Job description

Job responsibilities

St Catherine's Hospice is committed to achieving its vision of supporting people to have quality of life to the end of life and supporting families before, during and after bereavement. The Lead Social Worker will provide professional, clinical and operational management across Social Work, Counselling, Bereavement and Remembrance Services.

The post holder will lead the delivery of high-quality, person-centred psychosocial care, ensuring patients, families and carers receive compassionate, timely and effective support throughout their hospice journey. They will maintain professional oversight of safeguarding, counselling, bereavement support and remembrance services whilst fostering a culture of innovation, continuous improvement and excellence.

The role combines operational leadership, professional supervision, support of service development and direct clinical practice, maintaining a specialist caseload of patients and families with complex psychosocial needs.

Person Specification

Key Skills and Abilities

Essential

• Communicates sensitive information clearly and compassionately.
• Organises workloads, priorities and day-to-day team activity effectively.
• Provides approachable and consistent support to staff and volunteers.
• Maintains accurate records and responds calmly to changing needs.
• Ability to produce clear, accurate reports and presentations for varied audiences.

Qualifications

Essential

• Degree level qualification recognised by Social Work England.
• Current Social Work England registration.
• Evidence of postgraduate professional development.
• Supervisory or team management training, or equivalent experience.

Desirable

• Practice Educator qualification.
• Counselling, bereavement or safeguarding qualification.
• Leadership or postgraduate qualification.

Experience

Essential

• Significant post-registration social work experience.
• Experience of working with people affected by life-limiting illness.
• Experience of supervising staff and coordinating day-to-day workloads.
• Experience of safeguarding adults.
• Experience of managing complex caseloads.
• Experience of multidisciplinary team working.
• Experience of providing supervision and day-to-day team support.
• Experience of maintaining safe and effective working practices.

Desirable

• Hospice or specialist palliative care experience.
• Experience of managing counselling or bereavement services.
• Experience of volunteer management.

Knowledge

Essential

• Knowledge of relevant legislation, statutory guidance and professional standards relating to social care, safeguarding, mental capacity and human rights.
• Knowledge of end-of-life care priorities and bereavement theory and practice.
• Knowledge of counselling governance and ethical practice.
• Knowledge of clinical governance, quality improvement and relevant regulatory standards.

Other

Essential

• Compassionate, professional and values-led approach.
• Flexible and proactive working style.
• Calm and approachable manner under pressure.
• Commitment to personal and professional development.
• Understanding of and demonstrable commitment to the Hospices values as a framework for decisions, actions and behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Catherine’s Hospice

Address

Lostock Lane

Lostock Hall

Preston

PR5 5XU

United Kingdom

Employer's website

https://www.stcatherines.co.uk (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant role will bring:

• Working as part of an integrated team of nurses and nursing assistants delivering high quality, individualised care to patients
• Assisting with individual personal hygiene routines including washing, dressing, mouth care and toileting
• To take and record agreed clinical observations and to identify and report any significant changes
• To promote a welcoming, clean and appropriate environment for the care of patients and their families, with awareness of individual physical, social, emotional and spiritual needs.

Person Specification

Experience

Essential

• Experience of caring
• Awareness of health and safety procedures and infection prevention and control and how they affect people in the workplace
• Excellent professional communication skills.
• Awareness of ways that may help to overcome barriers to communication (dementia, sensory disability, confusion, non English speaking, etc.)
• Ability to use own initiative to plan own work for the shift in order to meet the needs of a given group of patients.
• Ability to work as a member of the multidisciplinary team.
• An understanding of basic nutrition needs
• Able to demonstrate methods of promoting dignity
• Communication skills (both verbal and written) proficient in English.
• Be able to effectively communicate with compassion and understanding with people on a variety of levels using tact, diplomacy, and empathy
• Ability to undertake training and direct own learning

Desirable

• Experience of delivering care to patients within a Hospice, Hospital,
• Community or Care Home
• An understanding of the nature of hospice work, and an ability to seek support for his/herself as a result of distressing circumstances

Qualifications

Essential

• General good level of literacy and numeracy

Desirable

• Care Certificate
• NVQ 2/3 in Health/Social care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

St Catherine's Hospice

Grace Holland Avenue

Pease Pottage

West Sussex

RH11 9SL

United Kingdom

Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care delivery

Provide personal care to patients approaching the End of Life and support for their carers, enabling the patient to stay at home where possible and desirable.

To provide care to the patient under the supervision of the Team leader or the District Nurse and according to the nursing care plan, this will include practical nursing care and emotional support.

To continually asses/ reassess the moving and handling needs of the patients to ensure patient and staff safety

To know how and who to contact in an emergency when an urgent situation arises

Move and handle patients, safely using up to date moving and handling techniques.

Communication

To communicate closely with the District Nurses and/ or the St Catherines at Home team leader and report any change in the patients condition or circumstances

Accurately complete records of care electronically and written (including electronic and district Nursing notes)

Communicate with patients and families in a sensitive and empathetic manner

Contribute to the training needs of staff, volunteers and students on placement.

Other

Commitment to personal and professional development

An understanding of and demonstrable commitment to the Hospices Values as a framework for decisions, actions and behaviours

Understanding and commitment to the aims of Equality, Diversity and Inclusion

Flexible and proactive working approach

Resilience to work effectively in a palliative care setting

Person Specification

Experience

Essential

• Ability to contribute to written reports
• Experience within a care environment
• Good interpersonal skills
• Good verbal and non-verbal communication skills
• Experience of working in a team

Desirable

• Previous experience in working in a community setting
• Previous experience of caring for patients approaching the End of Life

Other

Essential

• Resilience to work effectively in a patients home.
• Access to a car on a daily basis and full driving licence essential

Qualifications

Essential

• Driving licence
• Demonstrate required level of numeracy and literacy skills (either during the selection process or GCSE grade C or equivalent)
• Completion of care certificate pr willingness to complete

Desirable

• GCSEs in English and Maths
• RQF Level 2 in Health and Social Care or equivalent to NVQ/ QCF/ CACHE level 2 in Health and Social Care

Key Skills and Abilities

Essential

• Sensitive style of communication
• Able to work as part of a team.
• Excellent team working skills
• Demonstrable proficient skills in written & verbal communication in the English language
• Promote equality and values diversity
• Ability to maintain personal boundaries
• Ability to reflect and learn from experiences
• Flexible attitude with the ability to respond to the needs of the service.
• Positive and caring manner
• Able to demonstrate respect for patients dignity

Desirable

• Understand the requirements of working in a local charity
• Able to demonstrate respect for patients choices
• Have a good understanding of the Mental Capacity Act 2005

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Catherine’s Hospice

Address

Lostock Lane

Lostock Hall

Preston

PR5 5XU

United Kingdom

Employer's website

https://www.stcatherines.co.uk (Opens in a new tab)

Job description

Job responsibilities

Interim Financial Controller role will involve:

• Manage and develop the Finance Team delivering a first-class service to all stakeholders
• To build strong relationships with external stakeholders
• Support the Director of Finance & IT in the preparation of budgets and forecasts, providing analysis as required
• Responsible for the production of accurate and timely management accounts and cashflow

The Role:

This post is offered on a 6 month interim basis, working 37.5 hours per week. Our full time hours are 37.5 hours per week, worked 7.5 hours per day, Monday to Friday.

At St Catherine's we offer work from home opportunities, however, this is adaptable depending on business need and regular onsite presence is required.

Person Specification

Attitude and Behaviours

Essential

• Flexible approach to change, innovation and progress in the work
• environment
• High standard of diplomacy, integrity and reliability
• Willingness and ability to work occasional unsocial hours when
• required.
• Ability to pay close attention to detail and work to a high level of accuracy.
• Flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload.
• A positive attitude to all aspects of work and development
• Professional, confident and compassionate approach to work
• Resilient practitioner and decision maker
• Confidence and self-awareness of own limitations and professional
• boundaries.
• Ability to demonstrate St Catherine's values in all aspects of work

Experience

Essential

• Proven team player that demonstrates high calibre leadership skills that inspires others to achieve and exceed objectives
• Proven experience in the implementation of internal control
• procedures and frameworks
• Excellent organisational skills with the ability to respond effectively to multiple priorities
• Sound and up to date knowledge of Charity Accounting - SORP
• Able to manage and develop good working relationships with key
• stakeholders, both internally and externally.
• Excellent interpersonal and communication skills both oral and
• written
• Demonstrates drive for continuous improvement and maximising
• performance, productivity and efficiency
• Excellent interpersonal and communication skills both oral and
• written
• Sound critical thinking and analytical skills
• Strong practical and modelling skills with Microsoft Office (Word, Outlook,Powerpoint and Excel)

Desirable

• Experience within a healthcare environment
• Payroll and Pension knowledge and experience

Qualifications

Essential

• Qualified Accountant (ACA/ACCA/CIMA/).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

St Catherine's Hospice

Grace Holland Avenue

Pease Pottage

West Sussex

RH11 9SL

United Kingdom

Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Department: Care Directorate

Location: St Catherines Hospice

Responsible to: Sister/Charge Nurse

Salary: £35,779 per annum

Please note: As we are currently consulting on future ways of working, some role details may be subject to change following the consultation process. Job Summary

The post holder will provide individualised specialist palliative and end of life care to adults with life limiting conditions and support their families within the Care Directorate. Care will be delivered in line with the NMC Code, hospice policies and St Catherines Hospice values of care, compassion and commitment. As the Care Directorate provides services across a 24/7 model, including the Inpatient Unit and community services, a flexible approach is essential. The post holder may be rostered to act as Nurse in Charge, leading the safe and effective coordination of the shift within agreed protocols and escalating to the senior clinical team or on-call manager where required. This role will contribute to teaching, supervision, mentoring, quality improvement and research activity within one of the few University Hospices in the country.

Role boundary and leadership expectation

The post holder may coordinate the shift and act as Nurse in Charge when rostered.

The post holder remains professionally accountable for their own practice and for delegated activity undertaken during the shift.

Guide and support the team of Nursing Assistants and Nurse Associate

Main Duties and responsibilities

Duties include:

1. Clinical Care

Assess, plan, implement, evaluate and review patient centred care using a holistic approach that considers physical, psychological, social, spiritual and emotional needs.

Deliver safe, compassionate and evidence-based specialist palliative and end of life care in accordance with hospice policies, procedures and professional standards.

Identify changes or concerns in a patients condition and discuss these promptly with colleagues, the on-call medical team, Team Leader or senior clinical team as appropriate.

Check and administer prescribed medication in line with hospice medicines management policies, procedures and protocols.

Maintain accurate, timely and professional patient records in line with data protection requirements, NMC guidance and hospice documentation standards.

Promote patient choice, dignity, comfort, privacy and individualised care at all times.

Support patients, families and carers with sensitivity, including during deterioration, dying, care after death and bereavement-related conversations.

Comply with registration requirements of the NMC and maintain professional revalidation requirements.

2. Nurse in Charge and Shift Coordination

Act as Nurse in Charge when rostered, leading the safe and effective running of the shift for that day.

Allocate work according to patient acuity, dependency, risk, staff competence and available resources.

Guide and support Nursing Assistants and other colleagues on shift, fostering strong teamwork and consistently high standards of patient care.

Maintain oversight of admissions, transfers, discharges, bed flow and changing patient needs during the shift.

Coordinate communication with the multidisciplinary team, community colleagues, external agencies and on-call services to support continuity of care.

Escalate staffing, capacity, safeguarding, medication, infection prevention, clinical deterioration or other safety concerns in a timely way.

Ensure effective shift handover and clear communication of key risks, priorities and outstanding actions.

Act as Fire Commander or undertake other designated safety roles when rostered and competent to do so.

Work within defined limits of authority, seeking advice and support from the Team Leader, senior clinical team or on-call manager where needed.

3. Multidisciplinary Working and Discharge Planning

Work as an active member of the hospice and wider multidisciplinary team.

Contribute to assessment, care planning, review and discharge planning discussions.

Take a lead role in coordinating discharge planning during the shift where appropriate, ensuring communication with patients, families, carers and relevant professionals.

Liaise effectively with GPs, community teams, hospitals, social care, ambulance services and other partners as required.

Support safe transitions of care, ensuring relevant information is shared appropriately and in line with confidentiality and information governance requirements.

Work flexibly across the Care Directorate according to patient need and service requirement.

4. Governance, Safe Practice and Quality

Promptly report adverse events, accidents, near misses, medication errors and safety concerns through the Vantage system and in line with hospice procedure.

Support a culture of learning, openness and continuous improvement following incidents, feedback or audit findings.

Contribute to safer care workstreams, quality improvement, audit, service development and research projects as appropriate to the role.

Follow hospice policies and procedures relating to medicines management, infection prevention and control, safeguarding, moving and handling, health and safety, fire safety and clinical documentation.

Maintain a working knowledge of relevant CQC expectations, professional standards and hospice governance arrangements as they apply to the role.

Identify and escalate risks, including risks related to staffing, patient dependency, safeguarding, clinical care, equipment or the environment.

5. Learning, Development and Supporting Others

Maintain and update own clinical knowledge and skills to deliver high quality care.

Attend mandatory training, clinical education and development activity required for the role.

Participate actively in annual personal development planning, clinical supervision and reflective practice.

Support the induction, supervision and learning of Nursing Assistants, students, volunteers and new colleagues within agreed competence and role boundaries.

Share knowledge and contribute to a positive learning environment across the Care Directorate.

Support community nurses and colleagues under direct supervision or as agreed with the Team Leader or senior clinical team.

6. Communications, Values and Professional Behaviours

Communicate effectively, respectfully and sensitively with patients, families, carers, colleagues, volunteers and external professionals.

Demonstrate care, compassion, commitment and integrity in actions and behaviours.

Promote equality, diversity, inclusion and individual choice in care delivery and team working.

Maintain professional boundaries, confidentiality and a reliable standard of conduct.

Be caring, empathic, approachable and willing to work as part of a team.

Work flexibly and proactively in response to patient and service needs.

Maintain resilience and seek appropriate support when affected by the emotional demands of palliative care.

Raise concerns using appropriate routes where patient safety, staff safety or quality of care may be compromised.

Person Specification

Experience

Essential

• Minimum 12 months post-registration experience.
• Experience of prioritising care and managing a patient caseload.
• Experience of working as part of a multidisciplinary team.
• Evidence of supporting safe, compassionate and person-centred care.

Desirable

• Experience of acting as Nurse in Charge or coordinating a shift.
• Experience of palliative care, end of life care, oncology, community or acute care.
• Experience of supporting students, new colleagues, Nursing Assistants or volunteers.
• Experience of contributing to audit, quality improvement or service development.

Personal Qualities and Values

Essential

• Compassionate, professional and values-led approach.
• Flexible and proactive working style.
• Calm and approachable manner under pressure.
• Commitment to personal and professional development.
• Understanding of and demonstrable commitment to the Hospices values as a framework for decisions, actions and behaviours.
• Commitment to equality, diversity and inclusion.

Desirable

• Interest in teaching, research, safer care initiatives or quality improvement.

Key Skills and Abilities

Essential

• Ability to act as Nurse in Charge within agreed protocols when rostered.
• Ability to prioritise workload, make appropriate clinical decisions and escalate concerns effectively.
• Basic understanding of medicines commonly used in palliative and end of life care.
• Professional, sensitive and clear verbal and written communication skills.
• Good IT skills and ability to maintain accurate electronic records.
• Ability to support colleagues and promote effective teamwork.
• Emotional resilience to work effectively in a palliative care setting, including care of patients who are dying and care after death.
• Ability to maintain confidentiality and professional boundaries.
• Physical ability to safely move and handle patients, with appropriate training, equipment and reasonable adjustments where required.

Desirable

• Good knowledge of pain and symptom management.
• Good understanding of health and safety issues in a clinical environment.
• Understanding of the Mental Capacity Act 2005 and its application in care decisions.
• Full UK driving licence and access to a car where required for role deployment.

Qualifications

Essential

• Registered Nurse on the NMC register.
• Evidence of continuing professional development.
• Willingness to complete role-related hospice training and competencies.

Desirable

• Palliative care qualification, diploma or willingness to undertake.
• Mentoring, teaching or assessing qualification or experience.
• Advanced communication qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Catherine’s Hospice

Address

Lostock Lane

Lostock Hall

Preston

PR5 5XU

United Kingdom

Employer's website

https://www.stcatherines.co.uk (Opens in a new tab)

Job description

Job responsibilities

Palliative Care Nursing Assistant

Job description

Department: Care Directorate

Location: St Catherines Hospice

Responsible to: Sister / Charge Nurse

Salary: £25,818 per annum

Please note: As we are currently consulting on future ways of working, some role details may be subject to change following the consultation process. Job Summary

As the Care Directorate provides 24/7 services across the Inpatient Unit and community services, a flexible approach is essential. The post holder will support Registered Nurses and the wider multidisciplinary team to deliver safe, compassionate and individualised holistic care to adults with life-limiting conditions and those close to them. Working within agreed competence, hospice policies and delegated care plans, the Nursing Assistant will help patients with activities of daily living, contribute to care planning and documentation, and support comfort, dignity and choice throughout illness, dying and care after death. The post holder will model the Hospices values and contribute to learning, supervision and service improvement appropriate to the role within one of the few University Hospices in the country.

Role boundary and accountability

Work under the direction and supervision of a registered nurse and within agreed competence, hospice policies, procedures and delegated care plans.

Do not undertake assessment, clinical decision-making or tasks requiring registered professional accountability unless specifically trained, assessed as competent and delegated appropriately.

Promptly report changes in a patients condition, concerns, incidents, errors or matters beyond the roles competence to the registered nurse.

Maintain responsibility for the quality, accuracy and timeliness of the care and records personally completed.

Seek advice whenever instructions, priorities or a patients needs are unclear.

Main Duties and responsibilities

1. Clinical Care

Provide compassionate, holistic care to patients and support those close to them, including assistance with physical, emotional and psychological needs.

Support patients with activities of daily living, personal care, nutrition, hydration, mobility, continence, comfort and rest in accordance with the care plan.

Contribute observations and relevant information to the registered nurse to support assessment, care planning and review.

Recognise and promptly report changes in a patients condition, behaviour, comfort or wellbeing.

Provide care to dying patients and support care after death with dignity, sensitivity and respect.

Move and handle patients safely using current techniques, equipment and individual handling plans.

Undertake delegated clinical care and observations only where trained, assessed as competent and appropriately supervised.

Undertake the technical check of medication under the supervision of a registered nurse where trained, competent and authorised under hospice procedure.

Support infection prevention and control through effective hand hygiene, use of personal protective equipment and cleaning practices.

Maintain patients privacy, dignity, choice, comfort and independence at all times.

2. Working as Part of the Care Team

Work collaboratively with registered nurses, Nurse Associates, doctors, allied health professionals, volunteers and other colleagues.

Follow delegated priorities and communicate clearly about progress, unfinished care and emerging concerns.

Contribute relevant information during handovers, multidisciplinary discussions and care reviews.

Support a calm, safe and welcoming care environment and help maintain appropriate equipment and general stock.

Assist with admissions, transfers, discharge preparations and care after death as directed.

Use resources responsibly and report shortages, faults or hazards promptly.

Work flexibly across clinical services and shifts in response to patient need and service requirements.

3. Communication and Record Keeping

Communicate respectfully, sensitively and clearly with patients, families, carers and colleagues.

Adapt communication to individual needs and seek support where there are sensory, cognitive, speech, cultural or language barriers.

Listen to and acknowledge concerns, passing clinical questions, complaints or sensitive matters promptly to the registered nurse.

Accurately complete electronic and written records of the care, observations and information personally provided.

Maintain confidentiality and share information only with authorised people for legitimate care purposes.

Support effective handovers by reporting relevant, factual and timely information.

4. Safety, Quality and Governance

Work in accordance with hospice policies, procedures, protocols, the behavioural framework and agreed standards of care.

Promptly report incidents, adverse events, accidents, near misses, errors, safeguarding concerns and hazards.

Take immediate action within competence to maintain safety and seek support from the registered nurse.

Follow infection prevention, medicines safety, moving and handling, health and safety and information governance requirements.

Participate openly in reviews, reflection, learning and improvement following incidents or feedback.

Contribute to audits, quality improvement and safer care activities appropriate to the role.

Keep mandatory training and role-specific competencies up to date.

5. Learning and Development

Complete the Care Certificate where not already achieved and maintain the knowledge and competence required for the role.

Attend induction, mandatory training, supervision and other learning identified for the role.

Actively participate in appraisal and the annual personal development plan.

Reflect on experience, feedback and incidents and apply learning to practice.

Ask for guidance and additional training before undertaking unfamiliar tasks.

Contribute appropriately to the learning of colleagues, volunteers and students by demonstrating good practice within own competence.

Support the Hospices teaching, service improvement and research activity where appropriate to the role.

6. Values and Professional Behaviours

Demonstrate care, compassion, commitment and integrity in actions and behaviours.

Treat patients, families, carers, colleagues and volunteers with dignity, courtesy and respect.

Promote equality, diversity, inclusion and individual choice in care delivery and team working.

Maintain professional boundaries, confidentiality and a reliable standard of conduct.

Be caring, empathic, approachable and willing to work as part of a team.

Work flexibly and proactively in response to patient and service needs.

Maintain resilience and seek appropriate support when affected by the emotional demands of palliative care.

Person Specification

Personal Qualities and Values

Essential

• Kind, respectful and patient-focused.
• Calm, dependable and able to seek support appropriately.
• Flexible and proactive working approach.
• Resilience to work effectively in a palliative care setting.
• Commitment to personal development and the Hospices values.
• Commitment to Equality, Diversity and Inclusion.

Desirable

• Interest in contributing to learning, quality improvement or service development.

Qualifications

Essential

• Care Certificate, or willingness and ability to complete it within the required timeframe.

Desirable

• GCSE English and Mathematics or equivalent.
• Level 2 or Level 3 health and social care qualification, NVQ in Care or equivalent.

Key Skills and Abilities

Essential

• Caring, compassionate and empathic approach.
• Ability to communicate effectively and sensitively in spoken and written English.
• Ability to follow delegated instructions and work within clear role boundaries.
• Ability to recognise and report changes, concerns, incidents and risks promptly.
• Ability to complete clear and accurate electronic and written care records.
• Ability to work flexibly and reliably as part of a team.
• Ability to move and handle patients safely, with training and appropriate equipment.
• Ability to reflect, learn from experience and maintain role competencies.
• Commitment to equality, diversity, inclusion, dignity and confidentiality.

Desirable

• Understanding of the Mental Capacity Act 2005.
• Basic understanding of safeguarding, infection prevention and palliative care.
• Experience of electronic patient record systems.

Experience

Essential

• Demonstrable interest in caring for and supporting other people.
• Experience of working effectively as part of a team.

Desirable

• Previous experience of caring for patients or service users in a health or social care setting.
• Experience of palliative or end of life care.
• Full UK driving licence and access to a vehicle where required by the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Catherine’s Hospice

Address

Lostock Lane

Lostock Hall

Preston

PR5 5XU

United Kingdom

Employer's website

https://www.stcatherines.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will oversee the day-to-day delivery of supporter journeys, working closely with fundraising, supporter services, data and insight, marketing and communications colleagues to ensure every supporter receives timely, empathetic and professional communication.

You will help identify supporter needs and pain points, test and improve journeys, and create practical guidance that enables teams across the hospice to take a consistent, supporter-first approach.

You will bring a wealth of experience of working in a supporter journey role, with a strong understanding of what excellent supporter care looks like. You will be confident building relationships across teams, able to manage multiple priorities and committed to improving supporter experiences through insight, empathy and attention to detail.

Person Specification

Experience

Essential

• Minimum of two years in a Supporter Journey role
• Demonstratable experience of working in a customer or donor focused environment with the ability to provide excellent donor care to supporters.
• Demonstratable experience of delivering exceptional stewardship and/or donor care.
• Demonstratable experience of identifying a donors potential and acting to maximise this potential.
• Excellent team skills with an ability to work across teams and in project groups.
• Exceptional verbal and written communication skills, including experience of making asks.
• Experience of being an ambassador and building strong working relationships, internally and externally.
• Experience of producing compelling and impactful written materials which inspire and motivate.
• Proficient in using Microsoft Office packages and databases.

Desirable

• Experience of using Raiser's Edge.
• Ability to inspire, motivate and manage volunteers.

Qualifications

Essential

• Educated to A level or equivalent, with
• grade A-C GCSE level in English and
• Maths

Desirable

• Fundraising qualification
• Professional fundraising training
• Chartered Institute of Fundraising membership/qualification or equivalent

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Crawley

Pease Pottage

RH11 9SL

United Kingdom

Employer's website

https://www.stch.org.uk/ (Opens in a new tab)