Job description

Job responsibilities

This role provides a key support function within the general practice team, combining administrative and medical secretarial responsibilities to support the delivery of patient care.

Key responsibilities include:

• Clinical coding and accurate updating of patient records following review of clinical correspondence
• Processing referrals (including e-referrals), arranging appointments and diagnostic tests, and supporting referral tracking
• Reviewing and actioning laboratory results in line with practice protocols
• Providing medical secretarial support, including managing clinical correspondence and liaising with hospitals and external agencies
• Completing basic (non-opinion) forms for GP review and signature (e.g. insurance and benefit-related forms)
• Supporting QOF activity through patient recalls for chronic disease management
• Assisting with meeting administration, action tracking, and follow-up
• Supporting administrative tasks and project work as required across the practice

Full training will be provided. This is a varied and important role within a supportive and forward-thinking primary care environment.

Full job description can be found attached.

Person Specification

Experience

Essential

• Experience of clerical and administrative work
• Experience of working with the general public
• Experience of using Microsoft Office applications (Word, Excel, Outlook)
• Experience of prioritising own workload in a busy working environment

Desirable

• Experience of working in a GP practice or healthcare environment
• Experience in medical secretarial duties (including typing, referrals and correspondence management)
• Experience of processing referrals and dealing with external organisations (e.g. hospitals)
• Experience of using clinical systems such as EMIS Web
• Experience of clinical coding

Knowledge & Skills

Essential

• Excellent written and verbal communication skills, including the ability to listen, discuss and inform clearly
• Excellent organisational skills with strong time management and ability to prioritise workload
• Ability to build strong working relationships with colleagues at all levels
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a team and promote good team working
• Excellent IT skills, including Microsoft Office and Outlook
• Ability to use clinical systems effectively
• Ability to accurately extract, interpret and code information from clinical correspondence into patient records
• Understanding of patient confidentiality and data protection requirements
• Ability to manage multiple demands and work under pressure

Desirable

• Familiarity with EMIS Web or similar clinical systems
• Knowledge of NHS primary care systems, referral processes and pathways
• Understanding of medical terminology

Qualifications

Essential

• GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
• Willingness to undertake relevant training for the role

Desirable

• Qualification in a health or social care related subject
• Administration or secretarial qualification (e.g. AMSPAR, NVQ Level 3 or equivalent)
• Further training relating to medical administration or clinical systems

Personal qualities

Essential

• Strong customer/patient focus
• Professional, empathetic and approachable manner
• Ability to use own judgement, initiative and common sense
• Ability to cope with multiple demands and work under pressure
• Flexible and adaptable approach to work
• Positive attitude and self-motivated
• Ability to work as part of a multidisciplinary team
• Honest, reliable and maintains integrity at all times
• Willingness to undertake training and continuous professional development

Other

Essential

• Willingness to undergo a DBS check
• Hepatitis B immunity or willingness to undertake immunisations required for the role

Desirable

• Full and clean UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diamond Health Group

Address

Hendford Lodge Medical Centre

74 Hendford

Yeovil

Somerset

BA20 1UJ

United Kingdom

Employer's website

https://www.diamondhealthgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising Doctor or Duty Doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To endorse all prescription forms as appropriate

To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Manager according to Practice Policy.

To notify the authorising Doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the Dispensary and that all Dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To check prescriptions dispensed by colleagues.

To participate as required in the annual stocktake.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Issue prescriptions daily to keeping on top for our 3 day collection

Cash up the till money daily

Deal with patient queries in person or over the telephone

To cover front desk duties on a rota basis.

Person Specification

Knowledge and Skills

Essential

• Hold an NVQ Level 2 Pharmacy/Dispensary Assistant qualification.
• Have previous experience working within a dispensary or pharmacy setting.
• Possess excellent communication and customer service skills.
• Be confident using computer systems and learning new software.
• Be able to work accurately in a fast-paced environment.
• Demonstrate excellent attention to detail and organisational skills.
• Be compassionate, professional, and approachable.
• Work effectively both independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cutlers Hill Surgery

Address

Bungay Road

Halesworth

Suffolk

IP19 8SG

United Kingdom

Employer's website

https://www.cutlershillsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receptionists play a vital role in as the first point of contact for patients. Receptionists help manage patient flow, ensure accurate record-keeping, and maintain confidentiality. Receptionists act as a communication bridge between patients and clinical staff, often handling sensitive information and prioritising cases. By providing a welcoming and organised environment, they contribute significantly to patient satisfaction and the overall efficiency of the practice.

Person Specification

Experience

Essential

• Essential / desirable skills and characteristics include:
• a) Proven experience in an administrative role.
• b) Confident in the use of ICT, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• c) Excellent written and verbal communication skills.
• d) Ability to solve problems and use initiative.
• e) Strong organisational skills with the ability to multitask and prioritise tasks.
• f) A keen eye for detail.
• g) An ability to work independently and with minimal supervision.
• h) Working knowledge of office administration systems.
• i) An ability to engage with a wide variety of people including patients, staff and other service providers.
• Prior experience in a reception role is preferred, but interpersonal skills, flexibility and confident communication and ICT skills are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hill Surgery

Address

The Hill surgery

Ore clinic, 407 Old London road

Hastings

East Sussex

TN35 5BH

United Kingdom

Employer's website

https://www.thehillsurgery.nhs.uk/ (Opens in a new tab)