Job summary

Now is an exciting time to join the state-of-the-art Midland Metropolitan University Hospital and continue our journey toward becoming one of Europe's most innovative healthcare providers.

We are seeking a caring and motivated Paediatric Emergency Care Technician to join our Emergency Department team. This is a great opportunity to be part of a progressive service supporting high-quality emergency care for children and young people.

In this role, you will work with registered nurses and the wider multidisciplinary team to provide safe, effective, and compassionate care. Duties include supporting clinical tasks, assisting with patient assessment and treatment, and helping maintain a child-friendly, organised environment. Your contribution will ensure children and families receive timely, patient-centred support during challenging moments.

We are looking for a committed team player with experience in acute or paediatric care, strong communication skills, and a genuine passion for working with children and families. You should be confident supporting clinical activities, able to work in a fast-paced setting, and keen to learn and develop within paediatric emergency care.

Working closely with paediatric nurses, emergency clinicians, and the wider team, you will play a key role in helping us deliver outstanding care.If you are enthusiastic about providing high-quality care and want to make a meaningful difference, we would love to hear from you.

Main duties of the job

• Support the paediatric Emergency Department by assisting with patient assessment, treatment, and clinical procedures such as cannulation, phlebotomy, ECGs, bladder scans, and safe removal of cannulas following appropriate training.

• Use effective distraction and comfort techniques during procedures to support children and young people.

• Maintain a safe, clean, and well-stocked clinical environment, including replenishing emergency equipment after resuscitation or trauma alerts.

• Assist nursing and medical staff with administrative tasks, accurate data entry, and use of clinical IT systems, escalating any concerns about patient deterioration.

• Identify and report safeguarding concerns, ensuring appropriate referrals are completed.

• Support timely patient flow by organising transfers, arranging discharge paperwork, contacting patient transport, and photocopying/handling notes when needed.

• Communicate effectively with children, parents, carers, and the multidisciplinary team.

• Help maintain stock levels, equipment, and supplies, reporting shortages promptly.

• Assist with bereavement care under the direction of a registered nurse.

• Participate in staff induction, departmental handovers, meetings, and incident reporting.

• Respond professionally to challenging behaviour or aggression, following Trust policy.

• Recognise limits of own role, work within competencies, and maintain up-to-date training.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job summary

An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients.

The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.

They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.

Main duties of the job

Providing reception cover for the Endoscopy service including:

Greeting patients on arrival onto the Endoscopy patient system.

Liaising with clinical staff/booking clerks in relation to appointments,

Inputting clinical and administrative patient details onto the system.

Liaising with the ambulance desk to arrange transport for patients.

Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.

Clinic preparation for endoscopy clinics: pull out patient information for each clinic.

Liaising with nursing staff with regard to arrival for clinics and managing potential delays.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.