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Havering Liberty PCN Care Coordinator
Havering Health Ltd
North East England
GBP 29,000 - 33,000 per year
Health Worker
Job summary Havering Libety PCN Care Coordinator Havering Liberty Primary Care Network is seeking an organised, compassionate and proactive Care Coordinator...
6 day(s) ago
Havering Liberty PCN Care Coordinator
Havering Health Ltd
North East England
GBP 29,000 - 33,000 per year
Health Worker
Job summary Havering Libety PCN Care Coordinator Havering Liberty Primary Care Network is seeking an organised, compassionate and proactive Care Coordinator...
6 day(s) ago
Care Coordinator- Havering Liberty PCN
Havering Health Ltd
North East England
GBP 29,000 - 33,000 per year
Health Worker
Job summary Havering Libety PCN Care Coordinator Learning Disabilities and Unpaid Carers Make a Real Difference to People's Lives Havering Liberty Primary Ca...
17 day(s) ago
Care Coordinator- Havering Liberty PCN
Havering Health Ltd
North East England
GBP 29,000 - 33,000 per year
Health Worker
Job summary Havering Libety PCN Care Coordinator Learning Disabilities and Unpaid Carers Make a Real Difference to People's Lives Havering Liberty Primary Ca...
17 day(s) ago
Clinical Prescribing Pharmacist
Primary Care Careers
North East England
Pharmacist
Job summary Cuffley and Goffs Oak Medical Practice is seeking an enthusiastic and motivated clinical pharmacist to join our practice team.
23 day(s) ago
Clinical Prescribing Pharmacist
Primary Care Careers
North East England
Pharmacist
Job summary Cuffley and Goffs Oak Medical Practice is seeking an enthusiastic and motivated clinical pharmacist to join our practice team.
23 day(s) ago
Healthcare Assistant
Lindley Village Surgery
North East England
Exercise Therapist
Job summary We are looking for a motivated Health Care Assistant to join our nursing team The post-holder will deliver high-quality, care to our patients, wo...
1 month(s) ago
Healthcare Assistant
Lindley Village Surgery
North East England
Exercise Therapist
Job summary We are looking for a motivated Health Care Assistant to join our nursing team The post-holder will deliver high-quality, care to our patients, wo...
1 month(s) ago
Medical Receptionist
Village Surgery
Derbyshire and Nottinghamshire, East Midlands
GBP 12 per year
Radiographer
Job summary This is an excellent opportunity for an experienced receptionist looking for their next challenge.
1 month(s) ago
Medical Receptionist
Village Surgery
Derbyshire and Nottinghamshire, East Midlands
GBP 12 per year
Radiographer
Job summary This is an excellent opportunity for an experienced receptionist looking for their next challenge.
1 month(s) ago
Social Prescribing Link Worker
WOODVIEW MEDICAL CENTRE
Leicestershire, Rutland and Northamptonshire, East Midlands
GBP 24,128 per year
Radiographer
Job summary Social prescribers support patients with various physical and mental health conditions by connecting them into community services, groups, activiti…
1 month(s) ago
Social Prescribing Link Worker
WOODVIEW MEDICAL CENTRE
Leicestershire, Rutland and Northamptonshire, East Midlands
GBP 24,128 per year
Radiographer
Job summary Social prescribers support patients with various physical and mental health conditions by connecting them into community services, groups, activiti…
1 month(s) ago
Posted 6 day(s) ago
Reference: 2432078
Job summary
Havering Libety PCN Care Coordinator
Havering Liberty Primary Care Network is seeking an organised, compassionate and proactive Care Coordinator to provide person-centred coordination and practical support to patients and carers across our primary care network.
This varied, non-clinical role will help people navigate health, social care and community services while improving access, communication, continuity and follow-up. Working across the PCN, you will coordinate activity between practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and the reduction of health inequalities.
The role will be based across St Georges Health and Wellbeing Hub.
Main duties of the job
The role
As a PCN Care Coordinator, you will:
Act as an accessible point of contact and help patients and carers understand and navigate appropriate services.
Coordinate appointments, referrals, follow-up and agreed actions across practices and partner organisations.
Provide efficient administrative support for PCN services within St Georges Health and Wellbeing Hub, including the social prescribing team.
Maintain complete, accurate and timely records using relevant clinical and administrative systems.
Work collaboratively with GP practices, PCN colleagues, community services, social care and voluntary sector partners.
Support contractual, quality and service-improvement priorities, including data quality, reporting and patient engagement.
Identify barriers to access, promote accessible communication and reasonable adjustments, and escalate risks or safeguarding concerns appropriately.
About us
Havering Liberty Primary Care Network
Havering Liberty Primary Care Network is a collaborative neighbourhood network comprising:
- Hornchurch Healthcare
- Maylands Healthcare
- Avon Road Surgery
- Haiderian Medical Centre
- Cranham Village Surgery
Working together, we provide accessible, patient-centred and high-quality primary care. Our multidisciplinary workforce delivers innovative services designed to improve health outcomes, tackle inequalities and provide joined-up care for our local population.
The PCN is led by our Clinical Director and Leadership Team, working in collaboration with GP leads and colleagues from each member practice. Employment onboarding support for the PCN workforce is provided by our GP Federation Havering Health Limited.
Details
Date posted
16 October 2026
Pay scheme
Other
Salary
£29,000 to £33,000 a year Depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Full-time, Part-time
Reference number
B0167-26-0045
Job locations
St Georges Health And Wellbeing Hub
113 Suttons Lane
Hornchurch
Essex
RM12 6RR
United Kingdom
Job description
Job responsibilities
We do not provide visa sponsorship
JOB SUMMARY
Job summaryThe PCN Care Coordinator will provide proactive, person-centred coordination and practical support to patients and carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve access, communication, continuity and follow-up, helping people navigate health, social care and community services.
The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and the reduction of health inequalities. They will work within agreed protocols and their level of competence. The role is nonclinical and does not replace clinical assessment, diagnosis or treatment.
Key aims of the roleImprove coordination and communication between patients, carers, practices, PCN teams and partner services.
Help patients and carers understand, access and navigate appropriate health, social care and community support.
Support timely appointments, referrals, follow-up and delivery of agreed actions.
Provide efficient administrative support that enables PCN services to operate effectively.
Support delivery of contractual, quality and service-improvement priorities across the PCN.
Use accurate records, feedback and service information to help identify gaps and improve patient experience.
Key duties and responsibilitiesProvide reception and administrative support, including answering telephone enquiries, contacting patients, booking appointments and issuing questionnaires or surveys.
Support the triage and coordination of referrals to the Social Prescribing team and other appropriate services, ensuring agreed follow-up actions are completed.
Coordinate appointments, referrals and communication across primary care, community health, mental health, social care, advocacy and voluntary sector services.
Work closely with Care Coordinators, GP Assistants and other PCN colleagues, providing cover during periods of absence or increased workload.
Support the delivery and monitoring of QOF, IIF, incentive schemes, enhanced services and other PCN projects or initiatives.
Maintain accurate information and support data-quality improvements relating to PCN contracts, services and local priorities.
Contribute to patient communications, awareness campaigns and engagement activity across the PCN population.
Partnership working and service development
Develop effective working relationships with GP practices, PCN teams, community and social care services, carers organisations, advocacy services and voluntary sector partners.
Contribute to audits, service evaluations, quality-improvement work and the development of new pathways, projects and ways of working.
Identify and escalate gaps, duplication, access barriers and health inequalities to the appropriate PCN lead.
Collaborative working relationshipsPatients, carers, families and authorised representatives
PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator
GPs, practice managers, nurses, healthcare assistants and administrative teams
Social prescribers, care coordinators, general practice assistants, pharmacists and other Additional Roles Reimbursement Scheme colleagues
Professional boundaries, consent and safeguardingWork within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role.
Follow organisational procedures relating to consent, mental capacity, best-interest decisionmaking, information sharing and involvement of carers or representatives.
Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results.
Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements.
Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy.
Education, learning and developmentComplete all organisational mandatory and statutory training required for the role.
Complete role-specific learning in accessible communication, reasonable adjustments, safeguarding, consent and mental capacity, equality and inclusion, and personalised care.
Undertake appropriate care coordination and personalised care training as agreed with the line manager.
Participate in induction, supervision, annual appraisal and the development of a personal development plan.
Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues.
Quality, information governance and confidentialityContribute to clinical governance, audit, risk management, incident learning and qualityimprovement activity within the scope of the role.
Maintain complete, accurate and timely records and meet agreed deadlines for reporting and followup.
Treat all information concerning patients, carers, staff and the organisation as confidential and comply with organisational information-governance policies.
Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures.
Share information only where there is a lawful basis, a legitimate need and appropriate authorisation, seeking advice when uncertain.
Health, safety, equality and inclusionFollow health and safety, infection prevention and control, lone-working, incident-reporting and riskmanagement procedures.
Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors.
Promote equality, dignity, respect and inclusion and challenge barriers that may disadvantage patients, carers or communities.
Make reasonable adjustments to communication and service access and support culturally sensitive, trauma-informed and person-centred practice.
Work across PCN practices and other local venues as required; occasional home or community visits may be required subject to role protocols and risk assessment.
FlexibilityThis job description is intended as a guide to the principal duties and responsibilities of the role and is not exhaustive. Duties may be reviewed and amended in consultation with the post holder to reflect changing organisational, contractual and service needs, provided they remain appropriate to the grade and scope of the post.
Job description
Job responsibilities
We do not provide visa sponsorship
JOB SUMMARY
Job summaryThe PCN Care Coordinator will provide proactive, person-centred coordination and practical support to patients and carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve access, communication, continuity and follow-up, helping people navigate health, social care and community services.
The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and the reduction of health inequalities. They will work within agreed protocols and their level of competence. The role is nonclinical and does not replace clinical assessment, diagnosis or treatment.
Key aims of the roleImprove coordination and communication between patients, carers, practices, PCN teams and partner services.
Help patients and carers understand, access and navigate appropriate health, social care and community support.
Support timely appointments, referrals, follow-up and delivery of agreed actions.
Provide efficient administrative support that enables PCN services to operate effectively.
Support delivery of contractual, quality and service-improvement priorities across the PCN.
Use accurate records, feedback and service information to help identify gaps and improve patient experience.
Key duties and responsibilitiesProvide reception and administrative support, including answering telephone enquiries, contacting patients, booking appointments and issuing questionnaires or surveys.
Support the triage and coordination of referrals to the Social Prescribing team and other appropriate services, ensuring agreed follow-up actions are completed.
Coordinate appointments, referrals and communication across primary care, community health, mental health, social care, advocacy and voluntary sector services.
Work closely with Care Coordinators, GP Assistants and other PCN colleagues, providing cover during periods of absence or increased workload.
Support the delivery and monitoring of QOF, IIF, incentive schemes, enhanced services and other PCN projects or initiatives.
Maintain accurate information and support data-quality improvements relating to PCN contracts, services and local priorities.
Contribute to patient communications, awareness campaigns and engagement activity across the PCN population.
Partnership working and service development
Develop effective working relationships with GP practices, PCN teams, community and social care services, carers organisations, advocacy services and voluntary sector partners.
Contribute to audits, service evaluations, quality-improvement work and the development of new pathways, projects and ways of working.
Identify and escalate gaps, duplication, access barriers and health inequalities to the appropriate PCN lead.
Collaborative working relationshipsPatients, carers, families and authorised representatives
PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator
GPs, practice managers, nurses, healthcare assistants and administrative teams
Social prescribers, care coordinators, general practice assistants, pharmacists and other Additional Roles Reimbursement Scheme colleagues
Professional boundaries, consent and safeguardingWork within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role.
Follow organisational procedures relating to consent, mental capacity, best-interest decisionmaking, information sharing and involvement of carers or representatives.
Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results.
Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements.
Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy.
Education, learning and developmentComplete all organisational mandatory and statutory training required for the role.
Complete role-specific learning in accessible communication, reasonable adjustments, safeguarding, consent and mental capacity, equality and inclusion, and personalised care.
Undertake appropriate care coordination and personalised care training as agreed with the line manager.
Participate in induction, supervision, annual appraisal and the development of a personal development plan.
Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues.
Quality, information governance and confidentialityContribute to clinical governance, audit, risk management, incident learning and qualityimprovement activity within the scope of the role.
Maintain complete, accurate and timely records and meet agreed deadlines for reporting and followup.
Treat all information concerning patients, carers, staff and the organisation as confidential and comply with organisational information-governance policies.
Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures.
Share information only where there is a lawful basis, a legitimate need and appropriate authorisation, seeking advice when uncertain.
Health, safety, equality and inclusionFollow health and safety, infection prevention and control, lone-working, incident-reporting and riskmanagement procedures.
Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors.
Promote equality, dignity, respect and inclusion and challenge barriers that may disadvantage patients, carers or communities.
Make reasonable adjustments to communication and service access and support culturally sensitive, trauma-informed and person-centred practice.
Work across PCN practices and other local venues as required; occasional home or community visits may be required subject to role protocols and risk assessment.
FlexibilityThis job description is intended as a guide to the principal duties and responsibilities of the role and is not exhaustive. Duties may be reviewed and amended in consultation with the post holder to reflect changing organisational, contractual and service needs, provided they remain appropriate to the grade and scope of the post.
Person Specification
Knowledge and Skill
Essential
- Knowledge
- Understanding of person-centred care, confidentiality, consent, safeguarding and professional boundaries.
- Understanding of information governance, UK GDPR and complete, accurate and timely record keeping.
- Awareness of equality, health inequalities, accessible communication and reasonable adjustments.
- Understanding of when and how to escalate risks, safeguarding concerns or matters outside the roles competence.
- Excellent verbal and written communication skills, including managing telephone enquiries and adapting communication to individual needs.
- Strong organisation, prioritisation, time-management and follow-up skills.
- Ability to coordinate referrals, appointments, communication and agreed actions across several organisations.
- Ability to build trusting relationships while maintaining professional boundaries and handling sensitive conversations with empathy, patience and diplomacy.
- Ability to recognise risk or deterioration and escalate concerns appropriately.
- Ability to work independently within agreed protocols and contribute effectively to a team.
- Ability to collect, record, analyse and present information accurately and use it to identify gaps, duplication, access barriers and opportunities for service improvement.
- Ability to contribute to audits, reporting, patient communications and engagement activity.
- Proactive, flexible and solutions focused approach.
Desirable
- Knowledge of Primary Care Networks, QOF, IIF and enhanced services. Knowledge of local health, social care, community and voluntary sector services and referral pathways.
- Awareness of Social Prescribing and personalised care. Knowledge of mental capacity, best-interest decision-making and appropriate information sharing.
- Experience engaging people who are less likely to access services.
Experience
Essential
- Experience
- Experience of providing administrative or customer-facing support, including managing telephone enquiries and booking appointments.
- Experience of working within a multidisciplinary or multi-agency environment and liaising with different services.
- Experience of coordinating activity, following up referrals or agreed actions and maintaining accurate records.
- Experience of supporting people who may be vulnerable or experience barriers to accessing services.
- Experience of handling confidential or sensitive information.
Desirable
- Experience in primary care or the NHS.
- Experience of referral triage, Social Prescribing, call and recall, caseload administration or care navigation.
- Experience in patient engagement, surveys, awareness campaigns or service-user communications.
- Experience of audit, service evaluation, quality improvement or data-quality work.
- Experience of supporting QOF, IIF, enhanced services or similar performance frameworks.
- Experience using EMIS or another clinical record system.
Other Requirements
Essential
- Able to travel efficiently between PCN
- practices and other local venues.
- Able to work flexibly in response to service
- needs, within contracted hours.
Demonstration of PCN Values
Essential
- Commitment to patient-centred care, health
- equity, dignity and respect.
- Inclusive and non-judgemental approach.
- Reliable, accountable and able to maintain
- confidentiality.
- Commitment to collaborative working and
- continuous improvement.
Qualifications
Essential
- Good standard of general education,
- including English and mathematics at GCSE
- grade C/4 or equivalent.
- Competent in Microsoft Outlook, Word and
- Excel and confident using digital systems.
- Willingness to complete mandatory and role
- specific training.
Desirable
- Care coordination or personalised care
- training recognised by the Personalised
- Care Institute.
Person Specification
Knowledge and Skill
Essential
- Knowledge
- Understanding of person-centred care, confidentiality, consent, safeguarding and professional boundaries.
- Understanding of information governance, UK GDPR and complete, accurate and timely record keeping.
- Awareness of equality, health inequalities, accessible communication and reasonable adjustments.
- Understanding of when and how to escalate risks, safeguarding concerns or matters outside the roles competence.
- Excellent verbal and written communication skills, including managing telephone enquiries and adapting communication to individual needs.
- Strong organisation, prioritisation, time-management and follow-up skills.
- Ability to coordinate referrals, appointments, communication and agreed actions across several organisations.
- Ability to build trusting relationships while maintaining professional boundaries and handling sensitive conversations with empathy, patience and diplomacy.
- Ability to recognise risk or deterioration and escalate concerns appropriately.
- Ability to work independently within agreed protocols and contribute effectively to a team.
- Ability to collect, record, analyse and present information accurately and use it to identify gaps, duplication, access barriers and opportunities for service improvement.
- Ability to contribute to audits, reporting, patient communications and engagement activity.
- Proactive, flexible and solutions focused approach.
Desirable
- Knowledge of Primary Care Networks, QOF, IIF and enhanced services. Knowledge of local health, social care, community and voluntary sector services and referral pathways.
- Awareness of Social Prescribing and personalised care. Knowledge of mental capacity, best-interest decision-making and appropriate information sharing.
- Experience engaging people who are less likely to access services.
Experience
Essential
- Experience
- Experience of providing administrative or customer-facing support, including managing telephone enquiries and booking appointments.
- Experience of working within a multidisciplinary or multi-agency environment and liaising with different services.
- Experience of coordinating activity, following up referrals or agreed actions and maintaining accurate records.
- Experience of supporting people who may be vulnerable or experience barriers to accessing services.
- Experience of handling confidential or sensitive information.
Desirable
- Experience in primary care or the NHS.
- Experience of referral triage, Social Prescribing, call and recall, caseload administration or care navigation.
- Experience in patient engagement, surveys, awareness campaigns or service-user communications.
- Experience of audit, service evaluation, quality improvement or data-quality work.
- Experience of supporting QOF, IIF, enhanced services or similar performance frameworks.
- Experience using EMIS or another clinical record system.
Other Requirements
Essential
- Able to travel efficiently between PCN
- practices and other local venues.
- Able to work flexibly in response to service
- needs, within contracted hours.
Demonstration of PCN Values
Essential
- Commitment to patient-centred care, health
- equity, dignity and respect.
- Inclusive and non-judgemental approach.
- Reliable, accountable and able to maintain
- confidentiality.
- Commitment to collaborative working and
- continuous improvement.
Qualifications
Essential
- Good standard of general education,
- including English and mathematics at GCSE
- grade C/4 or equivalent.
- Competent in Microsoft Outlook, Word and
- Excel and confident using digital systems.
- Willingness to complete mandatory and role
- specific training.
Desirable
- Care coordination or personalised care
- training recognised by the Personalised
- Care Institute.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Havering Health Ltd
Address
St Georges Health And Wellbeing Hub
113 Suttons Lane
Hornchurch
Essex
RM12 6RR
United Kingdom
Employer's website
Employer details
Employer name
Havering Health Ltd
Address
St Georges Health And Wellbeing Hub
113 Suttons Lane
Hornchurch
Essex
RM12 6RR
United Kingdom
Employer's website
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Posted 17 day(s) ago
Reference: 2384012
Job summary
Havering Libety PCN Care Coordinator
Learning Disabilities and Unpaid Carers
Make a Real Difference to People's Lives
Havering Liberty Primary Care Network is seeking a compassionate, organised and proactive Care Coordinator to support people with learning disabilities and unpaid carers across our five member practices.
This is an exciting opportunity to play a key role in reducing health inequalities, improving access to healthcare and helping some of our most vulnerable patients receive the support they need. You will work closely with GP practices, community services, social care, voluntary sector organisations and carers' services to help individuals navigate complex systems and access the right support at the right time.
If you are passionate about improving outcomes, building relationships and delivering person-centred care, we would love to hear from you.
Main duties of the job
The Role
As a PCN Care Coordinator, you will:
Support people with learning disabilities and unpaid carers to access health, social care and community services.
Promote and support uptake of annual health checks and health action plans.
Help ensure reasonable adjustments and accessible communication are in place.
Coordinate follow-up actions and maintain accurate records.
Work closely with GP practices, social prescribers, community teams and voluntary sector partners.
Support identification and recording of people with learning disabilities and unpaid carers.
Contribute to service development, patient engagement and quality improvement initiatives.
Help improve patient experience and reduce health inequalities across the PCN.
About You
We are looking for someone who:
Has experience working in health care, social care, community services, customer services or a care coordination role.
Is highly organised and able to manage competing priorities.
Has excellent communication and interpersonal skills.
Can build trusting relationships with patients, carers and professionals.
Is confident using IT systems and maintaining accurate records.
Demonstrates empathy, patience and a commitment to inclusion.
Understands the importance of confidentiality, safeguarding and professional boundaries.
Is passionate about improving outcomes for people with learning disabilities and unpaid carers.
About us
Havering Liberty Primary Care Network
Havering Liberty Primary Care Network is a collaborative neighbourhood network comprising:
Hornchurch Healthcare
Maylands Healthcare
Avon Road Surgery
Haiderian Medical Centre
Cranham Village Surgery
Working together, we deliver innovative services designed to improve health outcomes, tackle inequalities and provide joined-up care for our local population.
Havering Liberty PCN is led by our Clinical Director and PCN Leadership Team who work together with the GP leads and their practice colleagues. The PCN is supported by its GP Federation, Havering Health Ltd, who are the employing body for the workforce of the network. The GP Federation supports the provision of innovative, high-quality and responsible health care services for Haverings residents.
Details
Date posted
05 October 2026
Pay scheme
Other
Salary
£29,000 to £33,000 a year Depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Full-time, Part-time
Reference number
B0167-26-0042
Job locations
Hornchurch Healthcare
Romford
Essex
RM11 1AX
United Kingdom
Cranham Village Surgery
143 Ingrebourne Gardens
UPMINSTER
Essex
RM14 1BL
United Kingdom
Haiderian Medical Centre
181 Corbets Tey Road
UPMINSTER
Essex
RM14 2YN
United Kingdom
Avon Road Surgery
UPMINSTER
Essex
RM14 1RG
United Kingdom
Maylands Healthcare
300 Upper Rainham Road
HORNCHURCH
Essex
RM12 4EQ
United Kingdom
Job description
Job responsibilities
We do not provide visa sponsorship
JOB SUMMARY
Job summary The PCN Care Coordinator will provide proactive, person-centred coordination and practical support for people with learning disabilities and for unpaid carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve identification, access, communication, continuity and follow-up, helping patients and carers navigate health, social care and community services. The role will support practices to deliver high-quality annual health checks and health action plans for people with learning disabilities, promote reasonable adjustments and accessible communication, and strengthen the identification and support of unpaid carers. The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and reduction of health inequalities. The post holder will work within agreed protocols and their level of competence. The role is non-clinical and does not replace clinical assessment, diagnosis or treatment. Key aims of the role Improve the identification and recording of people with learning disabilities and unpaid carers across PCN practices. Increase equitable access to timely, person-centred primary care, including annual health checks, health action plans and relevant preventative care. Help patients and carers understand, access and navigate appropriate health, social care, advocacy and voluntary sector support. Promote reasonable adjustments, accessible information and communication tailored to individual needs. Coordinate follow-up and agreed actions so that patients and carers experience joined-up support. Use data, patient and carer feedback and quality-improvement methods to identify gaps and improve services. Key duties and responsibilities 1. Support for people with learning disabilities Work with practices to identify patients on the learning disability register and support the validation and maintenance of accurate records in EMIS. Coordinate call and recall activity for annual health checks, using accessible and personalised methods of contact and following up non-response in line with agreed protocols. Support appointment booking, including longer appointments, appropriate timing, carer involvement, interpreter or communication support and other reasonable adjustments where required. Contact patients, families, carers or representatives, where appropriately authorised, to explain the purpose of annual health checks and help address practical barriers to attendance. Support practices to prepare for annual health checks by ensuring relevant information, templates and previous actions are available to the clinical team. After clinical review, help coordinate non-clinical actions arising from health action plans, referrals, screening, immunisation, medication reviews or wider wellbeing needs, as directed by an appropriate clinician. Maintain and communicate agreed reasonable-adjustment information so that patients do not have to repeat their needs unnecessarily, while respecting consent and confidentiality. Promote accessible information, including easy-read materials, and check understanding using clear, respectful communication. Escalate clinical, safeguarding, capacity, consent or welfare concerns promptly to the appropriate clinician or safeguarding lead. 2. Support for unpaid carers Work with practices and PCN colleagues to improve the proactive identification and accurate recording of unpaid carers, including young adult carers where appropriate. Support carers to access health checks, vaccinations, wellbeing support, social prescribing, contingency planning and other locally available services, in line with current pathways. Recognise that a person may be both a patient and an unpaid carer and ensure their own health and wellbeing needs are not overlooked. Support appropriate involvement of carers in a patients care while respecting the patients consent, capacity, privacy and right to confidentiality. Identify indicators of carer strain, isolation or breakdown of caring arrangements and escalate concerns through agreed practice and safeguarding processes. Maintain up-to-date information about local carers services and build effective working relationships with relevant organisation. 3. Care coordination and personalised support Act as a consistent, accessible point of contact for allocated patients and carers, within agreed role boundaries. Listen to what matters to the person, identify practical barriers and support agreed personalised care and support planning. Coordinate referrals, appointments and follow-up actions across primary care, community health, mental health, social care, advocacy and voluntary sector services. Support transitions between services and life stages where coordinated primary care input is required. Arrange and support multidisciplinary or multi-agency discussions, prepare information, record agreed actions and track completion. Encourage use of appropriate digital services while providing alternatives for people who are digitally excluded or need additional support. Provide information and signposting in an impartial way and support informed choice. 4. Practice and PCN administration Prepare reports, dashboards and updates for practices and the PCN, ensuring that information is accurate, proportionate and appropriately anonymised or aggregated. Support meetings through agenda preparation, coordination, minute taking and action tracking. Contribute to PCN communications, awareness campaigns and engagement activity relating to learning disabilities and unpaid carers. Support data-quality improvement related to PCN contracts, enhanced services and local priorities. 5. Partnership working and service development Build constructive working relationships with GP practice teams, PCN colleagues, community services, adult social care, carers organisations, advocacy services and voluntary and community sector partners. Help map referral routes and maintain an accurate directory of relevant local services. Seek and use patient and carer feedback to improve accessibility, experience and outcomes. Contribute to audits, quality-improvement activity, service evaluation and the development of new pathways or projects. Identify gaps, duplication, access barriers and health inequalities and raise these with the appropriate PCN lead. Work flexibly across PCN sites and provide reasonable cross-cover for other non-clinical PCN functions where compatible with the role. Collaborative working relationships People with learning disabilities, unpaid carers, families and authorised representatives PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator GPs, practice managers, nurses, healthcare assistants and administrative teams Social prescribers, care coordinators, pharmacists and other Additional Roles Reimbursement Scheme colleagues Community learning disability services, mental health services, social care, advocacy and safeguarding teams Local carers organisations, voluntary and community sector services and neighbourhood partners Professional boundaries, consent and safeguarding Work within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role. Follow organisational procedures relating to consent, mental capacity, best-interest decision-making, information sharing and involvement of carers or representatives. Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results. Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements. Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy. Education, learning and development Complete all organisational mandatory and statutory training required for the role. Complete role-specific learning in learning disability awareness, accessible communication, reasonable adjustments, autism awareness, safeguarding, consent and mental capacity, unpaid carer awareness and personalised care. Participate in induction, supervision, annual appraisal and the development of a personal development plan. Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues. Quality, information governance and confidentiality Contribute to clinical governance, audit, risk management, incident learning and quality-improvement activity within the scope of the role. Maintain complete, accurate and timely records and meet agreed deadlines for reporting and follow-up. Treat all information as confidential and comply with organisational information-governance policies. Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures. Share information only where there is a lawful basis, a legitimate need and appropriate authorisation. Health, safety, equality and inclusion Follow health and safety, infection prevention and control, lone-working, incident-reporting and risk-management procedures. Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors.
Job description
Job responsibilities
We do not provide visa sponsorship
JOB SUMMARY
Job summary The PCN Care Coordinator will provide proactive, person-centred coordination and practical support for people with learning disabilities and for unpaid carers registered with Havering Liberty PCN practices. The post holder will work across the Primary Care Network to improve identification, access, communication, continuity and follow-up, helping patients and carers navigate health, social care and community services. The role will support practices to deliver high-quality annual health checks and health action plans for people with learning disabilities, promote reasonable adjustments and accessible communication, and strengthen the identification and support of unpaid carers. The post holder will coordinate activity across practices and partner organisations, maintain accurate records, support multidisciplinary working and contribute to service improvement and reduction of health inequalities. The post holder will work within agreed protocols and their level of competence. The role is non-clinical and does not replace clinical assessment, diagnosis or treatment. Key aims of the role Improve the identification and recording of people with learning disabilities and unpaid carers across PCN practices. Increase equitable access to timely, person-centred primary care, including annual health checks, health action plans and relevant preventative care. Help patients and carers understand, access and navigate appropriate health, social care, advocacy and voluntary sector support. Promote reasonable adjustments, accessible information and communication tailored to individual needs. Coordinate follow-up and agreed actions so that patients and carers experience joined-up support. Use data, patient and carer feedback and quality-improvement methods to identify gaps and improve services. Key duties and responsibilities 1. Support for people with learning disabilities Work with practices to identify patients on the learning disability register and support the validation and maintenance of accurate records in EMIS. Coordinate call and recall activity for annual health checks, using accessible and personalised methods of contact and following up non-response in line with agreed protocols. Support appointment booking, including longer appointments, appropriate timing, carer involvement, interpreter or communication support and other reasonable adjustments where required. Contact patients, families, carers or representatives, where appropriately authorised, to explain the purpose of annual health checks and help address practical barriers to attendance. Support practices to prepare for annual health checks by ensuring relevant information, templates and previous actions are available to the clinical team. After clinical review, help coordinate non-clinical actions arising from health action plans, referrals, screening, immunisation, medication reviews or wider wellbeing needs, as directed by an appropriate clinician. Maintain and communicate agreed reasonable-adjustment information so that patients do not have to repeat their needs unnecessarily, while respecting consent and confidentiality. Promote accessible information, including easy-read materials, and check understanding using clear, respectful communication. Escalate clinical, safeguarding, capacity, consent or welfare concerns promptly to the appropriate clinician or safeguarding lead. 2. Support for unpaid carers Work with practices and PCN colleagues to improve the proactive identification and accurate recording of unpaid carers, including young adult carers where appropriate. Support carers to access health checks, vaccinations, wellbeing support, social prescribing, contingency planning and other locally available services, in line with current pathways. Recognise that a person may be both a patient and an unpaid carer and ensure their own health and wellbeing needs are not overlooked. Support appropriate involvement of carers in a patients care while respecting the patients consent, capacity, privacy and right to confidentiality. Identify indicators of carer strain, isolation or breakdown of caring arrangements and escalate concerns through agreed practice and safeguarding processes. Maintain up-to-date information about local carers services and build effective working relationships with relevant organisation. 3. Care coordination and personalised support Act as a consistent, accessible point of contact for allocated patients and carers, within agreed role boundaries. Listen to what matters to the person, identify practical barriers and support agreed personalised care and support planning. Coordinate referrals, appointments and follow-up actions across primary care, community health, mental health, social care, advocacy and voluntary sector services. Support transitions between services and life stages where coordinated primary care input is required. Arrange and support multidisciplinary or multi-agency discussions, prepare information, record agreed actions and track completion. Encourage use of appropriate digital services while providing alternatives for people who are digitally excluded or need additional support. Provide information and signposting in an impartial way and support informed choice. 4. Practice and PCN administration Prepare reports, dashboards and updates for practices and the PCN, ensuring that information is accurate, proportionate and appropriately anonymised or aggregated. Support meetings through agenda preparation, coordination, minute taking and action tracking. Contribute to PCN communications, awareness campaigns and engagement activity relating to learning disabilities and unpaid carers. Support data-quality improvement related to PCN contracts, enhanced services and local priorities. 5. Partnership working and service development Build constructive working relationships with GP practice teams, PCN colleagues, community services, adult social care, carers organisations, advocacy services and voluntary and community sector partners. Help map referral routes and maintain an accurate directory of relevant local services. Seek and use patient and carer feedback to improve accessibility, experience and outcomes. Contribute to audits, quality-improvement activity, service evaluation and the development of new pathways or projects. Identify gaps, duplication, access barriers and health inequalities and raise these with the appropriate PCN lead. Work flexibly across PCN sites and provide reasonable cross-cover for other non-clinical PCN functions where compatible with the role. Collaborative working relationships People with learning disabilities, unpaid carers, families and authorised representatives PCN Clinical Director, Strategy and Transformation Manager, Operations Manager and Digital Facilitator GPs, practice managers, nurses, healthcare assistants and administrative teams Social prescribers, care coordinators, pharmacists and other Additional Roles Reimbursement Scheme colleagues Community learning disability services, mental health services, social care, advocacy and safeguarding teams Local carers organisations, voluntary and community sector services and neighbourhood partners Professional boundaries, consent and safeguarding Work within the limits of competence and seek advice from an appropriate clinician or manager whenever the situation falls outside the role. Follow organisational procedures relating to consent, mental capacity, best-interest decision-making, information sharing and involvement of carers or representatives. Do not make clinical decisions, provide diagnosis or treatment advice, or independently interpret clinical results. Recognise and respond to safeguarding concerns involving adults or children, including concerns about neglect, abuse, coercion, carer stress or breakdown of care arrangements. Use professional curiosity, record concerns clearly and escalate promptly in accordance with local policy. Education, learning and development Complete all organisational mandatory and statutory training required for the role. Complete role-specific learning in learning disability awareness, accessible communication, reasonable adjustments, autism awareness, safeguarding, consent and mental capacity, unpaid carer awareness and personalised care. Participate in induction, supervision, annual appraisal and the development of a personal development plan. Keep knowledge of relevant local services, pathways and good practice up to date and share learning with colleagues. Quality, information governance and confidentiality Contribute to clinical governance, audit, risk management, incident learning and quality-improvement activity within the scope of the role. Maintain complete, accurate and timely records and meet agreed deadlines for reporting and follow-up. Treat all information as confidential and comply with organisational information-governance policies. Process personal data fairly, lawfully and only for authorised purposes, in accordance with the Data Protection Act 2018, UK GDPR and relevant organisational procedures. Share information only where there is a lawful basis, a legitimate need and appropriate authorisation. Health, safety, equality and inclusion Follow health and safety, infection prevention and control, lone-working, incident-reporting and risk-management procedures. Take reasonable care of personal safety and the safety of patients, carers, colleagues and visitors.
Person Specification
Knowledge and Skill
Essential
- Understanding of person-centred care,
- confidentiality, consent, safeguarding and
- professional boundaries.
- Awareness of health inequalities and
- common barriers experienced by people with
- learning disabilities and unpaid carers.
- Understanding of the importance of
- reasonable adjustments and accessible
- communication.
- Excellent verbal and written communication
- skills, with the ability to adapt
- communication to individual needs.
- Strong organisation, prioritisation, time
- management and follow-up skills.
- Ability to build trusting relationships while
- maintaining professional boundaries.
- Ability to handle sensitive conversations with
- empathy, patience and diplomacy.
- Ability to recognise risk or deterioration and
- escalate concerns appropriately.
- Ability to work independently within agreed
- protocols and contribute effectively to a
- team.
- Ability to collect, record and present
- information accurately.
- Proactive, flexible and solutions-focused
- approach.
Desirable
- Knowledge of annual health checks and
- health action plans for people with
- learning disabilities.
- Knowledge of local learning disability,
- carers, social care, advocacy and
- voluntary sector services.
- Awareness of mental capacity
- principles and information-sharing
- considerations.
- Experience producing accessible or
- easy-read information.
- Quality-improvement, audit or service
- evaluation skills.
- Experience engaging people who are
- less likely to access services.
Experience
Essential
- At least two years experience in health,
- social care, education, community services
- or another support role involving direct
- contact with people, families or carers, in a
- paid or voluntary capacity.
- Experience of working within a
- multidisciplinary or multi-agency
- environment.
- Experience of maintaining accurate records,
- coordinating activity and following up
- actions.
- Experience of supporting people who may be
- vulnerable or experience barriers to
- accessing services.
Desirable
- Experience in primary care or the NHS.
- Experience supporting people with
- learning disabilities and/or unpaid
- carers.
- Experience of call and recall, caseload
- administration or care navigation.
- Experience using EMIS or another
- clinical record system.
Other Requirements
Essential
- Able to travel efficiently between PCN
- practices and other local venues.
- Able to work flexibly in response to service
- needs, within contracted hours.
Desirable
- Ability to undertake occasional
- community or home visits in
- accordance with policy and risk
- assessment.
Demonstration of PCN Values
Essential
- Commitment to patient-centred care, health
- equity, dignity and respect.
- Inclusive and non-judgemental approach.
- Reliable, accountable and able to maintain
- confidentiality.
- Commitment to collaborative working and
- continuous improvement.
Qualifications
Essential
- Good standard of general education,
- including English and mathematics at GCSE
- grade C/4 or equivalent.
- Competent in Microsoft Outlook, Word and
- Excel and confident using digital systems.
- Willingness to complete mandatory and role
- specific training.
Desirable
- Care coordination or personalised care
- training recognised by the Personalised
- Care Institute.
- Training in learning disability
- awareness, autism, accessible
- communication, mental capacity or
- unpaid carer support.
Person Specification
Knowledge and Skill
Essential
- Understanding of person-centred care,
- confidentiality, consent, safeguarding and
- professional boundaries.
- Awareness of health inequalities and
- common barriers experienced by people with
- learning disabilities and unpaid carers.
- Understanding of the importance of
- reasonable adjustments and accessible
- communication.
- Excellent verbal and written communication
- skills, with the ability to adapt
- communication to individual needs.
- Strong organisation, prioritisation, time
- management and follow-up skills.
- Ability to build trusting relationships while
- maintaining professional boundaries.
- Ability to handle sensitive conversations with
- empathy, patience and diplomacy.
- Ability to recognise risk or deterioration and
- escalate concerns appropriately.
- Ability to work independently within agreed
- protocols and contribute effectively to a
- team.
- Ability to collect, record and present
- information accurately.
- Proactive, flexible and solutions-focused
- approach.
Desirable
- Knowledge of annual health checks and
- health action plans for people with
- learning disabilities.
- Knowledge of local learning disability,
- carers, social care, advocacy and
- voluntary sector services.
- Awareness of mental capacity
- principles and information-sharing
- considerations.
- Experience producing accessible or
- easy-read information.
- Quality-improvement, audit or service
- evaluation skills.
- Experience engaging people who are
- less likely to access services.
Experience
Essential
- At least two years experience in health,
- social care, education, community services
- or another support role involving direct
- contact with people, families or carers, in a
- paid or voluntary capacity.
- Experience of working within a
- multidisciplinary or multi-agency
- environment.
- Experience of maintaining accurate records,
- coordinating activity and following up
- actions.
- Experience of supporting people who may be
- vulnerable or experience barriers to
- accessing services.
Desirable
- Experience in primary care or the NHS.
- Experience supporting people with
- learning disabilities and/or unpaid
- carers.
- Experience of call and recall, caseload
- administration or care navigation.
- Experience using EMIS or another
- clinical record system.
Other Requirements
Essential
- Able to travel efficiently between PCN
- practices and other local venues.
- Able to work flexibly in response to service
- needs, within contracted hours.
Desirable
- Ability to undertake occasional
- community or home visits in
- accordance with policy and risk
- assessment.
Demonstration of PCN Values
Essential
- Commitment to patient-centred care, health
- equity, dignity and respect.
- Inclusive and non-judgemental approach.
- Reliable, accountable and able to maintain
- confidentiality.
- Commitment to collaborative working and
- continuous improvement.
Qualifications
Essential
- Good standard of general education,
- including English and mathematics at GCSE
- grade C/4 or equivalent.
- Competent in Microsoft Outlook, Word and
- Excel and confident using digital systems.
- Willingness to complete mandatory and role
- specific training.
Desirable
- Care coordination or personalised care
- training recognised by the Personalised
- Care Institute.
- Training in learning disability
- awareness, autism, accessible
- communication, mental capacity or
- unpaid carer support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Havering Health Ltd
Address
Hornchurch Healthcare
Romford
Essex
RM11 1AX
United Kingdom
Employer's website
Employer details
Employer name
Havering Health Ltd
Address
Hornchurch Healthcare
Romford
Essex
RM11 1AX
United Kingdom
Employer's website
Apply Now
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Posted 23 day(s) ago
Reference: 2371819
Job summary
Cuffley and Goffs Oak Medical Practice is seeking an enthusiastic and motivated clinical pharmacist to join our practice team. The position is part-time for three days a week - ideally Mondays, Wednesdays and Fridays.
This is an exciting opportunity to work in a patient-facing role within general practice, supporting medicines optimisation, improving patient outcomes and contributing to high quality care.
Main duties of the job
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
About us
We are a large practice, based over two sites (just one mile apart) which are Valley View Health Centre and Cuffley Village Surgery - collectively known as Cuffley and Goffs Oak Medical Practice. We provide care to over 13,500 patients.
We have a happy, established team that consists of GPs, nurses and HCAs who are all supported by an experienced and organised admin team. We are also joined regularly and supported by colleagues from our PCN. We use Ardens templates, Accurx and SystmOne.
Details
Date posted
29 September 2026
Pay scheme
Other
Salary
Depending on experience - depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
29894-1
Job locations
Goffs Lane
Goffs Oak
Cuffley
Herts
EN7 5ET
United Kingdom
Job description
Job responsibilities
The main responsibilities of the role include:
- Clinically assessing and treating patients, using expert knowledge of medicines, for specific disease areas;
- Providing specialist expertise in the use of medicines and medicine information (e.g. side-effects, dosage);
- Providing pharmaceutical medication review and health education advice to patients, by face-to-face, telephone or notes-based review, as agreed with the practice;
- Providing leadership on person-centred medicines optimisation and quality improvement;
- Contributing to public health campaigns, including flu vaccinations, childhood immunisation and adult immunisation programmes;
- Processing specialist treatment letters;
- Supporting practice dispensary;
- Processing hospital medication discharge letters;
- Acting as a key contact, for all medication related queries;
- Supporting improvements in clinical care, through practice-based audits and implementing change;
- Running clinics where medicines are the main interventions
- Conducting care-planning, including: mental health, admission avoidance schemes and end-of-life patients.
- Undertaking minor ailments triage and directing patients, based on clinical need;
- Capturing relevant patient health information at all consultations including contributing to the quality outcomes framework;
- Monitoring patients with complex, long-term conditions such as hypertension, diabetes and COPD, ensuring that medication is optimised, titrated, monitored and complied with;
- Providing clinical advice and expertise on medication;
- Establishing ongoing professional relationships with individual patients;
- Liaising with other providers, such as secondary care, community pharmacy and care or nursing homes, as necessary, to ensure the safe transfer of care;
- Delivering on and/or overseeing relevant aspects of the PCN Directed Enhanced Service (DES).
- Taking a central role in the clinical aspects of shared-care protocols, clinical research with medicines and liaison with specialist pharmacists;
- Managing the repeat prescribing reauthorisation process, by reviewing requests for repeat prescriptions and medicines reaching review dates;
- Reviewing prescribing against local and national targets, and engaging with the wider prescribing team to rectify any issues.
Job description Job responsibilities The main responsibilities of the role include: Clinically assessing and treating patients, using expert knowledge of medicines, for specific disease areas; Providing specialist expertise in the use of medicines and medicine information (e.g. side-effects, dosage); Providing pharmaceutical medication review and health education advice to patients, by face-to-face, telephone or notes-based review, as agreed with the practice; Providing leadership on person-centred medicines optimisation and quality improvement; Contributing to public health campaigns, including flu vaccinations, childhood immunisation and adult immunisation programmes; Processing specialist treatment letters; Supporting practice dispensary; Processing hospital medication discharge letters; Acting as a key contact, for all medication related queries; Supporting improvements in clinical care, through practice-based audits and implementing change; Running clinics where medicines are the main interventions Conducting care-planning, including: mental health, admission avoidance schemes and end-of-life patients. Undertaking minor ailments triage and directing patients, based on clinical need; Capturing relevant patient health information at all consultations including contributing to the quality outcomes framework; Monitoring patients with complex, long-term conditions such as hypertension, diabetes and COPD, ensuring that medication is optimised, titrated, monitored and complied with; Providing clinical advice and expertise on medication; Establishing ongoing professional relationships with individual patients; Liaising with other providers, such as secondary care, community pharmacy and care or nursing homes, as necessary, to ensure the safe transfer of care; Delivering on and/or overseeing relevant aspects of the PCN Directed Enhanced Service (DES). Taking a central role in the clinical aspects of shared-care protocols, clinical research with medicines and liaison with specialist pharmacists; Managing the repeat prescribing reauthorisation process, by reviewing requests for repeat prescriptions and medicines reaching review dates; Reviewing prescribing against local and national targets, and engaging with the wider prescribing team to rectify any issues.
Person Specification
You will be a qualified pharmacist with strong experience within primary care and have the following skills and qualifications:
Essential
- Completion of a degree in pharmacy;
- Current UK professional registration, with the General Pharmaceutical Council (GPhC);
- Post-qualification experience in pharmacy (hospital, primary care or community), or working towards obtaining this;
- Qualified independent prescriber;
- Member of the Royal Pharmaceutical Society (RPS);
- Awareness of the breadth of common acute and long-term conditions that are likely to be seen in a general medical practice;
- Ability to demonstrate general pharmaceutical skills and knowledge in core areas;
- Ability to plan, manage, monitor, advise and review general care plans for patients with long-term conditions;
- Ability to demonstrate accountability for delivering professional expertise and direct service provision as an individuals;
- Ability to recognise priorities when problem-solving and identify deviations from normal patterns, referring to seniors or GPs with confidence, when appropriate;
- Ability to follow legal, ethical, professional and organisational policies, procedures and codes of conduct;
- Ability to assist patients in decisions about prescribed medicines and supporting adherence as per NICE guidance;
- Non-judgemental attitude and ability to be flexible and adaptable;
- Self-motivated with excellent communication skills;
- Understand the need for patient confidentiality.
Person Specification You will be a qualified pharmacist with strong experience within primary care and have the following skills and qualifications: Essential Completion of a degree in pharmacy; Current UK professional registration, with the General Pharmaceutical Council (GPhC); Post-qualification experience in pharmacy (hospital, primary care or community), or working towards obtaining this; Qualified independent prescriber; Member of the Royal Pharmaceutical Society (RPS); Awareness of the breadth of common acute and long-term conditions that are likely to be seen in a general medical practice; Ability to demonstrate general pharmaceutical skills and knowledge in core areas; Ability to plan, manage, monitor, advise and review general care plans for patients with long-term conditions; Ability to demonstrate accountability for delivering professional expertise and direct service provision as an individuals; Ability to recognise priorities when problem-solving and identify deviations from normal patterns, referring to seniors or GPs with confidence, when appropriate; Ability to follow legal, ethical, professional and organisational policies, procedures and codes of conduct; Ability to assist patients in decisions about prescribed medicines and supporting adherence as per NICE guidance; Non-judgemental attitude and ability to be flexible and adaptable; Self-motivated with excellent communication skills; Understand the need for patient confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Primary Care Careers
Address
Goffs Lane
Goffs Oak
Cuffley
Herts
EN7 5ET
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Goffs Lane
Goffs Oak
Cuffley
Herts
EN7 5ET
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
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Posted 1 month(s) ago
Reference: 2351489
Job summary
We are looking for a motivated Health Care Assistant to join our nursing team
The post-holder will deliver high-quality, care to our patients, working alongside and under the support of our nursing and wider practice team.
Main duties of the job
Undertake new patient health checks
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Carry out BMI checks as directed
Act as a chaperone as required
Undertake phlebotomy
Support infection control
Maintain accurate clinical records using appropriate coding systems
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during Minor Ops clinics as required
Ensure clinical rooms are adequately stocked and prepared for each session
Work collaboratively within the multidisciplinary team MDT and wider PCN
Recognise clinical boundaries and refer appropriately to GPs or other professionals
Support the delivery of QOF targets and enhanced services
About us
We are a small practice with 5,400 patients
You will be working in a friendly team with Salaried GPs, GP Registrars, ANP, Practice Nurses, Nursing Associate and HCA and Admin /Reception staff.
Details
Date posted
18 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working
Reference number
A3794-26-0002
Job locations
Thomas Street
Lindley
Huddersfield
West Yorkshire
HD3 3JD
United Kingdom
Job description
Job responsibilities
The successful candidate will
Undertake new patient health checks
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Carry out BMI checks as directed
Act as a chaperone as required
Undertake phlebotomy
Support infection control standards
Maintain accurate clinical records using appropriate coding systems
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during Minor Ops clinics as required
Ensure clinical rooms are adequately stocked and prepared for each session
Work collaboratively within the multidisciplinary team MDT and wider PCN
Recognise clinical boundaries and refer appropriately to GPs or other professionals
Support the delivery of QOF targets and enhanced services
Job description
Job responsibilities
The successful candidate will
Undertake new patient health checks
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Carry out BMI checks as directed
Act as a chaperone as required
Undertake phlebotomy
Support infection control standards
Maintain accurate clinical records using appropriate coding systems
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during Minor Ops clinics as required
Ensure clinical rooms are adequately stocked and prepared for each session
Work collaboratively within the multidisciplinary team MDT and wider PCN
Recognise clinical boundaries and refer appropriately to GPs or other professionals
Support the delivery of QOF targets and enhanced services
Person Specification
Qualifications
Essential
- Essential
- Completion of HCA Care Certificate
- Competence in core skills, phlebotomy, blood pressure monitoring, ECG recording
- Ability to work within a team
- Strong communication and interpersonal skills
Desirable
- Experience working as a Health Care Assistant in Primary Care
- Understanding of safeguarding and clinical governance
- IT proficiency and ability to maintain accurate clinical records
Experience
Desirable
- Experience working as a Health Care Assistant in Primary Care
Person Specification
Qualifications
Essential
- Essential
- Completion of HCA Care Certificate
- Competence in core skills, phlebotomy, blood pressure monitoring, ECG recording
- Ability to work within a team
- Strong communication and interpersonal skills
Desirable
- Experience working as a Health Care Assistant in Primary Care
- Understanding of safeguarding and clinical governance
- IT proficiency and ability to maintain accurate clinical records
Experience
Desirable
- Experience working as a Health Care Assistant in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lindley Village Surgery
Address
Thomas Street
Lindley
Huddersfield
West Yorkshire
HD3 3JD
United Kingdom
Employer's website
https://www.lindleyvillagesurgery.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lindley Village Surgery
Address
Thomas Street
Lindley
Huddersfield
West Yorkshire
HD3 3JD
United Kingdom
Employer's website
https://www.lindleyvillagesurgery.nhs.uk/ (Opens in a new tab)
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Posted 1 month(s) ago
Reference: A2800-26-0000
Job summary
This is an excellent opportunity for an experienced receptionist looking for their next challenge. Successful candidates will be joining a well-respected organisation and contributing to the excellent standard of care that our services offer. Experience working in general practice is desired but not essential.
Situated on the outskirts of Derby City, we have 12500 patients, provide services from one purpose-built site, and utilise the clinical system SystmOne.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Must be able to work a variety of shifts Monday to Friday between the hours of 7.30 am and 8.00 pm, you must also be available to cover scheduled over time and last minute staff absence.
About us
Village Surgery rated Good with Outstanding features by the Care Quality Commission is a large, well-led, innovative training practice, with a focus on the highest quality of care for our patients.
Details
Date posted
14 September 2026
Pay scheme
Other
Salary
£12.71 an hour Inline with living wage
Contract
Permanent
Working pattern
Part-time
Reference number
A2800-26-0000
Job locations
Browning Street
Derby
Derbyshire
DE23 8AL
United Kingdom
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clinical support
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clinical support
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Strong IT skills, including audio typing
- Competent in the use of Office and Outlook
- Clinical System Knowledge - Systmone
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Strong IT skills, including audio typing
- Competent in the use of Office and Outlook
- Clinical System Knowledge - Systmone
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Village Surgery
Address
Browning Street
Derby
Derbyshire
DE23 8AL
United Kingdom
Employer's website
Employer details
Employer name
Village Surgery
Address
Browning Street
Derby
Derbyshire
DE23 8AL
United Kingdom
Employer's website
Apply Now
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Posted 1 month(s) ago
Reference: A0452-26-0003
Job summary
Social prescribers support patients with various physical and mental health conditions by connecting them into community services, groups, activities and other pursuits.
They:
- Promote prevention & lifestyle changes
- Engage with patients and connect them to a wide range of community groups and services, activities and other pursuits
- Take a holistic approach for patients with chronic diseases
- Support patients with common mood disorders to access available services
- Bereavement support, providing practical guidance and signposting them to an appropriate bereavement services where necessary
- Promote and raise awareness of the social prescribing service within the practices and community organisations
Main duties of the job
Our SPLWs have a variety of duties, that include:
Working with patients to coproduce a simple and tailored action plan suited to their priorities, interests and motivations and designed to recover their health and overcome any barriers to success.
Maintaining excellent community knowledge and undertaking research to identify the best services, groups, activities and other pursuits for a person's specific needs and goals.
Encouraging people to take independent steps to improve their wellbeing.
Facilitating new and innovative solutions to complex situations as well as common barriers faced by people using the service.
Working as part of the PCN multi-disciplinary teams across allocated PCNs taking part in meetings, promoting the service to colleagues, providing advice and allocating time to each practice.
Effectively managing a varied caseload of clients, ensuring that all quality and monitoring standards are met and that performance information is provided within the required timescales.
Following up patients who have been referred for a 2 week wait cancer referral to ensure that they have support in place and are helped to manage any risk factors they may have.
Working with patients and their families with identified safeguarding issues to identify and address their needs
About us
MWEB PCN is a Primary Care Network comprising of Moulton Surgery, Woodview Medical Centre, Kingsthorpe Medical Centre, Denton Village Surgery and Wootton Medical Centre.
We provide services to over 40000 patients in and around Northampton.
Details
Date posted
09 September 2026
Pay scheme
Other
Salary
£24,128 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A0452-26-0003
Job locations
Denton Village Surgery
Orchard Lane
Denton
Northampton
NN7 1HT
United Kingdom
Job description
Job responsibilities
Our Social Prescribing Link Workers support a wide range of patients, both those referred in by GPs, Nurses and other practice staff as well as people who request support.
The patients are at the heart of our service. We give them time to talk and explore the non-medical issues that are impacting their wellbeing, including the wider determinants of health such as housing, finance and employment.
We use solution focused techniques such a motivational interviewing to help people identify what matters most to them, before coproducing a simple action plan.
With this plan in place, we use our community knowledge to link people to the most appropriate services, supporting them to access them and to move towards independence.
Organisational Responsibilities
At all times adhere to PCN and practice policies and procedures, with specific reference to:
- Confidentiality: always ensure confidentiality, only releasing confidential information obtained during employment to those acting in an official capacity.
- Data Protection Act and Information Governance: to comply with the requirements of the Data Protection Act and General Data Protection Regulations (GDPR) all policies and procedures relating to Information Governance and security of data.
- Equal Opportunities and Diversity: to ensure that all service users, their partners, colleagues both within NHS and other partner organisations are treated as individuals by following PCNs Equality and Diversity Policy.
- Health and Safety: to ensure you comply at all times with the requirements of the Health and Safety regulations and PCNs Health and Safety Policy and Procedures. You are responsible for taking reasonable care with regard to yourself as well as any colleague, client or visitor who might be affected by an act or failure to act by yourself.
- Quality Assurance: to ensure all activities are managed in a way that supports NHSs Quality Assurance systems.
- Safeguarding: Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and contributing to practice safeguarding meetings where required.
- Lone Working: to work in accordance with the PCNs Lone Working policy and procedures.
- At all times adhere to contract requirements, relevant legislation, good practice.
- Participate in the organisational planning processes and contribute to the establishment of PCNs clinical strategy.
- To participate in regular team meetings, reflective sessions, supervision and support.
Job description
Job responsibilities
Our Social Prescribing Link Workers support a wide range of patients, both those referred in by GPs, Nurses and other practice staff as well as people who request support.
The patients are at the heart of our service. We give them time to talk and explore the non-medical issues that are impacting their wellbeing, including the wider determinants of health such as housing, finance and employment.
We use solution focused techniques such a motivational interviewing to help people identify what matters most to them, before coproducing a simple action plan.
With this plan in place, we use our community knowledge to link people to the most appropriate services, supporting them to access them and to move towards independence.
Organisational Responsibilities
At all times adhere to PCN and practice policies and procedures, with specific reference to:
- Confidentiality: always ensure confidentiality, only releasing confidential information obtained during employment to those acting in an official capacity.
- Data Protection Act and Information Governance: to comply with the requirements of the Data Protection Act and General Data Protection Regulations (GDPR) all policies and procedures relating to Information Governance and security of data.
- Equal Opportunities and Diversity: to ensure that all service users, their partners, colleagues both within NHS and other partner organisations are treated as individuals by following PCNs Equality and Diversity Policy.
- Health and Safety: to ensure you comply at all times with the requirements of the Health and Safety regulations and PCNs Health and Safety Policy and Procedures. You are responsible for taking reasonable care with regard to yourself as well as any colleague, client or visitor who might be affected by an act or failure to act by yourself.
- Quality Assurance: to ensure all activities are managed in a way that supports NHSs Quality Assurance systems.
- Safeguarding: Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and contributing to practice safeguarding meetings where required.
- Lone Working: to work in accordance with the PCNs Lone Working policy and procedures.
- At all times adhere to contract requirements, relevant legislation, good practice.
- Participate in the organisational planning processes and contribute to the establishment of PCNs clinical strategy.
- To participate in regular team meetings, reflective sessions, supervision and support.
Person Specification
Experience
Essential
- Experience of working with resilience with people who have care or support needs either in a paid or voluntary capacity
- Excellent communication and interpersonal skills which can be tailored to meet the needs of different audiences
- Ability to forge and develop excellent partnership working practices across a wide range of sectors and disciplines
- Ability to understand peoples diverse and complex needs and use a strengths based approach to meet these needs by linking them to other services
- Ability to work independently within a target-driven and time-limited system, dealing with issues pragmatically and through brief interventions
- A commitment to improving peoples wellbeing through practical community based interventions
- Ability to work flexibly and independently flexing in relation to peoples demands and the requirements of a new and developing team
- A current UK driving license and access to a vehicle
- Excellent IT skills
- Ability to effectively manage a varied caseload, creating action plans, providing support and working towards independence
- A knowledge of social prescribing and its benefits to recipients, the NHS and the wider community
- Experience and confidence using strengths based assessments, support planning and motivational interviewing techniques
Person Specification
Experience
Essential
- Experience of working with resilience with people who have care or support needs either in a paid or voluntary capacity
- Excellent communication and interpersonal skills which can be tailored to meet the needs of different audiences
- Ability to forge and develop excellent partnership working practices across a wide range of sectors and disciplines
- Ability to understand peoples diverse and complex needs and use a strengths based approach to meet these needs by linking them to other services
- Ability to work independently within a target-driven and time-limited system, dealing with issues pragmatically and through brief interventions
- A commitment to improving peoples wellbeing through practical community based interventions
- Ability to work flexibly and independently flexing in relation to peoples demands and the requirements of a new and developing team
- A current UK driving license and access to a vehicle
- Excellent IT skills
- Ability to effectively manage a varied caseload, creating action plans, providing support and working towards independence
- A knowledge of social prescribing and its benefits to recipients, the NHS and the wider community
- Experience and confidence using strengths based assessments, support planning and motivational interviewing techniques
Employer details
Employer name
WOODVIEW MEDICAL CENTRE
Address
Denton Village Surgery
Orchard Lane
Denton
Northampton
NN7 1HT
United Kingdom
Employer's website
https://www.woodviewmedicalcentre.co.uk (Opens in a new tab)
Employer details
Employer name
WOODVIEW MEDICAL CENTRE
Address
Denton Village Surgery
Orchard Lane
Denton
Northampton
NN7 1HT
United Kingdom
Employer's website
https://www.woodviewmedicalcentre.co.uk (Opens in a new tab)
Apply Now
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