Job description

Job responsibilities

We're looking for a Care Navigator to join our friendly reception and admin team. This is a key front line role where you'll be helping patients get the care they need, while supporting the wider practice with a range of admin and coordination tasks.

Your day-to-day work will include greeting patients, booking appointments, answering queries (in person and by phone), and signposting patients to the right service or clinician. You'll also process home visit requests, handle incoming mail, update patient records, and liaise with healthcare professionals both in and outside the practice.

You'll need to be confident using computers and able to stay calm and organised in a busy environment. Good communication skills are essential, along with the ability to use your judgement and initiative especially when helping patients who need urgent attention.

Other duties include helping keep the reception area tidy and welcoming, supporting with opening and closing the building, and assisting with general practice tasks as needed

As a busy GP practice, we value a team approach and would welcome candidates who can offer a reasonable degree of flexibility to help cover annual leave and occasional sickness absence when required.

Experience in a similar role is an advantage, but full training will be given. Most importantly, were looking for someone reliable, adaptable, and committed to providing a great service to our patients.

Person Specification

Qualifications

Essential

• - GCSE or equivalent including maths and English

Experience

Essential

• - At least 2 years' administrative experience

Desirable

• - Previous experience in a healthcare setting

Employer details

Employer name

Wells City Practice

Address

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.wellscitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

1. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas
2. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team
3. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)
4. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities
5. Provide leadership on person-centred medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services
6. Through structured medication reviews, support patients to take their medications to get the best from them, reduce waste and promote self-care
7. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload
8. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system
9. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation
10. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:
11. o Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist
12. o The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor
13. o Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development
14. o A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place
15. Act as the point of contact for all medicine related matters, establishing positive working relationships
16. Consult patients within defined levels of competence and independently prescribe acute and repeat medication
17. Receive referrals and directed patients from triage services and other clinicians
18. Receive and resolve medicines queries from patients and other staff
19. Provide medication review services for patients in the practice and during domiciliary visits to the local nursing home
20. Manage a caseload of complex patients
21. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.
22. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly
23. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team
24. Review medications for newly registered patients
25. Improve patient and carer understanding of confidence in and compliance with their medication
26. Maintain accurate clinical records in conjunction with extant legislation
27. Encourage cost-effective prescribing throughout the organisation
28. Implement and embed a robust repeat prescribing system
29. Provide advice and answer medication related queries from patients and staff
30. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems
31. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.
32. Develop yourself and the role through participation in clinical supervision, training and service redesign activities
33. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines
34. Provide subject matter expertise on medication monitoring, implementing and embedding a system
35. Support clinicians with the management of patients suffering from drug and alcohol dependencies
36. Actively signpost patients to the correct healthcare professional
37. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care
38. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.
39. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
40. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care
41. Handle prescription queries and requests directly
42. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers
43. Support in the delivery of enhanced services and other service requirements on behalf of the organisation
44. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events
45. Undertake all mandatory training and induction programmes
46. Contribute to and embrace the spectrum of clinical governance
47. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
48. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care
49. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Please see attached Job Description & Person Specification

Qualifications

Essential

• Please see attached Job Description & Person Specification

Other requirements/wider responsibilities

Essential

• Please see attached Job Description & Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Medical Centre

Address

Priory Road

Warwick

Warwickshire

CV34 4NA

United Kingdom

Employer's website

https://www.priorymed.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties

1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.

2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.

3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.

4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.

5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology

6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.

7.Efficiently and accurately secure the premises safely when surgery is closed.

8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

10.Such other duties as may reasonably be delegated from time to time.

Person Specification

Behaviours & Skills

Essential

• Team Work.
• Can-Do Attitude.
• Customer Service.
• Deadlines.
• Work Prioritisation.
• Communication Skills.
• Problem Solving Skills.
• IT Literate.

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Group

Priory Medical Centre

Cornlands Road

YORK

YO24 3WX

United Kingdom

Employer's website

https://www.priorymedical.net/ (Opens in a new tab)