Job description

Job responsibilities

The post-holder is a Dispenser and is an integral part of the general practice team, working within their professional boundaries.

This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.

The Dispenser will support the practice clinical teams with queries regarding medication from patients.

The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.

The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.

The core responsibilities of the Dispenser in delivering health services.

a. Be responsible for checking all medicines dispensed to promote safe dispensing processes

a. Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures

b. Collect prescription charges in accordance with dispensary protocol

c. Ensure controlled drugs are maintained in accordance with practice policy

d. Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage

e. Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained

f. Ensure all repeat prescriptions are processed within the allotted timeframe

g. Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)

h. Process prescription requests via all means of communications

i. Provide patients with advice regarding all prescription matters

j. Process multi-compartment compliance aids (Dosette box)

k. Assist the Dispensary Manager in the preparation of monthly returns

l. Always maintain accurate records, including appropriate coding entries

m. Support initiatives for antimicrobial stewardship to reduce inappropriate

antibiotic prescribing

n. Assist in the delivery of medicines optimisation and management incentive

schemes and patient safety audits

o. Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex request

p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

q. Be an integral part of the general practice team

r. Demonstrate initiative and be creative in finding solutions to problems

s. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

t. Be aware of guidance to ensure that the dispensary conforms to regulatory guidance

u. Undertake stock-takes in accordance with guidance

v. Undertake all mandatory training and induction programmes

w. Contribute to and embrace the spectrum of clinical governance

x. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

y. Contribute to public health campaigns (e.g., flu clinics)

z. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working in a dispensary
• Experience of working with the general public and patients

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Knowledge and Skills

Essential

• Ability to communicate information effectively with people at all levels by telephone, email and face to face
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to record accurate clinical notes
• Understanding of safeguarding adults and children

Desirable

• Good clinical system IT knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crondall New Surgery

Address

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.crondallnewsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess, diagnose, triage, and manage patients, taking responsibility for the management of a caseload
• Develop and make use of your full scope of clinical practice, including skills relating to supplementary prescribing and investigation when trained to do so
• Manage complex interactions, including working with patients with psychosocial and mental health needs, referring to social prescribing when appropriate
• Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' health, nutrition, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions
• Provide care which is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status
• Support patients to set their own goals and be confident in their approach to self-management where appropriate.

Evidence, Research, and Development

• Develop relationships and a collaborative working approach across the PCN supporting the integration of pathways in primary care
• Work as part of an MDT in a patient facing role, using your expert knowledge of dietetics, to create stronger links for dietetic services through clinical leadership, teaching and evaluation skills
• Support research and audit programmes to evaluate and improve the effectiveness of our service
• Streamline the pathway of care by providing a responsive service so that patients receive timely access to care

Leadership

• Lead, manage and contribute to service delivery
• Implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training
• Communicate effectively and appropriately, with patients and carers, complex and sensitive information regarding diagnosis, pathology, prognosis and treatment choices supporting personalised care

Facilitating learning

• Provide feedback and support to other PCN clinical team members on appropriate referral criteria
• Critically reflect on own practice and continue to develop your skills.

Key skills and attributes

• Ability to work under pressure in a fast-paced and changing environment
• Strong clinical problem-solving and analytical skills, including ability to identify when to refer a patient to another service or for diagnostics
• Ability to critically reflect on your own professional developmental needs, and is motivated to progress your clinical development (with support)
• Strong communication and interpersonal skills, with an ability to work cohesively with a wider team
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Office skills including the use of IT programmes, databases and other modern/tech based ways of working and collaborating

Person Specification

Qualifications

Essential

• Fully HCPC and BDA registered practicing Dietitian
• Minimum 3 years of clinical experience in dietetics
• An up-to-date understanding of Health Education Englands Roadmap to Practice

Desirable

• Completion of some level 7 MSc learning
• Previous clinical experience of first contact triage clinical work; even if in the private sector or freelance
• Previous experience of using EMIS / SystmOne

Experience

Desirable

• Experience with working with individuals with Type 2 Diabetes
• Experience with working with frail and elderly patients or in care homes
• Experience in weight management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Dietitians

Address

Conisbrough Group Practice

Gardens Lane

Conisbrough

Doncaster

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://www.primarycaredietitians.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are recruiting an MSK First Contact Practitioner (Level 1) to work within community GP settings, acting as the first point of patient contact. The role involves autonomous assessment, diagnosis, treatment planning and onward referral for patients presenting with MSK conditions, including complex or chronic presentations.

Key Responsibilities

• Independently assess, diagnose and manage patients presenting with MSK conditions.
• Formulate individualised treatment and management plans using advanced clinical reasoning.
• Manage a designated caseload efficiently, prioritising clinical need.
• Provide specialist MSK advice to patients, carers, physiotherapy colleagues and GPs.
• Deliver both planned and spontaneous patient education to support understanding and engagement.
• Use advanced manual therapy skills, investigative techniques and analytical skills for complex cases.
• Coordinate referrals for diagnostics or secondary care services when required.
• Maintain accurate and legally compliant clinical records.
• Communicate effectively with patients and carers to maximise rehabilitation outcomes.
• Assess capacity, obtain consent and work within relevant legal and professional frameworks.
• Contribute to MDT training, teaching and clinical development where required.
• Participate in the organisations CPD programme.
• Represent the organisation at local, regional and national levels where appropriate.

Person Specification

Qualifications

Essential

• Ability to work independently. Knowledge of a wide range of assessment and treatment approaches. A clear understanding of the CSP professional code of conduct and relevant professional guidelines

Desirable

• Experience of out-patient or community MSK or neurological rehabilitation Experience of NHS working Work experience in a related environment. E.g., sports/healthcare

Experience

Essential

• HCPC and CSP registered Physiotherapist.

Desirable

• Evidence of continued professional development - Stage 1 or on a roadmap.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

Crondall New Surgery

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The HCA supports the practice nursing and administrative teams in the delivery of clinical and administrative services. This role involves working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

Having completed the Care Certificate or equivalent qualification, the HCA will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education while also supporting the administrative team on an as-required basis.

The key roles of this job will include:

- Performing NHS Health Checks

- Undertaking phlebotomy

- Urinanalysis

- Recording blood pressure where appropriate

- Supporting administrative processes

- Providing Health promotion

With further support, the job may also include:

- Performing basic wound care / dressing changes

- Supporting seasonal vaccinations where appropriate

- Performing ECGs

In addition, the post holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the practice.

The following are the core responsibilities of the HCA. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Consult with patients and their families to undertake assessments of patient need

b. Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education

c. Be an integral part of the general practice team

d. Provide clinical support to registered nurses and other healthcare professionals within the organisation

e. Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives

f. Act as a chaperone as required

g. Ensure specimens are recorded and ready for onward transportation

h. Provide support during minor operations as required

i. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy

j. Work within national and local protocols where these exist

k. Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

l. Recognise the boundaries of their practice and know when and to whom patients should be referred

m. Support in the delivery of enhanced services and other service requirements

n. Support the administrative team on an as-required basis

o. Undertake all mandatory training and induction programmes

p. Contribute to and embrace the spectrum of clinical governance

q. Maintain a clean, tidy, effective working area always

r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Wider responsibilities

In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:

a. Participate in any audits as directed

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning

d. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Care Certificate qualification
• Qualified phlebotomist

Experience

Essential

• Experience of working in a primary care setting
• Experience of delivering Health Checks
• Experience of venepuncture
• Ability to carry out patient checks, height, weight, BP, pulse, BMI etc

Desirable

• Experience of wound care/removal of sutures and staples
• Experience of using EMIS/Docman/Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The New Surgery, Chesham

Address

The New Surgery

Berkhampstead Road

Chesham

Buckinghamshire

HP5 3EZ

United Kingdom

Employer's website

https://www.newsurgerychesham.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

Chronic Disease Management:Provide comprehensive care and management for chronic conditions such as asthma, COPD, and diabetes, including regular monitoring, patient education, and collaboration with multidisciplinary healthcare teams to optimise patient outcomes. Monitor and manage patients with hypertension, offering evidence-based interventions to reduce cardiovascular risks.

Travel Health.

Vaccinations:Administer childhood and adult vaccinations as per patient group directions, providing informed advice and ensuring adherence to immunisation protocols.

Well Person Clinics & Health Promotion:Lead well person clinics and health promotion initiatives, offering lifestyle assessments and advice on diet, smoking cessation, alcohol reduction, and physical activity to enhance overall health and well-being.

Baby Clinic Care:Administer vaccinations and offer comprehensive parental guidance and support.

Cervical Cytology:Conduct cervical cytology smear tests according to local and national guidelines, ensuring accurate documentation and patient care.

Venepuncture:Carry out venepuncture procedures following local protocols to facilitate diagnostic testing and patient care.

• Wound Management:Provide a holistic approach to wound management, including Wound Care 'Tier 2' lower limb, (ulcer care & Doppler) and implement care in line with current evidence-based guideline

Contraception Services:Provide advice and administer contraception options, ensuring patient education and adherence to clinical guidelines.

Suture Removal:Safely and efficiently remove sutures, ensuring adherence to clinical protocols and patient comfort.

Safeguarding:Maintain awareness of statutory and local clinical protection procedures, including referral systems. Possess the ability to recognise signs and symptoms of child abuse, ensuring appropriate actions are taken to safeguard vulnerable patients.

Health & Safety and Compliance:

Sharps and Waste Disposal:Safely manage the disposal of sharps and hazardous materials in compliance with health and safety regulations, ensuring a clean and safe environment for both staff and patients.

Infection Control:Strictly follow infection control protocols to prevent the spread of infections and maintain a safe healthcare environment, adhering to all national and local guidelines.

Emergency Management:Recognise and manage anaphylaxis in accordance with current UK guidelines, providing prompt and effective treatment during emergencies. Perform cardiopulmonary resuscitation (CPR) as required, ensuring timely intervention in life-threatening situations.

Health & Safety Protocols:Follow established procedures for handling and cleaning body fluid spills, maintaining a safe and sanitary environment in line with health and safety standards.

Administrative Responsibilities:

Informed Consent:Obtain and document informed consent (verbal or written) in accordance with legal and ethical standards.

Stock and Equipment Management:Monitor and manage the maintenance of stock and equipment, including refrigeration and emergency equipment, ensuring that all resources are readily available and in good working order.

Vaccine Management:Ensure the effective management of vaccine storage, including maintaining the cold chain and proper stock rotation, to uphold the integrity of all immunisation products.

Confidentiality:Maintain the highest standards of confidentiality regarding all patient and practice information, ensuring compliance with privacy regulations and safeguarding sensitive data.

Documentation:Ensure all consultations are documented in accordance with Nursing and Midwifery Council (NMC) guidelines, maintaining accurate and up-to-date patient records.

Guideline Adherence:Demonstrate a thorough understanding of national and local health guidelines, applying these standards to patient care to ensure high-quality and compliant practice.

Additional Responsibilities:

Undertake any other delegated duties appropriate to the post, contributing to the efficient running of the practice and ensuring the delivery of high-quality patient care.

Managerial:

• Contribute to the assessment of service needs.
• Assist patients to identify their health needs.
• Manage and organise individual patient consultations.
• Aware of identification and reporting procedures related to professional standards.
• To attend staff meetings (when appropriate)
• Ensure effective relationships and communications with the PHCT and other agencies.
• Support the Practice clinical governance agenda.
• Identify changes to clinical practice that are required to implement evidence-based guidelines.

Educational:

• Identify personal development and training needs in conjunction with the manager.
• Participate in clinical supervision.
• Support others with their training and development needs.
• To participate in continuing education and maintain a contemporary level of professional knowledge and skills.

Personnel:

• Maintain good working relations.
• Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission.
• Co-operation with the Practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice.
• Offer innovative ways of working and opportunities to facilitate learning.
• Facilitates a learning environment within the team.
• Maintains a caring environment through the support of colleagues.

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

• Experience of working in General Practice.

Desirable

• Experience of using EMIS Web.

Qualifications

Essential

• NMC Registration

Desirable

• Qualification or able to evidence experience in the management of diabetes, respiratory, family planning, wound care, cervical cytology.
• Qualified Mentor.

Knowledge and Skills

Essential

• Essential
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work effectively as part of an integrated multi-skilled team
• Pleasant and articulate.
• Able to work under pressure and in a changing environment.
• Ability to self-motivate, organise and prioritise own workload.
• Adaptable, innovative, forward looking.
• Enthusiasm, with energy and drive.
• Hard working, reliable and resourceful.
• Considered, steady approach.
• Ability to provide quality care
• Good interpersonal and communication skills
• Experience
• Essential
• 1. Experience of working in accordance with the NMC Code of Professional Conduct and The Scope of Professional Practice.
• 2. Experience of dealing with the patients
• 3. Experience of long term condition management, Diabetes, COPD, Asthma.
• 4. Baby clinic experience.
• Desirable
• 1. Experience of working as a Practice Nurse in a primary care setting.
• 2. Mentorship and supervision of staff.
• Qualifications
• Essential
• 1. Current NMC registration
• 2. Appropriate qualifications & competencies to treat Chronic Illness and deliver clinical procedures.
• 3. Evidence of recent CPD.
• Practice Nurse qualification.
• Cytology screening.
• Wound Management
• Baby Clinic experience
• Competence to undertake asthma, COPD and reviews, holding relevant certificates

Desirable

• Computer experience using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The New Surgery

Address

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB

United Kingdom

Employer's website

https://www.newsurgery.co.uk (Opens in a new tab)