Job summary

The postholder will be responsible for working within a friendly team of four, efficiently and effectively managing the clinical rotas for Brownlow Group Practice. They will work closely with clinical and management teams to maintain the core clinical rota, ensuring all job plan changes, new starters, and staffing updates are accurately reflected. The role will also involve updating the clinical appointment book (EMIS and PACO Connect) and adapting clinics to accommodate annual leave, study leave, and other staffing changes on both a short- and long-term basis.

This is a busy and demanding role that requires a high level of accuracy, organisation, and attention to detail across all aspects of work. The postholder will support the management of rotas for more than 140 clinical staff across six sites, including Doctors, Nurses, Clinical Support Workers, Medical Students, Registrars, and other clinical roles working within the Primary Care Network (PCN).

Main duties of the job

The following are the core responsibilities of the Rota Coordinator. There may, on occasion, be a requirement to undertake additional duties, depending on workload, staffing levels and service needs.

In accordance with Practice policies, procedures and guidelines, the postholder will be responsible for

Clinical Scheduling and Rota Management

Prepare, maintain and update clinical rotas in accordance with Practice policies and service requirements, ensuring rotas are produced accurately and up to 8 weeks in advance.

Ensure that all Brownlow Group Practice clinical rotas are accurately maintained and reflect current staffing arrangements, to ensure contractable obligations are met.

Process and record annual leave, study leave and other approved leave requests from clinicians in accordance with Practice policy, escalating queries or exceptional requests to the Access Lead or relevant clinical lead where appropriate.

Ensure all leave, workforce changes, job plan amendments and staff scheduling information are accurately maintained across clinical rotas and spreadsheets, as well as associated systems, including EMIS, PACO Connect and TeamNet.

Identify potential rota gaps, staffing pressures and service risks in advance and escalate these to the Access Lead where appropriate.

Liaise with clinical leads and service providers to coordinate rota requirements, capacity planning and room utilisation.

About us

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.

We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.

Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£25,760 to £27,476 a year with possible progression to Band 4 (£28,392) after 2 years.

Contract

Permanent

Working pattern

Full-time

Reference number

A1812-26-0024

Job locations

Brownlow Health PCN

Ropewalks Surgery

26 Argyle Street

Liverpool

Merseyside

L1 5DL

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the Rota Coordinator. There may, on occasion, be a requirement to undertake additional duties, depending on workload, staffing levels and service needs.

In accordance with Practice policies, procedures and guidelines, the postholder will be responsible for

Clinical Scheduling and Rota Management

Prepare, maintain and update clinical rotas in accordance with Practice policies and service requirements, ensuring rotas are produced accurately and up to 8 weeks in advance.

Ensure that all Brownlow Group Practice clinical rotas are accurately maintained and reflect current staffing arrangements, to ensure contractable obligations are met.

Process and record annual leave, study leave and other approved leave requests from clinicians in accordance with Practice policy, escalating queries or exceptional requests to the Access Lead or relevant clinical lead where appropriate.

Ensure all leave, workforce changes, job plan amendments and staff scheduling information are accurately maintained across clinical rotas and spreadsheets, as well as associated systems, including EMIS, PACO Connect and TeamNet.

Identify potential rota gaps, staffing pressures and service risks in advance and escalate these to the Access Lead where appropriate.

Liaise with clinical leads and service providers to coordinate rota requirements, capacity planning and room utilisation.

Arrange clinical sessions with locums, where required, in accordance with agreed Practice processes and service requirements.

Manage on-the-day rota changes, including sickness and emergency leave, taking appropriate action to maintain safe and effective access services and escalating issues where adequate cover cannot be secured.

Maintain and update EMIS appointment books and templates to ensure clinics accurately reflect agreed rotas, staffing arrangements, job plans and service requirements.

Communicate rota arrangements, staffing changes, capacity concerns and operational risks to relevant staff and the Access Lead in a timely manner.

Communication and Relationships

Liaise appropriately with Practice staff, the Primary Health Care Team, clinical leads, other NHS organisations and external agencies in relation to rota and scheduling matters.

Communicate sensitively and effectively with staff and, where appropriate, patients and carers.

Participate in relevant meetings and provide accurate operational information relating to rota and scheduling matters.

Team Working

Understand and work within the responsibilities and scope of the Rota Coordinator role.

Work effectively as part of the Rota Team and wider Practice team, supporting colleagues in a flexible, approachable and professional manner.

Work collaboratively with the Access Lead and other members of the Access Team to support effective service delivery.

Quality, Governance and Compliance

Ensure that information entered into Practice systems is accurate, timely and appropriately maintained.

Maintain confidentiality and comply with the requirements of data protection, information governance and Practice policies.

Follow Practice policies and procedures relating to health and safety, security, confidentiality and service delivery.

Participate in quality improvement activities relevant to the rota and scheduling function, including identifying opportunities to improve accuracy, efficiency and effectiveness.

Contribute to investigations, significant event reviews, complaints processes and other governance activities where relevant to the role.

Training, Learning and Development

Participate in appraisal, supervision, mandatory training and other learning and development activities required for the role.

Maintain and develop knowledge and competence in the systems and processes required to undertake the role effectively.

Support the induction of new staff, students and other attached professionals where appropriate.

Provide training and practical support to colleagues in relation to rota and scheduling processes within the scope of the role.

Job description Job responsibilities The following are the core responsibilities of the Rota Coordinator. There may, on occasion, be a requirement to undertake additional duties, depending on workload, staffing levels and service needs.In accordance with Practice policies, procedures and guidelines, the postholder will be responsible for Clinical Scheduling and Rota Management Prepare, maintain and update clinical rotas in accordance with Practice policies and service requirements, ensuring rotas are produced accurately and up to 8 weeks in advance. Ensure that all Brownlow Group Practice clinical rotas are accurately maintained and reflect current staffing arrangements, to ensure contractable obligations are met. Process and record annual leave, study leave and other approved leave requests from clinicians in accordance with Practice policy, escalating queries or exceptional requests to the Access Lead or relevant clinical lead where appropriate. Ensure all leave, workforce changes, job plan amendments and staff scheduling information are accurately maintained across clinical rotas and spreadsheets, as well as associated systems, including EMIS, PACO Connect and TeamNet. Identify potential rota gaps, staffing pressures and service risks in advance and escalate these to the Access Lead where appropriate. Liaise with clinical leads and service providers to coordinate rota requirements, capacity planning and room utilisation. Arrange clinical sessions with locums, where required, in accordance with agreed Practice processes and service requirements. Manage on-the-day rota changes, including sickness and emergency leave, taking appropriate action to maintain safe and effective access services and escalating issues where adequate cover cannot be secured. Maintain and update EMIS appointment books and templates to ensure clinics accurately reflect agreed rotas, staffing arrangements, job plans and service requirements. Communicate rota arrangements, staffing changes, capacity concerns and operational risks to relevant staff and the Access Lead in a timely manner. Communication and Relationships Liaise appropriately with Practice staff, the Primary Health Care Team, clinical leads, other NHS organisations and external agencies in relation to rota and scheduling matters. Communicate sensitively and effectively with staff and, where appropriate, patients and carers. Participate in relevant meetings and provide accurate operational information relating to rota and scheduling matters. Team Working Understand and work within the responsibilities and scope of the Rota Coordinator role. Work effectively as part of the Rota Team and wider Practice team, supporting colleagues in a flexible, approachable and professional manner. Work collaboratively with the Access Lead and other members of the Access Team to support effective service delivery. Quality, Governance and Compliance Ensure that information entered into Practice systems is accurate, timely and appropriately maintained. Maintain confidentiality and comply with the requirements of data protection, information governance and Practice policies. Follow Practice policies and procedures relating to health and safety, security, confidentiality and service delivery. Participate in quality improvement activities relevant to the rota and scheduling function, including identifying opportunities to improve accuracy, efficiency and effectiveness. Contribute to investigations, significant event reviews, complaints processes and other governance activities where relevant to the role. Training, Learning and Development Participate in appraisal, supervision, mandatory training and other learning and development activities required for the role. Maintain and develop knowledge and competence in the systems and processes required to undertake the role effectively. Support the induction of new staff, students and other attached professionals where appropriate. Provide training and practical support to colleagues in relation to rota and scheduling processes within the scope of the role.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• Good general computer skills, including the ability to use Microsoft Office.
• A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications.
• Evidence of excellent administration and organizational skills with the ability to manage time effectively to meet deadlines.
• Previous experience that demonstrates good attention to detail.
• An excellent standard of grammar and spelling in the English language

Skills

Essential

• A friendly and approachable manner, with good people skills, showing understanding, care, and assertiveness when appropriate
• The ability to work independently and use initiative.
• The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales
• The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
• The ability to manage conflict calmly and positively and adhere to procedures under pressure.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work effectively when busy and multi-task when required.
• The ability to deal with personal information sensitively and respect people's right to confidentiality
• The ability to cope with occasional exposure to challenging behavior, distressing circumstances, or emotional events
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.
• Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Always maintain confidentiality

Desirable

• Experience of working in a healthcare setting.
• Training or qualifications in administration, IT, or other related areas.
• Experience in an administrative role.

Experience

Desirable

• Training or qualifications in administration, IT, or other related areas
• Experience of administrative duties
• Experience of working in a healthcare setting

Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential Good general computer skills, including the ability to use Microsoft Office. A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications. Evidence of excellent administration and organizational skills with the ability to manage time effectively to meet deadlines. Previous experience that demonstrates good attention to detail. An excellent standard of grammar and spelling in the English language Skills Essential A friendly and approachable manner, with good people skills, showing understanding, care, and assertiveness when appropriate The ability to work independently and use initiative. The ability to produce accurate and thorough work in a prompt and efficient manner, working to set timescales The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing. The ability to manage conflict calmly and positively and adhere to procedures under pressure. A conscientious approach and commitment to working in an adaptable and flexible manner. The ability to work effectively when busy and multi-task when required. The ability to deal with personal information sensitively and respect people's right to confidentiality The ability to cope with occasional exposure to challenging behavior, distressing circumstances, or emotional events The ability to work positively as a member of a busy team. The ability to give good and regular attendance. Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Always maintain confidentiality Desirable Experience of working in a healthcare setting. Training or qualifications in administration, IT, or other related areas. Experience in an administrative role. Experience Desirable Training or qualifications in administration, IT, or other related areas Experience of administrative duties Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health PCN

Ropewalks Surgery

26 Argyle Street

Liverpool

Merseyside

L1 5DL

United Kingdom

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Brownlow Group Practice

Address

Brownlow Health PCN

Ropewalks Surgery

26 Argyle Street

Liverpool

Merseyside

L1 5DL

United Kingdom

Employer's website

https://www.brownlowhealth.co.uk/ (Opens in a new tab)

Job summary

The postholder will be responsible for covering the reception desk ensuring that each patient/visitor to the practice always receives a high level of patient care and their queries are dealt effectively and in an empathetic manner. As part of their duties, they will support clinical staff as and when required and also action any admin tasks and requests in an efficient and effective manner.

The postholder will also be responsible for providing a high level of service when covering the phones and ensuring patients are signposted appropriately. They must answer phones in a timely manner and ensure all queries are dealt with in the most effective way.

Main duties of the job

There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Greet patients in a friendly manner.
• Direct patients appropriately within the practice and provide information as required.
• Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms.
• Action any admin tasks and requests in an efficient and effective
• Follow Practice procedures for opening and closing of all sites.
• Ensure total familiarity with all the appointment systems including the regular and incidental variations.
• Book appointments and recalls.
• Direct patients appropriately within the practice and provide information as required.
• Ensure patient confidentiality is maintained at all times.

Call Handling Duties

• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Full list of duties can be found in the Job Description

About us

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.

We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.

Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.

Other job locations include:

Brownlow Group Practice, Pembroke Place, L69 3GF

Princes Park Health Centre, Bentley Road, L8 0SY

Student Health, Peach Street Liverpool L69 7ZL

Ropewalks Surgery, 26 Argyle Street Liverpool L1 5DL

Kensington Neighbourhood Centre, 155 Edge Lane Edge Hill Liverpool L7 2PF

Marybone Health Centre, 2 Vauxhall Road Liverpool L3 2BG

Job summary

We are looking for someone to join our Mental Health Practitioner team at Brownlow Health. The successful applicants will join our two existing Mental Health practitioners, and a supporting multidisciplinary team to offer help and support to patients presenting with mental health difficulties within Primary Care. The role will manage patients from initial assessment to diagnosis and treatment, including actively signposting to external resource and psychosocial support as needed. Care will be delivered both acutely and routinely, via a range of consultation modalities.

Other job locations within our practice

Bentley Road Liverpool L8 0SY

Peach Street Liverpool L69 7ZL

26 Argyle Street Liverpool L1 5DL

155 Edge Lane Edge Hill Liverpool L7 2PF

2 Vauxhall Road Liverpool L3 2BG

Main duties of the job

The Mental Health Nurse Practitioner will work as part of the full clinical team as well as an autonomous professional in a self-directed manner, with confidence, authority, and expertise, undertaking comprehensive range of clinical assessments/procedures within the Practice. They will have responsibility for patient caseload, ensuring all patients have an accurate plan of care, which reflects the assessment undertaken and incorporate the issues and recommendations made.

About us

Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6-month mentorship/induction package. Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve. With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse. We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these. We require applicants whose native language is not English to demonstrate their competence in the English language. This can be demonstrated by: Providing Certification of English proficiency during interview should you be invited to attend.