Job description

Job responsibilities

CLINICAL RESPONSIBILITIES

To assess, plan, implement and evaluate care plans for patients; promoting proactive independence and autonomy; working within a multi-disciplinary team.

To build and continually advance own clinical knowledge, skill and competence based on current evidence through educational programmes.

Provide specialist advice around the management of fragility to others.

To work in collaboration with other professionals within our neighbourhood to deliver and ensure proactive care is provided appropriately to our population

To demonstrate clinical effectiveness of service delivery by use of evidence-based practice and outcome measures.

To have the skills to take a history, assess, examine, diagnose, and develop a management plan.

To recognise, assess and manage risk across the immediate and wider working environment and make appropriate decisions autonomously ensuring statutory requirements are met.

To be responsible for patient safety through knowledge of systems, legal requirements and understanding of litigation.

To communicate effectively verbally and in written form in the exchange of highly complex, sensitive, or contentious information in demanding situations using de-escalation, mediation, resolution, and professional Duty of Candour.

To evaluate care, taking appropriate action leading to improvement in quality standards through clinical audit, root cause analysis and dealing with complaints.

MANAGERIAL RESPONSIBILITIES

To demonstrate leadership qualities collaborating with stakeholders to deliver a vision for the frailty service that embrace continuous service improvement and development.

Support the management of change through strategic thinking and operational delivery, use of negotiating skills, self-awareness, and communication.

Act as a role model whilst promoting proactive, positive, respectful, supportive, reliable, and trustworthy behaviours.

RESPONSIBILITY FOR HUMAN RESOURCES / WORKFORCE

To provide clinical support to and receive clinical support from other colleagues.

To provide regular advice/guidance/support to more junior staff.

To be responsible for teaching and assessing in clinical practice to junior staff.

RESEARCH & DEVELOPMENT

Participate in surveys, regular audits, and clinical trials relevant to the role as required

To take responsibility for keeping abreast of developments and research relevant to specialist clinical work and the profession.

POLICY & SERVICE DEVELOPMENT

Responsible for contributing to the development of policies, procedures, and practices applicable to the role.

RESPONSIBILITY FOR INFORMATION / DATA

To maintain and ensure the highest quality of recording of patient data into the relevant record system,

PROFESSIONAL RESPONSIBILITIES

Ensure that personal performance meets job requirements, Professional Codes and Standards, and competency standards always.

Ensure the required level of IT competence required for the role to process, record, evaluate, analyse, and report data.

Demonstrate commitment to the role and to service improvement through innovative thinking and small-scale project management.

Challenge poor practice and take appropriate action as required.

Provide a positive, compassionate role model to junior staff to ensure the delivery of people-centred care and the key components of compassionate care

Create effective teamwork across professional boundaries using team building skills, creating common goals, and through engagement.

Respect and apply the requirements of equality, diversity, and inclusion, promoting and role modelling these across the multi-disciplinary team.

OTHER RESPONSIBILITIES

To provide proactive, holistic assessments of adults living with frailty working with people and their families/carers to develop and support personalised care planning to promote independence and reduce unplanned admission.

To proactively assess, manage and monitor the health and social care needs of people with complex long term health conditions.

To be able to recognise deterioriating patients and respond appropriately

To work in collaboration with the wider frailty service to promote proactive, enhanced clinical management that reduces unwarrented hospital admissions.

To work flexibly to meet the demands of the service and adapt to changing priorities within the working day/week

ENVIRONMENTAL FACTORS

The role will require developed physical clinical skills where accuracy is important e.g., for patient interventions

Person Specification

ADDITIONAL REQUIREMENTS

Essential

• Demonstrable skills in written and spoken English to a standard which enables the post holder to conduct the full range of duties and responsibilities of the role effectively.

Qualifications

Essential

• Registered practitioner with further professional qualifications or demonstrable extensive experience in the relevant specialty
• Membership of the relevant Professional Body
• Evidence of recent professional development in an up-to-date portfolio

Desirable

• History taking and Physical Examination course HAPE or Enhanced Assessment Skills for Clinical Practice
• Knowledge and understanding of primary care relevant to role
• Competent in DNAR and Advanced Care Planning

Experience

Essential

• Experience at Practitioner Band 5 level or above
• Experience of managing change
• Demonstrable knowledge of assessment and therapeutic interventions in area of frailty
• Able to demonstrate specialist clinical reasoning skills to assimilate information to make a clinical judgement regarding diagnosis and intervention.
• Experience of providing clinical supervision and mentoring to junior staff
• Experience of devising and delivering training
• Experience of using electronic patient / service user record systems
• Ability to prioritise and organise workload effectively

Desirable

• Experience of working with Frailty and Long-Term Conditions
• Recent previous experience within a comparable role

PERSONAL QUALITIES/ATTRIBUTES

Essential

• Evidence of demonstrating the organisations values and behaviours.
• Able to communicate effectively at all levels of an organisation and with staff, patient/service users, visitors, or external organisations both verbally and in writing in the exchange of highly complex, sensitive or contentious information which may require the use of negotiating and/or persuasive skills.
• Able to overcome barriers to understanding where there are physical or mental disabilities.
• Able to analyse and assess situations and to interpret potentially conflicting situations and determine appropriate action, where there is a range of options and judgement is required.
• Experience of planning and organising complex activities, e.g., organise own time and that of junior staff and learners, planning off duty rotas and undertaking discharge planning involving co-ordination with other agencies.
• Ability to use own initiative within sphere of authority
• Knowledge and understanding of legislation relevant to practice
• Demonstrable leadership qualities and the ability to perform as a role model
• Willingness to advance own clinical knowledge, skill and competence based on current evidence

BUSINESS TRAVEL

Essential

• Able to travel using own vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Blackmore Vale Partnership

Address

Sturminster Newton Medical Centre

Old Market Hill

Sturminster Newton

Dorset

DT10 1QU

United Kingdom

Employer's website

https://blackmorevalesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.

Maintain and monitor the practice appointments system.

Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.

Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.

Take details of home visits, record, action and pass on to the appropriate member of staff as per the Practice guidelines.

Deal with urgent phone calls as per Practice guidelines.

Register patients for on-line services.

Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.

Update patients personal details.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Take in urine and other samples and deliver to the appropriate place.

Provide clerical assistance to Practice staff, including photocopying and scanning.

Deal appropriately with any forms handed in by patients.

Keep the reception and administration area tidy and free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.

Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.

Provide an efficient scanning service.

Support the development of an effective patient navigation across the partnership

Triage calls, directing and signposting clients/ patients appropriately to relevant personnel/ services

Provide communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers

Working with social prescribing have access to a directory of information about services to point and signpost patients to the most appropriate source of help, advice, and support.

Understand, and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.

Keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary

Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

Supporting further development of care navigation across the partnership

Assist in the training of other colleagues where appropriate

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

Person Specification

Qualifications

Essential

• NVQ 2 in administration or relevant equivalent experience or qualification
• Educated to GCSE level in Mathematics and English to Grade C or above
• I.T. Literate

Desirable

• RSA Typing Level 2 or equivalent

Experience

Essential

• Experience of working in a customer facing environment (face to face and via the telephone)
• Experience of working as a part of a team
• Experience of working in an office environment
• Use of electronic IT systems
• Polite telephone manner
• Ability to maintain confidentiality

Desirable

• Experience using SystmOne
• Ability to prioritise work
• Some experience of working in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Blackmore Vale Partnership

Address

Sturminster Newton Medical Centre

Old Market Hill

Sturminster Newton

Dorset

DT10 1QU

United Kingdom

Employer's website

https://blackmorevalesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.

Maintain and monitor the practice appointments system.

Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.

Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.

Take details of home visits, record, action and pass on to the appropriate member of staff as per the Practice guidelines.

Deal with urgent phone calls as per Practice guidelines.

Register patients for on-line services.

Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.

Update patients personal details.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Take in urine and other samples and deliver to the appropriate place.

Provide clerical assistance to Practice staff, including photocopying and scanning.

Deal appropriately with any forms handed in by patients.

Keep the reception and administration area tidy and free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.

Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.

Provide an efficient scanning service.

Support the development of an effective patient navigation across the partnership

Triage calls, directing and signposting clients/ patients appropriately to relevant personnel/ services

Provide communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers

Working with social prescribing have access to a directory of information about services to point and signpost patients to the most appropriate source of help, advice, and support.

Understand, and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.

Keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary

Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

Supporting further development of care navigation across the partnership

Assist in the training of other colleagues where appropriate

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

Person Specification

Qualifications

Essential

• NVQ 2 in administration or relevant equivalent experience or qualification
• Educated to GCSE level in Mathematics and English to Grade C or above
• I.T. Literate

Desirable

• RSA Typing Level 2 or equivalent

Experience

Essential

• Experience of working in a customer facing environment (face to face and via the telephone)
• Experience of working as a part of a team
• Experience of working in an office environment
• Use of electronic IT systems
• Polite telephone manner
• Ability to maintain confidentiality

Desirable

• Experience using SystmOne
• Ability to prioritise work
• Some experience of working in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Blackmore Vale Partnership

Address

Sturminster Newton Medical Centre

Old Market Hill

Sturminster Newton

Dorset

DT10 1QU

United Kingdom

Employer's website

https://blackmorevalesurgery.co.uk/ (Opens in a new tab)