Job description

Job responsibilities

Overall purpose

To provide visible, day to day operational and practice leadership for the therapy team, ensuring that referrals, waiting lists, clinical allocation, team capacity and safe working are coordinated effectively. The post holder will line manage designated members of the therapy workforce, support consistent standards of therapeutic practice and implement the strategic direction set by the Clinical Lead / Service Manager.

This post leads day to day team delivery and professional practice within the agreed service model. It does not hold overall strategic accountability for the service, budget ownership, organisational governance assurance or final authority for major service redesign. These remain with the Clinical Lead or Service Manager.

Provide accessible day to day leadership to counsellors, therapists, trainees and volunteers within the agreed team structure.

Translate service priorities, policies and agreed developments into clear operational arrangements for the therapy team.

Allocate referrals and clinical work fairly, taking account of need, risk, practitioner competence, capacity and continuity of care.

Monitor waiting lists, caseload distribution and team capacity, take proportionate action within delegated authority and escalate sustained pressures or risks.

Chair regular therapy team meetings, support shared decision-making and communicate agreed actions.

Promote an inclusive, compassionate and psychologically safe team culture.

Provide line management to designated paid staff and ensure that objectives, appraisals, wellbeing conversations, attendance processes and development plans are completed in line with organisational policy.

Coordinate the induction and local orientation of new staff, trainees and volunteers.

Contribute to recruitment and selection processes led or authorised by the Clinical Lead or Service Manager.

Provide mentoring, guidance and practice support; ensure any distinction between line management and independent clinical supervision is understood.

Identify learning needs and arrange team-based skills development within the agreed training plan and resources.

Escalate formal employee relations, capability, disciplinary or significant workforce matters to the Clinical Lead / Service Manager and People team.

Undertake assessments and provide individual or group therapy within the post holders competence and agreed job plan.

Support consistent, evidence informed and ethically sound therapeutic practice across the team.

Offer consultation on complex allocation, risk and practice issues, while recognising when advice or decisions are required from the Clinical Lead, safeguarding lead or another specialist service.

Maintain professional registration, continuing professional development and clinical supervision in accordance with the requirements of the relevant professional body.

Support accurate, timely and confidential clinical records in line with organisational policy, professional standards and legal requirements.

Promote equitable access and culturally responsive practice for children, adults, carers and bereaved family members, according to the service remit.

Act as an accessible first point of practice advice for day to day safeguarding and clinical risk concerns within the therapy team.

Ensure concerns are identified, recorded, discussed and escalated promptly in accordance with Trinity policies and local procedures.

Maintain the required level of safeguarding training and support team compliance with mandatory training.

The post holder does not replace the organisations designated safeguarding leadership or hold sole accountability for high-risk decisions.

Ensure the team completes agreed outcome measures, activity recording and data collection accurately and within required timescales.

Review operational information with the Clinical Lead or Service Manager and highlight emerging themes, gaps, pressures and risks.

Contribute practice expertise to audits, evaluation, pathway review and improvement work.

Lead delegated, time limited improvement projects within agreed scope, resources and governance arrangements.

Implement approved changes and provide feedback on their impact on clients, staff and service delivery.

Work closely with the Clinical Lead or Service Manager, Clinical Psychologist and other professional and service leads.

Liaise with hospice teams, hospitals, primary care, schools, social care, mental health services and community partners where this supports safe and coordinated care.

Provide information, advice and education within the post holders competence and delegated remit.

Represent the therapy team at agreed internal and external meetings, reporting back and escalating matters requiring strategic decision.

May make day to day decisions about referral allocation, caseload coordination, meeting arrangements and deployment within the agreed service model.

May address routine operational issues and agree short term adjustments within approved policy and resources.

Must seek approval for changes to service scope, establishment, budget, policy, strategic partnerships, eligibility criteria or material redesign.

Must escalate serious incidents, significant safeguarding concerns, unresolved clinical risk, sustained capacity problems and matters with organisational or reputational implications.

Work in accordance with Trinity policies, values, statutory requirements and relevant professional codes.

Complete mandatory training and participate in supervision, appraisal and continuing professional development.

Protect the health, safety, dignity and confidentiality of service users, colleagues and volunteers.

Undertake reasonable duties consistent with the purpose, level and scope of the role.

Person Specification

Qualifications

Essential

• Recognised diploma, degree or postgraduate qualification in counselling or psychotherapy, or an equivalent recognised therapeutic qualification.
• Current registration as a counsellor with the British Association for Counselling and Psychotherapy (BACP), with ongoing eligibility to practise.
• Evidence of continuing professional development and regular clinical supervision in line with BACP requirements.

Desirable

• Additional leadership, management, supervision or practice education qualification.

Experience

Essential

• Substantial post-qualification experience of undertaking assessment and delivering therapeutic interventions within the post holders competence.
• Experience of assessing and responding to clinical risk, safeguarding concerns and complex presentations, including appropriate escalation.
• Experience of supporting, mentoring, coordinating or supervising counsellors, therapists, trainees or volunteers.
• Experience of coordinating referrals, waiting lists, caseload allocation and competing service demands.
• Experience of contributing to audit, service evaluation, outcome measurement or quality improvement.

Desirable

• Experience within palliative care, end-of-life care, bereavement, children and families, or hospice services.
• Experience of line management, including objectives, appraisal, wellbeing, attendance and development conversations.

Knowledge

Essential

• Sound knowledge of BACP ethical requirements, professional boundaries, confidentiality and the distinction between line management and independent clinical supervision.
• Sound knowledge of safeguarding adults and children, clinical risk management and escalation responsibilities.
• Understanding of information governance, accurate clinical record keeping, equality, diversity and culturally responsive practice.

Desirable

• Understanding of the needs of people affected by life-limiting illness, loss and bereavement.

Skills and Abilities

Essential

• Able to provide visible, compassionate and accessible day-to-day leadership while working within delegated authority.
• Able to allocate work fairly, balancing client need, risk, practitioner competence, capacity and continuity of care.
• Strong communication, facilitation, collaborative leadership and conflict-resolution skills.
• Able to chair effective team meetings, support shared decision-making and ensure agreed actions are communicated and followed through.
• Able to analyse service data, activity, outcomes and feedback to identify pressures, gaps, risks and improvement opportunities.
• Able to work effectively with multidisciplinary colleagues and external partners across hospice, health, education, social care and community settings.
• Able to organise workload, exercise sound judgement, maintain confidentiality and escalate matters appropriately

Values and Personal Approach

Essential

• Demonstrates compassion, respect and sensitivity when working with people affected by serious illness, dying, death and bereavement.
• Committed to inclusive, equitable and person-centred practice.
• Promotes a psychologically safe culture in which staff, trainees and volunteers can raise concerns, reflect and learn.
• Collaborative, calm and accountable, with the resilience to manage competing demands and emotionally complex work.
• Committed to Trinitys values, policies, professional standards and continuous improvement.

Other Requirements

Essential

• Able to work flexibly across the Linden Centre, community and hospice settings, as required by the role.
• Willing and able to complete mandatory training and maintain the required level of safeguarding training.
• Able to meet any pre-employment checks required for the role, in accordance with organisational policy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To work alongside RGN in a patient’s home environment, to facilitate care and support for patients and their families who are entering the last year of life

2. To provide practical personnel care and psychological and emotional support

3. To support the management of symptoms associated with the end of life phase in partnership with the RGN, this involves the checking of medication

4. Be fully aware and comply with all Trinity Hospice and Palliative Care Services policies and procedures.

5. To maintain a high standard of patient care ensuring policies and procedures are adhered to.

6. To develop and maintain specialist skills in all aspects of palliative care relevant to the role.

7. Accommodate a flexible work shift pattern, covering a 24 hour rota as a need arises, and during quite periods of community work on the inpatient unit.

8. To work effectively and efficiently alongside community based healthcare professionals (GPs, DNs / CMs.)

9. To share responsibility with the community based healthcare professionals for planning, implementing and evaluating the total care of patients and their families.

10. To monitor the community care plan and give individualised patient care

11. To effectively and accurately communicate information related to care management and the patient condition to the Trinity hospice at home Team and Community Healthcare Professional team.

12. Participate in Multidisciplinary Team working and participate in handover of care from nights to days

13. To professionally and compassionately support family/ carers as patients condition deteriorates and death may be imminent.

14. To provide last offices after death of patient.

15. To provide support and information to families and carers after patient death.

16. To communicate and liaise effectively with Funeral Home staff to facilitate dignified transition of patient to Funeral Home.

17. To ensure correct use and due economy is made of equipment and resources.

18. To ensure all documentation is completed in an accurate and timely manner.

19. To ensure Trinity Community Nursing service is represented in a professional and compassionate manner.

GENERAL RESPONSIBILITIES:

20. To undertake all mandatory training as required by Trinity Hospice and Palliative Care services and participate in appropriate in-service training as and when required.

20. Maintain the strict confidentiality of all information acquired especially with regard to patients and staff.

21. To undertake appraisal and personal development review annually and through self development, continuously update and improve knowledge and competencies.

22. Attend 62% of staff meetings

23. To be a co-operative and supportive member of the Hospice at Home Team ensuring that all members are aware of any issues in the post holders workload, which may affect other team members.

24. To take responsibility for being up to date with current policies and procedures and adhere to these.

24. Cooperate fully in the introduction of any new technology and new methods as appropriate.

25. To promote at all times the Hospice philosophy and uphold Trinity’s core values.

26. Promote best practice in relation to Health and Safety.

27. Any other duties that may be reasonably requested.

Person Specification

Knowledge, Skills & Abilities

Essential

• Able to communicate well verbally and in writing
• Ability to follow instructions
• Basic IT skills including Word (e.g. able to log-in, use email, check calendars etc., and log out)
• Able to physically carry out duties of this role (see Job Description)
• Able to follow instructions and also use own initiative
• Willingness to learn new tasks, procedures or methods

Personal Attributes

Essential

• Pleasant, warm personality with a kind and sympathetic attitude
• Self motivated
• Demonstrate a commitment to caring for people
• Ability to adjust to change
• Flexibility regarding working rota
• UK Driving license and access to car
• Commitment to the vision, values and objectives of Trinity Hospice
• Ability to work unsociable hours

Qualifications

Essential

• English language GCSE Grade C or above or Equivalent
• NVQ 2 or equivalent experience

Desirable

• ECDL or other basic IT competency qualification

Experience

Essential

• Three years experience in health care setting
• Have ability to establish good working relationships and works well in a team

Desirable

• Community experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

OVERALL PURPOSE: To utilise specialist skill and knowledge in providing a high level of practical and emotional care. Provide support to patients and their families who are in the last year of life and whose preferred place of care is home.

JOB PURPOSE: The HCA will assist in the identification of health needs and participate in the delivery and evaluation of care that meets the needs of the designated patient caseload. Working in partnership with a range of health care professionals they will undertake a range of delegated tasks that include:

· Supporting admission/discharge of patients

· Provide care to enable patients to remain at home

· Bereavement support

CLINICAL CARE

· Under the direction of the healthcare professional, participate in the assessment, admission and discharge and handover of patients.

· Assist in the management of continence including catheter drainage, stoma care and incontinence garments.

· Provide support and assistance to professionals in the implementation of plans of care for individual patients.

· Assist with washing, bathing, showering, dressing, undressing, hair and oral care as part of 72-hour care package.

· Recognise when patients’ symptoms or general well-being has changed and report to nurse in charge.

· Monitor and report pressure area concerns.

· Respond appropriately to clinical emergencies to ensure the patient receives appropriate care.

· Ensure the safe handling and mobilisation of patients and when necessary to assist in the transportation of patients.

· Chaperone patients to and from home/hospital/hospice following assessment by a registered nurse, to maintain patient safety.

· Care for the body after death and support family members/carers appropriately.

· Respond to patient requests for non-clinical information to improve communication.

· Facilitate an effective and efficient handover of patients between each community service.

· Provide practical comfort, care and support to patients, carers, and families. Ensure that patients receive high quality clinical and personal care and a good patient experience, having regard for their customs, religious beliefs, and doctrines.

· Recognise the patient’s right to privacy, dignity and confidentiality, showing due regard for the patient’s property.

· Act as an advocate for patients to ensure a patient-orientated approach to the delivery of care.

PSYCHOLOGICAL CARE

· Lead the ‘what matters to me’ conversations with patients and families incorporating PPD discussions and ensuring information is passed on to appropriate health care professionals involved in care.

· Provide comfort and support to patients, carers, and family, including bereavement support.

· Ensure Trinity community nursing service is represented in a professional and compassionate manner.

· Work alongside Clinical Psychologist/ Linden Centre/Clergy to ensure psychological needs of patient and family are met.

· Report/ Discuss any safeguarding concerns to adult safeguarding lead.

MANAGEMENT OF DESIGNATED COHORT OF PATIENTS

· Support the transfer of information via Team leader/ CNS manager at shift handover regarding patient’s progress.

· Attend and actively participate in care planning meetings, case conferences and Complex MDT neighbourhood meetings.

· Ensure all essential information is collated on EMIS for your designated cohort of patients.

· Record a summary of care at agreed designated times.

· Report any concerns back to nurse in charge.

· Take responsibility for the organisation of care and support to patients and families, following the plan of care outlined by qualified lead nurse.

· Accommodate a flexible work shift pattern covering a 24-hour rota.

GENERAL RESPONSIBILITIES

· To undertake all mandatory training as required by Trinity hospice and palliative care services.

· Participate in appropriate in-service training as and when required.

· Maintain the strict confidentiality of all information acquired especially regarding patients and staff.

· To ensure all documentation is contemporaneous, clear, and accurate and plans of care are updated in accordance with the needs of the patient.

· To undertake an appraisal and personal development review annually, and through self-development continuously update and improve knowledge and competencies.

· To be a co-operative and supportive member of the Trinity staff team, ensuring that all members are aware of any issues in the post holders’ workload, which may affect other members of the Trinity team.

· Act in accordance with Trinity hospice values and associated behaviours.

· To support volunteers utilised in your area and to develop working relationships providing regular feedback on their performance.

· To take responsibility for being up to date with current policies and procedures and to adhere to these.

· Attend staff meetings

· Promote best practice in relation to health and safety.

· To always promote the Hospice philosophy and uphold Trinity’s core values.

· Make use of available opportunities to extend clinical and professional knowledge.

· Develop and maintain communication skills at a high level when speaking to patients, families, and other health care professionals.

· Maintain personal development plan.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Person Specification

Qualifications

Essential

• English language GCSE Grade C or above or Equivalent
• NVQ 2 or equivalent experience

Desirable

• IT competency qualification and/or use of EMIS

Personal Attributes

Essential

• Pleasant, warm personality with a kind and sympathetic attitude
• Self motivated
• Demonstrate a commitment to caring for people
• Ability to adjust to change
• Flexibility regarding working rota
• UK Driving license and access to car
• Commitment to the vision, values, and objectives of Trinity Hospice
• Ability to work unsociable hours

Knowledge, Skills & Abilities

Essential

• Able to communicate well verbally and in writing
• Ability to follow instructions
• Basic IT skills including Word (e.g., able to log-in, use email, check calendars etc., and log out)
• Able to physically carry out duties of this role (see Job Description)
• Able to follow instructions and use own initiative
• Willingness to learn new tasks, procedures, or methods

Other

Essential

• Willingness to work unsocial hours
• A flexible approach to working patterns

Experience

Essential

• Three years experience in health care setting
• Have ability to establish good working relationships and works well in a team

Desirable

• Community experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Effective prioritization of workload in order to ensure timely completion of all work.

To work in accordance with the rota sometimes needing to cope with varied and fluctuating workloads and sometimes working under pressure.

To utilise the online room bookings system to plan for and ensure the efficient and timely provision of housekeeping to work around functions and meetings.

To maintain departmental records and checklists as required.

Act as a buddy for new starters in your area when requested training and supporting them as required until such time that they are able to work alone.

To liaise with other departments as may be required to ensure suitable provision of Housekeeping services in each area.

To ensure that all commodities are used economically and according to any specified procedures and that waste is kept to a minimum.

Report any accidents and/or incidents and be prepared to make a written statement of the same if necessary.

Report any breakdown or defects in equipment or premises via the online Maintenance reporting system.

Observe safe working practices generally and in accordance with training and instruction received.

Adherence to Risk Assessments as relevant to the role and according to instructions and training.

Processing all dirty and clean laundry and curtains as required including removal and re-hanging of curtains where necessary. Removal of dead or wilting flowers from all areas on sight. Also changing dirty water in vases as needed.

Keeping furniture tidy and well positioned in all areas.

Removal of clinical waste refuse and other waste to appropriate areas safely and correctly as required.

Cleaning and where necessary disinfecting of all areas as required including shampooing of carpets and cleaning in rooms where patients are suffering from an infection - whilst occupied and when vacant according to departmental policies.

General Responsibilities

To undertake all mandatory training as required by Trinity Hospice and Palliative Care Services and participate in appropriate in-service training as and when required.

Maintaining the strict confidentiality of all information acquired especially with regard to patients and staff.

To undertake an appraisal and personal development review annually and through self development continuously update and improve knowledge and competencies

To be a co-operative and supportive member of the Trinity staff team, ensuring that all members are aware of any issues in the post holders workload, which may affect other members of the Trinity team.

To manage all volunteers utilised in your area and to develop effective working relationships providing regular feedback on their performance.

To take responsibility for being up to date with current policies and procedures and to adhere to these.

Co-operating fully in the introduction of any new technology and new methods as appropriate.

To promote at all times the Hospice philosophy and uphold the Trinity core values.

Any other duties that may be reasonably requested.

Person Specification

Experience

Essential

• Previous relevant experience of cleaning
• Relevant experience of cleaning in a healthcare
• setting

Knowledge, Skills and Abilities

Essential

• Able to work well within a team.
• Good I.T. skills; comfortable with computer use
• Able to follow instructions and also use own initiative.
• Effective clear communication - written and verbal
• Willingness to learn new tasks procedures or methods

Personal Attributes

Essential

• Good interpersonal skills - pleasant and
• approachable.
• Have a flexible approach to working good at
• prioritising
• Conscientious and committed to providing a high
• quality service

Qualifications

Desirable

• NVQ in Cleaning and Support Services or similar
• ECDL or other basic I.T. competency qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Trinity Hospice

Address

Low Moor Road

Blackpool

Lancashire

FY2 0BG

United Kingdom

Employer's website

https://www.trinityhospice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Overall purpose of the role

To support the Therapies Team, (Physiotherapy, Occupational Therapy, and Complimentary Therapy) in the daily management of clinical and non-clinical activities within the In-Patient Unit (IPU), Outpatients, and the Community

The post holder will assist the Therapists to maintain a high standard of patient care by undertaking delegated clinical programmes of management, administrative and equipment duties to support the functioning of the department.

To assist therapists with patients treatment either jointly or to carry out treatment programmes following therapists assessment, this may include community visits.

To maintain a clean and tidy environment within clinical and non-clinical areas

To help with the purchase, maintenance, and safe storage of equipment

Person Specification

Qualifications

Essential

• Possess basic literacy and numeracy skills
• National Care Certificate or agreement to complete

Desirable

• NVQ in Health & Social Care Level 3 or equivalent
• Background of a Health & Fitness Courses completed or Science Degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

United Kingdom

Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)