Job description

Job responsibilities

Key Duties:

1. To create, apply and monitor rotas for all clinical staff and outside agencies, to ensure appropriate room allocation to accommodate all clinics and meetings.

2. To ensure clinical annual leave and study leave requests are recorded and applied to maintain safe operating standard across all services in terms of appointment capacity.

3. To manage clinical short-term absences by informing staff and patients. To rearrange appointments based on priority and staff skill mix.

4. To ensure the rota system has a safe number of staff available to operate our services appropriately.

Other Duties

Plan and allocate the urgent care sessions as fairly as possible for all clinicians, to include monitoring and auditing of sessions.

To ensure slot types are mapped according the local and national guidelines

Liaise with our Administrative team to rota specialist clinics such as Contraception, Dermatology and Minor Surgery. Ensure there is also an assistant available when required.

Create induction timetables for new staff and medical students.

Allocate rooms for any meetings,1:1 supervision sessions and ad- hoc meetings

It will be necessary to attend and contribute to various practice meetings as requested

Work alongside the Senior Leadership Team to support any changes or issues that may arise.

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or Senior Leadership Team.

Key Performance Indicators (KPI's)

1. To ensure rotas are applied a minimum of 6 weeks in advance at all times ensure clinical annual leave and study leave requests are recorded and applied to maintain safe operating standard across all services in terms of appointment capacity

2. To ensure absence requests recorded on staff hub are matched to the clinical system and clinics updated as necessary.

3. To notify teams of any clinical staff absence by the start of the shift and to contact and inform patients of re-arranged or cancelled appointments within 4 hours.

4. To maintain the core number of key sessions (such as duty, sorter, visits, and routine clinics)

Please see Job Description attached for further details.

Person Specification

Knowledge

Desirable

• Clinical computer systems in SystmOne (TPP)

Qualifications

Essential

• GCSE Grade C or above in Maths (or equivalent)
• GCSE Grade C or above in English (or equivalent)

Desirable

• Qualifications at A Level standard (or equivalent)

Experience

Essential

• 1 year+ experience in a customer service role
• Working within a team
• Working independently
• Telephone call handling
• Working in a busy environment

Desirable

• 3 years+ experience in a customer service role
• Working in an office
• Experience working within a confidential environment
• Experience working within a medical environment
• Experience working in General Practice and/or Primary Care
• Complaint handling & volatile situations

Skills

Essential

• Competent and confident in using IT & computers (esp., Microsoft Word and Excel)
• Excellent communication skills, both verbal and written
• Excellent organisational skills
• Good telephone manner

Qualities / Attributes

Essential

• Ability to multitask
• Open to feedback and willing to learn and develop
• Fast learner
• Adaptable to change
• Flexible approach to demand
• Strong team ethic
• Calm & professional disposition
• Caring & polite disposition
• Friendly & approachable

Employer details

Employer name

Salisbury Medical Practice

Address

Fisherton House

Fountain Way

Salisbury

Wiltshire

SP2 7FD

United Kingdom

Employer's website

https://www.salisburymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key duties:

Undertaking blood tests, blood pressure checks, and height, weight and BMI checks.

Assisting in minor surgery procedures including but not limited to vasectomies, carpal tunnel, dermatology procedures, coils etc.

Undertaking NHS and new patient health checks.

Undertaking diabetic foot checks.

Assisting with urinalysis and sample checks.

Ensuring patient confidentiality, respect, and dignity is adhered to at all times.

* Please refer to supporting job description for full details

Person Specification

Qualifications

Essential

• Level 3 Health & Social Care Qualification (or equivalent)
• Certification/Qualification and competency document in Phlebotomy

Experience

Essential

• 1 year+ experience working as a trained Healthcare Assistant
• Experience working in General Practice and/or Primary Care
• Experience of working as part of a multi-disciplinary team (MDT)
• Working within a team
• Working independently
• Working in a busy environment

Desirable

• 3 years+ experience working as a trained Healthcare Assistant
• Experience with assisting in Theatres / Minor Surgery
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)

Qualities and Attributes

Essential

• Compassionate & empathetic
• Calm & professional
• Friendly & approachable
• Open to feedback (positive & negative) and willing to learn and develop
• Committed with a strong work ethic
• Approachable
• Fast learner
• Ability to problem solve
• Ability to multitask
• Flexible approach to demand

Knowledge and Skills

Essential

• Competent and confident in using IT & computers
• Excellent communication skills, both verbal and written
• Excellent organisational skills
• Phlebotomy Skills
• Ability to take Blood Pressure Readings

Desirable

• Ardens templates
• Clinical computer systems in SystmOne (TPP)
• Theatre assisting skills
• NHS and new patient and health checks
• Diabetic foot check
• Urinalysis Skills
• Processing and management of samples

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury Medical Practice

Address

Fisherton House

Fountain Way

Salisbury

Wiltshire

SP2 7FD

United Kingdom

Employer's website

https://www.salisburymedicalpractice.co.uk/ (Opens in a new tab)