Job description

Job responsibilities

The post-holder is a Dispenser and is an integral part of the general practice team, working within their professional boundaries.

This role will work under the supervision of the Dispensary Manager to ensure the safe, accurate and timely supply of prescribed medication to patients, and to provide administrative support to the clinicians.

The Dispenser will support the practice clinical teams with queries regarding medication from patients.

The Dispenser will support the Dispensary Manager in ensuring a high level of service is delivered at all times while supporting the multi-disciplinary team in line with the strategic objectives of the organisation.

The Dispenser will complete audits regarding patient safety in the prescribing of medication and present the information for sharing with the clinical team.

The core responsibilities of the Dispenser in delivering health services.

a. Be responsible for checking all medicines dispensed to promote safe dispensing processes

a. Support with national prescribing policies and guidance within GP practices and care homes. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures

b. Collect prescription charges in accordance with dispensary protocol

c. Ensure controlled drugs are maintained in accordance with practice policy

d. Ensure the safe disposal of returned and/or out of date medicine and working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage

e. Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained

f. Ensure all repeat prescriptions are processed within the allotted timeframe

g. Provide support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS)

h. Process prescription requests via all means of communications

i. Provide patients with advice regarding all prescription matters

j. Process multi-compartment compliance aids (Dosette box)

k. Assist the Dispensary Manager in the preparation of monthly returns

l. Always maintain accurate records, including appropriate coding entries

m. Support initiatives for antimicrobial stewardship to reduce inappropriate

antibiotic prescribing

n. Assist in the delivery of medicines optimisation and management incentive

schemes and patient safety audits

o. Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex request

p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

q. Be an integral part of the general practice team

r. Demonstrate initiative and be creative in finding solutions to problems

s. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

t. Be aware of guidance to ensure that the dispensary conforms to regulatory guidance

u. Undertake stock-takes in accordance with guidance

v. Undertake all mandatory training and induction programmes

w. Contribute to and embrace the spectrum of clinical governance

x. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

y. Contribute to public health campaigns (e.g., flu clinics)

z. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working in a dispensary
• Experience of working with the general public and patients

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Knowledge and Skills

Essential

• Ability to communicate information effectively with people at all levels by telephone, email and face to face
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to record accurate clinical notes
• Understanding of safeguarding adults and children

Desirable

• Good clinical system IT knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crondall New Surgery

Address

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.crondallnewsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are recruiting an MSK First Contact Practitioner (Level 1) to work within community GP settings, acting as the first point of patient contact. The role involves autonomous assessment, diagnosis, treatment planning and onward referral for patients presenting with MSK conditions, including complex or chronic presentations.

Key Responsibilities

• Independently assess, diagnose and manage patients presenting with MSK conditions.
• Formulate individualised treatment and management plans using advanced clinical reasoning.
• Manage a designated caseload efficiently, prioritising clinical need.
• Provide specialist MSK advice to patients, carers, physiotherapy colleagues and GPs.
• Deliver both planned and spontaneous patient education to support understanding and engagement.
• Use advanced manual therapy skills, investigative techniques and analytical skills for complex cases.
• Coordinate referrals for diagnostics or secondary care services when required.
• Maintain accurate and legally compliant clinical records.
• Communicate effectively with patients and carers to maximise rehabilitation outcomes.
• Assess capacity, obtain consent and work within relevant legal and professional frameworks.
• Contribute to MDT training, teaching and clinical development where required.
• Participate in the organisations CPD programme.
• Represent the organisation at local, regional and national levels where appropriate.

Person Specification

Qualifications

Essential

• Ability to work independently. Knowledge of a wide range of assessment and treatment approaches. A clear understanding of the CSP professional code of conduct and relevant professional guidelines

Desirable

• Experience of out-patient or community MSK or neurological rehabilitation Experience of NHS working Work experience in a related environment. E.g., sports/healthcare

Experience

Essential

• HCPC and CSP registered Physiotherapist.

Desirable

• Evidence of continued professional development - Stage 1 or on a roadmap.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

Crondall New Surgery

Redlands Lane

Crondall

Farnham

Surrey

GU10 5RF

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)