Job summary

To support the practice clinical team by signposting patients to the appropriate healthcare

professional or service, working as part of the practices multidisciplinary team. The Care

Navigator will also be expected to undertake reception duties as part of the role, supporting the

administrative team in delivering a polite and professional service to the entitled patient

population.

Main duties of the job

Process and effectively signpost patients to the appropriate healthcare professional,

depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests

appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients team members and external

agencies

About us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system. We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation. Ultimately, we want to improve patient access,

patient experience and health outcomes to significantly increase the quality of care for our

patients. However, we can only build the best primary care service there is if our colleagues are

happy, empowered and supported within an excellent working environment. If you believe that

there are ways to drastically improve the way primary care is delivered for both patients and

staff alike and you want to be a part of this; then we would love to meet you and tell you more

about our plans.

Job description

Job responsibilities

Job role: Care Navigator

Job type: Permanent

Working hours: 1 x full-time 37hrs a week

1 x part-time 20hrs a week 10hours on Tuesday and 10hours on Thursday

Salary: £12.71 per hour

Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system. We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation. Ultimately, we want to improve patient access,

patient experience and health outcomes to significantly increase the quality of care for our

patients. However, we can only build the best primary care service there is if our colleagues are

happy, empowered and supported within an excellent working environment. If you believe that

there are ways to drastically improve the way primary care is delivered for both patients and

staff alike and you want to be a part of this; then we would love to meet you and tell you more

about our plans.

Job role overview:

To support the practice clinical team by signposting patients to the appropriate healthcare

professional or service, working as part of the practices multidisciplinary team. The Care

Navigator will also be expected to undertake reception duties as part of the role, supporting the

administrative team in delivering a polite and professional service to the entitled patient

population.

Duties include but are not limited to:

Process and effectively signpost patients to the appropriate healthcare professional,

depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests

appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external

agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as

required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms,

to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a

performance/training objective has been set, progress will be reviewed on a regular

basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Skills and experience:

Essential:

Experience working in a primary care setting

Excellent communication skills

Clear & polite telephone manner

Problem-solver with the ability to process information accurately and effectively,

interpreting data as required

Sensitive and empathetic in distressing situations

Desirable:

Experience working as a care navigator

Experience using EMIS

Healthcare qualification (level 2) or working towards gaining equivalent level

Benefits:

27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

NHS Pension Scheme

Enhanced family leave

Enhanced sick pay

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such

will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring

Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Experience working in a primary care setting
• Excellent communication skills
• Clear and polite telephone manner
• Problem-solver with the ability to process information accurately and effectively,
• interpreting data as required
• Sensitive and empathetic in distressing situations

Desirable

• Experience working as a care navigator
• Experience using EMIS
• Healthcare qualification level 2 or working towards gaining equivalent level

Job summary

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare or working on the Staff Bank within these organisations. Nursing and AHP vacancies are also open to Student Nurses and Newly Qualified Nurses/AHPs.

The Home Treatment Service (HTS) is part of the Urgent Care Service, providing hospital-level assessment and treatment in patients' usual place of residence. Supporting people with frailty, long-term conditions and acute deterioration, the service helps avoid unnecessary hospital admissions and enables timely discharge from hospital.

As a Band 7 Urgent Care Practitioner, you will deliver advanced clinical assessment and treatment through planned and urgent home visits, working across a 7-day service. Using advanced history-taking, physical examination, clinical reasoning and risk assessment skills, you will autonomously assess, plan, implement and evaluate care for patients with complex and changing needs. Working closely with acute trusts, primary care, ambulance services and community partners, you will coordinate person-centred care, make timely clinical decisions and contribute to multidisciplinary planning to achieve the best outcomes for patients and carers.

Main duties of the job

We are seeking an experienced and motivated clinician who can combine expert clinical practice with leadership, education and service development.

You will provide senior clinical support to colleagues, supervise and develop staff and students, and act as a role model for evidence-based practice and professional standards.

Alongside delivering high-quality care, you will contribute to governance, audit, quality improvement and pathway development, helping to shape and improve urgent community services. You will be confident managing a dynamic caseload, prioritising clinical need, responding to changing demand and supporting operational service delivery.

A commitment to safeguarding, excellent communication, multidisciplinary working and continuous professional development is essential. In return, you will join a supportive, innovative team delivering responsive care that enables patients to remain safely at home whenever possible.

About us

Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.

Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.

We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.

We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.

Explore KCHFTcareer pathways

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

846-8248604-CF

Job locations

Unit G

Maidstone

ME16 9NT

United Kingdom

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Job description Job responsibilities As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further. The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications, training and experience

Essential

• Professional registration: current registration with the NMC, HCPC or GPhC in a profession relevant to the role.
• Substantial post-registration experience in urgent, acute or community care, including management of complex caseloads
• Evidence of enhanced assessment, clinical decision-making and physical examination skills relevant to the service
• Experience of supervising, teaching, mentoring or assessing others and contributing to team or service development
• A full, valid UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) and the ability to travel independently are essential for this role

Desirable

• Non-medical prescribing, practice assessor or mentorship qualification, management or supervisory development, and progress towards Master's-level study.

Knowledge and skills

Essential

• Evidence-based knowledge of current clinical practice, NICE guidance, relevant national policy and clinical governance requirements
• Partnership working across health, social care, ambulance, acute, primary care, voluntary and community services
• Clinically credible and accountable, able to make safe autonomous decisions and seek guidance appropriately
• Improvement skills including audit, data interpretation, quality improvement, change management and implementation of agreed actions

Person Specification Qualifications, training and experience Essential Professional registration: current registration with the NMC, HCPC or GPhC in a profession relevant to the role. Substantial post-registration experience in urgent, acute or community care, including management of complex caseloads Evidence of enhanced assessment, clinical decision-making and physical examination skills relevant to the service Experience of supervising, teaching, mentoring or assessing others and contributing to team or service development A full, valid UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) and the ability to travel independently are essential for this role Desirable Non-medical prescribing, practice assessor or mentorship qualification, management or supervisory development, and progress towards Master's-level study. Knowledge and skills Essential Evidence-based knowledge of current clinical practice, NICE guidance, relevant national policy and clinical governance requirements Partnership working across health, social care, ambulance, acute, primary care, voluntary and community services Clinically credible and accountable, able to make safe autonomous decisions and seek guidance appropriately Improvement skills including audit, data interpretation, quality improvement, change management and implementation of agreed actions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Unit G

Maidstone

ME16 9NT

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Unit G

Maidstone

ME16 9NT

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job summary

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant - Nights at Knowle Gate Care Home in Knowle. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.

Main duties of the job

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant - Nights at Knowle Gate Care Home in Knowle. If this sounds like the place for you, wed love to hear from you! Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times; recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner.

About us

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. We celebrate and support our team who care for our residents and offer opportunities for growth in a supportive, caring environment with a culture that values respect, compassion, and commitment to exceptional care.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

£12.85 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1560388258

Job locations

Avery Healthcare

Knowle

B93 9LW

United Kingdom

Job description

Job responsibilities

Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant - Nights at Knowle Gate Care Home in Knowle. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.

Other responsibilities will include:

• Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times.

• Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner.
• Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident.
• Practicing safe systems of work across the range of task.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.

Our ideal candidate must:

• Have the ability to communicate effectively both verbally and in writing.
• Demonstrate initiative and be respectful towards the residents and other people in the home.
• Be an efficient worker who can carry reasonable instructions from other team members.
• Be able to be adaptive and flexible to cover a range of responsibilities at short notice.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant - Nights at Knowle Gate Care Home in Knowle. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLEYour focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice.ABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.

Person Specification Qualifications Essential To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LW

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Knowle

B93 9LW

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Job summary

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all

Main duties of the job

Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task.

About us

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of 'creating meaningful lives together,' we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Details

Date posted

08 October 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1560478294

Job locations

Avery Healthcare

Marlow

SL7 1HX

United Kingdom

Job description

Job responsibilities

Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.

Other responsibilities will include:

• Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times.

• Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner.
• Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident.
• Practicing safe systems of work across the range of task.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.

Our ideal candidate must:

• Have the ability to communicate effectively both verbally and in writing.
• Demonstrate initiative and be respectful towards the residents and other people in the home.
• Be an efficient worker who can carry reasonable instructions from other team members.
• Be able to be adaptive and flexible to cover a range of responsibilities at short notice.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLEYour focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents.Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice.ABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must have the ability to communicate effectively both verbally and in writing, demonstrate initiative, be respectful towards the residents and other people in the home, work efficiently, carry reasonable instructions from other team members, and be adaptive and flexible to cover a range of responsibilities at short notice.

Person Specification Qualifications Essential Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must have the ability to communicate effectively both verbally and in writing, demonstrate initiative, be respectful towards the residents and other people in the home, work efficiently, carry reasonable instructions from other team members, and be adaptive and flexible to cover a range of responsibilities at short notice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Marlow

SL7 1HX

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Marlow

SL7 1HX

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Job summary

Bedminster Family Practice is looking for an enthusiastic, compassionate and motivated Patient Navigator to join our friendly and supportive Care Navigation Team.

This is an exciting opportunity for someone who enjoys working with people, providing excellent customer service, and helping patients access the right care at the right time. The successful candidate will be the first point of contact for many patients, helping them navigate NHS services, book appointments, and access appropriate support.

This is a fully onsite role based at our practice in South Bristol.

The post is for 21 hours per week, working the following fixed hours:

• Monday: 10:30am to 7:00pm
• Wednesday: 8:30am to 5:00pm
• Friday: 1:30pm to 6:30pm

The starting salary will be based on the current National Living Wage rate of £12.21 per hour, with a formal salary review after successful completion of a six-month probationary period.

This role offers an excellent opportunity to develop a career within primary care, with future progression opportunities into wider administrative and practice support duties for the right candidate.

Please note: We reserve the right to close this vacancy early if we receive a sufficient number of applications. We therefore recommend that you submit your application at the earliest opportunity to avoid disappointment.

Main duties of the job

The successful candidate will provide high-quality care navigation and reception support as part of our Patient Services Team.

The role will include:

• Welcoming patients and visitors to the practice in a professional and friendly manner.
• Answering incoming telephone calls and responding to patient enquiries.
• Signposting patients to the most appropriate clinician, service or healthcare professional using practice protocols.
• Booking appointments accurately using practice clinical systems.
• Processing online consultation requests and patient communications.
• Managing patient queries sensitively, professionally and confidentially.
• Supporting patients to access NHS services and community resources.
• Processing incoming correspondence and administrative tasks as required.
• Maintaining accurate patient records in line with information governance requirements.
• Working collaboratively with GPs, nurses, pharmacists and the wider multidisciplinary team.
• Providing excellent customer service while maintaining confidentiality and professionalism at all times.
• Supporting the wider administration team during periods of leave or increased workload.

About us

Bedminster Family Practice is a well-established, friendly and forward-thinking training practice serving approximately 14,000 patients in South Bristol. We are led by three Partners and supported by a large multidisciplinary team including Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Pharmacists, Care Navigators and administrative staff.

We are proud of our supportive working environment and our commitment to high-quality patient care. We value every member of our team and encourage learning, development and continuous improvement.

The practice operates from modern, purpose-built premises close to Bristol city centre and is an active member of SWIFT Primary Care Network.

We are committed to supporting staff development and offer opportunities for progression and career growth within the practice.

Job description

Job responsibilities

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.

To provide general assistance to the practice team and project a positive and professional image to patients and visitors, whether in person, online or via telephone.

Responsibilities include:

• Providing reception cover and welcoming patients to the practice.
• Answering incoming telephone calls and dealing with enquiries appropriately.
• Signposting patients to the most appropriate service using agreed practice protocols.
• Booking, cancelling and amending appointments.
• Processing electronic requests and online consultations.
• Managing patient queries and resolving issues wherever possible.
• Liaising with hospitals, community services and other healthcare providers.
• Maintaining confidentiality and complying with practice information governance policies.
• Supporting clinicians and the wider administrative team with routine administrative tasks.
• Processing incoming correspondence and workflow tasks.
• Monitoring practice communication systems and responding appropriately.
• Contributing positively to team working and practice improvement initiatives.
• Undertaking any other reasonable duties appropriate to the role.

Progression Opportunities

We are committed to developing our staff and supporting career progression. Following successful completion of training and probation, there will be opportunities for the successful candidate to develop additional skills and progress into wider administrative and practice support responsibilities as vacancies and service needs arise. This may include document management, referral administration, clinical administration and other GP support duties.

Person Specification

Knowledge

Essential

• Understanding of the importance of confidentiality and data protection.
• Awareness of the need to provide excellent customer service.
• Understanding of equality, diversity and inclusion.
• Awareness of the importance of accurate record keeping.

Desirable

• Understanding of General Practice and NHS services.
• Knowledge of Care Navigation principles.
• Awareness of local NHS and community services.

Experience

Essential

• Previous experience of working in a customer-facing role.
• Experience of dealing with a high volume of enquiries by telephone and face-to-face.
• Experience of working as part of a team.
• Experience of using computer systems and Microsoft Office applications.

Desirable

• Previous experience working in a GP practice, NHS setting or other healthcare environment.
• Experience of appointment booking systems.
• Experience of using EMIS Web, Docman, Klinik or similar clinical systems.
• Experience of administrative duties within a busy office environment.

Skills and Abilities

Essential

• Excellent communication and interpersonal skills.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong listening skills and ability to gather relevant information sensitively.
• Ability to prioritise workload and work effectively under pressure.
• Good keyboard and IT skills.
• Ability to work accurately and pay attention to detail.
• Ability to work independently and as part of a team.
• Able to demonstrate empathy and compassion when dealing with patients.
• Ability to maintain strict confidentiality.
• Reliable, punctual and professional at all times.

Desirable

• Ability to support service improvement initiatives.
• Confidence using multiple digital systems simultaneously.
• Experience of handling difficult conversations or complaints.

Other

Essential

• Ability to work the required fixed hours in person:
• Monday 10:30am to 7:00pm
• Wednesday 8:30am to 5:00pm
• Friday 1:30pm to 6:30pm
• Able to provide occasional additional cover for annual leave and sickness where reasonably required.

Qualifications

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics.
• Willingness to undertake role-related training.

Desirable

• Customer service qualification.
• NVQ Level 2/3 in Business Administration or Customer Service.
• Care Navigation training or willingness to complete.

Job summary

An exciting opportunity has arisen for an experienced Band 7 Speech and Language Therapist to join the Critical Care Speech and Language Therapy team at Cambridge University Hospitals NHS Foundation Trust.

We are pleased to advertise a permanent, part-time band 7 Advanced Specialist Speech and Language Therapist position to support the provision of specialist SLT services in a general intensive care unit.We are seeking a highly motivated clinician with expertise in the assessment and management of adults with complex dysphagia and communication disorders within a critical care setting.Experience in instrumental swallowing assessment and tracheostomy management is highly desirable. The target start date for this position is April 2027.

Main duties of the job

You will independently assess and manage adults with highly complex dysphagia and communication disorders within general ICU, providing advanced clinical reasoning and evidence-based management recommendations.

You will provide clinical leadership through supervision and support of students, contribute to education and training, participate in audit, research and quality improvement initiatives, and play an active role in the ongoing development of Adult Acute SLT services.

You will provide cover for the Senior Specialist SLT in service and team co-ordination, operational management and representation at relevant forums as required.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

This vacancy will close at midnight on the 18th October 2026.

Interviews are due to be held on the 26th October 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Recognised Speech and Language Therapy degree or equivalent
• Health professions Council Registration
• Registered member of Royal College of Speech and Language Therapists
• Evidence of successful completion of advanced specialist short courses in communication and swallowing disorders in critical care, including tracheostomy management, to masters level equivalent
• Member of Specialist Interest Groups

Experience

Essential

• In depth post graduate experience in specialist area of communication and swallowing in the acute setting
• Proven competence in the independent assessment, treatment and management of complex communication and swallowing disorders associated with a critical care caseload
• Independent use and interpretation of FEES examinations
• Proven experience in the independent assessment, treatment and management of patients with tracheostomies, including ventilator dependent patients
• Experience in the selection, use and programming of augmentative communication systems
• Experience in developing and delivering training to other professionals
• Experience of supervising students and supporting less experienced SLTs
• Involvement in multidisciplinary working

Desirable

• NHS Experience

Knowledge

Essential

• Well established knowledge of a range of assessment tools and therapeutic interventions in the areas of communication and dysphagia relevant to critical care.
• In depth knowledge of RCSLT guidelines and national policies and procedures relevant to client group.
• In depth understanding of the principles of clinical governance/audit to monitor and improve service
• Understanding of the roles of other professionals relevant to client group
• Knowledge of standards of record keeping.

Skills

Essential

• Excellent interpersonal skills, including observation, listening and empathy skills.
• Highly developed auditory and perceptual discriminatory skills for analysis of speech, including phonetic transcription
• Advanced clinical skills in analysis and interpretation of FEES examinations, including ability to pass the nasendoscope
• Excellent presentation skills, both verbal and written
• Demonstrates ability to be an effective team member and assume leadership responsibilities
• Excellent negotiation and problem solving skills for management of complex cases
• Excellent analytical and reflection skills
• Excellent prioritisation and organisational skills
• Computer skills for the preparation of reports, presentations and therapy materials

Desirable

• Counselling Skills

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

We are looking for highly motivated and innovative Health Care Assistant with a passion for Dermatology , preferably with dermatology experience, to join our busy team in Dermatology Outpatients at Altrincham/Stockport. The Dermatology Centre at Salford Royal offers a full range of dermatology services and is one of the largest of its kind in Europe.

Your job role will involve working in all the specialist areas

Whilst our main department is based at Salford Royal Hopsital, we also have a spoke service based at Bury, Stockport and Altrincham. Your main work base will be Stockport, work across our two site at Kingsgate House and Altrincham Health and Well being Centre but you will be expected to work across sites when required.

You will be a motivated team player with a flexible attitude and be able to demonstrate commitment to your own professional development. Ideally you will have an knowledge in Dermatology.

Every year the centre cares for approximately 13,000 new outpatients with a further 26,000 follow up appointments. We aim to provide the highest achievable standards of care.

Main duties of the job

Your role will include :

• The ability to organize your own workload
• Ability to recognize clinical signs of infection and when to request a medical review
• Demonstrate an understanding of treatments used within Dermatology that may be applied to patients attending the Daily Dressings clinic
• Ability to apply and monitor skin treatments correctly
• Ability to recognize failure of improvement in a patients' condition and when to seek a medical review
• Ability to support patients with the management of their skin condition
• Ability to book patient appointments via Patient Centre
• Ability to evaluate and document each patient visit via their Electronic Patient Record (EPR)
• Ability to work closely with the medical team regarding planning and evaluating patients' treatment
• To understand the clinical benefit of compression bandaging in leg ulcers to assist healing and to undertake training on how to apply K2 compression bandages.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in ourCandidate Information Pack (opens in existing window)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Skills & Abilities

Essential

• Good communication (written and verbal skills)
• Basic IT skills
• Good organisational skills

Knowledge, Training & Experience

Essential

• Experience of working as a Care Support Worker or equivalent in a Health or Social care setting
• Experience of working within a team

Desirable

• Experience in dermatology
• Commitment to undertaking continuous professional development (CPD)

Qualifications

Essential

• NVQ Level 3 in Healthcare or a Level 3 Senior Healthcare Support Worker Apprenticeship - or equivalent experience
• Level 1 Literacy and Numeracy (GCSE English and Maths Grade D-G)
• Care Certificate

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

As a Health Care Assistant you will support the 5-19 service to carry out the National Child Measurement Programme and deliver health promotion sessions alongside this.

You will record patient information in both electronic patient records and on the NCMP platform to ensure clear and accurate recording of measurements.

You will provide excellent customer service to all internal and external customers.

Main duties of the job

• Undertake the delivery of the national child measurement programme (NCMP) in named schools under the direction of the public health Nurse.
• Establish and maintain communication with patients, relatives and carers and the multidisciplinary team to be able to provide holistic patient care.
• Develop own skills and knowledge and provide information to others to help their development.
• Ensure own actions help to maintain quality.
• Assist in planning, delivering, and evaluating programmes of health promotion in schools and at community events/coffee mornings
• Assist in the use of technology for measurement, monitoring, and treatment.
• Ability to work flexibly and unsociable hours to meet the demands of the service.
• The post holder will be part of the Integrated Children's & Family Service and will work with all age groups 0-19 yrs. /25 (SEND) children to provide health promotion interventions as delegated by the public health Nurses within the Universal and or Targeted Teams. These interventions will be delivered primarily in Community locations, Nursery or Schools but may also be delivered in the Family Hub.
• Lead on group work with school aged children and support the delivery of health promotion in schools and other community locations, delivering appropriate Personal, Social, Health and Economic Education (PSHE).

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Unfortunately, this role does not meet the criteria required to qualify for sponsorship.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Healthcare or a Level 3 Senior Healthcare Support Worker Apprenticeship - or equivalent experience
• Level 1 Literacy and Numeracy (GCSE English and Maths Grade D-G)
• Care Certificate

Knowledge, Training & Experience

Essential

• Experience of working as a Care Support Worker or equivalent in a Health or Social care setting
• Experience of working within a team

Desirable

• Demonstrates an interest or previous experience in supporting other health care staff and learners.
• Commitment to undertaking continuous professional development (CPD)

Skills & Abilities

Essential

• Good communication (written and verbal skills)
• Basic IT skills
• Good organisational skills
• Driving skills needed for community posts.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 6 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The Acute Medical Unit (AMU) is seeking dedicated Band 3 Healthcare Support Workers to join our dynamic and supportive team on a temporary 6-month basis. These posts offer an excellent opportunity to gain valuable acute care experience, with a strong possibility that permanent positions may become available in the future.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Are you a motivated, compassionate, and enthusiastic Healthcare Support Worker looking for an exciting opportunity in a fast-paced acute setting?

The Acute Medical Unit (AMU) is seeking dedicated Band 3 Healthcare Support Workers to join our dynamic and supportive team on a temporary 6-month basis. These posts offer an excellent opportunity to gain valuable acute care experience, with a strong possibility that permanent positions may become available in the future.

The Acute Medical Unit prides itself on fostering a culture of teamwork, learning, and continuous improvement. Successful candidates will receive support to enhance their skills, develop extended competencies, and build a rewarding career within emergency and acute care services.

If you are looking for a challenging and rewarding role where you can make a real difference to patients and their families while developing your career, we would love to hear from you.

Join our team and be part of delivering exceptional care when patients need it most.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Level 3 in health and social care or equivalent experience

Desirable

• Completion of all wales induction framework

Experience

Essential

• Experience of ward work

Desirable

• Experience of acute medical ward work
• Ability to speak Welsh

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Hours: 37.5 hours per week

Salary: Negotiable (Depending on qualifications and experience)

We hold the right to close the advert early dependent upon application volumes.

Interviews are scheduled to take place week commencing 2nd and 9th of November.

Main duties of the job

An exciting opportunity has arisen to join Norfolk Primary Care, working as a Pharmacy Technician across a Primary Care Network in Norwich.

As a pharmacy technician you will work alongside our Clinical Pharmacists as a key member of the GP practice teams, contributing to prescribing of the highest quality, safety and value, supporting medicines optimisation and prescribing processes.

You will provide support to our GPs, Pharmacists, other clinical staff and reception teams, co-ordinating discharge summaries and medication reviews, playing a central role in repeat prescribing processes, liaising with our patients, carers, hospital and community pharmacies, responding to medication queries and updating medical records.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0179-1098

Job locations

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Job description

Job responsibilities

Key Responsibilities:

To be part of the West Norwich Primary Care Network (PCN), working as a key member within the GP practice teams, contributing to prescribing of the highest quality, safety and value and supporting medicines optimisation.

Reporting to a Clinical Pharmacist, the post holder will provide support to the GPs, Pharmacists, Dispensers, other clinical staff and reception teams to co-ordinate discharge summaries, medication reviews and ensure the safe prescribing of medication. The post holder will support the development of a safe, cost effective, efficient practice repeat prescribing system through reviewing, improving and implementing medicines management processes.

Your core role in the GP practices will cover responsibilities in clinical, and technical and administrative areas.

Clinical:

• Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.
• Carrying out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
• As determined by the PCN practices, supporting medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to the pharmacist for structured medication reviews.
• Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.
• Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.
• Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.
• Support the Clinical Pharmacist in SMRs i.e. organise necessary monitoring test prior to SMR
• Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients

Technical and Administrative:

• Working with the GP practice multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.
• Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD)
• Developing relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health.
• Supervising practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

The role will also require pharmacy technicians to support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. In addition, pharmacy technicians will assist in the delivery of medicines optimisation incentive schemes (e.g. medicines switches) and patient safety audits.

Training requirements

Pharmacy technicians are registered healthcare professionals, who have been undertaking clinical and technical roles in hospitals, community and primary care. Their initial 2-year training is mandated by the General Pharmaceutical Council (GPhC), which specifies criteria to register as a pharmacy technician and this covers the education, training and experience requirements.

The role may require travel between GP practice sites within the PCN area.

Job description Job responsibilities Key Responsibilities:To be part of the West Norwich Primary Care Network (PCN), working as a key member within the GP practice teams, contributing to prescribing of the highest quality, safety and value and supporting medicines optimisation.Reporting to a Clinical Pharmacist, the post holder will provide support to the GPs, Pharmacists, Dispensers, other clinical staff and reception teams to co-ordinate discharge summaries, medication reviews and ensure the safe prescribing of medication. The post holder will support the development of a safe, cost effective, efficient practice repeat prescribing system through reviewing, improving and implementing medicines management processes.Your core role in the GP practices will cover responsibilities in clinical, and technical and administrative areas.Clinical: Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients. Carrying out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. As determined by the PCN practices, supporting medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to the pharmacist for structured medication reviews. Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities. Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients. Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Support the Clinical Pharmacist in SMRs i.e. organise necessary monitoring test prior to SMR Manage shared care protocols and liaise with Clinical Pharmacists for more complex patientsTechnical and Administrative: Working with the GP practice multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage. Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) and electronic Repeat Dispensing (eRD) Developing relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health. Supervising practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.The role will also require pharmacy technicians to support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. In addition, pharmacy technicians will assist in the delivery of medicines optimisation incentive schemes (e.g. medicines switches) and patient safety audits.Training requirementsPharmacy technicians are registered healthcare professionals, who have been undertaking clinical and technical roles in hospitals, community and primary care. Their initial 2-year training is mandated by the General Pharmaceutical Council (GPhC), which specifies criteria to register as a pharmacy technician and this covers the education, training and experience requirements. The role may require travel between GP practice sites within the PCN area.

Person Specification

Experience

Essential

• Experience of working as a qualified, registered pharmacy technician in a patient facing role e.g. primary care, community or hospital pharmacy
• Experience of working with I.T systems i.e. Microsoft Office and or Clinical Systems
• Experience of following set procedures and protocols and working to quality standards
• Experience of working in a busy environment and meeting deadlines

Desirable

• Understanding of the implications of national priorities for the team and service
• An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

Qualifications

Essential

• Completion of or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)).
• Self-development through continuous professional development activity
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Registered with the General Pharmaceutical Council

Desirable

• Registration with the Association of Pharmacy Technicians

Training

Essential

• To be eligible for this post candidates must have completed or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP)) Pharmacy technicians must be registered with the General Pharmaceutical Council. Entry to the PCPEP programme will include the option for an accreditation of Prior Learning (APEL) process.

Skills & Abilities

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to work under pressure and to meet deadlines
• Good IT skills
• Ability to maintain confidentiality
• Ability to use own initiative, discretion and sensitivity
• Has attention to detail, able to work accurately, identifying errors quickly and easily

Desirable

• Ability to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions
• Full driving license
• Able to analyse and interpret prescribing data

Person Specification Experience Essential Experience of working as a qualified, registered pharmacy technician in a patient facing role e.g. primary care, community or hospital pharmacy Experience of working with I.T systems i.e. Microsoft Office and or Clinical Systems Experience of following set procedures and protocols and working to quality standards Experience of working in a busy environment and meeting deadlines Desirable Understanding of the implications of national priorities for the team and service An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice Qualifications Essential Completion of or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)). Self-development through continuous professional development activity BTEC/NVQ level 3 or equivalent in pharmaceutical sciences Registered with the General Pharmaceutical Council Desirable Registration with the Association of Pharmacy Technicians Training Essential To be eligible for this post candidates must have completed or be enrolled in, be undertaking or be prepared to start an approved 18-month training pathway (e.g. Primary care pharmacy educational pathway (PCPEP)) Pharmacy technicians must be registered with the General Pharmaceutical Council. Entry to the PCPEP programme will include the option for an accreditation of Prior Learning (APEL) process. Skills & Abilities Essential Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians Ability to work under pressure and to meet deadlines Good IT skills Ability to maintain confidentiality Ability to use own initiative, discretion and sensitivity Has attention to detail, able to work accurately, identifying errors quickly and easily Desirable Ability to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions Full driving license Able to analyse and interpret prescribing data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Roundwell Medical Centre

25-27 Dr Torrens Way

Costessey

Norwich

NR5 0GB

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job summary

We are looking for a compassionate, resilient and motivated Mental Health Healthcare Assistant to join our Paediatric Service and play a key role in supporting the physical and psychological wellbeing of children and young people experiencing mental health difficulties.

As a member of the wider nursing team, you will work alongside registered nurses and the Paediatric Mental Health Team (PMHT) to provide safe, therapeutic and person-centred care to children and young people admitted to the acute paediatric ward (Ifor). You will build positive therapeutic relationships, observe and engage with patients, support their individual care and safety plans, and help them work towards their admission goals.

You will play an important role in monitoring mental state and risk, identifying changes in presentation and escalating concerns appropriately. You will also support the nursing team with the day-to-day management of the environment for children and young people with mental health needs, helping to ensure that the ward remains safe, supportive and therapeutic.

This is a challenging but highly rewarding role. You will need to be confident working with children and young people who may present with complex mental health and social care needs, and demonstrate excellent communication, de-escalation and interpersonal skills. Compassion, patience, emotional resilience and the ability to remain calm and professional in challenging situations are essential.

Main duties of the job

As a Mental Health Healthcare Assistant, you will work alongside the Paediatric Nursing Team and Paediatric Mental Health Team (PMHT) to provide safe, compassionate and therapeutic care to children and young people experiencing mental health difficulties. You will support registered nurses and clinicians in delivering person-centred care and safety plans, build positive therapeutic relationships, and engage young people in activities that promote their emotional and physical wellbeing.

You will monitor patients' mental state, behaviour and risk, escalating concerns appropriately, while supporting their basic physical care, nutrition, hydration and daily needs. You will contribute to care planning and reviews, work closely with children, families and the multidisciplinary team, and use effective communication and de-escalation skills to manage distress and challenging situations. You will also support admissions, transfers and discharges, maintain accurate records, report incidents and contribute to maintaining a safe, therapeutic and child-friendly environment.

We are looking for someone who is compassionate, resilient, calm under pressure and able to build trusting relationships with children and young people. Excellent communication, teamwork and de-escalation skills are essential, alongside a commitment to learning and delivering high-quality, person-centred care.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

Please read the job description for full details

To support the registered nurse/clinician in the implementation of an agreed plan of care with the patient.

To participate in in-service training programmes as required.

To engage with patients and be prepared to initiative activities, promote appropriate structure to meet their basic emotional and physical needs.

To assist the patient to ensure they meet their dietary requirements.

To act, in collaboration with the registered nurse, as an allocated nurse to a patient.

To take responsibility for continually reviewing the patients mental state and risk, with regular handover to colleges within the multi-disciplinary team.

To devise and amend care plans that are participative, therapeutic and enhance the patients experience in the General Hospital setting. This will be in consultation with the multi-disciplinary team and person-centred.

To proactively manage distress, conflict and aggression through de-escalation and physical intervention.

Supporting the General Paediatric Team in attending to the basic physical care needs of children and young people.

Supporting the admission, transfer and discharge of patients within the Hospital in accordance with local guidelines and standards.

To create and maintain good liaison with patient, families the multi-disciplinary team and other professionals involved in the care of the young person; giving advice and support as needed.

To ensure that all incidents involving patients or staff are reported and recorded in accordance with agreed policies. To assist in investigations and recommend possible preventative measures.

To participate in maintaining a safe environment in accordance with the policies and procedures of the Unit and Whittington NHS Trust.

To meet the requirements of the Health and Safety at Work Act and the NMC Code of Conduct and Practice.

To participate in all mandatory trainings as designated by the Team and Trust.

To seek support if uncertain about delegated duties.

Person Specification

Education and Qualficiations

Essential

• Maths and English Level 1
• Completion of Care Certificate, including all competencies signed off, with knowledge of working with Children and Young People
• Willing to work towards Level 2 functional skills

Desirable

• Level 3 Diploma in Health and Social Care or relevant equivalent experience with knowledge of working with Children and Young People.

Skills and Abilities

Essential

• Good organisational skills
• Basic IT skills and willingness to learn and use systems that compliment patients journey and record keeping
• Good written communication skills
• Ability to work autonomously

Desirable

• Ability to prioritise duties

Knowledge and Experience

Essential

• Previous Health Care Assistant experience in a hospital setting

Desirable

• Previous experience in mental health specific care role working with children and young people
• Awareness of child and adolescent normal development
• Awareness of mental health disorders associated with children and young people

Personal Qualities

Essential

• Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
• Able to work flexibly on a shift pattern as required

Desirable

• Relevant training which can provide a knowledge base and skills for people experiencing a mental health crisis

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

Reporting directly to the Director of Improvement and Planned Care the Deputy Director of Improvement and Planned Care (Elective) will lead on the delivery of the Improvement and Planned Care Elective strategy and operations at a regional level working in collaboration with, and through the system oversight teams in the Performance and Oversight Directorate. The focus of the role will be on assuring the delivery of Improvement and Planned Care (Elective) performance across the region working alongside the national team, and our elective and improvement teams to ensure this is underpinned by a structured approach to improvement; providing subject matter expertise to Regional colleagues, ICB's and to wider systems and ALBs based on comprehensive experience of managing Improvement and planned care performance measures; interfacing with colleagues responsible for elective, cancer, diagnostics, planning, community and primary care services to ensure the interface between services and sectors is configured to support delivery of planned care.

Main duties of the job

The Deputy Director of Improvement and Planned Care (Elective) will work as part of a dynamic team in delivering an effective service supporting managers and staff across East of England Region. The post holder will

• work with regional and system colleagues and with other ALBs and national teams to ensure that the improvement and planned care performance standards are met, that systems deliver high quality Services and that this is supported by a structured approach to improvement across health systems.
• work alongside regional colleagues to ensure that systems plan and deliver services which meet operational planning and constitutional commitments.
• provide subject matter expertise to Regional colleagues, ICB's and to wider systems and ALBs based on comprehensive experience of managing planned care performance measures, and a sound ability to interpret both performance and activity data
• support a system approach to improvement in elective recovery services, using assets from across the system to improve outcomes, experience and efficiency of services.
• be a part of a team with responsibility for analysing performance against a variety of measures, and from this identify strategies and interventions to support and facilitate necessary improvements, at organisation and system level or across East of England
• develop structures and processes to support the sustainable delivery of high quality elective services across East of England.

About us

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

Job description

Job responsibilities

The post holder will have responsibility for the strategic and operational development of the Directorate strategy/plan for Improvement and Planned care to achieve the strategy will be underpinned by the delivery of short to medium term objectives.

Key aspects of this role will be to:

• Ensure the strategy is formulated, understood by all stakeholders and is delivered utilising all available resources efficiently and effectively.
• Develop a structured approach to improvement in elective recovery, drawing on regional and national support and tailored to the needs of each system.
• Ensure the development and management of plans, within the Directorate.
• Ensure appropriate system and processes are in place to enable the implementation of the strategy plans in any new organisations.
• Proactively manage the key risks and issues associated with ensuring appropriate actions are taken to mitigate or respond.
• Monitoring and establishing accountability on the overall progress of the strategy to ensure completion within agreed timescales.
• Manage the budgetary implications of activity.
• Avoid the destabilisation of business as usual.
• Manage and actively promote the relationships with key stakeholder

This is a hybrid post. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. There is also an expectation of attendance at monthly, face to face meetings at Victoria house, Cambridge

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Person Specification

Qualifications and experience

Essential

• Demonstrable experience of working with Acute Hospital Providers and ICBS at a provider, system or regional level with on the ground experience in Improvement and Planned Care
• Ability to work as a subject matter expert for Improvement and Planned care with regional colleagues, ICBs and others.
• Demonstrable experience of working with Acute Hospital Providers and ICBs to deliver improvement in national constitutional and planning standards for Planned Care

Knowledge

Essential

• Demonstrable experience and ability to hold executive level management teams to account for delivering improvement in Planned Care performance standards.
• Demonstrable understanding of NHS national and regional strategy/programmes for Improvement and Planned Care

Skills

Essential

• Demonstrate evidence of using data from a range of sources / present in clear manner
• Demonstrate highly developed communication skills with the ability to communicate on highly complex matters and difficult situations

Job summary

Join our Ward as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our Ward is busy, and your support is vital. Together, we'll achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development, as we believe our people are our greatest asset.

Main duties of the job

Join our Ward as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our Ward is busy, and your support is vital. Together, we'll achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development, as we believe our people are our greatest asset.

About us

Ramsay Health Care offers high-quality private healthcare across Australia, the UK and Europe. With a reputation built on "People Caring for People," we are committed to advancing medical excellence and providing outstanding patient experiences. Every year, millions of patients put their trust in Ramsay, confident in our ability to deliver exceptional care with outstanding clinical outcomes.

Job description

Job responsibilities

The role:

Join our Ward as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our Ward is busy, and your support is vital. Together, we'll achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development, as we believe our people are our greatest asset.

Clifton Park Hospital, opened in 2006 near York, is rated 'Good' by the CQC. It features 24 beds, two theatres, a day case unit, an outpatient department with X-ray, and on-site physiotherapy. In 2018, a new outpatient department was added with 11 consulting rooms and two treatment rooms.

What you'll bring with you:

• NVQ Level 2 or 3 in Health and Social Care
• Ability to work under pressure
• Good communication skills
• Proven customer service skills
• Highly motivated
• Enjoy fast-paced environments
• Flexible approach

Why Join us?

Health, Wellbeing & Financial

Private medical cover (option to add family), discounted Bupa dental, life assurance (3x salary), private pension with up to 5% employer match, and Employee Assistance Programme.

Work-Life Balance

25 days annual leave plus bank holidays, option to buy/sell leave, flexible working where possible, enhanced family leave, and volunteer leave.

Career Development

Ongoing training and development through the Ramsay Academy, plus colleague recognition programmes.

Lifestyle Benefits

Employee discounts platform, Cycle2Work scheme, subsidised staff restaurant and free on-site parking where available.

Person Specification

Relevant Membership to Affiliated Body

Essential

• Clinical Registration

Desirable

• Clinical Registration

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Could you be the reason someone smiles? Join us as a Home Care Assistant in Whitley Court, and make a real difference while building a rewarding career in care. Theres something truly special about helping others live with dignity and joy, especially in their own home. Whether its sharing a cup of tea and a good chat, helping with daily routines and personal care, or being that friendly face that brightens a clients morning, youre giving more than care youre giving connection. And the best part? You get just as much back. The gratitude, the stories, the smiles that stay with you. What we offer Outstanding career development with fully funded professional training and qualifications (up to QCF level 5). Flexible contracts to work around you Refer a friend scheme - earn up to £1000* £12.75 an hour Blue Light care discount package Company pension scheme On demand pay The Role of a Home Carer: Supporting people with their daily routines, including household tasks and personal care Helping with shopping, preparing nutritious meals, and maki

Main duties of the job

Join us as a Home Care Assistant in Whitley Court, and make a real difference while building a rewarding career in care. You will help others live with dignity and joy in their own homes. Your day-to-day duties will include sharing a cup of tea and a chat, helping with daily routines, personal care, and being a friendly face that brightens a clients morning. In return, you receive gratitude, stories, and smiles. We offer outstanding career development with fully funded professional training, flexible contracts, a refer-a-friend scheme, £12.75 an hour, a Blue Light discount package, company pension scheme, and on-demand pay. We are looking for someone kind, compassionate, and genuinely passionate about helping others. No previous care experience or qualifications are needed; just the right attitude and a caring nature. Youll need strong people skills, the ability to form meaningful relationships, a team-focused mindset, at least 12 months remaining on the right to work in the UK, and ideally a full UK driving license with flexibility to work alternate weekends.

About us

Agincare is celebrating 40 years of community care. As a growing, family-owned care provider with close to 6000 team members, we offer a range of services including care and nursing homes, home care, extra care, supported living, and live-in care across over 170 locations in England. Agincare is one of the UKs largest care providers and recently launched new not-for-profit Childrens Services. We support care leavers, the Armed Forces community, and encourage applications from diverse backgrounds and experiences. All services are regulated by CQC and we are proud to be an equal opportunities employer. Due to high demand for care, there are a variety of roles available beyond this position, and we encourage exploring other vacancies through our careers site.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£12.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

1560333046

Job locations

Agincare UK

Paignton

TQ4 5PL

United Kingdom

Job description

Job responsibilities

Package Description:Could you be the reason someone smiles?

Join us as a Home Care Assistant in Whitley Court, and make a real difference while building a rewarding career in care.

Theres something truly special about helping others live with dignity and joy, especially in their own home. Whether its sharing a cup of tea and a good chat, helping with daily routines and personal care, or being that friendly face that brightens a clients morning, youre giving more than care youre giving connection.

And the best part? You get just as much back. The gratitude, the stories, the smiles that stay with you.What we offer

• Outstanding career development with fully funded professional training and qualifications (up to QCF level 5).
• Flexible contracts to work around you
• Refer a friend scheme - earn up to £1000*
• £12.75 an hour
• Blue Light care discount package
• Company pension scheme
• On demand pay

The Role of a Home Carer:

• Supporting people with their daily routines, including household tasks and personal care
• Helping with shopping, preparing nutritious meals, and making a comforting cup of tea
• Providing companionship, a listening ear, and friendly conversation
• Helping with medication

About you:

Above all, were looking for someone kind, compassionate, and genuinely passionate about helping others. You dont need previous care experience or qualifications; if you have the right attitude and a caring nature, we can teach you the rest.

Youll bring:

• A warm, caring, and compassionate approach to supporting others
• Strong people skills and the ability to build meaningful relationships
• A supportive, professional, and team-focused mindset
• A minimum of 12 months remaining on your right to work in the UK (please note we are currently unable to offer sponsorship)
• A full UK driving licence (Preferred)
• Flexibility to work alternating weekends

If youve got a kind heart, a listening ear, and a desire to make a clients world a little brighterwhile learning new, valuable skills and continuing your developmentwed love you to join our team.

About us

Agincare is proudly celebrating 40years of caring for communities. As a rapidly growing, family-ownedcare provider with close to 6000 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of ournew not-for-profit Childrens Services. Today, Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations across England.

As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.

All of our services are regulated by the CQCand Agincare is proud to be anequal opportunities employerand encourage applications from individuals of all backgrounds and experiences.At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

Job description Job responsibilities Package Description:Could you be the reason someone smiles?Join us as a Home Care Assistant in Whitley Court, and make a real difference while building a rewarding career in care.Theres something truly special about helping others live with dignity and joy, especially in their own home. Whether its sharing a cup of tea and a good chat, helping with daily routines and personal care, or being that friendly face that brightens a clients morning, youre giving more than care youre giving connection.And the best part? You get just as much back. The gratitude, the stories, the smiles that stay with you.What we offer Outstanding career development with fully funded professional training and qualifications (up to QCF level 5). Flexible contracts to work around you Refer a friend scheme - earn up to £1000* £12.75 an hour Blue Light care discount package Company pension scheme On demand payThe Role of a Home Carer: Supporting people with their daily routines, including household tasks and personal care Helping with shopping, preparing nutritious meals, and making a comforting cup of tea Providing companionship, a listening ear, and friendly conversation Helping with medicationAbout you:Above all, were looking for someone kind, compassionate, and genuinely passionate about helping others. You dont need previous care experience or qualifications; if you have the right attitude and a caring nature, we can teach you the rest.Youll bring: A warm, caring, and compassionate approach to supporting others Strong people skills and the ability to build meaningful relationships A supportive, professional, and team-focused mindset A minimum of 12 months remaining on your right to work in the UK (please note we are currently unable to offer sponsorship) A full UK driving licence (Preferred) Flexibility to work alternating weekendsIf youve got a kind heart, a listening ear, and a desire to make a clients world a little brighterwhile learning new, valuable skills and continuing your developmentwed love you to join our team.About usAgincare is proudly celebrating 40years of caring for communities. As a rapidly growing, family-ownedcare provider with close to 6000 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of ournew not-for-profit Childrens Services. Today, Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live-in care across more than 170 locations across England.As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.All of our services are regulated by the CQCand Agincare is proud to be anequal opportunities employerand encourage applications from individuals of all backgrounds and experiences.At present, we are unable to offer visa sponsorship.As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

Person Specification

Qualifications

Essential

• No previous care experience required. Preferred qualifications include a full UK driving licence. A kind heart, a listening ear, and a desire to help others are essential. Strong people skills, ability to build meaningful relationships, and a supportive mindset are important. Flexibility to work alternate weekends and a minimum of 12 months remaining on the right to work in the UK are required.

Person Specification Qualifications Essential No previous care experience required. Preferred qualifications include a full UK driving licence. A kind heart, a listening ear, and a desire to help others are essential. Strong people skills, ability to build meaningful relationships, and a supportive mindset are important. Flexibility to work alternate weekends and a minimum of 12 months remaining on the right to work in the UK are required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Agincare

Address

Agincare UK

Paignton

TQ4 5PL

United Kingdom

Employer's website

https://www.agincare.com/ (Opens in a new tab)

Employer details

Employer name

Agincare

Address

Agincare UK

Paignton

TQ4 5PL

United Kingdom

Employer's website

https://www.agincare.com/ (Opens in a new tab)

Job summary

Join our Theatre as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our busy Theatre relies on your support to achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development at Ramsay Health Care UK, where our people are our greatest asset.

Main duties of the job

Join our Theatre as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our busy Theatre relies on your support to achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development at Ramsay Health Care UK, where our people are our greatest asset.

About us

Ramsay Health Care offers high-quality private healthcare across Australia, the UK and Europe. With a reputation built on "People Caring for People," we are committed to advancing medical excellence and providing outstanding patient experiences. Every year, millions of patients put their trust in Ramsay, confident in our ability to deliver exceptional care with outstanding clinical outcomes.

Job description

Job responsibilities

Join our Theatre as a passionate Healthcare Assistant. You'll prioritize patient care, treating each person as unique. Our busy Theatre relies on your support to achieve high-quality clinical outcomes in a supportive environment. Your skills will be valued, and you'll have opportunities for development at Ramsay Health Care UK, where our people are our greatest asset.

What you'll bring

• NVQ Level 2 or 3 in Health and Social Care
• Ability to work under pressure
• Good communication skills
• Proven customer service skills
• Highly motivated
• Enjoy fast-paced environments
• Flexible approach

Why join us?

At Ramsay Health Care UK, our people are our success. We offer benefits to support your wellbeing and career:

Health & Financial Security

• Private Medical Cover
• Discounted Dental Insurance
• Life Assurance x3 salary
• Pension matching up to 5%
• Employee Assistance Programme

Work-Life Balance

• 25 days leave + bank holidays
• Flexible shifts
• Enhanced parental leave
• Volunteer leave

Career Development

• Training via Ramsay Academy
• Colleague recognition

Lifestyle Perks

• Discounts platform
• Cycle2Work scheme
• Subsidised staff restaurant
• Free parking

Person Specification

Relevant Membership to Affiliated Body

Essential

• Clinical Registration

Desirable

• Clinical Registration

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant Nights at St Giles Care Home in Birmingham. If this sounds like the place for you, wed love to hear from you! Your focus as a Senior Care Assistant will be to support and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff.

Main duties of the job

We are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant Nights at St Giles Care Home in Birmingham.

About us

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of creating meaningful lives together, we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£13.25 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1560373078

Job locations

Avery Healthcare

Birmingham

B33 0LT

United Kingdom

Job description

Job responsibilities

Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant Nights at St Giles Care Home in Birmingham. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff.

Other responsibilitieswillinclude:

• Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation.
• Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations.
• Supporting residents with their medication requirements.
• Undertaking staff supervisions and supporting staff with their development where required.
• Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated.

ABOUT YOU

To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do.

Our ideal candidatemust:

• Have an NVQ 3 or equivalent in care for care homes.
• Have 2 years experience working in similar care environment.
• Have the ability tocommunicate effectively both verbally and in writing.
• Have a positive attitude to bothsupporting and nurturing residents and staff.
• Beresponsive and flexible to cover a range of responsibilities.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities Package Description:At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant Nights at St Giles Care Home in Birmingham. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLEYour focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff.Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated.ABOUT YOUTo be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do.Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to bothsupporting and nurturing residents and staff. Beresponsive and flexible to cover a range of responsibilities.ABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

Essential

• Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability to communicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities.

Person Specification Qualifications Essential Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability to communicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Birmingham

B33 0LT

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Birmingham

B33 0LT

United Kingdom

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Job summary

The Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the wider clinical team. You will act as the first point of contact for patients, helping them access the most appropriate services or healthcare professional, while undertaking a range of reception-based administrative duties to ensure excellent patient experience and efficient practice operations. This role requires excellent communication skills, a proactive attitude, and a commitment to providing high-quality patient care.

A key focus is on improving patient outcomes, enhancing continuity of care, and promoting independence and wellbeing wherever possible.

Main duties of the job

Patient Support and Navigation

• Provide a professional, friendly, and efficient service to patients, whether in person or over the telephone.
• Utilise care navigation techniques to guide patients to the most appropriate clinician, service, or source of support, identifying patient needs regardless of how they are presented.
• Apply the principles of Non-Violent Communication (NVC) to ensure that patient interactions are empathetic, respectful, and solution-focused.
• Process appointment requests, home visit requests, and telephone consultations accurately and efficiently.
• Take and relay accurate messages to clinical and administrative staff.

Administrative Duties

• Manage incoming and outgoing correspondence, including post and emails.
• Process and distribute incoming and outgoing mail appropriately.
• File and retrieve paperwork as required following practice protocols.
• Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures.
• Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate.

About us

We are a large GP surgery in a town centre location with a branch site in Mawsley as well.

We have a large team of GP's Nurses, HCA's MHP's and other services including Physio.

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2970-26-0031

Job locations

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Mawsley Branch

School Road

Mawsley

Northamptonshire

NN14 1SN

United Kingdom

Job description

Job responsibilities

WEAVERS MEDICAL

Job Description

TitleCare Navigator and Front Desk Receptionist

Responsible toManaging Partner

LocationWeavers Medical, Prospect House, Kettering and Mawsley branch Surgery, School Road, Mawsley

Roles available

Role 1

Monday 08.00-13.00

Tuesday non working day

Wednesday non working day

Thursday 08.00-13.00

Friday 13.30-18.30

Role 2

Monday 08.00-13.00

Tuesday 13.30-18.30

Wednesday 13.30-18.30

Thursday non working day

Friday 08.00-13.00

Role 3

Monday 08.00-13.00

Tuesday non working day

Wednesday 08.00-13.00

Thursday 13.00-18.00

Friday 08.00-13.00

Job Summary

The Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the wider clinical team. You will act as the first point of contact for patients, helping them access the most appropriate services or healthcare professional, while undertaking a range of reception-based administrative duties to ensure excellent patient experience and efficient practice operations. This role requires excellent communication skills, a proactive attitude, and a commitment to providing high-quality patient care.

A key focus is on improving patient outcomes, enhancing continuity of care, and promoting independence and wellbeing wherever possible.

Main Duties and Responsibilities

Patient Support and Navigation

• Provide a professional, friendly, and efficient service to patients, whether in person or over the telephone.
• Utilise care navigation techniques to guide patients to the most appropriate clinician, service, or source of support, identifying patient needs regardless of how they are presented.
• Apply the principles of Non-Violent Communication (NVC) to ensure that patient interactions are empathetic, respectful, and solution-focused.
• Process appointment requests, home visit requests, and telephone consultations accurately and efficiently.
• Take and relay accurate messages to clinical and administrative staff.

Administrative Duties

• Manage incoming and outgoing correspondence, including post and emails.
• Process and distribute incoming and outgoing mail appropriately.
• File and retrieve paperwork as required following practice protocols.
• Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures.
• Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate.

Practice Support

Maintain a clean and tidy work environment, including shared spaces such as kitchen and reception areas.

• Act as a fire coordinator on a rota basis following training.

Reception Duties

Make appointments using care navigation and actively sign post patients to the most appropriate source of help

Use directory of services as part of care navigation.

Help patients with using the digital practice via the tablets located in the reception area

Direct patients to the website to request sick notes, medication, change of address etc.

Accept forms over the desk for completion by the doctor and advise of charges

Cancel and re-schedule appointments as required from time to time

Greet patients and mark them as arrived for their appointment

Encourage patient use of self check in

Advise patients of late policy as required

Ensure patients waiting are advised of delays in their appointments

Page patients who are past their appointment time.

Process new registration requests

Accept cash/card payments non NHS services and issue receipts to patients.

Process requests for urgent prescriptions and advise patient of process/policy

Answering the telephone when working on the first floor reception desk

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Preparing paperwork/notes for surgeries and clinics

Preparing home visit paperwork for GPs and paramedic

Filing paperwork at the front desk ready for collection

Photocopying as required

Weekly process incoming and outgoing notes to PCSE

Confidentiality

• Uphold patient confidentiality at all times in accordance with practice policies, GDPR, and NHS guidelines.
• Access and use confidential information only when necessary and only share information with authorised personnel.

Health, Safety, and Security

• Promote and maintain own and others health, safety, and security as defined in the practices Health and Safety Policy.
• Adhere to the Prospect House Fire Strategy and all related emergency procedures.

Equality and Diversity

• Act in a manner that recognises the equality, diversity, and rights of patients, carers, and colleagues.
• Ensure respectful and non-judgemental communication and behaviour towards all individuals.

Personal and Professional Development

• Participate in annual appraisals and personal development reviews.
• Take responsibility for own learning, professional development, and performance.
• Contribute to the induction and support of new team members as appropriate.

Communication

• Communicate effectively with patients, carers, colleagues, and external agencies.
• Recognise the need for alternative methods of communication and adapt appropriately.

Additional Responsibilities

• Carry out any other duties reasonably requested by the Reception Supervisor or Managing Partner, commensurate with the role and grade.

This job description is not exhaustive and will be reviewed regularly in line with service needs.

Job description Job responsibilities WEAVERS MEDICALJob DescriptionTitleCare Navigator and Front Desk ReceptionistResponsible toManaging PartnerLocationWeavers Medical, Prospect House, Kettering and Mawsley branch Surgery, School Road, MawsleyRoles availableRole 1Monday 08.00-13.00Tuesday non working dayWednesday non working dayThursday 08.00-13.00Friday 13.30-18.30Role 2Monday 08.00-13.00Tuesday 13.30-18.30Wednesday 13.30-18.30Thursday non working dayFriday 08.00-13.00Role 3Monday 08.00-13.00Tuesday non working dayWednesday 08.00-13.00Thursday 13.00-18.00Friday 08.00-13.00Job SummaryThe Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the wider clinical team. You will act as the first point of contact for patients, helping them access the most appropriate services or healthcare professional, while undertaking a range of reception-based administrative duties to ensure excellent patient experience and efficient practice operations. This role requires excellent communication skills, a proactive attitude, and a commitment to providing high-quality patient care.A key focus is on improving patient outcomes, enhancing continuity of care, and promoting independence and wellbeing wherever possible.Main Duties and ResponsibilitiesPatient Support and Navigation Provide a professional, friendly, and efficient service to patients, whether in person or over the telephone. Utilise care navigation techniques to guide patients to the most appropriate clinician, service, or source of support, identifying patient needs regardless of how they are presented. Apply the principles of Non-Violent Communication (NVC) to ensure that patient interactions are empathetic, respectful, and solution-focused. Process appointment requests, home visit requests, and telephone consultations accurately and efficiently. Take and relay accurate messages to clinical and administrative staff. Administrative Duties Manage incoming and outgoing correspondence, including post and emails. Process and distribute incoming and outgoing mail appropriately. File and retrieve paperwork as required following practice protocols. Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures. Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate. Practice SupportMaintain a clean and tidy work environment, including shared spaces such as kitchen and reception areas. Act as a fire coordinator on a rota basis following training. Reception Duties Make appointments using care navigation and actively sign post patients to the most appropriate source of help Use directory of services as part of care navigation. Help patients with using the digital practice via the tablets located in the reception area Direct patients to the website to request sick notes, medication, change of address etc. Accept forms over the desk for completion by the doctor and advise of charges Cancel and re-schedule appointments as required from time to time Greet patients and mark them as arrived for their appointment Encourage patient use of self check in Advise patients of late policy as required Ensure patients waiting are advised of delays in their appointments Page patients who are past their appointment time. Process new registration requests Accept cash/card payments non NHS services and issue receipts to patients. Process requests for urgent prescriptions and advise patient of process/policy Answering the telephone when working on the first floor reception deskAdministration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Preparing paperwork/notes for surgeries and clinics Preparing home visit paperwork for GPs and paramedic Filing paperwork at the front desk ready for collection Photocopying as required Weekly process incoming and outgoing notes to PCSE Confidentiality Uphold patient confidentiality at all times in accordance with practice policies, GDPR, and NHS guidelines. Access and use confidential information only when necessary and only share information with authorised personnel. Health, Safety, and Security Promote and maintain own and others health, safety, and security as defined in the practices Health and Safety Policy. Adhere to the Prospect House Fire Strategy and all related emergency procedures. Equality and Diversity Act in a manner that recognises the equality, diversity, and rights of patients, carers, and colleagues. Ensure respectful and non-judgemental communication and behaviour towards all individuals. Personal and Professional Development Participate in annual appraisals and personal development reviews. Take responsibility for own learning, professional development, and performance. Contribute to the induction and support of new team members as appropriate. Communication Communicate effectively with patients, carers, colleagues, and external agencies. Recognise the need for alternative methods of communication and adapt appropriately. Additional Responsibilities Carry out any other duties reasonably requested by the Reception Supervisor or Managing Partner, commensurate with the role and grade. This job description is not exhaustive and will be reviewed regularly in line with service needs.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Administrative experience : 1 year
• Health and Social Care experience : 1 year

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Administrative experience : 1 year Health and Social Care experience : 1 year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Weavers Medical

Address

Prospect House

121 Lower Street

Kettering

Northants

NN16 8DN

United Kingdom

Employer's website

https://www.weaversmedicalcentre.co.uk/ (Opens in a new tab)

Job summary

Physiotherapy Department - Frimley Park Hospital

We have 2 band 7 Fixed term maternity cover opportunities in the Surgical inpatient team including ITU, SADU, PACU and surgical wards including vascular speciality.

Band 7 Team Lead for the Surgical Team

37.5 hours including weekend working on critical care and surgical wards- available for a 1 year FTC from December 2026 finishing December 2027.

Band 7 Clinical Specialist for Critical Care

37.5 hours including weekend working on critical care and surgical wards - available for a 1 year FTC from February 2027 finishing February 2028.

Please use the same application form for both posts - specifying which post / posts you are applying for in your supporting statement. Applicants are welcomed to apply for both.

To apply you will must have:

Relevant clinical experience, excellent leadership, organisational and interpersonal skills and be committed to CPD.

We can offer you:

• A friendly, committed physiotherapy team
• A supportive work environment
• A department that is active in developing both your clinical and managerial skills
• Support for CPD

Main duties of the job

The team lead post holder will:

• Take a leading role in the advanced assessment, clinical diagnosis and treatment of patients on the surgical wards and be competent and confident to treat patients in a busy and dynamic critical care unit when required.
• Be responsible for the supervision & appraisal of staff and students
• Contribute to the in-service training programme.
• Work with the Principal Physiotherapist in developing the strategic and operational management of the service.
• Undertake evidence based projects, including recommendations for change in practice.
• Deputise for the principal therapist in her absence.
• Participate in weekend working covering ITU, SADU and surgical wards at a competent level.
• Be competent to be on call.

The clinical specialist post holder will:

• Provide highly specialised assessment and treatment for patients with complex needs.
• Provide expert advice, guidance and information to patients, health and intermediate care professionals, carers and relatives and other non-professionals.
• Contribute to the delivery of the Physiotherapy service, and to provide a specialised resource for other physiotherapy staff and health care professionals.
• Support the Team Lead in deputising for the Principal Therapist during their absence, occasionally assuming responsibility for the operational management of the team or department.

About us

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Frimley Health Trust benefits on Vimeo

Job description

Job responsibilities

Please see individual job descriptions for the Band 7 Clinical Specialist and Band 7 Team Lead roles for more detail

Person Specification

Qualifications

Essential

• HCPC registered
• Evidence of relevant post graduate courses / CPD in relevant area

Desirable

• Active member of relevant interest group

Experience

Essential

• Worked as band 6 in relevant specialism in NHS

Desirable

• Band 7 experience in specialism

Knowledge and skills

Essential

• Evidence of high level of knowledge in specialist area
• Able to evidence clinical governance in specialist area
• Supervision of staff and teaching skills documented and evidenced
• Demonstration of leadership skills

Desirable

• Evidence of leading change in specialist area

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

We are looking for a motivated, compassionate and forward thinking Health Care Assistant, preferably with primary care experience, to join the nursing team at The Bridge Group Practice.

The purpose of the role is to assist the clinical team in the service and delivery of the care management of the practice population. The post holder will work under indirect supervision of the clinical team and undertake tasks and duties delegated by the clinical team or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures.

The post holder will be required to work across both sites: Elliott Chappell Health Centre and The Orchard Centre. The hours are 20 hours per week working over 3 days: Mondays, Tuesday and Wednesdays.

Why Join Us?

• Competitive salary based on experience
• NHS Pension Scheme enrolment
• 5 weeks (pro rata) annual leave plus bank holidays
• Dedicated funding and time for continuous professional development (CPD)
• Free car parking

Main duties of the job

The successful candidate will undertake, record and follow guidelines for the tasks for which they have received appropriate training

Urinalysis and preparation of specimens for investigation by the pathology laboratory

Perform new patient health checks

Measuring and recording following physiological measurements in routine presentations:

1. blood pressure

2. pulse rate and rhythm

3. temperature

4. height and weight - body mass index

5. venepuncture

6. smoking cessation

7. ECG

8. Spirometry

9. Administer vaccinations where appropriately trained and delegated

Prepare and maintain environments and equipment before, during and after patient care interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence.

About us

About Us

The Bridge Group Practice is a forward-thinking, friendly GP practice serving a diverse patient list of 9,000 patients. We pride ourselves on delivering high-quality, patient-centred care.

Our clinical team currently comprise of 4 GP Partners, 1 Salaried GP, 2 Advanced Nurse Practitioners, 3 part time Practice Nurses, 1 Nurse Associate, and 2 Health Care Assistants

We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Job description

Job responsibilities

Communication

Establish and maintain effective communication with patients, carers and staff, empathising and being understanding where there may be barriers to understanding

Provide appropriate levels of advice to patients and carers

To participate in team meetings, multi-disciplinary working relationships liaising with all agencies internal and external relevant to the patients care

May be required to receive and provide straightforward information both on the telephone and in person.

Clinical skills health and well-being

Undertake, record and follow guidelines for the tasks for which you have received appropriate training

Urinalysis and preparation of specimens for investigation by the pathology laboratory

Perform new patient health checks

Measuring and recording following physiological measurements in routine presentations:

1. blood pressure

2. pulse rate and rhythm

3. temperature

4. height and weight - body mass index

5. venepuncture

6. smoking cessation

7. ECG

8. Spirometry

9. Administer vaccinations where appropriately trained and delegated

Prepare and maintain environments and equipment before, during and after patient care interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence

Perform basic dressing changes according to a nursing care plan

Analytical Tasks

Assessing requirements and requesting support when appropriate

Make straightforward decisions within own remit based on patient conditions and determine the best course of action within own remit

Planning and organisational skills

To contribute to the processes involved in improving quality of care and the service by participation in team meetings, supervision and personal development reviews

With the support of the registered healthcare professional; plan, organise and implement tasks, activities and care programmes for identified patients

Ensure rooms and clinical equipment are prepared for use in a timely manner

Assists with maintaining stock levels of equipment within the clinical rooms and storage areas

Able to manage own time effectively

Plan and organise own designated tasks

Physical Skills

Practices safe moving and handling procedures

Inputting patient data electronically

Use of tools and equipment for basic patient metrics e.g. height, weight and blood pressure monitoring

Manipulation of fine tools e.g. phlebotomy

Responsibility for Patient Care

Undertake clinical tasks in care packages/care plans, document observations and actions as directed by a registered healthcare professional to ensure individual patient needs are met

Provide advice and support to patients and families with agreed competency framework

Procedures may include, testing urine samples, chaperoning, blood pressure monitoring, blood glucose testing, pulse-oximetry phlebotomy and gathering baseline observations according to competencies

To ensure all samples/specimens are recorded/labelled correctly and transported in a timely and appropriate manner according to service policies and report discrepancies to senior members of staff

Policy and Service Development Implementation

To follow organisational policies, ensuring own knowledge is kept up to date in regards to organisational policy

Work with supervisor/line manager to identify improvements to the service and how these can be implemented as and when requested

Responsibilities for Financial and Physical Resources

Maintain stock control of supplies as and when requested

Ensure adequate and relevant equipment is available prior to clinic sessions Booking of interpreters where appropriate in line with policy

Responsibilities for Human Resources

Demonstrate own role to new starters and students.

Recognises and understands the roles of others and supports new and less experienced staff and students under the direction of a registered health professional

Responsibilities for Information Resources

Responsible for own data entry on patient electronic record

Accurate recording and processing of patient information and patient care

Assist with administration including filing, photocopying and telephone answering

Responsible for recording own information on employee online and e-expenses system

Ensures information regarding procedures is recorded in a timely and understandable manner

Responsibilities for Research and Development

Undertakes surveys or audits as necessary to own work

Service improvement

Be aware of and, if appropriate, assist in current clinical audit

Work with colleagues in the team on the development of current and new services and other initiatives

Maintain the notice board in the waiting room and promote good health with educational material

Deal with requests from patients and clinical staff for health information leaflets

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision

Take responsibility for maintaining a record of own personal development

Work with management on any new training requirements

To recognise and understand the roles and responsibilities of individuals working in the primary health care team

Be aware of the legal issues pertinent to the role of a basic HCA

Information processes

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Complete information governance on-line tool kit

Health, safety and security

Use the personal security systems within the workplace according to practice guidelines

Identify the risks involved in work activities and undertake them in a way that manages the risks

Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1. hand washing

2. universal hygiene procedures

3. collection and handling of laboratory specimens

4. segregation and disposal of waste materials

5. decontamination of instruments and clinical equipment

6. reporting and treatment of sharps injuries

7. dealing with blood and body fluid spillages

8. Assist patients and colleagues in adopting sound infection control measures

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures and statutory local guidance and referral criteria

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Quality

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Ensure stock items under your control are ordered and available in the treatment and consulting rooms

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation

Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook

Be able to manage your own time effectively

Equality and diversity

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone

Freedom to Act

Is guided by policies and procedures and is able to escalate enquiries

Have a clear responsibility to seek guidance from senior colleagues and other appropriate persons as required

Person Specification

Qualifications

Essential

• Level 3 or equivalent level of experience in Health and Social Care
• Hold Care Certificate or willingness to complete within induction period

Experience

Essential

• Experience of working in a health care environment

Knowledge and Skills

Essential

• Good knowledge and understanding of basic IT skills
• Effective interpersonal skills to work one-to-one with patients
• Ability to communicate with healthcare professionals and patients
• Ability to deal with potentially challenging and distressed people
• Effective verbal and non-verbal communication skills in dealing with face to face contact
• Good telephone manner and communication skills
• Ability to work within a team and independently
• Able to work weekends
• Approachable, tactful and caring
• Full UK Driving Licence, with access to own vehicle

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

This exciting post provides an opportunity to work within a multidisciplinary team of qualified and unqualified staff. You will assist the Safeguarding and Social Work team in collating and compiling safeguarding information and facilitate safe and timely discharge of patients from the hospital. You will have excellent proficiency in Microsoft programmes such as Word, excel, and PowerPoint to support the Safeguarding and Social Work team when preparing reports and documentation.

It is also a patient facing role which involves gathering and collating information from medical notes, patients and multidisciplinary team colleagues, to enable a clear, safe and timely plan for discharge to be followed and establish any additional support needed on discharge.

This role is part-time 30 hours per week

Main duties of the job

The role of the social care coordinator involves providing a high quality, efficient and complete administrative support service including diary management to the Safeguarding and Social Work Team working within a multidisciplinary team of qualified and unqualified staff.

The post holder will work to improve the discharge experience for patients and their families, by facilitating a safe, timely transition to the patient's home or ongoing care facility including managing information and referrals both internally and with external stakeholders.

The post holder will attend morning board rounds and will interact with colleagues such as occupational therapists and physiotherapists, patients and their relatives in a professional manner.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

Essential

• Education to diploma level or equivalent or relevant experience

Experience

Essential

• Previous experience of working in a patient / customer facing role
• Experience of inputting accurate and timely data onto electronic systems
• Previous experience of carrying out general admin procedures in administration environment
• Knowledge of administrative procedures, including specialised IT systems and project management, training knowledge
• The ability to communicate routine information to colleagues, patients and relatives in a range of formats including written, verbal and electronic.
• The ability to pay close attention to detail in written and electronic communication and information storage
• Able to organise, prioritise and adjust own workload in relation to the priorities of a busy department on a daily basis
• The ability to suggest & demonstrate changes to own practice
• Deal with situations in a sensitive manner
• Keyboard skills including producing spreadsheets, presentations, as required and using Microsoft applications (Word, Excel, Outlook).
• Other

Additional Criteria

Essential

• As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.

Job summary

Previous applicants need not apply Primary Care Mental Health Practitioner (SPCMHP) Band 6 - £39,959 - £48,117per annum - Full Time - 37.5 hours per week - Fixed Term Contract 12 months Base - Mid Essex - Braintree Maldon locality

we are looking for a Primary Care Mental Health Practitioner (PCMHP) to join the Adult Community Mental Health Services, Mid Essex. EPUT has This is an exciting role for a Primary Care Mental Health Practitioner to support the way forward in the delivery of Community Mental Health Services.

This post will be based within General Practice, working alongside existing Primary Care teams to triage, assess, and follow up patients registered with local GP practices within the Braintree area. This is a fixed-term contract for 12 months within the Primary Care Mental Health Team.

If you are proactive in your approach to collaborative working and committed to delivering high-quality, person-centred care. The team offers a range of interventions, from active mental health monitoring to early help interventions, ensuring timely and appropriate support for service users.

As a Primary Care Mental Health Practitioner, you will be a highly skilled and motivated Mental Health Nurse. As a highly competent and proficient practitioner, you will work autonomously and confidently in your ability to triage and assess individuals presenting with common mental health disorders.

Main duties of the job

Provide a seamless service to support patients' recovery and wellbeing plans within the community.

o Work collaboratively with GPs, Primary Care teams, and Consultant Psychiatrists to ensure patients are supported within the most appropriate clinical practice environment from a multidisciplinary perspective.

o Triage and assess patients effectively. You will maintain a clear focus on prevention, early detection, and intervention, while promoting self-management through empowerment and partnership working with service users.

o Deliver effective, safe, and responsive services that support the key principles of clinical and practice governance.

o As the Primary Care model continues to develop, the post holder will support the team's ongoing commitment to continuous service improvement, while safeguarding and maintaining high standards of care.

o Undertake and provide detailed physical health investigations, including BMI monitoring, blood pressure checks.

o Act as a signpost for both internal and external services appropriate to the needs of service users, ensuring timely access to relevant support and interventions where required.

o Contribute to the development of integrated care pathways, promoting collaborative working across services to enhance continuity of care and improve outcomes for service users.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

Receive supervision and support to help you fulfil your potential.

• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.

• Annual leave entitlement

  you will be entitled to 27 days annual leave plus Bank holidays.

  • Our Employee Assistance Programme (EAP) is a free counselling service which is available 24 hours a day, seven days a week. This is designed to provide you with independent, free and confidential information, advice and support to help you improve your wellness and wellbeing.
  • Occupational Health support via either management or self referrals.

Job description

Job responsibilities

Provide a seamless service to support patients recovery and wellbeing plans within the community.

Work collaboratively with GPs, Primary Care teams, and Consultant Psychiatrists to ensure patients are supported within the most appropriate clinical practice environment from a multidisciplinary perspective.

Ensure safe clinical practice is maintained at all times, adhering to Care Quality Commission (CQC) standards and working in line with the NHS Constitution.

Triage patients effectively and facilitate access to the most appropriate support for their individual needs, ensuring patients are not unnecessarily passed between services.

Deliver effective, safe, and responsive services that support the key principles of clinical and practice governance.

As the Primary Care model continues to develop, the post holder will support the teams ongoing commitment to continuous service improvement, while safeguarding and maintaining high standards of care by creating an environment where excellence can flourish.

Undertake and provide detailed physical health investigations, including BMI monitoring, blood pressure checks, ECG's and requesting blood tests where clinically appropriate.

Be responsible for the completion of full and comprehensive assessments and, where appropriate, provide person-centred care planning for service users requiring physical health-related aspects of care, with the support of the multidisciplinary team.

Ensure assessments and care plans reflect individual needs, promote recovery, and support the delivery of holistic, high-quality care.

Driving is essential due to the demographic area where there is can be limited public transport .

The post holder will be able to demonstrate the following:

• Registered Mental Health (RMN)
• Evidence of Continued Professional Development (CPD)
• Experience of working within a Mental Health setting
• Good oral communication skills based on fluency on the English Language
• Ability to manage difficult situations sensitively by listening, showing tolerance and remaining objective

Person Specification

Education/Qualifications Knowledge

Essential

• Registered Mental Health (RMN)
• Risk Management training and/or Suicide Prevention training
• Mentorship Preparation
• Evidence of Continued Professional Development (CPD)
• Meet the requirements for revalidation as set out by the NMC
• High standard of education
• Good written and spoken English

Desirable

• Venepuncture trained
• Level 2 accredited Stop Smoking advisor
• Trained to deliver Physical Health screening

Skills/Experience

Essential

• Experience of working within a Mental Health setting
• Literate in IT/Computer Skills
• Good oral communication skills based on fluency on the English Language
• Ability to inspire confidence in the MDT, service users, carers and junior staff.

Desirable

• use of System one

Personal Qualities

Essential

• Ability to manage difficult situations sensitively by listening, showing tolerance and remaining objective.
• Ability to identify barriers to change and develop strategies to overcome them
• Self -motivated with the ability to use supervision effectively and be resourceful in a clinical setting
• Ability to work under pressure
• Ability to contain the emotional impact of working with people with Mental Health problems
• Shares the Trust's Beliefs and models this in their attitude and behaviour: Able to ensure that the organisational values of open, compassionate and empowering are demonstrated by self and others every day
• Ability to work within a Multi -discipliary team

Additional Requirements

Essential

• Fitness Analysis as appropriate
• Current driving licence
• Ability to travel across sites efficiently and across Trust boundaries to attend meetings, etc.

Desirable

• Be flexible in the hours that you work which are necessary to meet the changing needs of the service where appropriate

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Join Our Team - Make a Real Difference

We are seeking experienced and motivated Band 3 Nursing Assistants who are passionate about mental health care and have the skills to build therapeutic relationships with patients experiencing distress, crisis or complex mental health needs Candidates should use their supporting statement to provide specific examples of their mental health experience, risk assessment awareness, de-escalation techniques and relevant training. The @home team supports patients returning home from hospital and provides support to stop further admissions to hospital while in their own homes. You would work alongside experienced nurses as part of this dynamic team

Important Information

• For this role it is essential that you have previous or current Acute Hospital or NHS community services.
• Care Certificate from an Ofqual regulated awarding organisation (Theory & Practical)

Once the advert has closed you will be emailed and ask to send us a copy of your care certificate, if we do not receive this within 48 hours you will not be eligible to be short listed for an interview

If you have been interviewed in the past 3 months you will not be eligible to be reinterviewed in this advert.

Closing date: Tuesday 13th October 2026 Midnight

Selection process:

Phase 1 Phase 1 will include a basic literacy and numeracy assessment and group discussion.

Phase 2: Those candidates who successfully pass phase 1 will be invited back on another date for interview.

Main duties of the job

We take pride in setting good standard of care and ensuring our nursing workforce has the necessary skills to deliver the best care possible.

We are looking for enthusiastic, motivated, experienced nursing assistants. You will need to have excellent communication and time management skills.

Teamwork is very important to us - you will be joining a committed team across the trust so being a team player is essential.

We really value our Nursing Assistants' role in our ability to provide holistic care to our patients. You will need a flexible approach, be dedicated and able to role model an excellent level of patient care and experience.We actively support the buddy programme and other opportunities to develop further.

To be part of our Senior Nursing Assistant (Band 3) team, we would like you to have the following qualifications:

• Experience in a hospital setting
• GSCE Maths and English Desirable
• Good standard of literacy and numerical skills is essential
• NVQ III in Healthcare and or a completed Full Care Certificate Programme which is an essential criterion for this role
• A calm and kind approach
• Willingness to learn and develop knowledge and skills in caring for complex patients with medical conditions.

If this sounds like you, then we would love to hear from you!

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Job description

Job responsibilities

• To assist under supervision in the delivery of fundamental nursing care and a range of clinical duties in liaison with the multidisciplinary team, to ensure the effective and efficient running of the ward/ service.
• To contribute to the implementation and progression of a range of patient treatment and care packages as delegated by a registered healthcare professional; reporting back on progress
• To provide day to day supervision and /or support co-ordination of learners and juniorstaff acting both as a leader and role model for Nursing Assistants/Healthcare Support Worker (band 2)
• To maintain own personal development with support from ward/departmental manager and provide support and guidance to others to help their development
• To demonstrate a broad skill base, planning own duties and organising own day to day work activities
• To ensure the safety and wellbeing of service users and always working in a manner that promotes dignity and human rights through the adoption of high-quality person-centred care and principles.

Please see Job description for full details.

Person Specification

Knowledge

Essential

• Clear and accurate written communication
• Good standard of literacy and numerical skills

Desirable

• GCSE English and Maths at Grade 4 or C or Functions skills level 2
• EPIC
• Training in safe physical interventions/restraint PMVA/MAPA training

Skills

Essential

• Able to work effectively as a team member
• Evidence of good IT skills
• Able to accurately complete, understand and record clinical observations

Desirable

• Phlebotamy
• Experience of therapetic engagement or verbal de-escalation
• Knowledge of the mental health capacity act

Experience/ Knowledge

Essential

• Previous experience of working as a healthcare assistant in a hospital or other acute setting OR for mental health with those requiring acute mental health support
• Knowledge of mental health conditions
• Experience of working with patients who present a risk to themselves or others
• Demonstrate understanding of patient confidentiality

Desirable

• NHS experience
• NHS Community experience

Value and behaviour

Essential

• Inclusive and compassionate
• Understanding of dignity and respect
• Communication skills - able to listen effectively and demonstrate a sympathetic/sensitive approach, and be able to speak effectively to colleagues, staff and patients.

ESSENTIAL CRITERIA

Essential

• Care Certificate from an Ofqual regulated awarding organisation - Online Care certificates will not be accepted and you will be required to evidence this before being shortlisted

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

We have an exciting opportunity for an experienced Band 6 physiotherapist with an interest in Critical Care to join our supportive, dynamic and growing Physiotherapy team at Royal Papworth Hospital. We are seeking an individual who is confident, flexible and able to work independently within multidisciplinary clinical teams.

You will join a skilled, supportive and innovative Physiotherapy team that works closely with multidisciplinary colleagues to deliver exceptional patient outcomes. Royal Papworth Hospital is recognised internationally for excellence in cardiothoracic care, providing a collaborative environment where continuous learning, service improvement and professional development are actively encouraged.

What we provide to you:

Support and teaching to enable you to provide excellent patient care across critical care

Specialist departmental and team in service training

Regular one to ones, clinical supervision, appraisals, and competency support

In house courses and access to external courses and conferences

Involvement with expert multi-disciplinary teams

Advanced skills teaching and competencies across the specialities at Royal Papworth, in order to support out of hours physiotherapy provision.

Opportunity for service development projects

Participation in audits and research.

Support and guidance for you to mentor students and junior staff.

This post is a 12 month fixed term, full time role. There will be an expectation for weekend and on call duties.

.

Main duties of the job

To undertake an independent comprehensive, assessment of cardiothoracic patients who have a wide variety of clinical presentations with a range of complexities.

To effectively manage own clinical caseload, support others daily and prioritise workload accordingly.

To effectively communicate and integrate Physiotherapy treatment plans to a wide range of health professionals involved in the patients care.

To have an awareness of evidence-base and current developments and how this impacts clinical practice.

To actively participate and lead sessions in team and departmental learning opportunities including in-service training (IST) sessions, clinical supervision and education.

To provide leadership, supervision and mentorship for junior staff and students, and deputise for the Team Lead physiotherapist.

To participate in and lead relevant audit, service improvement projects, and research with support from senior staff.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

Essential

• BSc/ Pre- Reg MSc/ Grad. Dip. in Physiotherapy
• HCPC registration

Desirable

• CSP member
• Relevant specialist interest group membership e.g. ACPRC, ICS

Experience

Essential

• Clinical pillar
• Demonstrate Band 6 level Physiotherapy knowledge and experience managing cardiorespiratory patients independently including critical care
• Ability to work independently and prioritise own and team workload and delegate effectively to others
• Experience of on call and weekend working
• Leadership pillar
• Experience of supervision & mentorship of junior staff and/or students, and supporting others with mentoring roles.
• Ability to work autonomously and be a team player
• Evidence of demonstrating and role modelling excellent communication skills, including verbal, non verbal and written.
• Ability to work calmly under pressure whilst supporting the team
• Ability to problem-solve and make own decisions and support the team in others clinical and non-clinical decision making
• Ability to lead, support and provide team management in team leaders absence.
• Education pillar
• Attendance at relevant postgraduate cardiorespiratory physiotherapy courses, study days and conferences
• Experience in theoretical and practical student training
• Experience of teaching and presentation to peers and multi-professional colleagues within the Trust
• Research pillar
• Experience of audit / service improvement / research projects
• Utilisation of current evidence base to influence own and support others clinical practice

Desirable

• Clinical pillar
• Experience of managing patient with extra-corporeal devices
• Leadership pillar
• Basic management and leadership training
• Education pillar
• Experience with external teaching and presenting
• Research Pillar
• Working knowledge of NHS and AHP priorities and initiatives

Additional Criteria

Essential

• As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
• Able to demonstrate professionalism, resilience and reflexivity
• Ability to undertake manual handling tasks

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job summary

Within our older adults homes, we aim to create a warm and welcoming environment where our Senior Care Assistants can deliver the exceptional care our residents deserve. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others.

Main duties of the job

• Provide effective leadership: Motivate, train and support care staff through supervision and feedback, leading shifts, care practice monitoring and role modelling excellent standards.
• Support daily living: Help with daily activities including personal care and administering medication, ensuring the comfort, wellbeing and safety of our residents during the day or at night
• Person-centred care: Tailor your care planning to meet the unique needs of each resident.
• Build relationships: Establish supportive connections with residents, their families, and colleagues.

About us

• Rewarding work: Make a real difference in the lives of our residents and know that you can help improve the quality of life of others and make a lasting impact on the lives of those you care for.
• Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community.
• Professional growth: We invest in your future. With ongoing development opportunities, youll have the chance to enhance your skills, gain an NVQ Level 3 qualification, and advance your career in the care sector.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

This role involves some weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy. Applicants for the Senior Night Care Assistant position will also be required to work night shifts, which attract additional enhancements in line with the same policy.

Job description

Job responsibilities

Please refer to the link provided for the Candidate Pack, which contains further information and details regarding this role

Person Specification

Qualifications

Essential

• Please see link to Candidate Pack

Desirable

• Please see link to Candidate Pack

Knowledge, Skills and Experience

Essential

• Please see link to Candidate Pack

Desirable

• Please see link to Candidate Pack

Job summary

Join us as a Clinical Assessment & Treatment Service Urgent Care Practitioner and use your enhanced clinical skills to help support people with urgent healthcare needs across Dorset.

As an Urgent Care Practitioner at Dorset Integrated Urgent Care Services (IUCS) you will benefit from the opportunity to rotate between IUCS services, utilising your telephone /video consultation assessment skills with progression into face to face mobile visits.

You will have a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance.

Being a non - medical prescriber or currently on non- medical prescriber pathway (due to complete course within 6 months of start date) is essential for this post.

This role is a permanent full-time position supporting a 24/7 service, which includes public holidays, night shifts and weekends at an enhanced pay! We would be flexible and welcome part-time applications. For more information about the role please contact:James Bills, Advanced Clinical Practitioner: [email protected]

Main duties of the job

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

The Urgent Care Practitioner post is designed for a clinician with enhanced clinical skills to support individuals with urgent healthcare needs through comprehensive assessment and short-term interventions. There will be opportunities to rotate across Integrated Urgent Care services, providing a dynamic and varied working environment.

The role involves conducting independent telephone assessments during core and out-of-hours, ensuring timely and accessible care and making complex clinical decisions. The role will then progress into face-to-face consultations delivered through mobile home visiting services during out-of-hours periods, supporting patients who require urgent care at home. Care will be provided to patients across all demographics, addressing unscheduled urgent care conditions, as well as minor injuries and illnesses.

To provide enhanced clinical advice, leadership and support ensuring the needs of the service are met. You will exercise and demonstrate high levels of clinical judgement, critical analysis and enhanced decision-making skills through supervision, evidence-based practice, clinical audit, research and education.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year p.a., pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

152-C237.26

Job locations

241 Ringwood Road

St Leonards

Ringwood

BH24 2RR

United Kingdom

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role. All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

KNOWLEDGE, SKILLS AND TRAINING

Essential

• Registered practitioner to degree/diploma level supplemented by minimum PG dip (120 credits) at level 7 or working towards in a relevant subject, or demonstrable extensive experience in the relevant specialty
• Membership of the relevant Professional Body
• Learning and Assessing in Practice Qualification or equivalent practice assessors training
• Evidence of recent professional development in an up-to-date portfolio
• Non-Medical Prescriber - or currently on non- medical prescriber pathway, due to complete course within 6 months of start date
• Knowledge and understanding of Trust Strategy relevant to role
• Demonstrable knowledge of legislation relevant to area of clinical practice

JOB SPECIFIC EXPERIENCE

Essential

• Recent experience of face to face clinical practice, demonstrating excellent clinical reasoning, judgement and decision making
• Evidence of risk management skills and experience.
• Evidence of involvement in meeting relevant clinical governance objectives.
• Able to demonstrate knowledge of health policy and its application in practice.
• Experience of developing specialist programmes of care for an individual or groups of patients/clients and of providing specialist advice
• Able to demonstrate specialist clinical reasoning skills to assimilate information in order to make a clinical judgement regarding diagnosis and intervention.
• Experience in telephone/remote triage (or willingness to attend relevant courses)
• Evidence of involvement in the development of programmes of care, protocols, and audit.
• Experience of multi-disciplinary working.
• Able to demonstrate innovation and effective use of resources.
• Able to demonstrate specialist expertise and knowledge underpinned by theory acquired through CPD in relation to clinical assessment, treatment and evaluation.
• Experience in telephone/remote triage (or willingness to attend relevant courses)

Desirable

• Able to demonstrate publication, presentations, and personal research at local and regional events.
• Experience at Registered Practitioner Band 7 level

MANAGERIAL/SUPERVISORY EXPERIENCE

Essential

• Evidence of proactive involvement in the supervision and development of members of the multi-disciplinary team.
• Evidence of delivering education and training in practice.
• Able to act as a clinical supervisor and/or facilitate peer groups.

FINANCE/RESOURCES

Essential

• Able to effectively manage available resources in the pursuit of quality service provision ensuring a safe environment

Person Specification KNOWLEDGE, SKILLS AND TRAINING Essential Registered practitioner to degree/diploma level supplemented by minimum PG dip (120 credits) at level 7 or working towards in a relevant subject, or demonstrable extensive experience in the relevant specialty Membership of the relevant Professional Body Learning and Assessing in Practice Qualification or equivalent practice assessors training Evidence of recent professional development in an up-to-date portfolio Non-Medical Prescriber - or currently on non- medical prescriber pathway, due to complete course within 6 months of start date Knowledge and understanding of Trust Strategy relevant to role Demonstrable knowledge of legislation relevant to area of clinical practice JOB SPECIFIC EXPERIENCE Essential Recent experience of face to face clinical practice, demonstrating excellent clinical reasoning, judgement and decision making Evidence of risk management skills and experience. Evidence of involvement in meeting relevant clinical governance objectives. Able to demonstrate knowledge of health policy and its application in practice. Experience of developing specialist programmes of care for an individual or groups of patients/clients and of providing specialist advice Able to demonstrate specialist clinical reasoning skills to assimilate information in order to make a clinical judgement regarding diagnosis and intervention. Experience in telephone/remote triage (or willingness to attend relevant courses) Evidence of involvement in the development of programmes of care, protocols, and audit. Experience of multi-disciplinary working. Able to demonstrate innovation and effective use of resources. Able to demonstrate specialist expertise and knowledge underpinned by theory acquired through CPD in relation to clinical assessment, treatment and evaluation. Experience in telephone/remote triage (or willingness to attend relevant courses) Desirable Able to demonstrate publication, presentations, and personal research at local and regional events. Experience at Registered Practitioner Band 7 level MANAGERIAL/SUPERVISORY EXPERIENCE Essential Evidence of proactive involvement in the supervision and development of members of the multi-disciplinary team. Evidence of delivering education and training in practice. Able to act as a clinical supervisor and/or facilitate peer groups. FINANCE/RESOURCES Essential Able to effectively manage available resources in the pursuit of quality service provision ensuring a safe environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

241 Ringwood Road

St Leonards

Ringwood

BH24 2RR

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

241 Ringwood Road

St Leonards

Ringwood

BH24 2RR

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)