Job description

Job responsibilities

This role provides a key support function within the general practice team, combining administrative and medical secretarial responsibilities to support the delivery of patient care.

Key responsibilities include:

• Clinical coding and accurate updating of patient records following review of clinical correspondence
• Processing referrals (including e-referrals), arranging appointments and diagnostic tests, and supporting referral tracking
• Reviewing and actioning laboratory results in line with practice protocols
• Providing medical secretarial support, including managing clinical correspondence and liaising with hospitals and external agencies
• Completing basic (non-opinion) forms for GP review and signature (e.g. insurance and benefit-related forms)
• Supporting QOF activity through patient recalls for chronic disease management
• Assisting with meeting administration, action tracking, and follow-up
• Supporting administrative tasks and project work as required across the practice

Full training will be provided. This is a varied and important role within a supportive and forward-thinking primary care environment.

Full job description can be found attached.

Person Specification

Experience

Essential

• Experience of clerical and administrative work
• Experience of working with the general public
• Experience of using Microsoft Office applications (Word, Excel, Outlook)
• Experience of prioritising own workload in a busy working environment

Desirable

• Experience of working in a GP practice or healthcare environment
• Experience in medical secretarial duties (including typing, referrals and correspondence management)
• Experience of processing referrals and dealing with external organisations (e.g. hospitals)
• Experience of using clinical systems such as EMIS Web
• Experience of clinical coding

Knowledge & Skills

Essential

• Excellent written and verbal communication skills, including the ability to listen, discuss and inform clearly
• Excellent organisational skills with strong time management and ability to prioritise workload
• Ability to build strong working relationships with colleagues at all levels
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a team and promote good team working
• Excellent IT skills, including Microsoft Office and Outlook
• Ability to use clinical systems effectively
• Ability to accurately extract, interpret and code information from clinical correspondence into patient records
• Understanding of patient confidentiality and data protection requirements
• Ability to manage multiple demands and work under pressure

Desirable

• Familiarity with EMIS Web or similar clinical systems
• Knowledge of NHS primary care systems, referral processes and pathways
• Understanding of medical terminology

Qualifications

Essential

• GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
• Willingness to undertake relevant training for the role

Desirable

• Qualification in a health or social care related subject
• Administration or secretarial qualification (e.g. AMSPAR, NVQ Level 3 or equivalent)
• Further training relating to medical administration or clinical systems

Personal qualities

Essential

• Strong customer/patient focus
• Professional, empathetic and approachable manner
• Ability to use own judgement, initiative and common sense
• Ability to cope with multiple demands and work under pressure
• Flexible and adaptable approach to work
• Positive attitude and self-motivated
• Ability to work as part of a multidisciplinary team
• Honest, reliable and maintains integrity at all times
• Willingness to undertake training and continuous professional development

Other

Essential

• Willingness to undergo a DBS check
• Hepatitis B immunity or willingness to undertake immunisations required for the role

Desirable

• Full and clean UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diamond Health Group

Address

Hendford Lodge Medical Centre

74 Hendford

Yeovil

Somerset

BA20 1UJ

United Kingdom

Employer's website

https://www.diamondhealthgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• To be responsible for diagnostic procedures for example, venepuncture, blood pressure, height/weight, ECG and any specimens.
• Work with other health care professionals to diagnose, monitor, manage and treat long-term conditions (inclusive of diabetes management), including non-drug-based treatment methods using a management plan, and in line with national and local policies and practice needs
• To advise patients on general health care and promotion of healthy lifestyles.
• To be responsible for chronic wound care as well as post-surgical wound care.
• To administer injections under an individualised prescription or PGD within training limits.
• To maintain the cold chain of vaccines. Including safe storage, rotation and disposal of vaccines and drugs.
• To administer immunisations for example, influenza, pneumococcal, tetanus and childhood immunisations.
• Support and manage health needs of women presenting for family planning and cervical cytology consultations
• Advise, support and administer vaccinations where appropriate for patients travelling abroad
• Assist in providing minor-surgery sessions.
• Apply infection-control measures within the practice according to local and national guidelines

Core Duties:

• To work independently and as part of a busy Nursing Department, to meet the needs of patients and service delivery.
• To be an active and integral member of the Nursing Team, attending team meetings and training sessions, supporting colleagues and working flexibly to cover annual leave or sickness.
• To act as chaperone if required/ requested by patients and colleagues.
• Support the development of others in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
• To assist in maintaining a safe environment for the clinical team, patients and co-workers, ensuring that all statutory and local regulations (e.g. Health & Safety, COSHH, clinical waste management, infection control) are implemented and followed
• To ensure data is recorded accurately and timely onto patient records, with due regard for record management and patient confidentiality.
• To ensure data is accurately recorded and coded onto relevant templates and documentation associated with patient health care.
• To maintain and stock examination rooms and treatment rooms with agreed consumables and clinical equipment / instruments.
• To be aware of quality standards and targets as set out in NICE guidelines, NHS contracts, Quality and Outcomes Framework, etc., working to achieve these standards at all times.
• To promote a professional approach at all times by attire and attitude to patients and staff both in and out of the Practice.
• To maintain annual registration with the NMC and other professional bodies (as required). To adhere to the Code of Professional Conduct.

The above constitute the main responsibilities of the post and may be subject to change.

Person Specification

Experience

Essential

• Minimum of 1 years recent experience working in primary, community or hospital nursing experience, as part of multi-disciplinary team.
• Experience in managing long-term conditions (e.g. diabetes, asthma, COPD, hypertension)
• Experience in childhood and adult immunisations
• Wound care and dressings
• Phlebotomy
• Knowledge of infection prevention and control procedures
• Understanding of safeguarding children and vulnerable adults
• Experience of working autonomously within professional scope of practice

Desirable

• Competence in cervical cytology
• Experience with chronic disease review templates and QOF
• Experience using primary care clinical systems (emis)

Qualifications

Essential

• Registered Nurse with NMC Registration
• Evidence of continued professional development
• Minimum of 1 years recent experience working in primary, community or hospital nursing experience.

Desirable

• Post-registration qualification in Primary Care Nursing
• Care of the Adult with Diabetes qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Preston Grove Medical Centre

Address

Preston Grove Medical Centre

Preston Grove

Yeovil

Somerset

BA20 2BQ

United Kingdom

Employer's website

https://www.prestongrovemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• To be responsible for diagnostic procedures for example, venepuncture, blood pressure, height/weight, ECG and any specimens.
• Work with other health care professionals to diagnose, monitor, manage and treat long-term conditions, including non-drug-based treatment methods using a management plan, and in line with national and local policies and practice needs
• To advise patients on general health care and promotion of healthy lifestyles.
• To be responsible for chronic wound care as well as post-surgical wound care.
• To administer injections under an individualised prescription or PGD within training limits.
• To maintain the cold chain of vaccines. Including safe storage, rotation and disposal of vaccines and drugs.
• To administer immunisations for example, influenza, pneumococcal, tetanus and childhood immunisations.
• Support and manage health needs of women presenting for family planning and cervical cytology consultations
• Advise, support and administer vaccinations where appropriate for patients travelling abroad
• Assist in providing minor-surgery sessions.
• Apply infection-control measures within the practice according to local and national guidelines

Core Duties:

• To work independently and as part of a busy Nursing Department, to meet the needs of patients and service delivery.
• To be an active and integral member of the Nursing Team, attending team meetings and training sessions, supporting colleagues and working flexibly to cover annual leave or sickness.
• To act as chaperone if required/ requested by patients and colleagues.
• Support the development of others in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
• To assist in maintaining a safe environment for the clinical team, patients and co-workers, ensuring that all statutory and local regulations (e.g. Health & Safety, COSHH, clinical waste management, infection control) are implemented and followed
• To ensure data is recorded accurately and timely onto patient records, with due regard for record management and patient confidentiality.
• To ensure data is accurately recorded and coded onto relevant templates and documentation associated with patient health care.
• To maintain and stock examination rooms and treatment rooms with agreed consumables and clinical equipment / instruments.
• To be aware of quality standards and targets as set out in NICE guidelines, NHS contracts, Quality and Outcomes Framework, etc., working to achieve these standards at all times.
• To promote a professional approach at all times by attire and attitude to patients and staff both in and out of the Practice.
• To maintain annual registration with the NMC and other professional bodies (as required). To adhere to the Code of Professional Conduct.

The above constitute the main responsibilities of the post and may be subject to change.

Person Specification

Experience

Essential

• Minimum of 1 years recent experience working in primary, community or hospital nursing experience, as part of multi-disciplinary team.
• Experience in managing long-term conditions (e.g. diabetes, asthma, COPD, hypertension)
• Experience in childhood and adult immunisations
• Wound care and dressings
• Phlebotomy
• Knowledge of infection prevention and control procedures
• Understanding of safeguarding children and vulnerable adults
• Experience of working autonomously within professional scope of practice

Desirable

• Competence in cervical cytology
• Experience with chronic disease review templates and QOF
• Experience using primary care clinical systems (emis)

Qualifications

Essential

• Registered Nurse with NMC Registration
• Evidence of continued professional development
• Minimum of 1 years recent experience working in primary, community or hospital nursing experience.

Desirable

• Post-registration qualification in Primary Care Nursing
• Care of the Adult with Diabetes qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Preston Grove Medical Centre

Address

Preston Grove Medical Centre

Preston Grove

Yeovil

Somerset

BA20 2BQ

United Kingdom

Employer's website

https://www.prestongrovemedicalcentre.co.uk/ (Opens in a new tab)