Job description

Job responsibilities

The post-holder will work in accordance with specific practice guidelines and protocols, assisting the practices clinical teams in the provision and delivery of prescribed programmes of patient care. Undertaking delegated duties mostly without direct supervision in the Surgery, ensuring continuity and a high standard of care to all patients.

The post-holder will develop good working relationships with:

• Patients
• GP, AP, nurses and other Surgery staff

Clinical Responsibilities:

• To undertake a variety of delegated duties that are within the guidelines and protocols set by the Surgery.
• To deliver a high standard of patient care as indicated in the care plan, reporting back as required.
• Participate in the care of patients with long term conditions.
• If competent, undertake reviews of patients with long term conditions e.g. diabetes, following Surgery guidelines and protocols, and reporting back to the senior nurse.
• Engage in health promotion activity, giving life style advice to patients and carers according to Surgery policies, procedures and guidelines.
• Undertake delegated nursing and rehabilitation procedures, for example:

• Phlebotomy
• INR testing
• Blood Pressure measurement
• Dressings
• Administer seasonal flu and other vaccinations and injections under PSDs.
• ECG recording
• Ear Syringing
• Diabetic Foot Checks

• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.
• Recording clear and contemporaneous consultation notes to agreed standards.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Surgery policies/guidelines, e.g. confidentiality, data protection, health and safety.
• Assisting in the assessment and surveillance of patients health and well-being.
• Chaperoning duties.
• Daily clearing and restocking of clinical rooms.
• Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations.
• To undertake any other duties commensurate with the post holders grade as agreed with the Nurse Manager or Surgery Manager.
• Contribute to service developments as requested.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Contributing to the summarising of patient records and Read-Coding patient data, contributing to the maximum Surgery performance under QOF.
• Attending training and events organised by the Surgery or other agencies, where appropriate.

Person Specification

Qualifications

Essential

• Care certificate / NVQ level 2 health and social care or equivalent.
• Evidence of ongoing professional development

Desirable

• NVQ level 3 or equivalent or working towards.

Other requirements

Essential

• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values
• Resilient and flexible to meet service needs

Experience

Essential

• Practical nursing skills e.g. phlebotomy, basic observations including temperature, pulse, respiration rate and blood pressure, IM injections.
• Experience of working with people with long term conditions or older people.
• An appreciation of the nature of GPs and General Practices

Desirable

• Ear Syringing
• Support to stop smoking
• Stitch and clip removal
• Basic dry dressing/wound care
• Spirometry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Southmead Health Centre

Ullswater Road

Southmead

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Langford Surgery

Pudding Pie Lane

Langford

Bristol

BS40 5EL

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Experience

Essential

• Experience in reception / customer service focused roles .

Desirable

• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Mendip Vale Medical Group

Coniston Surgery

The Parade

Coniston Road

Bristol

BS34 5TF

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)