Job summary

We are looking for a Care Navigator to join our friendly practice on a part-time basis.

Hours: 19 per week

• Monday 08.00 - 14.00
• Wednesday 14.00 - 17.00
• Thursday 14.00 - 18.45
• Friday 13.30 - 18.45

We're open to patients from 08.00 to 18.30, Monday to Friday, and shifts are scheduled within these times. From time to time, you'll also be required to work a late shift finishing at 8pm.

The hours listed in this advert are the exact hours we need to cover, so please only apply if you can commit to these as stated. We cannot offer flexibility around start or finish times.

Main duties of the job

You will be the first point of contact for patients and other contacts, you will help patients navigate our patient triage system, book appointments, deal with general enquiries, and support the day to day running of the team.

About us

We're a friendly and well-established GP practice based in the beautiful cathedral city of Wells, Somerset England's smallest city, rich in history and community spirit. We care for a patient population of around 8,500 and are proud to be part of the West Mendip Primary Care Network.

Our clinical team includes six GP partners, two salaried GPs, three practice nurses, and three HCAs, supported by a visiting paramedic and a welcoming reception and admin team who help keep everything running smoothly. We work closely with other local practices in our PCN to provide joined-up care and to make the most of shared resources and specialist services.

We value teamwork, clear communication, and looking after each other as well as our patients. Whether you're experienced in primary care or bringing transferable skills from another setting, you'll be joining a supportive team with a strong sense of purpose.

Job summary

The role will provide a specialist paramedic resource for healthcare professionals and service users, working in collaboration with other members of the multi-disciplinary team, working within the surgery and the wider PCN as an autonomous, accountable paramedic, in the provision of a holistic approach for individuals including assessment, diagnosis and treatment to deliver quality patient services.This is a full-time role (37.5 hours per week). Part-time working may be considered in line with service requirements.This role is included within the extended hours provision and may involve working an evening and/or Saturday on a rota basis.

Please note: this vacancy may close before the advertised closing date if sufficient applications are received.Expected interview date: 8th October

Main duties of the job

The post-holder will provide clinical expertise as an integral member of the Wells Health Centre multidisciplinary team, to assess, diagnose, treat, refer or signpost patients/service users, who attend the surgery with undifferentiated or undiagnosed condition relating to minor illness or minor injury.

A paramedic is authorised to undertake treatments and procedures as directed by the GPs for which they are trained in, and which are within the Royal College of Paramedics guidelines and in line with the HCPC standards framework. The post holder will use advanced clinical skills to provide education to patients and service users, promoting selfcare and empowering them to make informed choices about their treatment.

The post-holder will also perform any other clinical and administrative duties, where trained and determined safe to do so by the partners. This may include assisting with medical reports, safeguarding, and clinical support.

Through these activities, the post-holder will support the delivery and development of high-quality care within Wells Health Centre while contributing, where appropriate, to relevant West Mendip PCN priorities and services.

About us

Primary Care Networks (PCNs) were established in July 2019 as part of the NHS Long Term Plan to improve the quality and accessibility of care by encouraging collaboration among various healthcare services and community organisations.

One of 13 PCNs in Somerset, we are a collaboration of five GP practices in West Mendip: Glastonbury Health Centre, Glastonbury Surgery, Wells City Practice, Wells Health Centre and Vine Surgery Partnership (Street).

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience Pay depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

W0067-26-0007

Job locations

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Job description

Job responsibilities

• Assess and triage patients, using same day triage, and as appropriate provide definitive treatment or make necessary referrals to other members of the Practice, outside agencies and the PCN team.

• Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to other community or voluntary services.

• Be able to: Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Perform and interpret ECGs; alongside other results as appropriate. Perform investigatory procedures as required. Undertake the collection of pathological specimens including intravenous blood samples, swabs, etc.

• Support the delivery of anticipatory care plans.

• Communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required.

• Collaborate with other members of the PCN including doctors, nurses and other AHPs, accepting referrals and referring to them for specialist care.

• Maintain accurate and contemporaneous health records appropriate to the consultation, ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice.

• Prescribe, issue and review medications as appropriate following policy, patient group directives, NICE (national) and local clinical guidelines and local care pathways. This will be done in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

• Work with patients in order to support compliance with and adherence to prescribed treatments.

• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

• Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, and patients with complex needs.

• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

• Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.ALL POST HOLDERS ARE REQUIRED TO
• Adhere to relevant West Mendip PCN and host practice policies, procedures and governance arrangements, including those relating to health and safety, equality, confidentiality, information governance and infection prevention and control.
• Maintain their personal and professional development and participate in appropriate training, supervision and development activities relevant to the role.
• Complete all statutory, essential and mandatory training requirements.
• Participate in appraisal and relevant clinical and professional supervision arrangements.
• Maintain confidentiality in relation to patients, colleagues and organisational information and comply with current data protection and information governance requirements.
• Comply with the professional standards, conduct and registration requirements of the HCPC (Health and Care Professions Council).
• Maintain high standards of infection prevention and control and comply with relevant policies and procedures.
• Maintain complete, accurate and contemporaneous clinical records in accordance with professional, legal, practice and PCN requirements.
• Report incidents, complaints, clinical concerns, safeguarding concerns and other risks through the appropriate practice and PCN processes.
• Take responsibility for the quality and safety of their own work, working within their scope of competence and seeking advice or escalating concerns where appropriate.
• Contribute positively to the effectiveness of the Wells Health Centre and West Mendip PCN teams, including identifying opportunities to improve services and patient outcomes.
• Work effectively and respectfully with colleagues across practices and other health and care organisations to meet patients' needs.
• Manage their own time, workload and resources effectively.

NOTE

This job description provides an outline of the principal responsibilities of the post and is not intended to be exhaustive.

The post is an ARRS-funded West Mendip PCN role predominantly aligned to Wells Health Centre. While the post-holder's principal day-to-day responsibilities will be undertaken with Wells Health Centre, flexibility will be required to work collaboratively across West Mendip PCN and with partner organisations where appropriate to meet patient, service and Network Contract DES requirements.

The duties and responsibilities of the role may evolve in response to changes in national guidance, the Network Contract DES, local priorities and service needs. Any significant changes will be discussed with the post-holder.

All duties must be undertaken in accordance with applicable West Mendip PCN, host practice and professional policies, procedures and standards.

Job description Job responsibilities Assess and triage patients, using same day triage, and as appropriate provide definitive treatment or make necessary referrals to other members of the Practice, outside agencies and the PCN team.Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to other community or voluntary services.Be able to: Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Utilise triage knowledge and skills to appropriately direct patients to the correct care in-house or to the appropriate service. Perform and interpret ECGs; alongside other results as appropriate. Perform investigatory procedures as required. Undertake the collection of pathological specimens including intravenous blood samples, swabs, etc.Support the delivery of anticipatory care plans.Communicate proactively and effectively with all colleagues across the multi-disciplinary team, attending and contributing to meetings as required.Collaborate with other members of the PCN including doctors, nurses and other AHPs, accepting referrals and referring to them for specialist care.Maintain accurate and contemporaneous health records appropriate to the consultation, ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice.Prescribe, issue and review medications as appropriate following policy, patient group directives, NICE (national) and local clinical guidelines and local care pathways. This will be done in accordance with evidence-based practice and national and practice protocols, and within scope of practice.Work with patients in order to support compliance with and adherence to prescribed treatments.Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis, and patients with complex needs.Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.ALL POST HOLDERS ARE REQUIRED TOAdhere to relevant West Mendip PCN and host practice policies, procedures and governance arrangements, including those relating to health and safety, equality, confidentiality, information governance and infection prevention and control.Maintain their personal and professional development and participate in appropriate training, supervision and development activities relevant to the role.Complete all statutory, essential and mandatory training requirements.Participate in appraisal and relevant clinical and professional supervision arrangements.Maintain confidentiality in relation to patients, colleagues and organisational information and comply with current data protection and information governance requirements.Comply with the professional standards, conduct and registration requirements of the HCPC (Health and Care Professions Council).Maintain high standards of infection prevention and control and comply with relevant policies and procedures.Maintain complete, accurate and contemporaneous clinical records in accordance with professional, legal, practice and PCN requirements.Report incidents, complaints, clinical concerns, safeguarding concerns and other risks through the appropriate practice and PCN processes.Take responsibility for the quality and safety of their own work, working within their scope of competence and seeking advice or escalating concerns where appropriate.Contribute positively to the effectiveness of the Wells Health Centre and West Mendip PCN teams, including identifying opportunities to improve services and patient outcomes.Work effectively and respectfully with colleagues across practices and other health and care organisations to meet patients' needs.Manage their own time, workload and resources effectively.NOTEThis job description provides an outline of the principal responsibilities of the post and is not intended to be exhaustive.The post is an ARRS-funded West Mendip PCN role predominantly aligned to Wells Health Centre. While the post-holder's principal day-to-day responsibilities will be undertaken with Wells Health Centre, flexibility will be required to work collaboratively across West Mendip PCN and with partner organisations where appropriate to meet patient, service and Network Contract DES requirements.The duties and responsibilities of the role may evolve in response to changes in national guidance, the Network Contract DES, local priorities and service needs. Any significant changes will be discussed with the post-holder.All duties must be undertaken in accordance with applicable West Mendip PCN, host practice and professional policies, procedures and standards.

Person Specification

Experience

Essential

• Demonstrable post-registration experience at a senior grade
• Evidence of working collaboratively with other disciplines and agencies
• Demonstrable understanding of systems in health and social care that are wider than immediate role
• Knowledge and experience of long-term conditions management
• Experience of mentoring/teaching
• Able to plan proactively, manage and evaluate own learning, negotiate learning opportunities and establish learning contracts
• A good understanding of the changing NHS environment
• Community experience as a clinician
• Evidence of working in a multidisciplinary team across professional and/or organisation boundaries
• Able to work flexibly and using own initiative

Desirable

• Experience of working in a GP practice or healthcare environment
• Knowledge of current QoF and enhanced services

Other Requirements

Essential

• Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
• Able to work across multiple sites as required
• Willingness to work flexibly to support occasional events or activities outside normal working hours

Skills and Knowledge

Essential

• Proven post registration experience within the field
• Experience in managing a designated caseload using theoretical and practical experience, completing assessments, planning, implementing interventions, and evaluating outcomes aligned to care plans
• Mentorship or supervisory skills training
• Good knowledge of Microsoft and GP practice and prescribing data monitoring working systems
• Ability to write comprehensive clinical notes, implement and evaluate care plans
• Management of patients with complex needs
• Ability to evidence a sound understanding of the NHS principles and values
• Independent thinker with good judgement, problem-solving and analytical skills
• Evidence of working across organisational boundaries within health and social care
• Ability to analyse and interpret complex/ often incomplete information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues

Qualifications

Essential

• BSc (Hons), FdSc, DipHE in Paramedic Science or similar
• Completion of an FCP taught module OR has received stage one roadmap sign off
• Health & Care Professions Council (HCPC) registration
• Able to operate at an advanced level within the clinical pillar of advanced practice

Desirable

• Independent Non Medical Prescriber
• Roadmap Supervisor

Personal Attributes

Essential

• Professional appearance & demeanour
• Adaptable to change - flexible in accepting new procedures and policies
• Ability to demonstrate initiative: proactive and self-motivated
• Commitment to continuous professional development and maintaining up-to-date clinical knowledge and skills
• Positive, enthusiastic and motivated, with a genuine commitment to improving patient outcomes

Person Specification Experience Essential Demonstrable post-registration experience at a senior grade Evidence of working collaboratively with other disciplines and agencies Demonstrable understanding of systems in health and social care that are wider than immediate role Knowledge and experience of long-term conditions management Experience of mentoring/teaching Able to plan proactively, manage and evaluate own learning, negotiate learning opportunities and establish learning contracts A good understanding of the changing NHS environment Community experience as a clinician Evidence of working in a multidisciplinary team across professional and/or organisation boundaries Able to work flexibly and using own initiative Desirable Experience of working in a GP practice or healthcare environment Knowledge of current QoF and enhanced services Other Requirements Essential Hold a current UK driving licence and have access to a vehicle that is insured for business purposes Able to work across multiple sites as required Willingness to work flexibly to support occasional events or activities outside normal working hours Skills and Knowledge Essential Proven post registration experience within the field Experience in managing a designated caseload using theoretical and practical experience, completing assessments, planning, implementing interventions, and evaluating outcomes aligned to care plans Mentorship or supervisory skills training Good knowledge of Microsoft and GP practice and prescribing data monitoring working systems Ability to write comprehensive clinical notes, implement and evaluate care plans Management of patients with complex needs Ability to evidence a sound understanding of the NHS principles and values Independent thinker with good judgement, problem-solving and analytical skills Evidence of working across organisational boundaries within health and social care Ability to analyse and interpret complex/ often incomplete information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues Qualifications Essential BSc (Hons), FdSc, DipHE in Paramedic Science or similar Completion of an FCP taught module OR has received stage one roadmap sign off Health & Care Professions Council (HCPC) registration Able to operate at an advanced level within the clinical pillar of advanced practice Desirable Independent Non Medical Prescriber Roadmap Supervisor Personal Attributes Essential Professional appearance & demeanour Adaptable to change - flexible in accepting new procedures and policies Ability to demonstrate initiative: proactive and self-motivated Commitment to continuous professional development and maintaining up-to-date clinical knowledge and skills Positive, enthusiastic and motivated, with a genuine commitment to improving patient outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Employer details

Employer name

West Mendip Primary Care Network

Address

West Mendip Primary Care Network

c/o Wells Health Centre

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)