Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details regarding this post.

Please could you answer the below questions in your application

This role is also being recruited to within the New Hospital Programme at our partner Trust. Please indicate your preferred location:

• Queen Elizabeth Hospital, Kings Lynn
• James Paget University Hospital, Gorleston
• Either location

If you are not successful in securing a role at your preferred location, would you be happy for your application to be considered for the equivalent role at the other Trust?

• Yes
• No

Person Specification

Qualifications/Training

Essential

• Master's degree or equivalent level of experience in a relevant discipline (e.g. healthcare infrastructure, engineering, estates, programme management)
• Evidence of advanced specialist knowledge developed through significant post-qualification experience
• Recognised project/programme management qualification (e.g. PRINCE2, MSP) or equivalent experience

Desirable

• Relevant professional membership (e.g. Engineering, Estates, Project/Programme Management).

Experience

Essential

• Significant experience leading large-scale, complex capital or infrastructure programmes, ideally within healthcare or a comparable environment
• Experience of managing multi-million-pound budgets, including financial planning, forecasting and control
• Expert knowledge of FF&E planning, equipping strategy, specification, procurement and lifecycle management
• Experience of coordinating multidisciplinary teams and ensuring alignment to a single delivery strategy across complex and interdependent programme elements.
• Advanced understanding of NHS capital planning, business case development and programme governance

Desirable

• Experience in New Hospital Programme or equivalent major capital programme.
• Good understanding of environmental and sustainability considerations within healthcare infrastructure.

Skills, abilities, and knowledge

Essential

• Expert knowledge of FF&E planning, equipping strategy, specification, procurement and lifecycle management.
• Advanced understanding of NHS capital planning, business case development and programme governance.
• Strong financial and commercial acumen including lifecycle costing and value-for-money decision making.
• Demonstrable ability to operate with a high degree of autonomy, exercising expert judgement in complex situations.

Aptitude

Essential

• Acts as a visible and credible senior role model, demonstrating organisational values
• Demonstrates initiative, resilience and sound judgement in complex environments
• Able to negotiate effectively and influence outcomes at senior level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston On Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details regarding this post.

Please could you answer the below questions in your application

This role is also being recruited to within the New Hospital Programme at our partner Trust. Please indicate your preferred location:

• Queen Elizabeth Hospital, Kings Lynn
• James Paget University Hospital, Gorleston
• Either location

If you are not successful in securing a role at your preferred location, would you be happy for your application to be considered for the equivalent role at the other Trust?

• Yes
• No

Person Specification

Qualifications/Training

Essential

• Master's degree or equivalent level of knowledge acquired through extensive senior-level experience in Estates, Engineering, Infrastructure, Construction or Healthcare Property Management.
• Evidence of advanced specialist knowledge developed through significant post-qualification experience.
• Chartered membership of a relevant professional body (IWFM, IHEEM, CIBSE, RICS, APM or equivalent).
• Evidence of continuous professional development at a senior level, including leadership development.

Desirable

• Recognised project/programme management qualification (e.g. PRINCE2, MSP).
• Formal qualification in organisational change, transformation or operational readiness.

Experience

Essential

• Significant senior leadership experience within a large, complex healthcare, infrastructure, construction or transformation programme.
• Proven experience in information management within the construction or healthcare industry.
• Significant senior leadership experience within a large, complex healthcare, infrastructure, construction or transformation programme.
• Experience of managing and directing external consultants, technical advisers and specialist professional services.
• Experience of working within complex governance environments and reporting to Boards, senior executives or programme governance groups.
• Experience of leading organisational change and transformation across multiple stakeholder groups.
• Good working knowledge of Health and Safety legislation.

Desirable

• Good understanding of environmental/sustainability issues within healthcare premises.

Skills, abilities, and knowledge

Essential

• Excellent leadership, programme management and organisational development skills demonstrated within complex strategic programmes.
• Knowledge of RIBA Stages of work, NHS Health Technical Memorandum (HTMs) and Health Building Notes (HBNs), British Standards.
• Comprehensive knowledge of Building Safety legislation, Hospital 2.0 standards, Net Zero Carbon requirements and healthcare estate strategy.
• Have an ability to be able to analyse, interpret and act upon complex data.
• Ability to communicate complex technical concepts and issues in a face-to-face environment and in formal written communications with people from a wide range of staff levels and experience.

Aptitude

Essential

• Visible and credible leader with the ability to influence, negotiate and build consensus at Executive, Board and system level.
• Able to operate effectively in highly ambiguous and politically sensitive environments.
• Credible and inspirational senior leader.
• Strategic thinker with strong organisational awareness
• Flexible approach to working across programme and organisational priorities.

Desirable

• Comprehensive knowledge of Building Safety legislation, Hospital 2.0 standards, Net Zero Carbon requirements and healthcare estate strategy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston On Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will also provide leadership for the effective management of programme and project information, ensuring that design, cost, programme, risk, commercial and assurance data is accurate, controlled and suitable for governance, reporting and decision-making purposes. Working closely with programme information management and digital teams, the postholder will support the effective use of digital systems and the Client Common Data Environment (CCDE) to maintain robust project controls and assurance processes.

Please refer to the attached Job Description and Person Specification for further details regarding this post.

Please could you answer the below questions in your application

This role is also being recruited to within the New Hospital Programme at our partner Trust. Please indicate your preferred location:

• Queen Elizabeth Hospital, Kings Lynn
• James Paget University Hospital, Gorleston
• Either location

If you are not successful in securing a role at your preferred location, would you be happy for your application to be considered for the equivalent role at the other Trust?

• Yes
• No

Person Specification

Qualifications/Training

Essential

• Degree or equivalent level of knowledge acquired through extensive experience in construction, engineering, estates, project management or related discipline.
• Recognised project/programme management qualification (e.g. PRINCE2, MSP).
• Evidence of continuous professional development at a senior level, including leadership development.

Desirable

• Chartered membership of a relevant professional body (IWFM, IHEEM, CIBSE, RICS, APM or equivalent).
• Better Business Case Foundation of Higher.

Experience

Essential

• Extensive experience delivering complex construction or infrastructure projects.
• Experience managing NEC contracts and commercial risk.
• Experience leading multidisciplinary teams and engaging senior stakeholders
• Experience of managing external consultants, technical advisers and specialist professional services.
• Experience of supporting and developing business cases.
• Experience as a budget holder, including budget planning, management, and financial reporting.
• Experience producing high-quality briefings and written project documents for senior managers.
• Good working knowledge of Health and Safety legislation.
• Experience in designing and using a range of evaluation methods.

Desirable

• Experience within a complex healthcare or infrastructure environment.
• Experience operating within regulated governance environments.

Skills, abilities, and knowledge

Essential

• Excellent programme management and organisational development skills demonstrated within construction programmes.
• In depth Knowledge of capital project lifecycles, construction delivery and governance.
• In-depth knowledge and experience in a project management role within a customer-focused organisation.
• Knowledge and experience of corporate governance in an NHS setting, either directly or by working in partnership with the NHS.
• Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in other agencies.
• Advanced team building, enabling, and management skills.
• Strong delegation skills.
• Proficiency in change management skills.
• Sound knowledge of NEC4 mechanisms and their practical application.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, and MS Project or equivalent project planning application.

Aptitude

Essential

• Collaborative approach to engagement and delivery.
• Able to operate effectively in ambiguous and politically sensitive environments
• sound judgement when managing competing priorities and complex organisational challenges
• Strong professional integrity
• Ability to challenge constructively and influence outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget Hospital

Lowestoft Road

Gorleston On Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

• To input relevant data into the Health Roster booking system to meet agreed timescales.
• To code the bookings of bank and agency staff according to the correct finance codes for recharge to the correct units.
• To assist in the recruitment process for all new Bank staff and assist with all queries from existing staff via telephone and face to face.
• Providing Healthroster advice and training to staff.

Person Specification

Qualifications

Essential

• Educated to Secondary Level with GCSE qualifications or equivalent
• NVQ3/RSA3 or equivalent experience

Desirable

• Communications skills / Leadership training

Experience

Essential

• Extensive experience of working in an office environment.
• Knowledge of secretarial or administrative procedures and systems,
• Range of work procedures and practices; base level of theoretical knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Lexden

London Rd

Colchester

CO3 4DB

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Cleanliness - All Estates & Facilities services staff

• To ensure the cleanliness of the area you are assigned to under the direction of the supervisor (Team Lead, Site Co-ordinator or Operational Manager) according to the NHS cleaning guides.
• This will include cleaning all areas, such as corridors, offices, stairs, toilets, bathrooms, kitchens, dining rooms, clinical and patient rooms on a frequent basis using a variety of cleaning methods, tasks and procedures including: damp dusting all horizontal and vertical surfaces, high and low cleaning, replenishment of disposable items (including curtain hanging), emptying (and at times washing) waste bins and deep cleans (where applicable). To assist in low level window cleaning.
• To put laundry away and request assistance to do so if required.
• Communicate with clinical staff and other relevant staff at times, barriers that make it not possible to provide the cleaning service at the allocated time, tactfully making them aware of the implications on non-delivery of service.
• Work to NHS standards of cleanliness and the required work frequencies as per the Work schedules provided.
• Responsible for ensuring security of stock whilst also monitoring and managing the stock levels and re-ordering using the local accepted practice on a weekly basis or as required.
• Co-operate fully when new methods of work or frequencies of cleaning are introduced.

Manual Handling

• Safely move small items of furniture in line with policy to facilitate cleaning.
• Safely move bags of linen and waste on a regular basis in adherence to department policies.
• Change medical gas cylinders and ensure medical gases on wards are maintained by exchanging medical gas cylinders as and when required.
• The safe use of steps and ladders commensurate with cleaning duties and working at heights policies.

COSHH - Storage of Chemicals

• To ensure the correct use of chemicals for the type of surface and finish, making certain the handling, storage and safe usage are in line with the COSHH regulations, data sheets and training given.

Infection Control & Quality Control

• To adhere to all aspects of Infection Control in all areas of work, including the use of colour coded equipment where needed to ensure there is no spread of infection and cross contamination.
• Responsible for observing and monitoring the condition of the environment you clean and report any issues and defects that will prevent you from carrying out your duties.
• Responsible for assessing the condition of all equipment you use and report any defects observed to ensure its continued quality and safety.
• To adhere to the outlet flushing regime set out by Estates & Facilities to minimise the accumulation of Legionella bacteria in water systems in accordance with Health and Safety technical guidance.

Record Keeping and Audits

• Responsible for maintaining clear and accurate records providing documentary evidence that cleaning has taken place and inform Team leader as soon as possible if not completed a task and giving the reason why.
• To respond to any actions that may arise from cleaning monitoring audits, and infection control audits.
• Responsible for reporting of incidents, accidents and near misses that occur at work via the use of Datix.

Porterage (site specific and not all staff are required to be trained in this discipline)

• Prepare rooms for meetings and assist with the sighting of signs.
• Assist with stock control, checking, collecting and delivering hospital stores.
• Assist the admin team with mail collection and delivery.
• To carry out minor facilities tasks such as changing bulbs and batteries, replacing dispensers and replacing curtains when required.
• At times to act as a member of the ward domestic team to clean a specified area when called upon to do so.
• To accept and check all stores when delivered.
• Putting all stores away- example, Linen/laundry / dry goods / cleaning & hygiene supplies / Food etc.. To put away all stores in the relevant locations around the site.
• To report any discrepancies in deliveries.
• To launder and dry re-usable cleaning cloths, mops, linen and at times patient clothing using on site machines to carry out these tasks.
• Ensure the domestic and kitchen team have the required amount of cleaned items they need for their tasks.
• Removing clinical and household waste.
• Carry out floor maintenance using a variety of machinery.
• To Assist Nursing staff when called upon to do so, example Helping wheelchair patients etc.

Safe Working Practises

• Ensure that all work is carried out in strict accordance with the handling and moving training received to ensure your personal health and safety and that of others.
• Ensure all tasks are completed using the risk assessments and 'safe systems of work' as instructed by your team lead or supervisor.
• Ensure patients privacy and dignity is maintained throughout your work.
• Carry out your duties adhering to the Lone Working procedures as per the training given by your manager and policies.
• Report any problems that might arise from your duties.
• Ensure that the assigned area of work is left secure by ensuring that where necessary all windows and doors are closed or locked, alarms are set and that lights are turned off.

Catering (site specific and not all staff are required to be trained in this discipline)

• Ensure that patient meals and drinks are prepared correctly and delivered on time to the ward level point of nursing staff service delivery.
• The regeneration/cooking of frozen meals at Ward level, ensuring procedures are followed with regard to the cooking cycle and service of breakfast, lunch and supper to patients. Prepare sandwiches and salads as required.
• Serve patients meals to the delivery point for nursing staff to then distribute to patients.
• At times assisting nursing staff (under direct nursing staff supervision) in serving patients their meals and drinks.
• Ensure that Food Safety and food temperature regulations are adhered to and all required paperwork is completed.
• Carry out other catering procedures including, setting of tables (accounting for all cutlery), clearing of tables / servery, loading & unloading of ward and kitchen dishwasher etc.
• Placing food orders in such a way as to maintain and ensure that a level of manageable stock is held.
• Ensuring stock rotation is carried out when putting stock away.
• Recording fridge temperatures and fridge usage.
• Recording delivered food temperature prior to hand over.
• Ensure the kitchen unit is clean and tidy, including all kitchen equipment, crockery, cutlery and utensils.
• Make and assist with patient's beverages (5 beverage rounds delivered throughout the day by the Housekeeper to nursing staff for checking and delivery to patients.)
• In extreme circumstance and only under the direction of the senior clinical nurse in charge you may be requested to assist nursing staff with the feeding of patients.

General

• Work in line with the departments code of conduct standard.
• Carry out ad hoc requests, prioritising your daily workload and undertake any other reasonable duty, which is appropriate to the banding when requested by your manager

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• NVQ level 1 in Cleaning and Support Services OR equivalent experience
• GCSE D or above in Maths and English (language and literature) OR the equivalent education certificates
• Good literacy skills

Desirable

• NVQ level 2 in Cleaning and Support Services
• Basic Food Hygiene Certificate or relevant evidenced experience
• GCSE C or above in Maths and English (language and literature)
• Gas Safe Certificate -- medical gasses
• Food Hygiene Certificate

Experience

Essential

• No experience required as full training is given on the job

Desirable

• Worked in a cleaning environment
• Worked in a commercial kitchen environment
• Worked with medical gasses
• Previous experience of working food preparation and food regeneration systems

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Basic knowledge of cleaning
• PERSONAL ATTRIBUTES
• Good communication skills both written and verbal.
• Ability to work alone unsupervised.
• Ability to manage time effectively.
• Ability to use own initiative to
• manage the requirements of the job.
• Clean smart appearance.
• Reliable.
• Trustworthy.
• Good time keeping.
• Motivated to learn.
• Ability to undertake all Statutory and Mandatory training.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Desirable

• SKILLS & KNOWLEDGE
• Previous NHS cleaning experience
• Knowledge of the cleaning colour coding.
• Knowledge of COSHH
• Basic knowledge and use of hand tools for minor maintenance issues
• PERSONAL ATTRIBUTES
• I.T Skills
• The desire to learn new skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Carlton Court

St Peters Road, Carlton Colville

Lowestoft

Suffolk

NR33 8AG

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Please review the attached job description and consider the essential criteria before submitting your application. This will give you an idea of the duties and skills required for the role. This is a generic job description to cover the role of Ward Clerical Officer, however, should you be appointed to another Admin & Clerical bank role (such as Administrative Assistant, Receptionist, Medical Secretary etc.) specific duties will be provided to you upon assignment by the line manager.

If successful, you will be appointed initially at Band 2 (unless there is an immediate placement available at a higher band) and the Booking Team will support you with finding a placement that suits your skills/ experience. If a placement at a higher band becomes available and suits your experience/skill set, you will have that band added to your account.

Person Specification

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills and Abilities

Essential

• Experience in the use of Microsoft office, Word, Excel and Outlook
• Good communication and interpersonal skills
• Good time management and organisational skills

Knowledge and Experience

Essential

• Previous administration experience

Desirable

• Experience in NHS or customer service organisation

Qualifications and Training

Essential

• 4 GCSEs at A-D or equivalent experience

Desirable

• NVQ Business Administration Level 2 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification

Person Specification

Qualifications/training and professional development

Essential

• Registered Nurse Child, or RSCN, or Registered under sub part 1 or sub part 2 of the NMC register
• Completed the Postgraduate Diploma (PGDip) Specialist Community Nursing

Desirable

• Teaching and Mentorship Course
• Educated to Degree level

Experience

Essential

• Experience working as a Band 5 in a Paediatric environment

Desirable

• Previous Paediatric Community Nursing experience
• Experience of working with children with complex healthcare needs

Skills, abilities and knowledge

Essential

• Good theoretical knowledge and practical knowledge of nursing within the clinical area of paediatrics; committed to family centred care
• Ability to access, plan, implement and evaluate care
• Have a good understanding the principles of clinical governance and clinical supervision
• Hold a current full UK Driving Licence, with confidence to drive across a variety of rural and urban areas
• Able to recognise situations detrimental to health and act as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

Queen Elizabeth Hospital Kings Lynn

Gayton Road

Kings Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification

Person Specification

Qualifications/training and professional development

Essential

• An undergraduate or postgraduate degree in Nutrition and Dietetics or similar non-UK qualification
• Dietitian registered with the Health and Care Professions Council (HCPC)

Desirable

• British Dietetic Association (BDA) membership

Experience

Desirable

• Experience of working within an NHS Dietetic Department

Skills, abilities and knowledge

Essential

• Able to use behaviour change/motivational interviewing skills to support implementation of dietetic treatment plans
• Able to utilise a range of resources to enhance communication if required e.g. use of an interpreter, visual aids
• Work well as part of a team and is able to demonstrate a good understanding about how teamwork can be used to deliver high-quality patient care
• Demonstrate an awareness and basic knowledge of national clinical and professional policies, guidelines and procedures, e.g. NICE;/BDA/HCPC Code of Conduct/Ethics, Health and Safety, Infection Control, Equality and Diversity, Confidentiality, Data Protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

Gayton Road

King's Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your key accountabilities. If you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

NHS pension

a comprehensive in-house & external training programmes

career progression

starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

staff physio service

NHS discounts and many more

Please visit our Facebook and Twitter page @NSFTjobs

Interviews will be held in person date to be confirmed in due course.

Person Specification

Qualifications

Essential

• Psychological Wellbeing Practitioner qualification OR
• Experienced and Qualified Graduate Mental Health Worker with relevant experiences and competencies as required

Desirable

• A qualification in provision of supervision Training in nursing, social work, occupational therapy, counselling or within a psychological therapy
• Psychology or other health related undergraduate degree

Experience

Essential

• Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience

Desirable

• Evidence of working in the local community

Skills

Essential

• Effective analytical and decision -making skills
• Care planning skills

Knowledge

Essential

• Models of risk assessment and management.
• Mental health/mental illness.

Desirable

• Awareness of serious mental health presentations (psychosis, bi-polar).
• Medication and the monitoring of its effects.

Other

Essential

• An understanding of the context of IAPT stepped care.
• Car driver or ability to travel independently, and willingness to travel to locations throughout the organisation.

Desirable

• Fluent in languages other than English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hospital Road - Bury St Edmunds

Suffolk

IP33 3ND

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

Essential

• Foundation degree in Health Studies (Science) or academic equivalent; e.g. Diploma in Higher Education

Desirable

• Apprenticeship in Health and Social Care or Health (which includes NVQ level 3)

Experience

Essential

• Significant experience of working within a healthcare environment

Skills

Essential

• Understanding of the role and requirements of the Assistant Practitioner role within (AMU)
• Highly motivated and able to use initiative

Attitude, Aptitude

Essential

• Ability to relate well with patients/clients/relatives/visitors and colleagues within the multi-disciplinary team
• Flexible and adaptable to changing needs of the service
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Desktop Support Technician role will include:

• Incident Management
• Technical support of a wide range of hardware and software technologies.
• Desktop Support at all NSFT sites across Norfolk and Suffolk
• Service request fulfilment, including office moves
• Service Asset and Configuration Management
• Installation/decommissioning of desktop hardware and software
• 1st level support of NSFT Clinical and Business Systems
• Knowledge Management
• Problem Management
• Provision of excellent customer service
• Achievement of Service Level Agreement and KPIs
• Project and operational support, as and when required.
• Active contribution to the Continual Service Improvement Plan

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

• Degree standard or equivalent in a specialist IT related qualification, ITIL

Desirable

• Cisco CCNA, CompTIA qualifications

Experience

Essential

• Support of hardware/software issues within desktop environment.
• Sound knowledge of basic networking principles, Active Directory, SCCM

Desirable

• Routers, switches, VPN, Skype
• Experience in troubleshooting exchange/outlook issues

Knowledge

Essential

• Windows 11

Desirable

• The NHS and it's Operational Structures, ITIL processes

other

Essential

• Full driving licence, Ability to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon Hospital

Drayton High Road

Norwich

NR6 5BE

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Person Specification

Qualifications

Essential

• Full UK driving licence

Desirable

• City & Guilds, NVQ or BTEC qualifications in a mechanical, electrical or building field

Experience

Essential

• Minimum two years work experience in a mechanical, electrical or building field having demonstrated versatility & flexibility
• Practical experience of general maintenance

Desirable

• Experience of working in a mental health or secure services hospital environment

Knowledge

Essential

• Understanding and knowledge of the inter-relationship between the building trades and electrical & mechanical services
• Understanding of Health & Safety Regulations within the Workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Carlton Court

St Peters Road, Carlton Colville

Lowestoft

NR33 8AG

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent experience;

Experience

Essential

• Experience of workforce rostering systems`

Desirable

• Experience analysing and interpreting workforce data

Skills

Essential

• Understanding of workforce compliance requirements

Desirable

• Experience supporting workforce transformation projects

Knowledge

Essential

• Knowledge of temporary staffing processes

Desirable

• Experience of Health Roster or equivalent NHS e-rostering systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Norfolk County Hall

Norwich

NR1 2DH

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

1. Opportunity to become an expert on the management of access, reporting and provisioning of the new Group electronic patient record.
2. Working within a small team of EPR experts and the opportunity to gain valuable experience on the new electronic patient record.
3. Development of new skills that are fully transferrable to new product delivery.
4. #Experience of LIMS systems and pathology services is a fundamental requirement of this post. You will be the person responsible for planning, checking and making changes to LIMS and ordering systems to ensure high volume or important tests function as they should. Experience of LIMS systems and pathology services is essential. This is not a role we can train someone into. MEDITECH, particularities of our InterSystems, Daedelus and Haemonetics LIMS we will guide you on, and our programme tooling and our governance we can and will teach you.

Person Specification

Qualifications

Essential

• Educated to degree level in a relevant discipline or demonstrable equivalent experience.

Desirable

• HCPC registration as a Biomedical Scientist, or an equivalent professional laboratory background.
• Project management or testing qualification (e.g. PRINCE2, AgilePM, ISTQB Foundation) or equivalent experience.

Experience

Essential

• Substantial experience of a pathology LIMS - configuration, administration, implementation or systems management.
• Working knowledge of pathology services and laboratory workflow across more than one discipline.
• Order communications and results reporting, including test catalogue and code maintenance, ask on entry rules.

Skills

Essential

• Explains laboratory and technical detail clearly to clinical, operational and executive audiences
• Can and has managed changes to tests, rules and/or integrations associated with Laboratory Information Management Systems
• Understands how diagnostic ordering and resulting works across systems (HL7 messaging, interfaces, status updates).
• Can work to complete configuration autonomously, accurately, and log their activity and decisions
• Can build relationships across BMS, clinical leads, digital, EPR and other service staff - and find ways to secure engagement and build trust even when colleagues are busy with business as usual service duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk County Hall

Martineau Lane

Norwich

NR1 2DH

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Opportunity to become an expert on the management of access, reporting and provisioning of the new Group electronic patient record.
2. Working within a small team of EPR experts and the opportunity to gain valuable experience on the new electronic patient record.
3. Development of new skills that are fully transferrable to new product delivery.
4. Experience of LIMS systems and pathology services is a fundamental requirement of this post. You will be the person responsible for planning, checking and making changes to LIMS and ordering systems to ensure high volume or important tests function as they should. Experience of LIMS systems and pathology services is essential. This is not a role we can train someone into. MEDITECH, particularities of our InterSystems, Daedelus and Haemonetics LIMS we will guide you on, and our programme tooling and our governance we can and will teach you.

Person Specification

Qualifications

Essential

• Educated to degree level in a relevant discipline or demonstrable equivalent experience.

Desirable

• HCPC registration as a Biomedical Scientist, or an equivalent professional laboratory background.
• Project management or testing qualification (e.g. PRINCE2, AgilePM, ISTQB Foundation) or equivalent experience.

Experience

Essential

• Substantial experience of a pathology LIMS - configuration, administration, implementation or systems management.
• Working knowledge of pathology services and laboratory workflow across more than one discipline
• Order communications and results reporting, including test catalogue and code maintenance, ask on entry rules.

Skills

Essential

• Explains laboratory and technical detail clearly to clinical, operational and executive audiences.
• Can and has managed changes to tests, rules and/or integrations associated with Laboratory Information Management Systems
• Understands how diagnostic ordering and resulting works across systems (HL7 messaging, interfaces, status updates).
• Can work to complete configuration autonomously, accurately, and log their activity and decisions.
• Can build relationships across BMS, clinical leads, digital, EPR and other service staff - and find ways to secure engagement and build trust even when colleagues are busy with business as usual service duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Queen Elizabeth Hospital, King's Lynn

Gayton Rd

King's Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Professional / Clinical Responsibilities

*Working within a multi-disciplinary team the role includes;

*Providing clinical and professional leadership support to own professional group and linked services within the Stroke Service as required.

*Assessing, prescribing and developing highly specialist nursing for patients with complex stroke needs, using investigative, analytical and clinical reasoning skills. This must be in line with Clinical Guidelines, evidence based research and national Stroke specific frameworks.

*Providing highly specialist nursing assessments and advice.

*Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.

*Demonstrate skills in dealing with complex biopsychosocial issues to generate appropriate strategies for caseload management.

*Developing and maintaining effective working relationships and communication with other healthcare professionals and statutory/non statutory agencies to provide a seamless, integrated pathway and service to our patient where their needs are well met. Provide clinical expertise and advice to others, including Community therapy teams, Social Services, GPs and other agencies.

*Communicating complex and sensitive information to patients and carers as to their assessment, prognosis and treatment plan. To work frequently with patients and families in complex situations that are emotionally distressing and may cause hostility. This may include completing suicide risk assessments and providing and receiving contentious information.

*Making suitable adjustments to explanations in order to gain understanding, consent and concordance where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension. Ensure informed consent is obtained prior to initiating assessment and interventions.

*To sensitively negotiate patient led goals with the patient, family, carers and MDT in situations where there is potential for conflict, in order to enable the patient to engage in treatment and ensure that patients are involved in the planning and prioritisation of their care plans wherever possible.

*To act as a key-worker for selected patients, leading multi-disciplinary and review meetings, and fulfilling a clinical co-ordinating role for these patients.

*Actively participate in multi-disciplinary/multi-agency meetings as appropriate.

*Being responsible for ensuring workload for self and others, within nursing and the wider team, is planned and prioritised according to service targets and needs. Actively contribute to supervising the workload of the wider team.

*Providing advice and education to patients, relatives and carers to promote and create ownership to ensure a continued consistent approach to patient care.

*Contributing to the requisitioning of supplies and equipment through electronic ordering systems.

*Pro-actively taking part in clinical supervision as per Organisation Policy.

*Remaining accountable for own professional actions as determined by the professional body.

*Providing nursing care which is evidence-based practice, using research methodology.

*Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

Management and Leadership

*Be required to undertake risk assessments, liaise with Occupational Health and act upon the assessments appropriately.

*Planning of leave to ensure adequate staffing levels are maintained across the service.

*To be responsible for ensuring that there are adequate staffing levels and appropriate skill mix of staff to meet the needs of the service on a daily basis. Anticipate and identify staff shortages and relocate staff as appropriate.

*Lead / Chair meetings where appropriate.

*Lead and/or participate in recruitment processes, using the opportunity to skill mix to meet the demands of the service.

*Undertake Personal Development Reviews for other staff members.

*Ensure absence reporting is undertaken as determined by Organisation Policy. Complete absence management meetings with Human Resources representative.

*Represent and promote the specialist nursing profession at clinical leads / operational meetings.

*To deal with initial complaints sensitively, avoiding escalation where possible and contribute to the formal complaints process, as requested by the operational lead and Specialist Services.

*To use advanced clinical reasoning to provide guidance to other staff in order to assist with case management.

*Ensure all clinicians provide comprehensive holistic assessment of patients and re-evaluation of their needs, to determine priorities of care and provide effective management of emotional, psychological and spiritual support.

*To demonstrate expert clinical leadership based on current advances in evidence-based outcomes/research and knowledge.

*To assist professional leads in their development of clinical teams.

*Act as a positive role model and leader.

Financial Responsibilities

*Questioning and challenging decision-making regarding equipment and resources so that the most cost effective solutions are sought and adhered to whilst maintaining clinical integrity.

*Authorised signatory for team budget code which include delegated budgetary responsibility for the therapy element.

Education and professional development

*Devise and deliver or attend in-house training as required to develop the current and future job roles for the service.

*Produce and deliver induction programmes for students and new starters.

*Create and promote a healthy and safe continuous learning environment for all staff in

*Have oversight and accountability for the programme of education for students on clinical placements.

*Provide advice/training and /or supervision to less experienced and staff including the mentoring of existing staff.

*Act as role model by offering support and work shadowing with other professionals in other services.

*To participate in Clinical Governance, Research and Development and Audit activities as required by line manager and MDT colleagues.

Operational Delivery

*To work closely with the Integrated Community service Team Lead and ECCH Specialist Services.

*Work closely with other team leaders and professional leads in other elements of the integrated stroke service to ensure seamless delivery of stroke services and share best practice across the service.

*Be able to interpret organisational data for use within patient, staff and system management whilst adhering to contractual arrangements, local and national, ensuring targets are met.

*To develop and update standard operating procedures, protocols and processes based on the current best practice evidence for both the nursing team and the wider service.

*To create and maintain effective professional relationships with therapists across the Stroke pathway using this to help evaluate our service, implement change and promote our service on a national platform.

Service Development

*Instigate and actively participate with the Operational Lead in the development of the operational strategy.

*Lead the team in continuous service improvement.

*Contribute to working groups within the business unit and organisation.

*Implement policies for the service, proposing changes to these, and advising other external agencies about these changes or developments.

*To actively review current specialist equipment available, keeping up-to-date with clinical and technological advances and to disseminate this specialist knowledge and information to the rest of the physiotherapy team or other appropriate staff.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*To act as a key-worker for selected patients, leading multi-disciplinary and review meetings, and fulfilling a clinical co-ordinating role for these patients.

*Actively participate in multi-disciplinary/multi-agency meetings as appropriate.

*Being responsible for ensuring workload for self and others, within nursing and the wider team, is planned and prioritised according to service targets and needs. Actively contribute to supervising the workload of the wider team.

*Providing advice and education to patients, relatives and carers to promote and create ownership to ensure a continued consistent approach to patient care.

*Contributing to the requisitioning of supplies and equipment through electronic ordering systems.

*Pro-actively taking part in clinical supervision as per Organisation Policy.

*Remaining accountable for own professional actions as determined by the professional body.

*Providing nursing care which is evidence-based practice, using research methodology.

*Willingness and ability to work across different sites and travel to alternative sites and across the community as required.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Current first level NMC registration (adult)
• *Post graduate education to degree level or equivalent relevant to clinical area
• *Teaching and assessing qualification
• *In-depth knowledge in the management of stroke
• *Knowledge of national requirements and directives related to speciality
• *Knowledge of psychological response to long term condition management

Desirable

• *Educated to Masters level or equivalent combination of post graduate/registration, qualification, short courses and experience

Experience

Essential

• *Experience of working in an NHS multi-professional setting dealing appropriately with patient's with Stroke patients
• *Participation in clinical audit and evaluating the outcomes of a service
• *Managing and working autonomously using initiative
• *Working across organisational boundaries
• *Ability to demonstrate working autonomously in developing treatment plans, assessment, discharge planning for patients with complex care needs
• *Experience of supervising others

Desirable

• *Extensive post registration experience with demonstrable recent experience practising to a high level of expertise in Stroke at a specialist level
• *Evidence of influencing and implementing change
• *Community Nursing experience

Additional Criteria

Essential

• SKILLS AND KNOWLEDGE
• *Understanding of the management of patients with Stroke
• *Up to date professional portfolio which will demonstrate reflective practice and evidence of on-going professional development/education
• *Ability to take strategic view for long term service improvements
• *Knowledge of anatomy, physiology and pathology relating to Stroke
• *Knowledge of risk management and health and safety
• *Microsoft packages (Word, Excel, Powerpoint)
• *Able to perform audit and analyse findings
• *Knowledge of accountability and ethics
• *Presentation skills
• *Excellent verbal and written skills
• *Excellent interpersonal skills
• *Empathetic when dealing with emotional situations and giving sensitive information
• *Professional approach
• *Report writing
• *Able to negotiate, lobby and influence and build professional relationships and networks
• *Able to remain calm in difficult situations
• *Analytical skills to be able to interpret diagnostic investigations
• *Organised/methodical
• *Ability to manage conflicting priorities
• PERSONAL ATTRIBUTES
• *Demonstrates understanding of safeguarding issues
• *Can demonstrate an ability to contribute towards a safe environment
• *Able to work reflectively, and work on personal development. Listens to personal comments without becoming defensive.
• *Has a range of mechanisms for dealing with stress, can recognise when to use them and does so
• *Able to meet the required IT skills for the post
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS AND KNOWLEDGE
• *Knowledge of organisational structures and relationships in health and social care
• *Knowledge of counselling/debriefing techniques
• *Potential to lead a multidisciplinary team
• *Can use visual and technological teaching aids
• *Analytical skills to deal with interpreting complex clinical information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

*To be professionally and legally responsible and accountable for all aspects of your own work including the management of patients in your care.

*To ensure a high standard of clinical care for the patients under your management, and support assistants to do likewise.

*To accept clinical responsibility for a designated caseload of patients, and to organise this efficiently and effectively regarding clinical priorities and use of time.

*To undertake the detailed assessment of patients, some of whom may have complex needs, using investigative and analytical skills.

*To collaboratively work with patients to develop rehabilitation goals.

*To formulate an individualised treatment plan, using clinical reasoning skills and utilising a wide range of skills and treatment options.

*To develop specialised skills in relation to cognition, perception, and upper limb therapy.

*To provide advice to the MDT regarding the management of patients requiring therapy input.

*To provide spontaneous and planned advice, teaching and instruction to relatives, carers, schools, workplace and other professionals, to promote understanding of the aims of Occupational Therapy to ensure a consistent approach to patient care.

*To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of their stroke. Communication skills of persuasion, motivation, explanation and gaining informed consent will be used with a wide variety of patients. Barriers to effective communication may include loss of hearing, cognitive difficulties, aphasia, pain and fear.

*To assess capacity, gain valid consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.

*To help facilitate patients to self-manage their rehabilitation.

*To take responsibility for appropriate delegation of tasks.

*To train, supervise and manage performance of assistant practitioners, therapy assistants and students, with assistance from more senior members of the team. This will include the use of formal appraisal documentation.

*To maintain up-to-date knowledge of the full stroke care pathway.

Professional

*To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments and incorporate them as necessary into your work.

*To be an active member of the in-service training programme by the attendance and presentation at staff meetings, tutorials, training sessions, external courses and reflective practice.

*To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service. This will include case conference and medical reports. To provide teaching/training to other members of the multidisciplinary team.

*To participate in the staff appraisal scheme and personal development.

*To undertake the measurement and evaluation of your work and current practices using Evidence Based Practice projects, audit and outcome measures. To make recommendations for and assist with change.

*To demonstrate a sound understanding of Clinical Governance and Risk Management and apply to work situation.

Organisational

*To be responsible for a designated area of work, as agreed with the Team Leader. To plan and organise this efficiently with regard to patient management and use of time.

*To decide priorities for own work, balancing other patient related, professional and service demands.

*To be responsible for ensuring the effective selection and use of all treatment resources.

*To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice including manual handling in accordance with professional guidelines.

*To maintain concise, accurate, comprehensive and up-to-date documentation in a timely manner in line with legal and departmental requirements, including letters and reports as appropriate.

*To be actively involved in the collection of appropriate data and statistics for the use of the department.

*To be aware of the Health and Safety aspects of your work and implement any policies which may be required to improve the safety of your work area, including the prompt recording and reporting of accidents / incidents to senior staff, and ensuring that equipment used is safe.

*To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.

*To undertake any other duties that might be considered appropriate by the Band 7 Team Leader and Line manager.

*To deputise for the Band 7 Specialist Occupational Therapist.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• *Diploma/Degree or equivalent in Occupational Therapy
• *HCPC registration
• *Evidence of relevant post graduate courses/CPD in neurology or rehabilitation

Desirable

• *Membership of relevant specialist group e.g. RCOT SSNP
• *Clinical Educator's course

Experience

Essential

• *Band 5 experience which includes relevant work in variety of settings, community and /or acute within specialities of stroke, neurology and multi-pathology
• *Experience of variety of assessment skills within different clinical areas, including standardised assessments
• *Evidence of involvement in service development, e.g., working on projects

Desirable

• *Worked as a band 6
• *Rehabilitation ward/community experience
• *Cognitive Rehabilitation Training
• *Basic Psychology training
• *Health Coaching/ Motivational interviewing skills
• *Posture, wheelchair and seating assessment

Additional Criteria

Essential

• SKILLS AND EXPERIENCE
• *Ability to act as an autonomous practitioner, organising, prioritising and delegating workload as appropriate
• *Good communication skills, including empathy, motivational and assertiveness skills
• *To be able to work well with others
• *To be able to pass on skills and knowledge and also learn from others
• *Ability to work flexibly across clinical areas and adapt to the needs of the service
• *Problem solving skills
• *Good IT skills
• *Goal setting skills
• *Good time management skills
• *Good listening skills
• *Working knowledge of clinical governance/current topics in the NHS
• *Knowledge of stroke pathology, symptoms, neuroplasticity and risk factors
• PERSONAL ATTRIBUTES
• *Recognises limitations and knows when to ask for help
• *Self-directional learning
• *Forward thinking
• *Able to work under pressure with a positive approach
• *Evidence of interest / motivation to work for East Coast Community Healthcare
• *Willingness to work across different sites and travel to alternative sites and across the community as required.
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS AND KNOWLEDGE
• *Relevant clinical courses
• *Knowledge of SystmOne and Microsoft Office, Virtual working platforms
• *Presentation skills
• *Evidence of taking initiative, taking lead role
• *Critical appraisal
• *Supervisory skills
• *Ability to teach / train / coach
• *Student clinical super
• PERSONAL ATTRIBUTES
• *Ability to reflect and evaluate own performance
• *Interest in research and / or audit
• *Experience of change process
• *To be flexible to new ways of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Manages independent workload within set boundaries and with day-to-day oversight.

SSNAP data administrator works closely with Multidisciplinary clinical stroke teams to manage and secure patient care metrics.

Role will include data extraction and entry from clinical records and service level dashboards.

Deadline management - ensuring all required clinical records are locked and approved prior to strict, quarterly national data locking deadlines. Ensuring data quality and accuracy.

Cross team coordination - Managing patient record transfers between acute hospital stroke units and community rehabilitation teams to prevent duplicate tracking.

Handles complex queries, confidential correspondence and sensitive data.

Maintains Specialised databases of the Sentinel stroke National Audit programme (SSNAP) and service specific dashboards to meet key service indicators.

To raise Quests for any issues relating to KPI breaches, system / process failure, etc.

Assist with regular reviews of processes and procedures.

Attend regular meetings with service leads or team leads as required.

Attend regular team meetings, contributing in a positive manner.

Ensure mandatory training is completed.

Any other duties, which may be required to ensure the efficient running of the service.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent (or working towards)

Desirable

• Formal Training in complaints / conflict management or equivalent

Experience

Essential

• Previous experience of dealing with patients in the NHS
• Previous experience of dealing with complaints
• Experience of conflict management

Desirable

• Data extraction and entry from clinical records and service level dashboards
• Previous experience of statistical analysis
• Mixture of secondary care / primary care experience in employment history

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Knowledge of and proficient in the use of Microsoft word and Excel
• Excellent IT Skills including email use of internet
• Excellent written and verbal communication skills
• Good organisational skills
• Ability to prioritise work
• Able to adopt a diplomatic approach
• Problem solving
• Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• Superb communication and presentation skills. Ability to liaise with colleagues / clinicians / patients and members of public from all levels of the hierarchy in a professional manner
• Self-motivated with the ability to see a job through to completion
• Able to plan and prioritise own workload
• Willingness to adapt personal role
• Excellent planning and organisational skills
• Able to work under pressure and to deadlines
• Able to deal with difficult conversations and conflict management
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS & KNOWLEDGE
• Knowledge of the NHS patient information systems
• Presentation skills
• PERSONAL ATTRIBUTES
• Physical / mental capacity to concentrate for long periods
• Physical and mental capacity to deal with frequent interruptions
• Empathetic
• Assertive
• Organised
• Flexible
• Able to work independently as well as within a team
• Able to use own initiative
• Enthusiastic
• Professional
• Discreet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description and person specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications

Essential

• Registered Nurse on NMC register
• Degree in Nursing
• RCN Emergency Nursing level 2

Desirable

• Further studies at masters level in relevant subject
• Leadership qualification
• ALS

Knowledge and Experience

Essential

• Significant experience in Emergency Department
• Demonstrates effective leadership
• Demonstrates knowledge of current professional issues in emergency care
• Can evidence continuous professional development

Desirable

• Demonstrates strong leadership skills
• Demonstrates competence in risk assessment/patient safety protocols
• Demonstrates excellent communication and personal skills

Skills

Essential

• Can demonstrate Critical Thinking skills - Rapid decision making, able to prioritise workload
• Effective communication
• Collaboration
• Demonstrates clinical expertise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital Foundation Trust

Lowestoft Road

Gorleston on Sea

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications

Essential

• Registered nurse with the Nursing and Midwifery Council (NMC)
• Degree in Nursing (Adult)

Desirable

• Emergency Nurse level one competency or working towards
• Evidence of CPD relevent to emergency care

Experience and Knowledge

Essential

• Currently working in an Acute Trust

Desirable

• Currently working in an Emergency Department
• Demonstrated ability to work within Emergency Care pathways

Skills

Essential

• Proven ability to recognise and manage deteriorating patients
• Competent in basic ED skills: Cannulation, Venepuncture, ECG recording and basic interpretation, wound care.
• Knowledge of safeguarding process, and key principles of Mental Capacity Act
• Demonstrated ability to work under pressure with conflicting priorities

Desirable

• Demonstrates clear, effective communication
• Demonstrates commitment to NHS values
• Willingness to develop and undertake further ED specific training
• Demonstrates compassion, kindness, and reflective practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road

Great Yarmouth

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information on this exciting opportunity

Person Specification

Qualifications/training and professional development

Essential

• DCR/Degree, DMU or PGD/PGC/MSc in Medical Ultrasound
• BSc in Radiography/Midwifery/Physiotherapy
• CASE accredited Ultrasound course
• HCPC Registration

Experience

Essential

• Experience as an Obs/Gynae and/or general sonographer

Desirable

• Experience with Carotid scanning
• Experience scanning soft tissues
• Experience in Musculo-skeletal scanning

Skills, abilities and knowledge

Essential

• Ability to independently perform, interpret and report ultrasound examinations in line with departmental guidelines
• Autonomously produce written reports of examinations
• Ability to teach clinical skills to other staff and students
• Ability to assess and refer patients if further examinations/interventions are required
• Able to communicate with a multidisciplinary team both in and outside the Department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

United Kingdom

Employer's website

https://www.qehkl.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous clinical specialist within a multi-disciplinary team (MDT) in Hitchin, Hertfordshire; and provide expertise and consultation in providing psychological assessment and treatment, informed by an understanding of psychodynamic theory, of highly emotive individuals in the community.

To assess, plan, undertake and evaluate dramatherapy as appropriate through group and/or individual sessions, in accordance with service user care plans and contribute to MDT review processes.

. The main responsibilities of this post are:

• The assessment, planning, implementing and evaluating of both individual and/or group Dramatherapy sessions for community and where clinically appropriate.
• The completion of risk assessments and other clinically related information as directed by Trust policy and procedure.
• Integration and attendance to primary MDT meetings.
• To be available to clinically supervise other dramatherapists as required.

The successful applicant will join an enthusiastic, passionate and dedicated MDT . They will be based in Hitchin, Hertfordshire , and have access to dedicated arts therapies room and an office space. Days can be negotiated, but the availability of space will be given due consideration, but working on a Tuesday is essential. Each member of the wider team has regular peer supervision sessions, team meetings and allocations meetings as well supportive conversations around the 'kettle'. We also benefit from having an Arts Therapies Trust lead and good working relationships with the other arts therapies across the different Trust Services. The successful applicant will join a Team that holds and demonstrates the overall Trust values of 'welcoming, kind, positive, respectful and professional' everyday and in all that they do for the Service Users referred to the Department.

Please refer to the job description for the additional responsibilities required for the Band 7 role.

Person Specification

Essential and Desirable

Essential

• Good honours degree in Drama/Associated Subject
• MA in Dramatherapy or equivalent
• State Registration with HCPC
• Dramatherapists must have a working knowledge/experience of clinical settings prior to acceptance for their professional training
• Band 6-7 Minimum 1 trainee clinical practice experience of specialist client group, i.e. Learning Disability, dual diagnosis, in either community or in-patient settings
• Experience of both individual and group work.
• Experience of MDT working on placement.
• Band 7 Clinical practice experience of specialist client group, i.e. Learning Disability, dual diagnosis, in either community or in-patient settings
• Student based Research skills and demonstration of specialist clinical interest within the LD Service User population.
• Band 7 - Research skills and demonstration of specialist clinical interest within the LD Service User population.

Desirable

• Experience of working with people with disturbed and distressing behaviours
• Student/Placement Experience of audit and research
• Knowledge of Service User related issues, e.g.Depression, Sexual Abuse/Trauma, Sexual Offending and Family Dynamics
• Knowledge and experience of Evidence Based Practice and of outcomes systems
• Band 7 - Clinical Supervision Training suitable for arts therapies .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Centenary House

Grammar School Walk

Hitchin

SG51JN

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

The Transport Helpdesk Operative works across the Transport Team to receive, allocate and book patient transport journeys. They liaise with our Drivers and clinical colleagues to ensure an efficient and cost-effective service is delivered for our service users.

This role requires a strong focus on customer service and attention to detail, as the Helpdesk Operative will act as the first point of contact for stakeholders to the Transport Services Team. The postholder will be expected to accurately log journey requests into the department databases, triage and prioritise issues according to urgency and service level agreements. Clear and courteous communication is essential, as is the ability to remain calm and efficient in a fast-paced environment.

Please see the attached job description and person specification.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics at grade C/4 or above
• Customer service training or certification (e.g. Institute of Customer Service)

Desirable

• NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field

Experience

Essential

• Familiarity with helpdesk operations, including logging and tracking service requests using digital systems
• Experience of using IT systems, including Microsoft Office
• Experience in a customer service role
• Experience handling high volumes of telephone and email enquiries in a professional and courteous manner
• Demonstrated ability to work effectively in a team environment, coordinating with colleagues and external service providers to resolve issues.

Skills

Essential

• Good working knowledge of IT systems, including Microsoft Office
• Excellent verbal and written communication skills, with the ability to handle telephone and email enquiries professionally and efficiently
• Strong customer service orientation, with the ability to remain calm, courteous, and solution-focused in a busy and sometimes pressured environment
• High level of accuracy and attention to detail when recording information and updating systems
• Ability to work in a high-pressured environment
• Excellent interpersonal skills, ability to work effectively with staff at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Martinlea, Ashley Close, Bennett's End, Hemel Hempstead, HP3 8BL

Ashley Close, Bennett's End

Hemel Hempstead

HP3 8BL

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

• To ensure that there is appropriate interface with EPA stakeholders and withPrimary Care organisations and specialist commissioners.
• To contribute to the translation of Strategy and Corporate objectives into robust operational and financial plans as part of the overall divisional annual planning process.
• To co-ordinate the Business Planning across the service ensuring that there is an agreed Performance Management framework to monitor effectively the delivery of the annual business plans.
• To support work with financial teams in the preparation of robust business cases which enable the service to remain financially stable and responsible to the demands placed upon them.
• To analyse performance in relation to performance targets and strategic objectives; develops strategies and business plans, taking into account multiple factors requiring complex analysis and provides advice in areas where expert opinion differs.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

• Master's Degree or equivalent
• Doctoral Level qualification or MBA or equivalent experience

Desirable

• Project management Qualification or equivalent experience
• HCPC Registered Biomedical Scientist

Experience

Essential

• Significant experience at senior management level within the NHS or equivalent setting
• Experience of managing in complex organisations across more than one organisation or with a network
• Experience of managing within a commercially successful health or care business

Desirable

• Experience of managing complex projects and meeting targets

Skills

Essential

• Proven ability in operational and performance management
• Proven ability to develop and implement organisational and business strategy
• Proven ability to develop business opportunities and deliver returns on investment

Desirable

• Experience of managing complex projects and meeting targets
• Knowledge of NHS Performance and Management Indicators of Organisations

Aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Team leader and decision maker
• Ability to manage a change process
• Effective leadership skills with a significant drive for service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich Hospital, James Paget Hospital, Queen Elizabeth Hospital

Various

Norfolk

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

• To provide specialist nursing within the stroke survivor pathway consisting of assessment, liaison and treatment of patients following stroke.
• To manage autonomously a significant caseload with supervision from senior staff members.
• To participate in the patient's multi-disciplinary rehabilitation goals ensuring a functional approach to rehabilitation.
• To work within defined specialist department and national protocols/policies for stroke care such as the NICE clinical guidelines and National Service Model for an Integrated Community Stoke Service.
• To also work within the professional code of conduct as outlined by professional bodies.
• To be professionally and legally accountable for all aspects of own work and to ensure that work is within professional standards and clinical guidelines.
• To ensure that patients, families and carers are involved in the planning and prioritisation of their stroke rehabilitation care plans.
• To work collaboratively with other services that may be involved in the care of the patients for instance, social services and the volunteer sector.
• To attend and contribute to relevant multidisciplinary meetings and client reviews as appropriate.
• To demonstrate clinical effectiveness by use of evidence-based practice and outcome measures relevant to stroke, in particular regard to own profession.
• To provide supervision, specialist advice and support to Therapy Assistant Practitioners and students within the team, as well as other members of the Integrated Community Stroke Service, community colleagues and service users.
• To conduct multi-disciplinary initial contact assessments as a member of the Integrated Community Stroke Service.
• To provide emotional support to patients and families including those with complex needs, with support from clinical psychologist and senior colleagues (as available).
• To liaise with and support the wider Integrated Community Stroke Service team on discharge of patients from the service, when agreed objectives have been reached, or treatment is no longer appropriate. This may require planned referral onto other appropriate agencies/services.
• To work in a variety of settings including patient's homes, care homes, and clinics.

Communication

• To use appropriate methods of communication with patients, families, and carers, to maximise rehabilitation and understanding of the condition.
• To communicate effectively and collaboratively with colleagues in health, social and third sector services to ensure delivery of a co-ordinated multi-disciplinary integrated stroke service.
• To provide specialist advice, teaching and instruction to relatives, carers and other professionals.
• To communicate complex information to patients, families, carers, other professionals, and other members of the multi-disciplinary team involved in the treatment of the patient.
• To gain valid informed consent and work within a legal framework with patients who lack the capacity to consent to treatment and to contribute to capacity assessment with support from senior colleagues.

Management & Service Development

• Interpret clinical guidelines and adapt local service needs based on specialist knowledge.
• To communicate to professional lead and team leader on issues of service delivery including shortfalls, potential risks and service pressures.
• To use specialist clinical reasoning to provide guidance to Therapy Assistant Practitioner staff and staff members of other professions, to assist in case management.
• To act as a stroke specialist nursing resource and provide advice and support to other members of the stroke team, service users, community colleagues and professionals from external agencies.
• To assume delegated tasks as requested by professional leads and service managers related to team management and service development.
• To work collaboratively with colleagues across the Integrated Community Stroke Service and support professional leads to improve patient care and share best practice across the service.

Leadership

• To represent ECCH with regards to stroke care.
• To act as a positive role model.
• Support Therapy Assistant Practitioner staff members in providing comprehensive holistic assessment of patients and re-evaluation of their needs, to determine priorities of care and provide effective management of emotional, psychological and spiritual support.

Education, Training and Supervision

• To continue to develop competencies through reflective practices, clinical supervision and performance reviews.
• To assist in the development of specific Evidence Based Competencies in collaboration with professional lead, other members of the Integrated Stroke Services as well as external agencies.
• Work collaboratively with other peers in the other elements of the integrated stroke service to identify training needs and contribute to an across service training program for staff.
• To provide regular specialist training on a range of topics to service users, doctors, nurses, therapists, students and care staff.
• To attend relevant training and development to maintain and develop skills and knowledge required of a specialist nursing working in stroke.
• Provide clinical placement supervision to students within own profession.
• Act as a role model by offering support and work shadowing to other professionals, Therapy Assistant Practitioner colleagues and students.
• To conduct professional development reviews of Therapy Assistant Practitioner team members.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture.

Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Qualifications

Essential

• Current first level NMC registration (adult)
• Post graduate education to degree level or equivalent relevant to clinical area
• Teaching and assessing qualification

Desirable

• Educated to Masters level or equivalent combination of postgraduate / registration, qualification and short courses

Experience

Essential

• Evidence of post registration experience at band 5
• Working in an NHS multi-professional setting
• Managing and working autonomously using initiative
• Supervising others

Desirable

• Community Nursing
• Participation in clinical audit and evaluating the outcomes of a service
• Previous experience working in stroke rehabilitation

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Ability to lead and manage a team
• Ability to organise a workload and to delegate and prioritise
• Good knowledge of health and safety, risk management and safeguarding
• Computer literate
• Effective written and verbal communication skills
• Up to date professional portfolio which will demonstrate reflective practice and evidence of on-going professional development/education
• PERSONAL ATTRIBUTES
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• SKILLS & KNOWLEDGE
• Knowledge of organisational structures and relationships in health and social care
• Knowledge in the management of stroke
• Knowledge of national requirements and directives related to speciality
• Understanding of the management of patients with stroke

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Yare House

Morton Peto Road

Great Yarmouth

Norfolk

NR31 0LT

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)