Job description

Job responsibilities

Key Responsibilities

Inventory Management

• Maintain accurate inventory records for medicines, consumables, and medical equipments or any other goods part of business services.
• Ensure stock rotation using FIFO/FEFO (First Expiry First Out) principles.
• Assist in periodic stock counts, cycle counts, and audits.
• Monitor stock levels and raising requestions to reorder when necessary, using ERP system.

Shelf Stacking of stock received and replenishment of stock to clinics including packing as per company standards and policy.

Supporting the Procurement Manager in the daily operation of central store.

Reporting any damages found or near expiring stock information.

Compiling reports and addressing inventory discrepancies.

Goods Receipt & Inspection

• Receive all incoming deliveries of goods pertaining to business.
• Verify quantities, batch numbers, expiry dates, and documentation against purchase orders.
• Report damaged, expired, or non-compliant items to line manager.
• Ensure proper documentation and ERP system entry of received stock.

Storage & Handling

• Store medicines, consumables and equipments according to manufacturer and regulatory requirements (e.g., temperature-controlled storage).
• Ensure segregation of quarantined, expired, or recalled stock, when information communicated through line manager or quality control department.
• Ensure cleanliness and good organisation of storage areas, including fridges.
• Monitor temperature for store locations(daily) and ensure updating records as per policy.

Order Picking & Distribution

• Pick, pack, and prepare stock accurately for dispatch to multiple clinics/sites.
• Ensure correct labelling, documentation, and packaging standards.
• Coordinate timely dispatch in accordance with delivery schedule for clinics liaising with transport partner and other stakeholders.

Compliance & Safety

• Follow health & safety guidelines, including safe handling of medicines and equipments.
• Maintain audit-ready documentation and records (e.g., Temperature logs)
• Protecting employees and patients by adhering to infection-control protocols and policies

Systems & Reporting

• Update inventory systems with stock information while doing transfers, receipts and stocktake information.
• Filing of documents received pertaining to purchase records.
• Assist in process improvements within inventory operations liaising with line manager and current policies

Key Skills & Competencies

Strong attention to detail and accuracy

Good communication and teamwork skills

Ability to work in a fast-paced, regulated environment

Basic IT skills (Excel, Inventory Management systems)

Knowledge of inventory control principles (FIFO/FEFO)

Basic understanding of healthcare sector storage standards is desirable

Good organisational and time management skills

Qualifications & Experience

Previous experience working in store and distribution centres (healthcare industry desirable)

Experience of working in purchasing department (healthcare sector desirable)

Working knowledge in stock management systems (Sage 200 desirable)

Experience of positively engaging with multiple internal and external stakeholders

Working Conditions

Involves manual handling of goods daily and standing for extended periods

Work in controlled environments (including cold areas)

Additional Information

Confidentiality

Employees must not make unauthorised copies or disclose confidential or commercially

sensitive organisation information to unauthorised parties.

Employees are required to use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.

Behaviour

Employees are expected to observe the highest standards of personal and professional behaviour such that clients, fellow workers and others have confidence in their integrity.

Employees are expected to show respect, sensitivity and courtesy to all those they encounter during their work

Health and Safety

All employees must observe all safety rules and follow safe working practices.

No Smoking

Under the Health Act 2006, all enclosed or substantially enclosed workplaces and organisation vehicles must be smoke-free. To help to create a healthy and safe working environment and protect employees and clients from the effects of ill health associated with smoking and passive smoking, all organisation land and buildings and organisation vehicles will be designated smoke-free.

Personal Property

The organisation does not accept responsibility for personal property brought on to the organisations premises. Articles lost or found on organisation premises should be reported to a line manager. Cars are parked on the organisations property at your risk.

Registered Health Professionals

All organisation employees who are required to register with a professional body, to enable them to practice within their profession, are required to always comply with their code of conduct and requirements of their professional registration.

Safeguarding Responsibilities

All staff have a responsibility to understand and adhere to the requirements of organisation policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the organisations commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.

Information Governance

All staff have a responsibility to ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security. Staff need to understand and make themselves fully aware of all organisation policies and procedures related to information governance.

Person Specification

Knowledge and skills

Essential

• Understanding of basic inventory control principles (FIFO/FEFO).
• Knowledge of stock rotation and stock level monitoring.
• Awareness of health & safety practices in a warehouse/store environment.
• High attention to detail and accuracy.
• Good organisational and time management skills.
• Ability to work independently and use own initiative.
• Strong communication and teamwork skills.
• Basic to intermediate Excel skills (data entry, tracking, reporting).
• Ability to follow processes and maintain accurate records.

Desirable

• Knowledge of healthcare storage standards (e.g., temperature-controlled storage, cold chain).
• Understanding of regulatory compliance in healthcare or pharmaceuticals.
• Awareness of infection prevention and control practices.
• Strong analytical skills for identifying discrepancies and reporting issues.
• Ability to contribute to process improvements.
• Problem-solving skills in stock and logistics operations.

Experience

Essential

• Previous experience in stock control, warehousing, or inventory management.
• Experience in receiving, checking, storing, and dispatching goods.
• Experience using inventory or ERP systems (e.g., Sage, Oracle, or similar).
• Experience of working in a fast-paced operational environment.
• Experience handling and managing consumables or general stock items.
• Experience coordinating with multiple stakeholders (internal teams, suppliers, transport providers).

Desirable

• Experience within a healthcare, pharmaceutical, or clinical environment.
• Experience handling medicines or medical equipment.
• Experience supporting audits, stock counts, or compliance processes.

Qualifications

Essential

• GCSEs or equivalent, including Maths and English.
• Basic IT literacy (e.g., Microsoft Excel, email systems).

Desirable

• Relevant qualification in Supply Chain & Logistics.
• Certification or training in inventory/stock control systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

Manchester

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S

79 Newton Street

MANCHESTER

M1 1EX

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential

• Working in a busy call centre environment
• Experience of working with people in difficult circumstances
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Experience of using Microsoft Office packages
• Must be empathetic, and treat all patients with dignity and respect.
• All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.

Qualifications

Essential

• Secondary standard of education or NVQ Level 2 or equivalent
• Computer literate with accurate keyboard skills

Desirable

• Experience of using information systems to input, store and retrieve patient data
• Significant administrative experience of working in an environment engaging with potentially anxious patients

Specific Requirements

Essential

• Pro-choice
• Reliable
• Conscientious
• Professional
• Flexible approach to work
• A satisfactory Disclosure and Barring check
• Commitment to the aims & values of NUPAS
• A willingness to learn new skills
• Able to work to the service rota, to meet the needs of the service, including weekends, evenings and bank holidays
• Must be prepared to comply with all policies and procedures
• Adherence to NUPAS uniform policy
• Respect for the sensitive nature of the business including rules around the use of mobile phones and social media in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL

United Kingdom

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)