Job summary

Band 3 - Booking Clerk

4 Full-time posts, 1 Part-time 25.5 hour post & 1 Part-time 16 hour post.

The Access, Booking & Choice Team have an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.

The department is the central hub for outpatient and inpatient booking, and operates flexibly over 7 days a week. You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient's attendance management under the 18 week and national cancer pathways.

Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using LE2.2, Somerset, Choose and Book and ORMIS, dealing with enquiries, using waiting lists to manage patients, escalating capacity requirements, filing and other general clerical duties

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave. The ideal candidate will have knowledge and experience of working in a similar administrative environment.

Main duties of the job

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services
• Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
• Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
• Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust's Access Policy.

About us

You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

Job summary

Here at Bolton NHS Foundation Trust, we are proud of our volunteers and the help and assistance they bring to our patients and staff.

If you are someone with a passion for the NHS, and the services we provide, and who can spare some of your time to support the care we provide to the people of Bolton and assist our brilliant staff......we would love to hear from you. Read on to find out how volunteering at Bolton NHS Foundation Trust will be the best thing you have ever done!

Want to have more meaning in your life? Do you want to do something that is satisfying and of great service to your community? Then become a Hospital Volunteer.As a Hospital Volunteer you will be providing a friendly and helpful welcome to patients, families and visitors to Bolton Hospital.Volunteers are needed to provide a valuable resource, which enhances patient care by giving practical help and support to patients and staff, but does not replace the work of staff

If you are age 18 years and over, represent the demographic we require our volunteer workforce that reflects the population we serve within the Bolton area, living within a 10 mile radius of Royal Bolton Hospital.

All prospective volunteer must complete their eLearning journey before you start volunteering by undertaking the National Volunteer Certificate which underpins the Induction you will do as a volunteer.

Main duties of the job

We are looking for volunteers to support a number of our departments;

Meet and greet patients, relatives and visitors at our Main Reception at the hospital. Provide a friendly and polite welcome to the hospital. Direct or accompany patients, families and visitors to their appropriate destination.

Help on our wards make and serve drinks. Lay tables, set up trolleys, serve meals, assist with hand washing before meals. Help to make up empty beds. Engage with patient by talking with them or helping with an activity, such as reading or playing games.

About us

We know we can provide you with a great place to volunteer, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit volunteers that reflects the communities in which we serve. Staff and volunteers are valued and we can offer excellent opportunities for further training and development.

Job summary

We are looking for a customer-focused and highly organised Employee Service Centre (ESC) Assistant to join our Employee Service Centre team. This is an opportunity for someone who is passionate about delivering exceptional employee experiences and enjoys working in a fast-paced environment.

As an ESC Assistant you will provide first-line support to employees and managers on recruitment and employee - related queries. The role focuses on delivering excellent customer service, maintaining accurate recruitment records, and ensuring processes are completed efficiently and in line with NHS and Trust policies and procedures.

Main duties of the job

At the heart of our team is a commitment to delivering a great employee experience. As an ESC Assistant, you will play a key role in supporting employees throughout their employment journey while helping to deliver an efficient, professional, and customer-focused HR service. As part of the Employee service centre team you will have:

• Strong customer service and communication skills.
• Attention to detail and accuracy.
• Ability to handle confidential information professionally.
• Good organisational and time-management skills.
• Problem-solving abilities.
• Proficient in using technology and have the ability to adapt to using multiple software.

About us

We have a long and proud history of caring for generations of local people and can trace our roots all the way back to 1814 with the first hospital in Bolton - the Bolton Dispensary in the town centre.

Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust. Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people.

The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the busiest single ambulance-receiving site in Greater Manchester. We're structured in four clinical divisions - Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we're accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners.

Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.