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General Practice Assistant (GPA)
Diamond Health Group
North East England
GBP 0 - 13 per year
Exercise Therapist
Job summary We have an exciting opportunity for a General Practice Assistant (GPA) to join the team at Diamond Health Group.
16 day(s) ago
General Practice Assistant (GPA)
Diamond Health Group
North East England
GBP 0 - 13 per year
Exercise Therapist
Job summary We have an exciting opportunity for a General Practice Assistant (GPA) to join the team at Diamond Health Group.
16 day(s) ago
Patient Care Coordinator
Diamond Health Group
Inner London, Greater London
GBP 12 per year
Radiographer
Job summary Diamond Health Group is looking to recruit two dynamic and highly motivated Patient Care Coordinators to join our well-established team.
1 month(s) ago
Patient Care Coordinator
Diamond Health Group
Inner London, Greater London
GBP 12 per year
Radiographer
Job summary Diamond Health Group is looking to recruit two dynamic and highly motivated Patient Care Coordinators to join our well-established team.
1 month(s) ago
Posted 16 day(s) ago
Reference: 2386956
Job summary
We have an exciting opportunity for a General Practice Assistant (GPA) to join the team at Diamond Health Group. We are a well-established GP practice providing patient-focused care to approximately 13,500 patients across two sites. As a forward-thinking organisation with a multi-professional workforce, we are committed to delivering high-quality care, education, and training.
Hendford Lodge Medical Centre is an accredited training practice with a strong track record of supporting the development of both clinical and non-clinical staff, reflecting our commitment to building for the future.
We are seeking to recruit a General Practice Assistant to support the wider practice team with a range of administrative and clinical support duties if required.
This is a full-time position of 37 hours per week, with working patterns to be discussed at interview and confirmed with the successful candidate upon appointment.
The role will involve supporting the smooth running of patient services, including routine administration, medical secretarial tasks, and basic clinical support duties as required. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills and experience within a busy and supportive primary care environment.
Main duties of the job
The post holder will provide both administrative and medical secretarial support to the practice team to ensure the smooth running of patient services.
Duties include extracting information from clinical correspondence, accurately coding and updating patient records.
The role involves providing a medical secretarial service, including processing referrals (including e-referrals), arranging appointments and diagnostic tests, and liaising with external organisations such as hospitals and specialist services.
The post holder will support QOF requirements through patient recalls for chronic disease management and maintain accurate clinical records and data quality.
The post holder will manage incoming clinical correspondence, prioritise GP actions, and signpost tasks to appropriate teams such as prescriptions.
Additional duties include supporting administrative and project work for the management team, assisting with meeting actions and follow-up, and completing basic (non-opinion) forms for GP approval, such as insurance and benefit-related documentation.
About us
Employment is provided by the Yeovil Primary Care Network and the role is based at Hendford Lodge Medical Centre. The Yeovil Primary Care Network is an NHS collaboration between five GP practices: Penn Hill Surgery, Ryalls Park Medical Centre, Preston Grove Medical Centre, Diamond Health Group, and Oaklands Surgery.
Primary Care Networks (PCNs) are a key building block of the NHS Long Term Plan, bringing general practices together to work at scale. This collaborative approach supports improved recruitment and retention of staff, more sustainable management of financial and estates pressures, and the development of a wider range of services for patients. It also enhances integration with the broader health and care system.
Diamond Health Group is located in central Yeovil, with a branch site at Abbey Manor Park. We offer 27 days annual leave per year (pro rata) and NHS Pension Scheme membership.
Details
Date posted
06 October 2026
Pay scheme
Other
Salary
£13.84 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3449-26-0011
Job locations
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Job description
Job responsibilities
This role provides a key support function within the general practice team, combining administrative and medical secretarial responsibilities to support the delivery of patient care.
Key responsibilities include:
- Clinical coding and accurate updating of patient records following review of clinical correspondence
- Processing referrals (including e-referrals), arranging appointments and diagnostic tests, and supporting referral tracking
- Reviewing and actioning laboratory results in line with practice protocols
- Providing medical secretarial support, including managing clinical correspondence and liaising with hospitals and external agencies
- Completing basic (non-opinion) forms for GP review and signature (e.g. insurance and benefit-related forms)
- Supporting QOF activity through patient recalls for chronic disease management
- Assisting with meeting administration, action tracking, and follow-up
- Supporting administrative tasks and project work as required across the practice
Full training will be provided. This is a varied and important role within a supportive and forward-thinking primary care environment.
Full job description can be found attached.
Job description
Job responsibilities
This role provides a key support function within the general practice team, combining administrative and medical secretarial responsibilities to support the delivery of patient care.
Key responsibilities include:
- Clinical coding and accurate updating of patient records following review of clinical correspondence
- Processing referrals (including e-referrals), arranging appointments and diagnostic tests, and supporting referral tracking
- Reviewing and actioning laboratory results in line with practice protocols
- Providing medical secretarial support, including managing clinical correspondence and liaising with hospitals and external agencies
- Completing basic (non-opinion) forms for GP review and signature (e.g. insurance and benefit-related forms)
- Supporting QOF activity through patient recalls for chronic disease management
- Assisting with meeting administration, action tracking, and follow-up
- Supporting administrative tasks and project work as required across the practice
Full training will be provided. This is a varied and important role within a supportive and forward-thinking primary care environment.
Full job description can be found attached.
Person Specification
Experience
Essential
- Experience of clerical and administrative work
- Experience of working with the general public
- Experience of using Microsoft Office applications (Word, Excel, Outlook)
- Experience of prioritising own workload in a busy working environment
Desirable
- Experience of working in a GP practice or healthcare environment
- Experience in medical secretarial duties (including typing, referrals and correspondence management)
- Experience of processing referrals and dealing with external organisations (e.g. hospitals)
- Experience of using clinical systems such as EMIS Web
- Experience of clinical coding
Knowledge & Skills
Essential
- Excellent written and verbal communication skills, including the ability to listen, discuss and inform clearly
- Excellent organisational skills with strong time management and ability to prioritise workload
- Ability to build strong working relationships with colleagues at all levels
- High degree of accuracy and attention to detail
- Ability to work independently and as part of a team and promote good team working
- Excellent IT skills, including Microsoft Office and Outlook
- Ability to use clinical systems effectively
- Ability to accurately extract, interpret and code information from clinical correspondence into patient records
- Understanding of patient confidentiality and data protection requirements
- Ability to manage multiple demands and work under pressure
Desirable
- Familiarity with EMIS Web or similar clinical systems
- Knowledge of NHS primary care systems, referral processes and pathways
- Understanding of medical terminology
Qualifications
Essential
- GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
- Willingness to undertake relevant training for the role
Desirable
- Qualification in a health or social care related subject
- Administration or secretarial qualification (e.g. AMSPAR, NVQ Level 3 or equivalent)
- Further training relating to medical administration or clinical systems
Personal qualities
Essential
- Strong customer/patient focus
- Professional, empathetic and approachable manner
- Ability to use own judgement, initiative and common sense
- Ability to cope with multiple demands and work under pressure
- Flexible and adaptable approach to work
- Positive attitude and self-motivated
- Ability to work as part of a multidisciplinary team
- Honest, reliable and maintains integrity at all times
- Willingness to undertake training and continuous professional development
Other
Essential
- Willingness to undergo a DBS check
- Hepatitis B immunity or willingness to undertake immunisations required for the role
Desirable
- Full and clean UK driving licence
Person Specification
Experience
Essential
- Experience of clerical and administrative work
- Experience of working with the general public
- Experience of using Microsoft Office applications (Word, Excel, Outlook)
- Experience of prioritising own workload in a busy working environment
Desirable
- Experience of working in a GP practice or healthcare environment
- Experience in medical secretarial duties (including typing, referrals and correspondence management)
- Experience of processing referrals and dealing with external organisations (e.g. hospitals)
- Experience of using clinical systems such as EMIS Web
- Experience of clinical coding
Knowledge & Skills
Essential
- Excellent written and verbal communication skills, including the ability to listen, discuss and inform clearly
- Excellent organisational skills with strong time management and ability to prioritise workload
- Ability to build strong working relationships with colleagues at all levels
- High degree of accuracy and attention to detail
- Ability to work independently and as part of a team and promote good team working
- Excellent IT skills, including Microsoft Office and Outlook
- Ability to use clinical systems effectively
- Ability to accurately extract, interpret and code information from clinical correspondence into patient records
- Understanding of patient confidentiality and data protection requirements
- Ability to manage multiple demands and work under pressure
Desirable
- Familiarity with EMIS Web or similar clinical systems
- Knowledge of NHS primary care systems, referral processes and pathways
- Understanding of medical terminology
Qualifications
Essential
- GCSE Grade A-C Maths and English or skills level 2 Maths and English or equivalent
- Willingness to undertake relevant training for the role
Desirable
- Qualification in a health or social care related subject
- Administration or secretarial qualification (e.g. AMSPAR, NVQ Level 3 or equivalent)
- Further training relating to medical administration or clinical systems
Personal qualities
Essential
- Strong customer/patient focus
- Professional, empathetic and approachable manner
- Ability to use own judgement, initiative and common sense
- Ability to cope with multiple demands and work under pressure
- Flexible and adaptable approach to work
- Positive attitude and self-motivated
- Ability to work as part of a multidisciplinary team
- Honest, reliable and maintains integrity at all times
- Willingness to undertake training and continuous professional development
Other
Essential
- Willingness to undergo a DBS check
- Hepatitis B immunity or willingness to undertake immunisations required for the role
Desirable
- Full and clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Diamond Health Group
Address
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Employer's website
Employer details
Employer name
Diamond Health Group
Address
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Employer's website
Apply Now
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Posted 1 month(s) ago
Reference: A3449-26-0009
Job summary
Diamond Health Group is looking to recruit two dynamic and highly motivated Patient Care Coordinators to join our well-established team.
This is an exciting and varied role within a busy primary care environment, where no two days are the same. The successful candidates will be patient-focused, approachable and committed to providing a high standard of care, support and service to our patients.
Both positions are part-time, 20 hours per week, with flexibility around the working pattern for the successful candidates. Working arrangements will be discussed at interview and confirmed upon appointment.
There will be an expectation to work one late shift each week on a Friday, with a finish time of 6:30pm.
We are looking for individuals who thrive in a busy environment, enjoy working as part of a team and are passionate about delivering a positive experience for our patients.
Main duties of the job
You will assist and direct patients in accessing the appropriate service, or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.
The roll will provide full administration support for the practice and assist with the processing of prescription requests when required.
About us
Diamond Health Group is situated in central Yeovil, with a branch site on the outskirts at Abbey Manor Park; we are an established and dynamic Practice, with a list size of approximately 14,100 patients. We are a forward-thinking organisation with a multi-professional workforce striving to provide high quality care, education and training. Hendford Lodge Medical Centre is accredited as a training practice and believes in building for the future, having a strong track record of training a range of both health professionals and non-clinical staff.
We offer 27 days annual leave per year plus bank holidays (pro rata) and enrolment into the NHS Pension Scheme.
Details
Date posted
09 September 2026
Pay scheme
Other
Salary
£12.80 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3449-26-0009
Job locations
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Abbey Manor Surgery
The Forum
Yeovil
Somerset
BA21 3TL
United Kingdom
Job description
Job responsibilities
Job Summary
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures.
Signpost new and follow-up appointments by telephone and online consult to manage an efficient appointment service
Process post, scanning and accurate coding of documents.
Process prescription requests in accordance with the current repeat prescribing protocol.
Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.
Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required.
To uphold and deliver the values, standards, aims, objectives, and expectations of the Diamond Health Group.
To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.
Please see the attached full Job Description for more information.
Job description
Job responsibilities
Job Summary
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures.
Signpost new and follow-up appointments by telephone and online consult to manage an efficient appointment service
Process post, scanning and accurate coding of documents.
Process prescription requests in accordance with the current repeat prescribing protocol.
Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.
Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required.
To uphold and deliver the values, standards, aims, objectives, and expectations of the Diamond Health Group.
To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.
Please see the attached full Job Description for more information.
Person Specification
Other
Essential
- Must be willing to undertake a DBS check
Desirable
- Full and clean UK driving licence
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills
- Able to take an overview and prioritise effectively
- Understanding of basic health and social care terminology
Qualifications
Essential
- 5 GCSEs or equivalent, including English and Maths
Desirable
- Further training or qualifications relating to administration
- NVQ in Business Administration Level 2 or above (or suitable equivalent)
Personal qualities
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Positive attitude & self-motivated
- Ability to cope with multiple demands
- Able to work in a changing environment
- Able to use own initiative
- Flexible working attitude
- Willingness and ability to participate in attending training courses in relation to the role
Experience
Essential
- Experience of working in public reception environment
- Experience of telephone switchboard operation
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
- Experience and good working knowledge of patient / client confidentiality
- Experience of clerical and administrative work
- Experience of dealing with the public/patients
- Experience or prioritising own workload in a busy working environment
Desirable
- Familiarity with IT systems currently in use in health and social care settings
- Knowledge of primary care in the NHS
- Experience in a pharmacy or healthcare
- Experience of using a clinical medical system, or similar
Person Specification
Other
Essential
- Must be willing to undertake a DBS check
Desirable
- Full and clean UK driving licence
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills
- Able to take an overview and prioritise effectively
- Understanding of basic health and social care terminology
Qualifications
Essential
- 5 GCSEs or equivalent, including English and Maths
Desirable
- Further training or qualifications relating to administration
- NVQ in Business Administration Level 2 or above (or suitable equivalent)
Personal qualities
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Positive attitude & self-motivated
- Ability to cope with multiple demands
- Able to work in a changing environment
- Able to use own initiative
- Flexible working attitude
- Willingness and ability to participate in attending training courses in relation to the role
Experience
Essential
- Experience of working in public reception environment
- Experience of telephone switchboard operation
- Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
- Experience and good working knowledge of patient / client confidentiality
- Experience of clerical and administrative work
- Experience of dealing with the public/patients
- Experience or prioritising own workload in a busy working environment
Desirable
- Familiarity with IT systems currently in use in health and social care settings
- Knowledge of primary care in the NHS
- Experience in a pharmacy or healthcare
- Experience of using a clinical medical system, or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Diamond Health Group
Address
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Employer's website
Employer details
Employer name
Diamond Health Group
Address
Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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