Job description

Job responsibilities

Main Duties and Responsibilities of the post

The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests and queries in a safe, efficient and effective way.

A) Core Responsibilities

• Liaising with the Medicines Team Manager concerning organisation of work;
• Reviewing and processing repeat prescription requests, closely following protocols;
• Developing a sound knowledge of the electronic prescribing services for the practice;
• Dealing appropriately with medicine queries from patients/pharmacists/care homes;
• Responsible for adding new medicines from discharge summaries and outpatient clinic letters;
• Issuing prescriptions for blister packs, dossette boxes, appliance items;
• Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc

B) Practice Organisation

To ensure a high standard of practice and care at, all times:

• The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff;
• Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients

Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role;

Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality;

Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues;

• Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team;
• The collection of data, preparation of reports and undertaking research as required;
• The efficient use and progressive development of IT to maximise its potential and support in practice activity;
• Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented;
• Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc

In addition, we would expect that:

You deliver care based on the best available evidence or best practice;

You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance

You demonstrate a personal and professional commitment to equality and diversity

C) Relations with Patients

To assist in the management of relations with patients including:

Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education;

Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner;

Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner;

Planning, development and implementation of systems and procedures for patient advice and information

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional development

Experience

Essential

• Demonstrable experience of working in a public environment;
• Demonstrable experience of working with an integrated multi-skilled team;
• Demonstrable experience of working as part of a team

Desirable

• Experience of working in Primary Care/Pharmacy;
• Experience of using EMIS Web;
• Experience of Docman;
• Understanding and experience of Primary Care planning and management;
• Experience of prescription processes

Personal Qualities and Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality;
• Ability to work without direct supervision and determine own workload
• priorities and those of others in the team;
• Ability to use own judgement, resourcefulness and common sense;
• Pleasant and articulate;
• Able to work under pressure;
• Ability to multi-task, especially under pressure;
• Ability to stay calm under all circumstances;
• Able to work in a constantly changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Downend Health Group

Address

Christchurch Family Medical Centre

North Street

Downend

Bristol

BS16 5SG

United Kingdom

Employer's website

https://www.downendhealthgroup.com (Opens in a new tab)

Job description

Job responsibilities

The job duties include, but are not exclusive to:

• Deliver diabetes related care (where suitable training has been undertaking), or demonstrate a desire to undertake relevant training including in diabetes, COPD, and asthma
• Carry out general observations and offering tailored lifestyle advice for various health checks and initiatives. Including health promotion and motivational interviewing
• Manage wound care, including acute, chronic, and post-operative wounds. Assessing for infection and promoting wound healing, including ulcer care
• Provide routine, childhood and seasonal immunisations as required
• Travel advice and vaccinations
• Perform cytology and female health care
• Ability to recognise and manage anaphylaxis or cardiac arrest situation in line with current UK guidelines.

Ready to join us...

If you are looking for a rewarding role and becoming part of a great team of people, then please apply.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Person Specification

Experience

Essential

• Experience of working accordance with the UKCC Code of Professional Conduct and The Scope of Professional Practice;
• Demonstrable experience of working as part of a team;
• Demonstrable experience of working in partnership with other agencies

Desirable

• Experience of using EMIS Web;
• Experience of Primary Care;
• Experience of General Practice

Qualifications

Essential

• Registered General Nurse;
• Full NMC Registration;
• Specific training in Primary Care Nursing;
• Diabetes diploma or equivalent;
• Demonstrable commitment to professional development;
• Willingness to undertake further training to fulfil the post;
• Treatment room experience;
• Chronic disease management

Desirable

• Asthma diploma or equivalent;
• COPD diploma or equivalent

Skills and Abilities

Essential

• Excellent clinical skills;
• Excellent communication skills;
• Excellent interpersonal skills;
• Good personal organisation;
• Good keyboard and computer skills

Desirable

• Ability to use Microsoft Outlook;
• Ability to use MS Word and Excel;
• Ability to learn new software

Personal Qualities & Attributes

Essential

• Ability to demonstrate enthusiasm to developing nursing skills;
• An understanding, acceptance and adherence to the need for strict confidentiality;
• Commitment to ensuring equity of access to health care for all;
• Ability to use own judgement, resourcefulness and common sense;
• Ability to work without direct supervision and determine own workload priorities;
• Ability to work as part of an integrated multi-skilled team;
• Pleasant and articulate;
• Able to work under pressure;
• Able to work in a changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downend Health Group

Address

The Willow Surgery

Hill House Road, Downend

Bristol

BS16 5FJ

United Kingdom

Employer's website

https://www.downendhealthgroup.com (Opens in a new tab)