Job description

Job responsibilities

1. Job Description

The job description does not describe a comprehensive list of duties, rather a broader range of accountabilities and performance indicators. The role profile is subject to review and change.

1.1 Job Purpose

Work collaboratively together with the service user (male and female) and mental health professionals to navigate and coordinate services (both social and clinical interventions), connecting into community resources, building resilience and improving wellbeing. Work within a recovery and psychologically informed approach, taking a holistic view to support peoples recovery to live fulfilling lives. Ensure that services are tailored to individuals cultural and social needs.

1.2 Job Context

Mental Health Bristol will provide, on a continuing basis, practical advice and support to individuals to allow them to maintain a rich and meaningful life.

The aim is to deliver recovery and wellbeing opportunities for people with mental health and other support needs to achieve their hopes and ambitions.

The post is part of the Assessment and Recovery Team and involves working with and alongside multi organisations (Mental Health Bristol Partnership). The post holder will need to work collaboratively and in partnership with all these agencies as one team.

1.3 Organisation

Employer Relationship: Partnership and Recovery Development Manger

Clinical Supervisor: Specialist Recovery Practitioner (AWP)

Line Manager: A&R Team Manager (AWP)

Direct Reports: None

Professional relationship: Partnership and Recovery Development Managers

1.4 Job Accountabilities

Build trusting and collaborative relationship with the service user.

Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the support package. Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services.

Identify, assess, contribute, maintain, feedback and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Mental Health Bristol are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Have up-to-date safeguarding training and ensure that Safeguarding policies and procedures are fully adhered to and that a Think Family approach is embedded within working practice.

Enable delivery of the recovery plan and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate. Build trusting and collaborative relationship with the service user.

Work in a culturally sensitive way for all service users, tailoring service to meet their individual needs, challenging stigma and discrimination, advocating for person if appropriate, and ensuring up-to-date community knowledge. Work with a range of needs e.g. from young people to older people, LGBT service users, disabled people and with people with a range of backgrounds and ethnicity.

To provide specialist support to women and men using the service and advice and guidance to other team members regarding womens mental health issues

To provide specialist support and screening regarding domestic abuse/sexual violence and provide advice and guidance to the team on pathways into DVA and sexual violence services.

Participate actively in supervision and reflective practice. Proactively seek advice and support from colleagues and other agencies as relevant

Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives.

Contribute to project work, development initiatives and implementation of policies and procedures with guidance from Team Manager and Partnership and Recovery Development Managers.

Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with BMH policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.

Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork.

Work within rota system including evenings and weekend working as required.

Contribute to Recovery College delivery and promote college activities to Service Users, family, carers and enable access.

Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.

Work closely with carers, families and children as with service users carers if appropriate.

1.5 Performance measures

Contribution to a service that has high aspirations for service users and has a commitment to supporting recovery for everyone using the service.

Delivery of specified support work and case management to time and standard.

Delivery of up to date support plans that are realistic, client centred and outcome focused.

Ensuring safe service delivery, safeguarding service users, cares and families.

Positive outcomes for service users are achieved.

Full implementation of policies and procedures.

Contribution to the development of the service.

Collaboration and contribution to the effectiveness of the team.

Person Specification

Knowledge, skills and experience

Essential

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet.
• Proven knowledge of support needs of people with mental health needs.
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Knowledge and understanding of the particular needs of working with vulnerable women
• A minimum of two years significant experience working with people with mental health needs, or people with complex needs
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
• Proven experience of working with victims of domestic abuse and sexual violence
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Experience of working with a number of individuals with competing needs and priorities
• Commitment to diversity and equal opportunities at work
• Work with a Recovery focused approach
• Commitment to service user participation and involvement
• Commitment to continued personal development
• An understanding and commitment to meeting the needs of vulnerable women
• A current, full driving licence and access to appropriate motorised vehicular transport (such as a car, moped or motorbike).

Desirable

• A recognised qualification in a relevant field (for example DipSW, RMN, CPN)
• Psychologically informed practice
• Proven knowledge of welfare benefits
• Proven knowledge of the social care sector
• Knowledge of working with people with drug and alcohol, learning disabilities or complex needs
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience of delivering women only services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Missing Link

Address

Petherton Resource Centre

3 Petherton Road

Bristol

BS14 9BP

United Kingdom

Employer's website

https://missinglinkhousing.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Job Description

The job description does not describe a comprehensive list of duties, rather a broader range of accountabilities and performance indicators. The role profile is subject to review and change.

1.1 Job Purpose

Work collaboratively together with the service user (male and female) and mental health professionals to navigate and coordinate services (both social and clinical interventions), connecting into community resources, building resilience and improving wellbeing. Work within a recovery and psychologically informed approach, taking a holistic view to support peoples recovery to live fulfilling lives. Ensure that services are tailored to individuals cultural and social needs.

1.2 Job Context

Mental Health Bristol will provide, on a continuing basis, practical advice and support to individuals to allow them to maintain a rich and meaningful life.

The aim is to deliver recovery and wellbeing opportunities for people with mental health and other support needs to achieve their hopes and ambitions.

The post is part of the Assessment and Recovery Team and involves working with and alongside multi organisations (Mental Health Bristol Partnership). The post holder will need to work collaboratively and in partnership with all these agencies as one team.

1.3 Organisation

Employer Relationship: Partnership and Recovery Development Manger

Clinical Supervisor: Specialist Recovery Practitioner (AWP)

Line Manager: A&R Team Manager (AWP)

Direct Reports: None

Professional relationship: Partnership and Recovery Development Managers

1.4 Job Accountabilities

Build trusting and collaborative relationship with the service user.

Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

Co produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Case manage and co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in service users support in order to deliver the support package. Work closely with colleagues with the service and build strong partnership working with other agencies such as Health and Social Care, Voluntary and Community Service. Support/ facilitate service users to access services.

Identify, assess, contribute, maintain, feedback and manage risk to ensure risk is minimised. Work in a safe manner using a positive risk-taking approach, ensuring the health and safety policies of Mental Health Bristol are implemented and fully adhered to ensure all safeguarding issues are properly managed.

Have up-to-date safeguarding training and ensure that Safeguarding policies and procedures are fully adhered to and that a Think Family approach is embedded within working practice.

Enable delivery of the recovery plan and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate. Build trusting and collaborative relationship with the service user.

Work in a culturally sensitive way for all service users, tailoring service to meet their individual needs, challenging stigma and discrimination, advocating for person if appropriate, and ensuring up-to-date community knowledge. Work with a range of needs e.g. from young people to older people, LGBT service users, disabled people and with people with a range of backgrounds and ethnicity.

To provide specialist support to women and men using the service and advice and guidance to other team members regarding womens mental health issues

To provide specialist support and screening regarding domestic abuse/sexual violence and provide advice and guidance to the team on pathways into DVA and sexual violence services.

Participate actively in supervision and reflective practice. Proactively seek advice and support from colleagues and other agencies as relevant

Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives.

Contribute to project work, development initiatives and implementation of policies and procedures with guidance from Team Manager and Partnership and Recovery Development Managers.

Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with BMH policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.

Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork.

Work within rota system including evenings and weekend working as required.

Contribute to Recovery College delivery and promote college activities to Service Users, family, carers and enable access.

Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.

Work closely with carers, families and children as with service users carers if appropriate.

1.5 Performance measures

Contribution to a service that has high aspirations for service users and has a commitment to supporting recovery for everyone using the service.

Delivery of specified support work and case management to time and standard.

Delivery of up to date support plans that are realistic, client centred and outcome focused.

Ensuring safe service delivery, safeguarding service users, cares and families.

Positive outcomes for service users are achieved.

Full implementation of policies and procedures.

Contribution to the development of the service.

Collaboration and contribution to the effectiveness of the team.

Person Specification

Knowledge, skills and experience

Essential

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet.
• Proven knowledge of support needs of people with mental health needs.
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Knowledge and understanding of the particular needs of working with vulnerable women
• A minimum of two years significant experience working with people with mental health needs, or people with complex needs
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
• Proven experience of working with victims of domestic abuse and sexual violence
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Experience of working with a number of individuals with competing needs and priorities
• Commitment to diversity and equal opportunities at work
• Work with a Recovery focused approach
• Commitment to service user participation and involvement
• Commitment to continued personal development
• An understanding and commitment to meeting the needs of vulnerable women
• A current, full driving licence and access to appropriate motorised vehicular transport (such as a car, moped or motorbike).

Desirable

• A recognised qualification in a relevant field (for example DipSW, RMN, CPN)
• Psychologically informed practice
• Proven knowledge of welfare benefits
• Proven knowledge of the social care sector
• Knowledge of working with people with drug and alcohol, learning disabilities or complex needs
• Proven experience of mental health issues and/or services, either as a user, carer or supporter.
• Experience of delivering women only services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Missing Link

Address

Unit 2 Greenway Centre

Doncaster Road

Bristol

BS10 5PY

United Kingdom

Employer's website

https://missinglinkhousing.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To deliver mental health support and interventions to people in primary care. To work collaboratively with the client, GP, and other health and care professionals to ensure people with moderate-serious mental health needs are supported to connect to their community, to build resilience and to improve their wellbeing. To deliver support in a way that is tailored to the individuals cultural and social needs.

Support the development of the MINT including testing new ways of providing integrated care to service users.

Work as a core member of the MINT based in the locality hub alongside professionals from PCLS/Bristol Triage, Adult Social Care and AWP, and others to complete support conversations with clients referred into the MINT hub.

Work closely with colleagues and build strong partnership working with other agencies such as GPs, Health and Social Care, other Voluntary and Community Services and taking initiative to share learning, new ideas and trends.

To complete support conversations with the client. The support conversation is a simple intervention to assess what matters to a person with regard to their lie, support needs, goals, strengths, and desired outcomes whilst addressing their concerns. The conversation includes the Dialog tool that helps monitor outcomes. This tool can be revisited at any point but is essential at the start and completion of support.

Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions (MDD) within the MINT Hub

Identify, assess, contribute, maintain, provide feedback, and manage risk to ensure it is minimised. Work in a safe manner using a positive risk-taking approach, ensuring Health and Safety policies are implemented and fully observed, to ensure all safeguarding issues are responsibly managed.

Have up-to-date safeguarding training and ensure that safeguarding policies and procedures are fully adhered to and that a Think Family approach is embedded within working practice.

Work in a culturally sensitive way for all service users, challenging stigma, and discrimination, advocating for person if appropriate, and ensuring up-to-date community knowledge.

Work with a range of needs e.g., from young people to older people, LGBTQ+ service users, disabled people and with people with a range of backgrounds and ethnicity. If you are providing direct support tailoring services to meet an individuals needs.

To navigate the wider system which includes signposting or supporting the client to access support in relation to housing, debt advice, employment, family/relationship breakdown and domestic violence etc. Manage casework, documentation, and time effectively, ensuring up to date and clear record keeping in line with policies, making the best use of own supervision, reflective practice, training, and staff development.

Ensure up to date and clear record keeping in line with policies.

Co-ordinate support, referring and liaising effectively with all professionals, agencies and other parties involved in a service users support to deliver the support package.

Ensure the service is delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.

Build trusting and collaborative relationships with service users.

Carry out the role adhering to policies, procedures, values, code of conduct and current legislation using a recovery orientated, psychologically and trauma informed, equalities-based approach.

Enable individuals to make informed decisions about their mental wellbeing, maximising their independence and providing an advocacy role where appropriate.

Build trusting and collaborative relationship with the service user.

Deliver and participate actively in supervision, formulation, and reflective practice spaces. Proactively seek advice and support from colleagues, managers, and other agencies as relevant.

Promote and facilitate service user involvement and inclusion within the service and the community.

Contribute to project work, development initiatives and implementation of policies and procedures with guidance from the management team.

Provide feedback and data as requested to develop the service and effective joint working protocols with the MINT staff team.

Collaborate with other team members (internal and external) to meet targets and promote effective communication and teamwork.

Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery.

As the MINT develops there may be scope to provide support interventions for adults with mental health needs in their own communities which may include:-

coordinate and provide medium to high level mental health support, as well as navigation through mental health services.

provide appropriate, effective interventions and treatments to people with long term mental health needs enabling and assisting them to meet daily health, social care and wellbeing needs in line with personal recovery goals.

Build a trusting and collaborative relationship with the client; demonstrating hope and courage.

To support the client to utilise self-management tools to stay well e.g. Wellness Recovery Action Plan.

Person Specification

Experience

Essential

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
• Proven experience of working with surviviors of domestic violence
• Proven experience of carrying out needs and/or risk assessments and the support planning process
• Experience of working with a number of individuals with competing needs and priorities
• Proven experience of working with women / men and children who have survived domestic abuse
• Experience of co-producing short- and longer-term risk management, safety planning and support with survivors and their children experiencing Domestic Abuse

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Qualifications

Essential

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• IT skills including ability to produce various documents in Word, and use of email and internet.
• The ability to undertake effective casework management and support planning with evidence of a methodical and well organised approach to work
• Maintaining professional boundaries, show resilience and reliability under pressure

Desirable

• A recognised qualification in a relevant field (for example DipSW, RMN, CPN)
• Psychologically informed practice

Values

Essential

• A commitment to the Victims Code of Practice
• Commitment to diversity and equal opportunities at work
• Commitment to service user participation and involvement

Knowledge

Essential

• Proven knowledge of support needs of people with mental health needs.
• Proven knowledge of equal opportunities issues
• Proven knowledge of health and safety issues, especially those relevant to mental health
• Proven knowledge of safeguarding policies and procedures relating to adults and children and young people
• Demonstrable understanding of the diverse needs of survivors and children experiencing domestic violence

Desirable

• Proven knowledge of welfare benefits
• Proven knowledge of the social care sector
• Knowledge of working with people with drug and alcohol, learning disabilities or complex needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Missing Link

Address

2nd Floor, Embassy House

Queens Avenue

Bristol

BS8 1SB

United Kingdom

Employer's website

https://missinglinkhousing.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users. Build trusting and collaborative relationships with service users. Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach. Maintain regular contact with service users and provide practical support and assistance as appropriate. Contribute towards the co-production, implementation and review of recovery plans, crisis plans and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Person Specification

Experience

Essential

• Experience of working with vulnerable people either in a paid or voluntary capacity
• Experience of managing competing needs and priorities

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Second Step

Address

Brentry

Bristol

BS10 6NB

United Kingdom

Employer's website

https://www.second-step.co.uk/ (Opens in a new tab)