Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• NVQ Level 3 Pharmacy Technician qualification (or equivalent) fully qualified and registered

Desirable

• CPPE Communication Training
• Accuracy Checking Technician (ACT) qualification or interest in progressing toward ACT status

Experience

Essential

• Minimum 2 years experience in a community pharmacy setting with hands-ondispensing and patient-facing responsibilities
• Strong communication skills with confidence to deliver sensitive NHScontraception consultations
• Ability to follow processes and maintain accuracy in routine tasks
• Basic IT skills to work with dispensing systems

Desirable

• Previous experience delivering NHS clinical services (e.g., contraception consultations)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

The Enterprise Centre, UEA

University Drive

Norwich

Norfolk

NR4 7TJ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technician Team: Pharmacy Reports to: Superintendent Pharmacist Direct Reports: None - Individual Contributor Place of Work: Office based (Norwich) Ways of Working: Office

Position Purpose Pharmacy Technicians sit within the pharmacy team and deliver NHS contraception consultations while supporting broader dispensing operations. The primary objective is to provide safe, timely contraception consultations to patients ramping from 10-15 daily to approximately 35 consultations per day while maintaining accuracy and patient confidentiality. This involves conducting consultations in line with service protocols, supporting medication dispensing and preparation, and collaborating with pharmacists and the wider team during high-volume periods. The role is central to scaling Evaro's NHS services ensuring patients receive accessible, high-quality contraceptive care.

Key Activities

NHS contraception consultations (approximately 80% of time)

• Deliver NHS contraception consultations in line with service protocols, maintaining 24-hour turnaround standards
• Document consultations accurately, ensuring patient confidentiality and compliance with NHS requirements
• Escalate clinical queries appropriately to the pharmacist, operating confidently within scope of practice
• Build consultation volume progressively from 10-15 daily to approximately 35 consultations per day

Dispensing and pharmacy support (approximately 20% of time)

• Support safe and accurate dispensing of medication, ensuring prescriptions are prepared, labelled, and documented in compliance with SOPs
• Assist with medication preparation, workflow management, and operational prioritisation
• Contribute to efficient order fulfilment and timely dispatch while maintaining high accuracy
• Learn and consistently follow Evaro's systems, dispensing workflows, and internal SOPs

Collaboration and quality

• Collaborate closely with pharmacists and the wider multidisciplinary team to maintain smooth operations during high-volume periods
• Escalate clinical concerns appropriately and operate within defined scope of practice
• Maintain accurate patient documentation and confidentiality standards
• Support process improvements and embrace technology-enabled workflows

Technical and Professional Competencies

Essential:

• NVQ Level 3 Pharmacy Technician qualification (or equivalent) fully qualified and registered
• Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities
• Strong communication skills with confidence to deliver sensitive NHS contraception consultations
• Ability to follow processes and maintain accuracy in routine tasks
• Basic IT skills to work with dispensing systems

Preferred:

• Previous experience delivering NHS clinical services (e.g., contraception consultations)
• CPPE Communication Training
• Accuracy Checking Technician (ACT) qualification or interest in progressing toward ACT status

Success Measures (KPIs)

First 90 days:

• Confidently delivering 10-15 NHS contraception consultations per day with full protocol adherence and accurate documentation
• Demonstrating safe dispensing practices with no major errors and consistent SOP compliance
• Built strong working relationships with supervising pharmacists and the wider team
• Fully embedded in Evaro's systems, workflows, and consultation processes

6 months:

• Consistently delivering 25-35 NHS contraception consultations per day while maintaining 24-hour turnaround standards
• Demonstrating high accuracy in dispensing and documentation with no recurring compliance issues
• Operating independently with minimal supervision, escalating appropriately when required

12 months:

• Consistently achieving full consultation capacity (~35 daily) with sustained quality, efficiency, and professionalism
• Recognised as a reliable core contributor to service delivery and operational stability
• Trusted by pharmacists and leadership as a dependable service operator
• Actively contributing to workflow improvements

Core Behavioural Competencies

• We obsess over patient outcomes: Every contraception consultation you deliver affects a patient's health and choices. Accuracy, empathy, and confidentiality aren't optional they're the job. Red flag: Rushing consultations to hit volume, or treating patients as transactions.
• We collaborate and are constantly curious: You work alongside pharmacists, dispensers, and customer service. Asking questions when unsure and sharing context early prevents errors and builds trust. Red flag: Working in isolation, not escalating when something feels off.
• We are precise where it matters: NHS services are regulated. Following protocols exactly even when busy protects patients and the business. Red flag: Cutting corners on documentation or skipping steps to save time.
• We take ownership and follow through: If a patient has a query or a consultation needs follow-up, you own it until it's resolved or properly handed over. Red flag: Leaving loose ends, assuming someone else will pick it up.
• We innovate and learn fast: As consultation volume grows, spotting inefficiencies and suggesting improvements helps the whole service scale. Red flag: Doing things the hard way because "that's how I was trained."

Person Specification

Knowledge & Skills

Essential

• Strong communication skills with confidence to handle sensitive conversations
• Ability to maintain accuracy at volume within a structured environment
• Basic IT proficiency and experience using pharmacy dispensing systems

Desirable

• CPPE Communication Training
• ACT qualification, or genuine interest in working toward it

Experience

Essential

• Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities
• Confident, calm communicator with experience delivering sensitive patient-facing consultations

Desirable

• Experience delivering NHS clinical services, particularly contraception consultations

Qualifications

Essential

• NVQ Level 3 Pharmacy Technician qualification (or equivalent), fully qualified and registered
• GPhC registered
• Minimum 2 years' experience in a community pharmacy setting

Desirable

• Previous experience delivering NHS clinical services (e.g., contraception consultations)
• CPPE Communication Training
• Accuracy Checking Technician (ACT) qualification, or interest in progressing toward it

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Evaro

Address

42 Barnard Road

Bowthorpe Employment Area

NORWICH

NR5 9JB

United Kingdom

Employer's website

https://evaro.com/ (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technician Team: Pharmacy Reports to: Superintendent Pharmacist Direct Reports: None - Individual Contributor Place of Work: Office based (Norwich) Ways of Working: Office

Position Purpose Pharmacy Technicians sit within the pharmacy team and deliver NHS contraception consultations while supporting broader dispensing operations. The primary objective is to provide safe, timely contraception consultations to patients ramping from 10-15 daily to approximately 35 consultations per day while maintaining accuracy and patient confidentiality. This involves conducting consultations in line with service protocols, supporting medication dispensing and preparation, and collaborating with pharmacists and the wider team during high-volume periods. The role is central to scaling Evaro's NHS services ensuring patients receive accessible, high-quality contraceptive care.

Key Activities

NHS contraception consultations (approximately 80% of time)

• Deliver NHS contraception consultations in line with service protocols, maintaining 24-hour turnaround standards
• Document consultations accurately, ensuring patient confidentiality and compliance with NHS requirements
• Escalate clinical queries appropriately to the pharmacist, operating confidently within scope of practice
• Build consultation volume progressively from 10-15 daily to approximately 35 consultations per day

Dispensing and pharmacy support (approximately 20% of time)

• Support safe and accurate dispensing of medication, ensuring prescriptions are prepared, labelled, and documented in compliance with SOPs
• Assist with medication preparation, workflow management, and operational prioritisation
• Contribute to efficient order fulfilment and timely dispatch while maintaining high accuracy
• Learn and consistently follow Evaro's systems, dispensing workflows, and internal SOPs

Collaboration and quality

• Collaborate closely with pharmacists and the wider multidisciplinary team to maintain smooth operations during high-volume periods
• Escalate clinical concerns appropriately and operate within defined scope of practice
• Maintain accurate patient documentation and confidentiality standards
• Support process improvements and embrace technology-enabled workflows

Technical and Professional Competencies

Essential:

• NVQ Level 3 Pharmacy Technician qualification (or equivalent) fully qualified and registered
• Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities
• Strong communication skills with confidence to deliver sensitive NHS contraception consultations
• Ability to follow processes and maintain accuracy in routine tasks
• Basic IT skills to work with dispensing systems

Preferred:

• Previous experience delivering NHS clinical services (e.g., contraception consultations)
• CPPE Communication Training
• Accuracy Checking Technician (ACT) qualification or interest in progressing toward ACT status

Success Measures (KPIs)

First 90 days:

• Confidently delivering 10-15 NHS contraception consultations per day with full protocol adherence and accurate documentation
• Demonstrating safe dispensing practices with no major errors and consistent SOP compliance
• Built strong working relationships with supervising pharmacists and the wider team
• Fully embedded in Evaro's systems, workflows, and consultation processes

6 months:

• Consistently delivering 25-35 NHS contraception consultations per day while maintaining 24-hour turnaround standards
• Demonstrating high accuracy in dispensing and documentation with no recurring compliance issues
• Operating independently with minimal supervision, escalating appropriately when required

12 months:

• Consistently achieving full consultation capacity (~35 daily) with sustained quality, efficiency, and professionalism
• Recognised as a reliable core contributor to service delivery and operational stability
• Trusted by pharmacists and leadership as a dependable service operator
• Actively contributing to workflow improvements

Core Behavioural Competencies

• We obsess over patient outcomes: Every contraception consultation you deliver affects a patient's health and choices. Accuracy, empathy, and confidentiality aren't optional they're the job. Red flag: Rushing consultations to hit volume, or treating patients as transactions.
• We collaborate and are constantly curious: You work alongside pharmacists, dispensers, and customer service. Asking questions when unsure and sharing context early prevents errors and builds trust. Red flag: Working in isolation, not escalating when something feels off.
• We are precise where it matters: NHS services are regulated. Following protocols exactly even when busy protects patients and the business. Red flag: Cutting corners on documentation or skipping steps to save time.
• We take ownership and follow through: If a patient has a query or a consultation needs follow-up, you own it until it's resolved or properly handed over. Red flag: Leaving loose ends, assuming someone else will pick it up.
• We innovate and learn fast: As consultation volume grows, spotting inefficiencies and suggesting improvements helps the whole service scale. Red flag: Doing things the hard way because "that's how I was trained."

Person Specification

Knowledge & Skills

Essential

• Strong communication skills with confidence to handle sensitive conversations
• Ability to maintain accuracy at volume within a structured environment
• Basic IT proficiency and experience using pharmacy dispensing systems

Desirable

• CPPE Communication Training
• ACT qualification, or genuine interest in working toward it

Experience

Essential

• Minimum 2 years' experience in a community pharmacy setting with hands-on dispensing and patient-facing responsibilities
• Confident, calm communicator with experience delivering sensitive patient-facing consultations

Desirable

• Experience delivering NHS clinical services, particularly contraception consultations

Qualifications

Essential

• NVQ Level 3 Pharmacy Technician qualification (or equivalent), fully qualified and registered
• GPhC registered
• Minimum 2 years' experience in a community pharmacy setting

Desirable

• Previous experience delivering NHS clinical services (e.g., contraception consultations)
• CPPE Communication Training
• Accuracy Checking Technician (ACT) qualification, or interest in progressing toward it

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Evaro

Address

42 Barnard Road

Bowthorpe Employment Area

NORWICH

NR5 9JB

United Kingdom

Employer's website

https://evaro.com/ (Opens in a new tab)