Job description

Job responsibilities

Applications will be shortlisted against the relevant criteria in the person specification for this role and it is important that candidates can describe their experience in supporting a range of learners in the practice environment and the impact on those learners.

If you possess the experience and skills that we are looking for, care passionately about the quality of learning and want to play a part in supporting the vital role of the North West Ambulance Service please complete the online application form. This advert will close on 3 November 2026. The assessment centre and professional discussions will take place in week commencing 16 November 2026.

To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit individuals who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in an assessment centre. This may include completion of a situational judgement assessment, completion of group and individual activities, followed by a professional discussion.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Experience

Essential

• Experience working in paramedic role, with developed knowledge of pre-hospital and emergency/urgent care practice.
• Experience in delivering work based learning / learning in practice.
• Experience supporting learners as a practice educator, with evidence of mentoring students, assessing competencies, providing feedback, etc.

Skills / Competencies

Essential

• Excellent verbal and written communication skills.
• Ability to assess learners in the practice setting including design and deliver of learning plans to meet learner objectives and support struggling/failing learners.
• Strong facilitation, influencing and motivational skills.

Qualification and Knowledge

Essential

• Hold a recognised post graduate/masters teaching/learning qualification. (Must be willing to work towards a qualification of this level where not in place).
• Qualified to degree level as a Paramedic (direct or including top-up modules).
• Hold a level 6/7 module related to mentoring learners in practice (or willing to work towards).

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Skills / Competencies

Essential

• Proven analytical and judgement skills, problem solving skills and ability to make and act upon decisions.
• Excellent planning & organisational skills.
• Ability to design and implement changes to improve systems and processes.
• Ability to interpret data effectively in order to make meaningful judgments.
• Ability to manage own time, work under pressure.
• Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Ability to develop an inclusive learning environment.
• Ability to work with a team to deliver effective and efficient work based learning.

Values and Behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Cheshire & Merseyside South

Northwich

CW9 8BN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Skills / Competencies

Essential

• Customer Service skills.
• Literate/numerate.
• Problem solving skills.
• Computer Literacy (skills) basic knowledge and proficiency of I.T. packages particularly in the use of word processing, spreadsheets, and data bases (or commitment to train).

Skills and Competencies

Essential

• Good communication skills appropriate for a wide range of audiences (written/phone/face to face) - good interpersonal skills.
• Ability to function both as a team player and self-motivator.
• Ability to manage, organise and prioritise own workload with the ability to work to strict deadlines.
• Analytical and problem-solving skills. Ability to think clearly and remain calm under pressure.
• Smart appearance, flexible; highly motivated; proactive

Qualification and Knowledge

Essential

• General standard of education GCSE or equivalent - Including Mathematics and English.
• A willingness to work towards a professional qualification in Procurement and Supply.
• Willingness to undertake any training as required by the Trust.
• Experience in a Procurement and Supply Environment or other office environment.

Experience

Essential

• Experience in a Procurement and Supply Environment or other office environment.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Procurement Team

Bolton

BL1 5DD

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role offers significant autonomy whilst working collaboratively within the Health and Safety team and under the direction of the Senior Health and Safety Advisor.

The successful candidate will be required to travel independently across the North West and adopt a flexible approach to working arrangements to meet operational needs.

The Manual Handling Advisor acts as the Trust's specialist lead for manual handling and ergonomic risk management. The post holder will work with managers, operational teams and key stakeholders to develop and maintain robust systems that support safer patient handling and reduce the risk of manual handling injuries.

You will provide expert advice on compliance with the Manual Handling Operations Regulations 1992, support investigations into manual handling incidents and injuries, undertake specialist assessments, and contribute to strategic initiatives aimed at improving staff wellbeing and reducing musculoskeletal disorders.

The role requires excellent analytical, communication and influencing skills, together with the ability to build effective working relationships across a diverse operational environment. You will be expected to identify areas for improvement, develop practical solutions, support behavioural change and provide assurance that manual handling risks are being effectively managed.

This is a unique opportunity to influence practice across a large and complex healthcare organisation, helping to protect our people and ensure they can continue delivering exceptional care to the communities we serve.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure you have read the full Job Description and Person Specification before applying.

Person Specification

Skills / Competencies

Essential

• Communicate succinctly, clearly and accurately using a plain English approach, both verbally and in writing.
• Effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy.
• Awareness of role boundaries/ limitations of practice and aware when to ask for guidance.
• Follow written instructions and ensure that services you provide are in line with standard processes and good practice, showing attention to detail.
• Excellent time management skills.
• Ability to write high quality reports.
• Ability to apply creative thought to problem solving.
• Ability to engage and motivate colleagues.
• Ability to work productively and autonomously.
• Ability to analyse and present complex, sensitive and contentious data.
• Ability to provide information in a helpful and polite manner.
• Ability to maintain confidentiality and manage situations in a sensitive manner.

Qualification and Knowledge

Essential

• Have or be working towards a professional / recognised qualification in Ergonomics, Physiotherapy, Manual Handling, Occupational Health or related discipline.
• Have or be willing to obtain a recognised Manual Handling Trainer qualification.
• Demonstrable commitment to continued professional development.

Experience

Essential

• Demonstrable experience of working in a healthcare or similar setting with significant manual handling / moving and handling risks.

Experience

Essential

• Demonstrable experience of providing specialist manual handling advice.
• Demonstrable experience of undertaking manual handling risk assessments.
• Demonstrable experience of investigating workplace accidents or incidents.
• Demonstrable experience of developing procedures, guidance and safe systems of work.
• Demonstrable experience analysing performance and incident data.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Skills and Competencies

Essential

• Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures.
• Use initiative to look out for issues at work, acting quickly and calmy to focus on finding a solution.
• Excellent numerical and analytical skills.
• Demonstrate strong influencing and negotiation skills.
• Ability to be innovative and adapt practice.
• Ability to adapt to constant change.
• Ability to design and recommend improvements/ change to improve systems and processes.

Qualification and Knowledge

Essential

• Thorough knowledge of Manual Handling Operations Regulations 1992, Health and Safety at Work etc. Act 1974, Relevant HSE guidance, NHS patient handling principles, Musculoskeletal risk management.

Values and Behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person Specification

Skills / Competencies

Essential

• Ability to work effectively in a pressurised ever-changing environment
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• Able to communicate across wide demographic boundaries
• Excellent listening skills and the need to concentrate continuously when dealing with and evaluating complex situations
• To build relationships and trust with multiple agencies and colleagues to ensure quality of service are delivered and maintained

Qualification and Knowledge

Essential

• Educated to GCSE standard or above, or equivalent vocational qualifications
• NVQ Level 3 call handling

Experience

Essential

• Experience of working in a call centre and/or customer focused environment

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Salkeld Hall

Carlisle

CA2 7AN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

North West Ambulance Service NHS Trust reserve the right to close this advert earlier than the listed closing date, this in the event that a sufficient number of applications have been received.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Qualification and Knowledge

Essential

• Formal educational qualifications to the equivalent of GCSE standard including English and Maths.
• Formal qualification in Business Administration or equivalent experience.

Qualification and Knowledge

Essential

• Computer literate with a broad understanding of MS Office software packages - Outlook, Word, Excel and Access.
• Knowledge of "Data Protection Act".

Experience

Essential

• Demonstrable experience working in an administrative environment.
• IT literate.

Values and Behaviours

Essential

• Valid driving licence for use in the UK and access to a vehicle for work use OR the ability to travel between sites using other means within reasonable timescales.

Skills / Competencies

Essential

• Effective verbal and written communication skills when dealing with colleagues and visitors.
• Understands and maintains confidentiality at all times.
• Able to organise and prioritise own workload and use own initiative to prioritise a busy workload, effectively switch between a range of activities and meet demanding deadlines.

Values and Behaviours

Essential

• Smart, professional appearance.
• Persuasive, influential and assertive.
• Able to work alone and as a team player.
• Pleasant telephone manner.
• Self-motivated.
• Flexible approach to working practices; role holder will be required to have flexibility in working hours and flexibility in place of work and be able to respond flexibly to changing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Barton Airbase

Manchester

M30 7SA

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About you

We are looking for someone who is organised, adaptable and proactive, with excellent communication skills and the confidence to build positive relationships with a wide range of stakeholders. You will be comfortable balancing competing priorities, presenting information clearly and creatively, and working as part of a supportive team to make a positive contribution to improvement across the Trust.

Regular travel across North West locations will be required.

The interview date will be confirmed and is expected to take place Tue 20th October 2026.

Person Specification

Skills / Competencies

Essential

• Excellent written and verbal communication skills, with the ability to tailor information clearly and professionally for staff at all levels and external stakeholders.
• Strong organisational and planning skills, with the ability to multitask, switch between activities and manage competing priorities to meet deadlines.
• Ability to support the organisation and facilitation of meetings, workshops, learning events and collaborative improvement activities with a wide range of attendees.
• Ability to handle, prioritise or signpost a range of enquiries promptly, professionally and with sensitivity.
• Competent in the use of Microsoft Office applications, including Word, Excel, PowerPoint and Teams, with the ability to produce high-quality reports, presentations and communications
• Ability to collect, analyse and present information from a range of sources in a clear and meaningful format.
• Ability to develop and maintain effective working relationships and networks with internal and external stakeholders
• Demonstrates initiative and able to work independently whilst contributing effectively as part of a wider team.
• Attention to detail with the ability to maintain accurate records and produce high-quality documentation.
• Ability to support change and improvement activities through a structured and organised approach.
• Ability to support, coach and teach colleagues in improvement approaches, with a willingness to learn the Trust's building capability offers, tools and techniques.
• Demonstrates discretion and maintains confidentiality when handling sensitive information

Qualification and Knowledge

Essential

• Educated to degree level or equivalent experience in a relevant area
• Evidence of continuing personal and professional development.
• Knowledge of improvement, service improvement or project management principles and methodologies.
• Willingness to develop knowledge of the Trust's building capability offers, improvement tools and techniques, and apply these when supporting teams and colleagues.
• Knowledge of data collection, measurement and reporting techniques.
• Understanding of the NHS, its values and the challenges facing healthcare services.
• Knowledge of governance, audit or assurance processes relevant to improvement work.
• Training or introductory qualification in improvement or related methodology or equivalent training.

Experience

Essential

• Experience of providing project, programme or administrative support within a complex organisation.
• Experience of supporting the organisation and facilitation of meetings, workshops, events or learning activities involving multiple stakeholders from different backgrounds or organisations.
• Experience of collecting, analysing and presenting data to support decision-making and improvement activities.
• Experience of producing reports, presentations, briefing papers or communication materials for different audiences
• Experience of working collaboratively with a range of stakeholders to achieve shared objectives
• Experience of maintaining records, action logs, workplans or project documentation
• Experience of supporting quality improvement, service improvement, transformation or project change initiatives.
• Experience of working within the NHS or public sector environment.

Other

Essential

• Flexibility to regularly travel and work across multiple locations as required in the North West.

Values and Behaviours

Essential

• Demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Senior Project Support Officers provide vital assistance to project managers; this role requires a highly organised, dynamic professional who possesses the capability to work on a variety of projects. As an apprentice senior project support officer, you wont only perform routine administrative duties like minute taking rather, your responsibilities will be inextricably tied to the success of the project you are working on. Driving everything forward from planning to implementation, your actions will directly influence the efficiency and cost-effectiveness of the project. This exciting role will lead you to working with a variety of key stakeholders both inside and outside of the Trust and will provide the opportunity to be part of a team that delivers fundamental change to continually improve patient care.

The PMO here at NWAS is filled with friendly, dynamic, supportive and skilled project professionals with a great ethos and drive for delivery. We are very supportive to our apprentices, compassionate and focused on improving patient care with the projects we are delivering. We offer a clear career pathway and are passionate about developing our staff to succeed in their project management journey.

The organisation also places a high emphasis and importance on staff health and wellbeing with a pool of resources available to all staff and a range of support networks aimed at diversity and inclusion.

Regular travel in your own vehicle will be required (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.

If you possess the experience and skills that we are looking for, care passionately about supporting the delivery of a range of projects and want to play a part in supporting the vital role of the North West Ambulance Service please complete the online application form.

For further details on the apprenticeship qualification, please visit

Business administrator / Skills England

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Skills / Competencies

Essential

• Excellent interpersonal skills, able to engage with all levels of hierarchy
• Good verbal and written communication skills including report writing
• Ability to work on own or in a group with minimal direct supervision
• A flexible and methodical approach to work to meet the needs of the role
• Strong IT skills, able to use a wide range of software packages including Visio, Microsoft Project, Powerpoint, Excel - produce spreadsheets/formulas etc
• Excellent organisation skills
• Ability to keep accurate and complete records consistent with best practice policies and procedures

Qualification and Knowledge

Essential

• Maths and English 4-9 (A-C) GCSE or equivalent qualification

Experience

Essential

• Experience of prioritising workload and working to set time parameters

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Knowledge of SQL and development languages (e.g. C#, JavaScript, HTML)
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and meet deadlines Good communication and teamwork skills
• Experience of working with data and systems in a professional environment

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Skills / Competencies

Essential

• Effective communication skills - verbal, written, presentational and interpersonal
• Well presented, flexible, positive, resilient, methodical, team player
• Able to participate in the production of clinical business requirements and high level design deliverables
• Proven problem solving approach to live issue resolution
• Able to learn new technologies and IT systems quickly
• Able to extract information and analyse trends
• Excellent attention to detail
• Good problem solving skills
• Ability to deal with people and difficult situations
• Able to manage multiple deadlines and priorities
• Demonstrates an organised approach to work
• Ability to work on own initiative
• Maintains confidentiality when handling sensitive information
• Trustworthy, reliable and conscientious
• Project a professional image
• There is a frequent requirement to use VDU equipment more or less continuously on most days
• Car owner & user (post holder will be required to work across NWAS footprint at short notice)

Qualification and Knowledge

Essential

• GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications
• Knowledge acquired to diploma level or equivalent
• Computing or IT qualification
• Evidence of Continuing Professional Development
• Knowledge of SQL
• Knowledge of development languages e.g. HTML, C#, PHP and/or Javascript
• Proficient in the use of Microsoft Applications
• Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols

Experience

Essential

• Significant experience in administrative systems
• Significant experience of administration and office routines
• Experience of troubleshooting and problem solving
• Experience of analysing and presenting data

Values and Behaviours

Essential

• Flexible approach to working and requirement to work unsociable hours in line with the needs of the service
• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust Wide

Trust

L24 8RL

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Qualification and Knowledge

Essential

• Good standard of education of which English GCSE is required

Experience

Essential

• Previous Call Centre experience

Skills and Competencies

Essential

• Excellent communication and relationship skills
• Ability to work to strict deadlines with accuracy
• Knowledge of protection and understanding of confidentiality requirements
• Ability to work on own initiative with minimum supervision
• Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
• Ability to seek guidance when required
• Computer literacy with competency using full Microsoft Office package and strong keyboard skills
• Ability to multi task, switching between a range of activities
• Is smart in appearance and is fully aware of and adheres to the dress code policy

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Parkway

Manchester

M14 7LU

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Due to the nature of the hours only applicants over the age of 18 can apply for this role.

Visa sponsorship is not possible for this role for either candidates or existing employees.Shifts:This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts- Flexibility is required.

• You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes.
• To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window)
• Staff will tend to work 3 out of 4 weekends.
• Staff will have 4-6 weeks notice of their allocated shifts.
• Where possible Rest Days will be scheduled together.
• rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances

Training:Full training will be given to the successful candidates.

You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme.

Assessment Centre; W/C - 05.10.26 (These dates are subject to change)

Conversion Courses:In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler

Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours

Multiple Adverts out?:If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full training will be given to the successful candidates. You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

Sponsorship:Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person Specification

Skills & Competencies

Essential

• Keyboard / data entry skills.
• Competent and confident user of computer-based information systems.
• Demonstrable verbal & written communication skills.
• Ability to follow and interpret policy and procedures.
• Demonstrable effective listening, analytical and decision making skills
• Ability to deal with queries from the public/patients in a tactful and appropriate manner, demonstrating empathy and compassion

Qualifications, Knowledge & Experience

Essential

• Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience.

Values & Behaviours

Essential

• Proactive in identifying opportunities for improvement and innovation.
• Ability to work as part of a team
• Ability to use own initiative
• Maintaining and understanding client confidentiality
• Excellent interpersonal skills
• Evidence of self-development and assisting others to develop
• Commitment to punctuality, flexible shift working, and understanding of 365 day/24 hour rostering.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Estuary Point

Liverpool

L24 8RL

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)