Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

23 October 2026

Pay scheme

Other

Salary

£13.63 to £18.40 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0032

Job locations

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00) Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.

This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.

A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A rewarding role where you'll make a real difference to patients and clinicians across your local community.
• Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments.
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Closing Date: Friday 6th November 2026(5pm)

Working base: Keynsham

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00) Please note that shift patterns and rota flexibility can be discussed at the application stage.About the role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours: Monday Friday 18:15/18:30 23:00 (Evenings) Monday Friday 23:00 08:00 (Overnights) Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)Your key duties will include:Driving Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift.Base To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About youAs someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usHealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include: Telephone clinical assessment and consultation Video consultations Face-to-face appointments at our treatment centres Home visits for patients unable to travel Clinical assessment and advice following NHS 111 referrals In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathwayOur services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer: A rewarding role where you'll make a real difference to patients and clinicians across your local community. Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments. Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays. Company Pension Scheme. Simply Health cash plan membership. Life Assurance. Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected] Date: Friday 6th November 2026(5pm)Working base: KeynshamAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected] see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

23 October 2026

Pay scheme

Other

Salary

£13.63 to £18.40 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0033

Job locations

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Fisherton House, Fountain Way

Wilton Rd.

Salisbury

SP2 7FD

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. This is a part-time, permanent position with a core need for weekend and overnights sessions.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the Role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.

This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.

A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About You

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A rewarding role where you'll make a real difference to patients and clinicians across your local community.
• Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Closing Date: Friday 6th November 2026(5pm)

Working base: Salisbury

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. This is a part-time, permanent position with a core need for weekend and overnights sessions.Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.About the Role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours: Monday Friday 18:15/18:30 23:00 (Evenings) Monday Friday 23:00 08:00 (Overnights) Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rotaYour key duties will include:Driving Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift.Base To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About YouAs someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usHealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include: Telephone clinical assessment and consultation Video consultations Face-to-face appointments at our treatment centres Home visits for patients unable to travel Clinical assessment and advice following NHS 111 referrals In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathwayOur services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer: A rewarding role where you'll make a real difference to patients and clinicians across your local community. Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour. Combined with flexible part-time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays. Company Pension Scheme. Simply Health cash plan membership. Life Assurance. Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected] Date: Friday 6th November 2026(5pm)Working base: SalisburyAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected] see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow.

Main duties of the job

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of theHealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

01 October 2026

Pay scheme

Other

Salary

£26,000 to £30,000 a year £26,000 to £30,000 based on FT hours. PT hours will be pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0028

Job locations

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Job description

Job responsibilities

Counsellor (UK GLASGOW)

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow

About the role

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

Requirements

Shift Patterns

We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).

Our shift patterns are split as follows, based on 3 days:

Shift Pattern 1

1 Day shift office

1 Middle Shift

1 Late shift

Plus 1 awake shift per month (midnight to 6am)

No mandatory weekend

Shift Pattern 2

1 Day shift - office

1 Middle shift

1 Late shift

Plus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business need

Shift Pattern 3

1 Day shift office

1 middle shift

1 awake shift (midnight 6am weekly)

NO mandatory weekend

Shift Pattern 4

1 Day shift - office

1 middle shift (weekend)

1 late shift

Plus 1 sleeping shift, per month (10pm-8am) dependent on business need

Key Skills and Experience

As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:

• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Benefits

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

What we offer

• A full induction training programme, which will be undertaken via Microsoft Teams.
• An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
• 22 days leave (or pro rata equivalent).
• Bank Holidays and your birthday off as leave.
• Financial assistance for Supervision.
• Regular 1-2-1s with your line Manager.
• 24/7 on-call staff support.
• Auto-enrolment pension scheme.
• Health Scheme and access to our Employee Assistance Programme.
• Life Insurance Scheme.

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.

Please ensure your application includes: -

• Your most recent CV containing your full Employment history.
• Details of your counselling qualifications
• Membership number

Hybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)

Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.

Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Any offers of employment are subject to either one the following:-

PVG - Scotland

DBS - England/Wales

Northern Ireland - Access NI

Republic of Ireland - Garda

More About us

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at

Safeguarding

Please see for information relating to our commitment to safeguarding.

Job description Job responsibilities Counsellor (UK GLASGOW)Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in GlasgowAbout the roleOur EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to: Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.RequirementsShift PatternsWe have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).Our shift patterns are split as follows, based on 3 days:Shift Pattern 11 Day shift office1 Middle Shift1 Late shiftPlus 1 awake shift per month (midnight to 6am)No mandatory weekendShift Pattern 21 Day shift - office1 Middle shift1 Late shiftPlus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business needShift Pattern 31 Day shift office1 middle shift1 awake shift (midnight 6am weekly)NO mandatory weekendShift Pattern 41 Day shift - office1 middle shift (weekend)1 late shiftPlus 1 sleeping shift, per month (10pm-8am) dependent on business needKey Skills and ExperienceAs a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.BenefitsWhy us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.What we offer A full induction training programme, which will be undertaken via Microsoft Teams. An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic. 22 days leave (or pro rata equivalent). Bank Holidays and your birthday off as leave. Financial assistance for Supervision. Regular 1-2-1s with your line Manager. 24/7 on-call staff support. Auto-enrolment pension scheme. Health Scheme and access to our Employee Assistance Programme. Life Insurance Scheme.ApplyIf you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.Please ensure your application includes: - Your most recent CV containing your full Employment history. Details of your counselling qualifications Membership numberHybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.*We reserve the right to close this job in the event we receive a sufficient number of applications.**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.Any offers of employment are subject to either one the following:-PVG - ScotlandDBS - England/WalesNorthern Ireland - Access NIRepublic of Ireland - GardaMore About usWe exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atSafeguardingPlease see for information relating to our commitment to safeguarding.

Person Specification

Qualifications

Essential

• As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:
• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Person Specification Qualifications Essential As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow.

Main duties of the job

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of theHealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£26,000 to £30,000 a year £26,000 to £30,000 based on FT hours. PT hours will be pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0027

Job locations

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Job description

Job responsibilities

Counsellor (UK GLASGOW)

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in Glasgow

About the role

Our EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

Requirements

Shift Patterns

We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).

Our shift patterns are split as follows, based on 3 days:

Shift Pattern 1

1 Day shift office

1 Middle Shift

1 Late shift

Plus 1 awake shift per month (midnight to 6am)

No mandatory weekend

Shift Pattern 2

1 Day shift - office

1 Middle shift

1 Late shift

Plus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business need

Shift Pattern 3

1 Day shift office

1 middle shift

1 awake shift (midnight 6am weekly)

NO mandatory weekend

Shift Pattern 4

1 Day shift - office

1 middle shift (weekend)

1 late shift

Plus 1 sleeping shift, per month (10pm-8am) dependent on business need

Key Skills and Experience

As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:

• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Benefits

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

What we offer

• A full induction training programme, which will be undertaken via Microsoft Teams.
• An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
• 22 days leave (or pro rata equivalent).
• Bank Holidays and your birthday off as leave.
• Financial assistance for Supervision.
• Regular 1-2-1s with your line Manager.
• 24/7 on-call staff support.
• Auto-enrolment pension scheme.
• Health Scheme and access to our Employee Assistance Programme.
• Life Insurance Scheme.

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.

Please ensure your application includes: -

• Your most recent CV containing your full Employment history.
• Details of your counselling qualifications
• Membership number

Hybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)

Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.

Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Any offers of employment are subject to either one the following:-

PVG - Scotland

DBS - England/Wales

Northern Ireland - Access NI

Republic of Ireland - Garda

More About us

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at

Safeguarding

Please see for information relating to our commitment to safeguarding.

Job description Job responsibilities Counsellor (UK GLASGOW)Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team a part- time basis, based in-office at our HQ in GlasgowAbout the roleOur EAP Counsellors work to help employees resolve personal and work-related issues that may be affecting their health and wellbeing. Our EAP services include short-term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to: Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in-the-moment support, or booked single sessions, conducted by telephone and/or video consultation. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.RequirementsShift PatternsWe have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).Our shift patterns are split as follows, based on 3 days:Shift Pattern 11 Day shift office1 Middle Shift1 Late shiftPlus 1 awake shift per month (midnight to 6am)No mandatory weekendShift Pattern 21 Day shift - office1 Middle shift1 Late shiftPlus 1 weekend, either a Sat or Sun per month and a sleeping shift, per month (10pm-8am) dependent on business needShift Pattern 31 Day shift office1 middle shift1 awake shift (midnight 6am weekly)NO mandatory weekendShift Pattern 41 Day shift - office1 middle shift (weekend)1 late shiftPlus 1 sleeping shift, per month (10pm-8am) dependent on business needKey Skills and ExperienceAs a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.BenefitsWhy us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.What we offer A full induction training programme, which will be undertaken via Microsoft Teams. An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic. 22 days leave (or pro rata equivalent). Bank Holidays and your birthday off as leave. Financial assistance for Supervision. Regular 1-2-1s with your line Manager. 24/7 on-call staff support. Auto-enrolment pension scheme. Health Scheme and access to our Employee Assistance Programme. Life Insurance Scheme.ApplyIf you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you.Please ensure your application includes: - Your most recent CV containing your full Employment history. Details of your counselling qualifications Membership numberHybrid: Glasgow/Remote - Minimum of 1 day based in the Glasgow Office, depending on shift/days worked (mandatory)Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.Any agreed permanent work performed between10:00pm and 6:00am, Monday to Sunday, shall be paid at50% of your standard hourly rate.*We reserve the right to close this job in the event we receive a sufficient number of applications.**Please note we may require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.Any offers of employment are subject to either one the following:-PVG - ScotlandDBS - England/WalesNorthern Ireland - Access NIRepublic of Ireland - GardaMore About usWe exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atSafeguardingPlease see for information relating to our commitment to safeguarding.

Person Specification

Qualifications

Essential

• As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate:
• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• Proficiency in written and oral English language.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound Clinical decisions, whilst holding boundaries.
• Your abilities as a team-player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

Person Specification Qualifications Essential As a fully qualified Counsellor or Psychotherapist, our ideal candidate will be able to demonstrate: Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Good IT skills with good working knowledge of Microsoft Office suite. Proficiency in written and oral English language. A strong clinical background, with excellent assessment skills. An ability to make sound Clinical decisions, whilst holding boundaries. Your abilities as a team-player with excellent time management, clinical, communication and organisation skills. An ability to be cognisant of clients and the service whilst working under pressure. An ability to work within a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

WIZU, Office 2.10, Glasgow

2 West Regent Street

Glasgow

G21RW

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

£12.71 to £17.16 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0018

Job locations

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

OurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Please note that this role involves up to 44 hours per month, with shifts scheduled across weekdays, weekends, and overnight periods.

Closing Date: Friday 25th September 2026(5pm)

Working base: Keynsham

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.About the role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:Monday Friday 18:15/18:30 23:00 (Evenings)Monday Friday 23:00 08:00 (Overnights)Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)Your key duties will include:DrivingDriving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.Accurate recording of all medications and consumables used while on shift.BaseTo be the first point of contact for the patient or carer/relative in our designated Treatment Centres.Supporting Clinicians while you are on shift.Communicating with patients both in person and via the telephone (comfort & welfare checks).Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management:Using a variety of computer systems to accurately maintain stock levels of medication and consumables.Replenishing car stock at the end of your shift.Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About youAs someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to:Confidently interact with patients, relatives and carers.Demonstrate compassion and respect.Possess excellent attention to detail.Have strong administration skills.Be personable, engaging and reassuring.Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usOurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer:A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.Company Pension Scheme.Simply Health cash plan membership.Life Assurance.Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]Please note that this role involves up to 44 hours per month, with shifts scheduled across weekdays, weekends, and overnight periods.Closing Date: Friday 25th September 2026(5pm)Working base: KeynshamAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]SafeguardingPlease see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Keynsham Health Centre

St. Clements Road

Keynsham

Bristol

BS31 1AF

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

£12.71 to £17.16 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0019

Job locations

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Fisherton House, Fountain Way

Wilton Rd.

Salisbury

SP2 7FD

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

OurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Closing Date: Friday 25th September 2026(5pm)

Working base: Salisbury

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.About the role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:Monday Friday 18:15/18:30 23:00 (Evenings)Monday Friday 23:00 08:00 (Overnights)Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)Your key duties will include:DrivingDriving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.Accurate recording of all medications and consumables used while on shift.BaseTo be the first point of contact for the patient or carer/relative in our designated Treatment Centres.Supporting Clinicians while you are on shift.Communicating with patients both in person and via the telephone (comfort & welfare checks).Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management:Using a variety of computer systems to accurately maintain stock levels of medication and consumables.Replenishing car stock at the end of your shift.Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About youAs someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to:Confidently interact with patients, relatives and carers.Demonstrate compassion and respect.Possess excellent attention to detail.Have strong administration skills.Be personable, engaging and reassuring.Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usOurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer:A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.Company Pension Scheme.Simply Health cash plan membership.Life Assurance.Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]Closing Date: Friday 25th September 2026(5pm)Working base: SalisburyAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]SafeguardingPlease see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

£12.71 to £17.16 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0020

Job locations

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

OurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Closing Date: Friday 25th September 2026(5pm)

Working base: Chippenham

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.About the role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:Monday Friday 18:15/18:30 23:00 (Evenings)Monday Friday 23:00 08:00 (Overnights)Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)Your key duties will include:DrivingDriving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.Accurate recording of all medications and consumables used while on shift.BaseTo be the first point of contact for the patient or carer/relative in our designated Treatment Centres.Supporting Clinicians while you are on shift.Communicating with patients both in person and via the telephone (comfort & welfare checks).Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management:Using a variety of computer systems to accurately maintain stock levels of medication and consumables.Replenishing car stock at the end of your shift.Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About youAs someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to:Confidently interact with patients, relatives and carers.Demonstrate compassion and respect.Possess excellent attention to detail.Have strong administration skills.Be personable, engaging and reassuring.Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usOurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer:A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.Company Pension Scheme.Simply Health cash plan membership.Life Assurance.Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]Closing Date: Friday 25th September 2026(5pm)Working base: ChippenhamAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]SafeguardingPlease see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Fox Talbot House

4 Bellinger Close

Chippenham

SN15 1BN

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Job summary

As a result of continued growth,HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on apart-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00).Please note that shift patterns and rota flexibility can be discussed at the application stage.

Main duties of the job

As an Urgent Care Assistant, you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the South West locality.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

£12.71 to £17.16 an hour (dependent on shift times)

Contract

Permanent

Working pattern

Part-time

Reference number

U0040-26-0021

Job locations

Moredon Road

Swindon

Wiltshire

SN2 2JG

United Kingdom

Job description

Job responsibilities

As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

OurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]

Closing Date: Friday 25th September 2026(5pm)

Working base: Swindon

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

Job description Job responsibilities As a result of continued growth, HealthHeroare seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. (23.00-8.00)Please note that shift patterns and rota flexibility can be discussed at the application stage.About the role:As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:Monday Friday 18:15/18:30 23:00 (Evenings)Monday Friday 23:00 08:00 (Overnights)Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)Please note that overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00)Your key duties will include:DrivingDriving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations.Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.Accurate recording of all medications and consumables used while on shift.BaseTo be the first point of contact for the patient or carer/relative in our designated Treatment Centres.Supporting Clinicians while you are on shift.Communicating with patients both in person and via the telephone (comfort & welfare checks).Ensure the Treatment Centre is kept clean and tidy.Medication and Stock Management:Using a variety of computer systems to accurately maintain stock levels of medication and consumables.Replenishing car stock at the end of your shift.Understand stock rotation and expiry dates on weekly delivery of medications and consumablesFull Training will be providedThe Urgent Care Assistant role is variedand requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.Please note that all successful candidates will be required to undertake and pass a drivers medical in line with role requirements.About youAs someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.You will be required to:Confidently interact with patients, relatives and carers.Demonstrate compassion and respect.Possess excellent attention to detail.Have strong administration skills.Be personable, engaging and reassuring.Work confidently under pressure and act professionally in emergency or sometimes stressful situations.Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.About usOurIntegrated Urgent Care (IUC)is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.HealthHero is Europes largest digital health provider, delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.Join us, and help build a next generation health system the world is waiting for.Why us?Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do.We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offer:A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.Company Pension Scheme.Simply Health cash plan membership.Life Assurance.Free staff parking.Apply:If you would like to make a difference and think this is the role for you, we would love to hear from you.Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [email protected]Closing Date: Friday 25th September 2026(5pm)Working base: SwindonAdditional information*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.**We reserve the right to close this job in the event we receive a sufficient number of applications.***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality, Inclusivity and DiversityIn line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [email protected]SafeguardingPlease see here for information relating to our commitment to safeguarding as a provider of healthcare.

Person Specification

Experience

Essential

• You will be required to:
• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Person Specification Experience Essential You will be required to: Confidently interact with patients, relatives and carers. Demonstrate compassion and respect. Possess excellent attention to detail. Have strong administration skills. Be personable, engaging and reassuring. Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HealthHero Integrated Care

Address

Moredon Road

Swindon

Wiltshire

SN2 2JG

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)

Employer details

Employer name

HealthHero Integrated Care

Address

Moredon Road

Swindon

Wiltshire

SN2 2JG

United Kingdom

Employer's website

https://www.healthhero.com/ (Opens in a new tab)