Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Hours: 30 hours per week, worked over 4 days (job share considered)

Salary: Dependent on Experience

Place of work: Practices in Great Yarmouth & Northern Villages PCN - Park Surgery, East Norfolk Medical Practice and Coastal Partnership.

As a paramedic in a primary care setting, you will work as part of the Collaborative Home Visiting Service (CHVS) team to provide holistic care for individuals. You will assess, diagnose and manage the care of patients. This might include referring and signposting them to other allied health professionals.

Main duties of the job

• The role is for a paramedic to support primary care as part of a CHVS team that operates during the working day, Monday to Friday.
• The paramedic will work as part of the CHVS team but with close collaborative working with other members of the Multidisciplinary Team and support from GPs.
• To work within the community, as an autonomous, accountable paramedic, visiting housebound and residential care home patients.
• To provide holistic care for individuals including assessment, diagnosis, and management.
• To refer and/or signpost patients in their own home or care home to other allied health professionals.
• The post holder will use advanced clinical and communication skills to provide education to patients, promote self-care and empower them to make informed choices about their treatment.
• Care occasionally may need to be provided in other settings as required.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Base:Norfolk Primary Care Head Office, 3rd Floor, Reed House, Peachman Way, Norwich, NR7 0WF, with regular travel to WorkWell neighbourhood delivery sites across Norfolk and some remote working.

Fixed Term Contract:Fixed term to 31 March 2029

Working hours:15 hours per week (0.4 WTE, Part Time)

Salary:£22,400 (Pro-Rata)

Main duties of the job

Hosted by NPC and working within the WorkWell Norfolk service, the Mental Health and Work Specialist provides the specialist mental health challenges find, return to, and keep in paid work as part of their recovery within the WorkWell Multidisciplinary Team (MDT). Mental health is the most common primary reason for a fit note locally, and depression affects nearly half of people with repeated fit notes, so most WorkWell participants will have a primary or co-existing mental health need. The postholder assesses mental health need and risk, delivers brief, work focused interventions, and advises the ANP and Work and Health Coaches so that participants are supported safely and plans address psychological as well as physical and social barriers to work.

As a part-time post (0.4 WTE), the role is designed to make a small amount of specialist time go a long way: a limited direct caseload of participants who need clinical mental health support input, alongside case consultation, supervision and training that build the confidence and skills of the wider team. The role suits an experienced, registered mental health professional who works autonomously, understand the challenges faced by people with enduring mental health challenges, manages risk confidently and enjoys teaching and supporting non-clinical colleagues.

About us

Norfolk Primary Care (NPC) is a Community Interest Company (CIC) delivering clinical services across the Norfolk & Waveney region. Our membership consists of GP practices within the area. NPC's purpose is to:

• Sustain the delivery of Primary Care by supporting workforce development and improving patient access.
• Strengthen and enhance Primary Care by working with, and on behalf of, local practices to drive quality improvement.
• Support practices in addressing key challenges such as workload pressures, GP recruitment, best practice sharing, and opportunities for at scale working.
• Respond to the evolving landscape of Primary Care by helping ensure services meet the needs of the local population.
• Provide benefits to patients, clinicians, administrative teams, and practice organisations across Norfolk.
• Work collaboratively within the wider health system to deliver patient care in innovative, solution focused ways

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£22,400 a year

Contract

Fixed term

Duration

2 years

Working pattern

Part-time, Flexible working

Reference number

E0179-2001

Job locations

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF

United Kingdom

Job description

Job responsibilities

1. Key Responsibilities

1.1 Mental Health Assessment and Risk Management

• Undertake mental health assessments for participants identified at triage, by Work and Health Coaches or at MDT as needing clinical mental health input, jointly with the participant's Work and Health Coach wherever possible so the participant only tells their story once.
• Understanding of mental health recovery, secondary mental health services, and the challenges faced by people with severe or enduring mental health issues
• Assess and manage risk where participants express thoughts of suicide or self-harm (which is not an exclusion criterion), agreeing safety plans and advising whether WorkWell is the most appropriate service at that time.
• Advise the ANP and SPOA on triage decisions for referrals with significant mental health need, within the one working day triage standard on working days, with agreed arrangements for clinical cover on non-working days.
• Where a participant's needs go beyond a low-intensity offer, arrange a warm handover to the right service (for example NHS Talking Therapies, community mental health or crisis services) and follow up so that support is integrated into their WorkWell plan.
• Deliver care for accepted participants in partnership with their GP and/or existing mental health worker, keeping them informed of assessment, risk and outcomes.
• Recognise neurodiversity and learning disability and adapt assessment and support accordingly.

1.2 Brief, Work-Focused Interventions

• Hold a small, time-limited caseload [indicative size TBC] of participants needing clinical mental health intervention within the WorkWell model of approximately eight weeks.
• Deliver evidence-based, low-intensity psychological interventions, one to one or in groups (for example CBT-informed approaches, behavioural activation, anxiety and stress management, sleep and self-management support).
• Focus interventions on work: confidence and anxiety about returning, managing symptoms in the workplace, disclosure and conversations with employers.
• Contribute the mental health elements of the participant's personalised care plan and SMART goals, embedding Making Every Contact Count (MECC).
• Advise participants, coaches and (with consent) employers on reasonable adjustments, phased returns and changes of duties for people with mental health conditions.
• Where professionally eligible and assessed as competent, certify fit notes (Med3) for participants under WorkWell care in line with DHSC and DWP guidance, updating the clinical record and informing the GP.
• Use outcome measures (including EQ-5D and the Attitudes to Work and Health questionnaire) to review progress and inform discharge.

1.3 MDT Contribution and Case Consultation

• Attend the WorkWell MDT, providing the mental health perspective on case discussion, risk, onward referral and discharge decisions.
• Offer case consultation to Work and Health Coaches between MDT meetings, helping them continue to support participants with mental health needs within their competence.
• Review complex or stalled cases where mental health is a barrier to progress and recommend next steps.
• Prioritise limited clinical time with the ANP, balancing direct caseload, consultation, supervision and training so the role has the greatest impact across the six Norfolk neighbourhood areas.

1.4 Supervision, Training and Education

• Provide clinical supervision and reflective practice to Work and Health Coaches on the mental health aspects of their work, including the low-level interventions they deliver under supervision of a registered clinician.
• Design and deliver training for the WorkWell team on mental health awareness, risk conversations, safety planning and when to escalate.
• Support education for employers and system partners on mental health and work, a priority identified by employers in the ICB's engagement survey.
• Advise on the content of condition-specific self-care resources used by the team.

1.5 Clinical Governance, Records and Partnerships

• Work within the WorkWell clinical governance framework so that assessment, intervention and discharge are clinically safe, evidence based and in line with professional standards.
• Maintain accurate, contemporaneous clinical records, including updates to the participant's GP record (SystmOne or EMIS), in line with the relevant professional codes, UK GDPR and NPC information governance policies.
• Identify and escalate safeguarding concerns for adults and children, applying the Mental Capacity Act, in line with ICB and NPC policies.
• Report incidents and contribute to learning in line with the NPC Patient Safety Incident Response Framework (PSIRF) Policy.
• Build working relationships and clear referral routes with NHS Talking Therapies (including its employment advisers), Individual Placement and Support services, community mental health and crisis services, and VCFSE mental health providers.
• Feedback themes on unmet mental health need and gaps in local provision to the ANP and Clinical Lead to inform service improvement and ICB commissioning.

2. Communication and Stakeholder Engagement

• Communicate sensitively and effectively with participants experiencing distress, and with carers and families where appropriate.
• Liaise with GPs, mental health services and other professionals about participants' care, risk and outcomes.
• Explain mental health need and its impact on work in plain language to non-clinical colleagues and, with consent, employers.
• Contribute mental health information to service reports, audits and evaluation as required by the ANP and WorkWell Service Manager.

2.1 Other Responsibilities

• Working with the ANP, WorkWell Service Manager and wider team:
• Contribute to the development of WorkWell pathways, protocols and risk procedures for participants with mental health needs.
• Take part in clinical audit, including the quarterly Clinical Triage Audit where mental health cases are sampled.
• Participate in own clinical supervision and maintain professional registration and revalidation.
• Work flexibly within contracted hours to meet service need, by agreement.

Undertake other ad hoc duties as requested by the ANP or WorkWell Service Manager.

Job description Job responsibilities 1. Key Responsibilities1.1 Mental Health Assessment and Risk Management Undertake mental health assessments for participants identified at triage, by Work and Health Coaches or at MDT as needing clinical mental health input, jointly with the participant's Work and Health Coach wherever possible so the participant only tells their story once. Understanding of mental health recovery, secondary mental health services, and the challenges faced by people with severe or enduring mental health issues Assess and manage risk where participants express thoughts of suicide or self-harm (which is not an exclusion criterion), agreeing safety plans and advising whether WorkWell is the most appropriate service at that time. Advise the ANP and SPOA on triage decisions for referrals with significant mental health need, within the one working day triage standard on working days, with agreed arrangements for clinical cover on non-working days. Where a participant's needs go beyond a low-intensity offer, arrange a warm handover to the right service (for example NHS Talking Therapies, community mental health or crisis services) and follow up so that support is integrated into their WorkWell plan. Deliver care for accepted participants in partnership with their GP and/or existing mental health worker, keeping them informed of assessment, risk and outcomes. Recognise neurodiversity and learning disability and adapt assessment and support accordingly.1.2 Brief, Work-Focused Interventions Hold a small, time-limited caseload [indicative size TBC] of participants needing clinical mental health intervention within the WorkWell model of approximately eight weeks. Deliver evidence-based, low-intensity psychological interventions, one to one or in groups (for example CBT-informed approaches, behavioural activation, anxiety and stress management, sleep and self-management support). Focus interventions on work: confidence and anxiety about returning, managing symptoms in the workplace, disclosure and conversations with employers. Contribute the mental health elements of the participant's personalised care plan and SMART goals, embedding Making Every Contact Count (MECC). Advise participants, coaches and (with consent) employers on reasonable adjustments, phased returns and changes of duties for people with mental health conditions. Where professionally eligible and assessed as competent, certify fit notes (Med3) for participants under WorkWell care in line with DHSC and DWP guidance, updating the clinical record and informing the GP. Use outcome measures (including EQ-5D and the Attitudes to Work and Health questionnaire) to review progress and inform discharge.1.3 MDT Contribution and Case Consultation Attend the WorkWell MDT, providing the mental health perspective on case discussion, risk, onward referral and discharge decisions. Offer case consultation to Work and Health Coaches between MDT meetings, helping them continue to support participants with mental health needs within their competence. Review complex or stalled cases where mental health is a barrier to progress and recommend next steps. Prioritise limited clinical time with the ANP, balancing direct caseload, consultation, supervision and training so the role has the greatest impact across the six Norfolk neighbourhood areas.1.4 Supervision, Training and Education Provide clinical supervision and reflective practice to Work and Health Coaches on the mental health aspects of their work, including the low-level interventions they deliver under supervision of a registered clinician. Design and deliver training for the WorkWell team on mental health awareness, risk conversations, safety planning and when to escalate. Support education for employers and system partners on mental health and work, a priority identified by employers in the ICB's engagement survey. Advise on the content of condition-specific self-care resources used by the team.1.5 Clinical Governance, Records and Partnerships Work within the WorkWell clinical governance framework so that assessment, intervention and discharge are clinically safe, evidence based and in line with professional standards. Maintain accurate, contemporaneous clinical records, including updates to the participant's GP record (SystmOne or EMIS), in line with the relevant professional codes, UK GDPR and NPC information governance policies. Identify and escalate safeguarding concerns for adults and children, applying the Mental Capacity Act, in line with ICB and NPC policies. Report incidents and contribute to learning in line with the NPC Patient Safety Incident Response Framework (PSIRF) Policy. Build working relationships and clear referral routes with NHS Talking Therapies (including its employment advisers), Individual Placement and Support services, community mental health and crisis services, and VCFSE mental health providers. Feedback themes on unmet mental health need and gaps in local provision to the ANP and Clinical Lead to inform service improvement and ICB commissioning.2. Communication and Stakeholder Engagement Communicate sensitively and effectively with participants experiencing distress, and with carers and families where appropriate. Liaise with GPs, mental health services and other professionals about participants' care, risk and outcomes. Explain mental health need and its impact on work in plain language to non-clinical colleagues and, with consent, employers. Contribute mental health information to service reports, audits and evaluation as required by the ANP and WorkWell Service Manager.2.1 Other ResponsibilitiesWorking with the ANP, WorkWell Service Manager and wider team: Contribute to the development of WorkWell pathways, protocols and risk procedures for participants with mental health needs. Take part in clinical audit, including the quarterly Clinical Triage Audit where mental health cases are sampled. Participate in own clinical supervision and maintain professional registration and revalidation. Work flexibly within contracted hours to meet service need, by agreement. Undertake other ad hoc duties as requested by the ANP or WorkWell Service Manager.

Person Specification

Experience

Essential

• Substantial post-registration experience in primary care, community or NHS Talking Therapies mental health settings
• Assessing and managing people with common mental health problems, including depression and anxiety
• Suicide and self-harm risk assessment and safety planning
• Delivering brief, evidence-based psychological interventions, one to one and/or in groups
• Working autonomously within a multidisciplinary team and contributing to MDT decisions
• Supervising, teaching or supporting non-clinical or unregistered staff
• Applying safeguarding procedures and the Mental Capacity Act in practice

Desirable

• Supporting people with mental health conditions to stay in or return to work
• Working with employers, occupational health or employment advisers
• Working with neurodivergent people and people with a learning disability
• Use of GP clinical systems (SystmOne and/or EMIS)
• Knowledge of local mental health services and pathways in Norfolk
• Delivering training to professionals or employers

Skills and Abilities

Essential

• Confident, autonomous clinical decision making and risk management
• Excellent interpersonal and communication skills, including with people in distress
• Ability to teach, supervise and build the confidence of non-clinical colleagues
• Ability to prioritise limited part-time hours across caseload, consultation and training
• Clear, accurate and timely clinical record keeping
• Good IT skills, including clinical systems and Microsoft Office
• Ability to manage own emotions and be resilient in a demanding environment
• Flexible, collaborative approach to working in a new and developing service

Desirable

• Group facilitation skills
• Motivational interviewing or health coaching techniques
• Understanding of the relationship between work and health

Qualifications

Essential

• Registered mental health professional with current registration (e.g. Registered Mental Health Nurse (NMC), Occupational Therapist or Practitioner Psychologist (HCPC), or Social Worker (Social Work England)
• Degree or diploma level professional qualification in the relevant discipline
• Post-registration training in brief psychological interventions (e.g. CBT-informed approaches)
• Safeguarding adults and children training at Level 3
• Evidence of continuing professional development

Desirable

• Postgraduate qualification in psychological therapy (e.g. CBT, PWP) or BABCP accreditation
• Clinical supervision qualification or training
• Fit Note and Work and Health e-learning (e-LfH)
• Training in vocational rehabilitation, IPS or employment support
• Suicide prevention or safety planning training (e.g. STORM, ASIST)

Person Specification Experience Essential Substantial post-registration experience in primary care, community or NHS Talking Therapies mental health settings Assessing and managing people with common mental health problems, including depression and anxiety Suicide and self-harm risk assessment and safety planning Delivering brief, evidence-based psychological interventions, one to one and/or in groups Working autonomously within a multidisciplinary team and contributing to MDT decisions Supervising, teaching or supporting non-clinical or unregistered staff Applying safeguarding procedures and the Mental Capacity Act in practice Desirable Supporting people with mental health conditions to stay in or return to work Working with employers, occupational health or employment advisers Working with neurodivergent people and people with a learning disability Use of GP clinical systems (SystmOne and/or EMIS) Knowledge of local mental health services and pathways in Norfolk Delivering training to professionals or employers Skills and Abilities Essential Confident, autonomous clinical decision making and risk management Excellent interpersonal and communication skills, including with people in distress Ability to teach, supervise and build the confidence of non-clinical colleagues Ability to prioritise limited part-time hours across caseload, consultation and training Clear, accurate and timely clinical record keeping Good IT skills, including clinical systems and Microsoft Office Ability to manage own emotions and be resilient in a demanding environment Flexible, collaborative approach to working in a new and developing service Desirable Group facilitation skills Motivational interviewing or health coaching techniques Understanding of the relationship between work and health Qualifications Essential Registered mental health professional with current registration (e.g. Registered Mental Health Nurse (NMC), Occupational Therapist or Practitioner Psychologist (HCPC), or Social Worker (Social Work England) Degree or diploma level professional qualification in the relevant discipline Post-registration training in brief psychological interventions (e.g. CBT-informed approaches) Safeguarding adults and children training at Level 3 Evidence of continuing professional development Desirable Postgraduate qualification in psychological therapy (e.g. CBT, PWP) or BABCP accreditation Clinical supervision qualification or training Fit Note and Work and Health e-learning (e-LfH) Training in vocational rehabilitation, IPS or employment support Suicide prevention or safety planning training (e.g. STORM, ASIST)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Working Pattern: 30 hours per week - Mon, Tue, Thur, Fri

Salary:£20,241.91 (Pro-Rata) per annum

Main duties of the job

Working as part of our multidisciplinary team, you will be responsible for providing a safe, efficient and compassionate phlebotomy service to our patients.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

£20,241.91 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0179-1096

Job locations

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the Phlebotomist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Obtain patient consent for the collection of blood samples.
• Perform venepuncture in accordance with local policies and procedures.
• Maintain accurate patient records using SystmOne.
• Ensure the correct labelling, packaging and storage of samples for transportation to the laboratory.
• Work collaboratively within the wider practice team.
• Recognise and escalate safeguarding concerns appropriately.
• Act as a chaperone when required.
• Maintain stock levels within clinical rooms.
• Perform Urinalysis

In addition to the primary responsibilities, the healthcare assistant may be requested to:

• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Complete opening and closing procedures in accordance with the duty rota
• Support infection prevention and control procedures.
• Promote patient wellbeing and provide opportunistic health advice where appropriate.

Job description Job responsibilities The following are the core responsibilities of the Phlebotomist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Obtain patient consent for the collection of blood samples. Perform venepuncture in accordance with local policies and procedures. Maintain accurate patient records using SystmOne. Ensure the correct labelling, packaging and storage of samples for transportation to the laboratory. Work collaboratively within the wider practice team. Recognise and escalate safeguarding concerns appropriately. Act as a chaperone when required. Maintain stock levels within clinical rooms. Perform UrinalysisIn addition to the primary responsibilities, the healthcare assistant may be requested to: Participate in practice audit as directed by the audit lead Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning within the practice Complete opening and closing procedures in accordance with the duty rota Support infection prevention and control procedures. Promote patient wellbeing and provide opportunistic health advice where appropriate.

Person Specification

Experience

Essential

• Experience of working with general public
• Experience of working in a healthcare setting
• Venepuncture

Desirable

• Experience of working in a primary care environment
• Chaperone procedure
• Ability to record accurate clinical notes

Skills and Abilities

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure and in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to support the team effort

Desirable

• Competent in the use of Office and Outlook
• EMIS / SystmOne / Vision user skills

Qualifications

Essential

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Phlebotomy certification

Person Specification Experience Essential Experience of working with general public Experience of working in a healthcare setting Venepuncture Desirable Experience of working in a primary care environment Chaperone procedure Ability to record accurate clinical notes Skills and Abilities Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Polite and confident Flexible and cooperative Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure and in stressful situations Effectively able to communicate and understand the needs of the patient Commitment to ongoing professional development Effectively utilise resources Punctual and committed to support the team effort Desirable Competent in the use of Office and Outlook EMIS / SystmOne / Vision user skills Qualifications Essential Healthcare qualification (level 3 or 4) or working towards gaining equivalent level Phlebotomy certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Medical Practice

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Hours: 37.5 hours per week

Salary: Negotiable (Depending on qualifications and experience)

We hold the right to close the advert early dependent upon application volumes.

Interviews are scheduled to take place week commencing 2nd and 9th of November.

Main duties of the job

An exciting opportunity has arisen to join Norfolk Primary Care, working as a Pharmacy Technician across a Primary Care Network in Norwich.

As a pharmacy technician you will work alongside our Clinical Pharmacists as a key member of the GP practice teams, contributing to prescribing of the highest quality, safety and value, supporting medicines optimisation and prescribing processes.

You will provide support to our GPs, Pharmacists, other clinical staff and reception teams, co-ordinating discharge summaries and medication reviews, playing a central role in repeat prescribing processes, liaising with our patients, carers, hospital and community pharmacies, responding to medication queries and updating medical records.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0179-1098

Job locations

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Job description

Job responsibilities

Key Responsibilities:

To be part of the West Norwich Primary Care Network (PCN), working as a key member within the GP practice teams, contributing to prescribing of the highest quality, safety and value and supporting medicines optimisation.

Reporting to a Clinical Pharmacist, the post holder will provide support to the GPs, Pharmacists, Dispensers, other clinical staff and reception teams to co-ordinate discharge summaries, medication reviews and ensure the safe prescribing of medication. The post holder will support the development of a safe, cost effective, efficient practice repeat prescribing system through reviewing, improving and implementing medicines management processes.

Your core role in the GP practices will cover responsibilities in clinical, and technical and administrative areas.

Clinical:

• Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.
• Carrying out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
• As determined by the PCN practices, supporting medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to the pharmacist for structured medication reviews.
• Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.
• Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.
• Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.
• Support the Clinical Pharmacist in SMRs i.e. organise necessary monitoring test prior to SMR
• Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients

Technical and Administrative:

• Working with the GP practice multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.
• Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD)
• Developing relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health.
• Supervising practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

The role will also require pharmacy technicians to support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. In addition, pharmacy technicians will assist in the delivery of medicines optimisation incentive schemes (e.g. medicines switches) and patient safety audits.

Training requirements

Pharmacy technicians are registered healthcare professionals, who have been undertaking clinical and technical roles in hospitals, community and primary care. Their initial 2-year training is mandated by the General Pharmaceutical Council (GPhC), which specifies criteria to register as a pharmacy technician and this covers the education, training and experience requirements.

The role may require travel between GP practice sites within the PCN area.

Job description Job responsibilities Key Responsibilities:To be part of the West Norwich Primary Care Network (PCN), working as a key member within the GP practice teams, contributing to prescribing of the highest quality, safety and value and supporting medicines optimisation.Reporting to a Clinical Pharmacist, the post holder will provide support to the GPs, Pharmacists, Dispensers, other clinical staff and reception teams to co-ordinate discharge summaries, medication reviews and ensure the safe prescribing of medication. The post holder will support the development of a safe, cost effective, efficient practice repeat prescribing system through reviewing, improving and implementing medicines management processes.Your core role in the GP practices will cover responsibilities in clinical, and technical and administrative areas.Clinical: Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients. Carrying out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. As determined by the PCN practices, supporting medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to the pharmacist for structured medication reviews. Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities. Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients. Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Support the Clinical Pharmacist in SMRs i.e. organise necessary monitoring test prior to SMR Manage shared care protocols and liaise with Clinical Pharmacists for more complex patientsTechnical and Administrative: Working with the GP practice multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage. Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD) Developing relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health. Supervising practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.The role will also require pharmacy technicians to support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. In addition, pharmacy technicians will assist in the delivery of medicines optimisation incentive schemes (e.g. medicines switches) and patient safety audits.Training requirementsPharmacy technicians are registered healthcare professionals, who have been undertaking clinical and technical roles in hospitals, community and primary care. Their initial 2-year training is mandated by the General Pharmaceutical Council (GPhC), which specifies criteria to register as a pharmacy technician and this covers the education, training and experience requirements. The role may require travel between GP practice sites within the PCN area.

Person Specification

Experience

Essential

• Experience of working as a qualified, registered pharmacy technician in a patient facing role e.g. primary care, community or hospital pharmacy
• Experience of working with I.T systems i.e. Microsoft Office and or Clinical Systems
• Experience of following set procedures and protocols and working to quality standards
• Experience of working in a busy environment and meeting deadlines

Desirable

• Understanding of the implications of national priorities for the team and service
• An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

Qualifications

Essential

• Completion of or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)).
• Self-development through continuous professional development activity
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Registered with the General Pharmaceutical Council

Desirable

• Registration with the Association of Pharmacy Technicians

Training

Essential

• To be eligible for this post candidates must have completed or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP)) Pharmacy technicians must be registered with the General Pharmaceutical Council. Entry to the PCPEP programme will include the option for an accreditation of Prior Learning (APEL) process.

Skills & Abilities

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to work under pressure and to meet deadlines
• Good IT skills
• Ability to maintain confidentiality
• Ability to use own initiative, discretion and sensitivity
• Has attention to detail, able to work accurately, identifying errors quickly and easily

Desirable

• Ability to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions
• Full driving license
• Able to analyse and interpret prescribing data

Person Specification Experience Essential Experience of working as a qualified, registered pharmacy technician in a patient facing role e.g. primary care, community or hospital pharmacy Experience of working with I.T systems i.e. Microsoft Office and or Clinical Systems Experience of following set procedures and protocols and working to quality standards Experience of working in a busy environment and meeting deadlines Desirable Understanding of the implications of national priorities for the team and service An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice Qualifications Essential Completion of or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)). Self-development through continuous professional development activity BTEC/NVQ level 3 or equivalent in pharmaceutical sciences Registered with the General Pharmaceutical Council Desirable Registration with the Association of Pharmacy Technicians Training Essential To be eligible for this post candidates must have completed or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP)) Pharmacy technicians must be registered with the General Pharmaceutical Council. Entry to the PCPEP programme will include the option for an accreditation of Prior Learning (APEL) process. Skills & Abilities Essential Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians Ability to work under pressure and to meet deadlines Good IT skills Ability to maintain confidentiality Ability to use own initiative, discretion and sensitivity Has attention to detail, able to work accurately, identifying errors quickly and easily Desirable Ability to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions Full driving license Able to analyse and interpret prescribing data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Positions available:

1 x Permanent - 37.5 hours per week

Salary: Dependent on Experience

We are looking for a motivated Advanced Nurse Practitioner or Advanced Clinical Practitioner to join our friendly and supportive team at Millwood Surgery. This is an excellent opportunity to work in a large, forward-thinking practice with a diverse patient population and strong GP support.

You will work alongside a team of six ANPs providing high-quality care to patients within our large practice population. Our diverse patient demographic offers a varied and rewarding scope of practice. The duty GP is available throughout the day for clinical support when required.

For more information or an informal chat please contact [email protected] - ANP Team Lead.

Main duties of the job

You will provide advanced assessment, diagnosis, and management of patients, working autonomously with GP support. Applicants must be a registered healthcare professional (nurse and paramedic considered) with postgraduate-level training in advanced practice and ideally experience in a general practice setting. The role involves working across the four pillars of advanced practice clinical practice, leadership, education, and research contributing to patient care, service development, and professional growth.

About the Practice

Millwood Surgery is a well-established GP practice serving approximately 19,800 registered patients. Our multidisciplinary team includes 8 salaried GPs, Advanced Nurse Practitioners, a dedicated pharmacy team, and an in-house home visiting team, supported by experienced nurses, healthcare assistants, and administrative staff. We also work closely with colleagues within our Primary Care Network (PCN), providing additional support from a wider multidisciplinary team to deliver high-quality, patient-centred care. Appointments are typically 15 minutes for ACP team, with protected administration time built into the schedule. Double appointments are available for patients presenting with more than one condition.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
• If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.