Job description

Job responsibilities

To work alongside members of the GP practices and PCMHS team to provide patient care (including health and social support)

To undertake and record physical health checks including the following:

Measurement of height and weight

Measurement of blood pressure, temperature and pulse, pulse oximeter

Venepuncture

Blood glucose testing

To recognise and observe changes in patients physical, mental health and behaviour which must be reported, recorded and acted on.

To provide necessary support to people who use primary care services to help them maintain their physical and mental health and wellbeing.

Work effectively and flexibly as part of a wider PCMHS team across East Kent.

To be aware of and work to the principles of the Mental Health Act (MHA).

Able to interact with patients and colleagues in a professional manner as well as create and maintain professional relationships with external organisations.

To act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs of the patient.

Support patients to access appropriate professional support, and act as an advocate when required to clearly present the patients point of view to others.

To provide support for patients to ensure effective engagement whilst maintaining professional boundaries.

To undertake prescribed physical observations as follows: blood pressure, temperature, pulse, respirations, blood sugars, weight and height and report results to the nurse in charge.

Maintain clinical equipment efficiently and ensure servicing is undertaken. Ensure stock items are ordered and provided in the clinical areas.

Follow Infection control standards.

Follow Health and Safety standards.

Appreciate the principles of Healthy Living and provide relevant health promotion literature/advice for patients.

Keep up to date with mandatory training and updates to remain competent.

Recognise potential areas of conflict, preventing where possible and reporting to senior members of staff if unable to resolve.

Aware of safeguarding policies.

Attends clinical supervision sessions and any appropriate meetings.

Contribute new ideas to improve patient care.

Able to drive with access to own transport and has a valid drivers licence. Able to travel in a timely manner and undertake work as a lone worker, where necessary.

Screening:

Undertake screening including BP checks, height, weight, BMI, pulse oximeter, glucose monitoring

Carry out holistic screening and checks using national assessment tools.

Undertake venepuncture.

Health Promotion:

Makes basic assessment of needs of patients

Provide nutritional advice on overweight, CHD, diabetes

Measures and records BMI

Understands patients motivation to adapt their lifestyle

Offers lifestyle advice on smoking and exercise and refers as appropriate

Able to provide advice on managing side effects of psychotropic medication eg; metabolic syndrome

Infection Control:

Apply infection control measures within the practice according to oval and national guidelines. This includes:-

Universal hygiene precautions

The collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of instruments and clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillages

Assist patients and colleagues in adopting sound infection control measures and health and safety measures

General Duties

To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.

To contribute to the development of services, including processes, templates and principles.

To ensure that strict confidentiality is observed at all times, especially when dealing with personal information.

To take part in any statutory and mandatory training or other training and development programmes as requested.

Any other reasonable duties as directed by your line manager.

Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.

Full terms and conditions of employment will be issued if an offer of employment is made.

Person Specification

Qualifications

Essential

• NVQ Level 3 or Kaspac
• Valid drivers licence with business car insurance

Desirable

• Appropriately recognised phlebotomy training
• A good standard of education
• Undertaken training in spirometry, and venepuncture.
• Training in the use of assessment tools

Key Skills

Essential

• Good interpersonal skills
• Excellent communication skills
• Self-motivated
• IT skills
• Able to work to strict infection control standards
• Able to work to strict deadlines
• Excellent time keeping skills
• Ability to cope with the physical demands of the job
• Good record keeping skills

Desirable

• Experience of clinical systems such as Vision and Emis
• Observes good health & safety practices

Personal Attributes

Essential

• Good team player
• Calm under pressure
• Good levels of concentration
• Confidence to escalate issues as required.

Experience

Essential

• Previous experience in a mental healthcare setting

Desirable

• Previous knowledge of infection control procedures
• Experience in the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Complex Care Cohort Coordination

• Coordinate the proactive review programme for patients identified within the SNH Complex Care Cohort.
• Maintain oversight of patients progressing through the SNH assessment and review pathway.
• Monitor cohort identification, review completion and outstanding actions.
• Maintain the SNH dashboard, patient registers and tracking systems.
• Ensure patient lists remain accurate and up to date.
• Organise clinics, appointments, home visits and review activity.
• Produce activity reports and performance updates for practices and governance meetings.

Comprehensive Assessment Coordination

The post holder will coordinate and support the collection and collation of information obtained through the SNH assessment process.

This includes coordinating information relating to:

Clinical Assessment

• Clinical reviews and outstanding clinical actions.
• Liaison with GPs, Advanced Nurse Practitioners and other clinicians.

Functional Assessment

• Mobility and balance.
• Falls history and risk.
• Activities of daily living.
• Functional independence.
• Home safety.
• Sensory impairment.

Cognitive and Psychological Assessment

• Cognitive decline.
• Dementia concerns.
• Delirium.
• Mood and emotional wellbeing.
• Ability to self-manage health conditions.

Social and Environmental Assessment

• Housing and environmental concerns.
• Social isolation and loneliness.
• Community networks and support.
• Financial concerns.
• Informal and formal care arrangements.
• Carer wellbeing and resilience.

Care Planning and Care Coordination

• Coordinate development of personalised care and support plans.
• Support creation of unified patient problem lists and patient-led goals.
• Ensure patient priorities, wishes and preferences are documented.
• Monitor and follow up agreed actions and interventions.
• Support Advance Care Planning, including ReSPECT processes, referring to clinicians where clinical decisions are required.
• Ensure care plans are reviewed and updated when circumstances change.

Discharge Support

• Attend discharge planning meetings as required.,
• Support identification of patients requiring SNH or HUMANS review following discharge from hospital.,
• Coordinate follow-up actions arising from discharge pathways.

Clinical and Medication Review Coordination

• Coordinate appointments related to clinical reviews.
• Liaise with pharmacists regarding Structured Medication Reviews.
• Monitor actions arising from medication reviews.
• Coordinate communication between patients, carers and clinicians.
• Escalate concerns regarding medication adherence, adverse effects or high-risk prescribing.

Patient Navigation and Engagement

• Act as a point of contact for patients, carers and professionals.
• Process referrals, correspondence and patient enquiries.
• Signpost patients to appropriate services and community resources.
• Promote self-management and wellbeing.
• Support patient education initiatives and engagement events.
• Ensure communication is accessible and person-centred.

Information Systems and Administration

The post holder will:

• Maintain accurate and timely patient records.,
• Record activity within EMIS and other approved systems.
• Maintain patient spreadsheets, registers and tracking tools.
• Support coding, reporting and data quality activities.
• Ensure information governance standards are maintained.
• Coordinate synchronisation of care plans to the Kent and Medway Care Record within agreed timescales.
• Support the development and maintenance o relevant Standard Operating Procedures.

Quality Improvement and Service Development

• Participate in service development and improvement initiatives.
• Participate in service development and improvement initiatives.
• Support audits, evaluations and quality improvement activities.
• Collect and review patient and staff feedback.
• Identify barriers to service delivery and escalate concerns appropriately.
• Contribute to the ongoing development of neighbourhood-based care pathways

Person Specification

Experience

Essential

• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills.
• Effective time management skills
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Computer literate

Qualifications

Essential

• Good General Education.
• Functional skills in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Church Lane Surgery

New Romney

Kent

TN28 8ER

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)