Job description

Job responsibilities

Clinical Practice

• Assess and holistically clinically examine patients with both minor and complex needs through history taking, physical examination and appropriate use of investigations to confirm diagnosis.
• Plan, implement and evaluate an effective management plan for the patient, ensuring safe discharge/referral and/or transfer to an appropriate health care service.
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Refer and discharge safely ensuring that safety-netting advice is offered.
• Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the organisation and with external stakeholders.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Non-Medical Prescribing

• If you are employed in a prescribing capacity, you must only prescribe within your scope of practice and comply with the gtd healthcare NMP governance registration processes.
• You must maintain your knowledge and skills and prescribe within your scope of clinical competencies.
• The non-medical prescriber is required to comply with organisational NMP governance processes and adhere to local and national prescribing guidance.

Delivering a Quality Service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC/HPC etc. Understand own role and scope and identify how this may develop over time.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Ensure professional revalidation requirements are met.
• Deliver care according to NSF, NICE guidelines and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support and participate in shared learning across the organisation and wider organisation.
• Understand and apply guidance that supports the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patient health procedures and local guidance.

Leadership Personal and People Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode.
• Support staff development in order to maximise potential.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
• Critically evaluate and review innovations and developments that are relevant areas of work.
• Take a lead role in planning and implementing changes within the area of care and responsibility.
• Work with senior clinical and management teams to ensure sufficient staff of appropriate ability, quality and skill-mix is available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.
• Contribute to the development of local guidelines, protocols and standards.
• Maintain effective communication with those responsible for the overall commissioning and procurement process.
• To attend and be proactively involved in professional meetings at base and corporately.
• Take the lead/ develop a special interest within certain areas to allow the sharing of clinical knowledge and expertise.

Corporate Responsibility

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
• Prioritise own workload and ensure effective time-management.
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery.
• Discuss, highlight and work with the team to create opportunities to improve patient care.

Management of Risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
• Apply infection-control measures within the organisation according to local and national guidelines.

Managing Information

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.
• Review and process data in order to ensure easy and accurate information retrieval for monitoring and audit processes.

Learning and Development

• Undertake mentorship where appropriate.
• Undertake appropriate supervisor and assessor training, such as Greater Manchester Training Hub (GMTH) Standards for Supervision and Assessment (SSSA) or NHS Enabling Effective Learning Environments in order to act as a qualified assessor and supervisor for internal and external learners and trainees.
• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).
• Assess own learning needs and undertake learning as appropriate.
• Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Person Specification

Qualifications

Essential

• Advanced clinical practice skills and competence.
• Management of patients with complex needs.
• Clinical examination skills and competence.
• Clinical leadership skills and competence.
• Communication skills, both written and verbal.
• Negotiation and conflict management skills.
• Change management experience and evidence.
• Highly motivated.
• Flexibility.
• Enthusiasm.
• Team Player.

Desirable

• Desirable
• Teaching and mentorship in a clinical setting.
• Resource Management.

Experience

Essential

• Registered health care professional, including first level nurse, paramedic, pharmacist or other AHP with MSc Advanced Clinical Practice or credentialing qualification or equivalent. V300 Non-Medical Prescriber (gateway dependent) dependent on professional eligibility.
• Experience working in an Urgent Care/Primary care setting

Desirable

• Mentor/Teaching qualification. Clinical supervision training and experience.

Criteria

Essential

• Experience of working as senior clinician.
• Experience of autonomous practice.
• Experience of leading/managing quality improvement.
• Experience of having worked in Primary and Urgent Care.

Desirable

• Experience in leading/managing a team.
• Experience of working in an unscheduled care service/primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

City Health Centre Walk-in Service

2nd Floor, Boots The Chemist, 32 Market Street

Manchester

M1 1PL

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments across a number of services in line with agreed timescales.
• Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
• Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
• Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
• Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service.
• Ensure regular attendance at operational meetings.
• All training deemed as mandatory to be completed within the specified time frames.
• Perform any tasks as requested that are within the boundaries of the role.
• Ensure that all gtd healthcare policies and procedures form the basis of all decision making.

Other duties

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Skills and Attributes

Essential

• Excellent organisation skills.
• Ability to communicate effectively within a multi-disciplinary environment.
• Commitment to training, attendance at meetings and ongoing
• development.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.

Desirable

• Knowledge of working for the NHS.

Experience

Essential

• At least one years experience of reception or call handling duties.
• Excellent telephone manner.
• Evidence of working to defined policies and procedures.
• Experience of using a computer.
• Experience of a busy telephone answering environment.
• Experience of working with the public.

Desirable

• Experience of liaising with multidisciplinary agencies.
• Primary care experience.

Qualifications

Essential

• Good standard of education.

Desirable

• NVQ Level 2 in Health Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments across a number of services in line with agreed timescales.
• Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
• Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
• Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
• Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service.
• Ensure regular attendance at operational meetings.
• All training deemed as mandatory to be completed within the specified time frames.
• Perform any tasks as requested that are within the boundaries of the role.
• Ensure that all gtd healthcare policies and procedures form the basis of all decision making.

Other duties

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Good standard of education.

Desirable

• NVQ Level 2 in Health Care.

Experience

Essential

• At least one years experience of reception or call handling duties.
• Excellent telephone manner.
• Evidence of working to defined policies and procedures.
• Experience of using a computer.
• Experience of a busy telephone answering environment.
• Experience of working with the public.

Desirable

• Experience of liaising with multidisciplinary agencies.
• Primary care experience.

Skills and Attributes

Essential

• Excellent organisation skills.
• Ability to communicate effectively within a multi-disciplinary environment.
• Commitment to training, attendance at meetings and ongoing development.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.

Desirable

• Knowledge of working for the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)