Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Education/Qualification

Essential

• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C

Desirable

• Computer Literacy Course e.g. ECDL

Previous Experience, e.g. paid and unpaid relevant to the post

Essential

• Experience of working with patients and providing information regarding their appointments or treatment needs
• Experience of working as part of a multi-disciplinary team
• Experience of using full range of IT systems and patient data systems, experience of using Microsoft Office, including
• Customer Care experience

Desirable

• Experience of supervising staff
• Experience of records management
• Experience of scheduling patient appointments and / or admissions

Skills, Knowledge, Abilities

Essential

• Accurate data entry, typing and checking skills, ability to produce letters / reports using Word and Excel, excellent interpersonal skills
• Ability to communicate effectively with people at all levels, ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature, ability to plan, prioritise and delegate
• Manage and interpret data correctly to inform decision making
• Strong attention to details and excellent IT skills
• Ability to initiate and co-ordinate change to own working practices
• Thorough knowledge of healthcare administrative systems and processes

Desirable

• Knowledge of the Lilie system and contribution to service improvements
• Makes a positive contribution to effective multi-disciplinary team working
• Knowledge of medical terminology appropriate to specialism
• Knowledge of specialty specific patient pathways
• Understanding of the National Sexual Health Strategy
• Knowledge of NHS research systems and Research Governance

Aptitudes, Personal Characteristics, e.g. aptitude for figures, special demands of the post.

Essential

• Excellent Interpersonal skills and time management
• Ability to work in a non-judgemental manner
• Adhere to confidentiality and ability to use own initiative
• Motivated, enthusiastic and highly organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Right to Work in the UK:This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

Education, Qualifications and Training

Essential

• Diploma-level study or equivalent experience in a data, IT or related field

Desirable

• Qualification or training in audit, quality or healthcare systems

Experience

Essential

• Experience of data collection, analysis or reporting
• Experience using Microsoft Office (Excel, Word, Outlook)
• Experience in healthcare, pathology or laboratory environment

Desirable

• Experience supporting audits or quality activities

Skills, Abilities and Knowledge

Essential

• Ability to organise and prioritise workload
• Good communication and presentation skills
• Ability to work accurately with attention to detail
• Ability to follow policies, procedures and SOPs
• Able to recognise when to seek advice or escalate issues
• Able to work independently and as part of a team
• Able to maintain concentration over prolonged periods

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Experience

Essential

• Experience of working collaboratively with service users and their families/carers, including using goal-based care and routine outcome measures in practice.
• Experience of working collaboratively in a multi-disciplinary team and across agencies.
• Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems; including risk assessments.
• Experience of supervising others and developing positive supervisory relationships with healthcare professionals.
• Experience of safeguarding children and ensuring the safety of young people in partnership with other agencies as appropriate.
• Experience of delivering healthcare within an equalities and human rights framework.
• Experience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person.
• Experience in involving service users as active partners in the delivery and or design of services.
• Experience in delivering healthcare in partnership with other organisations.
• Experience of engagement in service development and quality improvement.

Desirable

• Experience of leading and managing multi-disciplinary teams.
• Experience in managing HR and recruitment processes including staff appraisals, performance and sickness management.
• Experience of providing professional teaching and training for other professionals working with children/young people families.
• Experience of managing complaints, incidents and financial payments.
• Experience of using data to improve services.

Qualifications

Essential

• A professional qualification at degree level or equivalent e.g. Psychological profession, Nursing, Social Work, Occupational Therapy, or equivalent.
• Additional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills.
• Professional registration/accreditation with a recognised body, e.g. NMC, HCPC, Social Work England, UKCP, BABCP
• Evidence of relevant CPD.

Desirable

• Additional specialist training and qualification to post graduate diploma level or equivalent in an evidence-based therapeutic approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Children & Family Health

Lescaze Offices, Shinners Bridge

Dartington

TOTNES

Devon

TQ9 6JD

United Kingdom

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

Skills & Abilities

Essential

• Evidence of ability to practice as a proficient expert Stroke practitioner
• Evidence of ability to maintain effective working relationships with colleagues, patients & relatives
• Excellent time management abilities
• Understanding of clinical governance and its requirements
• Evidence of an ability/ flexibility to lead team in absence of Ward Sister and/or Stroke Outreach Lead
• Demonstrate an understanding of confidentiality
• Evidence of critical appraisal skills

Knowledge & Experience

Essential

• Demonstrate experience in working with hyper acute and acute stroke / emergency medicine/ critical care within the UK.
• Understanding of professional nursing issues.
• In-depth knowledge of stroke and related ailments including the impact on psychological and mental and related mental health
• Experience/ interest in patients with a diagnosis/potential diagnosis of Stroke and other illnesses affecting patient cognition

Education, Qualification & Training

Essential

• Registered nurse at degree level
• Acute/ Stroke qualification/experience
• Evidence of CPD- ideally in relation to Stroke
• Teaching Qualification- Practice Assessor/Supervisor
• Leadership qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Qualifications

Essential

• Customer Care or acquired equivalent experience GCSE or equivalent
• Experience of using full range of IT systems including accurate data entry, typing and checking skills
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature

Skills, Knowledge, Abilities.

Essential

• Experience of using Microsoft Office, including Word and Excel
• Experience of working in a healthcare setting
• Customer Care experience
• Experience of handling patient/customer queries

Desirable

• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of working in a multidisciplinary team

Experience

Essential

• NHS Admin Experience
• Experience of arranging appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

• Understanding of patient priorities and performance targets related to appointments and waiting times
• Experience of handling complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire Hospital

Craven Road

Reading and Henley-on-Thames

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To support the Multiprofessional Practice Education Team (MPET) by providing comprehensive, high quality, accurate and timely administrative support; contributing towards the effectiveness and efficiency of multi professional education and providing learners of all clinical professionals (medical and non-medical) with a high-quality learning environment across the Trust.

To provide administrative support across all workstreams supported by the MPET.

To deal efficiently and effectively with email and telephone enquiries received by the MPE Team in a professional, efficient and timely manner, escalating queries where appropriate.

Monitor MPET inboxes, ensuring enquiries are recorded, prioritised and responded to or redirected appropriately.

Maintain, update and ensure the accuracy of MPET databases, electronic records and shared folders in line with Trust information governance requirements.

Support the administration of Study Leave processes, including collating applications and preparing documentation for Study Leave Panel meetings.

To issue and distribute agendas, take minutes / update actions logs and distribute meeting documents afterwards for meetings being chaired by the MPET.

Provide administrative support to meetings chaired by MPET, including preparing and distributing agendas and papers, taking accurate minutes, maintaining action logs and tracking progress, circulating documentation following meetings.

To maintain and update the MPET sections on the staff intranet, padlets and learner app to ensure that the information provided is accessible, accurate and up to date.

Support the coordination of learner and student feedback processes by issuing evaluation requests, collating responses and producing reports for review.

Administer training and education activity delivered by MPET (such as Practice Assessor / Educator training, care certificate, clinical skills, learner inductions). Managing bookings and attendance records, preparing course materials and registration documentation, issuing certificates, updating Electronic Staff Record (ESR) systems where required

Provide administration for meetings and event arrangements including venue hire, taking bookings, provision of equipment/resources, pre-event material, travel and parking arrangements. If appropriate you may be required to attend in person training events to provide administrative support.

To communicate in a clear, honest and respectful manner at all times.

To establish and maintain good relationships with internal and external colleagues to enhance the work of the team.

To contribute to the teams communication by co-ordinating and distributing information through various channels in an accurate and timely manner.

Ability to communicate in a clear, honest and respectful manner.

Ability to establish and maintain relationships

Ability to communicate and share information using various mediums e.g. emails, letters, verbally.

Maintaining own personal and professional development and taking part in annual appraisal, KSF process and one to one supervision.

Undertake mandatory and statutory as required by Trust policy.

The trust staff are responsible for protecting themselves and others against infection risks.

All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.

All staff undertaking patient care activities must attend infection control training and updates as required by the trust.

All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving)

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

To ensure that the trusts Health and Safety Policies are understood and observed and that procedures are followed.

To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.

To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.

To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

Person Specification

Qualifications & Training

Essential

• GCSEs in Maths and English (Grades A-C / 4-9) or equivalent including functional skills

Desirable

• NVQ Business Administration minimum level 2

Experience

Essential

• Experience of working in a busy administrative role.

Desirable

• Experience of working within an NHS organisation
• Experience in using Microsoft Teams

Skills & Knowledge

Essential

• Able to communicate effectively in written and verbal English Language
• Ability to plan and organise own work according to strict deadlines.
• Demonstrates strong IT skills. Confident in using Microsoft Excel, Teams and Word.
• Demonstrates ability to work flexibly as part of a team and using own initiative.
• Demonstrates excellent communication skills, ability to establish and maintain relationships.
• Ability to communicate and share information clearly and in a respectful manner using various mediums - e.g. emails, letters, verbally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Norfolk or Cambridgeshire

Units 7/8, Meadow Park, Meadow Lane

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Support the PSIM Team with administrative tasks as defined as the following:

o Processing emails received in PSIM, Lessons Team and Safety Events inbox

o Taking notes and following up on actions from all meetings attended

o Update the Datix incident records with progress shared via email or through meetings and notes.

o Draft communications such as letters and emails as per process

o Taking forward all aspects of shared learning

o Chase for information on incident reviews and safety actions

To maintain databases such as Learning Analysis, LRL and FLO database and ESLMS, as well as update Datix.

To report Patient Safety Incidents as instructed through required electronic systems and as per policy and procedure

To ensure that accurate information is available for various performance reports

To organise and minute or note take meetings as required

Involvement in projects and policy reviews for the Patient Safety Incident Management Team

To provide support and guidance to staff on Patient Safety Incident Management such as incident reporting

to proivide support and guidance to staff on embedding a culture of learning

Reviewing incident forms for data accuracy and to liaise with Operational staff when gathering further information as required.

Collating data for Freedom of Information requests

COMMUNICATION AND RELATIONSHIPS:

Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations.

Work with PSIM Team (Business Support Officers, Clinical Lead for Patient Safety and Family Liaison Officer and Patient Safety Leads) and Lessons Team to provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.

Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer.

High level of customer service to be adhered to at all times.

To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessons team.

To work closely within the team ensuring the PSIRF process is adhered to.

To liaise with operational staff when gathering further information for Datix forms to inform incident reporting.

To work closely within the Patient Safety Incident Management Team and Lessons Team ensuring the Patient Safety Incident Management process is adhered to.

ANALYTICAL AND JUDGEMENT:

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.

Oversight and monitoring of action plans arising from incidents and investigations.

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales.

Open incoming mail and deal efficiently with electronic mail messages, ensuring that urgent and priority items are highlighted for prompt action by an appropriate member of staff and that confidentiality of sensitive information is maintained.

Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met.

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met

Oversight and monitoring of action plans arising from Patient Safety Incident Managements, critical incident investigations or care record reviews

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales

Open incoming mail and deal efficiently with electronic mail messages, ensuring that urgent and priority items are highlighted for prompt action by an appropriate member of staff and that confidentiality of sensitive information is maintained

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

PLANNING AND ORGANISATION:

Manage own diary and advise of availability of senior leads in the team.

Provide administrative duties for the Duty of Candour processes.

Administer the production of agendas, co-ordination and photocopying of papers for meetings, ensuring that key documents are available within any defined timescales.

Attend meetings as necessary, taking accurate, concise minutes/notes. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate.

Arrange meetings, training and conferences, co-ordinating venues and/or catering requirements as required.

Information resources

Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system.Prepare high quality presentation materials, including PowerPoint when required.

Provide efficient word processing and preparation of letters, reports and other documents as required, ensuring consistency with the agreed format.

Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information.

Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems.

Maintain databases for all Learning Response Leads and Family Liaison Officers

Regular use of variety of IT packages to create reports.

Order required office equipment using EPROC/ Office Depot.

To support management of information using the Lessons and Management System

To review, follow up and submit action plans.

Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information requests.

To review incident reports to support the process for ensuring there is involvement of patients and relatives, escalating concerns as necessary.

Person Specification

Education and qualifications

Essential

• GCSE Mathematics & English minimum grade C or equivalent
• IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
• NVQ in relevant field or equivalent

Desirable

• Evidence of further education

Knowledge

Essential

• Good communication and interpersonal skills both face to face and over the phone.
• Excellent computer knowledge/skills i.e. Microsoft Office Software particularly Excel, Word and PowerPoint and database management
• Ability to work under pressure and to balance workload between competing demands and meet office demands
• Ability to demonstrate office procedures and practice to new/temporary staff and supervise their work practice to new/temporary staff and supervise their work
• Good oral communication skills based on fluency on the English Language

Skills/Experience

Essential

• Minimum of 2 years office experience
• Flexible approach to managing a range of related but non routine duties.
• Confident to communicate to staff at all levels
• Able to motivate self and others
• Reliable and conscientious
• Able to use own initiative.
• Experience of time management and prioritising work as required.

Desirable

• Previous experience of working within the NHS

Personal Qualities

Essential

• Positive: optimistic; noticing and appreciating good work; and aiming to improve services and customer experience
• Welcoming: friendly, responsive, courteous and on time
• Respectful: respecting others and not judging; respecting people's dignity and privacy
• Involving: listening and communicating clearly; able and willing to involve, and work together

Additional Qualities

Essential

• Ability to travel independently across sites as required
• Fitness Analysis as appropriate

Desirable

• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lodge, Runwell Chase,

Wickford

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To maintain and manage databases and records of incidents

To provide the Head of Incident Management with accurate information for various performance reports and reports for the Executive Team.

Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information, CQC and other external requests.

Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations

To provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.

Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer, ensuring a high level of customer service to be adhered to at all times.

To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessosn team.

To provide support to the Head of Patient Safety Incident Management in ensuring the Trusts assurance processes are upheld. This includes communication with the Senior Management team.

ANALYTICAL AND JUDGEMENT:

Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.

Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales.

Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met.

Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.

PLANNING AND ORGANISATION:

Oversee the administration of meetings as required including the production of agenda and co-ordination of papers, ensuring that key documents are available within any defined timescales.

Take accurate, concise minutes/notes at meetings, as required. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate.

Participation and involvement in Projects and Task and Finish Groups as part of the patient safety agenda.

information resources

Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system. Prepare high quality presentation materials, including PowerPoint when required.

Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information.

Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems.

Regular use of variety of IT packages to create reports.

To support management of information using the Lessons and Management Systems

Person Specification

Education/Qualification

Essential

• Degree level qualification or relevant education/experience

Knowledge

Essential

• Knowledge of incident reporting systems
• Knowledge of confidentiality and GDP regulations

Desirable

• Knowledge of NHS Patient Safety Incident Response Framework
• Knowledge and understanding of Duty of Candour

Skills and Experience

Essential

• Excellent IT skills with knowledge of a range of software programmes.
• Experience in database management.
• Excellent communication skills, both written and oral.
• Experience of working with different levels of clinicians/managers.
• Experience with working in a high pressure multi-functional/flexible team environment

Desirable

• Experience of developing and implementing systems and processes.

Personal Qualities

Essential

• Shares the Trust's Beliefs and models this in their attitude and behaviour: Ensures that the organisational We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate'
• Demonstrates a positive attitude towards Mental Health.
• Demonstrate an understanding of the practices of Just, Caring and Learning Culture in the delivery of this role.

Desirable

• Demonstrates a positive attitude to learning and developing.

Additional qualities

Essential

• Fitness Analysis as appropriate
• Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Desirable

• Current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lodge

Wickford

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide administrative and secretarial support to the Patient Safety Incident Management Team including the accurate recording of information on the Trusts incident reporting system (Datx).

Take responsibility for requesting medical records for investigations and inquests.

Take responsibility for preparing case files and photocopying of records and reports for investigations and Inquests.

Arrange interviews with staff involved in patient safety incidents on behalf of the Head of Patient Safety Incident Management for externally led investigations.

Attend any interviews with staff, taking notes as required.

Assist in collating, maintaining and producing statistical information and activity reports as appropriate.

Assist the team in providing information and communicating with HM Coroners Office, Care Quality Commission, Commissioners, Police etc.

Assist in the organisation and co-ordination of Patient Safety Incident Case Conferences for internal and external partners.

Deal with telephone enquiries in a courteous and proficient manner and promptly escalate any potential problems or issues that may delay the review process.

Respond to all electronic mail messages promptly in accordance with good practice.

Prioritise own workload considering timescales that need to be adhered to in the production of the patient safety review/investigation reports.

Assist in a range of work procedures and practice in order to maintain up to date filing systems and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory timescales.

Person Specification

Education/Qualifications

Essential

• Good standard of education to GCSE or equivalent
• RSA II/III or equivalent from another recognised body

Desirable

• NVQ 3 or equivalent experience

Knowledge

Essential

• Knowledge of a broad range of administrative procedures and software packages.
• Administrative experience within an office environment
• Awareness of information governance, data security and a clear understanding of confidentiality
• Able to converse in a positive manner with service users, carers/families and senior health professionals under emotional circumstances
• Able to plan, prioritise and organise a number of activities, including the ability to continually reprioritise to meet tight, conflicting deadlines
• Able to work effectively and accurately with minimal supervision, under pressure and meeting deadlines
• Work alone effectively or as part of a team
• Able to create records and filing systems as well as database management using an electronic system
• Able to collate, analyse, interpret and assess information and its implications
• Excellent interpersonal and communication skills, both written and oral based on the English language
• Literate in IT/Computer Skills
• Professional approach which instils confidence and credibility
• Ability to communicate effectively with all levels of staff across the Trust, as well as service users, external stakeholders/agencies

Personal Qualities

Essential

• Ensures that the organisational values We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate
• Credibility and enthusiasm for patient safety Values, diversity, inclusion and difference; operating with integrity and openness
• Fitness Analysis as appropriate
• Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Desirable

• Current driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lodge

Wickford

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To adhere to the attached job description specification and follow are work schedules and instructions

Person Specification

Locaility

Essential

• be within a reasonable travelling distance

Desirable

• drivers license

Experience

Essential

• working visa and residency within the UK and live local to the area
• previous experience

Desirable

• knowledge on the roll being advertised
• good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

Thurrock/Wickford

Essex

SS11 7XX

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Detailed job description and main responsibilities

For further information about this role please see Job Description document attached.

If you have any further queries, please do not hesitate to contact us.

Person Specification

Training & Qualifications

Essential

• Literacy level 1 or equivalent (GCSE D-G, 3-6).
• Numeracy level 1 or equivalent (GCSE D-G, 3-6).
• The Care Certificate

Desirable

• NVQ level 2/3 or equivalent or above in Health or Health and Social Care or working towards an award
• ESOL level 2 or equivalent (if English not first language)

Experience & Knowledge

Essential

• Experience in a public facing/customer care role or environment
• A minimum of 12 months care experience

Desirable

• Previous experience in a Health/Health and Social Care role
• Previous NHS experience / Understanding of NHS/Social care systems

Skills & Ability

Essential

• Good written and verbal communication in the English language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke

Aldermaston Road

Basingstoke

RG24 9NA

United Kingdom

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Detailed job description and main responsibilities

For further information about this role please see Job Description document attached.

If you have any further queries, please do not hesitate to contact us.

Person Specification

Training & Qualifications

Essential

• Literacy level 1 or equivalent (GCSE D-G, 3-6)
• Numeracy level 1 or equivalent (GCSE D-G, 3-6)
• The Care Certificate

Desirable

• NVQ level 2/3 or equivalent or above in Health or Health and Social Care or working towards an award
• ESOL level 2 or equivalent (if English not first language)

Experience & Knowledge

Essential

• Experience in a public facing/customer care role or environment
• A minimum of 12 months care experience

Desirable

• Previous experience in a Health/Health and Social Care role
• Previous NHS experience / Understanding of NHS/Social care systems

Skills & Ability

Essential

• Good written and verbal communication in the English language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Winchester/Andover

Winchester/Andover

SO22 5DG

United Kingdom

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

lease take a look at the job description and person specification for the job overview and main duties of the job

Driving Licence is required . Work Vehicles are Manual only

Please contact

Joe Marvell or Craig Sheridan

Person Specification

Education

Essential

• City and guilds Technical Level 3

Education

Essential

• Recognised Trade Apprenticeship in electrical discipline

Experience

Essential

• Specialist experience and professional knowledge to degree level obtained through technical courses and experience Knowledge of Electrical safety Code for LV systems Working knowledge of HTM 06-02 - Low Voltage systems Knowledge

personal Qualities

Essential

• Must have good written and oral communication skills. Performance focused - to operate within agreed performance standards Must have excellent interpersonal and customer skills. Must be enthusiastic, reliable, motivated & have excellent organisation skills. Must have a degree of initiative to prioritise and organise daily duties.

Additional Requirements

Essential

• Holder of a current full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

Clough road

16/17 Clough road

Colchester

CO4 9QS

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will provide general office administration to the multi-disciplinary team. You will also be required to handle incoming and outgoing telephone calls to consultants, doctors and clinical staff in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Person Specification

Education/Qualifications

Essential

• Computer literate with proven Microsoft Office skills
• Keyboard skills

Desirable

• English GCSE or equivalent

Knowledge and Understanding

Essential

• Demonstrates an understanding of confidentiality issues
• An understanding of the roles of multi-professional team members
• Understanding of health and safety issues

Skills/Experience

Essential

• Good interpersonal skills
• Ability to communicate clearly
• Good oral communication skills based on fluency of the English language
• Good literacy and numeracy skills
• Punctuality
• Demonstrates an eye for detail

Other Qualities

Essential

• Flexible and adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

Rochford Hospital

Union Lane

Rochford

SS4 1RB

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

COMMUNICATION AND WORKING RELATIONSHIPS:

To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe)

Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair.

To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible.

To accept and respect service users personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual.

To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.

To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics.

To be trauma-informed, and be an ambassador for trauma informed care

CARING RESPONSIBLITIES:

To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these.

To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.

To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships.

To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role.

To facilitate the individual to move through and beyond community services.

To model/mentor a recovery process and demonstrate coping skills, using own experience.

To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams.

To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate.

To work with their allocated service users as they. navigate inpatient services to assist recovery.

To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible.

To assist the service user to understand their rights and choices within the services in which they participate.

To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible.

To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers.

To promote opportunities for peer support and Lived experience in other areas of inpatient services.

To be an ambassador for lived experience across inpatient services.

RISK MANAGEMENT:

To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery.

To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity.

To report any untoward incidents or unusual occurrences to management immediately.

Infection Control to be responsible for the prevention and control of infection.

STRATEGIC AND OPERATIONAL RESPONSIBILITIES:

To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice.

To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management.

To plan, manage and prioritise own workload.

To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure.

To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support.

To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS.

To attend peer professional development forums.

To read and understand the statutory requirements of the Mental Health Act 1983.

To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience

With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives.

ADMINISTRATION AND INFORMATION SYSTEMS:

To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act.

To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUTs information governance policy, information-sharing protocols and client confidentiality agreements.

Use of trust computers, mobile phones and other trust software.

Person Specification

Education/ Qualifications

Essential

• The ability to follow procedure and develop a culture of safe practice

Desirable

• Peer Support certification

Knowledge

Essential

• Experience of working alongside mental health professionals.

Desirable

• Knowledge of Mental Health Act 1983

Skills/ Experience

Essential

• Personal lived experience of managing or living with complex mental health issues

Desirable

• Experience of working with volunteers, 3rd sector organisations and/or community and social enterprise organisations
• Ability to provide calm, consistent support to those experiencing a mental health crisis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

Grangewater Ward - Basildon Mental Heath Unit

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Monitor and analyse data quality performance using internal reports, SLAM data, NHS Data Quality Metrics, dashboards, and local validation tools to identify trends, risks, and opportunities for improvement.
• Investigate complex data quality issues, providing specialist advice and recommendations to support timely and sustainable corrective actions.
• Develop, implement, and maintain data quality monitoring and validation processes to improve the accuracy, completeness, and timeliness of patient activity data.
• Lead the governance, audit and sign-off of Robotic Process Automation (RPA) solutions, investigating discrepancies, investigating failed coding outcomes, and supporting the ongoing development of automation logic for outpatient procedure coding.
• Support the review, validation, and sign-off of new appointment types within iCLIP and associated systems, ensuring appropriate assignment of main specialty, treatment function, tariff classifications, and activity recording.
• Contribute to pathway redesign programmes and service improvement projects, including the implementation of national Coding and Counting changes, ensuring successful delivery and post-implementation monitoring.
• Support the development, review, and implementation of Data Quality Policies, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and workflow documentation.
• Review and continuously improve existing data collection, validation, and correction processes, implementing value-added changes that enhance efficiency, data quality, and governance.
• Lead specialist validation initiatives to identify lost, under-reported, or inaccurate income opportunities across Admitted Patient Care (APC), Outpatients (OP), Emergency Care (EC), and other activity streams.
• Work closely with Income Recovery Coordinators, operational teams, and clinical services to improve documentation standards, data capture processes, and income recovery outcomes.
• Undertake complex validation reviews, data audits, and investigations to ensure the integrity of patient activity and financial reporting.
• Ensure all data corrections and amendments comply with NHS Data Standards, national guidance, information governance requirements, and local policies.
• Collaborate with Finance, Contracting, Clinical Coding, Informatics, Patient Administration, and Operational teams to support the accurate recording, submission, and reimbursement of clinical activity.
• Support the recovery of commissioner income by proactively identifying emerging data quality issues, assessing financial impact, and implementing preventative controls to address issues at source.
• Review and monitor monthly SLAM outputs to identify opportunities for service improvement, income optimisation, and risk mitigation, providing financial impact assessments where required.
• Maintain expert knowledge of NHS data standards, payment mechanisms, commissioning requirements, and Points of Delivery (POD) classifications to provide specialist advice across the organisation.
• Promote a culture of continuous improvement, inclusivity, and collaboration, championing Equality, Diversity and Inclusion (EDI) principles and supporting team development initiatives.

*** Applicants wishing to apply on a secondment basis are asked to obtain agreement in principle from their line manager regarding release before submitting an application.***

Person Specification

Essential and Desirable

Essential

• Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
• Evidence of continuous self development
• Strong analytical skills with ability to interpret complex information
• Experience working within NHS information, data quality, finance or performance
• Experience of analysing healthcare datasets and understanding if data processes

Desirable

• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
• Experience of investigating and resolving data quality issues.
• Experience in service developments and pathways redesigns
• Line managing experience for at least 2 years including performance management
• Ability to identify risks, trends and improvement opportunities
• Experience in producing summary findings reports, data reports, dashboards and presentations
• Strong communication and influencing skills
• Ability to manage competing priorities and deadlines
• EDI champion
• Knowledge or HRG, RTT, DQ Matrix KPIs & rules

Essential and Desirable

Essential

• Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
• Evidence of continuous self development
• Strong analytical skills with ability to interpret complex information
• Knowledge of Cerner Millennium / Oracle Health workflows
• Understanding of NHS data quality principles

Desirable

• Experience working within NHS information, data quality, finance or performance environments. oExperience of analysing healthcare datasets and understanding if data processes
• Understanding of NHS patient activity, HRG, RTT, DQ Matrix KPIs
• Experience in service developments and pathways redesigns
• Line management experience for at least 2 years including performance management
• Ability to identify risks, trends and improvement opportunities
• Experience in producing summary findings reports, data reports, dashboards and presentations
• Ability to manage competing priorities and deadlines
• EDI champion

Esential and desirable

Essential

• Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.

Desirable

• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St Georges Hospital

Perimeter Road

Tooting Broadway

SW17 0QT

United Kingdom

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To demonstrate appropriate communication strategies when supporting patients, carers and colleagues where barriers may be present, including language differences, the use of interpreters, environmental noise or limited privacy.
• To carry out safe manual handling of patients and equipment following appropriate training, while applying organisational policies and procedures to minimise risk during patient-related activities.
• To carry out practical therapeutic techniques such as patient transfers, passive joint movements and splint fabrication, ensuring interventions are undertaken safely and within the required level of competence.
• To oversee the appropriate use and availability of Occupational Therapy equipment, including providing instruction, training and supervision to colleagues to promote safe and effective equipment use.
• To contribute to the education and development of staff and students through supervision, delegated activities, clinical teaching, tutorials and participation in relevant departmental learning opportunities.
• To support effective service delivery through discharge planning, quality assurance activities, data collection, audit participation, continuing professional development, performance review and adherence to health and safety requirements.

Person Specification

Qualifications

Essential

• Current HCPC registration as an Occupational Therapist.
• Diploma or Degree in Occupational Therapy.
• Previous NHS Occupational Therapy experience.
• Experience in Medicine and Trauma & Orthopaedics (T&O).
• Commitment to continuing professional development; access to a car desirable for community work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Professionals Limited

Address

Buckinghamshire Healthcare NhS Trust,

Stoke Mandeville Hospital,

Mandeville Road,

AYLESBURY,

Buckinghamshire,

HP21 8AL

United Kingdom

Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Leadership and coordination of support workers

• Provide visible, day-to-day leadership and support for Health Care Support Workers within the service.
• Coordinate the allocation of Health Care Support Worker priorities agreed with the Nurse Manager and Head of Service.
• Ensure support workers understand their responsibilities, work within their competence and know how to seek help or escalate concerns.

Quality, safety and clinical governance

• Promote safe and effective practice by Health Care Support Workers, including adherence to care plans, infection prevention and control, moving and handling and documentation standards.
• Ensure Health Care Support Workers use the hospice incident reporting system appropriately and support them to document, follow up and learn from incidents, near misses, complaints and compliments.
• Lead or support local audits and quality improvement activities relevant to Health Care Support Worker practice and the fundamental aspects of care.

Staff supervision, development and wellbeing

• Line manage Health Care Support Workers, providing clear expectations, regular feedback and supportive day-to-day guidance.
• Deliver monthly one-to-one meetings for all direct reports, using the hospice one-to-one framework to review performance, behaviour, wellbeing and development needs.
• Complete return-to-work meetings following sickness absence in line with hospice policy, ensuring supportive but firm management of attendance and escalation where patterns cause concern.
• Address performance or conduct issues at an early stage, having timely conversations, documenting concerns and escalating to the Head of Service and HR where formal processes are required.
• Ensure Health Care Support Workers complete mandatory training, the Care Certificate (where applicable) and role-specific competencies within required timescales, maintaining accurate records of compliance.
• Support HCSW wellbeing, recognising the emotional impact of the work and encouraging use of supervision, reflection and available support services.
• Contribute to the development and progression of Health Care Support Workers, identifying staff with potential for additional responsibility or future roles and supporting their growth.

Staffing, rota oversight and deployment

• Work with the Head of Service, Nurse Manager and the Administration team to ensure safe deployment of Health Care Support Workers within the agreed rota and workforce plan.
• Provide clear information on HCSW staffing requirements, skill mix and competency needs to inform rota planning.
• Respond to short-term HCSW staffing issues on the day, reallocating staff in line with agreed principles, and escalating gaps or concerns to the Head of Service and Nurse Manager.
• Patient, family and carer experience
• Promote a culture of kindness, respect and good communication in all HCSW interactions with patients, families and carers.
• Encourage Health Care Support Workers to involve patients in decisions about their daily care, and to feed back any concerns, preferences or changes in condition.
• Gather feedback related to HCSW-delivered care and share themes with the Nurse Manager and Head of Service.

Teamwork and culture

• Help foster a supportive, inclusive and learning culture for Health Care Support Workers and the wider team.
• Act as a role model for hospice values and professional behaviours.
• Work collaboratively with the Nurse Manager and Clinical Practice Lead to ensure joined up leadership across nursing and care staff.

Person Specification

Personal Qualities

Essential

• Compassionate, patient and respectful, with a strong commitment to person centred care.
• Approachable and supportive, with the ability to encourage and motivate others.
• Inclusive and fair, with a commitment to equity, diversity and inclusion.
• Reliable and trustworthy, with high levels of integrity and professionalism.
• Resilient and adaptable, able to respond positively to change

Desirable

• A full UK driving licence and access to a vehicle for work purposes (essential for Hospice at Home).
• Fluency in community languages such as Urdu, Punjabi, Polish, Slovak, Romanian, and Arabic is highly desirable. It enables compassionate, effective communication with patients and families from diverse backgrounds, helping to build trust and deliver culturally sensitive care. This directly supports our Living Lifes Wishes Strategy and our commitment to inclusive, high-quality care at Rotherham Hospice

Experience & Qualifications

Essential

• Current registration with the NMC as a Registered Nurse (Adult) with no restrictions on practice.
• Substantial post-registration experience in a relevant setting (for example palliative care, oncology, acute medicine, community nursing, hospice care).
• Experience of coordinating shifts or leading a nursing team in a clinical environment
• Experience of working within a clinical governance framework, including use of incident reporting systems and participation in audit or quality improvement.
• Evidence of ongoing professional development relevant to the role.

Desirable

• Experience of working in specialist palliative and end of life care.
• Experience in both inpatient and community settings (for example if applying to Hospice at Home).
• Leadership or management training / qualification, or equivalent experience.

Skills and Abilities

Essential

• Strong caring and interpersonal skills, with the ability to build rapport with patients, families and staff.
• Ability to organise and coordinate the work of Health Care Support Workers on a shift, prioritising tasks and responding to changing needs.
• Understanding of safe working practices in areas such as moving and handling, infection prevention and control and basic observations.
• Good communication skills, including the ability to give feedback and support to colleagues.
• Basic IT skills, including use of electronic records and email.

Desirable

• Skills in mentoring or supporting new staff or learners.
• Confidence in participating in, or helping to run, small training sessions or huddles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Rotherham Hospice

Address

Broom Road

Rotherham

South Yorkshire

S60 2SW

United Kingdom

Employer's website

https://www.rotherhamhospice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description attached within the advert. For more information please contact Lisa Daly on the email provided.

Person Specification

Knowledge and skills

Essential

• Computer skills for using pharmacy computer systems and Microsoft office software.
• Up to date knowledge of Health and Safety at Work

Experience

Essential

• Experience of successfully delivering technical pharmacy services as an assistant in a hospital or community setting.

Desirable

• Experience of successfully delivering technical pharmacy services as a Senior/Lead pharmacy assistant in a hospital or community setting.
• Experience of receiving and issuing pharmaceutical products.
• Experience of leading a team and facilitating service delivery.
• Experience of managing of staff including workload and personnel issues.

Qualifications

Essential

• GCSE grade A to C in English, Maths and Science
• NVQ level 2 in pharmacy

Desirable

• Supervisory/team leadership course

Personal qualities

Essential

• Able to train, lead and motivate a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

**Please see attached Job Description and Person Specification for full details and main responsibilities of the role**

Person Specification

EXPERIENCE

Essential

• Experience of working in an office environment
• Arranging meetings and taking minutes
• Extensive knowledge of office procedures
• Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel

Desirable

• Audio Typing experience
• Experience of working within the NHS or related healthcare experience
• Experience of dealing with members of the public
• Awareness of Recovery Model
• Awareness of children/vulnerable adults guidelines

QUALIFICATIONS

Essential

• Typing/WP RSAIII or equivalent or demonstrable experience

Desirable

• ECDL
• NVQ3 Business Administration
• GCSE Grade A-C English or equivalent

SKILLS/KNOWLEDGE

Essential

• Good verbal and written communication skills
• Good interpersonal and organisational skills
• Ability to work as member of a team
• Ability to develop, operate and maintain filing systems both manual and electronic
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Ability to communicate effectively in a variety. of settings Able to deal with sensitive issues with tact and diplomacy
• Able to present factual information and refer questions to others where appropriate.
• Ability to prioritise own workload and work to defined timescales.
• Ability to work on own initiative.

PERSONAL ATTRIBUTES

Essential

• Flexible working approach
• Self motivated
• Professional attitude
• Ability to adhere to strict deadlines
• Possess a caring, compassionate and empathic attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Harry Blackman house

Peasley Cross Site

St Helens

WA9 3DE

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy office / customer care environment

Desirable

• *Experience of working in Healthcare

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Standard keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, service users and stakeholders
• *Ability to problem solve
• *Understand confidentiality and apply the principles in every day working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues

Desirable

• *Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

The Mental Health Triage Clinician will work within the NHS 111 Adult Urgent Mental Health Service, providing timely, compassionate and person-centred telephone-based mental health triage to adults accessing urgent mental health support through NHS 111.

The post holder will be expected to work confidently within a busy telephone-based service, using effective communication, information gathering and decision-making skills to understand the needs of each person and support an appropriate and safe outcome.

Key responsibilities will include:

Receiving and responding to referrals and contacts through the NHS 111 Adult Urgent Mental Health pathway.

Completing structured telephone-based mental health triage to establish the persons current presentation, level of need, urgency and any immediate concerns.

Gathering relevant information including current mental health presentation, previous mental health history, physical health, medication, substance use, social circumstances, safeguarding concerns and available support networks.

Reviewing available clinical records and previous contacts where appropriate to support informed and safe decision-making.

Identifying and responding appropriately to risks relating to mental health deterioration, self-neglect, vulnerability, safeguarding, risk to others and other immediate concerns, escalating in accordance with agreed service pathways and Trust procedures.

Considering the potential impact of physical health on a persons mental health presentation and ensuring physical health concerns are recognised and appropriately escalated.

Providing clear advice, reassurance and appropriate safety information to people contacting the service, while maintaining a compassionate and respectful approach.

Supporting people to access the most appropriate service based on their presenting needs. This may include liaison or onward referral to Crisis Resolution and Home Treatment Teams, Community Mental Health Teams, primary care, emergency services and other relevant health, social care and voluntary sector services.

Recognising when a presentation requires urgent escalation and seeking support from senior or registered clinicians in line with the NHS 111 Adult Urgent Mental Health Service pathways and the post holders scope of practice.

Liaising effectively with carers, relatives and other professionals where appropriate, while maintaining confidentiality, consent and information-governance requirements.

Working collaboratively with colleagues across NHS 111, mental health services, primary care, ambulance services, emergency departments, police, social care and other partner agencies to support safe and coordinated care.

Using Trust IT systems to accurately document all triage assessments, presenting concerns, risk information, decisions, actions, advice provided, referrals and outcomes.

Ensuring that clinical documentation is clear, accurate, contemporaneous and completed in accordance with Trust record-keeping and information-governance standards.

Managing calls and workload effectively within a busy service while maintaining a calm, professional and compassionate approach, including when supporting people who may be distressed, anxious or experiencing a deterioration in their mental health.

Following agreed NHS 111 Adult Urgent Mental Health Service standard operating procedures, clinical pathways, safeguarding procedures and Trust policies.

Participating in clinical supervision, team meetings, training, reflective practice and continuing professional development appropriate to the role.

Contributing to service development, audit, quality improvement and learning from incidents, complaints and feedback to support continuous improvement within the service.

Promoting a culture of dignity, respect, equality and person-centred care, recognising the individual needs and circumstances of people accessing the service.

Supporting effective communication and positive working relationships within the team and across the wider urgent mental health pathway.

The NHS 111 Adult Urgent Mental Health Service operates seven days a week between 08:00 and 20:30. The post holder will therefore be required to work flexibly across the service rota, including evenings and weekends, in accordance with service requirements.

The post holder will be expected to work within the boundaries of the Band 5 Mental Health Triage Clinician role, recognising their own level of competence and seeking appropriate clinical support or escalation when required.

Person Specification

Qualifications

Essential

• Some experience of working with people in a caring role
• Or Psychologist with BPS approved post graduate certificate
• Or Graduate in relevant mental health degree

Qualifications

Essential

• Well developed skills in the ability to communicate effectively, orally and in writing, relating to complex, highly technical and/or clinically sensitive information to clients and other professional colleagues both within and outside the NHS
• Appropriate understanding of confidentiality in a mental health context
• Some knowledge of medication used in anxiety and depression and other common mental health problems
• Some knowledge of child protection issues and other relevant legislation

Experience

Essential

• Experience of working with people who are experiencing a mental health crisis
• Ability to meet agreed / specified service targets. Working in a manner consistent with the service needs
• Evidence of working in a service where agreed targets are in place, demonstrating clinical outcomes
• Experience of working with diverse communities and within a multicultural setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Caludon Centre

Clifford Bridge Road

Coventry

CV2 2TE

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person Specification

Education & Professional Qualifications

Essential

• Evidence of recent and ongoing professional development
• Registered Nurse on the NMC register. Holds appropriate level for the area of specialty
• Registered Nurse / ODP

Skills and aptitudes

Essential

• Awareness of clinical issues within the theatre department
• Aware of developments within profession
• Able to work as part of a team within set boundaries
• Demonstrates a genuine interest and has awareness of issues in specialty
• Knowledge of the NMC Code of Professional Conduct
• Awareness of current nursing and NHS issues
• Excellent verbal, written and interpersonal communication skills
• Evidence of working cooperatively in a multi-disciplinary team
• Ability to work with minimal supervision
• Knowledge and understanding of confidentiality

Others

Essential

• Ability to work full shift pattern including rotation, nights, twilight shifts, weekends & bank holidays as relevant to area

Royal Free Shared Commitments

Essential

• Demonstrable ability to meet the Trust shared commitments.

Experience

Essential

• Experience of theatre nursing
• Post registration experience working in an acute hospital setting
• Experience working with acutely ill patients
• Evidence of teaching and assessing
• Ability to utilise pre registration

Personal qualities and attributes

Essential

• Flexible and adaptive to changing situations
• Willing to develop perioperative practice
• Highly motivated towards theatre nursing
• Maintain professional image / attitude at all times
• Patient centred in all aspects, acts as an advocate for patient
• Non-judgmental attitude
• Ability to accept criticism constructively/aware of limitations
• Ability to cope with highly pressurized environment within area of specialty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Hadley Wood Hospital

52, Moxon ST.

High Barnet

EN5 2TS

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

• Minimum 2:2 Honours undergraduate degree in Psychology
• Evidence of adhering to a relevant code of ethics

Experience

Essential

• Computer literate including web-based and database-management skills
• Well-developed skills in the ability to communicate effectively, orally and in writing; complex, highly technical and/or clinically sensitive information to clients and other professional colleagues both within and outside the NHS
• Able to develop good therapeutic relationships with clients and learn to offer psycho-education/psychotherapy to suitable clients in a manner consistent with the service
• Ability to manage own clinical practice, caseload and time, with supervision
• Ability to participate and undertake audit evaluation and research (Completed clinical audits within a service).
• Ability to function in a largely autonomous fashion, subject to suitable supervision
• Appropriate understanding of confidentiality in a mental health context

Experience

Essential

• Experience of working with people within mental health needs
• Ability to meet agreed / specified service targets working in a manner consistent with the service needs
• Experience of working and liaising with other professional groups
• Experience of working as a member of a multidisciplinary team or within a team environment
• Evidence of working in a service where agreed targets are in place, demonstrating clinical outcomes
• Experience of working with diverse communities and within a multicultural setting

Other

Essential

• Car driver with independent means of transport for work purposes and willingness to travel to locations throughout the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Tile Hill Health Centre

Jardine Crescent

Coventry

CV4 9PQ

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Support the Team Leader in establishing and maintaining effective inter team and inter agency communication.

Provide effective liaison/communication throughout the care pathway to service users, their carers and others, responding sensitively to all needs especially in highly emotive settings.

To maintain effective joint working with others, developing positive working relationships and clear communications with Multi-disciplinary Teams and other professionals.

Ensure that all relevant information regarding service users care, in particular, issues of concern, RE practice and workload are communicated as necessary to the line manager.

Liaise with other professionals in relation to service user care, actively participating in care planning and review meetings and attending case conferences required.

Act as a Care Coordinator ensuring high quality care delivery at all times.

Take a leading role in designated projects/service development as allocated.

Support the line manager/service line lead in the effective and timely management of complaints and serious untoward incidents.

Identify the training needs of junior staff highlighting this to the Team Leader.

Plan, develop and deliver training to others as needed.

Undertake Approved Mental Health Professional (AMHP) duties or be willing to undertake AMHP training.

Please see JD attached for further information and responsibilities required

Person Specification

Qualifications

Essential

• RMN or Dip/BSc (Hons) / MSc in Mental Health Nursing
• ENB 998/Preceptorship and Mentorship

PREVIOUS EXPERIENCE

Essential

• At least 2 years of post-registration experience with at least one year at Band 5
• Experience of working in acute mental health inpatient/day care services
• Experience and knowledge of working in a multi-ethnic community

Desirable

• Experience of working with acute mental health problems in a community setting

Skills

Desirable

• Substantial IT skills

Other

Essential

• Car Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Marlowes, 39-41 The Marlowes, Hemel Hempstead, HP1 1LD

Hemel

HP1 1LD

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)