Job description

Job responsibilities

Main Duties and Responsibilities

1.CLINICAL

1.1.Accept referrals via agreed protocols within the service.

1.2.Assess and supports people with a common mental health problem in the self management of their recovery.

1.3.Undertakes patient-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.

1.4Make decisions on suitability of new referrals, adhering to the departments referral protocols, refers unsuitable clients on to the relevant service or back to the referral agent as necessary or steps-up the persons treatment to high intensity psychological therapy.

1.5.Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help, information about pharmacological treatments. This work may be face to face, telephone, groups or via other media.

1.6.Educate and involve family members and others in treatment as necessary.

1.7.Adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.

1.8.Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.

1.9.Complete all requirements relating to data collection within the service.

1.10.Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.

1.11.Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.

1.12.Assess and integrate issues surrounding work and employment into the overall therapy process and working closely with the NHS Talking Therapies Employment Advisor service.

1.13.Operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.

2.TRAINING AND SUPERVISION

2.1.Attend and fulfil all the requirements of the training element of the post including practical, academic and practice based assessments.

2.2.Apply learning from the training programme in practice

2.3.Receive supervision from educational providers in relation to course work to meet the required standards.

2.4.Prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.

2.5.Respond to and implement supervision suggestions by supervisors in clinical practice.

2.6.Engage in and respond to personal development supervision to improve competences and clinical practice.

3.PROFESSIONAL

3.1.Ensure the maintenance of standards of practice according to the employer and any regulating bodies, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS long term plan, National Service Framework, National Institute for Clinical Excellence).

3.2.Ensure that client confidentiality is protected at all times.

3.3.Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.

3.4.Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.

3.5.Participate in individual performance review and respond to agreed objectives.

3.6.Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.

3.7.Attend relevant conferences / workshops in line with identified professional objectives.

4.GENERAL

4.1.To contribute to the development of best practice within the service.

4.2.To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.

4.3.All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.

4.4.All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.

4.5.It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.

4.6.This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

Person Specification

Knowledge

Essential

• Demonstrates an understanding of anxiety and depression and it may present in Primary Care.
• Able to develop good therapeutic relationships with clients
• Computer literate
• Excellent verbal and written communication skills, including telephone skills

Desirable

• Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health.
• Use of clinical recoding systems including Systmone.
• Received training (either formal of through experience) and carried out risk assessments within scope of practice.
• Knowledge of medication used in anxiety and depression. and other common mental health problems.
• Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.

Additional Criteria

Essential

• Registered with BABCP or BACP
• High level of enthusiasm and motivation.
• Advanced communication skills
• Ability to work within a team and foster good working relationships
• Ability to use clinical supervision and personal development positively and effectively
• Ability to work under pressure
• Regard for others and respect for individual rights of autonomy and confidentiality
• Ability to be self reflective, whilst working with service users, in own personal and professional development and in supervision

Desirable

• Car driver and/or ability and willingness to travel to locations throughout the organisation
• Fluent in languages other than English

Qualifications

Essential

• Post Graduate Certificate Primary Care Mental Health (PWP)
• Psychology or other health related undergraduate degree

Desirable

• Mental Health
• Psychological Therapies

Experience

Essential

• Evidence of working with people who have suffered with a mental health problem.
• Demonstrates high standards in written communication.
• Able to write clear reports and letters

Desirable

• Experience of working in Primary Care Services
• Experience working within an NHS Talking Therapies service.
• Worked in a service where agreed targets in place demonstrating clinical outcomes.
• Ability to manage own caseload and time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Navigo House

Community and home (hybrid)

Grimsby

DN32 0QE

United Kingdom

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES / RESPONSIBILITIES:

Clinical

As this post is open to a wide range of professionals with different backgrounds and skills, the main duties of the post will vary depending on the applicants.

For non-medical prescribers and medical staff in relation to the ADHD treatment pathway, the following will be required:

Undertake comprehensive assessments of children and young people referred for ADHD medication treatment.

Independently prescribe medication within scope of practice and competency in accordance with relevant legislation, professional standards and local protocols.

Initiate, titrate and optimise ADHD medication, including stimulant and non-stimulant treatments in line with service policies

Monitor effectiveness of treatment and manage side effects through regular review clinics.

Assess physical health parameters including height, weight, blood pressure, pulse and other relevant monitoring requirements.

Interpret clinical information and make informed prescribing decisions based on current evidence and national guidelines.

Identify and manage clinical risk, safeguarding concerns and deteriorating mental or physical health.

Develop and implement individualised treatment plans in partnership with children, young people and families.

Provide psychoeducation regarding ADHD, medication options, benefits, risks and lifestyle considerations.

Facilitate shared decision-making with children, young people, families and carers.

Ensure accurate clinical documentation and record keeping within electronic patient record systems.

Liaise with GPs, schools, paediatricians, CAMHS clinicians and other agencies involved in care.

Contribute to transition planning for young people moving into adult services

Maintain professional registration and prescribing qualification.

Practice within professional codes of conduct and scope of competence.

Maintain up-to-date knowledge of ADHD assessment, treatment and prescribing guidance.

Participate in clinical supervision, appraisal and continuing professional development.

Support the implementation of evidence-based practice within the service.

Adhere to medicines management policies and procedures.

In relation to clinicians undertaking neurodevelopmental assessments, the following will be required:

To use their skills and knowledge to undertake neuroaffirmative, highly specialist, NICE compliant, neurodevelopmental assessments, which includes ADHD and ASD with children and young people, and their families/carers.

To formulate complex presentations and provide a range of specialist neurodevelopmental assessments to vulnerable children and young people including Looked After Children; children and young people who have mild to severe Learning Disabilities; children who are at risk of contact with, or who have contact with, the Youth Justice Service.

To identify the need for and, where appropriate, complete psychometric and cognitive assessments when required to support a robust assessment and formulation

To undertake risk assessment and risk management for individual children/young people and to provide general advice to other professionals on neurodevelopmental aspects of risk assessment and management.

To be able to give differential diagnoses/formulation when ADHD and ASD are not identified as part of an assessment

To be able to provide diagnostic feedback tailored to the needs of the young person and family, delivering this in a sensitive manner

Produce high-quality, neuroaffirmative reports upon conclusion of assessments

To provide specialist neurodevelopmental advice, guidance and recommendations in line with the SEND Code of Practice

The following skills are required for all applicants:

To work both autonomously and as part of a team, and across teams, in partnership with parents, education, social care, voluntary and other health professionals to provide integrated care for clients, their families, carers and educators.

To exercise full responsibility and autonomy for the assessment, support and discharge of a case load of service users, meeting expectations relating to the quality and timeliness of the service provided

The standards of practice will include meeting the standards defined by their registration body and NAVIGO code of conduct.

Offer regular clinical supervision to a range of professionals within the service

Assist in the development of resources, protocols and guidance for families and professionals.

Support the implementation of innovative and evidence-based practice.

Act as a role model for collaborative and person-centred care.

To deliver training to staff, families and partner agencies.

Participate in audit, service evaluation and evidence-based practice initiatives.

Person Specification

Additional Requirements

Essential

• Excellent communication and interpersonal skills.
• Ability to build effective relationships with children, young people and families.
• Assessment and formulation skills.
• Report writing and record-keeping skills.
• Strong organisational and problem-solving skills.
• Competent use of electronic clinical record systems and digital technology.
• Ability to reflect and critically appraise own practice.
• Ability to manage own caseload including prioritisation skills.
• Well-developed concentration skills.
• Ability to fulfil travel commitments of community work independently.

Desirable

• Experience of line managing staff and/or other professionals.
• Experience of delivering clinical supervision.
• Experience of multidisciplinary and consultation-based working.

Qualifications

Essential

• Honours degree graded at a 2:1 or above in a relevant profession, such as, but not exhaustive to, nursing, psychology, occupational therapy, speech and language therapy.
• Registered member of the appropriate professional to body for the qualifications above.
• Additional specialist training related to working with children and young people with neurodevelopmental differences.

Desirable

• Trained in recognised neurodevelopmental assessment tools (e.g. psychometric assessment tools such as ADOS-2, Qb Test).
• Postgraduate qualification or above in neurodevelopmental practice, child development, autism, ADHD, mental health or related field.

Experience

Essential

• Experience of working with children and young people with neurodevelopmental differences
• Experience of working with children and young people from 0 - 19 years of age and their families and carers
• Experience of working with children who have lived through adverse childhood experiences
• Experience of using a range of assessment methods, including observations, interviewing, psychometric tests, and clinical record reviews
• Experience of undertaking risk assessment and managing risk as part of care delivery
• Experience of working within multidisciplinary teams.
• Experience of engaging and supporting families and carers.
• Experience of safeguarding children and young people.
• For NMPs - Experience of prescribing and medicines management
• Experience of providing supervision to other professionals who work with children and young people and their carers and families.
• Experience of providing consultation to other professional and non-professional groups.
• Experience of developing and delivering teaching/training to professionals and parents/carers.
• Experience of audit or service evaluation.

Desirable

• Experience within CAMHS or specialist neurodevelopmental services.
• Experience of conducting diagnostic neurodevelopmental assessments in children and young people.
• Experience of working closely with local agencies (e.g. Paediatrics, Education, Local Authority).
• Experience of being involved in service development.

Knowledge

Essential

• Understanding of a neuro affirmative and trauma-informed approach, and how to embed this in clinical practice
• Knowledge and experience of neurodevelopmental differences
• Knowledge of specialist assessment tools and therapeutic interventions relevant to professional background and underpinned by evidence based practice.
• Extensive knowledge of and experience of child protection and safeguarding
• Knowledge of the roles of other professionals and the principles of partnership working with key professionals in health, education, and social services.
• Knowledge of relevant child protection, safeguarding, SEND and mental health legislation and its implications for clinical practice when working with children, young people and their families/carers.

Desirable

• Knowledge of differential diagnoses (such as Intellectual Disability, Developmental Coordination Disorder (DCD), Foetal Alcohol Spectrum Disorder (FASD), developmental trauma and attachment difficulties) and how this needs to be considered as part of a neurodevelopmental assessment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Freshney Green Medical Centre

Sorrel Road

Grimsby

DN34 4GB

United Kingdom

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

To act as care co-ordinator / lead professional within the memory diagnostic process for service-users in North East Lincolnshire. This involves being responsible for assessment, developing, implementing and evaluating care plans using a person-centred approach.

As a member of a community mental health and memory service multi-disciplinary team, be involved in liaising and effectively communicating with all relevant parties including GPs and carers.

To promote, innovate and create ways of working with service-users who have acute, complex and longer term mental health problems.

Use communication skills to conduct assessments of service-users and communicate complex information related to their mental health needs, to service-users, carers, relatives and other professionals.

Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a service-users mental health. Barriers to understanding include: working with service-users who could be hostile or highly emotional, who have complex needs and may be vulnerable.

Maintain and develop effective communication and working relationships within the team and with external agencies.

Promote and implement creative ways of working with service-users.

Instigate, develop and maintain a relationship with the client and / or carer to facilitate the accurate assessment and delivery of care.

Manage highly confidential information in respect of members of the public in accordance with local and national policy.

Act as care co-ordinator and named worker responsible for specialist assessment, reviewing and on-going care.

The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Occupational Therapist, Social Worker, Mental Nursing (RMN) certificate.

Have post registration experience and / or training, relating to older people and mental health and apply this knowledge when delivering care to service-users.

Provide advice and support to other agencies around issues relating to mental health.

Under supervision make decisions about the range of options for treatment and care plans based on judgement of service-users need.

Conduct comprehensive assessments of both service users and carers in line with team operational policies.

Plan and co-ordinate care plan review meetings with colleagues in the team and with staff in other teams and agencies, ensuring that review meetings take place at the appropriate time.

Co-ordinate transfer or referral of service-users to other teams or services where required.

Under supervision, prioritise, plan and co-ordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for service-users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis.

Have the ability to work independently and to be able to resolve complex professional problems using supervision appropriately.

Crisis response to other staffs service-users, in the event of key workers absence and delegation from manager.

Participate in caseload management and ensure relevant information is available for this to take place.

Be trained in control and restraint and breakaway techniques and undertake regular updates.

Develop programmes of care for service-users and act as care co-ordinator for service-users, ensuring links with Adult Social Care.

Assess and review service-users clinical risk management plan using the DICES risk assessment.

Assess care needs of service-users and carers to develop and implement appropriate care plans.

Provide specialist clinical advice to service-users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice.

Initiate individual carer support where required. Set objectives, monitor and audit effectiveness.

Participate in clinical governance activities.

Adhere to all Navigo policies and legislation relating to the role.

Contribute to the evaluation and development of the service.

Comment on policies, procedures and developments where required.

Propose improvements and changes to own work area and critically explore new ways of working where required.

Use equipment and resources in a careful and responsible manner.

Respect the resources within the restraints of the team budget.

Participate in Navigo clinical supervision strategy.

Provide clinical supervision for junior colleagues.

Act as a mentor for students and assist other members of the team in supervising and teaching their students.

Assist in induction of new staff.

Participate in PDR, identify own developmental needs and maintain professional portfolio. In addition, participate in PDR with junior colleagues where required.

Accurately document episodes and information relating to client care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation.

Record personally generated information as required by the team or service, as directed by the Clinical team leaders / Team Manager.

Provide oral / written clinical reports as required.

Manage highly confidential information in respect of members of the public in accordance with local and national policy.

Participate in surveys or audits or research in relation to own work, as required by the team or service.

Be aware of up to date relevant published research, benchmarking and innovative practice in other areas and ensure own practice is evidence based.

Deliver care for service-users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation.

Have the ability to work independently, with peer support and supervision where required, to deliver care for service-users / carers and resolve complex professional problems.

Work in a clinic / office based environment.

Regularly drive to visit service-users in their own homes or in a community setting (provision to make reasonable adjustments under the Disability Discrimination Act applies).

Concentration is frequently required in order to carry out client assessments and write up patient episodes in notes on the majority of working days.

Work is carried out in an unpredictable environment. This includes, for example, working with service-users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service-users and others, and to deal changes and queries from service-users carers and other professionals and agencies.

Work directly with difficult family situations and circumstances. For example, communication with service-users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues.

Work with service-users who display challenging and potentially verbally and / or physically aggressive behaviour.

16. Working conditions

Some exposure to unpleasant working condition, much of the work is carried out in the community

Report actual or potential problems that may put health, safety and security at risk. Report all adverse incidents as per Navigo incident reporting policy.

Report all incidents of bullying or harassment, as per the Navigo Bullying and Harassment policy.

To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager.

Person Specification

Knowledge

Essential

• Have post registration experience and / or training, relating to older people and mental health and apply this knowledge when delivering care to service-users.

Experience

Essential

• Previous Mental Health Practitioner experience.

Qualifications

Essential

• The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Occupational Therapist, Social Worker, Mental Nursing (RMN) certificate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

The Cedars

Second Ave

Grimsby

DN33 2BA

United Kingdom

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Act as a first point of contact for people accessing services through the Single Point of Access and Harrison House Mental Health Hub, responding to telephone and face-to-face enquiries in a welcoming, professional and compassionate manner.

Gather, record and communicate accurate information, maintaining clear and timely electronic records in line with service and information governance requirements.

Process referrals and direct enquiries to the appropriate team or service using agreed pathways and procedures.

Provide non-clinical information, advice and signposting to service users, carers and professionals within the boundaries of the role.

Respond sensitively to people who may be distressed, anxious or vulnerable, seeking clinical advice and support when required.

Recognise and promptly escalate concerns relating to risk, safeguarding, vulnerability, deterioration or emergency situations in line with procedures.

Support individuals to access appropriate services, resources and support networks, including community and third-sector services.

Support reception duties, including welcoming visitors, managing the waiting area and helping to maintain a safe and supportive environment.

Work closely with clinicians and other colleagues to support timely access to care and the effective flow of people through the service.

Contribute to handovers, service coordination and multidisciplinary communication, ensuring relevant information is shared promptly and appropriately.

Support the safe and efficient operation of the 24-hour, seven-day service, including cross-cover to Crisis, Home Treatment, Hospital Liaison and other directorate services when required.

Undertake administrative duties associated with referrals, waiting lists, records and service activity, ensuring documentation is completed accurately and on time.

Maintain confidentiality and comply with safeguarding, information governance, data protection, risk management and emergency response procedures.

Participate in supervision, team meetings, mandatory training and personal development activities, maintaining the knowledge and skills required for the role.

Work flexibly as part of a multidisciplinary team, prioritising workload effectively within a busy and fast-paced environment and contributing to a positive service-user experience.

Person Specification

Experience

Essential

• Experience of working with people experiencing mental health difficulties, emotional distress or vulnerability.
• Experience of supporting vulnerable adults, service users or patients.
• Experience of communicating sensitively and professionally with people who may be distressed, anxious or upset.
• Experience of working in a customer-facing, reception, administrative, call-handling, health or social care environment.
• Experience of gathering, recording and communicating accurate information and maintaining clear records.
• Experience of using IT systems, including electronic records/databases and Microsoft Office applications.
• Experience of recognising concerns, working within role boundaries and escalating appropriately to more senior or clinical staff.
• Experience of prioritising workload and working effectively within a busy, fast-paced environment.
• Experience of working both independently within defined responsibilities and collaboratively as part of a team.

Additional Criteria

Essential

• Ability to contribute to a 24/7 staffing rota
• Ability and willingness to contribute to Crisis Home Treatment Team and Hospital Liaison Team

Knowledge

Essential

• Knowledge of safeguarding principles and procedures relating to adults and children.
• Understanding of confidentiality, information governance and data protection requirements.
• Knowledge of common mental health conditions and the impact they may have on individuals, carers and families.
• Knowledge of equality, diversity and inclusion principles.
• Understanding of risk awareness, including the importance of recognising concerns and escalating these promptly to an appropriate clinician.
• Understanding of recovery-focused and person-centred approaches to care.
• Understanding of the roles of health, social care, community and voluntary-sector services in supporting mental health and wellbeing.
• Understanding of professional boundaries and when to seek advice or support from a clinician.

Qualifications

Essential

• GCSE Grade C/4 or above in English and Mathematics, or equivalent qualifications.
• NVQ Level 3 in Health and Social Care, Business Administration, Customer Service or an equivalent qualification/level of relevant experience.
• Care Certificate, or willingness to complete this within an agreed timeframe following appointment.

Desirable

• IT/computing qualification at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Harrison House

Any other Navigo Site - The Community

Grimsby

DN32 9RP

United Kingdom

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To act as care co-ordinator / lead professional within the memory diagnostic process for service-users in North East Lincolnshire. This involves being responsible for assessment, developing, implementing and evaluating care plans using a person-centred approach.

As a member of a community mental health and memory service multi-disciplinary team, be involved in liaising and effectively communicating with all relevant parties including GPs and carers.

To promote, innovate and create ways of working with service-users who have acute, complex and longer term mental health problems.

Use communication skills to conduct assessments of service-users and communicate complex information related to their mental health needs, to service-users, carers, relatives and other professionals.

Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a service-users mental health. Barriers to understanding include: working with service-users who could be hostile or highly emotional, who have complex needs and may be vulnerable.

Maintain and develop effective communication and working relationships within the team and with external agencies.

Promote and implement creative ways of working with service-users.

Instigate, develop and maintain a relationship with the client and / or carer to facilitate the accurate assessment and delivery of care.

Manage highly confidential information in respect of members of the public in accordance with local and national policy.

Act as care co-ordinator and named worker responsible for specialist assessment, reviewing and on-going care.

The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Occupational Therapist, Social Worker, Mental Nursing (RMN) certificate.

Have post registration experience and / or training, relating to older people and mental health and apply this knowledge when delivering care to service-users.

Provide advice and support to other agencies around issues relating to mental health.

Under supervision make decisions about the range of options for treatment and care plans based on judgement of service-users need.

Conduct comprehensive assessments of both service users and carers in line with team operational policies.

Plan and co-ordinate care plan review meetings with colleagues in the team and with staff in other teams and agencies, ensuring that review meetings take place at the appropriate time.

Co-ordinate transfer or referral of service-users to other teams or services where required.

Under supervision, prioritise, plan and co-ordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for service-users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis.

Have the ability to work independently and to be able to resolve complex professional problems using supervision appropriately.

Crisis response to other staffs service-users, in the event of key workers absence and delegation from manager.

Participate in caseload management and ensure relevant information is available for this to take place.

Be trained in control and restraint and breakaway techniques and undertake regular updates.

Develop programmes of care for service-users and act as care co-ordinator for service-users, ensuring links with Adult Social Care.

Assess and review service-users clinical risk management plan using the DICES risk assessment.

Assess care needs of service-users and carers to develop and implement appropriate care plans.

Provide specialist clinical advice to service-users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice.

Initiate individual carer support where required. Set objectives, monitor and audit effectiveness.

Participate in clinical governance activities.

Adhere to all Navigo policies and legislation relating to the role.

Contribute to the evaluation and development of the service.

Comment on policies, procedures and developments where required.

Propose improvements and changes to own work area and critically explore new ways of working where required.

Use equipment and resources in a careful and responsible manner.

Respect the resources within the restraints of the team budget.

Participate in Navigo clinical supervision strategy.

Provide clinical supervision for junior colleagues.

Act as a mentor for students and assist other members of the team in supervising and teaching their students.

Assist in induction of new staff.

Participate in PDR, identify own developmental needs and maintain professional portfolio. In addition, participate in PDR with junior colleagues where required.

Accurately document episodes and information relating to client care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation.

Record personally generated information as required by the team or service, as directed by the Clinical team leaders / Team Manager.

Provide oral / written clinical reports as required.

Manage highly confidential information in respect of members of the public in accordance with local and national policy.

Participate in surveys or audits or research in relation to own work, as required by the team or service.

Be aware of up to date relevant published research, benchmarking and innovative practice in other areas and ensure own practice is evidence based.

Deliver care for service-users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation.

Have the ability to work independently, with peer support and supervision where required, to deliver care for service-users / carers and resolve complex professional problems.

Work in a clinic / office based environment.

Regularly drive to visit service-users in their own homes or in a community setting (provision to make reasonable adjustments under the Disability Discrimination Act applies).

Concentration is frequently required in order to carry out client assessments and write up patient episodes in notes on the majority of working days.

Work is carried out in an unpredictable environment. This includes, for example, working with service-users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service-users and others, and to deal changes and queries from service-users carers and other professionals and agencies.

Work directly with difficult family situations and circumstances. For example, communication with service-users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues.

Work with service-users who display challenging and potentially verbally and / or physically aggressive behaviour.

Some exposure to unpleasant working condition, much of the work is carried out in the community

Report actual or potential problems that may put health, safety and security at risk. Report all adverse incidents as per Navigo incident reporting policy.

Report all incidents of bullying or harassment, as per the Navigo Bullying and Harassment policy.

To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager.

Person Specification

Skills & Attributes

Essential

• Takes responsibility for own personal development.
• Evidence of engaging in learning activities and professional development.
• Evidence of communication skills. Able to communicate effectively with a range of people on a range of matters in a form that is appropriate to them and the situation.
• Commitment to ethos of MDT working.
• Evidence of ability to work within a team.
• Evidence of ability to keep confidentiality.
• Evidence of an interest and enthusiasm for working with this client group.

Experience

Essential

• Experience of working with older people.
• Experience of working within a CPA framework/ Memory diagnostic.
• Experience of liaising with other teams or services, for example GPs, voluntary sector services.

Desirable

• Involvement in innovative nursing/social work practice.
• Worked as key-worker/care co-ordinator or equivalent.
• Experience of taking part in recruitment and selection processes.
• Experience of care management role within CMHMS

Knowledge

Essential

• Knowledge of assessment, planning, implementation and evaluation of individualised care plans.
• Evidence of knowledge of current professional issues.
• Relevant professional Mental Health legislation/guidance. Basic theoretical concepts in nursing/social work.
• NICE guidelines, NSF, Clinical Governance.

Desirable

• Awareness of current research in the field.
• Knowledge of Person Centred Care
• Knowledge of audit process.
• Knowledge of PSI and CBT.

Qualifications

Essential

• Current Registration on part 3 or 13 of NMC register.
• Occupational Therapist or Social Worker currently registered.

Desirable

• Have undertaken other relevant training and courses relevant to the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

The Cedars

Second Ave

Grimsby

DN33 2BA

United Kingdom

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)