Job description

Job responsibilities

Job Summary

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Person Specification

Additional Criteria

Essential

• Effective team worker
• Ability to work flexibly
• Ability to develop supportive relationships with colleagues
• Ability to work under own initiative
• Ability to follow guidelines and protocols.

Qualifications

Essential

• NVQ Level 2 dispensing qualification Proof/certification required.
• Good standard of general education

Experience

Essential

• Excellent IT skills
• Excellent communication skills, verbal and written.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Experience of answering telephone queries in a busy environment.
• Experience of a computerised clinical system (Emis, SystmOne etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Co-ordinator

Job Description

Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader

Reports to: Care Co-ordinator Team Leader

Role Purpose:

To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice

Service Co-ordination

Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals

Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice

Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions

Act on communications from hospitals, community services, mental health services and other providers

Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings

Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)

Act as a single point of contact for health professionals and patients within your remit

Active Care Planning

Work with GPs and other primary care professionals to identify and manage patients

Work with defined cohorts of patients, focusing on what matters to the person

Patient Support

Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

Ensuring that actions from review meetings are progressed on behalf of patients

Proactively support patients to participate in local and national screening programmes

Support people to understand their level of knowledge, skills and confidence

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

Identify and address safeguarding concerns

Identify and support carers of patients to ensure that they also look after their own wellbeing

Development Activity

Actively promote your role within the practice and PCN

Contribute to tackling inequalities in health and social care for example individuals with long-term conditions and complex care needs

Support the development and implementation of projects and initiatives aimed at improving care for patients

Reporting

Maintain accurate, effective records of activity and produce reports as required

Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Personal Qualities

Essential

• Approachable and flexible
• Sensitive to patients needs
• Ability and willingness to work across all Holderness Health sites

Experience

Essential

• Experience of working in a busy and demanding environment
• Experience of delivering high quality customer or patient care
• Experience of general administration processes and record keeping
• Computer literate with an ability to use the required IT systems and Microsoft Office
• Intermediate level of Excel skills
• Excellent communication skills, both verbal and written, telephone and face to face
• Able to effectively manage own workload
• Able to meet deadlines, work under pressure and balance priorities
• Attention to detail ensuring a high level of accuracy and confidentiality
• Able to build and sustain relationships at all levels

Desirable

• Experience of working in a health or social care setting, ideally general practice
• Experience of SystmOne clinical system
• Experience of recording notes/actions
• Understanding of patient care needs
• Knowledge of medical terminology
• An understanding and knowledge of the workings of the NHS
• Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications

Essential

• Good standard of general education (NVQ Level 2 or equivalent)

Desirable

• NVQ Level 3 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

United Kingdom

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)