Job summary

This is a pivotal role for a Senior Clinical Pharmacist who wants to make a measurable difference to medicines safety, governance and patient care across out-of-hours and dental services. You will lead a focused review of medicines management arrangements, assessing how medicines are prescribed, supplied, stored, administered, reconciled, disposed of and escalated across the services. Working closely with the Lead Pharmacist and clinical, operational and governance colleagues, you will identify compliance gaps, patient-safety risks and opportunities to strengthen practice. Your specialist insight will directly inform improvements to clinical governance, medicines optimisation and assurance arrangements.

This is an opportunity to use your pharmacy expertise at a strategic level: reviewing high-risk medicines, controlled drugs, antimicrobial stewardship and emergency medicines; analysing incidents and audit findings; and translating evidence into clear, prioritised recommendations. You will produce a robust current-state assessment, risk and gap analysis, improvement plan and final report, helping shape safer, more consistent and more effective medicines management for patients

Main duties of the job

• Map and review end-to-end medicines management processes across out-of-hours and dental services, including prescribing, supply, storage, administration, reconciliation, disposal and escalation.
• Assess arrangements against legislation, regulatory and professional standards, licence conditions, organisational policies and governance requirements, identifying compliance gaps and good practice.
• Evaluate the effectiveness of existing controls and procedures, identifying patient-safety risks, unwarranted variation, duplication and opportunities to improve consistency and efficiency.
• Review the safe management of high-risk medicines, controlled drugs, emergency medicines and cold-chain products, escalating immediate safety or significant compliance concerns through appropriate governance routes.
• Assess prescribing quality, antimicrobial stewardship, medicines optimisation and access to pharmacy advice, identifying opportunities to strengthen safe and effective practice.
• Review incidents, near misses, complaints, audits, policies, documentation and training arrangements to identify systemic risks, recurring themes and areas requiring improvement.
• Engage with the Lead Pharmacist, clinicians, operational teams and partners; produce a documented risk and gap analysis, prioritised recommendations, improvement plan, audit criteria and a final report for relevant governance forums.

About us

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Details

Date posted

21 October 2026

Pay scheme

Other

Salary

£65,000 a year for full-time equivalent. £39,000 per annum for 0.6 FTE.

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

4265-8375073

Job locations

HUC HQ - Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Job description

Job responsibilities

This is a hybrid role which requires travel and presence at different sites across HUC network.

You must have full, unrestricted right to work in the UK. We are unable to offer VISA sponsorship. Full UK driving licence is required.

Please see the attached Job Description and Person Specification document.

Job description Job responsibilities This is a hybrid role which requires travel and presence at different sites across HUC network. You must have full, unrestricted right to work in the UK. We are unable to offer VISA sponsorship. Full UK driving licence is required. Please see the attached Job Description and Person Specification document.

Person Specification

Essential

Essential

• Master's degree in pharmacy or equivalent qualification.
• Current registration as a pharmacist with the General Pharmaceutical Council.
• Substantial post-registration clinical pharmacy experience, including practice at senior or advanced level.
• Strong knowledge of medicines governance, patient safety, prescribing and medicines optimisation.
• Knowledge and understanding of relevant medicines legislation, regulatory requirements, professional standards and the governance arrangements applicable to medicines management.
• Experience of audit, service review, compliance assessment, quality improvement or clinical governance.
• Ability to review complex processes, gather and evaluate evidence, identify compliance gaps and assess clinical and operational risks.
• Ability to analyse findings and develop clear, evidence-based and proportionate recommendations for improvement.
• Excellent written, verbal and presentation skills, including the ability to communicate complex findings and constructively challenge and influence stakeholders at different levels.
• Ability to work independently, manage priorities and deliver agreed outputs within a defined timeframe.
• Understanding of multidisciplinary clinical services and the operational pressures associated with out-of-hours care.

Desirable

• Independent prescribing qualification.
• Postgraduate clinical pharmacy qualification or evidence of equivalent advanced practice.
• Experience in urgent care, primary care, community services, emergency care or another out-of-hours setting.
• Experience reviewing controlled-drug governance, antimicrobial stewardship, medicine storage and handling or digital prescribing systems. oFormal training in quality improvement, human factors, clinical audit or project management.
• Experience of developing or supporting the implementation of recommendations arising from a clinical governance, compliance or service review.

Person Specification Essential Essential Master's degree in pharmacy or equivalent qualification. Current registration as a pharmacist with the General Pharmaceutical Council. Substantial post-registration clinical pharmacy experience, including practice at senior or advanced level. Strong knowledge of medicines governance, patient safety, prescribing and medicines optimisation. Knowledge and understanding of relevant medicines legislation, regulatory requirements, professional standards and the governance arrangements applicable to medicines management. Experience of audit, service review, compliance assessment, quality improvement or clinical governance. Ability to review complex processes, gather and evaluate evidence, identify compliance gaps and assess clinical and operational risks. Ability to analyse findings and develop clear, evidence-based and proportionate recommendations for improvement. Excellent written, verbal and presentation skills, including the ability to communicate complex findings and constructively challenge and influence stakeholders at different levels. Ability to work independently, manage priorities and deliver agreed outputs within a defined timeframe. Understanding of multidisciplinary clinical services and the operational pressures associated with out-of-hours care. Desirable Independent prescribing qualification. Postgraduate clinical pharmacy qualification or evidence of equivalent advanced practice. Experience in urgent care, primary care, community services, emergency care or another out-of-hours setting. Experience reviewing controlled-drug governance, antimicrobial stewardship, medicine storage and handling or digital prescribing systems. oFormal training in quality improvement, human factors, clinical audit or project management. Experience of developing or supporting the implementation of recommendations arising from a clinical governance, compliance or service review.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

HUC

Address

HUC HQ - Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

HUC HQ - Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job summary

HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work. No two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

As an NHS 111 Clinical Advisor, you will provide safe, timely and compassionate clinical assessment, triage and advice to people contacting NHS 111 and HUC's Clinical Assessment Service. Using your professional knowledge, effective telephone consultation skills, NHS Pathways and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk and determine the most appropriate care.

You will recognise deterioration, time-critical illness and safeguarding concerns, provide self-care advice and safety-netting, and arrange referrals or escalation to emergency, urgent, primary, community or specialist services.

Working within a supportive multidisciplinary team and established clinical governance framework, you will also provide clinical guidance to Health Advisors and colleagues. This is an opportunity to make a meaningful difference to patient safety and experience across a dynamic 24/7 service, while developing your clinical assessment, decision-making and remote consultation skills.

Main duties of the job

• Conduct structured telephone assessments, gathering relevant information and evaluating symptoms, clinical risk, vulnerability, capacity and communication needs.

• Use NHS Pathways, approved clinical decision-support tools and local pathways to determine clinical urgency, disposition and appropriate onward care.

• Recognise red flags, deterioration, time-critical illness and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.

• Provide clear, evidence-based advice, safety-netting and agreed care plans, checking patient understanding.

• Arrange safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy and community services.

• Support Health Advisors and the wider multidisciplinary team with clinical advice, case reviews and clinical floor support where trained and allocated.

• Maintain accurate records, protect confidentiality, report risks and incidents, and participate in audit, supervision, training and continuous improvement.

About us

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job summary

HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work. No two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

As an NHS 111 Clinical Advisor, you will provide safe, timely and compassionate clinical assessment, triage and advice to people contacting NHS 111 and HUC's Clinical Assessment Service. Using your professional knowledge, effective telephone consultation skills, NHS Pathways and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk and determine the most appropriate care.

You will recognise deterioration, time-critical illness and safeguarding concerns, provide self-care advice and safety-netting, and arrange referrals or escalation to emergency, urgent, primary, community or specialist services.

Working within a supportive multidisciplinary team and established clinical governance framework, you will also provide clinical guidance to Health Advisors and colleagues. This is an opportunity to make a meaningful difference to patient safety and experience across a dynamic 24/7 service, while developing your clinical assessment, decision-making and remote consultation skills.

Main duties of the job

• Conduct structured telephone assessments, gathering relevant information and evaluating symptoms, clinical risk, vulnerability, capacity and communication needs.

• Use NHS Pathways, approved clinical decision-support tools and local pathways to determine clinical urgency, disposition and appropriate onward care.

• Recognise red flags, deterioration, time-critical illness and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.

• Provide clear, evidence-based advice, safety-netting and agreed care plans, checking patient understanding.

• Arrange safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy and community services.

• Support Health Advisors and the wider multidisciplinary team with clinical advice, case reviews and clinical floor support where trained and allocated.

• Maintain accurate records, protect confidentiality, report risks and incidents, and participate in audit, supervision, training and continuous improvement.

About us

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice, and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job summary

HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work. No two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

As an NHS 111 Clinical Advisor, you will provide safe, timely and compassionate clinical assessment, triage and advice to people contacting NHS 111 and HUC's Clinical Assessment Service. Using your professional knowledge, effective telephone consultation skills, NHS Pathways and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk and determine the most appropriate care.

You will recognise deterioration, time-critical illness and safeguarding concerns, provide self-care advice and safety-netting, and arrange referrals or escalation to emergency, urgent, primary, community or specialist services.

Working within a supportive multidisciplinary team and established clinical governance framework, you will also provide clinical guidance to Health Advisors and colleagues. This is an opportunity to make a meaningful difference to patient safety and experience across a dynamic 24/7 service, while developing your clinical assessment, decision-making and remote consultation skills.

Main duties of the job

• Conduct structured telephone assessments, gathering relevant information and evaluating symptoms, clinical risk, vulnerability, capacity and communication needs.

• Use NHS Pathways, approved clinical decision-support tools and local pathways to determine clinical urgency, disposition and appropriate onward care.

• Recognise red flags, deterioration, time-critical illness and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.

• Provide clear, evidence-based advice, safety-netting and agreed care plans, checking patient understanding.

• Arrange safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy and community services.

• Support Health Advisors and the wider multidisciplinary team with clinical advice, case reviews and clinical floor support where trained and allocated.

• Maintain accurate records, protect confidentiality, report risks and incidents, and participate in audit, supervision, training and continuous improvement.

About us

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job summary

HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work. No two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

As an NHS 111 Clinical Advisor, you will provide safe, timely and compassionate clinical assessment, triage and advice to people contacting NHS 111 and HUC's Clinical Assessment Service. Using your professional knowledge, effective telephone consultation skills, NHS Pathways and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk and determine the most appropriate care.

You will recognise deterioration, time-critical illness and safeguarding concerns, provide self-care advice and safety-netting, and arrange referrals or escalation to emergency, urgent, primary, community or specialist services.

Working within a supportive multidisciplinary team and established clinical governance framework, you will also provide clinical guidance to Health Advisors and colleagues. This is an opportunity to make a meaningful difference to patient safety and experience across a dynamic 24/7 service, while developing your clinical assessment, decision-making and remote consultation skills.

Main duties of the job

• Conduct structured telephone assessments, gathering relevant information and evaluating symptoms, clinical risk, vulnerability, capacity and communication needs.

• Use NHS Pathways, approved clinical decision-support tools and local pathways to determine clinical urgency, disposition and appropriate onward care.

• Recognise red flags, deterioration, time-critical illness and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.

• Provide clear, evidence-based advice, safety-netting and agreed care plans, checking patient understanding.

• Arrange safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy and community services.

• Support Health Advisors and the wider multidisciplinary team with clinical advice, case reviews and clinical floor support where trained and allocated.

• Maintain accurate records, protect confidentiality, report risks and incidents, and participate in audit, supervision, training and continuous improvement.

About us

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job summary

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Welwyn Garden City site, we have rota availability for various different shift patterns between 7am-11pm across 7 days a week.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm

Main duties of the job

Your Role: Make Every Call Count

Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.

Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.

About us

Why HUC?

Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.

Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.

Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.

Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.

Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

£12.71 to £17.51 an hour per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

4265-8357117

Job locations

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Job description

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through TRAC.

Job description Job responsibilities For a full job description and full person specification, along with more details about our organisation, please see attached documentation, 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested. Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa). We reserve the right to close this vacancy early, should we receive sufficient applications. Please do not apply through any third party websites, please only apply through TRAC.

Person Specification

Address

Essential

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Person Specification Address Essential Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable Previous Call Handling Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job summary

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Welwyn Garden City site, we have rota availability for various overnight shift patterns.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm. Pathways Training will start on Monday 19th October 2026.

Main duties of the job

Your Role: Make Every Call Count

Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.

Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.

About us

Why HUC?

Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.

Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.

Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.

Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.

Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£12.71 to £17.51 an hour per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

4265-8331188

Job locations

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Job description

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through TRAC.

Job description Job responsibilities For a full job description and full person specification, along with more details about our organisation, please see attached documentation, 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested. Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa). We reserve the right to close this vacancy early, should we receive sufficient applications. Please do not apply through any third party websites, please only apply through TRAC.

Person Specification

Address

Essential

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Person Specification Address Essential Lives within 60 minute commute Has Customer Service Experience Has the right to work in the UK Can commit to 6 weeks full time training (9am-5pm Monday- Friday) Desirable Previous Call Handling Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

The Old Ambulance Station

Ascots Lane

Welwyn Garden City

AL7 4HL

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job summary

We are looking for a motivated, caring and enthusiastic Healthcare Assistant to join our friendly and supportive practice team.

The successful candidate will assist with the delivery of high-quality patient care and provide support to healthcare professionals within our multidisciplinary team, working under the supervision of a clinician and within the agreed parameters of practice.

This is a varied and rewarding role, with duties including new patient health checks, phlebotomy, blood pressure and hypertension monitoring, ECGs, weight management, dressings and removal of sutures, swabs and urinalysis, chaperoning, and supporting coil fittings.

You will also contribute to health promotion, safeguarding, infection prevention and control, cold-chain and stock management, as well as signposting patients to appropriate healthcare services. An important part of the role will be working closely with our clinical and administrative teams to support the achievement, monitoring and maintenance of Quality and Outcomes Framework (QOF) targets.

We are looking for someone who is compassionate, organised, reliable and committed to providing excellent patient-centred care, with the ability to work effectively as part of a busy multidisciplinary team.

Main duties of the job

New patient health checks

Weight management

Blood pressure and Hypertension monitoring

ECG recording

Phlebotomy

Dressing and ROS

Swabs and urinalysis

Supporting coil fittings

Chaperoning duties

Supporting IPC

Signposting and or referring patient to other healthcare services.

Supporting Quality Outcomes Framework by working closely with the clinical and administrative team to report, audit and meet and maintain targets

Cold chain storage, monitoring and recording.

Re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Supporting adult/child safeguarding

Assisting in the assessment and surveillance of patients' health and well-being

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through, Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.

Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Job summary

The Development Director will lead HUC's commercial development and growth agenda, identifying and shaping sustainable opportunities that support the organisation's strategic objectives, vision and values.

Working closely with the Executive Team and senior colleagues, the post holder will provide strategic leadership across Commercial Modelling, Business Development, and Market Development & Communications. They will bring strong commercial judgement, ensuring complex proposals, assumptions and opportunities are robustly assessed, appropriately governed and translated into clear recommendations.

The Development Director will lead HUC's growth strategy across geographic expansion, new services, procurement, strategic partnerships and joint ventures, while developing a strong pipeline of opportunities across existing and new markets.

A key focus will be building trusted relationships with commissioners, providers, partners and senior decision makers, positioning HUC as a partner of choice for improving patient access, reducing waiting times, supporting integration, driving innovation and delivering outstanding patient outcomes

Main duties of the job

• Lead the development and delivery of HUC's commercial growth strategy, aligned to organisational priorities, vision and values.
• Identify, assess and shape sustainable growth opportunities across new and existing markets.
• Develop and oversee a high-value pipeline of opportunities, ensuring effective prioritisation and progression.
• Provide strategic leadership across Commercial Modelling, Business Development, and Market Development & Communications.
• Provide expert commercial advice, analysis and constructive challenge to the Executive Team and senior colleagues.
• Interrogate complex proposals, financial models and assumptions, ensuring robust decision-making and appropriate governance.
• Lead opportunities relating to geographic expansion, new services, procurement, strategic partnerships and joint ventures.
• Build and maintain strong relationships with commissioners, providers, partners and executive-level stakeholders.
• Identify emerging market trends and opportunities to support service diversification and innovation.
• Lead and inspire the commercial development teams, fostering a culture of accountability, collaboration, innovation and constructive challenge.
• Ensure the expertise of the Head of Commercial Modelling, Head of Business Development and Head of Market Development & Communications is effectively integrated to deliver HUC's growth ambitions.
• Champion sustainable commercial development that strengthens HUC's long-term impact and organisational sustainability

About us

We reserve the right to close this vacancy early, should we receive sufficient applications for the role.

Job summary

Are you passionate about helping people improve their health, wellbeing, and employment outcomes? We are looking for a motivated and compassionate WorkWell Coordinator to join our WorkWell for Health service.

In this rewarding role, you will support individuals whose health is impacting their ability to stay in work, return to work, or move closer to employment. Managing a diverse caseload, you will undertake holistic assessments, develop personalised WorkWell Plans, and coordinate access to a range of health, wellbeing, employment, and community support services.

Working closely with healthcare professionals, local authorities, employers, and voluntary sector partners, you will act as a trusted single point of contact, empowering people to overcome barriers, achieve their goals, and improve their overall quality of life.

This is an exciting opportunity for someone who is organised, empathetic, and committed to delivering person-centred support that makes a real difference to individuals and communities across Hertfordshire.

Main duties of the job

Manage a caseload of participants throughout the WorkWell pathway, ensuring timely, personalised and person-centred support.

Undertake holistic work and health assessments to identify individual strengths, barriers and support needs, using recognised assessment tools where appropriate.

Co-produce personalised Back to Work or Thrive at Work Plans with participants, setting realistic goals, agreed actions and measurable outcomes.

Build trusting relationships using coaching, motivational interviewing and behaviour change techniques to promote confidence, resilience and self-management.

Empower participants to build the knowledge, confidence and skills required to manage their health and wellbeing and achieve sustainable work-related outcomes.

Coordinate timely referrals and signposting to appropriate health, wellbeing, employment and community support services, working collaboratively with partner organisations.

Monitor participant progress through regular reviews, adapting support plans to reflect changing needs and circumstances.

Liaise with employers, occupational health providers and partner organisations to support individual participants and facilitate sustainable employment outcomes where appropriate.

About us

We reserve the right to close this vacancy early, should we receive sufficient applications for the role.