Job summary

Were Recruiting: Reception Operations Lead

The Deepings Practice | Market Deeping and Glinton

Hours: 37 hours per weekLocation: Primarily Market Deeping, with cover at Glinton Branch Surgery as requiredReports to: Practice Manager and Partners

Are you an experienced, organised and people-focused leader looking for your next challenge?

The Deepings Practice is looking for a proactive and motivated Reception Operations Lead to lead our reception service and Rota Team across our two practice sites.

We are a large, busy GP practice caring for over 22,000 patients. We are committed to providing a high-quality, accessible and patient-centred service, and we are looking for someone who can help us deliver this consistently while supporting our staff to work effectively as a team.

This is an important leadership role for someone who enjoys managing day-to-day operations, developing colleagues, solving problems and finding practical ways to improve services.

Main duties of the job

Job Overview

You will have overall operational responsibility for the reception service, working closely with our two Reception Shift Leads, the Rota Team, the Practice Manager, partners and clinical colleagues.

Your responsibilities:

• Leading reception operations across Market Deeping and Glinton, ensuring appropriate staffing, effective workflows and consistent service standards.
• Managing and supporting staff, including setting expectations, providing feedback, conducting appraisals, identifying training needs and addressing performance concerns.
• Overseeing staffing and rotas, including reception staffing arrangements, annual leave coordination and ensuring adequate cover during periods of absence.
• Leading the Rota Team, ensuring clinical rotas are completed accurately and on time, Omni Rota is updated daily and appointment books are loaded onto SystmOne within agreed deadlines.
• Maintaining high standards of patient service, supporting colleagues with difficult enquiries, resolving operational issues and helping manage complaints appropriately.
• Ensuring policies and procedures are followed, with particular attention to confidentiality, information governance, patient safety and consistent working practices.
• Driving improvements, identifying operational pressures, monitoring performance and implementing agreed changes to improve efficiency and patient experience.

You will also provide practical support to the reception team when required to maintain safe and effective service delivery.

About us

Why join The Deepings Practice?

This is an opportunity to develop your leadership skills and make a real difference to the daily experience of patients and colleagues.

You will be part of a supportive team, working closely with the Reception Shift Leads to help deliver a reliable, welcoming and efficient service across our practice sites.

If you enjoy helping others, solving problems and taking pride in getting things right, this could be the next step for you.

How to apply

If you are ready to take on a new challenge and believe you have the skills we are looking for, we would love to hear from you.

To apply: Please submit your CV and a supporting statement explaining your relevant experience and why you would be suitable for the role.

The Deepings Practice is committed to equality, diversity and inclusion and welcomes applications from candidates with the skills and experience to fulfil the role.

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£30,868.06 to £32,797.32 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2501-26-0009

Job locations

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Job description

Job responsibilities

The Reception Operations Lead is responsible for the effective day-to-day operation and continuous improvement of the practice reception service across Market Deeping and Glinton. The post-holder provides clear operational leadership, sets expectations and standards, supports the Reception Shift Leads, and ensures that reception services are safe, accessible, organised, patient-centred and responsive to practice requirements.

To lead and manage the Rota Team, ensuring the effective day-to-day. This includes overseeing the preparation, completion and accuracy of all clinical rotas, ensuring appointment books are updated on SystmOne within agreed timescales. The Reception Operations Lead will allocate workloads, provide staff supervision and support, monitor performance and maintain appropriate cover, ensuring that work is completed accurately, efficiently and in accordance with practice policies and deadlines.

The role has overall operational responsibility for reception workflows, staffing deployment, service standards, training, communication, escalation and performance monitoring. The Reception Operations Lead works closely with the Practice Manager, partners, clinical teams and administrative colleagues to implement agreed practice policies and priorities. The Reception Operations lead is expected to lead consistently and professionally, make decisions within delegated authority, and escalate clinical, staffing, safety, conduct or resource issues that fall outside that authority.See full job description

Job description Job responsibilities The Reception Operations Lead is responsible for the effective day-to-day operation and continuous improvement of the practice reception service across Market Deeping and Glinton. The post-holder provides clear operational leadership, sets expectations and standards, supports the Reception Shift Leads, and ensures that reception services are safe, accessible, organised, patient-centred and responsive to practice requirements. To lead and manage the Rota Team, ensuring the effective day-to-day. This includes overseeing the preparation, completion and accuracy of all clinical rotas, ensuring appointment books are updated on SystmOne within agreed timescales. The Reception Operations Lead will allocate workloads, provide staff supervision and support, monitor performance and maintain appropriate cover, ensuring that work is completed accurately, efficiently and in accordance with practice policies and deadlines. The role has overall operational responsibility for reception workflows, staffing deployment, service standards, training, communication, escalation and performance monitoring. The Reception Operations Lead works closely with the Practice Manager, partners, clinical teams and administrative colleagues to implement agreed practice policies and priorities. The Reception Operations lead is expected to lead consistently and professionally, make decisions within delegated authority, and escalate clinical, staffing, safety, conduct or resource issues that fall outside that authority.See full job description

Person Specification

Qualifications

Essential

• Essential
• Educated to GCSE level or equivalent, including English and Maths, or able to demonstrate equivalent literacy and numeracy skills.
• Demonstrable experience in a supervisory, team leader or operational role.
• Experience of staff management, including supporting performance, resolving workplace issues and managing day-to-day staffing requirements.
• Strong IT skills and the ability to use systems for staff rotas, scheduling, record keeping and reporting.

Desirable

• Management or leadership qualification.
• Previous experience working in general practice, primary care or another healthcare setting.
• Experience of workforce planning, rota management and coordinating staffing across multiple sites.
• Knowledge of NHS primary care processes and patient confidentiality requirements.

Experience

Essential

• You will have proven supervisory or team leadership experience, excellent organisational and communication skills, and the ability to manage staffing, rotas and operational issues across two sites.

Desirable

• Experience in general practice or healthcare would be an advantage, as would a relevant management qualification.

Person Specification Qualifications Essential Essential Educated to GCSE level or equivalent, including English and Maths, or able to demonstrate equivalent literacy and numeracy skills. Demonstrable experience in a supervisory, team leader or operational role. Experience of staff management, including supporting performance, resolving workplace issues and managing day-to-day staffing requirements. Strong IT skills and the ability to use systems for staff rotas, scheduling, record keeping and reporting. Desirable Management or leadership qualification. Previous experience working in general practice, primary care or another healthcare setting. Experience of workforce planning, rota management and coordinating staffing across multiple sites. Knowledge of NHS primary care processes and patient confidentiality requirements. Experience Essential You will have proven supervisory or team leadership experience, excellent organisational and communication skills, and the ability to manage staffing, rotas and operational issues across two sites. Desirable Experience in general practice or healthcare would be an advantage, as would a relevant management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job summary

Lincolnshire PCN Alliance LPCNA is at the forefront of transforming healthcare across Lincolnshire. Bringing together 14 Primary Care Networks, 81 practices and serving over 824,000 patients, we drive innovation, collaboration and service improvement to deliver better outcomes for our communities.

Through strong partnerships and a shared vision, we are shaping the future of healthcare by developing new models of care, improving population health and creating more joined-up, accessible services. If you're passionate about making a difference and want to be part of an ambitious, forward-thinking organisation, we'd love to hear from you.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.

Main duties of the job

We are looking for someone who:

• Has experience in an administrative, coordination or patient-facing role.
• Is highly organised and able to manage competing priorities.
• Communicates confidently and professionally with a wide range of people.
• Has strong IT skills, including Microsoft Office and database systems.
• Can work independently while contributing positively to a wider team.
• Demonstrates a compassionate, person-centred approach.
• Is interested in supporting health improvement and behaviour change.
• Enjoys identifying opportunities to improve processes and services.

About us

Join a Team that is stronger together, delivering innovative and integrated care that makes a meaningful difference to people's lives.

At Lincolnshire PCN Alliance LPCNA we are instrumental in shaping the future of Primary care across the county. We are here to innovate and develop lasting change across services, with a focus on improving outcomes through population health management, service transformation and strong partnership working.

Collaboration is at the heart of everything we do. LPCNA brings together 14 Primary Care Networks, representing 81 practices and serving over 824,000 patients, to create collective impact across the wider health and care system. This includes supporting the development of neighbourhood-based models of care and bringing teams together across organisational boundaries to provide more joined-up, accessible services.

Our leadership team is made up of experienced healthcare professionals and strategic thinkers who are passionate about transforming care. Drawing on expertise in general practice, healthcare policy, workforce development, project management, service transformation and integrated care systems, they help drive innovation, strengthen partnerships and improve outcomes for patients, practices and communities.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.