Job description

Job responsibilities

For full details regarding this role, please refer to the attached job description and person specification.

For more details or an informal chat, please contact Anna Redpath via the contact details below.

Person Specification

Clinical

Essential

• Clinical Experience 2 years minimum
• Clinical Knowledge
• NMC registration

Desirable

• Community Nursing experience
• Acute clinical experience
• Health Assessment Module

Education

Essential

• Health Assessment Module

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Barker Unit, Haywood Hospital

High Lane

Burslem, Stoke-On-Trent

ST6 7AG

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Working as a Bank Healthcare Support Worker in a variety of wards / departments within the hospital setting.

Carry out assigned tasks involved with direct patient care whilst maintaining the privacy and dignity of patients. This will be whilst demonstrating excellent care, compassion and communication, and in support of and supervised by a Registered Nurse or Nursing Associate, incorporating:

Continence Management

Nutrition & Hydration

Undertaking and recording of Vital Signs

Moving & Handling of patients to support independence

Infection Prevention and Control

Safeguarding of adults and children.

See full job description for full details

Person Specification

Attitude, Behaviour and Values

Essential

• Always puts patients first, Customer service focus, Willing and able to take personal responsibility, Demonstrates passion for excellence, Seeks out and takes opportunities for improving the service offered, Takes pride in their work and their team, Flexible in their attitudes and behaviours to support team working and delivery of objectives, Respects, values and cares for others, Supports learning and development of self and others, Supports and promotes equality, diversity and inclusion

Experience

Essential

• A minimum of six to twelve months continuous and recent employment as a Health Care Support Worker in a relevant care setting

Desirable

• NHS experience

Skills

Essential

• Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: Effective communication, Required IT skills, Caring and Compassionate, Empathy and understanding, Ability to provide excellent patient centred care, Inclusivity, Excellent time management, Team worker, Ability to prioritise appropriately, Ability to advocate for others as required

Qualifications

Essential

• Level 2 English and Maths
• Care Certificate achieved in NHS or willing to complete within six months

Desirable

• Health and Social Care Level 3

Knowledge

Essential

• oTrust vision, values and behaviours and strategic objectives oUnderstanding of the role of the Bank Healthcare Support Worker in the hospital setting.

Desirable

• Basic knowledge of how the NHS works

Other requirements

Essential

• oAble to demonstrate that you are honest, reliable and trustworthy oTreat patients, visitors, colleagues with respect oAbility to travel between Trust sites oAbility to be flexible to meet the needs of the patients, the team, the service and the Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

St Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

United Kingdom

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What we offer:

• Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Next steps

This vacancy will close at 23:59pm on 4 October 2026.

The assessment process for this role may likely include a single interview assessment. Interviews are anticipated to be held week commencing 12 October 2026– subject to confirmation.

Person Specification

Qualifications

Essential

• Specialist knowledge in the field of IT technology, plus significant relevant experience.
• MBA / Management / Marketing masters or equivalent experience.
• Demonstrate commitment to own Continued Professional Development (CPD).

Experience

Essential

• Extensive experience of managing a multi million pound budget.
• Practical success in interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels.
• Proven ability to challenge and remove any unnecessary barriers to service delivery.
• Practical success in interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels
• Substantial experience in a senior marketing management role.
• Extensive project management/lead experience, coupled with a specialist understanding of project management techniques.
• Substantial experience of developing and implementing large-scale IT projects.
• Substantial experience of managing a multitude of projects concurrently.
• Demonstrable experience of implementing successful projects.
• Experience of managing in a strongly customer-orientated environment.
• Experience of developing and presenting business cases.
• Experience of dealing with conflict management.
• Extensive experience across all forms of marketing media.
• Experience of managing external agencies.
• Extensive knowledge and experience of change and risk management.
• Experience of managing a wide range of external stakeholders.
• Breadth of knowledge required across many concepts; HR, financial and managerial.

Employer details

Employer name

NHS Blood and Transplant

Address

England

Capitol Way, Dodworth

Barnsley

United Kingdom

S75 3FG

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be highly organised, IT literate, and able to demonstrate excellent attention to detail, particularly in record-keeping. Strong interpersonal and empathetic communication skills are essential, as the role involves supporting patients from diagnosis and throughout their cancer journey.

Applicants should have previous experience in a patient-facing or public-facing role, along with an understanding of cancer care or long-term health conditions. You will be proactive, adaptable, and able to work effectively with a wide range of colleagues.

In return, you will become a valued member of the cancer services team, with access to peer support from a network of experienced Macmillan Cancer Care Coordinators. This post provides an excellent opportunity to develop your skills and explore future career progression within the NHS.

Person Specification

Knowledge, Skills & Aptitudes

Essential

• Good interpersonal skills
• Ability to work independently
• Self-motivated
• Uses own initiative
• Competent in use of Microsoft Outlook, Word and Internet Explorer
• Ability to evidence/demonstrate key values and excellent behaviours in line with the Trust framework:

Desirable

• Motivated and resourceful

Previous Experience

Essential

• Previous acute hospital experience.
• Experience of multi professional working
• Experience using IT systems

Desirable

• Able to demonstrate "evidence" of working within the multi-disciplinary team
• Previous cancer pathway experience

Qualifications

Essential

• NVQ Level 3 or equivalent level of demonstrable experience, plus additional short courses or training to diploma level or equivalent

Specific Requirements

Essential

• Flexibility attitude and approach to work
• Ability to deal with emotional situations
• Ability to prioritise and work under pressure
• Ability to travel independently to enable work anywhere within ULHT area when required
• Demonstrates a person centred approach to care
• Physically able to access and function in a variety of locations

Desirable

• Good understanding of the national drivers for cancer within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Frankley PTS

Frankley Industrial Estate

Tay Road

Frankley

Birmingham

B45 0LD

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Gloucestershire Health & Care Services deliver community health & social care services for adults & older people via a model of locality-based cluster teams. Each of the clusters consist of Nursing, Therapy and Reablement Teams working closely alongside social work professionals to provide support to people within their own homes and within bed based reablement units. We work closely with GPs, local communities, acute and community hospital(s) and other partners to enable people to live as independently and for as long as possible within their own home.

We are a clinically led organisation where individuals are valued for their unique professional contribution to ensuring best patient care. Continuing Professional Development is a key priority and we actively promote and develop the broadening roles that Physiotherapists and Allied Health Professionals are able to contribute. We have an extensive range of Advanced Practitioners, Clinical Specialists, Professional Leads and Non-Medical Prescribers across a wide range of specialisms that actively support clinical colleagues within our organisation. Our well established, structured Clinical Supervision and In-Service Training programmes contribute to the learning culture which develops and challenges thinking and practice.

Person Specification

Qualifications

Essential

• GCSE English & Maths Grade C or above or equivalent
• NVQ 3 or working towards or, can demonstrate experience to that level

Experience

Essential

• Evidence of working as part of a team
• Experience of communicating over the telephone
• Proven ability to work unsupervised and manage working time effectively
• Ability to remain calm under pressure and deal with competing demands
• Evidence of good interpersonal skills

Professional Knowledge

Essential

• Evidence of willingness and ability to learn new skills

Desirable

• Understanding and comprehensive use of Electronic records and the local system for patient records (SystmOne), including writing/typing appropriate paperwork on the system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Edward Jenner Court

Pioneer Avenue

Gloucester

GL3 4AW

United Kingdom

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Job description

Job responsibilities

Operate communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals and WMAS operational staff taking patient demographics and a full presenting history.

Inputting details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.

Ensure the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required.

Make outbound calls to other professionals and the general public adhering to working practices and protocols. These include: contacting relatives; querying other professionals; communicating with hospitals; arranging breakdown recovery for ambulances and reporting incidents to other emergency services.

Support the achievement of agreed National and Trust standards of service.

In conjunction with first line management ensure that patient movement is co-ordinated and that a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximise the effective use of available resources.

Report to first line management on the performance of operational staff in the delivery of the Service.

Through the process of planning/control, allocate and re-assign where necessary journeys to operational staff working for the Non-Emergency Service using a high-level of organisational skill.

Receive and process sickness and fitness notifications from all Operational and Control staff.

Handle calls from Drivers regarding their work and shift arrangements.

Ensure that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines.

Assist first line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.

Attend training courses, which are required to maintain professional knowledge and keep up to date with changing procedures and protocols.

Train new Call Takers on the telephone and computer system.

Identify and report IT related problems on computer software and workstations.

Undertake administration duties when required, including filing, faxing and photocopying.

Any other duties consistent with role

Person Specification

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Experience

Essential

• Recent extensive Customer Care experience
• Working as part of a team co-ordinating the work of others
• Previous experience of working in a Control Centre environment or equivalent
• Experience of pressurised working environment

Qualifications

Essential

• Minimum 5 GCSEs at Grade C/4 or above including English or equivalent
• Successful completion of entrance assessments
• Willing to undertake required in-house training
• Completion of the Educare Training Programme within six months of commencing with the Trust

Skills and Knowledge

Essential

• Advanced Keyboard skills
• Computer literate
• Excellent communication skills, empathetic, tactful and diplomatic
• The ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with callers.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Warrington PTS

Unit 4 Eagle Park

Warrington

Cheshire

WA2 8JA

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Carry out required vehicle and equipment checks.

Be prepared to work flexibly to ensure patients are moved in a timely, safe and dignified manner

Work within Contract Specific Quality Standards and ensure a high level of customer care (These standards vary from contract to contract and will be available at your base)

Ensure effective communication with the Control Centre, by telephone or electronic means

Transfer patients using equipment and skills specific to individual needs

Provide effective care to patients, appropriate to their requirements using available equipment.

Transport patients safely and considerately this will include pre-planned and ad-hoc journeys.

Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

Maintain full and accurate records and reports, including Patient Transport Records, Accident Reports, and Incident Reports etc. These may be both paper and electronic.

Ensure vehicles and equipment are kept in states of cleanliness and readiness.

Undertake required training to maintain acceptable standards and quality of care.

Maintain a current valid driving licence.

Adhere to corporate Instructions and Policies, Operational Instructions, Clinical Protocols, Quality Procedures and other verbal or written instructions.

Perform other tasks in keeping with the post as required by supervisory staff and managers.

The above are the core duties and responsibilities. There may be other duties that are required for individual contracts. These will be explained at interview

Person Specification

Base Location

Desirable

• Please state in words the location(s) you wish to be considered for (Wolverhampton, Gravelly or Sandwell)

Qualifications

Essential

• Good standard of Education minimum of 3 GCSEs (or equivalent) at Grade C/4 or above to include English or be willing to undertake a level 2 qualification whilst in post within the first 12 months of the role
• Must be willing to undertake any training as required by the Trust.

Experience

Essential

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles
• Lifting & Handling (manual handling) experience

Visa Status

Essential

• Must be able to work in the UK without the need for a Visa or Sponsorship

Skills and Knowledge

Essential

• Good communication skills both verbally & in writing
• Full UK manual driving licence showing no more than 3 penalty points

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

Address

Sandwell PTS

Kelvin Way

West Bromwich

B70 7TP

United Kingdom

Employer's website

https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system i.e. make / cancel / rearrange appointments via the clinical system

Processing of new and temporary registrations, patient discharges and all associated patient information as required ensuring accuracy and timely completion.

Scan patient medical records, results and letters as required.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost and support patients to the correct services as advised and/or as per pre-determined pathways.

Ensure patient information is always up to date and accurate.

Greet patients and visitors arriving at the reception desk, ensuring they have checked in. As appropriate ensure support is required in these tasks.

Observe patients and visitors in the waiting room and alert an appropriate member of staff to any concerns or issues. This includes any wellbeing and security concerns.

Ensure the waiting and reception areas are kept tidy and that information displayed is up to date. Updating noticeboards with regular health promotions.

Ensure effective communications, regularly updating the Team Leader of any issues.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Always ensure confidentiality and professionalism with patients, visitors and colleagues.

Assist in maintaining the safety of staff, patients and visitors.

Always maintain a clean, tidy and effective working area, ensuring compliance with the Surgerys clear desk policy at the end of each working day. This includes wiping down workstation to maintain infection, prevention and control standards.

Carry out any other duties as reasonably requested by colleagues.

Manage all queries as necessary in an efficient and timely manner.

Support colleagues throughout the surgery with general tasks as requested and appropriate

Secondary Responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

Partake in audit as directed.

Provide cross cover during planned and unplanned absences.

Arrange and take minutes at meetings as required and appropriate.

Raise orders for surgery consumables such as toners, hand towels etc. as instructed and required.

Complete opening and closing procedures in accordance with the duty rota.

Support the OM with regular premises checks such as fire alarm testing and water testing as required.

From time to time, individuals may be asked to take on tasks or projects outside their core responsibilities. We see this as an opportunity for individuals to broaden their skills, collaborate with different teams, and contribute to our shared success. These additional duties will always be reasonable, aligned with the individuals role, and designed to support both professional growth and the needs of the business.

Person Specification

Experience

Essential

• Experience of working with the public
• Experience of carrying out administrative duties to a high standard
• Experience of delivering excellent customer service

Desirable

• Experience of working within a healthcare setting.

Qualifications

Essential

• Educated to GCSE level or equivalent, with GCSE Mathematics & English (Min of Grade 4/C or above) or equivalent.

Desirable

• NVQ level 2 (or equivalent) in job related subjects such as Customer Service or Business Administration.

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills

Desirable

• Working knowledge of Total Triage or a similar IT system
• Working knowledge of EMIS / Systmone / Vision user skills
• Advanced proficiency with healthcare IT systems and software

Additional Criteria

Essential

• Able to reliably comute to work without reliance upon public transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sharnbrook Surgery

Address

Templars Way

Sharnbrook

Bedford

Bedfordshire

MK44 1PZ

United Kingdom

Employer's website

https://www.sharnbrooksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

Essential

• Minimum 5 GCSE / O Level including english

Desirable

• Admin NVQ level

Knowledge and experience

Essential

• Previous experience in administration

Desirable

• Experience of working in NHS/Public sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff-on-Sea

SS0 0RY

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Safe and accountable storage of patients health records in our off site facility at Stirling Park and in the Deceased Library Area

Coordination of missing notes to deliver to various services throughout the Trust

Collection of notes from wards to amalgamate with originals

Prep notes for Outpatient clinics to ensure updated demographic information and referral letters are in patients notes

Repairs and maintenance of all health records

Culling and destruction of health records according to the NHS guidelines

Distribution and management of the delivery of notes throughout the Trust via Transit Area at Medway.

Effective and efficient coordination of the delivery of notes between both sites.

Digital Health Records Clerk (Scanning Team) - Collection, preparation, scanning and quality checking of patient notes. Requires attention to detail, strong computer skills, ability to consistently work at fast pace whilst maintaining quality. Manual handling of multiple notes folders from the whole site and within medical records department.

Collection of notes from wards to amalgamate with originals

Tracking of all notes to record appropriate location at any given time within the department and to where the notes are being sent/ allocated.

Person Specification

Qualifications

Essential

• Good General Education to A Level or equivalent.

Experience

Essential

• Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations, including flexibility to provide cover
• Admin / office experience . Must be interested in providing a quality service to support excellent patient care and experience

Skills

Essential

• Good communication skills - written and verbal
• Customer care skills
• Computer literate, in particular use of MS windows and Outlook
• Excellent interpersonal skills
• Ability to work on own initiative and to work within a team
• Good working knowledge of Oasis system
• Strong sense of commitment to openness, honesty and integrity in undertaking the role

Knowledge

Essential

• Must understand and comply with Data Protection Act and maintain confidentiality at all times
• Must be interested in providing a quality service to support good patient care and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway NHS Foundation Trust Dual site/ Stirling park

Windmill Road

Gillingham

ME7 5NY

United Kingdom

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What we offer:

• Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

This vacancy will close at 23:59pm on Sunday 4th October2026.

The assessment process for this role will include a single interview incorporating a task.

Interviews are anticipated to be held on 14th and 15th October in person – subject to confirmation.

Person Specification

Qualifications

Essential

• Experience as a Recipient Transplant Coordinator/Nurse or Specialist Nurse Organ Donation (SNOD)
• Awareness and understanding of current professional issues and developments within deceased donation and transplantation.
• Experience of working on service development projects.
• Evidence of experience of implementing effective change within team/across an organisation.
• Comprehensive understanding of the UK organ donation and transplantation pathway, including multidisciplinary teams and logistics (e.g., flights, tissue typing, microbiology).
• Experience in clinical decision-making under time-critical conditions.
• Experience of document control activities, for example training, validation, approval and review of local and national documents.

Experience

Essential

• Evidence of post registration education development.
• Professional knowledge acquired through Masters supplemented by specialist training, experience, short courses, or equivalent experience.
• Requirement for NMC professional registration required (which must be maintained in the role).
• Demonstrate commitment to own Continued Professional Development (CPD).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Blood and Transplant

Address

NHSBT - Bristol Filton

500 North Bristol Park

Northway, Filton

Bristol

BS34 7QH

United Kingdom

Employer's website

https://www.nhsbt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
• Maintain confidentiality and security of information at all times.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
• Participate in pension record processing ensuring timescales are met, the Trusts policies and procedures are followed and all information is accurate and up-to-date. Key outcomes will be to:-
• Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
• To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
• Validate all output from the monthly pension interface process to ensure all employees records have been updated.
• Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
• Undertake presentations at Trust inductions providing basic NHS Pension information.
• Interpretation of AfC / Trust terms and conditions of employment relating pensions.
• Interpretation and application of statutory regulations regarding pensions.
• Undertaking on-going Data Cleanse activities in respect of NHS Pensions.

ADMINISTRATIVE RESPONSIBILITIES

• Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction. Key outcomes will be to:-
• Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
• Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
• Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
• Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
• Advise managers and staff on local and national regulations, completion of pension documentation and employees pension membership.
• Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.

TRAINING

• Maintain own compliance with the Trusts mandatory and statutory training requirements.
• Demonstrate activities in own area to new staff to support induction training.
• Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.

Person Specification

Qualifications

Essential

• Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
• NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
• ECDL Qualification and/or equivalent level of qualifications and/or experience

Knowledge and Experience

Essential

• Previous Administration experience
• Knowledge of payroll & pension procedures
• Experience of using an electronic payroll system
• Experience of working in a customer service environment

Desirable

• Knowledge of legislation applicable to payroll & pension Auto Enrolment
• Knowledge of NHS payroll & pension procedures and legislation
• Experience of processing NHS Pension forms

Skills

Essential

• Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
• Able to manage own workload and priorities to ensure payroll & pension deadlines are met
• Accurate data input requiring attention to detail and accuracy
• Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
• Excellent planning and organisational skills
• Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
• Able to maintain strict confidentiality
• Confident to handle queries from all levels of staff
• Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
• Resilient under pressure and able to work at pace to meet stretching deadlines

Other

Essential

• Eager to learn and develop skills and knowledge
• Good team player and can demonstrate ability to work as an effective team member and work alone
• Adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Completion of work records
• Work completed in line with schedules and timescales
• Reports any adverse event to line manager and completes on line form
• Patient satisfaction surveys show no incidents \concerns regarding service
• No issues raised via PALS
• To carry out all designated cleaning duties in safe manner using only equipment and materials provided by the department.Compliance with policies and procedures
• Completion of mandatory training and relevant departmental training.
• Uses own initiative when carrying out duties on wards and departments to ensure service is provided and standards are met.

Person Specification

Qualifications

Desirable

• Customer service training\qualification
• NVQ or Bics in cleaning

Experience

Essential

• Previous experience working with the public\ customers

Desirable

• Experience of working in the cleaning industry commercial\ healthcare etc.
• Previous experience of working in a hospital\healthcare\care home environment

Skills

Essential

• Ability to follow instructions both verbal and written
• Accurately complete work records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AGH Solutions Ltd

Address

Airedale General Hospital

Skipton Road

Steeton, Keighley

BD20 6TD

United Kingdom

Employer's website

https://aghsolutions.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Support of a wide mix of staff/clinical skill: Provision of robust leadership and supportive clinical and managerial support and supervision.

Strategy and planning: To work in consultation with the Community Forensic Service Manager in implementing new service developments. Support a co-ordinated approach for the implementation of the service. Utilising of data information to improve quality and identification of areas for development.

Service development: To participate in the development of community services working in partnership with service users and carers as well as other directorate community Team Managers and Team Managers from other Liaison and Diversion services. Develop and implement effective multi-professional and multi-disciplinary team working across a range of provision. To direct and enable new ways of working, which cut across traditional professional and cultural boundaries. Seek out and develop relationships with key internal and external partners to represent the services interests and to facilitate the exchange of information. To promote and develop interagency working.

Person Specification

Knowledge / Training

Essential

• Recognised qualification in one of the core mental health professions e.g. psychiatric nursing, clinical psychology, social work and occupational therapy.
• Demonstrates an awareness of wide range of vulnerabilities inclusive of mental health/LD needs.
• Leadership training and/or experience.

Desirable

• Have an understanding of the purpose and role of the L&D service.

Experience

Essential

• Experience of working effectively in multidisciplinary settings.
• Experience of working in a leadership position.
• Substantial post registration experience of working with individuals of all ages within a healthcare/social care setting.
• Substantial post registration experience of assessing service users with a broad range of mild to moderate mental health issues.
• Skill/experience in delivering clinical and professional supervision and understanding the importance of supervision

Desirable

• Experience of line management.
• Experience of working in/alongside the Criminal Justice System.

Skills

Essential

• Experience of working with complex service users with multiple vulnerabilities.
• Awareness of the interface of the Health, Social Care and Criminal Justice Systems.
• Experience of working in an enabling and creative way and skill/ability to motivate others.
• Understanding, and experience of, the importance of maintaining boundaries in the workplace.
• Ability to manage and contain distress in self/others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Westminster House

598 The Wells Road

Nottingham

NG3 3AA

United Kingdom

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

• Administrative experience
• 5 'C/4 grade GCSE's or equivalent including English Language or Maths.
• Competence in use of various computer software packages

Desirable

• Medical Terminology
• EPR trained (Training available)

Experience

Essential

• Relevant experience within an administrative role
• Experience of working with the general public
• Evidence of a positive approach to working in complex environments
• Experience of setting and maintaining work standards
• Ability to provide a range of options to deal with complex working situations
• Methodical, conscientious & reliable
• Knowledge of RTT 18 week pathways
• Experience of managing a waiting list

Desirable

• NHS experience
• Evidence of team working
• Elective and/or emergency admission knowledge

Special Skills/Aptitudes

Essential

• Strong Computer Skills
• Competent e-mail user
• Experience of dealing with tight deadlines and targets.
• Highly organised and have the ability to coordinate and prioritise own workload
• Have and promote a professional working attitude
• Ability to work as part of a team

Desirable

• Familiarity with NHS performance targets

Interpersonal Skills/Communication Skills

Essential

• Excellent interpersonal and communication skills
• Excellent telephone manner
• Able to demonstrate initiative and deal with sensitive information.
• Ability to cope effectively under pressure
• Accurate attention to detail
• Experience of dealing with stressed/upset individuals in an empathetic manner.
• Ability to adapt to rapidly changing demands and expectations.
• Ability to use own initiative and act quickly and decisively.
• Diplomacy Skills

Desirable

• Evidence of interacting with a wide range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Good standard of general education/(GCSE maths and English at grade C) and above or equivalent NVQ level 3 or equivalent knowledge and experience or willing to work towards L2 RSA/OCR or equivalent experience

Desirable

• IT related qualification( CLAIT plus or ECDL) NVQ Customer Service L2 L2 Medical terminology Statutory and Mandatory training as per Health Board policy

Experience

Essential

• Knowledge of a range of administrative processes.

Desirable

• Experience of working in office environment. Experience of working within the NHS

Skills

Essential

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing. Excellent Customer Service skills Flexible and adaptable to changing service demands. Ability to meet deadlines. Good organisational skills

Desirable

• Proficient in use of Microsoft office applications. Experience of using patient administration systems Experience of organising meetings/activity

Knowledge

Essential

• Ability to work to established policies, service level agreements and key performance indicators. Evidence of continual personal development Knowledge of secretarial role including progress chasing

Desirable

• Knowledge of NHS Organisations

Personal

Essential

• Good team working ethic Approachable/friendly Confident manner Reliable Develops own practice through reflection and learning Empathetic & Able to travel to meet the requirements of the post

Desirable

• Welsh Language speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane, Bodellwyddan, LL18 5UJ

Boddelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities of the role

The postholder will be a senior member of the Regional Finance leadership team, and will:

• Develop relationships with NHS providers and systems, providing support, challenge and oversight to help them deliver sustainable financial and operational performance.
• Deliver expert financial advice to local and regional leaders, supporting decision-making across a broad range of complex and high-profile issues.
• Be responsible for financial planning, performance management and reporting across revenue, capital and cash, ensuring compliance with national policy and financial frameworks.
• Support organisations to develop and deliver robust financial recovery plans, productivity programmes and cost improvement initiatives.
• Work collaboratively with senior operational, clinical and finance colleagues to develop solutions that improve delivery, value for money and outcomes
• Deliver NHS England's financial assurance and regulatory responsibilities, providing appropriate oversight, challenge and intervention where required.
• Identify, manage and mitigate financial risks, ensuring timely escalation and intervention where required.
• Act as a key link between national, regional and local teams, ensuring consistent implementation of financial policy, guidance and priorities.
• Represent NHS England at senior meetings, board-level discussions and external stakeholder forums.
• Be responsible for significant regional and national programmes that support service transformation, financial sustainability and improved value for money.
• Support the development, review and delivery of major capital programmes and business cases.
• Work across NHS England to identify and share learning, best practice and effective approaches

Full details are provided in the Job Description

Person Specification

Essential

Essential

• Professional finance qualification i.e. CCAB or CIMA, CPD compliant, with minimum 3 years senior financial management experience within large and complex organisation(s)
• Significant knowledge and understanding of NHS Financial regime, and it's application to planning and delivery of organisation and region financial positions in line with national targets and requirements
• Credible expert, providing evidence-based financial and business advice to senior leaders, influencing key strategic and operational delivery decisions
• Well developed analytical, business and influencing skills in operational planning, investment case development and review, financial planning, productivity and cost improvement
• Highly developed and effective communication, influencing, multi-professional working, and relationship-building abilities

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

North East and Yorkshire region office base (6 options)

North East and Yorkshire region office base (6 options)

LS14AP

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

• To provide a high quality and largely autonomous and systematic service including consultancy, training and casework to a specified Family Help/Social Care Team, including one to one casework supervision, advice and support.
• To undertake highly specialist assessments, risk assessment and assessment for suitability for specialist psychological therapies with clients and their carers (as appropriate to the role).
• To formulate and implement plans for the formal psychological treatment and/or management of clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy, across the full range of care settings.
• To be responsible for providing a range of psychological interventions for individuals, carers and groups, within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses.
• To provide at least one specialist evidence based psychological intervention as dictated by the needs of the service.
• To provide highly specialist consultation to members of the various teams in the area and beyond regarding formulation and psychological management of clients of those teams.
• To use highly specialist psychological knowledge and skills to contribute to the more effective management of patients by teams.
• To be involved in the development and delivery of training within the Trust.
• To participate in clinical and caseload supervision arrangements provided by the Service.
• To maintain accurate records and to monitor clinical workload using agreed systems.
• To participate in generic team duties as agreed by the Family help team Manager and AWP CPI Supervisor, as appropriate to the needs of the service.
• To enter data as requested by the Trust in a timely manner.

MANAGEMENT

• Delegated caseload supervision.
• Represent the service at specialist meetings as requested.
• The co-ordination of small scale projects as requested.

PROFESSIONAL

• To fully observe the BPS (1996) Code of Conduct and the DCP Guidelines for the Professional Practice of Clinical Psychology (1995), or the equivalent for the professional body you are registered with To be HCPC registered, or registered with other equivalent regulatory body.
• To be aware of, adhere to, and where appropriate, contribute to the formulation and review of Trust, Area, Clinical Psychology and Bristol City Council policies and procedures. Copies of Trust Policies can be accessed via the staff intranet or from your manager.
• To participate in local psychological therapy and psychology meetings and trust wide meetings as appropriate.
• To maintain and develop high standards of psychological therapy practice by engaging in continuing professional development and co-operative working/networking with other psychological therapists.
• To participate in an annual performance appraisal.
• To participate in clinical supervision.

SERVICE GOVERNANCE

• To participate in service governance processes in the profession and in Bristol City Council to maintain a safe, effective service which responds to Service User feedback.
• To support and participate in multidisciplinary clinical audit.
• To liaise with other disciplines and agencies to ensure that best practice is shared.
• To promote the use of effective interventions in the service.

TRAINING AND STAFF DEVELOPMENT AND MANAGEMENT

• To provide supervision for clinical psychology trainees, or other trainees from regional training courses and elsewhere as appropriate.
• To provide training, supervision and consultation in psychological approaches to other staff in the Service Co-ordinator Team. This is to include support with client engagement, joint assessment, formulation of psychological problems and planning of interventions to be implemented by Service Co-ordinators.
• To contribute to the development of a psychologically based framework of understanding and care across service settings through providing teaching, training, consultation and supervision.
• To participate in peer supervision arrangements for psychological therapists in the area.
• To collaborate with colleagues to develop and offer training courses, workshops and supervision groups to develop psychological skills for staff in the area.
• To contribute to the teaching of students and trainees in psychology, medicine, nursing and other health care disciplines.
• To agree a plan of personal development with the line manager and professional lead for the service.
• Provide inclusive, compassionate and effective adult mental health leadership for your team by setting clear vision and direction.
• Develop a culture and environment in which members of staff are encouraged and supported to deliver high- quality services and are supported to innovate and improve services where appropriate.
• Encourage your team to feel able to raise concerns openly and safely.
• Promote equality of opportunity in service delivery and employment, ensuring that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability.
• Consider the individual needs of team members for a healthy work-life balance and think about how their needs can be supported by providing flexible ways of working.

Person Specification

Education and Qualification

Essential

• Doctorate Level training in Clinical/ Counselling Psychology or equivalent professional qualification for other professions.
• Registered with the HCPC or other equivalent regulatory body.
• Post qualification and further specialist training in specified specialist intervention

Desirable

• Supervision Training

Expereince and Knowledge

Essential

• Care Co-ordination or equivalent role.
• Training others in MH services topics.
• Clinical supervision/consultation with other professionals.
• Evidence based therapeutic interventions with client group.
• Experience of risk assessment and management.
• Experience of working with a diverse population and the ability to consider issues of diversity, accessibility and equality of access to services.

Desirable

• Relevant R&D or clinical audit work post qualification.
• Experience of working with families, and particular mental health issues for this service user group.

Skills and abilities

Essential

• Ability to work collaboratively and successfully in a multi-disciplinary team environment across sectors and agencies
• Well organised with good administration skills
• Self-awareness and emotional resilience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Symes House

Peterson Square

Hartcliffe, Bristol

BS13 0BE

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• Monitor the quality of delivery of services including, but not limited to, cleaning and waste management activities through compliance auditing against NationalStandards and Trust Policies and Procedures
• Proactively monitor performance, cleanliness standards and waste standards in all relevant areas across inpatient and outpatient premises, communicating as appropriate with local clients, staff, supervisors and management
• Plan, co-ordinate and undertake a programme of monitoring and compliance audits within inpatient and outpatient premises.
• Raise issues of concern with the Waste & Facilities Audit Monitoring Officer and support implementation of appropriate action plans.
• Responsible for ensuring audits are followed by a verification audit where applicable and information is distributed to key stakeholders in a timely manner.
• Contribute to Performance Management Meetings with Contract Providers and Facilities Managers by producing monthly audit outcome and compliance reports.
• To provide advice and training to staff and managers regarding all audits and the processes and procedures including relevant National Standards and Guidance.
• To input data onto relevant systems accurately ensuring it is regularly reviewed and compile data for ad hoc information requests from Facilities Managers.
• To maintain accurate and efficient records, ensuring all documents/papers are filed correctly and are up to date and available for the organisation or external reviewers upon request.
• Contribute to the management of risk by escalating areas of poor performance as identified by audits to the Waste & Facilities Audit Monitoring Officer and relevant Facilities Manager to ensure delivery of clinical care is not interrupted.
• Contributes to departmental policies and procedures by suggesting changes to practices and procedures as a result of the audit process.
• Prioritise workload to maximise the provision of an effective monitoring and compliant service.
• Manage own workload, deciding where necessary to refer to the Waste & Facilities Audit Monitoring Officer and Facilities Manager.
• Monitor the external condition and cleanliness of buildings including elements such as windows, waste and general maintenance issues on a periodic schedule.
• Respond appropriately to any identified service issues or problems initiating rectification procedures by reporting jobs to the Facilities Helpdesk.
• Be conversant with and have an understanding of relevant national standards, guidance and HTMS and requirements as outlined by Care Quality Commission (CQC) and National Standards ofHealthcare.
• Escalate areas of poor performance as identified by audits to the Waste & Facilities Audit Monitoring Officer and relevant Facilities Manager to ensure delivery of clinical care is not interrupted.
• Support on audits for the wider Facilities Team as and when required.
• Support to promote the Waste and Compliance Team at expeditions/conferences and meetings as and when required.
• Provide support in special projects within the team i.e. new building openings, new audit requirements, initiatives and waste management.
• Be flexible to service needs and provide cover for the team as and when required, this may include weekends and/or on public or bank holidays for specific requirements i.e. outbreaks on wards.
• To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Person Specification

Qualifications/Training

Essential

• Level 2 food hygiene certificate
• British institute of cleaning science qualification or equivalent /relevant experience
• NVQ Level 3 in Facilities Management or equivalent level of experience.

Skills and Knowledge

Essential

• Excellent written and verbal communication skills.
• Good Standard of Literacy and Numeracy
• Good keyboard and IT Skills
• Understanding of how facilities services are delivered within a live hospital environment being mindful of patient, staff and visitor safety.
• Working knowledge of Microsoft Office Packages such as Word, EXCEL and Outlook
• Knowledge of healthcare cleaning and waste management
• Ability to work on own initiative and be able to problem solve

Personal Qualities

Essential

• Ability to understand and deliver to national cleaning specifications and HTM's
• Ability to develop effective working partnerships with staff at all levels
• Ability to work under pressure and multi task whilst delivering operational objectives and meeting deadlines.
• Able to deliver training and instruction to staff in best practice and methods of work.
• Excellent Organisational Skills
• Thorough attention to detail and high standards of accuracy.
• Ability to work individually and as part of a team

Other job requirements

Essential

• Must be able to regularly travel across trust sites
• Moderate physical effort for long periods when auditing
• Occasional exposure to unpleasant working conditions where the use of PPE is required
• Occasional working in clinical environments with sensitivity to the privacy and dignity of patients

Experience

Essential

• Experience in the implementation and monitoring of facilities related risk management policies and procedures.
• Experience in a healthcare facilities environment
• Experience of carrying out audits

Desirable

• Experience of handling confidential and sensitive information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

West Heath Hospital, Block H

Rednal Road

Birmingham

B38 8HR

United Kingdom

Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide comprehensive administration and secretarial support to the multidisciplinary teams or departments and the system-wide multi-disciplinary team.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent proactive organisational skills to support the Team in its work.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

They will possess excellent working knowledge of Rio and all Microsoft Office systems including Word and Excel.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.

They will need to be able to work proactively and effectively within a team and share work streams where appropriate.

Their work is managed rather than supervised and they are accountable for their own actions.

Their manager is available for reference but generally, they will manage their own workload and time management.

There may be a requirement to provide supervision to support administrators or apprentice posts.

Liaise with a wide range of stakeholders, both internal to the organization and external, including:

Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Providing Secretarial support to named Medical Staff/management team.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. The provision of and updating of patient notes, collation of information for transfer of care etc. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc.

Escalating issues to the Lead Clinical Services Administrator as appropriate.

Arrange meetings and appointments for members of the team, negotiating diary conflicts and competing priorities as appropriate. Including the scheduling ofConsultant Clinic AppointmentsTribunalsRoom BookingsOther bookings as required

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.

The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling.

Supporting the induction of new staff members as required.

Produce confidential correspondence and reports on a frequent basis.Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.Take and distribute formal minutes as necessary.

Clerical duties including photocopying and scanning.

Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards.

Provide cover for colleagues when and where necessary.

Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.

Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.

Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.

Other tasks which are commensurate with the broad purpose and banding of the post.

Person Specification

Essential and Desirable

Essential

• Previous experience and proficiency in IT skills (including Word, Excel and MS office packages)
• NVQ Level 3 in Business and Administration or equivalent
• Excellent communication skills, both verbal and written
• Experience of working as part of a Team
• Experience of taking minutes of meetings

Desirable

• Experience of working in a Health or Social Care setting as an Administrator
• Demonstrates clear understanding of the principles of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Woodside, Callington Road Hospital

Marmalade Lane, Brislington

Bristol

BS4 5BJ

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• Deliver a Highly specialist clinical Service in the CRM department.
• Deliver highly specialist knowledge, implantation and follow-up clinics of multisite pacemakers and devices.
• Work as an independent Cardiac Scientist to deliver a high standard of care to all patients, utilising evidence-based practice to optimise service provision.
• Communicate complex information regarding CIED therapies to the wider MDT, providing support for those with specialist and non-specialist knowledge.
• Availability to participate in an on-call rota providing a 24-hour emergency service for CIED implant and follow up, troubleshooting device issues for both adult and paediatric patients.

Person Specification

Qualifications & Education

Essential

• oBSc in Healthcare Science (Cardiology) or equivalent, or MSc in Cardiac Science with HCPC registration, or working to Master's level in Cardiac Sciences, hold an equivalent qualification or have equivalent experience
• oState registration with the Academy of Healthcare Science (AHCS), Registration Council for Clinical Physiologists (RCCP) or Health and Care Professionals Council (HCPC)
• oA postgraduate professional qualification, in either British Heart Rhythm Society (BHRS) in Cardiac Implantable Electronic Devices (CIEDs) (examination and completed logbook), or international board of heart rhythm examiners (IBHRE) qualification
• oWorking to MSc level in Cardiac Science/Physiology (CRM) holding an equivalent qualification or with equivalent experience
• oHold an accredited Immediate life support resuscitation certificate

Desirable

• oAdvanced Life Support Resuscitation Certificate
• oTraining or mentorship qualification (TAQA, D32/33 or other)

Knowledge & Experience

Essential

• oHighly Specialised post-qualification experience as a Cardiac Physiologist within cardiac rhythm management field with evidence of continuing professional development and demonstrable competency
• oTeaching and assessing responsibilities, supporting development or act as a sponsor for Healthcare Science Cardiac Practitioners who wish to progress into Cardiac Scientist roles
• oCross site working including Freeman and RVI sites, as well as the Day Treatment Centre for device implants and troubleshooting issues
• oAttend and provide CIED support in MRI and Radiotherapy departments, triaging appropriate patients and working within the wider MDT
• oProvide expert advice to patients independently via physical and remote monitoring clinics and telephone consultation
• oIndependent clinical report writing and producing letters to medical teams and the wider MDT
• oEvidence of participation in practice, performing audits, involvement in research and in service development
• oExperience in a supervisory role

Desirable

• oImplanter experience for implantable loop recorders (ILRs)

Skills & Abilities

Essential

• oProven continuing professional development within specialist field of knowledge including skills such as: oAdvanced Experience and Highly specialist knowledge of all areas of cardiology, including all non-invasive procedures, haemodynamic assessments, interventional cardiac cath-lab procedures. oExpert knowledge of adult, paediatric, genetic and Congenital conduction disorders, arrhythmias and associated structural heart disease processes. oDelivering training to Clinical Physiologists/Practitioners/Scientists and trainees up to MSc level. oExpert level pacemaker, ICD and Cardiac Resynchronisation, Conduction system pacing, Subcutaneous ICD implant and follow up. oDeliver expert knowledge to surgical team during epicardial CIED implant procedures. oOperating a range of computerised system during programming of CIEDs. oCompetent to perform out of hours emergency (on call) duties where required
• oGood interpersonal and communication skills

Desirable

• oComputer skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Applicants should have a sound knowledge of general medicine, experience in caring for patients with complex and multimorbid needs, and be able to demonstrate excellent discharge planning skills to support safe and effective transitions of care.

We are seeking a dynamic leader who is enthusiastic, committed, and driven to continuously improve patient care. When working clinically, you will be expected to deliver highquality, compassionate, and evidencebased care, while providing support and reassurance to patients, relatives, and members of the multidisciplinary team.

As Deputy Ward Manager, you will:

• Promote and lead the delivery of excellent patientcentred care in a supportive and inclusive environment
• Support the Ward Manager in maintaining high standards of care, quality, and safety
• Act as a role model for professional practice and leadership
• Encourage staff development and foster a positive learning culture

We are committed to supporting our nurses to develop advanced clinical and leadership skills, enabling them to competently manage the complex needs of our patients.

You will receive training and experience in:

• Root Cause Analysis
• Rostering and workforce management
• Budget setting
• Human Resources management

You will also be expected to deputise for the Ward Manager in their absence, ensuring the continued delivery of high standards across the ward.

The candidate must be willing to work 4 days a week to cover the service.

Please see the attached job description for further information about this job role. Please do not hesitate to contact us via the details below should you have any questions. We look forward to hearing from you!

Person Specification

Qualification Essential NMC Registration Diploma in Nursing Desirable Relevant degree

Essential

• Essential Working as part of MDT Evidence of recent professional development Team management/ co-ordinator change management

Desirable

• Proven high level clinical skills Shows ability to support, teach and coach students and preceptees 2 years experience

Skills

Essential

• Effective team worker Effective communication skills Able to prioritise and show the ability to cope with stressful situations Leadership

Desirable

• Desirable leadership courses

Presentation

Essential

• Essential Working as part of MDT Evidence of recent professional development Team management/ co-ordinator change management

Desirable

• Desirable teaching experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Royal Bolton Hospital

Minerva Road

Bolton

BL4 0JR

United Kingdom

Employer's website

http://www.boltonft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Support the PSIM Team with administrative tasks as defined as the following:

o Processing emails received in PSIM, Lessons Team and Safety Events inbox

o Taking notes and following up on actions from all meetings attended

o Update the Datix incident records with progress shared via email or through meetings and notes.

o Draft communications such as letters and emails as per process

o Taking forward all aspects of shared learning

o Chase for information on incident reviews and safety actions

To maintain databases such as Learning Analysis, LRL and FLO database and ESLMS, as well as update Datix.

To report Patient Safety Incidents as instructed through required electronic systems and as per policy and procedure

To ensure that accurate information is available for various performance reports

To organise and minute or note take meetings as required

Involvement in projects and policy reviews for the Patient Safety Incident Management Team

To provide support and guidance to staff on Patient Safety Incident Management such as incident reporting

to proivide support and guidance to staff on embedding a culture of learning

Reviewing incident forms for data accuracy and to liaise with Operational staff when gathering further information as required.

Collating data for Freedom of Information requests

COMMUNICATION AND RELATIONSHIPS:

Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations.

Work with PSIM Team (Business Support Officers, Clinical Lead for Patient Safety and Family Liaison Officer and Patient Safety Leads) and Lessons Team to provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.

Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer.

High level of customer service to be adhered to at all times.

To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessons team.

To work closely within the team ensuring the PSIRF process is adhered to.

To liaise with operational staff when gathering further information for Datix forms to inform incident reporting.

To work closely within the Patient Safety Incident Management Team and Lessons Team ensuring the Patient Safety Incident Management process is adhered to.

ANALYTICAL AND JUDGEMENT:

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.

Oversight and monitoring of action plans arising from incidents and investigations.

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales.

Open incoming mail and deal efficiently with electronic mail messages, ensuring that urgent and priority items are highlighted for prompt action by an appropriate member of staff and that confidentiality of sensitive information is maintained.

Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met.

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met

Oversight and monitoring of action plans arising from Patient Safety Incident Managements, critical incident investigations or care record reviews

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales

Open incoming mail and deal efficiently with electronic mail messages, ensuring that urgent and priority items are highlighted for prompt action by an appropriate member of staff and that confidentiality of sensitive information is maintained

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

PLANNING AND ORGANISATION:

Manage own diary and advise of availability of senior leads in the team.

Provide administrative duties for the Duty of Candour processes.

Administer the production of agendas, co-ordination and photocopying of papers for meetings, ensuring that key documents are available within any defined timescales.

Attend meetings as necessary, taking accurate, concise minutes/notes. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate.

Arrange meetings, training and conferences, co-ordinating venues and/or catering requirements as required.

Information resources

Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system.Prepare high quality presentation materials, including PowerPoint when required.

Provide efficient word processing and preparation of letters, reports and other documents as required, ensuring consistency with the agreed format.

Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information.

Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems.

Maintain databases for all Learning Response Leads and Family Liaison Officers

Regular use of variety of IT packages to create reports.

Order required office equipment using EPROC/ Office Depot.

To support management of information using the Lessons and Management System

To review, follow up and submit action plans.

Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information requests.

To review incident reports to support the process for ensuring there is involvement of patients and relatives, escalating concerns as necessary.

Person Specification

Education and qualifications

Essential

• GCSE Mathematics & English minimum grade C or equivalent
• IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
• NVQ in relevant field or equivalent

Desirable

• Evidence of further education

Knowledge

Essential

• Good communication and interpersonal skills both face to face and over the phone.
• Excellent computer knowledge/skills i.e. Microsoft Office Software particularly Excel, Word and PowerPoint and database management
• Ability to work under pressure and to balance workload between competing demands and meet office demands
• Ability to demonstrate office procedures and practice to new/temporary staff and supervise their work practice to new/temporary staff and supervise their work
• Good oral communication skills based on fluency on the English Language

Skills/Experience

Essential

• Minimum of 2 years office experience
• Flexible approach to managing a range of related but non routine duties.
• Confident to communicate to staff at all levels
• Able to motivate self and others
• Reliable and conscientious
• Able to use own initiative.
• Experience of time management and prioritising work as required.

Desirable

• Previous experience of working within the NHS

Personal Qualities

Essential

• Positive: optimistic; noticing and appreciating good work; and aiming to improve services and customer experience
• Welcoming: friendly, responsive, courteous and on time
• Respectful: respecting others and not judging; respecting people's dignity and privacy
• Involving: listening and communicating clearly; able and willing to involve, and work together

Additional Qualities

Essential

• Ability to travel independently across sites as required
• Fitness Analysis as appropriate

Desirable

• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lodge, Runwell Chase,

Wickford

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To maintain and manage databases and records of incidents

To provide the Head of Incident Management with accurate information for various performance reports and reports for the Executive Team.

Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information, CQC and other external requests.

Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations

To provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.

Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer, ensuring a high level of customer service to be adhered to at all times.

To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessosn team.

To provide support to the Head of Patient Safety Incident Management in ensuring the Trusts assurance processes are upheld. This includes communication with the Senior Management team.

ANALYTICAL AND JUDGEMENT:

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales.

Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met.

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

PLANNING AND ORGANISATION:

Oversee the administration of meetings as required including the production of agenda and co-ordination of papers, ensuring that key documents are available within any defined timescales.

Take accurate, concise minutes/notes at meetings, as required. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate.

Participation and involvement in Projects and Task and Finish Groups as part of the patient safety agenda.

information resources

Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system. Prepare high quality presentation materials, including PowerPoint when required.

Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information.

Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems.

Regular use of variety of IT packages to create reports.

To support management of information using the Lessons and Management Systems

Person Specification

Education/Qualification

Essential

• Degree level qualification or relevant education/experience

Knowledge

Essential

• Knowledge of incident reporting systems
• Knowledge of confidentiality and GDP regulations

Desirable

• Knowledge of NHS Patient Safety Incident Response Framework
• Knowledge and understanding of Duty of Candour

Skills and Experience

Essential

• Excellent IT skills with knowledge of a range of software programmes.
• Experience in database management.
• Excellent communication skills, both written and oral.
• Experience of working with different levels of clinicians/managers.
• Experience with working in a high pressure multi-functional/flexible team environment

Desirable

• Experience of developing and implementing systems and processes.

Personal Qualities

Essential

• Shares the Trust's Beliefs and models this in their attitude and behaviour: Ensures that the organisational We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate'
• Demonstrates a positive attitude towards Mental Health.
• Demonstrate an understanding of the practices of Just, Caring and Learning Culture in the delivery of this role.

Desirable

• Demonstrates a positive attitude to learning and developing.

Additional qualities

Essential

• Fitness Analysis as appropriate
• Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Desirable

• Current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lodge

Wickford

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)