Job summary

The post holder works under indirect supervision of the local anticoagulation lead and is supported by the whole of the clinical and non-clinical anticoagulation team to meet the needs of patients enrolled within the IntraHealth Anticoagulation service

The post holder will:

Provide efficient and safe near patient testing for the anticoagulation service by measuring INRs with point of care equipment

Ensure maintenance of anticoagulation kit and equipment

Be a physical point of contact for patients using the service who will either visit a primary care venue or be visited in their own home

Support and work collaboratively with the AMS clinicians (nurses, pharmacy technicians and pharmacists) and admin team by ensuring all documentation is up to date after each patient encounter. AMS clinicians will use the data generated by the AMS HCA point of care INR testing to provide the other clinical aspects of the service including:

Support to patients, relatives, and other health care professionals involved in the patients care.

Therapeutic adjustments and titration of oral anticoagulants within the Anticoagulant Protocol to ensure patients are kept within their target INR limits.

Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES

Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead

• Works under direction of the Anticoagulant Protocol
• Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting
• Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits
• Participation in NEQAS quality assurance scheme and other routine equipment validation
• Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care
• Maintain appropriate clinical and nonclinical records, in line with best practice
• Follow national and local guidance regarding anticoagulation management
• To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£15.05 an hour

Contract

Bank

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

U0025-26-0154

Job locations

Intrahealth Offices

Trafford Park

Greater Manchester

M17 1LB

United Kingdom

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead

• Works under direction of the Anticoagulant Protocol
• Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting
• Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits
• Participation in NEQAS quality assurance scheme and other routine equipment validation
• Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care
• Maintain appropriate clinical and nonclinical records, in line with best practice
• Follow national and local guidance regarding anticoagulation management
• To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained
• Recognise signs of bruising or bleeding or symptoms of clot (including stroke) and be able to escalate patient need in a timely fashion to the relevant clinician
• Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence
• General housekeeping including management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required

Communication

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

• Undertake effective communication with patients in specific clinical situations
• Communicate effectively with the others in the AMS team and more generally with primary health care teams

• Build good relationships with practices, and health care professionals (e.g. GPs, pharmacists, other prescribers, district nurses etc.) to facilitate patient care.
• With the support from the clinical team reinforce the counselling points for patients throughout their care, providing advice and written support where appropriate

Planning and Organisation

Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Contract Lead

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision

• Take responsibility for maintaining a record of own personal development
• Work with the AMS service to access appropriate training based on identified need
• To recognise and understand the roles and responsibilities of individuals working in the AMS team and wider primary health care team
• Be aware of the legal issues pertinent to the role of a Health Care Assistant (Level 1)

Responsibility for Financial Resources

None at this level

Corporate Responsibilities

Responsible for care of work equipment e.g. anticoagulant monitoring equipment, company IT equipment, mobile phone and security of all clinical systems used

Clinical Governance and Safety

Be aware of and comply with employment legislation and codes of good practice.

• Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.
• Report any significant events within the time frame set out in the company policy.
• Follow current BCSH, NICE, NPSA guidance and local guidance regarding anticoagulant issues and alerts.

Training and Development

Responsible to fulfil mandatory training any in house AMS update sessions

• Complete a monitoring of oral anticoagulation course aimed at HCA level
• Complete in-house annual training review including peer review and ongoing competency review
• Health and Safety

The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to

• All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

Identify the risks involved in work activities and undertake them in a way that manages the risks including but not exclusively the following:

Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1. hand washing

2. universal hygiene procedures

3. collection and handling of laboratory specimens

4. segregation and disposal of waste materials

5. decontamination of instruments and clinical equipment

6. reporting and treatment of sharps injuries

7. dealing with blood and body fluid spillages

8. Assist patients and colleagues in adhering to infection control policies

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of Quality control and quality assurance products

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

• Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines

Service Improvement

• Be aware of and, if appropriate, assist in current patient questionnaires or clinical audit
• Contribute to the preparation of local guidelines, protocols and standards
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for anticoagulation information leaflets

Quality

• Be aware of and, if appropriate, assist in current clinical audit
• Contribute to the preparation of local guidelines, protocols and standards
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Clinical skills, health and well being

• Undertake, record, and follow guidelines for the tasks for which you have received appropriate training, which will predominately be INR monitoring
• Dependant upon service developments and suitable training, undertake and record other similar healthcare tasks such as

Prepare and maintain environments and equipment before, during and after patient care interventions

Give accurate and appropriate information to patients and groups within own competence

Where appropriate, provide support and encouragement to medication compliance, especially anticoagulants

Have a basic understanding of the common conditions requiring anticoagulation

Information process

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

• Inputs accurate data about patients to ensure accurate retrieval of information for monitoring and auditing processes
• Maintain confidentiality or information relating to patients, relatives, staff, AMS service and practices
• Take the necessary precautions when transmitting information

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance exercising their rights

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuses care

Assist patients from marginalised groups to access quality care

Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Promote and monitor the appropriate and safe use of anticoagulant therapies within the service under the direction of the Contract Lead Works under direction of the Anticoagulant Protocol Perform near patient testing of all anticoagulant patients in a clinic or domiciliary setting Maintain anticoagulant kit and equipment, ensuring adequate supplies to carry out the clinic and domiciliary visits Participation in NEQAS quality assurance scheme and other routine equipment validation Work as part of the anticoagulant team and wider team of health care professionals, ensuring they have timely access to data from your interventions with patients to facilitate safe and effective care Maintain appropriate clinical and nonclinical records, in line with best practice Follow national and local guidance regarding anticoagulation management To take part in the Clinical Audit to ensure consistently high standards of anticoagulation monitoring care are maintained Recognise signs of bruising or bleeding or symptoms of clot (including stroke) and be able to escalate patient need in a timely fashion to the relevant clinician Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence General housekeeping including management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required Communication Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Undertake effective communication with patients in specific clinical situations Communicate effectively with the others in the AMS team and more generally with primary health care teams Build good relationships with practices, and health care professionals (e.g. GPs, pharmacists, other prescribers, district nurses etc.) to facilitate patient care. With the support from the clinical team reinforce the counselling points for patients throughout their care, providing advice and written support where appropriate Planning and Organisation Plan and prioritise daily and weekly workload, raising concerns as needed to the Anticoagulant Contract Lead Personal and people development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Work with the AMS service to access appropriate training based on identified need To recognise and understand the roles and responsibilities of individuals working in the AMS team and wider primary health care team Be aware of the legal issues pertinent to the role of a Health Care Assistant (Level 1) Responsibility for Financial Resources None at this level Corporate Responsibilities Responsible for care of work equipment e.g. anticoagulant monitoring equipment, company IT equipment, mobile phone and security of all clinical systems used Clinical Governance and Safety Be aware of and comply with employment legislation and codes of good practice. Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. Report any significant events within the time frame set out in the company policy. Follow current BCSH, NICE, NPSA guidance and local guidance regarding anticoagulant issues and alerts. Training and Development Responsible to fulfil mandatory training any in house AMS update sessions Complete a monitoring of oral anticoagulation course aimed at HCA level Complete in-house annual training review including peer review and ongoing competency review Health and Safety The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract. Identify the risks involved in work activities and undertake them in a way that manages the risks including but not exclusively the following: Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including: 1. hand washing 2. universal hygiene procedures 3. collection and handling of laboratory specimens 4. segregation and disposal of waste materials 5. decontamination of instruments and clinical equipment 6. reporting and treatment of sharps injuries 7. dealing with blood and body fluid spillages 8. Assist patients and colleagues in adhering to infection control policies Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of Quality control and quality assurance products Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Service Improvement Be aware of and, if appropriate, assist in current patient questionnaires or clinical audit Contribute to the preparation of local guidelines, protocols and standards Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for anticoagulation information leaflets Quality Be aware of and, if appropriate, assist in current clinical audit Contribute to the preparation of local guidelines, protocols and standards Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for health information leaflets Clinical skills, health and well being Undertake, record, and follow guidelines for the tasks for which you have received appropriate training, which will predominately be INR monitoring Dependant upon service developments and suitable training, undertake and record other similar healthcare tasks such as Blood glucose monitoring Height and Weight Influenza, Pneumococcal and COVID-19 vaccinations Venepuncture Prepare and maintain environments and equipment before, during and after patient care interventions Give accurate and appropriate information to patients and groups within own competence Where appropriate, provide support and encouragement to medication compliance, especially anticoagulants Have a basic understanding of the common conditions requiring anticoagulation Information process Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Inputs accurate data about patients to ensure accurate retrieval of information for monitoring and auditing processes Maintain confidentiality or information relating to patients, relatives, staff, AMS service and practices Take the necessary precautions when transmitting information Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance exercising their rights Act as a role model in the observance of equality and diversity good practice Accept the rights of individuals to choose their care providers, participate in care and refuses care Assist patients from marginalised groups to access quality care

Person Specification

Attitudes/Skills/Qualities

Essential

• Work calmly under pressure and to deadlines
• Conscientious and flexible
• Proactive attitude and can demonstrate initiative
• Self-starter
• Attention to detail
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Empathetic
• Professional manner and able to work as part of a team
• Commitment to engage in mandatory training and appropriate continuing educational sessions suitable for the role
• Recognise peoples right to privacy and dignity treating every person with respect
• Positive role model
• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Aware of own limitations.
• Ability to provide good quality care
• Ability to work without direct supervision including conducting domiciliary visiting
• Ability to work both as a team member
• Have good listening, interpersonal, communication and observational skills with people of all ages and professional colleagues of all disciplines
• Able to communicate well in person but also in writing, over the telephone or video facilities (eg Teams) and within group discussions
• Organised and reliable
• Ability to plan own workload with priorities and objectives
• Effective time management.
• Basic IT literacy i.e. use of e-mail, the internet, apps, Microsoft office, word processing and clinical systems
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance, safeguarding and Caldicott requirements
• Follow organisation policies and procedures at all times
• Excellent record keeping and attention to detail
• Understand issues regarding accountability and delegation
• Manual dexterity and manipulation skills to facilitate point of care blood tests
• Ability to handle and maintain simple medical point of care equipment and devices
• Ability to manage equipment quality checks and stock rotation
• Understanding of clinical waste management and good infection control practice
• Car driver with current and valid UK driving licence and access to a vehicle
• Adaptable to change
• Must either be Hepatitis B immune or be willing to undergo an immunisation course

Desirable

• Positive role model
• Knowledge of point of care INR monitoring
• Knowledge of anticoagulant management in patients
• Awareness of blood and respiratory borne virus.
• Any background in supporting medication compliance
• Knowledge of SystmOne
• Knowledge of INRstar
• Ability to use multiple IT systems concurrently
• Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements

Qualifications

Essential

• Maths and English at level 2 (or previous equivalent) or above.
• Care Certificate

Desirable

• Certificate in POC use or anticoagulation services

Experience

Essential

• Previous work in anticoagulant clinic is not essential
• Experience working in a primary care setting.
• Experience of working unsupervised.
• Experience of working as part of a team
• Computer literate
• Experience in preparing and maintaining environments and equipment before, during and after patient interventions.
• Experience of following protocols including infection control procedures

Desirable

• Previous experience in an anticoagulant clinic
• Previous experience in a peripatetic role
• Experience of conducting visits to patients homes.
• Experience of using clinical systems including SystmOne and INRstar.
• Health and safety awareness.

Person Specification Attitudes/Skills/Qualities Essential Work calmly under pressure and to deadlines Conscientious and flexible Proactive attitude and can demonstrate initiative Self-starter Attention to detail Enthusiasm for the role Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary Empathetic Professional manner and able to work as part of a team Commitment to engage in mandatory training and appropriate continuing educational sessions suitable for the role Recognise peoples right to privacy and dignity treating every person with respect Positive role model Demonstrates a basic understanding of the needs of the patient and the role of the HCA Aware of own limitations. Ability to provide good quality care Ability to work without direct supervision including conducting domiciliary visiting Ability to work both as a team member Have good listening, interpersonal, communication and observational skills with people of all ages and professional colleagues of all disciplines Able to communicate well in person but also in writing, over the telephone or video facilities (eg Teams) and within group discussions Organised and reliable Ability to plan own workload with priorities and objectives Effective time management. Basic IT literacy i.e. use of e-mail, the internet, apps, Microsoft office, word processing and clinical systems Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance, safeguarding and Caldicott requirements Follow organisation policies and procedures at all times Excellent record keeping and attention to detail Understand issues regarding accountability and delegation Manual dexterity and manipulation skills to facilitate point of care blood tests Ability to handle and maintain simple medical point of care equipment and devices Ability to manage equipment quality checks and stock rotation Understanding of clinical waste management and good infection control practice Car driver with current and valid UK driving licence and access to a vehicle Adaptable to change Must either be Hepatitis B immune or be willing to undergo an immunisation course Desirable Positive role model Knowledge of point of care INR monitoring Knowledge of anticoagulant management in patients Awareness of blood and respiratory borne virus. Any background in supporting medication compliance Knowledge of SystmOne Knowledge of INRstar Ability to use multiple IT systems concurrently Understanding of the data protection act, GDPR and patient confidentiality, consent, clinical governance, information governance and Caldicott requirements Qualifications Essential Maths and English at level 2 (or previous equivalent) or above. Care Certificate Desirable Certificate in POC use or anticoagulation services Experience Essential Previous work in anticoagulant clinic is not essential Experience working in a primary care setting. Experience of working unsupervised. Experience of working as part of a team Computer literate Experience in preparing and maintaining environments and equipment before, during and after patient interventions. Experience of following protocols including infection control procedures Desirable Previous experience in an anticoagulant clinic Previous experience in a peripatetic role Experience of conducting visits to patients homes. Experience of using clinical systems including SystmOne and INRstar. Health and safety awareness.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Intrahealth Offices

Trafford Park

Greater Manchester

M17 1LB

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

Intrahealth Offices

Trafford Park

Greater Manchester

M17 1LB

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Job summary

WEEKLY

• Polish furniture
• Clean telephones with cleaner provided
• Check stock of cleaning materials and order as necessary – making effective use of resources
• Clean entrance doors
• Defrost fridge & clean any kitchen cupboards that need attention
• Spot clean any carpet stains
• Empty vacuum bag
• Put rubbish and clinical waste out for collection on correct days

MONTHLY

• Clean inside of any windows that need attention

• Check and wash plastic toys

SIX MONTHLY

• Check disposable curtains in the consulting rooms and replace as necessary

Main duties of the job

DAILY

• Vacuum all areas of the surgery that have been in use
• Empty bins and paper shredder into the correctly coloured bags:
• Clinical Waste – Yellow Sacks (full sacks to be left outside in wheelie bin)
• Re-cycling Paper – Blue Sacks
• Household Waste – Black Sacks
• Shredding Material – Blue Sacks
• Clean all sinks and working surfaces that have been in use
• Clean and disinfect all toilets
• Damp dust all surfaces that have been in use
• Tidy rooms ready for use
• Notify Practice Manager / Assistant Practice Manager of any breakages or hazards
• Wash up any crockery etc from consulting rooms and staff room
• Clean worktop surfaces in staff room
• Wash floors in treatment / consulting rooms
• Check towels and replace as necessary, tea towels to be changed daily
• Maintain supplies of refreshments in the staff room
• Maintain supplies of cleaning materials
• Disinfect all patient couches twice weekly
• Turn off lights, set alarm and lock the building when leaving

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Job summary

Our Clinical Services Division is seeking to appoint an Assistant Operations Manager to provide support to our Operations Manager and the Immunisation contracts across Cheshire and Lancashire and to drive further success for the organisation. You will work across offices with qualifying mileage paid, you will work closely with the Operations Manager to organise and co-ordinate our services and improve performance and productivity across our care contracts. You will need to be practical, flexible and have excellent proven people skills. Your support of the operations process will be crucial and have a profound impact on the overall success and smooth running of the regional offices.

This is a great opportunity for an ambitious person with energy and intellect to develop and progress with a growing team.

Ideal candidates will have knowledge and experience of the NHS. You will be a graduate or have equivalent experience with a demonstrable track record in project and people management. Applicants must have a full UK driving licence and be willing and able to travel between the offices and anywhere in the UK.

Main duties of the job

The purpose of the Assistant Operations Manager is to provide support to all Clinical Services personnel, key contracts and all personnel in the locality, acting as the first port of call for all queries and any issues which need resolving. With only unusual or complex issues being escalated to the Operations Manager.

The Operations Manager is responsible for overall performance of the locality Clinical Services team and contract delivery, analyzing performance and providing feedback, guidance and encouragement in order to impact results. The Assistant Operations Manager will support the Operations manager in doing this.

The Assistant Operations Manager will have delegated line management responsibility for Clinical Services support staff in the Locality, working closely with and supporting Locality Leads.

The Assistants Operations will have delegated responsibility for the service in the absence of the Operations manager, as appropriate and within the standing financial instructions for the organisation. With the support of the Clinical services Manager.

About us

IntraHealth is one of the U.K.s leading independent providers of NHS Primary and Community Care services. We employ over 500 staff working across three divisions of primary care, clinical services, and pharmacy throughout England. Due to our growing reputation for delivery of diverse NHS clinical contracts, all divisions are experiencing significant growth.

We are a well established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

As one of the UKs largest providers of immunisation and vaccination services we have been delivering immunisation programmes since 2009. Our team of Nurses and Healthcare Assistants supported by a team of administrative staff provide the programme through a convenient service that visits schools. We are one of the countrys top performers and were shortlisted in 2018 for the NHS Employer Flu Fighter award in Greater Manchester.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£32,303 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

U0025-26-0152

Job locations

IntraHealth Offices

Lancashire

PR26 6TY

United Kingdom

IntraHealth Offices

The Technology Centre, Inward Way

ELLESMERE PORT

CH65 3EN

United Kingdom

Job description

Job responsibilities

o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues. With complex or unusual situations being escalated to the Operations Managers

o Ensure staff follow all Standard operating procedures and company policies, in a positive and supportive way

o Ensuring staff rostering and deployment is appropriate to contract delivery and organizational targets.

o Assist the Operations manager in controlling expenditure and resources within tight budgets, feeding into the monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance

o Work with the locality team to support the implementation of services, participating in associated activities as required

o Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions

o Co-ordinate resources such as premises, equipment and supplies

o Support the Operations manager and Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation

o Support all Clinical Services contracts to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners.

o Lead on data retention in the locality and the use of e-consent, SytemOne, the use of Paper consent and the scanning retention and disposal

o Deal with Human resources issues with the Support of the Operations manager and HR department and will include investigations as laid down in company policies.

o General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Job description Job responsibilities o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues. With complex or unusual situations being escalated to the Operations Managerso Ensure staff follow all Standard operating procedures and company policies, in a positive and supportive wayo Ensuring staff rostering and deployment is appropriate to contract delivery and organizational targets.o Assist the Operations manager in controlling expenditure and resources within tight budgets, feeding into the monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract complianceo Work with the locality team to support the implementation of services, participating in associated activities as requiredo Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutionso Co-ordinate resources such as premises, equipment and supplieso Support the Operations manager and Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovationo Support all Clinical Services contracts to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners.o Lead on data retention in the locality and the use of e-consent, SytemOne, the use of Paper consent and the scanning retention and disposalo Deal with Human resources issues with the Support of the Operations manager and HR department and will include investigations as laid down in company policies. o General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

Person Specification

Qualifications

Essential

• Management qualification or relevant experience.
• Educated to a minimum GCSE/GCE A level or equivalent.
• Evidence of a commitment to continuing professional development and training.

Desirable

• Relevant degree or equivalent experience.
• Project Management qualification or relevant experience.

Experience

Essential

• Knowledge and experience of leading and managing teams.
• Experience of successful planning, coordinating and implementing projects.
• Experience of multi-disciplinary working.
• Experience of successfully implementing change.

Desirable

• NHS experience.
• Working knowledge of NHS structures and organisations.
• Dealing with confidential and sensitive information.
• Proactively setting, managing and controlling budgets and expenses.
• Have experience of working in regulated sectors and CQC.

Skills and Abilities

Essential

• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda.
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
• Strong negotiation and influencing skills.
• Excellent listening skills.
• Ability to work in a team and to network with others, building relationships in order to achieve goals.
• Self confidence and self belief when presented with challenges and resistance.
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
• Current and valid UK driving license/ car owner and ability to travel throughout the UK.
• IT literate and advanced working knowledge and computer proficiency of all MS office packages.
• Able to work flexibly including weekends and evening work.
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.

Desirable

• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
• Project Management skills.
• Ability to think strategically.

Person Specification Qualifications Essential Management qualification or relevant experience. Educated to a minimum GCSE/GCE A level or equivalent. Evidence of a commitment to continuing professional development and training. Desirable Relevant degree or equivalent experience. Project Management qualification or relevant experience. Experience Essential Knowledge and experience of leading and managing teams. Experience of successful planning, coordinating and implementing projects. Experience of multi-disciplinary working. Experience of successfully implementing change. Desirable NHS experience. Working knowledge of NHS structures and organisations. Dealing with confidential and sensitive information. Proactively setting, managing and controlling budgets and expenses. Have experience of working in regulated sectors and CQC. Skills and Abilities Essential Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda. A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences. Strong negotiation and influencing skills. Excellent listening skills. Ability to work in a team and to network with others, building relationships in order to achieve goals. Self confidence and self belief when presented with challenges and resistance. A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress. Current and valid UK driving license/ car owner and ability to travel throughout the UK. IT literate and advanced working knowledge and computer proficiency of all MS office packages. Able to work flexibly including weekends and evening work. To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy. Desirable Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Project Management skills. Ability to think strategically.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Lancashire

PR26 6TY

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

IntraHealth Offices

Lancashire

PR26 6TY

United Kingdom

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)