Job description

Job responsibilities

The post-holder will work in accordance with specific practice guidelines and protocols, assisting the practices clinical teams in the provision and delivery of prescribed programmes of patient care. Undertaking delegated duties mostly without direct supervision in the Surgery, ensuring continuity and a high standard of care to all patients.

The post-holder will develop good working relationships with:

• Patients
• GP, AP, nurses and other Surgery staff

Clinical Responsibilities:

• To undertake a variety of delegated duties that are within the guidelines and protocols set by the Surgery.
• To deliver a high standard of patient care as indicated in the care plan, reporting back as required.
• Participate in the care of patients with long term conditions.
• If competent, undertake reviews of patients with long term conditions e.g. diabetes, following Surgery guidelines and protocols, and reporting back to the senior nurse.
• Engage in health promotion activity, giving life style advice to patients and carers according to Surgery policies, procedures and guidelines.
• Undertake delegated nursing and rehabilitation procedures, for example:

• Phlebotomy
• INR testing
• Blood Pressure measurement
• Dressings
• Administer seasonal flu and other vaccinations and injections under PSDs.
• ECG recording
• Ear Syringing
• Diabetic Foot Checks

• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
• Recording clear and contemporaneous consultation notes to agreed standards.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Surgery policies/guidelines, e.g. confidentiality, data protection, health and safety.
• Assisting in the assessment and surveillance of patients health and well-being.
• Chaperoning duties.
• Daily clearing and restocking of clinical rooms.
• Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations.
• To undertake any other duties commensurate with the post holders grade as agreed with the Nurse Manager or Surgery Manager.
• Contribute to service developments as requested.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Contributing to the summarising of patient records and Read-Coding patient data, contributing to the maximum Surgery performance under QOF.
• Attending training and events organised by the Surgery or other agencies, where appropriate.

Person Specification

Qualifications

Essential

• Care certificate / NVQ level 2 health and social care or equivalent.
• Evidence of ongoing professional development

Desirable

• NVQ level 3 or equivalent or working towards.

Other requirements

Essential

• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values
• Resilient and flexible to meet service needs

Experience

Essential

• Practical nursing skills e.g. phlebotomy, basic observations including temperature, pulse, respiration rate and blood pressure, IM injections.
• Experience of working with people with long term conditions or older people.
• An appreciation of the nature of GPs and General Practices

Desirable

• Ear Syringing
• Support to stop smoking
• Stitch and clip removal
• Basic dry dressing/wound care
• Spirometry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Southmead Health Centre

Ullswater Road

Southmead

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Langford Surgery

Pudding Pie Lane

Langford

Bristol

BS40 5EL

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Coniston Surgery

The Parade

Coniston Road

Bristol

BS34 5TF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

• Dispensing acute prescriptions.
• Dispensing repeat prescriptions requests received by telephone calls, electronically, face to face and those delivered to the surgery.
• Dispensing private prescriptions.
• MDS dispensing for community and care home patients
• Administration of Dispensary/Pharmacy computerised system and software associated with this
• Ensuring the dispensary area remains clean and tidy.
• Dealing with returned medicines from patients
• Dealing with uncollected medication

• Handing out prescriptions and collecting charges when appropriate.
• Cashing up prescription moneys, balancing and recording
• Submitting prescription moneys to the finance officer for banking ensuring sufficient change is available
• Taking prescription repeats over the telephone and at in person from patients.
• Collecting private charges for vaccines and holiday prophylactic medication.
• Sorting, stamping and endorsing prescriptions.
• Submitting all unsigned prescriptions to the doctors, generating nurse prescriptions
• Completing backs of prescriptions.
• Generating prescriptions.

• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.

• Helping new pharmacy/dispensary staff.
• Assist patients and colleagues with queries, both face to face and over the telephone

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• GCSEs A* - C (grade 9 4), must include Maths & English.
• NVQ2 Dispensing qualification or about to qualify

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vale Medical Group

Address

Long Clawson Medical Practice

The Sands

Long Clawson

Melton Mowbray

Leicestershire

LE14 4PA

United Kingdom

Employer's website

https://www.valemedicalgroup.co.uk/ (Opens in a new tab)