Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warwick Hub

Tournament Fields

Edgehill

CV34 6LG

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Stoke Hub

Forge Lane

Stoke on Trent

ST1 5NP

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Shrewsbury Hub

Mercian Close

Longden Road

Shrewsbury

SY3 9EA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• A good standard of education with a minimum of 5 GCSEs at Grade C/4 or above (or the equivalent of) including numeracy and literacy OR successfully completed the NEPTS Apprenticeship including numeracy and literacy / NVQ 2 Care qualification including numeracy and literacy
• Must be willing to undergo training necessary to fulfil the duties of the post
• Ability to manage own studying/training

Experience

Essential

• Extensive Patient Care experience
• Experience of driving a variety of vehicles
• Lifting & Handling experience

Qualification Certificates

Essential

• Able to provide certificates to evidence all qualifications listed within the application form. PLEASE NOTE THAT PROVISIONAL STATEMENTS OF RESULTS OR NON-CERTIFIED STATEMENT OF RESULTS ARE NOT ACCEPTABLE

Skills and Knowledge

Essential

• Ability to take clinical responsibility when necessary
• Ability to undertake manual handling of patients/equipment as required
• Organisational skills
• Ability to conduct rapid risk assessments when required
• Excellent verbal and written communication skills
• Full (manual) UK driving licence showing no more than 3 penalty points

Desirable

• Please state in words which site(s) you wish to be considered for (Crewe, Wirral, Ellesmere Port, Macclesfield or Warrington)

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Desirable

• Please state in words the location(s) you would like to work from if successful (Warrington, Crewe, Macclesfield, Wirral or Ellesmere Port)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Frankley PTS

Frankley Industrial Estate

Tay Road

Frankley

Birmingham

B45 0LD

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals and WMAS operational staff taking patient demographics and a full presenting history.

Inputting details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.

Ensure the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required.

Make outbound calls to other professionals and the general public adhering to working practices and protocols. These include: contacting relatives; querying other professionals; communicating with hospitals; arranging breakdown recovery for ambulances and reporting incidents to other emergency services.

Support the achievement of agreed National and Trust standards of service.

In conjunction with first line management ensure that patient movement is co-ordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximise the effective use of available resources.

Report to first line management on the performance of operational staff in the delivery of the Service.

Through the process of planning/control, allocate and re-assign where necessary journeys to operational staff working for the Non-Emergency Service using a high-level of organisational skill.

Receive and process sickness and fitness notifications from all Operational and Control staff.

Handle calls from Drivers regarding their work and shift arrangements.

Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines.

Assist first line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.

Attend training courses, which are required to maintain professional knowledge and keep up to date with changing procedures and protocols.

Train new Call Takers on the telephone and computer system.

Identify and report IT related problems on computer software and workstations.

Undertake administration duties when required, including filing, faxing and photocopying.

Any other duties consistent with role

Person Specification

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Experience

Essential

• Recent extensive Customer Care experience
• Working as part of a team co-ordinating the work of others
• Previous experience of working in a Control Centre environment or equivalent
• Experience of pressurised working environment

Qualifications

Essential

• Minimum 5 GCSEs at Grade C/4 or above including English or equivalent
• Successful completion of entrance assessments
• Willing to undertake required in-house training
• Completion of the Educare Training Programme within six months of commencing with the Trust

Skills and Knowledge

Essential

• Advanced Keyboard skills
• Computer literate
• Excellent communication skills, empathetic, tactful and diplomatic
• The ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with callers.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Base Location

Desirable

• Please state in words the location(s) you wish to be considered for (Wolverhampton, Gravelly or Sandwell)

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Sandwell PTS

Kelvin Way

West Bromwich

B70 7TP

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full or provisional category C1 entitlement at point of application

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Shrewsbury Hub

Mercian Close

Longden Road

Shrewsbury

SY3 9EA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Operational & Support Services.

To provide an effective contribution to the Depot Make Ready Team function by ensuring that:

Vehicles and equipment are clean andready to meet the stated daily operational requirement with emphasis on

The mechanical condition of the vehicle and its roadworthiness.

The correct scale of stocking of clinical equipment and consumables.

All Make Ready quality standards set by the Trust are met.

The deep cleaning programme for vehicles is coordinated with the vehicle servicing schedule.

Any requests for the operational movement of vehicles and equipment is undertaken.

The buffer store is adequately stocked and refurbished.

Vehicle Maintenance.

To assist Fleet Services in maintaining the operational serviceability of the vehicle fleet by undertaking vehicle inspection and minor running repairs to vehicles.

Operational Response.

To contribute to:

The daily provision of sufficient staff to undertake the Make Ready function.

The provision of an on call capability in support of the Make Ready function.

Health and Safety at Work.

Compliance with HSE requirements in the use of all equipment and materials applicable to the Make Ready function.

Communications.

To ensure effective communications with staff and their representatives. Identify and minimise interpersonal conflict.

Reports

To make reports as directed or as may be required on matters relevant to the Make Ready function such as:

Personal accidents whilst on and off duty.

Injuries sustained whilst at work.

Loss or damage to Service vehicles and equipment.

Abuses of the Service.

Reporting of any hazardous, dangerous or defective equipment, premises or practices.

Effort and Environmental Factors

The pattern of work is unpredictable and interruptions can arise frequently during the shift.

The work takes place in an open garage environment which is susceptible to extreme conditions of temperature.

The physical requirements of the job include lifting and carrying supplies. Physical effort is required to wash vehicles and protective clothing is issued.

The post holder is exposed to unpleasant smells, temperature, weather, bodily fluid on a day to day basis several times a shift.

Additional Duties

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

To ensure adherence to Health and Safety at Work Act.

To ensure adherence to directions as published in Routine Instructions.

To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Service deems necessary for individual and/or organisational development.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme as an appraisee.

To attend meetings and conferences to represent the Trust when requested.

To maintain confidentiality at all times.

To participate in major incidents and relevant exercises as required.

NB. This job description identifies the major aspects of the post, but will be subject to review from time to time in light of the development of the Trust

Person Specification

Experience

Essential

• Experience of stock taking
• Experience of driving a variety of vehicles
• Effective communication skills
• Full UK driving licence including full category C1 entitlement

Visa Status

Essential

• Must be able to work in the UK without the need for sponsorship

Qualifications

Essential

• Good standard of general education minimum of 3 GCSEs (or equivalent) at Grade C or above to include English and Maths or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Staffordshire Hub

Unit 2 Tollgate Drive

Tollgate Industrial Estate

Tollgate, Staffordshire

ST16 3HS

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Assist and support the Head of IT Delivery and other team members in the delivery of Trust IT Infrastructure Policies and long-term IT Infrastructure Strategic Plan, to ensure a seamless and consistent delivery of IT Services.

Assist in the translation of Trust strategic objectives and policy decisions into operational activity and provide feedback to ensure continuous quality improvements.

Maintain awareness of developing standards and innovations in the area of IT infrastructure landscape, and ensure the trust exploit opportunities as necessary to deliver optimal and cost-effective patient care.

Act as an authority and provide specialist knowledge on IT cloud base server architecture for the Trust and ensure delivery of associated IT systems and services.

Input to the IM&T Strategy for security. Developing, structuring and scheduling strategic plans and delivery thereof.

Work with stakeholders to ensure clear definition and agreement of service. In particular, with relation to possible downtime during patch management. Ensure these services are delivered and possible downtime communicated as necessary.

Conduct and analyses risk assessments as appropriate and advise the Trust on IT system errors or security concerns / breaches. Ensure IT Infrastructure risks are clearly identified, recorded, communicated and managed appropriately.

When required, liaise with external/third parties to ensure the Trusts IT Infrastructure is not compromised. With relevance to external systems or services being connected to the Trusts network.

Provide guidance and advice as required or requested by other departments on the procurement of new solutions, systems or services to ensure they comply with the Trusts IT Strategic direction and 5-year IT plan.

Work with the Internal specialist teams and Heads of IT Services to ensure the IT systems and services are affordable and cost effective.

To contribute to the overall development of the Trust, identifying present and future opportunities, threats and risks in the environment.

Promote effective use of IT systems and services, developing IT infrastructure awareness and promoting a culture of cloud first server adoption.

Be responsible for managing and maintaining the various highly complex IT systems and services, as well as advising on future technologies, research and development.

To provide agreed management reports on areas of responsibility as agreed with the Head of IT Delivery.

Participate in continued professional development, training and courses as identified ensuring skills and knowledge are kept current.

Provide technical and non-technical guidance on the effective use of Trust IT Services to staff, as well as helping to resolve complex IM&T queries; in addition to this the postholder will also promote the use of IT department Policies & IT awareness programs.

Identify knowledge gaps, develop and promote an IT Cloud first awareness program in conjunction with other departments as required.

Identify and develop quality measures to ensure the highest levels of service delivery is achieved.

Carry out projects pertinent to the work of the Trust producing management information, reports and recommendations.

Participate in the development and implementation of highly complex audit and compliance evaluation techniques and processing, ensuring the highest quality delivery of Trust Services.

Conduct vulnerability assessments and other associated activities as appropriate within the Trust to Identify, remediate and mitigate risks to the Trust.

Liaise with NHS England, NCSC and other relevant bodies as

required ensuring IT Security advisories, directives and notifications are actioned and logged. This includes but is not limited to CareCERT, CiSP, vendor and other specialist threat intelligence feeds.

Ensure all systems and applications where applicable are kept up to date and are encompassed in the patch management routine as detailed in the patch management policy.

Assist with developing and maintaining an Incident Response plan and Computer Emergency Response Team in relation to severe IT Security incidents.

Take part in activities that lead to personal and/or team growth. Attend supervision and appraisal sessions with the Line Manager. Take a lead in identifying own development needs.

Lead on investigating IT Infrastructure issues, liaising with other staff and departments or external/third parties as appropriate.

The post holder is expected to work with the minimum of supervision and may be expected to deal with other duties appropriate to their level and post.

Travel to other Trust sites maybe required on an ad-hoc basis, therefore your own vehicle and a full clean UK drivers' licence is required. Mileage expense is available where appropriate for Trust business.

Assume wider responsibilities as assigned by the Head of IT Delivery

Person Specification

Qualifications

Essential

• Post Graduate Degree within an IT field or equivalent Vocational qualifications or experience.
• Recognized IT Server Qualifications (eg. Microsoft, AWS,).
• Recent evidence of continuing professional development.

Experience

Essential

• Extensive IT Experience, a significant portion of which in a senior IT role, with a proven track record of successful project delivery.

Skills and Knowledge

Essential

• Full UK driving licence
• In-depth knowledge of Microsoft on premise and cloud-based server infrastructure Azure SaS and PaAS.
• In-depth knowledge of Microsoft cloud based single tenanted office 365 infrastructure.
• In depth Knowledge of Windows Server 2019 and above Group Policy.
• SCCM SCOM InTune Entra Hybrid management.
• Knowledge of HP and Dell Hyper Converged Infrastructure
• Knowledge of HP Synergy and 3Par Technologies
• Knowledge of Dell Isilon Technology
• Knowledge of networking Principles underpinning Server infrastructure. knowledge on cyber threats such as Ransomware & mitigation of.
• Experience of implementation and testing of organisational Disaster Recovery planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands

DY5 1LX

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)