Job description

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Person Specification

Experience

Essential

• Good IT knowledge.
• Organisational skills important.
• Friendly and motivated.

Desirable

• Previous experience within General Practice preferred but not essential.
• Emis Web trained.
• Docman and coding skills .

Employer details

Employer name

SSP Health

Address

Ince Surgery

Claire House Health Centre

Phoenix Way

Lower Ince

WN3 4NW

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

• Phlebotomy (taking blood samples)
• Blood pressure checks
• ECGs
• NHS Health Checks
• Routine health screening
• Chronic disease monitoring support
• Wound care & dressings
• Administering B12 injections, Shingles, Pneumococcal and flu vaccinations (if appropriately trained)
• Assisting with minor surgery and clinics
• Maintaining clinical equipment and stock
• Updating patient records accurately on the clinical system
• Supporting the nursing team and GPs as required
• Promoting health education and wellbeing

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent qualification)

Experience

Essential

• Previous experience in a General Practice or Primary Care setting
• Excellent communication and interpersonal skills
• Compassionate, patient-focused approach
• Ability to work both independently and as part of a team
• Good organisational and time-management skills
• IT skills and ability to use clinical systems (training provided)
• Commitment to patient confidentiality and data protection
• Commitment to undertake additional training to meet the requirements of the role of a Healthcare Assistant in General Practice

Desirable

• Phlebotomy, ECG, and vaccination experience.
• Understanding of infection control, health and safety, and safeguarding procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Montague Medical Practice

Fifth Avenue

Goole

DN14 6JD

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

• Good IT knowledge

• Strong organisational skills

• Friendly and motivated attitude

• Good communication skills

• Ability to work in a busy and demanding environment

• Previous GP experience is preferred but not essential

• Experience with EMIS Web is desirable

• Docman and coding experience is desirable

• Training is provided

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience in working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Carlisle Central Practice

65 Warwick Road

Carlisle

CA1 1EB

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES OF THE ROLE

GENERAL ADMINISTRATION

• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork

• Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word, data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
• Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
• Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

• Book, edit, cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Ensure that all records are accurately compiled in advance for each consulting session.
• Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc., are filed in correct record.
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.

Other Job Responsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance with national standards of infection control, hygiene, regulatory, contractual, professional requirements, and good practice guidelines.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using the organisations Incident Reporting System

Using personal security systems within the workplace according to Practice guidelines

Making effective use of training to update knowledge and skills

Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Previous experience working in primary care and on SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

19 Hackness Road

Newby

Scarborough

North Yorkshire

YO12 5SD

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)