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Mentalisation Based Therapy (MBT) Practitioner
South London and Maudsley NHS Foundation Trust
North East England
GBP 55,524 - 62,652 per year
Psychologist
Job summary The Croydon Personality Disorder Service is looking to recruit a Registered Mental Health Nurse, Social Worker, Occupational Therapist or Psychol...
17 day(s) ago
Mentalisation Based Therapy (MBT) Practitioner
South London and Maudsley NHS Foundation Trust
North East England
GBP 55,524 - 62,652 per year
Psychologist
Job summary The Croydon Personality Disorder Service is looking to recruit a Registered Mental Health Nurse, Social Worker, Occupational Therapist or Psychol...
17 day(s) ago
Operational Team Manager
Touchstone
Inner London, Greater London
GBP 7 - 56,515 per year
Radiographer
Job summary Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire.
1 month(s) ago
Operational Team Manager
Touchstone
Inner London, Greater London
GBP 7 - 56,515 per year
Radiographer
Job summary Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire.
1 month(s) ago
Health Equity Manager
Touchstone
Inner London, Greater London
GBP 6 - 39,959 per year
Radiographer
Job summary Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire.
1 month(s) ago
Health Equity Manager
Touchstone
Inner London, Greater London
GBP 6 - 39,959 per year
Radiographer
Job summary Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire.
1 month(s) ago
Mentalisation Based Therapy (MBT) Practitioner
South London and Maudsley NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2383048
Job summary
The Croydon Personality Disorder Service is looking to recruit a Registered Mental Health Nurse, Social Worker, Occupational Therapist or Psychologist/Psychotherapist to the post of Specialist Psychotherapist. This is a one year contract providing cover for a member of the team whilst on maternity leave.
We are looking for staff with a commitment to working with people with personality disorders and experience working in therapeutic groups.
You will be trained to facilitate SUN groups, which are open-access crisis and emotional support groups in the community in central Croydon and online. You will offer individual MBT treatment to patients on the MBT treatment programmes, as well as facilitating MBT groups.
The Croydon Personality Disorder Service at the Touchstone Centre provides evidence-based interventions for people suffering difficulties associated with a diagnosis of moderate to severe personality disorder. Interventions offered include Tier 3 day hospital psychotherapy, and outpatient Tier 2 MBT service, and a community based appraisal based coping skills development group.
The team is based at The Touchstone Centre - a psychotherapy day hospital combining good psychiatric management, nursing and physical health care, structured clinical management (SCM) and Mentalization Based Treatment (MBT) to people who might otherwise spend long periods of time in crisis and in and out of services.
Main duties of the job
We provide specialist, evidence-based, psychotherapeutic day hospital treatment for working-age people with moderate to severe personality disorders. We also run the SUN project, a coping skills development and crisis support group 3 times a week in central Croydon to people with or without a diagnosis of personality disorders. You will work within our team of psychotherapists, doctors, specialist community psychiatric nurses and Mental Health Wellbeing Practitioners.
About us
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.
Benefits
Some of our benefits are highlighted here:
We offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance. Flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development. There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
Care lease. Our staff benefit from competitive deals to lease cars.
Our staff benefit from keyworker housing which is available on selected sites.
NHS discounts. With discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
Staff restaurants
Details
Date posted
05 October 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£55,524 to £62,652 a year per annum inclusive of HCAS (outer) pro rata
Contract
Fixed term
Duration
10 months
Working pattern
Part-time
Reference number
334-CLI-8000142-C
Job locations
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital
Monks Orchard Road
Beckenham
BR3 3BX
United Kingdom
Job description
Job responsibilities
KR 1 Clinical and Client Care
Please refer to the attached document for the detailed Job Description and Main Responsibilities of the role.
To provide specialist psychological assessments, formulations and evidence-based interventions for clients with complex mental health needs.
To deliver culturally appropriate psychological and psychotherapeutic interventions for clients, carers and families where appropriate.
To assess, monitor and manage clinical risk, including safeguarding concerns, self-harm and risks to self or others, developing and reviewing risk management plans as required.
To produce clear, accurate and timely clinical reports, formulations, care plans and professional opinions.
To provide specialist individual and group psychotherapy using a Mentalization Based Treatment (MBT) framework, adapting interventions in line with clinical need and treatment outcomes.
To promote psychological understanding and support for carers and families.
To facilitate therapeutic groups, including crisis support groups, and contribute to the delivery of a high-quality psychotherapy service.
To demonstrate the application of MBT principles through clinical practice, case discussions, documentation and reflective practice activities.
To participate in regular clinical reviews involving service users, families, carers and other professionals to ensure treatment plans remain effective and person-centred.
To contribute to maintaining a safe therapeutic environment and support individuals requiring additional or crisis intervention.
To provide specialist advice, consultation and support to colleagues across community, inpatient and partner services.
To act as a positive role model for junior staff, promoting high standards of professional practice and supporting effective team working.
KR 2 Contributing to Team or Service Clinical Functioning
To contribute to the effective functioning of the multidisciplinary team and promote psychologically informed practice across the service.
To work collaboratively with referrers, GPs, carers, partner agencies and other professionals involved in client care.
To support the delivery of accessible, inclusive and culturally competent services for diverse communities.
To challenge discrimination and contribute to the development of equitable and person-centred care pathways.
KR 3 Policy and Service Development
To implement Trust policies, procedures and professional standards within own area of practice.
To identify opportunities for service improvement and contribute to the development of effective clinical pathways.
To support service user engagement and involvement in service planning, evaluation and development.
To participate in service improvement projects and quality initiatives that enhance patient care and outcomes.
KR 4 Care or Management of Resources
To use Trust resources responsibly and ensure the safe use, maintenance and storage of therapy materials and equipment.
To maintain adequate supplies and resources required for clinical practice.
To ensure materials, equipment and therapeutic resources are managed in accordance with health and safety requirements.
To maintain the secure and confidential storage of records, therapeutic materials and client-related information in line with professional and Trust standards.
To contribute to the effective management of resources within agreed budgetary constraints.
KR 5 Management and Supervision
To provide supervision, support and guidance to junior staff, trainees or students as required.
To contribute to staff development and promote a supportive learning environment.
To work under the supervision and guidance of senior colleagues while supporting high standards of clinical practice.
KR 6 Record Keeping and Information Governance
To maintain accurate, timely and comprehensive clinical records in accordance with Trust policies and professional standards.
To ensure all clinical activity, assessments, interventions and outcomes are appropriately documented using electronic patient record systems.
To comply with information governance, confidentiality and data protection requirements.
KR 7 Research and Development
To participate in clinical audit, research, service evaluation and quality improvement activities.
To keep up to date with developments in evidence-based practice, personality disorder treatment and Mentalization Based Treatment.
To contribute to the monitoring of outcomes and use audit findings to support continuous service improvement.
To actively participate in team learning, research discussions and professional meetings.
KR 8 Maintaining Professional Standards and Continuing Professional Development
To receive regular clinical, professional and management supervision in accordance with professional body and Trust requirements.
To maintain Continuing Professional Development (CPD) and professional registration requirements.
To keep up to date with relevant legislation, guidance, policies and developments in mental health care and psychological therapies.
To practise in accordance with professional codes of conduct, ethical standards and Trust policies.
KR 9 General
To travel across Trust sites and other locations as required by the service.
To work safely and effectively with individuals who may present with complex, challenging or distressing behaviours.
To respond professionally to crisis situations and support colleagues following significant incidents in line with Trust procedures.
To undertake any other duties commensurate with the grade and responsibilities of the post as reasonably requested by the Clinical and Operational Lead.
Job description Job responsibilities KR 1 Clinical and Client Care Please refer to the attached document for the detailed Job Description and Main Responsibilities of the role. To provide specialist psychological assessments, formulations and evidence-based interventions for clients with complex mental health needs. To deliver culturally appropriate psychological and psychotherapeutic interventions for clients, carers and families where appropriate. To assess, monitor and manage clinical risk, including safeguarding concerns, self-harm and risks to self or others, developing and reviewing risk management plans as required. To produce clear, accurate and timely clinical reports, formulations, care plans and professional opinions. To provide specialist individual and group psychotherapy using a Mentalization Based Treatment (MBT) framework, adapting interventions in line with clinical need and treatment outcomes. To promote psychological understanding and support for carers and families. To facilitate therapeutic groups, including crisis support groups, and contribute to the delivery of a high-quality psychotherapy service. To demonstrate the application of MBT principles through clinical practice, case discussions, documentation and reflective practice activities. To participate in regular clinical reviews involving service users, families, carers and other professionals to ensure treatment plans remain effective and person-centred. To contribute to maintaining a safe therapeutic environment and support individuals requiring additional or crisis intervention. To provide specialist advice, consultation and support to colleagues across community, inpatient and partner services. To act as a positive role model for junior staff, promoting high standards of professional practice and supporting effective team working. KR 2 Contributing to Team or Service Clinical Functioning To contribute to the effective functioning of the multidisciplinary team and promote psychologically informed practice across the service. To work collaboratively with referrers, GPs, carers, partner agencies and other professionals involved in client care. To support the delivery of accessible, inclusive and culturally competent services for diverse communities. To challenge discrimination and contribute to the development of equitable and person-centred care pathways. KR 3 Policy and Service Development To implement Trust policies, procedures and professional standards within own area of practice. To identify opportunities for service improvement and contribute to the development of effective clinical pathways. To support service user engagement and involvement in service planning, evaluation and development. To participate in service improvement projects and quality initiatives that enhance patient care and outcomes. KR 4 Care or Management of Resources To use Trust resources responsibly and ensure the safe use, maintenance and storage of therapy materials and equipment. To maintain adequate supplies and resources required for clinical practice. To ensure materials, equipment and therapeutic resources are managed in accordance with health and safety requirements. To maintain the secure and confidential storage of records, therapeutic materials and client-related information in line with professional and Trust standards. To contribute to the effective management of resources within agreed budgetary constraints. KR 5 Management and Supervision To provide supervision, support and guidance to junior staff, trainees or students as required. To contribute to staff development and promote a supportive learning environment. To work under the supervision and guidance of senior colleagues while supporting high standards of clinical practice. KR 6 Record Keeping and Information Governance To maintain accurate, timely and comprehensive clinical records in accordance with Trust policies and professional standards. To ensure all clinical activity, assessments, interventions and outcomes are appropriately documented using electronic patient record systems. To comply with information governance, confidentiality and data protection requirements. KR 7 Research and Development To participate in clinical audit, research, service evaluation and quality improvement activities. To keep up to date with developments in evidence-based practice, personality disorder treatment and Mentalization Based Treatment. To contribute to the monitoring of outcomes and use audit findings to support continuous service improvement. To actively participate in team learning, research discussions and professional meetings. KR 8 Maintaining Professional Standards and Continuing Professional Development To receive regular clinical, professional and management supervision in accordance with professional body and Trust requirements. To maintain Continuing Professional Development (CPD) and professional registration requirements. To keep up to date with relevant legislation, guidance, policies and developments in mental health care and psychological therapies. To practise in accordance with professional codes of conduct, ethical standards and Trust policies. KR 9 General To travel across Trust sites and other locations as required by the service. To work safely and effectively with individuals who may present with complex, challenging or distressing behaviours. To respond professionally to crisis situations and support colleagues following significant incidents in line with Trust procedures. To undertake any other duties commensurate with the grade and responsibilities of the post as reasonably requested by the Clinical and Operational Lead.
Person Specification
Qualifications
Essential
- oEntry-level qualification in applied psychological therapy/mental health/social welfare profession and demonstrable practice in this field that has been accepted for the purposes of professional registration.
- oBasic Training in MBT from a trainer accredited by the Anna Freud Centre. Staff without this may be considered for the role if they have other suitable psychotherapeutic training/experience.
- oRegistered with professional body as appropriate to discipline HCPC/NMC/APC/BPC/UKCP/BACP/BABCP/ADMP-UK.
Desirable
- Qualifications in group therapeutic work.
- Qualifications in clinical supervision
- Training in Knowledge and Understanding Framework (KUF) in working with personality disorder.
Experience
Essential
- oComprehensive knowledge and demonstrable understanding of Mentalization Based Treatment
- oExperience of receiving clinical supervision across a range of client needs.
- oExperience of assessment and treatment of clients with a range of psychological needs of a complex nature in Personality Disorder.
- oExperience that supports working with, and addressing issues of, diversity within local communities. This may have been gained through work, research, volunteering and / or lived experience.
- oSignificant post-qualification/graduation experience including experience of individual and group therapy with people with complex mental health needs.
Desirable
- oA personal therapy experience of sufficient intensity, depth and duration to be able to work psychotherapeutically with difficult and demanding cases.
- oSignificant experience of supervising the work of practitioners in delivery of therapeutic interventions in a mental health setting treating people with complex needs.
- oComprehensive knowledge of personality disorder and current high quality research in this field.
Knowledge
Essential
- oTheoretical knowledge of psychopathology and the evidence base for the relevant treatment
- oKnowledge of the theory of psychological therapy and it's therapeutic application. Associated awareness of assessment and clinical psychometrics
- oKnowledge of legislation in relation to the client group and mental health issues, child and adult protection, and equalities
- oKnowledge of factors affecting acceptability and accessibility of mental health care.
- oTo deliver psychological/psychotherapeutic therapy across cultural and other differences
Skills
Essential
- oTo communicate skilfully and sensitively complex and sensitive information with clients, carers and colleagues overcoming barriers to communication including sensory, and emotional difficulties, cultural differences and hostility to or rejection of information.
- oTo plan and schedule assessment and interventions for individual clients and groups and carers (and for meetings such as CPA and case reviews where appropriate).
- oSkills in providing teaching and training to other professional groups.
- oConsultation skills to work with the multi-professional team or other professional groups and sensitively managing, a number of people's needs simultaneously within the context of therapeutic work/consultation.
- To select and administer specialist assessments, interpreting and integrating complex data that require analysis, interpretation and comparison, drawn from several sources.
Abilities
Essential
- oAbility to work effectively within a multi-disciplinary team, contributing to effective team functioning and holding team roles.
- oAbility to identify and employ mechanisms of clinical governance as appropriate.
- oAbility to develop and use complex multi-media materials for presentations in public, professional and academic meetings
- oAbility to maintain concentration and to remain in restricted positions for long periods during observations, assessments and psychological interventions, and to deal with unexpected interruptions or changes during these
- oAbility to manage emotionally stressful situations such as working with victims of abuse or trauma, or with people who engage in severe self-harming or aggressive behaviour.
Person Specification Qualifications Essential oEntry-level qualification in applied psychological therapy/mental health/social welfare profession and demonstrable practice in this field that has been accepted for the purposes of professional registration. oBasic Training in MBT from a trainer accredited by the Anna Freud Centre. Staff without this may be considered for the role if they have other suitable psychotherapeutic training/experience. oRegistered with professional body as appropriate to discipline HCPC/NMC/APC/BPC/UKCP/BACP/BABCP/ADMP-UK. Desirable Qualifications in group therapeutic work. Qualifications in clinical supervision Training in Knowledge and Understanding Framework (KUF) in working with personality disorder. Experience Essential oComprehensive knowledge and demonstrable understanding of Mentalization Based Treatment oExperience of receiving clinical supervision across a range of client needs. oExperience of assessment and treatment of clients with a range of psychological needs of a complex nature in Personality Disorder. oExperience that supports working with, and addressing issues of, diversity within local communities. This may have been gained through work, research, volunteering and / or lived experience. oSignificant post-qualification/graduation experience including experience of individual and group therapy with people with complex mental health needs. Desirable oA personal therapy experience of sufficient intensity, depth and duration to be able to work psychotherapeutically with difficult and demanding cases. oSignificant experience of supervising the work of practitioners in delivery of therapeutic interventions in a mental health setting treating people with complex needs. oComprehensive knowledge of personality disorder and current high quality research in this field. Knowledge Essential oTheoretical knowledge of psychopathology and the evidence base for the relevant treatment oKnowledge of the theory of psychological therapy and it's therapeutic application. Associated awareness of assessment and clinical psychometrics oKnowledge of legislation in relation to the client group and mental health issues, child and adult protection, and equalities oKnowledge of factors affecting acceptability and accessibility of mental health care. oTo deliver psychological/psychotherapeutic therapy across cultural and other differences Skills Essential oTo communicate skilfully and sensitively complex and sensitive information with clients, carers and colleagues overcoming barriers to communication including sensory, and emotional difficulties, cultural differences and hostility to or rejection of information. oTo plan and schedule assessment and interventions for individual clients and groups and carers (and for meetings such as CPA and case reviews where appropriate). oSkills in providing teaching and training to other professional groups. oConsultation skills to work with the multi-professional team or other professional groups and sensitively managing, a number of people's needs simultaneously within the context of therapeutic work/consultation. To select and administer specialist assessments, interpreting and integrating complex data that require analysis, interpretation and comparison, drawn from several sources. Abilities Essential oAbility to work effectively within a multi-disciplinary team, contributing to effective team functioning and holding team roles. oAbility to identify and employ mechanisms of clinical governance as appropriate. oAbility to develop and use complex multi-media materials for presentations in public, professional and academic meetings oAbility to maintain concentration and to remain in restricted positions for long periods during observations, assessments and psychological interventions, and to deal with unexpected interruptions or changes during these oAbility to manage emotionally stressful situations such as working with victims of abuse or trauma, or with people who engage in severe self-harming or aggressive behaviour.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital
Monks Orchard Road
Beckenham
BR3 3BX
United Kingdom
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
South London and Maudsley NHS Foundation Trust, Bethlem Royal Hospital
Monks Orchard Road
Beckenham
BR3 3BX
United Kingdom
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
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Posted 1 month(s) ago
Reference: B0284-26-0006
Job summary
Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.
Join the Leeds Mental Wellbeing Service (LMWS) and play a key role in managing and leading a team of mental health practitioners to support effective service delivery of a high-volume clinical service, with elements of matrix-management.
Main duties of the job
You will operationally lead a Hub team within Leeds, ensuring high performance of staff and service delivery and contribute to service improvement. Being involved and leading on projects that enhance service delivery and enable better patient care. Overseeing daily operations, supporting multidisciplinary teams, management of performance and ensuring safe, effective, person-centred care. The ideal candidate will bring strong leadership, service-improvement expertise and excellent communication skills.
Information Session: Thursday 24th September at 5:30pm (email for TEAMS link to attend [email protected]
Interviews will be held on: Monday 19th October 2026
As an employee of Touchstone, you will benefit from the following:
Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
Flexible working opportunities
Personal wellbeing budget. Access to counselling and 24/7 confidential staff helpline.
Health and wellbeing activities and fun staff team away days
Inclusive maternity and parental policies and pay
Additional day of leave as a celebration day or health and wellbeing
Learning and personal development opportunities
About us
Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing [email protected]. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Details
Date posted
18 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 a year Agenda for Change Band 7, £49,387 - £56,515
Contract
Permanent
Working pattern
Full-time
Reference number
B0284-26-0006
Job locations
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Job description
Job responsibilities
BACKGROUND TO SERVICE
The Leeds Mental Wellbeing Service (LMWS) is a city-wide service composed of two elements; NHS Talking Therapies (offering talking therapies to adult NHS patients) and a broader Primary Care Mental Health service (offering mental health and wellbeing support primarily based in primary care settings (GP surgeries, health centres etc).
The service is delivered by a partnership of Third Sector and NHS organisations, comprising Leeds Community Healthcare NHS Trust, Leeds & York Partnership Foundation NHS Trust, Northpoint Wellbeing, Inspire North, Touchstone, Womens Counselling and Therapy Service & Homestart Leeds.
LMWS employs around 260 staff, working in 3 operational Hub teams, each covering a specific geographical area of the city and will support people with common mental health problems and more complex issues.
PURPOSE OF THE JOB
The post-holder will manage and lead a team of mental health practitioners, supported by a Deputy Team Manager and a PCMH Clinical Team Manager, collectively forming the Hub Management team. The role involves supporting service delivery and staff management in a high-volume clinical service, with elements of matrix-management.
KEY RESPONSIBILITIES
1. The PCMH Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.
2. They will work alongside a Deputy Team Manager, who will support the Operations Manager in working as a Hub Management Team.
3. The Operations Manager will have line-management responsibilities for staff attached to their locality team and maintain operational management oversight for Touchstone employed Primary Care Mental Health Staff.
4. To hold day-to-day responsibility for locality team delivery, by acting as the first or second point of contact for staff on operational and clinical issues, and to act as a duty manager for the whole service on a rota basis (within office hours).
5. To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.
6. To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Head of Services, and to work collaboratively with colleagues to address these.
7. To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Touchstone policies and procedures.
8. To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.
9. To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.
10. To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Touchstone policies and procedures and the matrix management framework.
11. To liaise with the LMWS Clinical Team Managers, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.
12. In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.
13. In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.
14. In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.
15. To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.
16. To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.
17. To contribute to promoting the LMWS particularly to client groups who experience health inequalities.
18. To represent LMWS & Touchstone at local forums, external meetings, etc.
GENERAL
1. To seek out and capitalise on opportunities to develop and sustain this area of business in conjunction with the Business Development Team.
2. To be supervised, appraised and trained in line with the organisations policies, procedures and practices.
3. To be an active member of Touchstones Management Team and to undertake any work arising from it as appropriate.
4. To undertake any other duties as directed by the Touchstone Partnership Manager that may reasonably fall within the scope of the post.
5. To provide information about Touchstone to people/agencies interested in the organisations work.
6. To operate within the aims, policies and practices of Touchstone and employing organisations at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies
7. To ensure information is dealt with in accordance with Touchstones and employing organisations policies around Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data
8. To be responsible for promoting the work and services of Touchstone and LMWS to others
9. To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness
10. To implement the Touchstones policies, procedures and practices and, to comply with the aims of Touchstone and service partners at all times; to be committed to and implement Touchstones and employing partners Equal Opportunities Policy and to promote this.
11. To be aware of and apply the principles of Trauma Informed Practice
12. To be aware of and employ the general practices of Touchstones and employing organisations Safeguarding and Health and Safety policies and ensure these are adhered to at all times.
13. To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.
14. To undertake any other duties as directed by your Line Manager that may reasonably fall within the scope of the post.
15. Participate in Touchstone Manger on Call (Three to Four times annually) after appropriate training.
September 2026
Job description
Job responsibilities
BACKGROUND TO SERVICE
The Leeds Mental Wellbeing Service (LMWS) is a city-wide service composed of two elements; NHS Talking Therapies (offering talking therapies to adult NHS patients) and a broader Primary Care Mental Health service (offering mental health and wellbeing support primarily based in primary care settings (GP surgeries, health centres etc).
The service is delivered by a partnership of Third Sector and NHS organisations, comprising Leeds Community Healthcare NHS Trust, Leeds & York Partnership Foundation NHS Trust, Northpoint Wellbeing, Inspire North, Touchstone, Womens Counselling and Therapy Service & Homestart Leeds.
LMWS employs around 260 staff, working in 3 operational Hub teams, each covering a specific geographical area of the city and will support people with common mental health problems and more complex issues.
PURPOSE OF THE JOB
The post-holder will manage and lead a team of mental health practitioners, supported by a Deputy Team Manager and a PCMH Clinical Team Manager, collectively forming the Hub Management team. The role involves supporting service delivery and staff management in a high-volume clinical service, with elements of matrix-management.
KEY RESPONSIBILITIES
1. The PCMH Operations Manager will co-lead a designated locality team in a specific geographic area of Leeds, with responsibility for ensuring a consistent Multi-Disciplinary Team (MDT) approach across their locality area.
2. They will work alongside a Deputy Team Manager, who will support the Operations Manager in working as a Hub Management Team.
3. The Operations Manager will have line-management responsibilities for staff attached to their locality team and maintain operational management oversight for Touchstone employed Primary Care Mental Health Staff.
4. To hold day-to-day responsibility for locality team delivery, by acting as the first or second point of contact for staff on operational and clinical issues, and to act as a duty manager for the whole service on a rota basis (within office hours).
5. To ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks.
6. To highlight any significant clinical concerns, ethical issues, or logistical challenges to the Clinical Lead and/or Head of Services, and to work collaboratively with colleagues to address these.
7. To ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS & Touchstone policies and procedures.
8. To secure appropriate clinic space for the delivery of the service and to resolve any issues arising around clinic space, in conjunction with the Deputy Team Manager and primary care colleagues.
9. To provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service policies.
10. To lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Touchstone policies and procedures and the matrix management framework.
11. To liaise with the LMWS Clinical Team Managers, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice.
12. In conjunction with the Deputy Team Manager to facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures.
13. In conjunction with the Deputy Team Manager, to ensure that robust policy and procedures are in place and implemented to support service delivery within appropriate clinical governance frameworks.
14. In conjunction with the Deputy Team Manager, to contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, especially around care pathways for clients.
15. To support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards.
16. To support the involvement of clients in service developments where appropriate through co-production mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc.
17. To contribute to promoting the LMWS particularly to client groups who experience health inequalities.
18. To represent LMWS & Touchstone at local forums, external meetings, etc.
GENERAL
1. To seek out and capitalise on opportunities to develop and sustain this area of business in conjunction with the Business Development Team.
2. To be supervised, appraised and trained in line with the organisations policies, procedures and practices.
3. To be an active member of Touchstones Management Team and to undertake any work arising from it as appropriate.
4. To undertake any other duties as directed by the Touchstone Partnership Manager that may reasonably fall within the scope of the post.
5. To provide information about Touchstone to people/agencies interested in the organisations work.
6. To operate within the aims, policies and practices of Touchstone and employing organisations at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies
7. To ensure information is dealt with in accordance with Touchstones and employing organisations policies around Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data
8. To be responsible for promoting the work and services of Touchstone and LMWS to others
9. To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness
10. To implement the Touchstones policies, procedures and practices and, to comply with the aims of Touchstone and service partners at all times; to be committed to and implement Touchstones and employing partners Equal Opportunities Policy and to promote this.
11. To be aware of and apply the principles of Trauma Informed Practice
12. To be aware of and employ the general practices of Touchstones and employing organisations Safeguarding and Health and Safety policies and ensure these are adhered to at all times.
13. To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.
14. To undertake any other duties as directed by your Line Manager that may reasonably fall within the scope of the post.
15. Participate in Touchstone Manger on Call (Three to Four times annually) after appropriate training.
September 2026
Person Specification
Experience
Essential
- Minimum 2 years experience of project or service management, preferably in a social care, NHS or voluntary sector setting
- Previous staff management/supervision experience, including matrix management.
- Previous experience of working with clients with common mental health problems (depression, anxiety states etc)
- Experience of using risk assessment principles and processes
- Knowledge and experience of working to good practice guidelines in relation to safeguarding
- Experience of working with data collection and monitoring systems, including data analysis, identifying themes across a service
- Experience of Budget Management
Desirable
- Experience of working across primary and secondary care sectors
- Confidence in line managing deputy managers
Qualifications
Essential
- Applicants should be able to demonstrate theoretical & clinical knowledge appropriate to the service area & profession; either:
- a relevant HCPC-registered title (i.e art therapist, arts psychotherapist, drama-therapist, counselling psychologist, clinical psychologist) or:
- a qualification (diploma or above) from a BACP/BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor/therapist) or:
- professional degree or diploma in relevant field with appropriate statutory registration or:
- minimum of two years experience of health or social care management, including experience of staff recruitment, induction, supervision, appraisal and training
Attitudes and Behaviours
Essential
- Commitment to Touchstones aims and values
- Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices.
- Commitment to personal development, learning and reflective practice
- Commitment to team working.
- A commitment to applying the principles of Trauma Informed Practice
- Open to change in line with the needs of the service/organisation.
- A commitment to working in partnership with service users.
- Willingness to be managed and supervised.
- An ability to work flexibly according to the needs of the service.
- Motivated and self-confident.
- Ability to work under pressure to set deadlines and to work under own initiative.
- Commitment to maintain confidences of Touchstone
Skills
Essential
- Ability to build strong and lasting relationships across the partnership with an ability to maintain these and manage competing priorities
- Leadership abilities to facilitate the development and maintenance of a cohesive team approach characterised by a sense of shared purpose and collective responsibility
- Effective delegation skills identifying skills and interests within the team and facilitating development opportunities.
- Able to motivate, communicate and sell new ideas effectively to team colleagues and other stakeholders.
- Able to provide caseload management to team members
- Able to take responsibility and accountability for service delivery and day to day management of the staff team
- Able to performance manage team members in order to meet commissioning requirements
- Able to balance different job requirements and work in a self- directed manner on a day-to-day basis
- High level verbal and written communication skills to enable effective leadership and representation of the service
- Ability to use IT packages (i.e. MS Word, Outlook, Internet Explorer) And be competent and confident in using varying patient management systems (System One) with appropriate training.
Desirable
- Recognises value of and contribute to audit / evaluation.
Equal Opportunities
Essential
- Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
- Must be sensitive to the needs of disadvantaged groups in the planning and delivery of services.
- A commitment to providing high quality services to the diverse communities of Leeds.
- Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community
- Must be committed to working and supporting Health Equity and Health Inequalities
Knowledge
Essential
- Knowledge of general principles of HR management (e.g. around leave/sickness)
- Understanding of principles of data security and information governance within an NHS context
- Knowledge & Understanding of Primary Care Networks
- Knowledge of the issues facing disadvantaged groups and communities in Leeds
- Knowledge of resources available in local community
Desirable
- Knowledge and understanding of National Standards, including Neighbourhood Health
Person Specification
Experience
Essential
- Minimum 2 years experience of project or service management, preferably in a social care, NHS or voluntary sector setting
- Previous staff management/supervision experience, including matrix management.
- Previous experience of working with clients with common mental health problems (depression, anxiety states etc)
- Experience of using risk assessment principles and processes
- Knowledge and experience of working to good practice guidelines in relation to safeguarding
- Experience of working with data collection and monitoring systems, including data analysis, identifying themes across a service
- Experience of Budget Management
Desirable
- Experience of working across primary and secondary care sectors
- Confidence in line managing deputy managers
Qualifications
Essential
- Applicants should be able to demonstrate theoretical & clinical knowledge appropriate to the service area & profession; either:
- a relevant HCPC-registered title (i.e art therapist, arts psychotherapist, drama-therapist, counselling psychologist, clinical psychologist) or:
- a qualification (diploma or above) from a BACP/BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor/therapist) or:
- professional degree or diploma in relevant field with appropriate statutory registration or:
- minimum of two years experience of health or social care management, including experience of staff recruitment, induction, supervision, appraisal and training
Attitudes and Behaviours
Essential
- Commitment to Touchstones aims and values
- Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices.
- Commitment to personal development, learning and reflective practice
- Commitment to team working.
- A commitment to applying the principles of Trauma Informed Practice
- Open to change in line with the needs of the service/organisation.
- A commitment to working in partnership with service users.
- Willingness to be managed and supervised.
- An ability to work flexibly according to the needs of the service.
- Motivated and self-confident.
- Ability to work under pressure to set deadlines and to work under own initiative.
- Commitment to maintain confidences of Touchstone
Skills
Essential
- Ability to build strong and lasting relationships across the partnership with an ability to maintain these and manage competing priorities
- Leadership abilities to facilitate the development and maintenance of a cohesive team approach characterised by a sense of shared purpose and collective responsibility
- Effective delegation skills identifying skills and interests within the team and facilitating development opportunities.
- Able to motivate, communicate and sell new ideas effectively to team colleagues and other stakeholders.
- Able to provide caseload management to team members
- Able to take responsibility and accountability for service delivery and day to day management of the staff team
- Able to performance manage team members in order to meet commissioning requirements
- Able to balance different job requirements and work in a self- directed manner on a day-to-day basis
- High level verbal and written communication skills to enable effective leadership and representation of the service
- Ability to use IT packages (i.e. MS Word, Outlook, Internet Explorer) And be competent and confident in using varying patient management systems (System One) with appropriate training.
Desirable
- Recognises value of and contribute to audit / evaluation.
Equal Opportunities
Essential
- Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
- Must be sensitive to the needs of disadvantaged groups in the planning and delivery of services.
- A commitment to providing high quality services to the diverse communities of Leeds.
- Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community
- Must be committed to working and supporting Health Equity and Health Inequalities
Knowledge
Essential
- Knowledge of general principles of HR management (e.g. around leave/sickness)
- Understanding of principles of data security and information governance within an NHS context
- Knowledge & Understanding of Primary Care Networks
- Knowledge of the issues facing disadvantaged groups and communities in Leeds
- Knowledge of resources available in local community
Desirable
- Knowledge and understanding of National Standards, including Neighbourhood Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Touchstone
Address
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Employer's website
Employer details
Employer name
Touchstone
Address
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Employer's website
Apply Now
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Posted 1 month(s) ago
Reference: B0284-26-0005
Job summary
Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.
Join the Leeds Mental Wellbeing Service (LMWS) and play a key role in reducing health inequalities and improving accessibility for all.
You will lead equality, diversity and inclusion initiatives across the partnership, support colleagues delivering health equity objectives, analyse and report on workforce and service data, and provide operational leadership.
Acting as deputy to the Head of Health Equity when required, you will help drive meaningful change and ensure equitable opportunities for service users, staff and stakeholders.
Main duties of the job
- To provide leadership and effective management of equality, diversity and inclusion activity enabling improved accessibility and equality of opportunity for all stakeholders across the LMWS service.
- To provide operational support to roles within LMWS that have Healthy Equity as part of their workplans.
- To collect, analyse and report on data in relation to workforce and service delivery.
- To act as a deputy to the Head of Health Equity where appropriate.
Please read the Job Description for a full breakdown of duties.
About us
Leeds Mental Wellbeing Service is a partnership of 11 providers that provides support and psychological therapies for common mental health problems to those aged 17 and over who are registered with a Leeds GP.
The Leeds Mental Wellbeing Service (LMWS) and its partners are committed to ensuring that all service provision is accessible and fairly meets the diverse needs of all people who use the service. All partners in the LMWS recognise the underlying inequalities that exist in the health system and wider society. Addressing health inequalities is a priority for the service and this is directed by a service-wide Health Inequalities Action Plan which is owned by the LMWS Partnership Board.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£39,959 a year Agenda For Change Band 6 starting at £39,959 pa
Contract
Permanent
Working pattern
Full-time
Reference number
B0284-26-0005
Job locations
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Job description
Job responsibilities
KEY DUTIES / RESPONSIBLITIES
To ensure implementation of the services Health Equity Action Plan in collaboration with senior leadership team of LMWS.
To support, motivate, develop and coach staff who have a focus of Health Equity within their role across the service.
To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.
To produce monthly dashboard reports and quarterly impact reports on equality monitoring and workforce data, suggestions recommendations and lessons learnt.
To write and present annual diversity audit reports covering workforce and service delivery.
Where needed, Chair and support working/sub/task & finish groups as directed by the leadership team.
To work closely with the Head of Health Equity, service managers and their teams to ensure consistency of approach and be one point of contact for expert advice including the delivery of briefing sessions.
To draft relevant policies, procedures and support the development of strategies as directed by the LMWS leadership team.
To draft and present performance reports to the leadership team on work related to health equity.
To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform and support inclusive staff recruitment, retention and development strategies.
To deliver and facilitate learning and training sessions as directed by the LMWS Leadership team.
To deliver induction seminars to the LMWS workforce outlining the Health Equity within LMWS.
To lead on specified projects/development work as directed by the LMWS leadership team and have knowledge and understanding of other health equity projects.
To support the service to facilitate service user consultation and involvement activities with support from the coproduction team.
To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.
To represent the service on local, regional and national equality/diversity/health equity networks/forums.
To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.
To share best practice and learning with the LMWS senior leadership team e.g. case studies.
MANAGING STAFF
To provide operational day to day management support to staff, assisting them to develop and fulfil the needs of their roles.
To support and participate in the recruitment, selection and induction of Touchstone employees as appropriate.
SERVICE DEVELOPMENT
To maintain an up-to-date knowledge of equality, diversity, inclusion and to apply this knowledge to the needs of the LMWS service.
To support development of a cohesive service team that meets the needs of theLMWS service and its partners.
FINANCE
To support and manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones and LMWSs expectations.
GENERAL
To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.
To be inducted, line managed, performance managed and appraised in line with the organisations HR policies and procedures.
To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.
To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.
To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.
To keep the Head of Health Equity informed of serious incidents, safeguardingissues, health & safety concerns, financial issues, service user and staff welfareissues.
To be aware of and employ the general practices of organisational Safeguarding, Health and Safety and Security policies and ensure these are adhered to at all times.
To ensure that appropriate monitoring and evaluation systems are set up andmaintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.
To support on the development and maintenance of links with public and voluntarysector partners.
To always work as part of a team. This includes working with other staff,attending team and staff meetings and developing a teamwork approach to allaspects of the work.
To be aware of and apply the principles of Trauma Informed Practice.
To participate and be included in Touchstones Manager on Call rota.
To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR e.g. including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.
To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.
To ensure information is dealt with in accordance with Touchstones policiesaround GDPR, Confidentiality, Communications, Internet, Email andTelecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.
To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.
To undertake out of hours and weekend work as required by the service.
To undertake any other duties as directed by the Head of Health Equity, in line with the responsibilities of this post.
Job description
Job responsibilities
KEY DUTIES / RESPONSIBLITIES
To ensure implementation of the services Health Equity Action Plan in collaboration with senior leadership team of LMWS.
To support, motivate, develop and coach staff who have a focus of Health Equity within their role across the service.
To ensure the service has robust arrangements in place to capture, analyse and act on equality monitoring data to inform service improvements and employment best practice.
To produce monthly dashboard reports and quarterly impact reports on equality monitoring and workforce data, suggestions recommendations and lessons learnt.
To write and present annual diversity audit reports covering workforce and service delivery.
Where needed, Chair and support working/sub/task & finish groups as directed by the leadership team.
To work closely with the Head of Health Equity, service managers and their teams to ensure consistency of approach and be one point of contact for expert advice including the delivery of briefing sessions.
To draft relevant policies, procedures and support the development of strategies as directed by the LMWS leadership team.
To draft and present performance reports to the leadership team on work related to health equity.
To work in partnership with HR and Strategic Delivery/Operational Delivery colleagues to inform and support inclusive staff recruitment, retention and development strategies.
To deliver and facilitate learning and training sessions as directed by the LMWS Leadership team.
To deliver induction seminars to the LMWS workforce outlining the Health Equity within LMWS.
To lead on specified projects/development work as directed by the LMWS leadership team and have knowledge and understanding of other health equity projects.
To support the service to facilitate service user consultation and involvement activities with support from the coproduction team.
To develop links, relationships and alliances with organisations in the city representing protected characteristic groups and diverse communities.
To represent the service on local, regional and national equality/diversity/health equity networks/forums.
To keep up to date and share knowledge around current legislative, public policy and best practice advice and guidance on equality, diversity and inclusion matters.
To share best practice and learning with the LMWS senior leadership team e.g. case studies.
MANAGING STAFF
To provide operational day to day management support to staff, assisting them to develop and fulfil the needs of their roles.
To support and participate in the recruitment, selection and induction of Touchstone employees as appropriate.
SERVICE DEVELOPMENT
To maintain an up-to-date knowledge of equality, diversity, inclusion and to apply this knowledge to the needs of the LMWS service.
To support development of a cohesive service team that meets the needs of theLMWS service and its partners.
FINANCE
To support and manage delegated budgets and ensure all purchasing is undertaken in accordance with Touchstones and LMWSs expectations.
GENERAL
To actively promote and provide information about the LMWS service and equal opportunities best practice to other Touchstone services and to people/agencies with an interest in the work of the LMWS.
To be inducted, line managed, performance managed and appraised in line with the organisations HR policies and procedures.
To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills and awareness.
To provide monitoring information and reports as part of funding and organisational requirements and for the Board of Trustees as requested by Touchstone management.
To operate within the values, aims, policies and practices of Touchstone at all times and to be committed to and promote the organisations equal opportunities and anti-discriminatory policies.
To keep the Head of Health Equity informed of serious incidents, safeguardingissues, health & safety concerns, financial issues, service user and staff welfareissues.
To be aware of and employ the general practices of organisational Safeguarding, Health and Safety and Security policies and ensure these are adhered to at all times.
To ensure that appropriate monitoring and evaluation systems are set up andmaintained. This includes the development of new record keeping systems, analysing information and compiling reports based on qualitative and quantitative monitoring and evaluation data as required by commissioners and Touchstone.
To support on the development and maintenance of links with public and voluntarysector partners.
To always work as part of a team. This includes working with other staff,attending team and staff meetings and developing a teamwork approach to allaspects of the work.
To be aware of and apply the principles of Trauma Informed Practice.
To participate and be included in Touchstones Manager on Call rota.
To be an information asset owner ensuring information is dealt with in accordance with information governance, data protection and GDPR e.g. including carrying out data protection impact assessments, data flow, service records of process activity. Also to prepare information in accordance with data subject access requests.
To ensure that staff attend mandatory training on information governance, data protection and GDPR and Policies are adhered eg Confidentiality, Communications, Internet, Email and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.
To ensure information is dealt with in accordance with Touchstones policiesaround GDPR, Confidentiality, Communications, Internet, Email andTelecommunications and steps are taken to ensure that confidential information is secure e.g. volunteer and service user data.
To ensure that Data Protection, Health & Safety, Complaints Handling and Corporate Governance requirements are met.
To undertake out of hours and weekend work as required by the service.
To undertake any other duties as directed by the Head of Health Equity, in line with the responsibilities of this post.
Person Specification
Equal Opportunities
Essential
- Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
- Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
- A commitment to provide high quality services to the diverse communities of Leeds.
Experience
Essential
- Considerable experience of leading or supporting on equality, diversity and inclusion in services/organisations with positive outcomes.
- Effectively working in a Social and Health Care or Public/Charity sector setting.
- Successful leadership record in the area of equality/ diversity/inclusion.
- Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
- Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations.
- Track record of successfully working closely with senior leaders and decision makers.
- Effectively producing and presenting reports/ information to senior management teams/boards.
- Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
- Facilitating and delivering training and management briefings.
- Working within multi-partnership projects/services.
- Successfully planning and delivering services to marginalised or protected characteristics groups.
- Working in way that supports coproduction and the service user voice.
Desirable
- Experience of working in mental health service.
- Project Management experience.
Qualifications
Essential
- NVQ Level 5 in Management or equivalent management qualification or equivalent experience.
Skills
Essential
- Excellent written and communication skills.
- Successfully leading, managing and motivating staff to meet targets and service priorities.
- Effectively analyse, draft and present information including data to senior managers/decision makers.
- Efficiently work under pressure, prioritise own workload and meet timescales.
- To effectively work in collaboration with external partners, commissioners and contractors.
- Positively influence key stakeholders and decision makers.
- Successfully embed/mainstream equality & diversity into service delivery.
- Good IT skills eg Microsoft Office, spreadsheets, Microsoft word and Outlook, Teams.
Desirable
- Conflict Management
- Effectively manage budgets and resources
Knowledge
Essential
- Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
- Knowledge of co-production and peer support in service delivery.
- A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
- Understanding of the causes of and solutions to Health Inequalities.
- Awareness of barriers which marginalised groups encounter when attempting to access services.
- Working knowledge of HR practice and linkages to equality and diversity.
- NHS Accessible Information Standard
Desirable
- Knowledge of Talking Therapies e.g. CBT.
Attitudes and Disposition
Essential
- Commitment to Touchstones aims and values
- Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
- A commitment to applying the principles of Trauma Informed Practice
- Commitment to personal responsibility and promoting this with other people.
- Commitment to personal development, learning and reflective practice.
- Open to change in line with the needs of the service/organisation, and ability to work flexibly
- A commitment to working collaboratively with everyone, regardless of their professional status
- Willingness to be managed and supervised.
- Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
- Resilient and highly motivated in a challenging and fast paced work environment.
Person Specification
Equal Opportunities
Essential
- Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstones Equality Policies.
- Must demonstrate sensitivity to the needs of marginalised groups in the planning and delivery of services.
- A commitment to provide high quality services to the diverse communities of Leeds.
Experience
Essential
- Considerable experience of leading or supporting on equality, diversity and inclusion in services/organisations with positive outcomes.
- Effectively working in a Social and Health Care or Public/Charity sector setting.
- Successful leadership record in the area of equality/ diversity/inclusion.
- Successful management, leadership and motivation of colleagues, staff and others to meet individual, service and organisational objectives.
- Positively engaging people with equality, diversity and inclusion and supporting positive change in services/organisations.
- Track record of successfully working closely with senior leaders and decision makers.
- Effectively producing and presenting reports/ information to senior management teams/boards.
- Experience of analysing complex data and intelligence and presenting this information in a clear and concise manner.
- Facilitating and delivering training and management briefings.
- Working within multi-partnership projects/services.
- Successfully planning and delivering services to marginalised or protected characteristics groups.
- Working in way that supports coproduction and the service user voice.
Desirable
- Experience of working in mental health service.
- Project Management experience.
Qualifications
Essential
- NVQ Level 5 in Management or equivalent management qualification or equivalent experience.
Skills
Essential
- Excellent written and communication skills.
- Successfully leading, managing and motivating staff to meet targets and service priorities.
- Effectively analyse, draft and present information including data to senior managers/decision makers.
- Efficiently work under pressure, prioritise own workload and meet timescales.
- To effectively work in collaboration with external partners, commissioners and contractors.
- Positively influence key stakeholders and decision makers.
- Successfully embed/mainstream equality & diversity into service delivery.
- Good IT skills eg Microsoft Office, spreadsheets, Microsoft word and Outlook, Teams.
Desirable
- Conflict Management
- Effectively manage budgets and resources
Knowledge
Essential
- Expert knowledge around equality legislation, anti-discrimination practice and strategies to deliver equality of outcome.
- Knowledge of co-production and peer support in service delivery.
- A strong understanding of the current issues within health and social care with a particular knowledge around Mental Health services.
- Understanding of the causes of and solutions to Health Inequalities.
- Awareness of barriers which marginalised groups encounter when attempting to access services.
- Working knowledge of HR practice and linkages to equality and diversity.
- NHS Accessible Information Standard
Desirable
- Knowledge of Talking Therapies e.g. CBT.
Attitudes and Disposition
Essential
- Commitment to Touchstones aims and values
- Commitment to respecting diversity and anti-discriminatory/anti-oppressive practices
- A commitment to applying the principles of Trauma Informed Practice
- Commitment to personal responsibility and promoting this with other people.
- Commitment to personal development, learning and reflective practice.
- Open to change in line with the needs of the service/organisation, and ability to work flexibly
- A commitment to working collaboratively with everyone, regardless of their professional status
- Willingness to be managed and supervised.
- Recognises the need for, and can demonstrate the ability to keep confidences (within the policy of the organisation).
- Resilient and highly motivated in a challenging and fast paced work environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Touchstone
Address
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Employer's website
Employer details
Employer name
Touchstone
Address
Touchstone LMWS
179 - 181 Haslewood Drive
Leeds
LS9 7RE
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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