Job summary

Bank Housekeeping Assistant

£13.09 per hour

Various shifts available (weekdays, evenings and weekends) Location: Farnham or Guildford, Surrey

Are you looking for a job where you can make a real difference?

Phyllis Tuckwell has vacancies for bank housekeeping assistants to join our busy housekeeping team, on our in-patient unit, which is based in Farnham, Surrey, but also with the flexibility to cover our Guildford site when needed. Our housekeepers are an essential part of our team, not only for housekeeping, but also maintaining a positive and friendly atmosphere for our patients and their families. Previous experience of similar work in an in-patient unit environment preferred, but not essential. The role provides in-house training for the successful candidate.

About You

A successful Bank Housekeeping Assistant will have:

• The ability to support clinicians
• A flexible and professional approach
• Excellent interpersonal and communication skills
• Strong team working skills as well as the ability to work independently
• Basic computer skills

For a full list of essential requirements, please refer to the job description and person specification document.

Main duties of the job

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Housekeeping team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

About us

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

Interviews to be held:Wednesday 30th September 2026

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

£13.09 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

M0001-PHY0739

Job locations

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Phyllis Tuckwell Hospice Care

Beacon Palliative Care Centre

Gill Avenue

GUILDFORD

Surrey

GU2 7WW

United Kingdom

Job description

Job responsibilities

PHYLLIS TUCKWELL

JOB DESCRIPTION

POST: Bank Housekeeping Assistant

ACCOUNTABLE TO: Housekeeping & Catering Manager

JOB PURPOSE:

To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.

RESPONSIBILITIES:

1.0 Professional

1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.

1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.

1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.

1.4 To ensure spillages and hazards are removed with minimal delay.

1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.

1.6 To ensure equipment and materials are returned to the appropriate storage place.

1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.

1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and main responsibilities.

2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0

Training and Development

a)Team

3.1 To attend statutory training sessions as directed by the Housekeeping Manager and understand legislation associated with such training.

3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction with patient, relatives, and carers.

4.2 Provide a high level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to take part in quality testing issues in conjunction withthe Housekeeping & Catering Manager.

6.0 Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to:

• adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Job description Job responsibilities PHYLLIS TUCKWELLJOB DESCRIPTIONPOST: Bank Housekeeping AssistantACCOUNTABLE TO: Housekeeping & Catering ManagerJOB PURPOSE:To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.RESPONSIBILITIES:1.0 Professional1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.1.4 To ensure spillages and hazards are removed with minimal delay.1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.1.6 To ensure equipment and materials are returned to the appropriate storage place.1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.2.0 Operational2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.2.2 To take steps to meet key aspects of the role and main responsibilities.2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.2.4 Maintain concentration when using machinery and equipment.3.0Training and Developmenta)Team3.1 To attend statutory training sessions as directed by the Housekeeping Manager and understand legislation associated with such training.3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping Manager.3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.b) Personal3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.4.0 Customer4.1 Maintain professional interaction with patient, relatives, and carers.4.2 Provide a high level of service always delivering a good patient experience.5.0 Research5.1 To be aware of and to take part in quality testing issues in conjunction withthe Housekeeping & Catering Manager.6.0 Safeguarding, Equality, Diversity and InclusionRole holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.You are required to:adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Quality

Essential

• Promotes a positive attitude to work.
• Provides a quality service.
• Takes care in carrying out all aspects of the role.
• Quality of work should always be of a high standard.

Team Working

Essential

• Ability to work as part of a team.
• Develops effective relationships with colleagues and create a sense of team spirit.
• Provides personal support to colleagues when required.

Managing Work

Essential

• To manage your work load effectively.
• Ability to make decisions and work on own initiative when required to do so.
• Meet key aspects within your job role.
• To obtain resources when necessary, in day to day activities to get things done.
• Ability to undertake light physical duties.

Experience

Essential

• Ability to carry out the requirements of the job role.
• Understand the importance of updating job knowledge.

Desirable

• Previous experience of similar work in a hospital/care environment preferred but not essential.
• Food & Hygiene certificates are beneficial but not essential.

Risk Management

Essential

• To have awareness of policies.
• To be able to follow systems and procedures relating to the job role.
• To have awareness of Health & Safety.
• To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
• To be aware of own safety and other people around you.
• Ability to maintain good levels of concentration when handling equipment.

Person Specification Quality Essential Promotes a positive attitude to work. Provides a quality service. Takes care in carrying out all aspects of the role. Quality of work should always be of a high standard. Team Working Essential Ability to work as part of a team. Develops effective relationships with colleagues and create a sense of team spirit. Provides personal support to colleagues when required. Managing Work Essential To manage your work load effectively. Ability to make decisions and work on own initiative when required to do so. Meet key aspects within your job role. To obtain resources when necessary, in day to day activities to get things done. Ability to undertake light physical duties. Experience Essential Ability to carry out the requirements of the job role. Understand the importance of updating job knowledge. Desirable Previous experience of similar work in a hospital/care environment preferred but not essential. Food & Hygiene certificates are beneficial but not essential. Risk Management Essential To have awareness of policies. To be able to follow systems and procedures relating to the job role. To have awareness of Health & Safety. To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided. To be aware of own safety and other people around you. Ability to maintain good levels of concentration when handling equipment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)

Job summary

Phyllis Tuckwell is looking to appoint a Bank Clinical Administrator within our friendly and supportive Clinical Administration team, based at our sites in Farnham and Guildford. We work between 08:00 and 18:00 Monday to Friday and will require flexible cover during these periods. We are also required to work occasional weekends and public holidays 10:00-14:00.

The role provides administrative support to our clinical teams and liaises with external healthcare professionals, as well as patients and their families.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, we would be delighted to hear from you.

About You

A successful Clinical Administrator will have:

• Proven administrative experience in a clinical setting
• Proven communication and interpersonal skills
• Excellent organisational and time management skills
• The ability to work independently and as part of a busy team
• The ability to respond calmly and effectively in distressing circumstances
• Awareness of Phyllis Tuckwell Hospice Care and its services
• Positive, enthusiastic, and committed to delivering high quality care and support.
• Excellent IT skills

For a full list of essential requirements, please refer to the job description and person specification document.

Main duties of the job

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Clinical Administrators are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

About us

Excellent Benefits

• Holiday pay, accrued in line with hours worked (1 hour for every 8.28 hours worked)
• Continuation of NHS Pension for current members or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Blue Light Discount Card
• Clinical Supervision

Excellent Career Development

• Skill Development and Training
• Professional Growth
• Upskilling
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Maria Aziz, Beacon Centre Manager on [email protected] or phone 01252 729404.

Alternatively contact: Julia Edwards, Clinical Administration Manager on [email protected] or phone 01252 729443

Pre-arranged informal visits are encouraged.

If you have any questions about the recruitment process email HR: [email protected]

Interviews to be held: Tuesday 13th or Thursday 15th October 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES