Job summary

Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a care navigator and become a vital part of our dedicated team, ensuring our patients receive the right care, at the right time. This position is offered on a part-time basis for 17 hours per week, working the following days:

Wednesday 8:30 to 18:00 (1 hr lunch break)

Friday 8:30 to 18:00 (1 hr lunch break)

At Botesdale Health Centre, we pride ourselves on providing high-quality medical care in a friendly, courteous, and professional manner. As a care navigator, you will be at the forefront of our patient services, working across various touchpoints to guide and support our patients through their healthcare journey.

Main duties of the job

Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk, providing a high-quality and responsive customer care service.

Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS). This includes submitting urgent referrals, such as two-week-wait (2WW) referrals, recording e-RS references in clinical records, and tracking their progress to ensure timely patient care.

Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as emergency, urgent, routine, self-care/advice, or signpost), and identifying any red-flag keywords or safeguarding indicators.

Patient Communication & Coordination: Contact patients to explain triage outcomes and confirm care plans. Coordinate with the team in the triage hub to book appointments based on urgency, modality, & clinician, ensuring patient agreement and providing clear next steps and safety-netting advice.

Information Governance & Confidentiality: Adhere strictly to patient confidentiality at all times, only accessing patient data necessary for your role using your own login, & never discussing patient information in public areas. Report any suspected unauthorised access or confidentiality breaches immediately.

Safety & Escalation: Identify potentially serious problems & escalate concerns to the appropriate clinician without delay.

About us

At Botesdale Health Centre, you will be part of a supportive and forward-thinking team dedicated to making a real difference in our community. We offer a rewarding role where your skills will be highly valued, contributing directly to positive patient outcomes.

We are an equal opportunities employer and welcome applications from all backgrounds in line with the Equality Act 2010.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including DBS clearance.

Job summary

We are looking for a professional, conscientious and highly effective Pharmacy Technician to join our friendly team in Botesdale.

Main duties of the job

The Pharmacy Technician will act within their professional boundaries, working alongsideClinical and Dispensary team within the practice and the wider Blackbourne PCN. They will support the practice clinical teams with queries regarding medication from patients, complete audits regarding patient safety in the prescribing of medication and supports public health and screening programmes including immunisations and vaccination programmes whilst participating in quality improvement initiatives to enhance patient outcomes and reduce health inequalities.

About us

We are a rural GMS 10200 patient surgery with 4 Partners, 6 Salaried GPs and a fantastic clinical and practice team with an on-site Dispensary. We are located in a modern, recently extended surgery in the glorious surrounding countryside.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1526-PharTechSept26

Job locations

Back Hills

Botesdale

Diss

Norfolk

IP22 1DW

United Kingdom

Job description

Job responsibilities

Main Duties

The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

Support medication reviews and medicines reconciliation for new care home patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.

Assist in conducting prescribing audits, responding to national safety alerts (e.g., MHRA), and implementing Quality Outcomes Framework (QOF) and prescribing incentive schemes.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services.

Work with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage.

Support practice dispensary team in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex requests.

Support medicines optimisation systems with a range of services to get the best value from medicines by using safe repeat prescribing systems, and timely monitoring and management of high-risk medicines.

Provide training and support on the legal, safe and secure handling of medicines, including the use of the Electronic Prescription Service.

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.

Handle prescription queries and requests directly.

Be an integral part of the general practice team.

Demonstrate initiative and be creative in finding solutions to problems.

Participate in clinical audits and research projects and implements changes as required, including supporting with the development, and updating of practice protocols / guidelines and procedures locally.

Support in the delivery of enhanced services and other service requirements.

Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events.

Undertake all mandatory training and induction programmes.

Contribute to and embrace the spectrum of clinical governance.

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Contribute to public health campaigns (e.g. flu clinics).

Other Responsibilities

ADMINISTRATION

Contributes and participates in audits, evaluation and clinical standard setting within the Practice.

Accurate and timely summarising of patient records and read-coding patient data.

Complete all required paperwork for legal and administrative purposes in accordance with relevant standards.

Ensure that all practice policies are fully implemented.

Work in accordance with all governance and internal systems relating to (but not limited to) the management of clinical data and systems.

TRAINING AND DEVELOPMENT

Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).

Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.

Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets

Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)

Job description Job responsibilities Main DutiesThe post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines. Support medication reviews and medicines reconciliation for new care home patients. Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Assist in conducting prescribing audits, responding to national safety alerts (e.g., MHRA), and implementing Quality Outcomes Framework (QOF) and prescribing incentive schemes. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. Work with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage. Support practice dispensary team in sorting and streaming general prescription requests, so as to allow GPs to review the more clinically complex requests. Support medicines optimisation systems with a range of services to get the best value from medicines by using safe repeat prescribing systems, and timely monitoring and management of high-risk medicines. Provide training and support on the legal, safe and secure handling of medicines, including the use of the Electronic Prescription Service. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children. Handle prescription queries and requests directly. Be an integral part of the general practice team. Demonstrate initiative and be creative in finding solutions to problems. Participate in clinical audits and research projects and implements changes as required, including supporting with the development, and updating of practice protocols / guidelines and procedures locally. Support in the delivery of enhanced services and other service requirements. Support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events. Undertake all mandatory training and induction programmes. Contribute to and embrace the spectrum of clinical governance. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. Contribute to public health campaigns (e.g. flu clinics).Other ResponsibilitiesADMINISTRATION Contributes and participates in audits, evaluation and clinical standard setting within the Practice. Accurate and timely summarising of patient records and read-coding patient data. Complete all required paperwork for legal and administrative purposes in accordance with relevant standards. Ensure that all practice policies are fully implemented. Work in accordance with all governance and internal systems relating to (but not limited to) the management of clinical data and systems.TRAINING AND DEVELOPMENT Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP). Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work. Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)

Person Specification

Qualifications

Essential

• Qualified and GPhC-registered Pharmacy Technician.

Person Specification Qualifications Essential Qualified and GPhC-registered Pharmacy Technician.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Botesdale Health Centre

Address

Back Hills

Botesdale

Diss

Norfolk

IP22 1DW

United Kingdom

Employer's website

http://www.botesdalehealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Botesdale Health Centre

Address

Back Hills

Botesdale

Diss

Norfolk

IP22 1DW

United Kingdom

Employer's website

http://www.botesdalehealthcentre.nhs.uk/ (Opens in a new tab)