Job description

Job responsibilities

Communication and Relationship Skills

The post holder will:

• Act as a key point of contact between pharmacy, clinical teams, homecare providers, wholesalers, manufacturers, importers and regional/national procurement teams, maintaining effective working relationships.

• Liaise with suppliers and the pharmacy procurement team regarding price discrepancies between orders and invoices.

• Liaise with wholesalers and suppliers to ensure timely delivery of medicines.

• Communicate with pharmacy staff and healthcare professionals regarding stock shortages and availability.

• Resolve discrepancies relating to products, strengths, quantities and prices.

• Liaise with the Trust Finance Team regarding delays in invoice payments.

• Escalate issues relating to wholesaler or company accounts to the Chief/Senior Pharmacy Technician.

• Respond to non-clinical enquiries from internal and external customers, referring clinical queries appropriately.

• Report ARX issues to the Informatics Team.

• Inform relevant pharmacy staff of unlicensed or imported medicines requiring checking.

• Report medicines that are not FMD compliant to the Senior Technician.

• Use tact and persuasive communication when supervising and training staff.

• Liaise with NVQ assessors and trainers, provide feedback and act as an expert witness for new staff.

• Communicate effectively face-to-face, by telephone, email and in writing.

• Maintain high standards of customer service.

Knowledge, Training and Experience

The post holder will:

• Be a qualified Pharmacy Technician to NVQ Level 3, BTEC Pharmaceutical Science or equivalent.

• Be registered with the General Pharmaceutical Council.

• Hold National Accredited Pharmacy Checking Technician (ACPT) accreditation.

• Have recent experience working as a Pharmacy Technician within a hospital pharmacy department.

• Have knowledge of MHRA Good Distribution Practice requirements and the Falsified Medicines Directive.

• Have experience of completing ward storage audits, developing action plans and reassessing compliance against CQC requirements.

• Have knowledge of automated storage cabinets.

• Have recent experience within hospital pharmacy procurement and/or homecare services.

• Understand procurement, homecare invo

Person Specification

Essential

Essential

• Be a qualified pharmacy technician to NVQ level 3 or have a BTEC in Pharmaceutical Science (or equivalent)
• Be a qualified as a National Accredited Pharmacy Checking Technician (ACPT)
• Have recent experience working in a hospital pharmacy
• Have knowledge and experience of dealing with queries

Desirable

Desirable

• Have an in-depth knowledge of homecare, procurement, invoicing, goods receipt, storage requirements and stock control

preferable

Desirable

• Experience in the day to day supervision of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS trust

Walsall Healthcare NHS Trust

West Midlands

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Participates in the Walsall Healthcare NHS Trust rotational training programme for training grade pharmacists. As part of the rotational training programme, the post holder will provide ward based clinical services, supporting safe prescribing and administration of medicines in the allocated wards/departments of Walsall Healthcare NHS Trust, ensuring clinical practice is evidence based, shared, and, wherever possible, patient focused. Will also provide patient counselling and assist in the provision of Medicines Information as part of their role.

Professionally checks prescriptions in the dispensary, including those for cytotoxic drugs, clinical trials and controlled drugs, and assists in dispensing and final checking as required.

Complies with the Clinical Pharmacy Service Guidelines and Standard Operating Procedures, ensuring that the Chief Pharmacist is made aware of any circumstances that would, or may, militate against safe standards of clinical practice. Reports, and encourages other to report, all Adverse Drug reactions in-line with departmental guidelines.

Promotes awareness of and assists in the implementation of the Trusts Medicines Management Group decisions, including the current contents of the formulary and Trust Pharmacy Policies, and assists medical and prescribing nursing staff to adjust prescribing practices in line with the evidence base and formulary requirements.

Will comply with the requirement of Clinical Pharmacy productivity tools and audits assigned and maintain full records of clinical activity and interventions using pharmacy electronic systems.

Post-holder will be required to undertake late night, weekend, bank holidays and on-call work on a rota basis.

Person Specification

Qualifications

Essential

• MPharm or equivalent academic qualification.
• Completed Pre-Registration year leading to Membership of the General Pharmaceutical Council
• Current membership of the General Pharmaceutical Council
• Postgraduate qualification in Clinical Pharmacy (or equivalent) or currently studying for it.

Desirable

• Independent Prescribing qualification

Experience

Essential

• Appropriate experience of clinical pharmacy or equivalent hospital experience.
• Experience in carrying out audits and projects.
• Experience of successfully supervising and contributing to the training of pharmacists and pharmacy technical staff.
• Experience of working in a multidisciplinary team.

Desirable

• Participation in training as an Independent prescriber. Participate in Independent and/or supplementary prescribing and prescribe within legal requirements and own competency in the area of practice.
• Broad range of experience of working as a clinical pharmacist, including provision of 'Out of hours' Pharmaceutical Services, medicines information and drug utilisation review.

Skills

Essential

• Skilled at identify and manage risk associated with the use of medicines to best meet patient needs within the multidisciplinary team.
• Able to interpret national guidelines within specialist area(s), and Trust policies, procedures and guidelines related to specialist area(s).
• Skilled at using reference sources, journals, the internet and on-line information sources to prepare evaluated medicines information for consultants and other health-care professionals.
• Skills for providing relevant specialist pharmacy services
• Skills in clinical audits and projects
• Witten and communication skills appropriate to the level required for this role
• Skills for setting priorities, meeting deadlines and manage time effectively
• Skills for problem identification and solving
• Skills for utilising resources cost-effectively and highlighting any savings
• Competent to clinically check prescriptions
• Competent to dispense medicines accurately without making errors.
• Competent to check medicines dispensed by others and to detect any errors that have been made
• Skills to minimise any risk to patients, the public and other staff from Healthcare Associated Infection

Desirable

• People management, team work and interpersonal skills appropriate to this role
• Skills for teaching and supervising junior pharmacists and technical staff
• Skills for using Microsoft Office to produce word-processed documents e.g. SOPs for specialist areas, patient care plans (MS Word), record research and audit data (MS Excel) and prepare and deliver training (MS Powerpoint
• Standard key-board skills for using the Pharmacy Computer System, and other software, to prepare reports, analyses, label medicines

Knowledge

Essential

• Up to date knowledge of specialist field and general knowledge of other medicines actions and usage
• Up to date knowledge and understanding of Safe Systems of Working in hospital pharmacy services
• Up to date knowledge of Medicines Legislation including the Medicines Act, and Misuse of Drugs Act as they apply to pharmacy service SOPs and the legal requirements for dispensing and supplying medicines

Desirable

• Understanding of both the current and longer term issues facing pharmacy services within the NHS
• Knowledge and understanding of medicines management in clinical pharmacy services
• Up to date knowledge of Health and Safety at Work including COSHH, Manual Handling, Information Governance as well as Safeguarding Children and Adult

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Dementia Specialist Unit Activities Co-ordinator is a vital member of the multidisciplinary team, responsible for planning, coordinating, and delivering meaningful activities that enhance the wellbeing, independence, and quality of life of patients living with dementia. The post holder will create a stimulating and therapeutic environment that promotes dignity, inclusion, social interaction, and cognitive engagement while supporting the Trust's Eat, Drink, Dress, Move to Improve (EDDMI) approach.

Working closely with patients, families, nursing staff, occupational therapists, support workers, and the Complex Dementia and Delirium Team, the post holder will assess individual interests, abilities, and care needs to develop personalised activity programmes that complement clinical care and support holistic patient outcomes.

The role combines creativity, compassion, and excellent communication skills to encourage participation, reduce isolation and distress, promote emotional wellbeing, and support patients to remain as active and independent as possible during their hospital stay. The post holder will also contribute to patient safety by observing and reporting changes in a patient's condition, maintaining accurate records, and ensuring activities are delivered safely and appropriately.

• Plan, organise, and deliver a varied programme of meaningful one-to-one and group activities for patients within the Dementia Specialist Unit.
• Adapt activities to meet individual patient interests, abilities, preferences, and changing needs.
• Promote cognitive stimulation, emotional wellbeing, social engagement, and independence through therapeutic and recreational activities.
• Encourage participation and motivate patients to engage in activities that enhance their hospital experience and wellbeing.

• Assess patients' interests and support needs in collaboration with patients, carers, relatives, and clinical teams.
• Support patients experiencing anxiety, distress, confusion, or social isolation through personalised engagement and therapeutic interventions.
• Monitor patient wellbeing during activities and promptly escalate concerns or changes in condition to registered healthcare professionals.
• Assist with clinical support worker duties and other patient care activities as directed by a registered practitioner.

• Build positive and effective relationships with patients, families, carers, and members of the multidisciplinary team.
• Work collaboratively with nurses, occupational therapists, doctors, support workers, and the Complex Dementia and Delirium Team to ensure activities support individual care plans.
• Provide feedback and regular updates regarding patient participation, engagement, and wellbeing.
• Contribute to handovers and share relevant information to support safe and effective patient care.

• Observe patients throughout activities and make appropriate judgements regarding suitability and safety.
• Maintain accurate documentation and records in line with Trust standards and information governance requirements.
• Recognise and respond appropriately to emergency situations or deterioration in a patient's condition.
• Report accidents, incidents, hazards, and concerns through appropriate Trust reporting processes.

• Contribute to quality improvement initiatives, audits, surveys, and service developments relating to patient experience and dementia care.
• Maintain activity resources, equipment, and stock, ensuring materials are used safely and effectively.
• Support the induction and development of new staff by demonstrating aspects of the role and sharing good practice.

Person Specification

Qualifications

Essential

• NVQ level 3 OR relevant experience

Experience

Essential

• Experience of working with service users with dementia
• Ability to work as part of a team

Desirable

• Experience of using activities in a care/public service environment

Communication

Essential

• Ability to communicate effectively with patients/relatives/carers
• Positive and enthuasiatic approach to work

Skills

Essential

• Excellent written and verbal communication skills

Flexibility

Essential

• Ability to work flexible shift patterns and times to suit the needs of the patient group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Ward 29 - Sister Dora Suite, Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

1. To manage a caseload of service users with highly complex needs due to stroke,

2. Using specialist Occupational Therapist assessment and intervention skills i.e. Vision, cognition, vocational rehab to include equipment orders and home adaptions.

3. Use specialist clinical skills to provide assessment and treatment programmes in community setting.

4. To supervise band 4 and 5 grades of therapy staff within the community stroke rehabilitation service

5. To act as an autonomous practitioner with advanced practitioner skills. This involves assessing clinical needs, planning, delivering, and evaluating therapeutic rehabilitation programmes to support community living of clients with complex needs and discharging from the service when appropriate.

6. To perform specialist stroke rehabilitation Occupational therapy assessments and interventions to facilitate improvement in upper limb function, cognitive, vision and perceptual skills within recognised frameworks of practice and treatment approaches. This may involve use of recognised standardised assessments e.g. VISA, OCS, R-Bands, Brainwave R and Rivermead perceptual assessment battery.

7. To assess for and fit a wide variety of adaptive equipment to meet clients needs regarding community living and performance of roles. This involves identifying potential risks and using highly developed clinical reasoning skills to identify the appropriate piece of equipment and monitor and evaluate its use

8. To assess for and prescribe minor adaptations to property and identify needs for major adaptations and liaise with Social Services colleagues regarding provision

9. To assess clinical needs and manufacture specialist orthoses to meet clinical needs related to management of muscle tone, joint stability, and pain. This will include monitoring and evaluating use and change in clients health status within a planned review system.

10. To organise, facilitate and evaluate, group treatment and health education programmes for specific client groups i.e. upper limb group and cognitive groups.

11. To effectively manage and prioritise a caseload of service users with complex needs acting as an autonomous practitioner with advanced specialist practitioner skills.

12. To provide appropriate written clinical reports within Single Assessment Processes and maintain client case notes to agreed departmental and professional standards.

13. To construct and monitor care plans. This includes supervising the practice of generic workers, Assistant Practitioners or Technical Instructors and care workers within the enablement service.

14. To liaise and work jointly with, appropriate health and social care providers to ensure that all identified issues requiring intervention are addressed within available resources. This may include attendance at multi-professional and multiagency meetings, case reviews and joint visits.

15. To provide technical support and advice to other health and social care providers regarding appropriate interventions to address clients issues.

16. To identify best / evidence-based practice related to appropriate client groups and implement within resources available.

Person Specification

Qualifications

Essential

• Professional qualification e.g. BSc in Occupational Therapy
• State registered Occupational Therapist
• Specialist post graduate courses in neurology (Stroke biased) subjects

Knowledge and Experience

Essential

• Demonstrates highly developed specialist, advanced practitioner skills gained through post graduate courses and extensive post qualified experience working with adults with stroke.
• Practical experience of supervising qualified and unqualified OT staff.
• Practical experience of working in a multi-disciplinary team.
• Extensive experience of working as an autonomous OT practitioner withing a health or social care setting.
• Current experience as an accredited fieldwork educator for Occupational Therapy students.

Key Competencies

Essential

• Demonstrates highly developed comprehensive, specialist knowledge and skills gained via post graduate courses or extensive practical experience in the following areas.
• Comprehensive knowledge of neuropathology and its effects on function and psychological well-being gained from post graduate courses and experience.
• Extensive theoretical knowledge and highly specialist practical skills regarding utilisation of appropriate evidence-based OT Interventions and models of practice to effectively meet the complex needs of this client group.
• Knowledge and understanding of legislation, government white papers and clinical guidelines (eg NICE) that influence service provision for this client group.
• Knowledge of clinical governance issues ie, Evidence based practice, Integrated care pathways, Clinical risk assessment, audit and practical experience of their utilisation within clinical practice.
• Client centred assessment of complex clinical needs related to changes in functional ability as a consequence of neurological deficits.
• Cognitive, Vision and perceptual assessment and specialist rehabilitation.
• Construction, implementation, monitoring and evaluation of OT treatment and care plans.
• Knowledge and assessment of specialist equipment and prescriptions of specialist equipment and prescription of environments.
• Assessments for and prescription of environmental adaptations.
• Assessment and providing orthoses.
• To run and support stroke therapy group.
• Demonstrates advanced, Specialist Stroke rehabilitation assessment skills including use of validated standardised assessment tools.
• Demonstrates advanced specialist skills in neurological treatments appropriate to this client group eg. Bobath normal movement.
• Specialist technical skills eg. Manufacture of specialist orthoses, spasticity management.
• Accredited fieldwork educator for OT students.

Skills and Aptitudes

Essential

• Demonstrates effective IT skills, including the ability to operate Microsoft word and e - mail Other
• Demonstrates the ability to work under pressure

Flexibility

Essential

• Must be willing to work across the 7-day week as the service demands
• Must be willing to work and support any of the teams within Walsall Integrated Stroke Service (Walsall, Cannock & Stafford Community Stroke Teams)
• Demonstrates the ability to travel frequently throughout the borough and surrounding locations during the working day.

Other

Essential

• Highly developed communication skills in order to convey complex concepts to others
• Highly developed decision making and problem solving skills used when interpreting assessments outcomes, considering a range of treatment options and client's eligibility for services.
• Demonstrates ability to work as effective Team Worker within multi agency, multi professional team.
• Ability to operate as autonomous practitioner and act appropriately on own initiative.
• Ability to identify own development needs and willingness to undertake appropriate opportunities for professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Darlaston Health Centre

Pinfold Street

Walsall

WS10 8SY

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

You must have good organisational, communication and interpersonal skills and be able to show you are self- motivated and flexible in your approach to your work to meet the requirements for our developing service.

You must already be registered as a Pharmacist with the General Pharmaceutical Council for a minimum of 2 years and hold or be working towards and independent prescribing qualification.

You are expected to work within key performance indicators as part of the service provision and show you can work on your own initiative, with other Pharmacists, Pharmacy Technicians, Assistants, Nursing staff, Medical staff and other healthcare professionals in line with the Hospitals Trust Values.

To support your development, full local training will be provided on medicines management and within an emergency care setting to the successful candidate and your development needs will be identified through an annual individual performance development review.

You will work closely with the Pharmacists and wider multidisciplinary team within the Emergency Department to deliver high quality, patient focused medicines management services.

Person Specification

Qualifications

Essential

• Currently Registered as a pharmacist in UK as a Member of the General Pharmaceutical Council
• Holds or currently undertaking prescribing qualification
• Postgraduate clinical specialist knowledge gained via diploma level training i.e. Diploma in Clinical Pharmacy or equivalent.

Desirable

• Previous Emergency Care experience

Knowledge

Essential

• Skilled at preparing and implementing pharmaceutical care plans to best meet patient needs within the MDT
• Skilled at using reference sources, journals, the internet and on-line information sources to prepare evaluated medicines information for consultants and other health-care professionals
• Able to interpret national guidelines within specialist area(s), and Trust policies, procedures and guidelines related to specialist area(s) including clinical governance and risk management

Desirable

• Previous Emergency Care experience

Skills

Essential

• Flexible - Able to adapt to ensure achievement of objectives within constantly changing situations and environments
• Highly self-motivated - Possesses high work standards, sets themselves and helps others to set attainable goals; wants to do things better and measure progress against target
• Patient focussed - committed to ensuring a positive experience for patients and their relatives/ carers

Desirable

• Working towards RPS Faculty membership

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This role offers the opportunity to work with a wide range of colleagues across both Trusts, supporting the delivery of patient-centred care through the effective use of insight and intelligence. You will be part of a supportive and ambitious team committed to ensuring patient feedback drives meaningful change and continuous improvement.

The post holder will combine analytical expertise with excellent communication skills, translating complex information into actionable insight for clinicians, managers and senior leaders. This is an ideal opportunity for someone with experience in data analysis, reporting, patient experience, business intelligence or service improvement who is looking to further develop their career within the NHS.

For full detail, please see the attached job description.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent demonstrable experience.

Desirable

• ICDL (formerly ECDL) or equivalent qualification/experience in use of Microsoft Office suite.

Knowledge and Skills

Essential

• Relevant experience in an information role.
• Relevant experience in developing complex queries and reports.
• Awareness of the Data Protection Act and Information Governance requirements.

Desirable

• Relevant experience of working with acute and community datasets.
• Relevant experience in health information management, working with clinicians and managers in successfully implementing local and national information requirements.
• Wider understanding of the clinical, performance and business information needs within a health economy.

Skills and Aptitudes

Essential

• Required to have advanced keyboard skills for inputting and manipulating data and information into computer databases and systems.
• Proficient in the use of MS Office applications, in particular Excel, Access and Outlook.
• Experience of using SQL, and other related database tools.
• Proven ability in the presentation of written and verbal reports.
• Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information related issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Walsall Manor Hospital (main Base) - Expected work across the Group.

Walsall

WS2 9PS

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description and person specification for more details.

To support the Community Nursing Service in the provision of care for housebound clients by assisting with clinical procedures and undertaking delegated duties unsupervised. This will involve direct care with clients (within their own homes, or care homes) who have been admitted to the care of the Community Nursing Service. The post holder will be supported and supervised by the senior clinician but will work regularly without supervision. This role supports the proactive monitoring of clients in order to promote and sustain their independence and to prevent unnecessary hospital admissions.

Person Specification

Qualifications

Essential

• oNVQ Level 2 in Health and Social Care or equivalent qualification and / or relevant experience.

Desirable

• oAbility to work within the lower level competencies as developed within the community locality teams

Experience

Essential

• oCurrent experience of working within health/social care setting
• oAbility to organise own workload and use own initiative
• oAbility to work effectively as part of a team.

Knowledge

Essential

• oAbility to utilise relevant IT software e.g. Microsoft Word, e-mail.
• oEffective communication and interpersonal skills with a proven ability to work with other professions
• oEffective time management skills.

Desirable

• oAwareness of local clinical policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenall Health centre

Thames Road

Walsall

WS31LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Responsible for supporting the delivery of key access targets across all services, this includes Referral to Treatment and Cancer.

Development and delivery of transformation / improvement projects, in line with Trust efficiency plan associated with outpatient and access services.

Participate in digital transformation projects, taking the lead with the National Electronic Booking System and Trusts patient management systems (e.g. Care Flow, Somerset)

Identifying and managing the risks associated with performance targets at both local and corporate levels. This includes writing comprehensive improvement plans to achieve and sustain performance mitigating risks.

Responsible for the development and implementation of policies and processes to ensure the Trust delivers performance standards as per Department of Health Guidelines and local Trusts guidanceUse expert knowledge to establish and embed patient pathways ensuring optimum treatment and waiting times, for Referral to Treatment and Cancer.

To undertake and oversee work to improve access performance across the trust, making full use of available information, tools and methodologies, for example, demand and capacity. Trajectory and modelling tools are developed and monitored in line with the Trusts key strategic objectives.

As the designated Trust lead the responsibility for the overall operational management, escalation and performance of the Referral to Treatment and Cancer.

Responsible for ensuring National policy is interpreted into Trust guidance and policy for the management of Referral to Treatment and Cancer standards.

Responsible for the professional and operational management of the Cancer Team, Referral to Treatment (RTT) Validators, Access Teams (including outpatient, inpatient and outpatient reception teams), to ensure robust data collection, validation and reporting both internally and externally. Identified budget holder for several departments.

To compile, analyse, interpret and present complex data to internal and external stakeholders, presenting solutions and developing plans to address under performance. This data would include complex performance data, health inequalities and clinical outcomes as required. Producing reports and business cases as necessary.

To be responsible for the development of patient pathways, quality and experience; whilst working collaboratively with general managers, service managers and clinical colleagues.

Lead in collaboration with Trust Colleagues to identify efficiency schemes connected to the Trust Outpatient Transformation Programme.

As a Senior Manager within the Trust, you will be required to participate on the Trusts on-call rota (this includes weekend on site working).

To lead on and undertake any other duties/tasks at the request of the Deputy Chief Operating Officer, Division of Surgery

To deputise and lead for the Deputy Chief Operating Officer at Trust, Regional and National level performance meetings where required.

To ensure that governance and risk processes are in place in line with the Trust overall policy.

Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities.

Ensure that all mandatory training is up to date .

The post holder will be responsible for continually maintaining their working knowledge of local practices, policies and procedures and highlight ongoing training and development needs to their manager.

Person Specification

Qualifications

Essential

• Master's degree or equivalent learning in a professional or numerate discipline

Desirable

• Master's degree or equivalent learning in a professional or numerate discipline

Experience

Essential

• Senior NHS Management experience
• In-depth specialist knowledge of elective care, cancer and associated constitutional standard rules gained through extensive experience,
• Extensive experience in financial, performance and staff management
• Experience of managing significant improvement projects and service redesign
• Experience of managing a service with competing stakeholders.
• Experience of undertaking service planning taking into account finance, manpower, equipment and organisational factors
• Knowledge of the national and regional health strategies
• Ability to develop reports within tight deadlines

Desirable

• Ability to use Microsoft Word, Excel, PowerPoint and Email, and have standard keyboard skills
• Knowledge of the clinical governance agenda

Skills

Essential

• Ability to negotiate with others in the organisation and externally
• Experience of conducting negotiations involving highly complex, sensitive and contentious matters

Analytical & Judgement

Essential

• Ability to analyse and interpret management and patient information and make recommendations to others
• Ability to prioritise and quickly identify the core issues in a situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Liaise with Walsall Child Development Service staff members, service users, childrens services and Trust support staff in person, via telephone and email.

Demonstrate a caring and professional approach towards service users and the public when performing reception or clerical duties.

Escalate service user queries to the relevant clinical staff as appropriate.

Show a caring and professional approach towards service users and carers via telephone or face to face. This may require acting with resilience to deal with sometimes distressed service users in an empathic manner.

Clerical duties: maintaining accurate electronic filing systems, diary management, scanning clinical notes if required. Maintain patient information. Inputting patient data accurately and timely. Supporting discharge and archiving processes

Person Specification

Qualifications

Essential

• Educated to GCSE, grade C/Level 4 or above (or equivalent) in English Language and Maths

Knowledge and experience

Desirable

• Previous NHS experience within a health setting would be advantageous.
• Clerical and administration experience

Key Competencies

Essential

• Good verbal and written communication and listening skills
• IT literate - Knowledge of Microsoft packages
• Knowledge of children's NHS services
• Excellent telephone/reception manner

Skills and Aptitudes

Essential

• Able to work under pressure and meet deadlines whilst maintaining a high level of accuracy
• Good organisational skills

Flexibility

Essential

• Flexible approach to duties
• Flexible approach to learning new skills and/or adopting new systems of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Child Development Centre

Coalheath Lane

Shelfield

WS4 1PL

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

COMMUNICATION AND RELATIONSHIPS

• Communicates complex condition specific information from assessment to clients, carers and multi-disciplinary team members.
• Contributes to clinical teams both multi-disciplinary and uni-disciplinary working across organisations through the development of appropriate care plans.
• Promotes the role and understanding of the profession within the local community.
• Provides clear and concise written reports in line with departmental standards reflecting clinical knowledge.
• Provides advice training and support to others regarding the appropriate management and care of clients.
• Responds to concerns and escalates complaints to Joint Heads of the Childrens Service

CLINICAL RESPONSIBILITIES

• Manages own time and prioritises workload.
• Manages caseload within departmental standards, seeking support from senior colleagues as appropriate.
• Makes appropriate clinical decisions regarding assessment and intervention, with access to a supervisor as required.
• Reports to line manager on issues of concern, progress, areas for own personal/professional development within the appraisal framework.
• Participates in the development and training of other professionals with support from senior colleagues.
• Provides work-based observations for work experience students and other relevant professional groups.
• Contributes to speech and language therapy student placements.
• Participates in departmental research and audit projects.
• Refers client on to other services as appropriate.
• Identifies risk and reports to Supervisor.

RESPONSIBILITY FOR CLIENT CARE

• Uses clinical knowledge to inform clinical judgements/decision making for caseload through assessment.
• Formulates care plans based on assessment findings and communication/dysphagia needs of the individual.
• Negotiates with carers/clients regarding individual case management, recognising breakdown/conflict when this occurs and seeks appropriate advice.
• Maintains timely and accurate client records in line with the Trust and Departmental records management policy.
• Demonstrates clinical effectiveness using evidence-based practice and Outcome Measures.

DEPARTMENTAL RESPONSIBILITIES

• Contributes to the development and delivery of the Service Action Plan.
• Actively participates in team meetings and within supervision sessions
• Contributes to the development of local clinical guidelines informed by evidence.
• Understands legislation and adheres to National and Local clinical guidelines.
• Adheres to service pathways and standard operating procedures.

RESPONSIBILITY FOR RESOURCES

• Maintains equipment, ensuring standards of safety are maintained.
• Uses resources efficiently.
• Reports if stock levels are low or equipment is required to deliver safe assessment

PROFESSIONAL RESPONSIBILITIES

• Accountable for own professional actions
• Recognises professional boundaries and seeks advice as appropriate
• Understands and adheres to Trust policies and professional standards
• Works independently accessing supervision within an appraisal framework. In the first-year post qualification this will be part of the Newly Qualified Therapists transitional framework
• Accountable for own professional actions.
• Recognises professional boundaries and seeks advice as appropriate.

Person Specification

Qualification

Essential

• Recognised Speech and Language Therapy Degree Qualification
• Health Professions Council - Licence to Practice
• Registered Member of Royal College of Speech and Language Therapist

Flexibility

Essential

• Ability to travel

Other

Essential

• Holds a driving licence

Knowledge and experience

Essential

• Relevant experience as part of undergraduate/post graduate training.

Key Competencies

Essential

• Excellent interpersonal skills - including observation, listening and empathy skills
• Demonstrates good presentation skills, both written and verbal
• Demonstrates flexible and effective communication skills
• Demonstrates a working knowledge of assessment tools relevant to the client group
• Demonstrates a working knowledge of a range of appropriate therapeutic interventions (relevant to the client group)

Desirable

• Demonstrates an ability to prioritise a caseload.
• Has an awareness of the principles of clinical governance /audit

Skills and Aptitudes

Essential

• Has a positive understanding of the roles of AHP support workers.
• Understands the importance of Health and Safety at work

Desirable

• Demonstrates effective negotiation and problem-solving Skills
• Has an awareness of the roles of other professionals (relevant to the client group)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenall Village Centre

Thames Road

Walsall

WS3 1LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patientsCommunicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficultiesAnalytical & JudgementalResolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary

Planning and Organisation

Organises own workloadOrganises patient transportation, discharges, appointments and patient admissions(ADTs)

Person Specification

Experience

Essential

• Experience of reception / ward clerk / clerical tasks.

Desirable

• Experience in a hospital setting
• Working within a team

Qualifications

Essential

• NVQ 2 in Administration or Business Management, or equivalent based on role

Desirable

• healthcare related admin qualifications / experience

Skills

Essential

• Excellent IT skills
• Excellent communication skills
• Flexible and adaptable to roles

Desirable

• Dealing with the public
• Experience multi tasking
• public / front facing clerical or admin duties

Knowledge

Essential

• Patient management systems
• Must be able to demonstrate an understanding of confidentiality in the workplace.
• Must have basic Knowledge of Child protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key ResponsibilitiesInformation and Systems Management: Update and add evidence to relevant databases and systems Have a working knowledge of appropriate Trust IT systems Use of email in an effective and professional manner to communicate with other departments, clinical and non-clinicalCommunication: Communicate professionally and effectively with members of the multidisciplinary team answering queries and resolving issues within your remit and seeking advice and guidance as appropriate to resolve issues. Maintain effective communication networks at all levels across the organisation Receive and respond to incoming telephone calls and emails responding and managing in a timely manner or forwarding to your line manager as appropriate Recording all messages and queries appropriately To issue correspondence in accordance with the Medical Appraisal and Revalidation Policy including reminder letters Issue correspondence and communication in relation to the job planning programme of workOrganisational: Use own initiative to plan time effectively and prioritise all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent / important and unpredictable issues ensuring a high quality administrative service. Support with preparing background information, collate information into reports, produce statistics and create and manage databases as required. To support in the organisation and administration of the job planning schedule and programme of work. Assist with the arrangement of meetings ensuring appropriate venues and resources are available. Rescheduling as appropriate to ensure maximum attendance and appropriate with attendees schedules of work Escalate any problems/issues to the Medical Revalidation and Job Planning Manager to facilitate the smooth running of the job planning programme of work. Provide reports as to the progress of the job planning programme of work To support in the organisation and administration of the trust appraisal and revalidation process including reports, reminders and data entry in accordance with the trust policy Administer the collation of 360 and multisource data for medical appraisee including patient and colleague feedback To accurately type multi source feedback summaries on behalf of appraises and appraisers. Input and extract appraisal and revalidation data in an accurate and timely manner in readiness for appraisal

Person Specification

Qualifications

Essential

• Educated to Diploma/NVQ level 3 or demonstrable equivalent experience
• Have GCSE English (Grade C or above) or equivalent
• Demonstrate a good understanding and importance of confidentiality and data protection

Experience

Essential

• Administration experience preferably in a healthcare setting
• Demonstrable experience of working in a secretarial/administrative role in a busy and variable office environment
• Experience of entering accurately information onto excel spreadsheets and maintaining accurate and consistent data sheets
• Experience of working with Word, Excel, Powerpoint

Skills and Knowledge

Essential

• Be flexible to combine working for members of the team effectively and to timescale
• Demonstrate good organisational skills, prioritising workload between the demands of each specialty
• Excellent knowledge or experience of Microsoft, in particular Word, Excel and/or Access applications, able to make changes to systems to ensure accurate collection of data

Other

Essential

• Maintain confidentiality
• Ability to work as part of a team
• Demonstrate reliable, flexible and self-motivated skill

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

1.Assist the Facilities Manager & Senior Supervisor with the development of the service, ensuring that this is achieved within the confines of the budget.

2.Ensure that the requirements of the Health & Safety Act and all local rules and Policies/procedures that apply are implemented and followed.

3.Maintain records of all Portering staff attendance/absence, i.e. sickness, Annual leaves etc. and draws attention to any areas of concern relating to high levels of absence.

4.Check and counter sign weekly timesheets against work rotas and transfer this information onto the staff register.

5.To supervise the day-to-day operation of Portering requirement of the Hospital.

6.Deal with initial disciplinary and grievance matters in accordance with the Trusts Policy and procedures.

7.To undertake counselling of staff in accordance with the Trusts policy and Procedure.

8.To ensure staff are up to date with all mandatory training and to assist in the training/induction of staff.

9.Ensure all ad-hoc work is carried out in an efficient manner wherever possible.

10.Assist in the recruitment and selection of staff.

11.Undertake Portering duties.

12.Undertake daily checks of Medical gas levels, maintaining adequate stock levels and keeping record of all delivery notes.

13.To carry cardiac arrest bleep and Supervisors Mobile phone and respond in accordance with the Trust policies and procedures.

14.Report immediately, items for repair to 7500 and keep Facilities Manager informed on ongoing problems with equipment.

15.To liaise with other Supervisors/Managers in the Estates and Facilities Directorate to maintain an efficient service.

16.To ensure rotas and working hours are monitored and controlled within defined limits.

17.To follow all Standard Operating Procedures (SOPs).

Person Specification

Qualifications

Essential

• oAble to read and write. Basic Education to GCSE Grade 4 English and Mathematics
• oDemonstrable experience is advantageous
• oQCF Level 2 or willingness to work towards or relevant experience

Knowledge and Experience

Essential

• oDesirable to have some experience of working in service industry
• oAbility to work effectively as part of a team.
• oAble to demonstrate basic knowledge of Health & Safety
• oKnowledge of NHS Portering standards
• oHospital practices

Skills and Aptitudes

Essential

• oDemonstrate effective communication skill both verbally and written
• oDemonstrable Supervisory Experience
• oAble to support problem solving processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the General Data Protection Regulation (GDPR) (EU) 2016/679. Any breach of the Regulation could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Regulation.

Health and Safety

Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisations premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.

All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trusts policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.

There is a general responsibility for employees to act sensibly and reasonably, and attend mandatory health and safety training sessions.

Clinical Governance

All employees are required to actively contribute towards the organisations clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.

Safeguarding

Children Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or wherethey work. Children include young people up to the age of 18 yrs.

Employees must comply with Walsall Local Safeguarding Board Child Protection Procedures andTrust Child Protection Procedures and recognise the importance of listening to children. All employees must attend child protection training relevant to their role and know how to seek advice or support from their manager or the Safeguarding Children team if required.

Vulnerable Adults

All employees have a responsibility to support the safety and well-being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities. All employees must comply with organisational and Walsall Local Authority Vulnerable Adults policies and procedures.

Equality and Diversity

The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing peoples differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action.

Each individual will take responsibility for promoting inclusive and accessible service provision, employee development and a culture that values and respects difference. All employees should be familiar with, actively promote and work within Equality and Diversity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of race or ethnicity, nationality, religion or belief, sex, marital or civil partnership status, sexual orientation, disability, gender reassignment, age, pregnancy/maternity or any other grounds.

This applies to all activities as a service provider and as an employer. All employees must adhere to the Equality Act 2010

Patient Experience and Public Involvement (PEPI)

The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal. Within this Trust that feedback is monitored by the patient experience group and used to ensure that future services meet the needs of the patients and demonstrate continuous improvement. Volunteer, staff and families participate in the collection of this data

Customer Care

The aim of the organisation is to provide patients and other service users with the best possible care and service, therefore all our staff are required at all times to put the patient and our service user first and to do their utmost to meet their requests and needs courteously and efficiently.

Infection Control

Employees will work to minimise any risk to clients, the public and other employees from Healthcare Associated Infection including MRSA and C. difficile by ensuring that they are compliant with the Health and Social Care Act 2008 Code of Practice (and as amended from time to time) for the prevention and control of Healthcare Associated Infections (The Hygiene Code); and by ensuring that they are familiar with the organisations Infection Control polices located on the Intranet.

Further responsibilities involve employees in ensuring that service users and members of the public are actively engaged (using a variety of methods) in appropriate service delivery, service development and decision making within their service area and the wider organisation. Determination of these responsibilities should be in conjunction with your line manager and delivered accordingly.

Smoking

The organisation operates a No Smoking policy.

Duty of Candour

There is also a contractual duty of candour imposed on all NHS and non-NHS providers of services to NHS patients in the UK to 'provide to the service user and any other relevant person all necessary support and all relevant information' in the event that a 'reportable patient safety incident' occurs.

The Duty of Candour is a legal duty on hospital, community and mental health trusts to inform and apologise to patients if there have been mistakes in their care that have led to significant harm

Duty of Candour aims to help patients receive accurate, truthful information from health providers

The NHS LAs duty of candour guidance seeks to demystify how health providers can deliver on candour, achieving a wholly transparent culture in health provision being open when errors are made and harm caused

All NHS provider bodies registered with the Care Quality Commission (CQC) have to comply with a new Statutory Duty of Candour

Policies and Procedures

All employees need to be aware of the organisations policies, procedures and protocols relating to their service and work within the guidelines at all times.

Employees have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers within an open no-blame culture.

Person Specification

Qualifications

Essential

• QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
• Maths and English qualification
• Care Certificate or ability to complete within 12 weeks of commencing employment

Skills

Essential

• Able to use and update IT systems with patient information.
• Ability to communicate appropriately with patients, relatives and / or carers
• Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate.

Experience

Essential

• Manual handing of patients (including toileting, bathing, and turning patients), equipment and stores
• Evidence of effective communication skills

Desirable

• Experience in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Dementia Specialist Unit Activities Co-ordinator is a vital member of the multidisciplinary team, responsible for planning, coordinating, and delivering meaningful activities that enhance the wellbeing, independence, and quality of life of patients living with dementia. The post holder will create a stimulating and therapeutic environment that promotes dignity, inclusion, social interaction, and cognitive engagement while supporting the Trust's Eat, Drink, Dress, Move to Improve (EDDMI) approach.

Working closely with patients, families, nursing staff, occupational therapists, support workers, and the Complex Dementia and Delirium Team, the post holder will assess individual interests, abilities, and care needs to develop personalised activity programmes that complement clinical care and support holistic patient outcomes.

The role combines creativity, compassion, and excellent communication skills to encourage participation, reduce isolation and distress, promote emotional wellbeing, and support patients to remain as active and independent as possible during their hospital stay. The post holder will also contribute to patient safety by observing and reporting changes in a patient's condition, maintaining accurate records, and ensuring activities are delivered safely and appropriately.

• Plan, organise, and deliver a varied programme of meaningful one-to-one and group activities for patients within the Dementia Specialist Unit.
• Adapt activities to meet individual patient interests, abilities, preferences, and changing needs.
• Promote cognitive stimulation, emotional wellbeing, social engagement, and independence through therapeutic and recreational activities.
• Encourage participation and motivate patients to engage in activities that enhance their hospital experience and wellbeing.

• Assess patients' interests and support needs in collaboration with patients, carers, relatives, and clinical teams.
• Support patients experiencing anxiety, distress, confusion, or social isolation through personalised engagement and therapeutic interventions.
• Monitor patient wellbeing during activities and promptly escalate concerns or changes in condition to registered healthcare professionals.
• Assist with clinical support worker duties and other patient care activities as directed by a registered practitioner.

• Build positive and effective relationships with patients, families, carers, and members of the multidisciplinary team.
• Work collaboratively with nurses, occupational therapists, doctors, support workers, and the Complex Dementia and Delirium Team to ensure activities support individual care plans.
• Provide feedback and regular updates regarding patient participation, engagement, and wellbeing.
• Contribute to handovers and share relevant information to support safe and effective patient care.

• Observe patients throughout activities and make appropriate judgements regarding suitability and safety.
• Maintain accurate documentation and records in line with Trust standards and information governance requirements.
• Recognise and respond appropriately to emergency situations or deterioration in a patient's condition.
• Report accidents, incidents, hazards, and concerns through appropriate Trust reporting processes.

• Contribute to quality improvement initiatives, audits, surveys, and service developments relating to patient experience and dementia care.
• Maintain activity resources, equipment, and stock, ensuring materials are used safely and effectively.
• Support the induction and development of new staff by demonstrating aspects of the role and sharing good practice.

Person Specification

Qualifications

Essential

• NVQ level 3 OR relevant experience

Experience

Essential

• Experience of working with service users with dementia
• Ability to work as part of a team

Desirable

• Experience of using activities in a care/public service environment

Communication

Essential

• Ability to communicate effectively with patients/relatives/carers
• Positive and enthuasiatic approach to work

Skills

Essential

• Excellent written and verbal communication skills

Flexibility

Essential

• Ability to work flexible shift patterns and times to suit the needs of the patient group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Ward 29 - Sister Dora Suite, Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity has arisen for a band 3 CSW to join the ward. the successful candidate will support registered nursing staff and other health care professionals in the delivery of nursing care to patients at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform housekeeping, clerical, ancillary and portering roles as requested.

NB Postholder should only undertake duties for which training has been received and where relevant, competency based assessment successfully completed. Postholder must make nurses and others aware of any limitations to competence.

Key Responsibilities

CLINICAL RESPONSIBILITIES

1. Assist in the provision of patient care in accordance with the care plan prescribed by registered nurses. Examples of duties include delivery of hygiene, nutrition and hydration, continence care, pressure area care, mobility, rehabilitation and psychological support.
2. Assist in the taking of patients observations as appropriate to the level of knowledge skills and competence achieved. Record these in accordance with trust and local policies.
3. Assist healthcare professional with treatment and carry out additional care roles under supervision and as determined by the levels of competence achieved.
4. Report changes to patients condition or health status to registered nurses
5. Assist in care and support of visitors
6. Maintain confidentiality in relation to patients records working within the principles of Caldicott guidelines

NON CLINICAL REPOSNSIBILITIES

1. Perform general clerical activities to support the area. These duties will include answering the telephone taking and passing on of messages to the relevant person, filing, keeping patients records tidy etc

Support registered nursing staff in relation

Other Duties

The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Confidentiality and Data Protection

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the General Data Protection Regulation (GDPR) (EU) 2016/679. Any breach of the Regulation could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Regulation.

Health and Safety

Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisations premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.

All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trusts policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.

There is a general responsibility for employees to act sensibly and reasonably, and attend mandatory health and safety training sessions.

clinical Governance

All employees are required to actively contribute towards the organizations clinical governance systems, taking responsibility as appropriate for quality standards and work towards the continuous improvement in clinical and service quality.

Safeguarding

Children Walsall Healthcare NHS Trust, working with partner agencies, is committed to safeguarding children and promoting their welfare. All employees have a responsibility to ensure that children and young people are safe from abuse and harm, regardless of their role or wherethey work. Children include young people up to the age of 18 yrs.

Employees must comply with Walsall Local Safeguarding Board Child Protection Procedures

Vulnerable Adults

All employees have a responsibility to support the safety and well-being of vulnerable adults and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Vulnerable Adults responsibilities. All employees must comply with organisational and Walsall Local Authority Vulnerable Adults policies and procedures.

Equality and Diversity

The Trust is committed to promoting equality opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing peoples differences. All employees have an obligation to help achieve this through personal example, open commitment and clear action.

Each individual will take responsibility for promoting inclusive and accessible service provision, employee development and a culture that values and respects difference. All employees should be familiar with, actively promote and work within Equality and Diversity policies at all times ensuring that they do not unlawfully discriminate, either directly or indirectly, on the grounds of race or ethnicity, nationality, religion or belief, sex, marital or civil partnership status, sexual orientation, disability, gender reassignment, age, pregnancy/maternity or any other grounds.

This applies to all activities as a service provider and as an employer. All employees must adhere to the Equality Act 2010

Patient Experience and Public Involvement (PEPI)

The Trust is committed to gaining feedback from all patients using a variety of methods including electronic, paper based and verbal. Within this Trust that feedback is monitored by the patient experience group and used to ensure that future services meet the needs of the patients and demonstrate continuous improvement. Volunteer, staff and families participate in the collection of this data

Infection Control

Employees will work to minimise any risk to clients, the public and other employees from Healthcare Associated Infection including MRSA and C. difficile by ensuring that they are compliant with the Health and Social Care Act 2008 Code of Practice (and as amended from time to time) for the prevention and control of Healthcare Associated Infections (The Hygiene Code); and by ensuring that they are familiar with the organisations Infection Control polices located on the Intranet.

Further responsibilities involve employees in ensuring that service users and members of the public are actively engaged (using a variety of methods) in appropriate service delivery, service development and decision making within their service area and the wider organisation. Determination of these responsibilities should be in conjunction with your line manager and delivered accordingly.

Smoking

The organisation operates a No Smoking policy.

Policies and Procedures

All employees need to be aware of the organisations policies, procedures and protocols relating to their service and work within the guidelines at all times.

Employees have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers within an open no-blame culture.

Person Specification

Essential

Essential

• legible writing

Desirable

• good writing skills

surgical experience

Essential

• Significant experience working in a healthcare setting

Desirable

• band 2 CSW

Band 2 Care certificate

Essential

• CSW band 2

Desirable

• SDC experience

essential

Essential

• good communication

Desirable

• excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

1.Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for e.g. in booking appointments, scheduling clinics, arranging meetings and managing diary commitments for clinical team.

2.Provide day to day supervision/management, mentoring and support, as well as on the job training to new or junior staff as required.

3.Maintaining accurate processing and storage of clinical records via both electronic systems and paper based records to include maintaining electronic waiting list, appointing/unappointing as appropriate, data entry, transcribing letters and minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients.

4.Managing own workload, ensuring compliance with standards relevant to the role and department, ensuring that a quality service is provided according to agreed policies and Standard Operating Procedures, referring to Manager where appropriate.

5.Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This may include cash handling and the authorisation of requisitions within agreed limits.

6.Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise, and proposing practice changes within own area/department

For more details please read he Job description attached

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard/equivalent
• RSA/OCR Level II or equivalent
• NVQ Level 3 (or equivalent)
• Word Processing/Audio typing Skills

Experience

Essential

• Excellent knowledge of the full range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
• Experience working in an NHS office environment
• Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures.
• Experience of planning and organising events e.g. MDTs and case conferences.

Skills

Essential

• Able to use own initiative and able to work with limited supervision, managing and prioritising own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to supervise and motivate secretarial support staff
• Advanced knowledge of specialist medical terminology and secretarial procedures, many of which are nonroutine.
• Knowledge of internal PAS system
• Clear understanding of confidentiality and data protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As a Band 3 Clinical Support Worker, you will provide high-quality personal care to patients within our surgical and orthopaedic services. You will support patients with nutrition, hydration, and mobilisation, helping to ensure a positive patient experience throughout their care journey.

In addition, you will develop and utilise enhanced clinical skills, including taking observations, performing venepuncture, and undertaking ECGs. Working closely with Registered Nurses and the wider multidisciplinary team, you will play an important role in delivering safe, effective, and compassionate care.

Person Specification

essential

Essential

• Care certificate

Desirable

• 6 months experience

Desirable

Essential

• Good Communication and written skills

Desirable

• Desirable criteria 6 months experience

Knowledgle

Essential

• A desire to develop

Desirable

• Working within surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

1. To proactively track individual patients as they move through the Trust from referral to treatment, ensuring that their pathways comply with national waiting times guidance and standards.

1. To engage with clinical teams to ensure that all efforts are made to avoid breaches of waiting times standards.

1. To engage with waiting times colleagues at neighbouring and tertiary trusts to ensure that patients referred elsewhere still begin treatment within waiting times target times.

To collate data from various sources to ensure that patient pathway information is up to date on the Trust cancer tracking system, especially prior to MDT meetings. Work with immediate colleagues and clinical teams to identify new data sources and develop new processes for improving data quality

Person Specification

previous experience

Essential

• qualifications, experience

Desirable

• IT skills

Qualifications

Essential

• NVQ level 2

knowledge and skillls

Essential

• qualifications, experience

Desirable

• IT skills

Knowledge of cancer waiting times

Essential

• previous experience of IT systems

Desirable

• grades

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This post will provide comprehensive administrative support to the Paediatric Dietetics Service, ensuring the efficient coordination of hospital and community-based clinics and supporting the delivery of high-quality care to children, young people and their families.

The postholder will be responsible for coordinating patient appointments, managing referrals and waiting lists, maintaining accurate patient records, processing correspondence and responding to enquiries from patients, families, healthcare professionals and external agencies. They will work closely with dietitians and members of the wider multidisciplinary team to ensure patient pathways are managed effectively and that patients receive timely access to services.

A key aspect of the role involves supporting the management and validation of waiting lists, maximising clinic utilisation, and ensuring administrative processes are completed in a timely manner. The postholder will contribute to improving patient access, reducing delays and enabling clinical staff to focus on delivering direct patient care.

The role requires a high level of organisational ability, attention to detail, and proficiency in a range of IT systems. The postholder will maintain both electronic and paper records in accordance with Trust policies, Information Governance standards and data protection legislation.

The successful candidate will be expected to work independently using their own initiative whilst also contributing effectively as part of a busy and supportive team. They will maintain a professional and confidential approach at all times and provide administrative support across the wider Dietetics Department as required to ensure continuity of service.

• Provide comprehensive administrative support to the Paediatric Dietetics Service.
• Coordinate and manage clinic appointments using CareFlow, Envoy and patient portal- including appointment booking, reminders and patient correspondence.
• Manage referrals, waiting lists and clinic outcomes, ensuring accurate and timely record keeping.
• Act as a first point of contact for patients, families, carers and healthcare professionals.
• Process incoming and outgoing correspondence and maintain filing systems.
• Ensure patient records are managed in accordance with Information Governance requirements.
• Maintain stock levels of office supplies and stationery.
• Escalate urgent issues appropriately to clinical staff.
• Support the Adult Dietetics Administration Team during periods of absence or increased service demand.
• Contribute to the smooth running of the department through effective communication and administrative support.

Person Specification

Qualifications

Essential

• GCSE English Grade C or above or equivalent qualification
• GCSE Maths Grade C or above or equivalent qualification

Experience

Essential

• Familiarity with healthcare environment
• Can work on own initiative but knows limitations
• Willing to update skills and learn any new applications
• Awareness of confidential nature of some aspects of job
• Ability to work as part of a team
• Able to organise and effectively time manage own workload
• Skilled in the use of IT systems including Microsoft Office
• Good verbal and written communication skills to people from a variety of different backgrounds

Key Competencies

Essential

• Computer literacy including email, Microsoft Office and Healthcare Systems

Skills and Aptitudes

Essential

• Time management/Organisational skills
• Ability to work as a team member
• Ability to prioritise a busy workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Walsall Manor Hospital

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Professional

• Embrace change, learning new techniques and enhancing role as required
• Supervise and undertake assessments of students and assistant practitioners.
• Make judgements regarding their competency to work independently in situations where their actions can directly affect patient diagnosis
• Provide guidance, support and mentorship to less experienced colleagues and other professionals
• Promote a multi-professional approach to service delivery
• Undertake CPD to maintain fitness to practice
• To be accountable for own professional activities within the limitations of personal expertise and agreed knowledge and skills framework
• To work within a pressurised environment due to unpredictable workloads and patient demands
• Work well within a multidisciplinary team to promote cross-boundary working
• Encourage and maintain good working relationships with other departments and have a flexible approach to work ensuring departmental efficiency
• To maintain a smart and professional image

Clinical / Technical

• To participate in out of hours duties as required
• To perform radiographic examinations
• To use analytical and judgemental skills to interpret radiographs, accurately differentiating between normal and abnormal findings, taking appropriate action as required
• To be competent in the operation of the Radiology Information System / PACS System
• To be aware of the role and importance of the range of radiographic investigations
• To maintain patient dignity and confidentiality whilst undertaking examinations
• Demonstrate good communication skills
• To participate in own individual performance reviews (IPRs) as per Trust policy
• To ensure that adequate radiation protection is given to self, patient and others in line with IR(ME)R 2000, IRR 1999 (including local rules)
• To implement radiographic protocols to meet the needs of the service
• May have to deal with frequent exposure to unpleasant working conditions i.e odours, body fluids, verbal aggression
• May have to deal with exposure to traumatic and highly distressing circumstances
• To participate in out of hours and on call service delivery as required
• To use a wide range of technical equipment to gain maximum clinical information and enhance diagnostic accuracy
• To use manual handling aids competently as required by the Trust for safety of both patients and staff
• To perform quality assurance checks on equipment, under the direction of a senior Radiographer
• To document any equipment faults or breakdowns in a timely manner and notify the Superintendent Radiographer
• To regularly use and be competent in using the Radiology Patient Management System
• To evaluate images for technical quality and use sound judgement to utilise imaging equipment and accessories to optimise image quality
• To supervise the activities of students and trainees within the department to ensure that they observe health and safety rules and fire regulations
• To review radiographic examination referrals for appropriateness and priority
• Develop and promote good working relationships between multidisciplinary teams
• When working out of hours, to prioritise patients independently and to organise workload form a wide variety of referral pathways
• Maintain a safe working environment for both staff and patients and recognise the need for evaluating, reporting on and acting on risk within the department
• Report all clinical and non-clinical incidents and near misses in the department according to Trust policy, to ensure timely investigation
• Work within, and contribute to, evidence based protocols and guidelines

• Take an active part in implementing new services, to enhance and improve patient care
• To participate in audit, when required, under the direction of the Superintendent Radiographer
• To ensure a high standard of cleanliness is maintained within the department and to adhere to infection control policies
• Take responsibility for the provision of suitable recorded images in line with data protection legislation, adhering to IT security systems policy and data protection
• Any other duties commensurate with grade and experience as required.

Person Specification

Qualifications

Essential

• DCR / BSC Diagnostic Radiography
• HCPC Registration

Experience

Essential

• Have previous experience of working within an imaging department
• Evidence of CPD
• Ability to assess and develop junior colleagues

Knowledge

Essential

• Experience of Imaging Modalities
• Flexible attitude to departmental duties
• Ability to work within a team
• Aware of own strengths and weaknesses
• Committed to quality improvement
• Evidence of up to date knowledge, including radiation protection
• Knowledge of health and safety
• Computer Literacy
• Able to foster good working relationships

Desirable

• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Personal Spec for more info

QUALIFICATIONS

Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).

EXPERIENCE

Dealing with patients/general public face to face or working in a customer focused environment.

Using Patient Administration System (desirable) to input and update personal data

Working as part of a team in a busy environment

SKILLSNumeracy skills and attention to detail

Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience

Person Specification

Qualifications

Essential

• Good standard level of education (2 GSCE's or equivalent).
• NVQ 2 or higher in Customer Services/Administration

Desirable

• MS Word Qualification

IT Skills

Essential

• Experience using NHS systems
• CLAIT/CLAIT PLUS

Skills & Experience

Essential

• Relevant customer service role experience
• Excellent communication skills
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

General Areas

• Assist clinical staff with basic procedures, including chaperoning during intimate examinations, acting as advocate for the client.
• To perform clinical tasks and observations following appropriate competency training and assessment including pregnancy testing, urinalysis, blood pressure monitoring, condom demonstration and venepuncture.
• Maintain safe levels of hygiene, both clinical and personal, adhering to Trust Infection Control Policies including Gloves, protective clothing and hand washing.
• To comply with the disposal of sharps and clinical waste.
• Be aware of the correct procedures for dealing with spillages of bodily fluids and needlestick injuries in accordance with Trust Policy.
• To be aware of how to report incidents in the service.
• To ensure an appropriate supply of equipment is available prior to the start of any clinic and is set up accordingly.
• At the end of any clinic all areas should be left safe and tidy, stationary equipment and leaflets to be stocked for next session.
• To demonstrate and understand the importance of accurate record keeping.
• To observe safe practice when using VDUs.
• To undertake clerical and administrative duties as instructed by the CNS
• Input, store and retrieve routine information within the electronic patient record system.
• Assist with collection of statistical information and data for the service and Department of Health.
• To monitor stock levels within the clinical/treatment areas and initiating orders.

• Recording of patients observations, including Height, weight and BMI calculation.
• Report observations to Clinicians for action.
• Support clinical staff with treatments and investigations as required
• To be aware of responsibilities regarding safeguarding children and vulnerable adults and to act in the patients best interest at all times
• Chaperone patients, during clinical examinations, as and when required, ensuring privacy and dignity throughout.

Other Duties

Assist in the maintenance of general clerical activities to support the clinical environment and patient care. Including general reception duties, answering the telephone, taking messages and filing,

The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of their Banding and development as agreed between employee and manager.

Confidentiality and Data Protection

All employees who have access to personal data in relation to patients or employees will be aware of their responsibilities under the Data Protection Act 1998 and will abide by the eight principles of that Act. Any breach of the Act could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Act.

Health and Safety

Individual employees of Walsall Healthcare Trust and other NHS employees contracted to work on the organisations premises have an equal responsibility, along with managers and supervisors, for maintaining safe working practices for the health and safety of themselves and other persons who may be affected by their acts or omissions at work.

All employees must adhere to their duties under the Health and Safety at Work Act 1974 and other associated safety legislation, including all new Health & Safety Regulations. In addition employees must comply with all the Trusts policies relating to Health & Safety and Risk Management to secure a safe workplace and will draw managements attention to any deficiencies and/or hazards, which might prove detrimental to themselves or others.

There is a general responsibility for employees to act sensibly and reasonably, and attend mandatory health and safety training sessions.

Person Specification

Qualifications

Essential

• Level 11 HCA training

Desirable

• Willing to undertake NVQ training

Experience

Essential

• Experience of working in community or acute hospital setting

Desirable

• Experience of entering onto electronic patient record system

Skills

Essential

• Applicants must be proficient in literacy and numeracy
• Chaperoning clinical staff
• Effective communication skills

Desirable

• Venepuncture

Knowledge

Essential

• Infection control
• Safeguarding

Desirable

• Health and safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

WISH SEXUAL HEALTH

Pleck rd

Walsall

WS2 9ES

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)