Job description

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
• Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protocol
• Check room availability for all clinicians each day and ensure check in screen shows any changes
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Passing on correct contact information when patients enquire about non CMP clinics
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

General

Essential

• Must have own transport to travel between sites

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the GP Assistant. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The role will require an undertaking and participation of supporting the clinical team. Although not an exhaustive list, the GPA duties will include:

Performing venepuncture in accordance with practice protocols

Obtaining patient consent for the collection of a blood sample

Maintaining accurate patient records on EMIS

Ensuring samples are correctly labelled, packages, stored and sent to the laboratory in a timely manner

Taking blood pressures, urine analysis in accordance with practice protocols

Support with the NHS health checks

Ensuring medication reviews are arranged as per practice protocols

Deal with all prescription related enquiries in a timely manner. Record and report adverse effects accurately and appropriately. Reviewing discharge summaries and other documents with medication changes and transferring to patient medical records

Ensure accurate coding of data on EMIS

Extracting all information from clinical letters that need coding and adding to notes

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting post to others such as ACP, nurse etc

Supporting clinicians with medical reports

Liaising with outside agencies i.e. district nurses

To keep up to date with the practice policies and procedures

Any other duties commensurate with the role

Person Specification

Qualifications

Desirable

• Health & Social Care Qualification

Experience

Essential

• Broad knowledge of General Practice
• Good interpersonal and communication skills
• Display good initiative and judgement consummate to the role
• Highly organised and excellent attention to detail
• Time management and ability to prioritise workload
• Flexible, ability to step in to support other team members when required
• Polite and confident
• Enthusiastic and motivated
• Adaptable and a good team player
• Ability to work under pressure and meet deadlines

Desirable

• Experience working in a primary care setting
• Understanding and knowledge of healthcare provision in GP practices, QOF, PCN and enhanced services
• Good clinical system IT knowledge of EMIS

Other requirements

Essential

• Ability to travel between CMP sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)