Job summary

We are seeking to recruit an experienced, motivated, and enthusiastic Pharmacy Technician to join our GP practice in Manchester.

You will play a key role in supporting the pharmacist, clinicians, administration team, and patients in delivering high-quality, innovative, and safe prescribing practices, ensuring the best clinical outcomes for our patients.The ideal candidate will be highly organized, detail-oriented, and understanding of responsibilities related to patient information and confidentiality.

This position is available on either a part-time (30 hours) or full-time (37.5 hours) basis.

We offer;

Opportunity for Career development and progression

Inclusive Benefits: Competitive salary,Cycle to work scheme, NHS Car Scheme, Free Eye test, NHS pension, and 5 weeks annual leave (inclusive of bank holidays, pro rata)

Main duties of the job

Complete medicines reconciliations post hospital discharge, investigating queries with hospital departments and community pharmacies.

Action medication changes on patient's repeat lists for prescriber sign off and carry out de-prescribing and medication switches where appropriate.

Carry out audits and manage high risk drug monitoring, requesting bloods and reviewing doses.

Consultations with patients regarding confusion or concerns about their medication and provide support including medication reminder charts and liaising with their community pharmacy.

Identify patients eligible for SMRs, review their record to address any overdue bloods or monitoring, compliance concerns or potential issues for discussion. They then book the appointments and send out invites.

Respond to general tasks regarding supply issues, formulary questions, brand requests and compliance concerns.

Set up and synchronise batch prescriptions / eRD.

About us

Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff.

We started 15 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible visible. Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in

Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well. We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.

We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. If it is a part time position you are looking for, we can help find the hours that is right for you. If you require any reasonable adjustments to attending the interview, we will be happy to accommodate you.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£27,982.50 to £29,640 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0212-26-0039

Job locations

All Saints Medical Centre

Newton Heath Health Centre, 2 Old Church St, Manchester

Manchester

M40 2JF

United Kingdom

Job description

Job responsibilities

Respond to medication queries from patients, GPs, nurses, receptionists, and other healthcare professionals within the post holders expertise in a professional manner e.g. removing unwanted items, checking review dates, ensuring necessary monitoring has been carried out, arranging compliance aids and investigating out of stock medicines. The post holder should refer on to an appropriate clinician where necessary in accordance with practice protocols.

Support the clinical team to manage drug shortage queries and drug recalls.

Liaise with local community pharmacies and hospitals regarding prescription queries, helping to ensure a smooth transition from secondary to primary care.

Build strong working relationships with local community pharmacies and other care providers to assist patients and provide a high-quality service.

Lead on medication synchronisation to support patients and community pharmacy to manage patient medication ordering.

Undertake medicine reconciliation from hospital discharge and secondary care clinic documentation in accordance with practice protocols and update patients medical records accordingly.

Have a comprehensive understanding of Repeat Dispensing (eRD) when it is appropriate to use and how to manage this type of prescribing. Have the ability and confidence to train current and new members of staff in the management of this type of prescribing.

Support the pharmacist and practice team with the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates.

Work with the clinical pharmacist and prescribing co-ordinators to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.

Provide advice to patients and the practice team in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.

Become familiar with the Greater Manchester Medicines Management Group drug traffic light system for prescribing of high risk drugs and liaise with secondary care specialists to arrange shared care agreements where needed.

Develop and implement computer searches to identify cohorts of patients at high risk of harm from medicines.

Have an understanding of the practices prescribing Quality and Outcomes Framework targets and work to support the practice to achieve these where possible

Participate in medication audits and support the clinical team on prescribing projects.

Attend practice and other meetings of relevance where appropriate.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Work autonomously and be capable of prioritising work whilst maintaining accurate and timely records, escalating when appropriate. Be responsible for own workload to meet set deadlines.

Undertake any other duties applicable to the post holders grade as agreed with the post holders line manager.

Job description Job responsibilities Respond to medication queries from patients, GPs, nurses, receptionists, and other healthcare professionals within the post holders expertise in a professional manner e.g. removing unwanted items, checking review dates, ensuring necessary monitoring has been carried out, arranging compliance aids and investigating out of stock medicines. The post holder should refer on to an appropriate clinician where necessary in accordance with practice protocols.Support the clinical team to manage drug shortage queries and drug recalls.Liaise with local community pharmacies and hospitals regarding prescription queries, helping to ensure a smooth transition from secondary to primary care.Build strong working relationships with local community pharmacies and other care providers to assist patients and provide a high-quality service.Lead on medication synchronisation to support patients and community pharmacy to manage patient medication ordering.Undertake medicine reconciliation from hospital discharge and secondary care clinic documentation in accordance with practice protocols and update patients medical records accordingly.Have a comprehensive understanding of Repeat Dispensing (eRD) when it is appropriate to use and how to manage this type of prescribing. Have the ability and confidence to train current and new members of staff in the management of this type of prescribing.Support the pharmacist and practice team with the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates.Work with the clinical pharmacist and prescribing co-ordinators to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.Provide advice to patients and the practice team in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.Become familiar with the Greater Manchester Medicines Management Group drug traffic light system for prescribing of high risk drugs and liaise with secondary care specialists to arrange shared care agreements where needed.Develop and implement computer searches to identify cohorts of patients at high risk of harm from medicines.Have an understanding of the practices prescribing Quality and Outcomes Framework targets and work to support the practice to achieve these where possibleParticipate in medication audits and support the clinical team on prescribing projects.Attend practice and other meetings of relevance where appropriate.To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.Work autonomously and be capable of prioritising work whilst maintaining accurate and timely records, escalating when appropriate. Be responsible for own workload to meet set deadlines.Undertake any other duties applicable to the post holders grade as agreed with the post holders line manager.

Person Specification

Experience

Essential

• Experience of working on own initiative within professional boundaries and within national/local protocols and legislation.
• Experience of responding directly to enquiries from patients.
• Excellent IT skills.
• Using IT systems to record, analyse and communicate information accurately.
• Knowledge and understanding of responsibilities related to patient information and confidentiality.
• Understanding of clinical governance and quality measures
• Recognises priorities when problem solving and identifies deviations from the normal pattern and can refer to the Pharmacist or GPs when appropriate

Qualifications

Essential

• Diploma Level 3 or equivalent in Pharmacy Services

Person Specification Experience Essential Experience of working on own initiative within professional boundaries and within national/local protocols and legislation. Experience of responding directly to enquiries from patients. Excellent IT skills. Using IT systems to record, analyse and communicate information accurately. Knowledge and understanding of responsibilities related to patient information and confidentiality. Understanding of clinical governance and quality measures Recognises priorities when problem solving and identifies deviations from the normal pattern and can refer to the Pharmacist or GPs when appropriate Qualifications Essential Diploma Level 3 or equivalent in Pharmacy Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

All Saints Medical Centre

Newton Heath Health Centre, 2 Old Church St, Manchester

Manchester

M40 2JF

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

All Saints Medical Centre

Newton Heath Health Centre, 2 Old Church St, Manchester

Manchester

M40 2JF

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Job summary

We have part time 30hrs per week position available. Working hours between Monday-Friday 8am-6:30pm.

Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

Main duties of the job

Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

About us

John Street Medical Practice is run by Hope Citadel Healthcare.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.

More information on Hope Citadel Healthcare can be found on our website.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

Job summary

Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

We have full-time fixed term position available. Working hours between Monday-Friday 8am-6:30pm.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

Main duties of the job

Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

About us

Hill Top Surgery is run by Hope Citadel Healthcare.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.

More information on Hope Citadel Healthcare can be found on our website.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

Job summary

We have part time/full-time position available. Working hours between Monday-Sunday 8am-8pm.

Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, and you will work as part of a team that complete the day to day tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

Main duties of the job

Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

About us

Hawthorn Medical Centre is run by Hope Citadel Healthcare.

Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned by local CCGs to provide NHS services to the local area where the practices are located.

More information on Hope Citadel Healthcare can be found on our website.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.

We really care about whole person healthcare.

We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.

Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.