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KFM

Performance & Operations Manager

KFM

North East England

GBP 57,950 - 65,300 per year

Health Worker

Job summary The Performance & Operations Manager plays a pivotal role within KFMs Managed Services Directorate, providing business, operational, and performa...

6 hour(s) ago

KFM

Performance & Operations Manager

KFM

North East England

GBP 57,950 - 65,300 per year

Health Worker

Job summary The Performance & Operations Manager plays a pivotal role within KFMs Managed Services Directorate, providing business, operational, and performa...

6 hour(s) ago

KFM

Marketing & Communications Officer (Fixed-Term Contract)

KFM

Inner London, Greater London

GBP 38,000 - 46,900 per year

Radiographer

Job summary The Marketing & Communications Officer is responsible for supporting the delivery of KFMs marketing and communications strategy through the effecti…

22 day(s) ago

KFM

Marketing & Communications Officer (Fixed-Term Contract)

KFM

Inner London, Greater London

GBP 38,000 - 46,900 per year

Radiographer

Job summary The Marketing & Communications Officer is responsible for supporting the delivery of KFMs marketing and communications strategy through the effecti…

22 day(s) ago

KFM

Performance & Operations Manager

KFM View all jobs

North East England

Permanent

Health Worker

GBP 57,950 - 65,300 per year

Posted 6 hour(s) ago

Reference: 2445143

Job summary

The Performance & Operations Manager plays a pivotal role within KFMs Managed Services Directorate, providing business, operational, and performance management support to ensure the effective delivery of non-clinical support services. Working closely with the Head of Operational & Strategic Delivery, the post holder will lead on contract performance reporting, stakeholder engagement, service improvement initiatives, governance activities, and operational projects. The role requires the ability to analyse complex data, develop customer-focused reports, manage contractual information, identify opportunities for improvement, and support strategic decision-making. The successful candidate will work collaboratively with internal teams and healthcare stakeholders to ensure services are responsive, innovative, cost-effective, and delivered to the highest possible standards.

Main duties of the job

We are seeking an experienced and highly organised Performance & Operations Manager to support the delivery and continuous improvement of managed services across healthcare environments. This varied role combines operational performance management, project delivery, stakeholder engagement, governance, and business analysis. You will coordinate contractual reporting, investigate and interpret performance data, support service development projects, manage customer relationships, and identify opportunities to improve efficiency and service quality. The ideal candidate will possess excellent communication and analytical skills, experience working in a fast-paced operational environment, and the ability to manage multiple priorities while building strong relationships with a wide range of stakeholders.

About us

KFM is a leading provider of healthcare support services dedicated to helping healthcare organisations deliver world-class patient care. Owned by Kings College Hospital NHS Foundation Trust, KFM operates as a public authority with no private sector partners, ensuring that all profits and cost savings are reinvested back into the NHS. The organisation provides comprehensive managed services across all clinical specialities, including procurement and supply of clinical products, medical equipment maintenance and support, technical services, training, and outpatient pharmacy services. With an annual turnover of approximately £180 million and a workforce of more than 350 employees, KFM is committed to innovation, operational excellence, customer service, and supporting healthcare providers to achieve the best possible outcomes for patients.

Details

Date posted

23 October 2026

Pay scheme

Other

Salary

£57,950 to £65,300 a year

Contract

Permanent

Working pattern

Full-time

Reference number

VP4DFEC6BC

Job locations

KFM

Unit 1

129 Coldharbour Lane

London

Select a State

SE5 9NY

United Kingdom

Job description

Job responsibilities

Job Advert

Performance and Operations Manager

Location:Based at Denmark Hill, may be required at other KCH sites, hybrid working

Salary:£57,950 - £65,300 per annum (pro rata)

Contract Type:12 month FTC, Maternity Cover

We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business and operational support to ensure the delivery of non-clinical services at the highest standards. You will work closely with internal teams and external stakeholders to drive continuous service improvement, manage stakeholder relationships, and ensure operational excellence.

At KFM, you will be part of a supportive and innovative team dedicated to making a real impact in healthcare. We offer a collaborative working environment, and the chance to contribute to the NHS's success.

Key Responsibilities:

Lead and support service development and continuous improvement initiatives.
Build and maintain strong relationships with customers and key stakeholders.
Investigate customer queries and resolve issues promptly.
Collate and present data for care group contractual requirements.
Ensure robust operational processes and procedures are in place.
Support the development of cost improvement projects (CIP).

What were looking for:

Degree-level education or equivalent relevant experience.
Proven experience in customer service, operations, and data analysis.
Excellent communication, organisational, and people skills.
Strong Excel and Microsoft Office proficiency.
Project management experience is desirable.
A proactive, flexible approach, with a curious and reflective nature.

How to Apply:

If you are ready to take on this exciting challenge, please apply with your CV and a supporting statement, addressing how you meet the person specification for this role.

Closing Date:01/11/2026

Interview Dates: 09/11/2026

Job description

Job responsibilities

Job Advert

Performance and Operations Manager

Location:Based at Denmark Hill, may be required at other KCH sites, hybrid working

Salary:£57,950 - £65,300 per annum (pro rata)

Contract Type:12 month FTC, Maternity Cover

Key Responsibilities:

Lead and support service development and continuous improvement initiatives.
Build and maintain strong relationships with customers and key stakeholders.
Investigate customer queries and resolve issues promptly.
Collate and present data for care group contractual requirements.
Ensure robust operational processes and procedures are in place.
Support the development of cost improvement projects (CIP).

What were looking for:

Degree-level education or equivalent relevant experience.
Proven experience in customer service, operations, and data analysis.
Excellent communication, organisational, and people skills.
Strong Excel and Microsoft Office proficiency.
Project management experience is desirable.
A proactive, flexible approach, with a curious and reflective nature.

How to Apply:

If you are ready to take on this exciting challenge, please apply with your CV and a supporting statement, addressing how you meet the person specification for this role.

Closing Date:01/11/2026

Interview Dates: 09/11/2026

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

KFM

Address

KFM

Unit 1

129 Coldharbour Lane

London

Select a State

SE5 9NY

United Kingdom

Employer's website

https://www.kings-fm.co.uk/ (Opens in a new tab)

Employer details

Employer name

KFM

Address

KFM

Unit 1

129 Coldharbour Lane

London

Select a State

SE5 9NY

United Kingdom

Employer's website

https://www.kings-fm.co.uk/ (Opens in a new tab)

KFM

Marketing & Communications Officer (Fixed-Term Contract)

KFM View all jobs

Inner London, Greater London

Permanent

Radiographer

GBP 38,000 - 46,900 per year

Posted 22 day(s) ago

Reference: VP820F459B

Job summary

The Marketing & Communications Officer is responsible for supporting the delivery of KFMs marketing and communications strategy through the effective use of digital, internal, and external communication channels. Working closely with the Head of Marketing & Communications and colleagues across the organisation, the post holder will help plan, create, and deliver engaging campaigns that promote KFMs services, strengthen employee engagement, and enhance the organisations reputation. The role involves managing content across websites, intranet platforms, newsletters, social media channels, and marketing materials, while supporting events, stakeholder engagement activities, and brand management. The successful candidate will play a key role in ensuring communications are creative, consistent, and aligned with KFMs values, objectives, and corporate identity.

Main duties of the job

We are looking for an enthusiastic and creative Marketing & Communications Officer to join our team on a fixed-term contract. This varied role offers the opportunity to support a wide range of communications, marketing, and engagement activities across the organisation. You will create compelling content for digital and print channels, assist with integrated communications campaigns, support the delivery of internal and external events, and help maintain KFMs online presence and brand reputation. The successful candidate will have excellent writing skills, experience of digital communications platforms, and a proactive approach to working with stakeholders across the business. This is an exciting opportunity to contribute to meaningful communications that support both organisational objectives and employee engagement.

About us

KFM is a leading provider of healthcare support services, working in partnership with NHS organisations to help deliver world-class patient care. Owned by Kings College Hospital NHS Foundation Trust, KFM operates as a public authority with no private sector partners, ensuring that all profits and cost savings are reinvested back into the NHS. KFM provides comprehensive managed services across a broad range of clinical areas and specialities, including procurement and supply of clinical products, medical equipment maintenance and support, training services, and outpatient pharmacy dispensing. With an annual turnover of approximately £180 million and a workforce of more than 340 employees, KFM is committed to innovation, operational excellence, and delivering services that enable healthcare providers to focus on achieving the best possible outcomes for patients.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£38,000 to £46,900 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

VP820F459B

Job locations

KFM

Unit 1, 129 Coldharbour Lane,

London

Select a State

SE5 9NY

United Kingdom

Job description

Job responsibilities

Job Advert

Marketing & Communications Officer (Fixed-Term Contract)

Location: Denmark Hill, London

Flexibility: Hybrid working

Type: Fixed-Term Contract until April 2027

Salary:£38,000 - £46,900 per annum (pro-rata), plus up to 12% annual bonus

KFM is looking for a proactive and creative Marketing & Communications Officer to join our HR & Communications team. This is an exciting opportunity for an experienced communications professional to support the delivery of KFM's Marketing & Communications Strategy through effective use of digital, internal and external communication channels.

Working closely with colleagues across the organisation, you will play a key role in creating engaging content, supporting communication campaigns, enhancing employee engagement, promoting KFM services and strengthening the organisation's reputation with key stakeholders.

Key Responsibilities

Support the delivery of KFM marketing and communications plans, campaigns and projects.
Create, edit and publish content across internal and external communication channels, including the website, intranet and social media platforms.
Manage and schedule social media content, monitor engagement and respond to enquiries where appropriate.
Draft engaging communications materials for a range of audiences, including news stories, announcements, case studies and campaign content.
Support the development and maintenance of the KFM website and intranet, ensuring information is accurate and up to date.
Produce marketing materials including brochures, leaflets, presentations, digital assets and promotional resources.
Assist with planning and delivery of internal and external events, exhibitions, conferences and stakeholder engagement activities.
Support staff engagement campaigns and initiatives that strengthen organisational culture and employee experience.
Maintain KFM brand standards, tone of voice and visual identity across all communications.
Monitor and evaluate communications activity, producing reports and insights to support continuous improvement.
Act as a first point of contact for marketing and communications enquiries.

Requirements

Essential

Degree educated in a relevant subject or equivalent experience.
Experience working within a marketing and communications function.
Experience producing and delivering digital communications campaigns.
Experience creating content for websites, newsletters and social media channels.
Experience using content management systems and online communications platforms.
Strong copywriting and content creation skills with excellent attention to detail.
Experience using Canva, Adobe Creative Suite and Microsoft 365 applications.
Understanding of communications, marketing and public relations best practice.
Strong organisational skills with the ability to manage multiple priorities.

Excellent interpersonal and stakeholder engagement skills.

Personal Attributes

Customer-focused approach.
Creative, innovative and enthusiastic.
Flexible and adaptable.
Able to work independently and collaboratively.
Strong commitment to KFM's values and behaviours.

For more information about this role, please refer to the full Job Description.

If you are an enthusiastic communications professional looking to make a meaningful impact within a healthcare organisation, we'd love to hear from you.

Advert closes:8th October 2026 or sooner if we receive enough applications

Interview date(s): 16th October 2026

Any queries, please contact: [email protected]

Job description

Job responsibilities

Job Advert

Marketing & Communications Officer (Fixed-Term Contract)

Location: Denmark Hill, London

Flexibility: Hybrid working

Type: Fixed-Term Contract until April 2027

Salary:£38,000 - £46,900 per annum (pro-rata), plus up to 12% annual bonus

Key Responsibilities

Support the delivery of KFM marketing and communications plans, campaigns and projects.
Create, edit and publish content across internal and external communication channels, including the website, intranet and social media platforms.
Manage and schedule social media content, monitor engagement and respond to enquiries where appropriate.
Draft engaging communications materials for a range of audiences, including news stories, announcements, case studies and campaign content.
Support the development and maintenance of the KFM website and intranet, ensuring information is accurate and up to date.
Produce marketing materials including brochures, leaflets, presentations, digital assets and promotional resources.
Assist with planning and delivery of internal and external events, exhibitions, conferences and stakeholder engagement activities.
Support staff engagement campaigns and initiatives that strengthen organisational culture and employee experience.
Maintain KFM brand standards, tone of voice and visual identity across all communications.
Monitor and evaluate communications activity, producing reports and insights to support continuous improvement.
Act as a first point of contact for marketing and communications enquiries.

Requirements

Essential

Degree educated in a relevant subject or equivalent experience.
Experience working within a marketing and communications function.
Experience producing and delivering digital communications campaigns.
Experience creating content for websites, newsletters and social media channels.
Experience using content management systems and online communications platforms.
Strong copywriting and content creation skills with excellent attention to detail.
Experience using Canva, Adobe Creative Suite and Microsoft 365 applications.
Understanding of communications, marketing and public relations best practice.
Strong organisational skills with the ability to manage multiple priorities.

Excellent interpersonal and stakeholder engagement skills.

Personal Attributes

Customer-focused approach.
Creative, innovative and enthusiastic.
Flexible and adaptable.
Able to work independently and collaboratively.
Strong commitment to KFM's values and behaviours.

For more information about this role, please refer to the full Job Description.

If you are an enthusiastic communications professional looking to make a meaningful impact within a healthcare organisation, we'd love to hear from you.

Advert closes:8th October 2026 or sooner if we receive enough applications

Interview date(s): 16th October 2026

Any queries, please contact: [email protected]