Job summary

If you are innovative and would love the exciting challenge of joining an up and coming patient focused service within a Primary Care Network in Rushcliffe, then this could be the job for you.

If you are self-motivated, enthusiastic and a committed person whose passion is to support and empower individuals to take control of their health and wellbeing, we are looking to recruit a Social Prescribing Link worker to work within the Rushcliffe PCN.

Main duties of the job

Social Prescribing aims to address non-medical issues that may be causing or exacerbating long term health problems such as mental health, social isolation or have complex social needs which affect their wellbeing. The role is to adopt an holistic non-medical approach, co-designing a social prescription to improve health and wellbeing based on what matters to the individual and their individual strengths and needs and integrating services around the person. The aim in the longer term is to reduce the number of clinical and medical interventions required, to promote independence and resilience and improve wellbeing.

The social prescribing link worker role involves;

Promoting prevention & lifestyle changes

Engaging patients and connecting them with the wide range of groups and services

Working with the wider health, social care and voluntary network

Encouraging a holistic approach for patients with chronic diseases

About us

Ideally you will have worked in a similar role, but this role would also be suited to someone with good local knowledge, appropriate experience and enthusiasm. If you are proactive, enthusiastic, person-centered and hold a clean driving license with unlimited access to a car then we would love to hear from you.

For more information, please contact Morgan Sharpe on 07309850937

Previous applicants need not apply.

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£27,042.66 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0098

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Job description

Job responsibilities

Job Title: Social Prescribing Link Worker

Job Purpose: Empower individuals to take control of their health and wellbeing by providing personalised, non-medical support. Focus on the individuals needs, supporting them to overcome challenges that impact their health, while also making connections to community resources where relevant.

Key Responsibilities:

• Personalised Support:

• Provide one-to-one support, focusing on what matters to the individual.
• Develop trusting relationships through active listening, respect, and empathy.
• Work with individuals to create a personalised support plan that addresses their health and wellbeing goals.
• Connect individuals to a wide range of community groups, activities, peer support networks, and statutory or voluntary services.
• Identify and address wider factors affecting health (e.g., housing, debt, social isolation). Support individuals in overcoming barriers such as low confidence, social isolation, long-term conditions, or challenging life circumstances.
• Support individuals in maintaining or regaining independence through skills development and access to relevant services.
• Work with individuals over several contacts (in-person, by phone, or digitally) to encourage engagement, build confidence, and enable self-management.
• Utilise active listening and motivational interviewing to co-produce personalised wellbeing plans based on individual strengths, needs, and goals.

• Referrals and Networking:

• Prioritise referrals from GP practices and primary care.
• Work collaboratively with GP practices, care coordinators, community organisations, and wider health and care teams.
• Build strong relationships with local stakeholders (health professionals, community groups).
• Where appropriate, introduce individuals to community groups, ensuring their comfort and inclusion.
• Provide referral partners with clear information about social prescribing and maintain regular communication.

• Case Management:

• Manage and prioritise a caseload based on individual needs, with awareness of when to refer to other professionals.
• Use a case management system to track individual progress and outcomes.
• Maintain accurate records and ensure data protection compliance.

• Community Engagement:

• Ensure a welcoming, inclusive space for drop-in support and wellbeing activities during community sessions.
• Align community activities and wider community group engagement with local social prescribing priorities, supporting improved access, stronger connections, and community resilience across the network.
• Collaborate with VCSE organisations and community groups to support referrals, while ensuring they have basic safeguarding and governance measures.
• Strengthen local networks, providing advice and support to groups receiving referrals.
• Identify and map local groups and activities to support the local community. Where there are gaps, explore opportunities to develop new community projects.

• Safeguarding and Governance:

• Recognise and act on safeguarding concerns in line with organisational policies.
• Support individuals, families, and carers in providing feedback and sharing their stories.
• Ensure community groups receiving referrals meet basic safety and safeguarding standards.

Person Specification:

• Strong interpersonal skills and the ability to build trust.
• Experience in a health, social care, or community role.
• Understanding of the wider determinants of health and the role of social prescribing.
• Ability to work independently, prioritise, and manage a caseload.
• Awareness of safeguarding procedures and risk management.

Job description Job responsibilities Job Title: Social Prescribing Link WorkerJob Purpose: Empower individuals to take control of their health and wellbeing by providing personalised, non-medical support. Focus on the individuals needs, supporting them to overcome challenges that impact their health, while also making connections to community resources where relevant.Key Responsibilities: Personalised Support: Provide one-to-one support, focusing on what matters to the individual. Develop trusting relationships through active listening, respect, and empathy. Work with individuals to create a personalised support plan that addresses their health and wellbeing goals. Connect individuals to a wide range of community groups, activities, peer support networks, and statutory or voluntary services. Identify and address wider factors affecting health (e.g., housing, debt, social isolation). Support individuals in overcoming barriers such as low confidence, social isolation, long-term conditions, or challenging life circumstances. Support individuals in maintaining or regaining independence through skills development and access to relevant services. Work with individuals over several contacts (in-person, by phone, or digitally) to encourage engagement, build confidence, and enable self-management. Utilise active listening and motivational interviewing to co-produce personalised wellbeing plans based on individual strengths, needs, and goals. Referrals and Networking: Prioritise referrals from GP practices and primary care. Work collaboratively with GP practices, care coordinators, community organisations, and wider health and care teams. Build strong relationships with local stakeholders (health professionals, community groups). Where appropriate, introduce individuals to community groups, ensuring their comfort and inclusion. Provide referral partners with clear information about social prescribing and maintain regular communication. Case Management: Manage and prioritise a caseload based on individual needs, with awareness of when to refer to other professionals. Use a case management system to track individual progress and outcomes. Maintain accurate records and ensure data protection compliance. Community Engagement: Ensure a welcoming, inclusive space for drop-in support and wellbeing activities during community sessions. Align community activities and wider community group engagement with local social prescribing priorities, supporting improved access, stronger connections, and community resilience across the network. Collaborate with VCSE organisations and community groups to support referrals, while ensuring they have basic safeguarding and governance measures. Strengthen local networks, providing advice and support to groups receiving referrals. Identify and map local groups and activities to support the local community. Where there are gaps, explore opportunities to develop new community projects. Safeguarding and Governance: Recognise and act on safeguarding concerns in line with organisational policies. Support individuals, families, and carers in providing feedback and sharing their stories. Ensure community groups receiving referrals meet basic safety and safeguarding standards. Person Specification: Strong interpersonal skills and the ability to build trust. Experience in a health, social care, or community role. Understanding of the wider determinants of health and the role of social prescribing. Ability to work independently, prioritise, and manage a caseload. Awareness of safeguarding procedures and risk management.

Person Specification

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions. Willingness to work flexible hours when required to meet work demands. Current full driving licence and sole use of car. Ability to travel across the locality on a regular basis, including to visit people in their own homes.

Experience

Essential

• Demonstrated experience providing one-to-one support to individuals, families, and carersideally within or alongside a primary care or community health setting.
• Experience working collaboratively with GP practices, healthcare professionals, and the wider voluntary, community and social enterprise (VCSE) sector.
• Proven ability to build effective relationships across a range of services and systems, including health, social care, and community support networks.
• Practical experience in community development, health promotion, or supporting people with complex health and social needspaid, voluntary, or informal.

Desirable

• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
• Confident in using clinical or case management systems such as SystmOne, EMIS, or similar platforms to maintain records and support information sharing.

Personal Qualities & Training

Essential

• Skills and Attributes:
• Excellent listening and communication skills, with the ability to provide empathetic, person-centred support in a non-judgemental and inclusive manner.
• Able to build trust and motivate individuals to make positive changes, recognising and respecting diversity and different lifestyles.
• Committed to reducing health inequalities and reaching underserved communities through proactive engagement.
• Skilled in working with people from all backgrounds, including families, carers, community groups, and professional partners.
• Confident in identifying and managing risk, and knowing when to refer individuals to clinical or specialist support beyond the scope of the link worker role.
• Able to work from an asset-based approach, helping people and communities build on their strengths.
• Strong organisational and leadership skills, with the ability to plan, prioritise, and complete tasks independently and under pressure.
• Emotionally resilient, self-motivated, and accountable in managing workload and relationships.
• Collaborative in nature, with a commitment to partnership working across sectors, reducing hierarchies, and co-producing community solutions.
• Understanding of the needs of small, volunteer-led groups and how to support their growth and sustainability.
• Knowledge of and ability to work within safeguarding, confidentiality, lone working, information governance, and health & safety policies.
• Flexible, enthusiastic, and able to work effectively both independently and as part of a team.
• Desirable criteria
• Experience of working with over 65s.
• Experience of working with young adults 18- 30 year olds

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent qualifications or working towards this level.
• Demonstrable commitment to professional and personal development.

Desirable

• Training in motivational coaching and interviewing or equivalent experience.

Skills & Knowledge

Essential

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities. Knowledge of community development approaches. Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. Knowledge of motivational coaching and interview skills.

Desirable

• Knowledge of VCSE and community services in the locality. Awareness of GDPR. Awareness of Safeguarding Children & Adults. Knowledge of the personalised care approach.

Person Specification Other Essential Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions. Willingness to work flexible hours when required to meet work demands. Current full driving licence and sole use of car. Ability to travel across the locality on a regular basis, including to visit people in their own homes. Experience Essential Demonstrated experience providing one-to-one support to individuals, families, and carersideally within or alongside a primary care or community health setting. Experience working collaboratively with GP practices, healthcare professionals, and the wider voluntary, community and social enterprise (VCSE) sector. Proven ability to build effective relationships across a range of services and systems, including health, social care, and community support networks. Practical experience in community development, health promotion, or supporting people with complex health and social needspaid, voluntary, or informal. Desirable Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity. Confident in using clinical or case management systems such as SystmOne, EMIS, or similar platforms to maintain records and support information sharing. Personal Qualities & Training Essential Skills and Attributes: Excellent listening and communication skills, with the ability to provide empathetic, person-centred support in a non-judgemental and inclusive manner. Able to build trust and motivate individuals to make positive changes, recognising and respecting diversity and different lifestyles. Committed to reducing health inequalities and reaching underserved communities through proactive engagement. Skilled in working with people from all backgrounds, including families, carers, community groups, and professional partners. Confident in identifying and managing risk, and knowing when to refer individuals to clinical or specialist support beyond the scope of the link worker role. Able to work from an asset-based approach, helping people and communities build on their strengths. Strong organisational and leadership skills, with the ability to plan, prioritise, and complete tasks independently and under pressure. Emotionally resilient, self-motivated, and accountable in managing workload and relationships. Collaborative in nature, with a commitment to partnership working across sectors, reducing hierarchies, and co-producing community solutions. Understanding of the needs of small, volunteer-led groups and how to support their growth and sustainability. Knowledge of and ability to work within safeguarding, confidentiality, lone working, information governance, and health & safety policies. Flexible, enthusiastic, and able to work effectively both independently and as part of a team. Desirable criteria Experience of working with over 65s. Experience of working with young adults 18- 30 year olds Qualifications Essential NVQ Level 3, Advanced level or equivalent qualifications or working towards this level. Demonstrable commitment to professional and personal development. Desirable Training in motivational coaching and interviewing or equivalent experience. Skills & Knowledge Essential Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities. Knowledge of community development approaches. Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. Knowledge of motivational coaching and interview skills. Desirable Knowledge of VCSE and community services in the locality. Awareness of GDPR. Awareness of Safeguarding Children & Adults. Knowledge of the personalised care approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job summary

JOB VACANCY: Phlebotomist

We have an exciting opportunity for a phlebotomist to join our friendly, progressive team at Belvoir Health Group, to work across our 3 Surgeries in Cropwell Bishop, Bingham and Cotgrave. We are an innovative Practice with the support of a committed administrative team. The successful candidate will be given the opportunity and skills to provide a wide range of services within agreed protocols, to meet the needs of patients, carers, managers and GP Partners.

Main duties of the job

Purpose of the role

The Phlebotomist is accountable to the Nursing Services Manager. To support the GPs and Practice Nursing Team in providing care and advice to patients and carers

To support the surgery administration team in the preparation of patient documentation. To provide a confidential and appropriate response to patients.

To liaise closely with Practice Nurses regarding clinical competence, training and development requirements. The Phlebotomist will work as part of the Surgery team, at times without direct supervision, undertaking tasks delegated by the Nursing Services Manager, Practice Nurses, and GPs, working very closely and liaising with the Practice Nurses in particular.

About us

Main duties and responsibilities

To support the nursing and doctor team in providing care and advice to patients and carers, encouraging self-care and the achievement of independence, where appropriate. To support administration staff in preparation of accurate and up to date patient documentation.

To carry out phlebotomy. To gain the underpinning knowledge and practical skills to administer basic life support if necessary.

To maintain a professional image and observe confidentiality at all times

To maintain accurate records of patient documentation. To maintain accurate, timely and legible records of patient care including data input and submission of statistical information as required

To prepare and maintain clinical environments according to Health & Safety and Infection Control policies.

To contribute to the ordering, distribution and maintenance of equipment

To feedback and report on the condition and welfare of patients to the appropriate clinician.

To participate in research and audit activity as appropriate

To undertake any other duties that may be reasonably required as a direct response to surgery requirements.

To work in accordance with policies, procedures and protocols recognised by Practice.

Applicant must hold a full UK driving licence.

If you would like an informal chat about the role or an application form, then please e-mail [email protected]

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0097

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Job description

Job responsibilities

JOB DESCRIPTION

Post-Phlebotomist

Reporting to -Nursing Services Manager

PURPOSE OF THE ROLE

The Phlebotomist is accountable to theNursing Services Manager

To support the GPs and Practice Nursing Team in providing care and advice to patients and carers

To support the surgery administration team in the preparation of patient documentation.

To provide a confidential and appropriate response to patients.

To liaise closely with Practice Nurses regarding clinical competence, training and development requirements.

The Phlebotomist will work as part of the Surgery team, at times without direct supervision, undertaking tasks delegated by the Nursing Services Manager, Practice Nurses, and GPs, working very closely and liaising with the Practice Nurses in particular.

MAIN DUTIES AND RESPONSIBILITIES

To support the nursing and doctor team in providing care and advice to patients and carers, encouraging self-care and the achievement of independence, where appropriate. To support administration staff in preparation of accurate and up to date patient documentation.

To carry out phlebotomy

To gain the underpinning knowledge and practical skills to administer basic life support if necessary.

To maintain a professional image and observe confidentiality at all times

To maintain accurate records of patient documentation. To maintain accurate, timely and legible records of patient care including data input and submission of statistical information as required

To prepare and maintain clinical environments according to Health & Safety and Infection Control policies.

To contribute to the ordering, distribution and maintenance of equipment

To feedback and report on the condition and welfare of patients to the appropriate clinician.

To participate in research and audit activity as appropriate

To undertake any other duties that may be reasonably required as a direct response to surgery requirements.

To work in accordance with policies, procedures and protocols recognised by Practice.

LEARNING & DEVELOPMENT

Ensure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development.

Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of Belvoir Health Group.

BEHAVIOURS

Belvoir Health Group staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately and clearly and also know when to listen

o Polite and professional at all times

o Self- starting, inquisitive and determined

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual or part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Work Safely

ADMINISTRATION & GENERAL

As an employee of the Belvoir Health Group, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.

The post holder may be required to travel as part of their duties to other sites in the PCN

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

Job description Job responsibilities JOB DESCRIPTIONPost-PhlebotomistReporting to -Nursing Services ManagerPURPOSE OF THE ROLEThe Phlebotomist is accountable to theNursing Services ManagerTo support the GPs and Practice Nursing Team in providing care and advice to patients and carersTo support the surgery administration team in the preparation of patient documentation.To provide a confidential and appropriate response to patients.To liaise closely with Practice Nurses regarding clinical competence, training and development requirements.The Phlebotomist will work as part of the Surgery team, at times without direct supervision, undertaking tasks delegated by the Nursing Services Manager, Practice Nurses, and GPs, working very closely and liaising with the Practice Nurses in particular.MAIN DUTIES AND RESPONSIBILITIESTo support the nursing and doctor team in providing care and advice to patients and carers, encouraging self-care and the achievement of independence, where appropriate. To support administration staff in preparation of accurate and up to date patient documentation.To carry out phlebotomyTo gain the underpinning knowledge and practical skills to administer basic life support if necessary.To maintain a professional image and observe confidentiality at all timesTo maintain accurate records of patient documentation. To maintain accurate, timely and legible records of patient care including data input and submission of statistical information as requiredTo prepare and maintain clinical environments according to Health & Safety and Infection Control policies.To contribute to the ordering, distribution and maintenance of equipmentTo feedback and report on the condition and welfare of patients to the appropriate clinician.To participate in research and audit activity as appropriateTo undertake any other duties that may be reasonably required as a direct response to surgery requirements.To work in accordance with policies, procedures and protocols recognised by Practice.LEARNING & DEVELOPMENTEnsure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development.Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of Belvoir Health Group.BEHAVIOURSBelvoir Health Group staff should strive towards the following behaviours to support their professional development and working lifeo Communicate appropriately and clearly and also know when to listeno Polite and professional at all timeso Self- starting, inquisitive and determinedo Organised, Structured and Purposefulo Diplomatic, Tactful, Emotionally Awareo Determined, Focused and Resiliento Self -Aware as an individual or part of a teamo Happy to Contribute, Respectful, Adaptableo Eager to learn and seek the highest outcomeso Patient and outcome focusedo Respectfully challenging and decisiveo Know when to ask for helpo Work SafelyADMINISTRATION & GENERALAs an employee of the Belvoir Health Group, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.The post holder may be required to travel as part of their duties to other sites in the PCNTo work to the agreed standards, policies and procedures, values and beliefs of the organisation The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• Current First Aid Certificate
• Venepuncture

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working within General Practice

Knowledge

Desirable

• Knowledge of SystmOne

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Ability to work under pressure and to tight deadlines
• Problem solving skills
• Interpersonal skills

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Desirable Current First Aid Certificate Venepuncture Experience Essential Experience of working with the general public Desirable Experience of working within General Practice Knowledge Desirable Knowledge of SystmOne Skills Essential Excellent communication skills (Written and Oral) IT skills Ability to work under pressure and to tight deadlines Problem solving skills Interpersonal skills Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job summary

Job summary

We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice at our busy Cotgrave surgery and reception cover at all of the BHG sites. Additional duties will include the undertaking of general administration tasks, pulling and filing of patient notes, handling incoming and outgoing post and accurately inputting data onto our clinical systems to ensure patient records remain current and up to date.

Main duties of the job

The successful applicant will have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure. Use of own transport with business use insurance is essential as travelling between sites may be required.

About us

A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate. Previous applicants need not apply.

Due to high volume of applicants, only successful candidates will be contacted, and we reserve the right to close the advertisement early.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0087

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Job description

Job responsibilities

Care Navigator - Job Description

Job Title:

Care Navigator with Reception Duties

Responsible to:

Care Navigation Hub Team Leader & Senior

Responsible for:

N/A

Job Purpose:

To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Care Navigation Hub Duties

1.

Making appointments and assisting with Triage forms

2.

Taking requests for prescriptions from housebound patients

3.

Maintaining Admin inboxes with patient requests and queries

4.

Giving out results

5.

Home visit requests

6.

Deal with general enquiries

7.

Contacting other providers

Reception Duties

8.

Greet and direct patients and visitors

9.

Multisite practice so reception cover need at all 3 sites

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Deal with general enquiries

Filing

15.

Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)

Prescriptions

16.

Dealing with requests for repeat prescriptions

17.

Dealing with queries relating to prescriptions

General

18.

Input and extract information from Practice computer system

19.

Observe health and safety guidelines at all times

20.

General housekeeping (e.g. keeping reception and waiting areas tidy)

21.

Any other reasonable duties as necessary

22.

Observe Confidentiality policy and guidelines at all times

23.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

24.

Have an overview of admin tasks (eg. cytology admin, recalls)

Job description Job responsibilities Care Navigator - Job Description Job Title: Care Navigator with Reception Duties Responsible to: Care Navigation Hub Team Leader & Senior Responsible for: N/A Job Purpose: To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Care Navigation Hub Duties 1. Making appointments and assisting with Triage forms 2. Taking requests for prescriptions from housebound patients 3. Maintaining Admin inboxes with patient requests and queries 4. Giving out results 5. Home visit requests 6. Deal with general enquiries 7. Contacting other providers Reception Duties 8. Greet and direct patients and visitors 9. Multisite practice so reception cover need at all 3 sites 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Deal with general enquiries Filing 15. Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes) Prescriptions 16. Dealing with requests for repeat prescriptions 17. Dealing with queries relating to prescriptions General 18. Input and extract information from Practice computer system 19. Observe health and safety guidelines at all times 20. General housekeeping (e.g. keeping reception and waiting areas tidy) 21. Any other reasonable duties as necessary 22. Observe Confidentiality policy and guidelines at all times 23. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols 24. Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work
• Experience of working within General Practice

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Driving Licence and access to own transport

Knowledge

Desirable

• Knowledge of SystmOne

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above
• GCSE English C or above
• AMSPAR Receptionist certificate
• NVQII in Customer Care

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Person Specification Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Driving Licence and access to own transport Knowledge Desirable Knowledge of SystmOne Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care Behaviours Essential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)