Job description

Job responsibilities

The core focus of this role will be working within the PACT based at Bury Knowle Health Centre in Headington. The Proactive Care Team work proactively to improve access to healthcare for the practices highest need patients and their families. The team aim to provide support for patients and their families in the community in their own home environment through both short-term health and social care crisis. This can be during acute illness, chronic condition treatment at home, longer-term frailty, end of life care and to help prevent hospital admission. The team provides high quality, person centered clinical care for those living with complex health and social needs, addressing individual needs within a patients own environment. This is achieved by collaborating with all health and social care agencies and integrating with other services across primary and secondary care. This is a collaborative role which works closely with the Proactive Care Team Coordinator and Clinical GP lead.

You will need to provide and maintain a high standard of care to patients and support the Practice with other tasks as needed. This will include assessment, diagnosis, treatment and referral of patients depending on their needs, and with the support of daily GP clinical input.

Person Specification

Qualifications

Essential

• - Full registration as a Paramedic with the Health and Care Professions Council (HCPC) or as ANP with the Nursing and Midwifery Council (NMC).
• - Interest and commitment to providing Proactive Care to vulnerable individuals.
• - Demonstrable commitment to professional and personal development.
• - Experience managing a diverse and constantly changing caseload, prioritising and recognising unwell patients effectively.
• - Experience working with Microsoft windows and Microsoft office applications.
• - Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• - Able to listen, empathise with people and provide person-centred support in a non-judgmental way.
• - Able to get along with people from all backgrounds, respecting lifestyles and diversity.
• - Commitment to reducing health inequalities and proactively working to reach people from all communities.
• - Able to support people in a way that inspires trust and confidence, motivating them to reach their potential.
• - Able to communicate effectively, both verbally and in writing, with a wide range of people
• - Able to identify risk and assess/ manage risk when working with individuals.
• - Understanding of when it is necessary to refer people back to other health professionals/ agencies
• - Able to prioritise and finish work tasks.
• - Able to develop effective working relationships with colleagues within and outside the practice.
• - Personal accountability, emotional resilience and works well under pressure.
• - Ability to analyse and interprets complex/ often incomplete information, preempt and evaluate issues, and recommend an appropriate course of action to address the issues.
• - Able to work flexibly and enthusiastically within a team and to one's own initiative.
• - Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Desirable

• - Non medical prescribing qualification.
• - Working towards an MSc in Advanced Clinical Practice or equivalent
• - Completion of level 6/7 higher education modules in patient assessment/ management of minor illnesses.
• - Completion of additional primary/ urgent care courses such as the College of Paramedics Diploma in Primary and Urgent Care or Royal College of Surgeons Diploma in Urgent Medical Care.
• - Experience working with a multi-disciplinary team.
• - Experience working with Primary Care clinical record systems (e.g EMIS).
• - Experience of working within a primary care setting.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The core focus of this role will be working within the PACT based at Bury Knowle Health Centre in Headington. The Proactive Care Team work proactively to improve access to healthcare for the practices highest need patients and their families. The team aim to provide support for patients and their families in the community in their own home environment through both short-term health and social care crisis. This can be during acute illness, chronic condition treatment at home, longer-term frailty, end of life care and to help prevent hospital admission. The team provides high quality, person centered clinical care for those living with complex health and social needs, addressing individual needs within a patients own environment. This is achieved by collaborating with all health and social care agencies and integrating with other services across primary and secondary care. This is a collaborative role which works closely with the Proactive Care Team Coordinator and Clinical GP lead.

You will need to provide and maintain a high standard of care to patients and support the Practice with other tasks as needed. This will include assessment, diagnosis, treatment and referral of patients depending on their needs, and with the support of daily GP clinical input.

Person Specification

Qualifications

Essential

• - Full registration as a Paramedic with the Health and Care Professions Council (HCPC) or as ANP with the Nursing and Midwifery Council (NMC).
• - Interest and commitment to providing Proactive Care to vulnerable individuals.
• - Demonstrable commitment to professional and personal development.
• - Experience managing a diverse and constantly changing caseload, prioritising and recognising unwell patients effectively.
• - Experience working with Microsoft windows and Microsoft office applications.
• - Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• - Able to listen, empathise with people and provide person-centred support in a non-judgmental way.
• - Able to get along with people from all backgrounds, respecting lifestyles and diversity.
• - Commitment to reducing health inequalities and proactively working to reach people from all communities.
• - Able to support people in a way that inspires trust and confidence, motivating them to reach their potential.
• - Able to communicate effectively, both verbally and in writing, with a wide range of people
• - Able to identify risk and assess/ manage risk when working with individuals.
• - Understanding of when it is necessary to refer people back to other health professionals/ agencies
• - Able to prioritise and finish work tasks.
• - Able to develop effective working relationships with colleagues within and outside the practice.
• - Personal accountability, emotional resilience and works well under pressure.
• - Ability to analyse and interprets complex/ often incomplete information, preempt and evaluate issues, and recommend an appropriate course of action to address the issues.
• - Able to work flexibly and enthusiastically within a team and to one's own initiative.
• - Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Desirable

• - Non medical prescribing qualification.
• - Working towards an MSc in Advanced Clinical Practice or equivalent
• - Completion of level 6/7 higher education modules in patient assessment/ management of minor illnesses.
• - Completion of additional primary/ urgent care courses such as the College of Paramedics Diploma in Primary and Urgent Care or Royal College of Surgeons Diploma in Urgent Medical Care.
• - Experience working with a multi-disciplinary team.
• - Experience working with Primary Care clinical record systems (e.g EMIS).
• - Experience of working within a primary care setting.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Administer a range of injections, including:
• Childhood immunisations (as appropriate)
• Flu and COVID-19 vaccines
• Travel vaccinations
• Vitamin B12 injections
• Perform basic wound care, dressings, and removal of sutures or clips.
• Record and monitor vital signs, such as blood pressure, pulse, temperature, height, and weight.
• Perform ECGs, urinalysis, and phlebotomy (if trained).
• Assist in health promotion, lifestyle advice, and patient education.
• Maintain accurate and timely clinical documentation using practice systems (EMIS).
• Follow infection prevention and control protocols and contribute to clinical audits and stock management.

Person Specification

Qualifications

Essential

• Registered with the Nursing and Midwifery Council NMC as a Nursing Associate with no active conditions to practice.
• Trained in cervical screening or willingness to undertake training.
• Trained in Childhood immunisations or willingness to undertake training.
• Up-to-date training in immunisation and vaccination.
• Experience in a general practice or community healthcare setting.
• Good knowledge of safeguarding, confidentiality, and data protection.
• Confident using clinical systems and electronic records.

Desirable

• Phlebotomy and wound care experience.
• Experience supporting - QOF Quality and Outcomes Framework targets and recall systems.
• Additional qualifications in chronic disease management or smoking cessation.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The core focus of this role will be working within the PACT based at Bury Knowle Health Centre in Headington. The Proactive Care Team work proactively to improve access to healthcare for the practices highest need patients and their families. The team aim to provide support for patients and their families in the community in their own home environment through both short-term health and social care crisis. This can be during acute illness, chronic condition treatment at home, longer-term frailty, end of life care and to help prevent hospital admission. The team provides high quality, person centered clinical care for those living with complex health and social needs, addressing individual needs within a patients own environment. This is achieved by collaborating with all health and social care agencies and integrating with other services across primary and secondary care. This is a collaborative role which works closely with the Proactive Care Team Coordinator and Clinical GP lead.

You will need to provide and maintain a high standard of care to patients and support the Practice with other tasks as needed. This will include assessment, diagnosis, treatment and referral of patients depending on their needs, and with the support of daily GP clinical input.

Person Specification

Qualifications

Essential

• - Full registration as a Paramedic with the Health and Care Professions Council (HCPC) or as ANP with the Nursing and Midwifery Council (NMC).
• - Interest and commitment to providing Proactive Care to vulnerable individuals.
• - Demonstrable commitment to professional and personal development.
• - Experience managing a diverse and constantly changing caseload, prioritising and recognising unwell patients effectively.
• - Experience working with Microsoft windows and Microsoft office applications.
• - Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• - Able to listen, empathise with people and provide person-centred support in a non-judgmental way.
• - Able to get along with people from all backgrounds, respecting lifestyles and diversity.
• - Commitment to reducing health inequalities and proactively working to reach people from all communities.
• - Able to support people in a way that inspires trust and confidence, motivating them to reach their potential.
• - Able to communicate effectively, both verbally and in writing, with a wide range of people
• - Able to identify risk and assess/ manage risk when working with individuals.
• - Understanding of when it is necessary to refer people back to other health professionals/ agencies
• - Able to prioritise and finish work tasks.
• - Able to develop effective working relationships with colleagues within and outside the practice.
• - Personal accountability, emotional resilience and works well under pressure.
• - Ability to analyse and interprets complex/ often incomplete information, preempt and evaluate issues, and recommend an appropriate course of action to address the issues.
• - Able to work flexibly and enthusiastically within a team and to one's own initiative.
• - Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Desirable

• - Non medical prescribing qualification.
• - Working towards an MSc in Advanced Clinical Practice or equivalent
• - Completion of level 6/7 higher education modules in patient assessment/ management of minor illnesses.
• - Completion of additional primary/ urgent care courses such as the College of Paramedics Diploma in Primary and Urgent Care or Royal College of Surgeons Diploma in Urgent Medical Care.
• - Experience working with a multi-disciplinary team.
• - Experience working with Primary Care clinical record systems (e.g EMIS).
• - Experience of working within a primary care setting.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking to recruit a Care Coordinator to provide clinical admin support to our Contracts and Clinical Pharmacy Team. The role will be varied and include daily processing of repeat medication, dealing with medication queries from patients and outside agencies, carrying out prescribing audits, actioning safety alerts, managing the recall system for medication management, imputing of clinical data and direct patient contact to encourage uptake of services. You would play an important role to proactively identify and work with people, including the frail/elderly and those with long term conditions, as well as outreach work of patients who may not be engaging with our services.

You would work closely and in partnership with the practice clinical teams, Clinical Pharmacists, and other members of the PCN multi-disciplinary teams providing coordination and navigation for patients and their carers across health and care services.

The successful candidate will display a compassionate nature, be knowledgeable about health care practices and medication, whilst providing exceptional customer service. You will have excellent communication skills, and a high level of IT literacy. Familiarity with IT systems including EMIS and Docman 10 would be desirable.

Person Specification

Experience

Essential

• We're looking for someone who
• - Has experience working within the NHS or primary care.
• - Has knowledge of medicines and prescribing processes.
• - Is highly organised with excellent attention to detail.
• - Has strong IT skills and enjoys working with data and clinical systems.
• - Is confident communicating with patients and healthcare professionals.
• - Enjoys problem-solving and working as part of a supportive team.

Desirable

• - Experience in general practice, hospital or community pharmacy.
• Knowledge of EMIS and Docman.
• - Experience supporting healthcare improvement projects.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a clinical member of the Management Team be responsible for the safe and effective delivery and future development of the nursing and overall clinical services.

Work with other senior staff to ensure the achievement of Practice aims and objectives and the efficient and effective running of the nursing service and the service as a whole, collaborating on setting policy for the clinical service and the nursing team.

Plan, develop and implement specific projects and new nursing services as required.

Ensure that the Nursing Team are supported with CPD meetings to disseminate information relevant to practices and ensure that the team are aware of any changes. Including gathering information, setting agendas, minuting and sending out minutes.

Lead on infection control for the practice.

Attend contract, SEA and any other appropriate meetings and ensure nurses are aware of any feedback from these.

Identify the nursing requirement to meet the practice population need, assessing the impact and implementation of skill-mix in the delivery of care and developing new services and increasing skill-mix as appropriate.

Maintain record of nurse/HCA/NA competencies and ensure all teams are aware of this.

Ensure nursing team are meeting all clinical contract standards such as QOF

Liaise with nurse chronic disease leads and plan/ process map changes to improve the surgery chronic disease management ensuring we meet NICE/ QOF/contract guidelines and targets

Respond to all nurse related clinical queries from all other teams. Advise as needed.

Advise Nurse admin re clinical queries and oversee nurse rota checking correct skill mix, advising re holiday cover, absences or training requirements in conjunction with the Director of Nursing.

Provide clinical cover where required to maintain a safe and effective nursing service. Duties will include those typically performed by Practice Nurses/treatment room nurse as well as Chronic disease management and reviews.

Line Management and Leadership

Carry out Revalidation interviews for Practice Nurse Team.

Maintain an open door policy for all nursing team and provide supervision on an ad hoc basis.

Build and lead a cohesive and effective team with good cross team communication.

Lead or participate in recruitment as required and implement induction programmes for new Practice nursing staff.

Organise work and delegate clearly and appropriately, assessing the competence of those taking on delegated tasks and ensuring safe practice.

Assess competence of clinical staff, including in-house certification of staff where appropriate (e.g. Healthcare Assistants).

Provide pastoral support for staff when required, particularly in relation to issues that affect their ability to work.

Communicate resource constraints to the team and discuss with them ideas for effective and efficient working within these constraints.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Teaching and Training

Promote a learning environment, act as a mentor and assess all training needs for the Practice Nursing Team and organise training needed to achieve an effective and safe service.

Ensure that all required training is completed by members of the team and documented.

Plan in-house training and competencies for PNs/HCAs/ NAs.

Take responsibility for own development, learning and performance including participating in clinical supervision and training as necessary to update skills and knowledge.

Participation in the monthly educational and training events of the Practice, and set the monthly agenda for the Practice nursing team.

Participation in the induction of new staff, students and other attached professionals as necessary.

Facilitate and organise the introduction of student nurses into the practice working closely with Oxford Brookes University.

Communication

Effective communication with clinical and non-clinical colleagues to ensure the smooth running of the practices.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

To communicate difficult, often unpleasant or sensitive, messages to patients and families.

Act as an advocate when representing patients and colleagues.

Information Resources

Review, enter and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring, financial and audit processes.

To understand and follow the requirements of confidentiality (including the Data Protection Act) and the Freedom of Information Act and to refer on any queries as appropriate.

To follow Practice policy regarding the use of email and computer tasks as the main internal method of non-verbal communication and the use of the intranet and the internet as the main source of internal and external information, including the retrieval of relevant information for patients on their condition.

Ensure all templates, policies and procedures are up to date and align with Nice guidelines

Organisation/Quality

Recognise and work within own competence and relevant professional codes of conduct as set out by the Nursing and Midwifery Council.

To follow Practice policies, including Security and Information Governance.

The efficient and prompt delivery of administrative tasks.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care (self and team) to National Service Frameworks, NICE guidelines, PCT/CCG policy and evidence-based care.

Assess effectiveness of care delivery (self and team) through self and peer review, benchmarking and formal evaluation.

Utilise the audit cycle as a means of evaluating the quality of work, implementing improvements where required (self and team).

To participate in quality improvement initiatives, including Significant Event Analysis, peer review and the review of patient complaints.

To cooperate fully and openly with the investigation of patient complaints (or other investigations).

Respond to complaints from patients that need a clinical response or are related to nurse clinics.

To participate in CCG commissioning initiatives and programmes as required.

To support the aims and objectives of the Practice and contribute to the ongoing development of the Practice as required.

Equality and Diversity

Act as a role model and enable others in the observance of equality and diversity good practice.

To act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures.

To respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

To follow the Practice chaperoning policy.

Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults, including Practice policies. To follow the guidance and policies and take action in an appropriate manner.

Person Specification

Essential requirements:

Education, qualifications and experience

Relevant nursing/health degree or equivalent.

Registered nurse.

Substantial post-registration nursing experience with significant recent primary care nursing experience.

Up-to-date skills and experience in the full range of practice nursing services.

Experience in implementing protocols, clinical guidelines and/or service improvements.

Experience of using infection control procedures.

Knowledge of clinical governance issues in primary care.

A commitment to providing a high standard of care that is responsive and flexible in its approach to meeting the needs of a deprived and ethnically diverse inner city population.

An understanding of the importance of good data quality and information governance.

Good IT and keyboard skills with experience of using computerised medical record systems.

Personal skills and abilities

Highly motivated, enthusiastic and flexible in approach to work.

A friendly and approachable manner with good people skills.

The ability to work as a member of a large multidisciplinary team.

Excellent communication skills the ability to communicate clearly and effectively with a wide range of individuals both verbally and in writing.

The ability to communicate and interact with the public in a discreet and sensitive manner, recognising their needs for alternative methods and styles of communication.

Excellent organisational skills.

A commitment to professional and personal development.

Willingness to be involved in teaching and training.

The ability to influence others positively, negotiate constructively and resolve conflict successfully.

The ability and willingness to engage with individuals to improve their personal performance.

General

A commitment to the ongoing development of the Practice.

The ability to give good and regular attendance.

Desirable requirements:

Experience of managing other people.

Mentor/teaching qualification and experience of teaching in a clinical setting.

Additional relevant qualifications, e.g. community nursing, family planning, teaching/mentoring, chronic disease, etc.

Person Specification

Qualifications

Essential

• Relevant nursing/health degree or equivalent. Registered nurse. Substantial post-registration nursing experience with significant recent primary or community nursing experience. Up-to-date skills and experience in the full range of practice nursing services. Experience in implementing protocols, clinical guidelines and/or service improvements. Experience of using infection control procedures. Knowledge of clinical governance issues in primary care. A commitment to providing a high standard of care that is responsive and flexible in its approach to meeting the needs of a deprived and ethnically diverse inner city population. An understanding of the importance of good data quality and information governance. Good IT and keyboard skills with experience of using computerised medical record systems. Personal skills and abilities Highly motivated, enthusiastic and flexible in approach to work. A friendly and approachable manner with good people skills. The ability to work as a member of a large multidisciplinary team. Excellent communication skills the ability to communicate clearly and effectively with a wide range of individuals both verbally and in writing. The ability to communicate and interact with the public in a discreet and sensitive manner, recognising their needs for alternative methods and styles of communication. Excellent organisational skills. A commitment to professional and personal development. Willingness to be involved in teaching and training. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability and willingness to engage with individuals to improve their personal performance.

Desirable

• Experience of managing other people. Mentor/teaching qualification and experience of teaching in a clinical setting. Additional relevant qualifications, e.g. community nursing, family planning, teaching/mentoring, chronic disease, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)