Job description

Job responsibilities

1. The post holder will undertake the following duties and responsibilities with minimal guidance.

2. The post holder will be responsible for ensuring that they meet all deadlines set by the Compliance Team Manager, Head of Service and Pensions Board.

3. The post holder will ensure on a daily basis that all of their work and time is logged and accounted within control logs that may be easily reported against and audited should the need arise.

4. The post holder will be responsible for providing management information in an accurate and timely manner to various parts of the business on a regular basis and on an ad-hoc basis should the need arise at the request of the business.

5. To undertake daily horizon sweeping and understand the impact of changes (draft and enacted) to NHS Pension Scheme regulations and over-riding pensions legislation.

6. The post holder must be able to undertake independent compliance reviews of all parts of NHS Pension Scheme administration for example (though not limited to) service delivery, payroll, technical and finance.

7. The post holder must be able to collate the outcome of independent compliance reviews into a compliance report for review by the compliance manager, which clearly sets out the outcome and findings of the reviews. Such reports should be issued in an accurate and timely manner.

8. The post holder must be able to make, collate and quantify recommendations for business improvement across all aspects of the compliance reviews.

9. The post holder must be able to correctly identify any areas, in which the business is none compliant, and collate and quantify those areas into time bound recommendations for rectification across all aspects of the compliance reviews.

10. To support compliance reviews the post holder will be faced with many different software packages. The post holder must be able to understand and interrogate, all varieties of different software used throughout NHS Pension Scheme administration.

11. Prior to undertaking an independent compliance review, the post holder, in relation to the specific topic and with minimal support must be able to independently: - Research and establish all the relevant pensions legislation, including all statutory guidance (e.g. The Pensions Regulators code of practices) to determine the over-riding statutory responsibilities, and Research and establish the relevant service level agreements to determine as to whether or not those agreements have been met, and Research and establish the process flow throughout administration to determine if the business has followed their established processes, and Research and establish the documentation attached to the subject matter to determine if the business has met both its statutory responsibilities and is compliant with NHS BSA writing guidelines, and Identify, understand and interrogate the relevant software.

12. In support of the Compliance Manager, the post holder will from time to time, deputise as necessary.

13. The post holder will attend both internal and, where necessary, external meetings with any external party, to facilitate and support ongoing independent compliance reviews.

14. The post holder will be responsible for their own objectives and in doing so will contribute towards meeting delivery of Compliance Team objectives through effective performance.

15. Work with peers to ensure delivery is seen as the overall team, not just the area of the individual.

16. To deliver a high level of personal productivity and accuracy over a range of objectives.

17. Is responsible for the training and mentoring of new and less experienced staff to ensure their performance is increased to allow them to achieve their performance goals.

18. Is a Public Sector Pension Scheme technical and administration expert and has knowledge of over-riding legislation.

19. To work autonomously to manage own workload and make decisions in own work area.

20. To contribute to service improvement through networking and building effective working relationships with colleagues and customers.

21. Demonstrates a commitment to develop flexible matrix working so that the broad base of skills and experience of all staff are utilised to maximum benefit for the individual, team and organisation.

22. Identifies personal training needs and works with Compliance Manager to establish personal objectives and contribute to their own ORO.

23. Will be required to work on any aspect of the Compliance objectives with minimal support to meet business priorities.

Person Specification

Qualifications

Essential

• oGCSE Grade C passes in a minimum of 5 subjects including English (or equivalent) and Maths plus equivalent work experience.

Desirable

• oDegree level or equivalent in Customer Service or Business Administration (or equivalent)
• oPensions Management Institute Diploma - Retirement Provision.

Personal Qualities, Knowledge and Skills

Essential

• Ability to understand documented complex technical guidance issued by Secretary of State, Government Actuary Department, HMRC, HMT, DWP and Department of Health
• Ability to undertake independent compliance reviews on all aspects of NHS Pension Scheme Administration.
• Able to deliver excellent customer service whilst meeting deadlines and targets.
• Able to communicate effectively at all levels and to a wide variety of audiences (colleagues, Scheme employers, Scheme members, Government Departments)
• Able to prioritise own workload and work on own initiative.
• Numeracy and analytical skills
• Strong time management and work prioritisation skills.
• Ability to identify implications of actions
• Attention to detail
• Public Sector Pensions Administration working practices
• Proven ability of undertaking compliance reviews in a Public Sector Pension Scheme
• Proven ability to interpret complex pension legislation and to in turn understand and quantify the impact on NHS Pension Scheme administration
• Knowledge and understanding of UK over-riding pensions legislation and statutory guidance
• In depth knowledge and understanding of the Pensions Regulators codes of practice applicable to public sector pension schemes

Desirable

• Awareness of Data Protection and Freedom of Information Issues.

Experience

Essential

• Significant experience in wide range of public sector pensions administration activity.
• Significant experience of working in a heavily regulated environment.
• Able to independently follow clear instructions to carry out complex and varied tasks and calculations

Desirable

• Experience of drafting reports.
• Experience of undertaking pensions compliance reviews.
• Experience of supporting and developing colleagues.
• Experience of interrogating a variety of pensions software packages.

Employer details

Employer name

NHS Business Services Authority

Address

Bickerstaff House, Bridge House, Stella House

Blackpool/Newcastle

FY1 3AH

United Kingdom

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a People Systems and Transformation Advisor, you will proactively support the implementation and optimisation of the Future NHS Workforce Solution (new HR system) across the NHSBSA. Collaborating effectively across multiple teams and stakeholders, you will deliver process redesign and transformation of our people processes and how we work to support our effective adoption of the Future NHS Workforce Solution and achievement of the NHSBSAs business priorities and strategic goals.

You will have a relevant background in either HR, Workforce or equivalent, combining a great mix of HR system experience, analytical curiosity and process redesign with a drive to add value through effective engagement and collaboration with stakeholders across the business. You will be proactive, commercially minded, solution and future focussed, able to proactively manage, own and deliver multiple competing priorities within a landscape of continual change.

You will champion the implementation of the Future NHS Workforce Solution, be a passionate advocate and enthusiast, energising others to engage with the opportunities provided by the adoption of this brand new HR system for both our organisation and the wider sector.

Working collaboratively within the People Team and alongside HR Shared Services, Payroll and wider business stakeholders, you will deliver efficient and effective work which adds value. You will challenge the status quo, supporting excellent service delivery and a consistently high performing people provision across the NHSBSA.

In this role you are accountable for:

Research, plan and implement a broad range of process improvement initiatives that harness the opportunities of the Future NHS Workforce Solution, communicating effectively to support business wide adoption and integration. Using an evidence and research based approach that ensures consistency and benefit realisation throughout.

Role model and positively advocate for the capability and functionality of the Future NHS Workforce Solution, driving colleague engagement through a range of initiatives within Directorates and the wider organisation in conjunction with Project, People and Communications teams.

Proactively engage with stakeholders across the business to translate the opportunities, functionality, capability and capacity of the NHS Future Workforce Solution to identify, design and drive transformation of our existing people processes. Simplifying and strengthening how we work in order to enhance efficiency, timeliness, quality and colleague experience. Working closely with Business Analysts to undertake current and future state process mapping, identifying key opportunities, dependencies and risks to effective service delivery.

Frequent development of new processes and ways of working to support effective adoption of the Future NHS Workforce Solution, ensuring all requirements, deliverables and constraints are identified and considered through a sound working knowledge as subject matter expert on a range of operational activities and systems.

Enable the effective, timely and proactive delivery of HR Advisory and People services to managers and colleagues across the NHSBSA through the implementation of effective HR practices and processes across the full remit of employee relations matters.

Develop and assure effective understanding and support the application of our HR policies across the full remit of the HR Operations portfolio. Identifying opportunities for maximising efficiency through process change enabled by the Future NHS Workforce Solution. Working closely with Senior HR Advisors on policy updates, supportive managers guidance and internal process documentation.

Owning project work that adds value and continual improvement to service delivery. Embracing change and taking accountability for accurate and timely delivery.

Prepare and present regular highlight reports defining projects progress, risks and solutions for discussion with operational teams and within overall Project Board.

Being an active member of the wider People Team, continually supporting team development to ensure a consistent value adding provision to leaders, managers and colleagues. Enabling colleagues across the People Team to grow as subject matter experts of the Future NHS Workforce Solutions functionality, capability and capacity.

Effectively and confidently use people data to provide insight and inform decision making across the full remit of HR Operations activity. Undertaking a proactive role to inform and influence project task and finish group and project meeting outputs and deliverables.

Designing and delivering training/updates/briefing sessions across the NHSBSA to build stakeholders confidence and capability in the usage of the Future NHS Workforce Solution and embedding changes to processes and policy effectively.

Continually develop professional knowledge and skills by keeping up to date with external trends and best practice across the HR landscape. Participating in the identification of related implications and required changes, cascading and sharing knowledge across the HR Operations Team.

Build active internal and external networks within the NHS and across the Early Adopter community to share best practice and support the development of innovative ideas and effective partnership working.

During onboarding to the Future NHS Workforce Solution, provide support to payroll activities including maintenance of related data and processes, ensuring records are accurately prepared, validated, and maintained. Supporting testing, issue resolution, and the transition to business as usual activities, where required.

Person Specification

Qualifications

Essential

• 19.Educated to degree level or equivalent qualification and experience.
• 20.CIPD Associate membership.

Personal Qualities, Knowledge and Skills

Essential

• 1.Ability to apply business policies, process and procedures to inform decision making and identify process improvements.
• 2.Strong communication skills to establish effective working relationships with managers, colleagues and external parties.
• 3.Excellent emotional intelligence, interpersonal skills and personal resilience.
• 4.Able to use initiative, multi task and prioritise a diverse workload, working to deadlines within a landscape of change.
• 5.Ability to work effectively with stakeholders, utilising excellent problem solving and influencing skills to develop innovative HR solutions to meet business need.
• 6.Competent IT skills.
• 7.Recognition of the importance of confidentiality and ability to deal with situations in a sensitive manner.
• 8.Good report writing and presentation skills with ability to design and deliver effective training interventions.
• 9.Strong team worker.
• 10.Analytical and detail conscious.
• 11.Evidence of ongoing Continuous Professional Development and its effective application within your role.

Desirable

• 12.Knowledge of Agenda for Change and 'Fit for the Future: 10 Year Health Plan for England'

Experience

Essential

• 13.Significant relevant experience in an HR, Workforce or equivalent customer focussed environment.
• 14.Demonstrable experience of advising on the effective application of organisational policies, processes, procedures and best practice.
• 15.Demonstrable experience of effectively utilising and championing HR information systems.
• 16.Experience of implementing process change and improvement initiatives within a relevant environment.

Desirable

• 17.Experience of working with NHS or public sector terms and conditions of service.
• 18.Experience of working effectively with Trade Unions.

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle

NE15 8NY

United Kingdom

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)