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Posted 3 day(s) ago
Reference: 2434733
Job summary
We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.
Main duties of the job
We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
Our team at Ince Surgery is dedicated to providing the highest level of care for our patients and their families.
Details
Date posted
19 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A5035-26-0086
Job locations
Ince Surgery
Claire House Health Centre
Phoenix Way
Lower Ince
WN3 4NW
United Kingdom
Ince Surgery (Ince Community Centre)
Manchester Road
Ince
WIGAN
Lancashire
WN2 2DJ
United Kingdom
Job description
Job responsibilities
We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Job description
Job responsibilities
We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Person Specification
Experience
Essential
- Good IT knowledge.
- Organisational skills important.
- Friendly and motivated.
Desirable
- Previous experience within General Practice preferred but not essential.
- Emis Web trained.
- Docman and coding skills .
Person Specification
Experience
Essential
- Good IT knowledge.
- Organisational skills important.
- Friendly and motivated.
Desirable
- Previous experience within General Practice preferred but not essential.
- Emis Web trained.
- Docman and coding skills .
Employer details
Employer name
SSP Health
Address
Ince Surgery
Claire House Health Centre
Phoenix Way
Lower Ince
WN3 4NW
United Kingdom
Employer's website
Employer details
Employer name
SSP Health
Address
Ince Surgery
Claire House Health Centre
Phoenix Way
Lower Ince
WN3 4NW
United Kingdom