Job summary

Are you a highly organised and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team.

You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality.You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You:

You possess strong communication skills and can handle difficult and challenging conversations.

You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.

You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.

You are proactive, flexible, and can manage a diverse workload.

If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Main duties of the job

Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.

Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.

Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.

Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.

Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Job summary

Are you passionate about cleaning?

Start your rewarding career in healthcare. Apply today!

Our friendly Estates and Facilities Team are seeking a part-time Cleaner. Apply now and kickstart your career in the NHS.

At Kent and Medway Mental Health NHS Trust we understand the vital role played by cleaning staff within the NHS. Therefore, we are looking for hard-working individuals to help us achieve The National Cleaning Standards.

*Please note: Visa sponsorship is not available for this role.*

Check out our Domestic Assistant Video

Domestic Assistant/Cleaner Benefits

• Annual Leave: 27 days paid annual leave (full-time equivalent) + all Bank Holidays.
• NHS Pension Scheme: Accessto the fantastic NHS pension scheme.
• Blue Light Card Eligibility -- (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street). Save on top high street brands, groceries, and eating out

Main duties of the job

• Operational Delivery & Efficiency: Complete daily shift plans within agreed timescales while adhering to approved Trust methods and recognized procedures.

• Hygiene & Compliance Standards: Ensure continuous compliance with updated NHS Cleaning Guidelines, active participation in the Cleanliness in Hospitals Programme, and strict adherence to Trust Health and Safety policies.

• Quality Assurance & Performance Monitoring: Conduct weekly departmental performance audits to consistently achieve and maintain high Trust standards.

• Waste Management & Safety: Execute correct waste segregation and disposal procedures in full alignment with the Trust waste disposal policy

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, youngpeopleand adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mentalillness, butlive well.It'swhywe'repassionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive,curiousand confident.

Join us if you share our passion for better mental health care and want to be part of a teamthat'sworking well together.

Job summary

This is a great opportunity to be part of Kent & Medway's NHS 111 crisis mental health line for children and young people. The UK is one of the first countries in the world to provide a 3 digit emergency line for mental health needs. Children who are in crisis or concerned family and loved ones can now call 111, select the mental health option and speak to a trained mental health professional.

The right candidate will triage and guide callers with next steps such as facilitating access to Crisis Assessment Triage Team which provide urgent assessments, or to alternative mental health support teams or organisations that can offer the right support.

We invite applications from qualified professionals with Children's Mental Health experience.

You will be working in our Offices in Maidstone Studios (no hybrid working/home-working is available for this role). Working patterns are currently Monday-Friday between the hours of 8am to 6pm.

Main duties of the job

• Receive and handle NHS 111 calls professionally whilst demonstrating active listening skills, professional curiosity and risk management. Document calls accurately on NHS IT system.
• Advise and support junior NHS 111 call handlers with calls, reviewing risk concerns and support to direct their calls to the most appropriate services.
• Review and evaluate the immediate needs of the caller through the process of a clinical triage. Risk assess, and direct to clinically indicated services.
• Triage and risk assess referrals from Accident and Emergency departments and paediatric wards, referrals will either require onward referrals to the Crisis Assessment Triage team, Locality CYPMHs or signposting to Voluntary, Community, and Social Enterprises.
• Be able to remain professional and calm whilst managing difficult and challenging NHS 111 calls, using your clinical skills and experience to de-escalate and manage crisis situations.
• Demonstrate clinical expertise decerning what the clinical mental health need is, and who is best placed to offer the appropriate support.
• Make time considered action and safety plans that reflect the needs of the caller.
• Complete admin timely and accurately and inform other services when appropriate.
• Be able to effectively liaise and communicate between CYPMHS services and other networks.
• Able to adapt quickly to the needs of each call and manage expectations of callers.

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Job summary

To work as a member of the Home Treatment and Rapid Response services, working within the home treatment function delivering support to patients and their families using evidence based, profession specific and general mental health knowledge providing client centred, recovery orientated principles and practice for individuals, families and carers referred to the Service.

You will also work within the Rapid response function undertaking assessments 24/7 received from Urgent Mental Health Helpline as well as undertaking gatekeeping assessments.

To work in accordance with Trust and Crisis Resolution Home Treatment Team Policies and Procedures and the Care Programme Approach.

To provide an alternative to inpatient admission treating patients in their home environment who are presenting in a crisis with significant distress.

Service covers Gravesham, Swanley and Dartford. Cross covering across other localities may be required for Rapid Response Service.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

• Contribute in the assessment of clients referred to Home Treatment and Rapid Response
• To provide support to clients of Home Treatment and Rapid Response and their carers in relation to personal care, daily living and social activities, and help maintain the social network by the use of a range of home treatment interventions.
• To carry out specified interventions, alone on occasion, as per crisis plan and update as appropriate
• To monitor progress of Home Treatment and Rapid Response clients against the crisis plans and communicate findings, recommend changes to senior HOME TREATMENT AND RAPID RESPONSE staff in order for crisis plan to be reviewed.
• To report any changes in client presentation and safety to Senior Home Treatment and Rapid Response staff
• Work flexibly in order to respond to crisis work and adjust allocated work and prioritise at short notice as required by Shift Co-Ordinator.
• Engage clients and carers with Home Treatment and Rapid Response crisis plans and negotiate options available whilst promoting crisis prevention recovery and resilience.
• Support carers to enable clients to remain at home. On occasions assist client with administration of medication as per crisis plan.
• Promote work of Home Treatment and Rapid Response to clients, carers, other mental health professionals, statutory and non statutory agencies .

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

Take a look at our Healthcare Assistant Video

Job summary

This is a great opportunity to be part of Kent & Medway's NHS 111 crisis mental health line for children and young people. The UK is one of the first countries in the world to provide a 3 digit emergency line for mental health needs. Children who are in crisis or concerned family and loved ones can now call 111, select the mental health option and speak to a trained mental health professional.

The right candidate will triage and guide callers with next steps such as facilitating access to Crisis Assessment Triage Team which provide urgent assessments, or to alternative mental health support teams or organisations that can offer the right support.

We invite applications from qualified professionals with Children's Mental Health experience.

You will be working in our Offices in Maidstone Studios (no hybrid working/home-working is available for this role). Working patterns are currently Monday-Friday between the hours of 8am to 6pm.

Main duties of the job

• Receive and handle NHS 111 calls professionally whilst demonstrating active listening skills, professional curiosity and risk management. Document calls accurately on NHS IT system.
• Advise and support junior NHS 111 call handlers with calls, reviewing risk concerns and support to direct their calls to the most appropriate services.
• Review and evaluate the immediate needs of the caller through the process of a clinical triage. Risk assess, and direct to clinically indicated services.
• Triage and risk assess referrals from Accident and Emergency departments and paediatric wards, referrals will either require onward referrals to the Crisis Assessment Triage team, Locality CYPMHs or signposting to Voluntary, Community, and Social Enterprises.
• Be able to remain professional and calm whilst managing difficult and challenging NHS 111 calls, using your clinical skills and experience to de-escalate and manage crisis situations.
• Demonstrate clinical expertise decerning what the clinical mental health need is, and who is best placed to offer the appropriate support.
• Make time considered action and safety plans that reflect the needs of the caller.
• Complete admin timely and accurately and inform other services when appropriate.
• Be able to effectively liaise and communicate between CYPMHS services and other networks.
• Able to adapt quickly to the needs of each call and manage expectations of callers.

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.