Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications

Essential

• Be able to demonstrate a good standard of numeracy and literacy

Experience & Knowledge

Essential

• Experience of working in a public-facing role involving direct interaction with patients, customers, or service users

Desirable

• Experience working in; a healthcare setting involving direct interaction with patients, customers or service users
• Awareness of breast care services or diagnostic imaging pathways

Communications and interpersonal skills

Essential

• Ability to communicate clearly and concisely with their defined patient groups.
• Demonstrates; a caring, compassionate approach, respect for privacy and dignity and cultural beliefs.

Skills and Ability

Essential

• Basic IT skills (e.g. data input, use of electronic systems such as CRIS or equivalent)

Desirable

• Moving and handling of patients

Values and Behaviours

Essential

• Demonstrates behaviours consistent with Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job Description and Person Specification attached.

Advertising Date: 4th September 2026

Closing Date: 17th September 2026

Shortlisting Date: 18th September 2026

Proposed Interview date: 2nd October 2026 (TBC)

Please note this vacancy may close early if a high number of applications is reached.

Person Specification

Qualifications

Essential

• BSc Audiology Degree or equivalent
• RCCP Registered or if newly qualified working towards registration

Knowledge

Essential

• Relevant experience at working at Band 5 level
• Evidence of clinical competence
• Experience of fitting advanced digital hearing aids

Skills

Essential

• Analysis of test pure tone audiometry and tympanometry results
• Competent use of audiological equipment and software
• Performing real ear measurements including real ear to coupler difference, RECD
• I.T Skills

Other

Essential

• The post involves sitting, walking and stooping to look in ears and place headsets on the patient in a variety of settings across both sites and community and domiciliary settings
• Good hand to eye coordination and dexterity
• Travelling between hospital and community audiology sites
• Be able to carry equipment and pull a trolley
• The post requires frequent use of concentration in assessing patients and negotiating individual care plans as some appointments last 90 minutes.
• Conveying detailed and complex information to patients and carers where there may be significant communication barriers
• Communicating with a wide variety of people including patients, carers, medical staff, social care and the public
• The post holder will be exposed to sensitive, emotional and occasionally distressing circumstances and may treat people who are at the end of life or aggressive
• The post holder will work in consulting rooms and soundproof booths within the Audiology department and occasionally visit the wards and residential care homes
• Routinely encounters unpleasant smells and sights within the ward and residential home visits
• The soundproof booths and small consulting rooms often become stuffy and can feel claustrophobic
• The post holder will be using a visual display frequently sat at a work station.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk audiology department

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising Date: 2nd September 2026

Closing Date: 14th September 2026

Shortlisting date: 14th September 2026

Proposed Interview date: 21st/28th September 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Values

Essential

• We are kind
• We are open
• We are inclusive

Qualifications

Essential

• NVQ level 3 Health and Social Care or equivalent experience
• Care Certificate (equivalent to level 1)
• Literacy and numeracy functional skills level 2 or equivalent

Knowledge

Essential

• Knowledge of personal care and related procedures
• Demonstrable experience of working in a patient care/health related role
• Knowledge of relevant legislation related to healthcare
• Experience of working in a team

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Experience of supporting junior staff and learners
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston and St Helens Hospitals

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for main responsibilities and requirements.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• AAT Level 4 (Technician) or equivalent qualification
• GCSE Maths - Grade 9-4 (A*-C) or equivalent

Knowledge and Experience

Essential

• Good communication and interpersonal skills, able to maintain effective working relationships, both internal and external to the Directorate/ICB's
• Strong IT skills, intermediate level experience using Microsoft Office suite and accurate keyboard skills.
• Understanding of accountancy policies, procedures and relevant legislation
• Experience of General Ledgers.
• Experience of working within a Finance department

Desirable

• Knowledge of the Oracle General Ledger system
• Experience using Civica SLAM
• Knowledge of Department of Health invoicing guidance
• Knowledge of NHS Payment by Results guidance
• Knowledge of National Cost Collection (NCC) and Patient level Costing (PLICS)

Skills

Essential

• Ability to analyse, investigate and interpret financial information and queries
• Well organised, able to prioritise own workload and able to be flexible to deliver to tight deadlines
• The ability to concentrate for prolonged periods and switch between task
• The ability to adhere to statutory financial regulations and NHS rules

Desirable

• Ability to report and present financial information to both finance and non-finance individuals (internal and external)

Other

Essential

• Identifies and takes responsibility for own personal development and learning through the PDP process.
• Able to develop and use IT appropriately to meet given objectives.
• Presents a positive and professional image of the directorate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Knowsley Community College

Stockbridge Lane

Huyton

L36 3SD

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicant requirements

• You must have appropriate UK professional registration

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

Main Duties

• To be professional and legally responsible and accountable for all aspects of your own work including the management of patients/clients in your care.
• To ensure a high standard of clinical care for the patients/clients under your care, and support more junior staff to do likewise.
• To undertake a comprehensive assessment of patients/clients including those with diverse or complex presentations/multi pathologies; use specialist clinical reasoning skills and appropriate assessment techniques to provide an accurate diagnosis of their condition
• Formulate and deliver an individual treatment programme using assessment, reasoning skills and treatment skills based on a sound knowledge of evidence based practice and treatment options. Formulate an initial diagnosis and prognoses in order to recommend best course of intervention and develop comprehensive discharge plans
• To take delegated responsibility from the Band 7 clinician for managing patients/clients with particular conditions and be responsible for providing specialist assessment and treatment plans for patients with these conditions.
• Evaluate patient progress, reassess and alter treatment programmes as required
• To have the ability to undertake self-directed/lone working in a variety of locations

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Degree in Physiotherapy
• HCPC registration

Desirable

• Clinical Educators Certificate
• Postgrad accredited study e.g. MSc in relevant health studies

Knowledge and Education

Essential

• Advanced clinical knowledge relevant to the current environment and evidence of evidence-based practise in relevant health setting
• Awareness of own strengths and limitations.
• Knowledge of relevant national policies and guidance and relevant assessment tools
• Experience of line managing team including setting objectives, conducting appraisals and effective delegation and coordination
• Evidence of effective working within an MDT
• Experience of service development
• Demonstrate experience of problem-solving approaches
• Demonstrates continuous professional development

Desirable

• Audit and research in a clinical area

Skills

Essential

• Demonstrates ability to motivate team performance to achieve objectives
• Ability to prioritise and work to deadlines
• Ability to communicate effectively in a variety of settings
• Accurate record keeping, report writing and IT skills including presentation skills
• Have a flexible approach to working with good time management

Desirable

• Mentorship skills

Other

Essential

• Ability to travel to various hospital locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical and Professional Responsibilities

1. Provide a clinical pharmacy service to designated orthopaedic surgical wards and pre-op clinics and develop a specialist practice base in trauma and orthopaedics. This will include:

Undertaking medicines reconciliation on admission including the contacting of GP surgeries/specialist clinics where necessary

Review of patients medication to ensure safe and effective use, and seek resolution of any medication related issues

Prescribing of patients regular medication on admission and other appropriate drug treatments according to clinical pathways within the orthopaedic directorate.

Initiation of monitoring where deemed necessary

Review and update of care plans depending on response, results of investigations and adverse effects

Therapeutic drug monitoring for specific drugs

Educate patients about their drug therapy

2. Develop evidence-based treatment protocols in trauma and orthopaedic surgery for use within the Directorate or across the Trust where appropriate

3. Facilitate implementation of local and national guidelines where appropriate

4. To work with the Deputy Chief Pharmacist clinical services and other senior members of staff to develop pharmacy services to the orthopaedic directorate as appropriate

5. Attend clinical ward rounds, clinical and multidisciplinary meetings relevant to orthopaedic surgery as appropriate including orthopaedic surgical audit meetings

6. Undertaking and supervising audit and research projects in clinical pharmacy practice or in trauma and orthopaedic surgery as appropriate

7. To assist the Deputy Chief Pharmacist clinical services with information regarding intervention monitoring by regularly recording clinical interventions and activities

8. Representing the pharmacy department and the Trust in regional and other clinical pharmacy forums and meetings, particularly with respect to orthopaedic surgery

9. In liaison with the senior technicians for procurement/computer services, provide and interpret monthly drug-use information for the orthopaedic surgical directorate and prioritise areas for action to contain unexplained spending. Liaise with Finance, Clinical Directors and Clinical Service Managers to address any financial concerns

10. Develop evidence-based treatment protocols, guidelines and care pathways within orthopaedic surgery

11. Responsible for drug administration protocols within trauma and orthopaedic surgery directorate

12. Evaluate new drugs within orthopaedic surgery and advise formulary pharmacist and Drugs and Therapeutics Group on such matters

13. Provide highly specialist pharmaceutical information to medical, nursing staff and patients in surgery and to General Practitioners and other staff within the Trust where appropriate

14. Act as an independent prescriber in orthopaedic surgery or other clinical areas as requested by the Deputy Chief Pharmacist clinical services. This should be in line with the Trust Policy for Non-Medical Prescribing

1. Documentation of patient Medicines Reconciliation as per Trust Policy.

2. Review of ward/department expenditure as allocated.

3. Record regularly clinical interventions and activities in line with departmental policy.

1. Provide clinical training for other pharmacists, trainee pharmacists, undergraduate students and pharmacy technicians

1. Provide technical and clinical support to other pharmacists as appropriate within their area of practice

1. Responsible for the personal development of foundation pharmacists and trainee pharmacists as appropriate. Undertake individual developmental review sessions for designated foundation pharmacists.

1. Either tutor a pharmacist on the Diploma in Clinical Pharmacy or act as a designated supervisor to a trainee pharmacist, marking work, appraising and supervising work and at ward level

1. Actively participate and contribute to in-house clinical meetings

1. Training of staff from other disciplines e.g. medical, nursing staff, allied health professionals on drug issues

1. Participate in CPD/Revalidation as per department policy and national guidelines from The Royal College of Pharmacy and maintain portfolio of evidence of CPD

Audit/Research

1. To participate in clinical audit and practice research within the department.

1. Line manage designated junior pharmacist.

2. Supervise junior pharmacists, trainee pharmacists and undergraduate students.

3. Act as tutor for pharmacists undertaking a diploma in clinical pharmacy.

Other

1. Provide professional and legal clinical supervision in the dispensary as allocated.

1. Liaise with senior management to ensure agreed safe systems of work are followed that comply with current recommendations or instructions that may be issued from time to time by the Department of Health and Medicines Inspectorate

1. Participate as necessary in the provision of emergency services outside normal working hours, weekend roster and Pharmacy late-night roster

Person Specification

Qualifications

Essential

• Vocational Masters degree in Pharmacy or equivalent
• Pharmacist registered with the General Pharmaceutical Council
• Diploma in Clinical Pharmacy
• Accredited Independent Prescriber (or working towards qualification)

Desirable

• Membership of The Royal College of Pharmacy
• Accredited Tutor for LJMU

Experience

Essential

• Experience as qualified pharmacist in acute Hospital Pharmacy
• Significant experience in the provision of clinical pharmacy to surgical patients
• Good all round knowledge of Clinical Pharmacy

Desirable

• Line Management Experience
• Trainee Pharmacist designated supervisor experience
• Previous Pharmacy Teaching Experience
• Published pharmaceutical research in a peer-reviewed journal

Skills

Essential

• Ability to affect and manage change
• Excellent verbal and written communication skills
• Self-motivated and able to motivate/ inspire others
• Ability to work on own initiative and as part of a team
• Ability to teach junior pharmacists the delivery of pharmaceutical care within speciality
• Demonstrable commitment to continuing professional development/ education
• Computer literate
• Committed to patient care
• Approachable and flexible
• Supportive to other members of Pharmacy and multidisciplinary teams

Desirable

• Financial awareness regarding the management of drug budgets

Other

Essential

• Moderate physical effort required
• Some standing, walking sitting
• Use of VDU equipment
• Able to work under pressure, remains calm and objective
• Ability to rationalise complex issues
• Frequent concentration, work pattern unpredictable Concentration for reviewing prescriptions, calculations, statistics; may be interrupted by urgent requests for advice
• Complex dosage/clinical advice
• Exposure to upsetting situations, high level of resilience to deal with distressing and/or challenging situations
• Distressed patients with complex diseases. May work with distressed patients, relatives due to drug regime, drug misadventures
• Professional appearance and hygiene awareness
• Cross site travel and cover
• Weekend, late night and Bank Holiday Working
• Exposure to infectious diseases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport District General Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Make appointments on the Radiology Information System following appropriate imaging services pathways and following the correct procedure to ensure accurate data entry.

Monitor the radiology PTL and ensure no patients breech the 6 week diagnostic target, ensuring cancer patients and urgent patients are appointed within 7 days.

Ensure correct procedures are followed in moving the patients from orders to waiting list to appointment with the correct urgency code.

To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Managers, Lead Radiographers and clinical support staff). Escalating any issues/breaches to the Appointments Supervisor or lead radiographer.

Responsible for booking Specialist Radiology appointments that may require a TCI. Ensure a bed is booked and all preparation has been communicated to the patient.

Meet/liaise with Consultants on a regular basis in order to manage lists effectively whilst ensuring best use of capacity. Be responsible for the updating and accuracy on electronic systems.

Order interpreters for patients attending for radiology appointments by e-mail.

Liaise with Consultant Radiologists regarding availability for lists dependent on annual leave.

Register patients on relevant Trust Information System or update details if patient already registered

Enter referrals promptly onto computerised Radiology Information System using waiting list coding.

Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.

Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Ensure all cancelation slots are backfilled to maximise capacity.

Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding waiting list enquires. Significant conversations including outcomes are to be recorded on CRIS.

Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.

Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.

When the patient is in contact with the appointment office:

a. Ask the appropriate clinical questions to assess appropriate preparation and time slot

b. Discuss with the patient a mutually convenient date and time

c. Book the appointment on the Radiology Information System

d. Send an appointment letter, appropriate literature and preparation to the patient

e. Record any significant information on the CRIS system

f. Book Beds and TCI patients according to Trust policy

Arrange appointments for inpatient referrals:

a. Book appointment on the Radiology Information System

b. Liaise with the ward to arrange patient preparation and mode of transport

c. Access ADT to locate patient

d. Book porter on the Radiology Information System

General Telephone enquiries relating to patient requests to re-arrange or cancel appointments.

File referrals in date order once booking is complete.

Filing and housekeeping of all paper and electronic documentation.

Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff.

Ensure that all diagnostic targets are met.

Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).

Provide support and guidance to other team members in dealing with enquiries and offer non-clinical advice to patients, staff and GP surgeries. This may require tact and persuasive skills when resolving problems or difficulties when there is a need to overcome barriers to understanding.

Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.

Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.

Adhere to all aspects of Patient Access Policy.

Liaise with consultants, Specialist nurses, wards, secretaries and other departments in relation to radiology appointments.

The post holder will be responsible for undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets.

Book Radiology Pre OP appointments on PAS, TCI day case radiology patients Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.

Liaise with the Lead Radiographer and Appointment Supervisors to open and close computerised diary pages as per departmental requirements and Consultant/Sonographer/Radiographer availability.

Maintain effective track on patient referrals to ensure patient is imaged promptly.

Monitor data quality on RIS and PACS systems.

Monitor the copy to appointment session to ensure urgent patients are given appointments

Ensure appropriate follow up investigations are in place and rectify if not.

Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Attend appropriate training and education sessions at the request of manager.

Under the direction of the Radiology Appointment Supervisors work with co-ordinators/leads/managers to review working practices, ways of working and find solutions to problems.

The post holder will be responsible for undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

Arrange ambulances or transport for appointments if required.

To work in a flexible manner in accordance with the Trust Policy.

Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.

Any other duties required by Line Manager.

The post holder will be expected to cover the duties of other clerical staff in the Radiology department during times of sickness absence or annual leave.

ADMINISTRATIVE RESPONSIBILITIES

Responsible for accurate data entry on the Radiology Information System.

To ensure the accuracy of data quality in line with departmental policies and procedures (i.e. name, date of birth, address, postcode, GP and telephone number) are all current and correct.

Ensure all documentation associated with regulations are kept and stored appropriately.

TEACHING & TRAINING RESPONSBILITIES

Responsible for staff training new starters within the Appointments Team and act as a mentor throughout the process. Providing support to the appointments clerks in their day to day tasks.

Ensure each appointments clerk has been advised of their responsibilities before being held accountable. Each member of staff must be provided with thorough training and have completed signed competencies for work that is assigned to them.

Develop oneself within the job role to enhance performance and accept responsibility for achieving own development objectives.

Ensure all staff are aware of the Data Quality Policy and are kept up to date with data quality issues to establish and maintain standards.

Liaise with departmental manager to correct errors and agree corrective procedures if required e.g. retrain staff to reduce future recurrences.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

Provide advice to the appointments staff regarding exam preparation in line with departmental protocols.

Support appointments staff to deal confidentially and competently, as appropriate, with either distressed or aggressive patients/relatives.

Ensure all appointment staff maintain high data quality standards and are aware of the Data Quality Policy.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Honest

Qualifications

Essential

• NVQ3
• Educated to GCSE level

Desirable

• ECDL

Experience

Essential

• Experience in Radiology appointments
• Use of computer systems
• Awareness of government targets.
• Ability to communicate to staff/line managers and other departments.
• Experience in dealing with members of the public

Desirable

• Supervisory skills with knowledge of Trust HR policies
• Experience of Data collection, analysis and reporting

Skills

Essential

• Good organisational skills
• Ability to relate effectively and communicate clearly and professionally at all levels.
• Able to work within a team environment / operate as a team member.
• To be self-motivated.
• To show initiative.
• To be organised with a logical approach to work.
• To have standard keyboard skills.
• Can work well under pressure and remain calm in difficult situations
• Knowledge of PAS and RIS
• Good communication skills
• Flexible team worker

Desirable

• Knowledge of e mail systems
• Knowledge of medical terminology
• Pleasant telephone manner

Other

Essential

• Comply with departmental Policies and Procedures
• Be self-motivated and show initiative
• Professional manner
• Ability to produce high quality work and work to tight deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information please see the attached Job Description and Person Specification.

This post will be subject to a standard DBS (with barred list for Adults and Childrens disclosure).

Please note this vacancy may close early if a sufficient number of applications is reached.

Person Specification

Qualifications

Essential

• Has completed a recognised dispensing qualification
• NVQ level 2 Pharmacy services qualification

Experience

Essential

• Experience working in a Pharmacy environment with demonstrable understanding of procedures gained through additional role-based training up to NVQ level 3
• Experience of Working with computer systems

Desirable

• Experience in using CMM/EMIS Pharmacy Computer System(s)

Skills

Essential

• Good verbal and communication skills both face to face and using telephones
• Ability to talk to patients, staff and other senior health professionals
• Ability to work accurately and efficiently with good attention to detail
• Good administration skills including record-keeping
• Ability to concentrate for long periods of time and able work under pressure
• Hardworking with a determination to overcome obstacles and understand the importance and context of the role
• Self-motivated team player with the ability to motivate the team performance to achieve objectives
• Reliable and well organised with good time management skills

Other

Essential

• Ability to travel between hospital sites
• Present professional image/appearance
• Supportive of colleagues of all grades
• Ability to participate in the departmental rota for late and weekend working

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job Description and Person Specification attached.

Advertising Date: 2nd October 2026

Closing Date: 15th October 2026

Shortlisting Date: TBC

Proposed Interview date: TBC

Please note this vacancy may close early if a high number of applications is reached.

Person Specification

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma) RSCN/ RN(Child)/ RM
• Current NMC registration
• Evidence of contiual professional development

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Able to prioritise and co-ordinate own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team.
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code.
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional, and local NHS issues
• Experience of providing and receiving complex, sensitive information

Values

Essential

• We are kind
• We are open
• We are inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job Description and Person Specification attached.

Advertising Date: 1st October 2026

Closing Date: 14th October 2026

Shortlisting Date: 15th October 2026

Proposed Interview date: w/c 26th October 2026

Please note this vacancy may close early if a high number of applications is reached.

Person Specification

Qualifications

Essential

• Degree/Post graduate qualification in Dietetics
• Current HCPC registration
• Post graduate diploma/MSc or evidence of relevant post graduate courses in Paediatrics e.g. BDA Paediatric group modules, Diabetes
• Evidence of CPD

Desirable

• Fieldwork Educator/Clinical Educator Course

Values

Essential

• We are kind
• We are open
• We are inclusive

Knowledge and Experience

Essential

• Clinical paediatric experience to include Diabetes
• Working as part of a multi-professional team
• Membership/participant of BDA Specialist Interest Group
• Awareness of up to date NHS issues, Clinical Governance and its application within dietetics

Skills and abilities

Essential

• Excellent communication skills, and ability to share information
• Case conference experience
• Ability to work autonomously and with the MDT
• Time, prioritisation and self-management skills
• Ability to manage change in a flexible, diplomatic and positive manner
• Have a wide range of good clinical reasoning skills, assessment and treatment skills and able to problem solve and make decisions
• To demonstrate reflective practice
• Ability to demonstrate sensitivity and empathy in a variety of situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• A good standard of English and Mathematics to GCSE or equivalent RSA/OCR level III or equivalent knowledge and skills
• Advanced level of IT literacy and experience of using a range of IT applications - including Microsoft excel.

Desirable

• NVQ III in Business and Administration or equivalent knowledge

Experience and Knowledge

Essential

• Previous experience working in an administrative role

Desirable

• Medical Staffing knowledge - Rota management skills and experience

Skills and Ability

Essential

• Excellent organisational skills and the ability to prioritise work
• Ability to work under pressure and meet strict Trust deadlines

Desirable

• Experience of working with timesheets (additional pay)

Communication and interpersonal skills

Essential

• Excellent communication skills - Ability to work independently and part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications and Training

Essential

• GCSE grade 4 or equivalent in Maths and English or proven equivalent level of experience and knowledge within the same or similar role
• GPhC approved Level 2 qualification in Pharmacy Services or willingness to work towards

Knowledge

Essential

• Proven experience of working in a customer facing role, ideally within an NHS setting
• Ability to use automated / electronic systems
• Knowledge of pharmacy services
• Demonstrates willingness to undertake relevant training pertinent to role

Desirable

• Previous experience of working in a Hospital pharmacy dispensary department

Skills and Ability

Essential

• Prioritises workload
• Demonstrates a problem solving approach, i.e. discrepancies in stock levels, incomplete prescription details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• Registered Practitioner NMC or HCPC
• Has a mentorship qualification

Desirable

• Leadership qualification or working toward

Experience and Knowledge

Essential

• Has significant clinical theatre experience
• Mentors students and staff members
• Experience at a senior level
• Has a wide range of scrub and or anaesthetic experience within a Surgical Theatre speciality

Desirable

• Has experience of coordinating an emergency theatre/service

Skills and Ability

Essential

• Demonstrates problem solving activates
• Able to plan, organise and delegate
• Able to assess and manage risks within the operating theatre

Communication

Essential

• Ability to communicate, has evidence of managing difficult conversations
• Demonstrates interpersonal skills
• Able to facilitate situations and show influencing skills

Desirable

• Evidence of communication with a wide multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Education, Training and Qualifications CPD Requirements

Essential

• NMC/HCPC registered

Desirable

• Ability to evaluate own strengths and development needs

Experience & Knowledge

Desirable

• Demonstrable experience of theatres, especially ortho and trauma
• NVQ / or equivalent Assessor qualification
• Has an understanding of reflective practice and clinical supervision

Skills & Ability

Essential

• To be able to demonstrate problem solving skills

Desirable

• Has an understanding of Clinical Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital Burton

Belverdere Road

Burton On Trent

DE11 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Person Specification

Qualifications

Essential

• Good level of English at GCSE level
• Standard level of IT literacy

Experience

Essential

• Demonstrate administrative experience

Desirable

• Experience of working within a hospital setting
• Experience of patient administration systems i.e. Meditech, Lorenzo

Skills

Essential

• Work independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital Burton

Belvedere Road

Burton-on-Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What Youll Bring

• A confident, professional approach, with the ability to engage effectively with a wide range of people in a fastpaced, highprofile environment
• Strong communication skills, whether facetoface, over the phone, or in writing, with the ability to adapt your style to suit the situation
• Proven decisionmaking skills, with the ability to prioritise effectively when faced with competing demands
• Excellent organisational abilities, combined with clear, concise com

Person Specification

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
• Educated to at least GCSE level with 5 grade at C or above or equivalent experience
• European Computer Driving Licence (ECDL)

Knowledge and experience

Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous supervisory and staff management experience
• Knowledge of 18 week RTT and cancer targets
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System
• Experience of scheduling outpatient and inpatient appointments
• Experience of managing reception desks

Skills

Essential

• Standard keyboard skills
• Ability to train and motivate staff
• Ability to use own initiative when dealing with staff and patients issues
• Good organisational skills
• Ability to maintain a high level of discretion, diplomacy and tact at all times.
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further action is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

other

Essential

• Combination of sitting standing and walking throughout the day.
• Frequent interruptions throughout the day when dealing with patient and staff queries
• Ability to remain calm and work effectively in pressure situations
• Daily requirement to deal with distressed patients and staff
• Occasional requirement to deal with verbal aggression from patients and staff
• Use of VDU throughout the day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• As a receptionist you must greet patients, visitors, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold all clinics on a daily basis according to Patient Access Policy.
• Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.
• Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.
• Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.
• Give general advice to patients in relation to their appointments or re-direct to an appropriate department.
• Arrange ambulance transport for patients when required on the Patient Transport System (PTS).
• Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).
• Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.
• Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.
• Complete all EDMS CQUINN never letters in accordance with local Trust procedure.
• Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.
• Deal with telephone appointments and queries in a professional manner and accurately record messages.
• Comply with Trust and Departmental Policies and Procedures.
• The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.

TRAINING RESPONSBILITIES

• Attend I.T. training and keep abreast of updates as they occur.
• Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.
• Record all in-house reception training provided by Team Leader.
• To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
• To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• I.T./Computer skills qualification and/or equivalent experience

Desirable

• Customer Care qualification and /or equivalent experience

Knowledge & Experience

Essential

• Substantial clerical experience
• Experience of dealing with the public face to face

Desirable

• Experience of working in a busy environment
• Previous NHS experience working within outpatient clinics

Skills

Essential

• Good communication skills
• Ability to use initiative
• Ability to work well under pressure

Desirable

• Good organisational skills
• Knowledge of Data Quality and Information Governance

Other

Essential

• Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To establish, maintain and develop professional working relationships with colleagues.
• Follow all agreed Quality Assurance Mechanisms in operation and contribute generally to the establishment and development of a quality service.
• Adhering to policies and procedures including standing financial instructions and orders.
• Participate in the Trusts Development Review Appraisal process and, with line management, objectives and development plans. All staff are entitled to participate in the Review Process and, with their manager, are jointly responsible for the completion of agreed actions.
• The Trust is keen to ensure the health and safety of patients, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions.
• The Trust aims to be a place in which people can work and study free from discrimination. All staff, patients and visitors are required to comply with the Trusts Equal Opportunities Policy.
• To be aware of, and responsible to, the changing nature of the Trust and adopt a flexible and pro-active approach to work.
• To personally contribute to the health promotion strategies both internally and externally.
• All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
• Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
• Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
• Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
• Staff will be trained to a level appropriate to their responsibilities in this respect in line with the current KSF post outline and the ongoing PDR process.
• All employees have a personal contribution to reducing healthcare-associated infections (HCAIs). Staff must be compliant with all measures known to be effective in reducing HCAIs and be familiar with the Trusts Infection Control Policies. All staff are required to attend a mandatory training session on infection prevention and control and be updated according to their area of employment.
• Infection Prevention and Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA and Clostridium Difficile in accordance with the Hygiene Code - Code of Practice for the Prevention and Control of Healthcare Associated Infections (DH 2008)CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Adhere to relevant code of practice of professional body.
• Registered practitioners who are non-medical prescribers are accountable for their prescribing activities by ensuring they are aware of their Professional accountability and any restrictions or special considerations in their prescribing practice.
• Maintain and utilise advanced clinical skills to analyse and interpret history of illness, presenting symptoms and physical findings to enable diagnosis, planning and treatment of the patient.
• To implement nursing care as per care plan as discussed with the Team Leader and to make accurate observations of the physical, mental, social conditions of the patient and / or carer and report these back to the Team Leader.
• To implement care based on research and from any post registration course undertaken.
• To develop competency in wounds care.
• The administration of drugs should be undertaken in line with Trust Policies and Procedures and in following the NMC Guidelines for administration of Medicines Act 1992 and Misuse of Drugs Act 1991ADMINISTRATIVE RESPONSIBILITIES
• Ensure patient records are kept up to date and accurate and recording is done in line with Trust policies and proceduresTEACHING & TRAINING RESPONSIBILITIE
• To support the development of junior staff through clinical supervision and mentoring.
• To attend mandatory training, including Safeguarding training according to Trust and local policy.
• To demonstrate a commitment to personal continuing education.RESEARCH & AUDIT
• To participate in any research undertaken in the unit.
• To actively assist in the Departments Audit ProgrammeLINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• To act as preceptor /mentor to new members of staff, facilitating the achievement of their competencies throughout their preceptorship/orientation period in close collaboration with the ward manager and the nursing team
• To act as mentor to pre-registration nurses and other students/visitors to the ward ensuring that support and instruction is provided as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department
• Potential blood or body fluids exposure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

Essential

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience

Desirable

• Experience of working in the NHS or similar Health Care Setting

Skills

Essential

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

Essential

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk District General Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities to be gained over the period of the apprenticeship:

To set up methods of capturing the reference data required and ensuring that updates are received on a timely basis.

To introduce electronic mechanisms of cataloguing the information/updates that are received so there is an audit trail to support all changes made to the system.

To support/manage RA in the creating/issuing smartcards.

To work with staff both within and outside Informatics to ensure that system knowledge is maintained at a high standard.

To administer and build all documentation required to support user functions (including letters, forms, patient leaflets, etc).

Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.

Health & Safety all employees are required by Section 7 of the Health & Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.

ADMINISTRATIVE RESPONSIBILITIES

To document working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.

To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.

To record all required information and changes necessary on the appropriate system in a timely manner. Data groups to include: Clinics, Staff Groups, Locations, Clinic Sessions, Wards, Professional Carers, Local Specialty codes

Person Specification

Qualifications

Essential

• Educated to GCSE level (including Maths and English) and/or equivalent qualification and/or experience

Knowledge & Experience

Desirable

• Able to communicate with a range of people, in a way that is clear and understood.
• Demonstrate an ability to work as part of a teamwork to achieve a common goal.
• Can plan, organise, and effectively prioritise tasks to achieve the required objectives.
• Can effectively manage own time and activity to meet deadlines.
• Demonstrates an understanding of the NHS.

Skills

Desirable

• Good problem-solving skills
• Excellent co-ordination and time management skills
• Excellent communication and team working skills
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way

Other

Desirable

• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Academy Site, Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Lead and supervise the catering team on a day-to-day basis
• Allocate duties and organise rosters to ensure adequate cover
• Ensure food is prepared presented and served to a high standard
• Maintain excellent customer service for patients, staff and visitors.
• Ensure all Food Hygiene and allergen procedures are followed
• Monitor food schedules, cleaning schedules and relevant catering records.
• Support sock control ordering and storage of food and catering supplies
• Minimise food waste and help meaintain effective cost control
• Train, support and motivate catering teams
• Work closley with managers and departments to ensure efficeint Catering service
• Lead by example promiting Trust vallues and a supportative team enviroment.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Supervisory Experience
• Advanced Food Hygiene Level 4
• City & Guilds level 7061 and 2 or equivalent
• Basic computer skills
• HACCP Training
• ECDL or equivalent

Knowledge and Experience

Essential

• Working with quality systems and hygiene monitoring
• Large scale food production
• Team working
• Retail Experience

Desirable

• NHS Experience

Skills

Essential

• Ability to lead change
• Ability to work under pressure
• Provision of a patient/customer focussed service
• Principles of Risk Management
• Communication
• Ability to motivate a team

Other

Essential

• Professional and hygiene awareness/appearance
• Varied shifts working in hot humid environment
• Weekend and Bank Holiday Working
• Cross site cover
• Physically demanding role
• Varied deadlines and ad hoc pressures, concentration required when entering data
• Varied deadlines and ad hoc pressures
• Dealing with staff issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Employee Relations

To work with the wider ER team to ensure that all people aspects of absence management support are well managed and communicated.

Provide focused support to the monitoring of compliance with ER policy and process through data analysis and reporting

Provide advice and support to managers in developing attendance management strategies utilising workforce data to proactively monitor hotspots and target areas for improvement; supporting managers to implement relevant initiatives to achieve increased attendance levels so that local and national targets can be met.

Support the Senior ER advisor to identify trends from data to support proactive development of people practices

Provide supported and guided advice and support to managers at all stages of attendance management meetings

Advise/support on Conduct, Early Resolution, and Dignity at Work matters to an appropriate level determined by the Senior ER Advisor/ER Business Partner

With the Employee Relations Team, develop a positive approach to the management of employee relations, building strong working relationships with managers, clinicians, staff and their representatives.

Provide effective support and advice to managers and staff relating to HR queries seeking advice and guidance from the senior ER team as appropriate. This includes the application of Trust Policies and Procedures, NHS terms and conditions of employment and employment legislation

Assist the team in ensuring HR Policies comply with employment legislation & NHS Employers guidance

Continuously seek improvements to HR processes, procedures and administration. Identify opportunities for enhancements to the HR service provided or approaches to increase effectiveness and / or efficiency of the HR department in relation to the organisations goals. Implement improvements where agreed.

With support from a more senior member of the team, participate in the delivery of informal and formal training to managers to increase management capability.

Contribute to the design of training material for managers to support a better understanding of policy and terms and conditions.

To keep and maintain accurate records to demonstrate advice given.

To deputise for the Employee Relations Advisors as required and where appropriate with support

To work within a triage system to be a first point of contact to managers and staff in employment related issues, providing advice on how to deal with a range of issues, including the interpretation of terms and conditions, the implementation of policies, and general day to day line management advice

With guidance, engage with Staff Side and accredited representatives and contribute to a proactive and stable employee relations environment.

Provide, receive and process complex, sensitive and contentious information with support and guidance.

To support managers in hearings and appeals by providing advice, coordination, and presentation of reports

Provide informal individual coaching to managers on appropriate people management issues to develop confidence and competence in the management of people.

Support with the wider team the design and delivery of tailored Human Resource Management learning and development programmes on key topics.

Liaise with networks, external agencies, solicitors as required with support and guidance.

Person Specification

qualication

Essential

• CIPD level 3
• experience of working on human resources
• experience of working in Employee Relations
• experience of providing advice on HR matters
• experience of building relationships with staff side colleagues

Desirable

• working towards or willing towards level 5 CIPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pennine Care NHS FT

Address

Trust HQ

Ashton Under Lyne

OL6 7SR

United Kingdom

Employer's website

https://www.penninecare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

• With support from the engagement manager, using a range of engagement and communication tools to forward plan, deliver and support participation in meetings/events that enable stakeholders to progress key priorities.
• With oversight from the engagement manager, providing a secretariat service to networks. Having oversight of all team activities to provide prompts and outline drafts in relation to planning, delivery, follow up actions and note-taking, comms, resources, briefings, attendance and evaluation. For in-person events this will include confirming, understanding and arranging appropriate venue, logistical and hospitality needs and providing technical support.
• Capturing, recording and collating relevant information and good practice from stakeholders. Summarising information and identifying trends in a timely manner, and working with the engagement manager and Assistant Director to identify insights and themes for potential product and policy development.
• Ensuring that effective and timely communications are delivered to stakeholders and signposting to relevant resources. Supporting colleagues engagement activities by doing desk research to produce suitably detailed and accurate briefings.
• Maintaining records of contacts and activities to ensure details are accurate and up to date to effectively analyse and report on the teams work. Provide the team with relevant data, produce reports and evaluate impact.
• Leading the assessment of evaluation and impact, including collating feedback and supporting the adaption of the work to meet the needs of the commissioner and stakeholders.
• Acting as an initial contact for engagement related queries, offering advice, ensuring queries are dealt with in an appropriate and professional manner.
• Respond directly to straightforward enquiries and provide first draft responses to more complex questions.

Person Specification

Qualifications

Essential

• 1.Experience of using a variety of communication and engagement tools, to develop and support engaging communications and events.
• 2.Experience of using organisation and project management skills to proactively coordinate a range of meeting secretariat and logistical tasks, with tight deadlines. Managing conflicting priorities, to ensure follow up actions are communicated and deadlines are met.
• 3.Experience of stakeholder engagement, session facilitation and delivering presentations.
• 4.Experience of producing written briefings, reports and webpage content.
• 5.Experience of evaluating activity.
• 6.A high level of proficiency working with a range of digital programmes to support engagement and evaluation activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Employers

Address

2nd Floor, 18 Smith Square

Westminister

London

SW1P 3HZ

United Kingdom

Employer's website

https://www.nhsemployers.org (Opens in a new tab)